The Multi-channel Customer Care Report

4 Crucial Trends for the 2018 Holiday Retail Season

What’s New at Zendesk: November 2017 – Europe

Gartner’s Customer Engagement report

Tips to improve your phone support with reporting and analytics from Zendesk Talk

From support analytics to customer analytics: data is your competitive advantage

Forrester on the future of omnichannel commerce

Gartner predicts the future of CRM and customer experience

Zendesk & Optimizely: Raising the Bar as a Customer Support Leader

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Providing a great customer experience during the holiday rush

Zendesk on Zendesk: How we provide live chat support

The Future Of Customer Service Experiences

Mediaocean empowers better customer support teams and content with Zendesk

Optimising interactions to provide the customer experience of tomorrow

Chatbots and the future of real-time communication

How Evernote does Self-Service with Zendesk

Zendesk on Zendesk: How we provide multichannel support at scale

Turning customer feedback into actionable insights

What’s New at Zendesk: August 2017

Unleash the Power of your Ecommerce Site with Live Chat

Reaping the ROI of Multichannel Support and Increased Agent Efficiency

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Meet Answer Bot

Conversion Tracking in Chat

Skills-Based Routing in Zendesk Chat

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