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Article
5 min read
A CX challenge: 3 ways utility companies can invest in their customer service
For the past year, the rise of utility bills has crept into most of our daily…
Article
3 min read
Zendesk VoIP for business for more affordable customer calls
How do you turn a customer into a fan? Ironically, one of the best ways to…
Article
5 min read
Zendesk Enterprise Chatbot - improve customer relationships
In 1966, Eliza was born. The brainchild of Joseph Weizenbaum and a team of computer scientists…
Article
3 min read
Build your email list business using chatbots
How many emails will you send today? At a guess, we’d say close to a hundred.…
Article
5 min read
Zendesk customer journey map - understand your customers
Customer experience is more important now than ever before. Today, a staggering 80 per cent of…
Article
6 min read
Making work from home sustainable
Companies are increasingly striving to measure remote work sustainability, but it’s no easy feat. Learn best practices for evaluating the environmental impact of employees working from home.
Article
1 min read
How customer sentiment analysis improves the customer experience
Companies are continually looking for ways to elevate their customer experience. Learn why customer sentiment analysis could be the key.
Article
4 min read
AI is becoming more evolved and seamless, but how is it impacting CX in 2023?
Today’s customers need organisations to deliver a fast, seamless customer experience (CX) that’s both personalised and…
Article
5 min read
Why passwordless authentication holds the key to smoother CX
The recent explosion of Software-as-a-Service (SaaS) tools and the rapid increase of digital services means we’re…
Article
3 min read
From the Customer’s lens: Order to cash - the Issue of integration in manufacturing
Many of the largest manufacturers have grown through acquisition, and this means bringing together so many…
Article
3 min read
Changing tides: Rise of D2C and why manufacturers must now think of consumer’s first
When it comes to creating processes that efficiently make quality products, manufacturing has a huge amount…
Article
9 min read
5 digital banking customer experience trends to consider for 2024
Banks that consistently optimise the customer experience grow faster. Here are trends and best practices to help guide your CX strategy – and drive customer relationships that last.
Article
5 min read
How AI can help manufacturers revamp their supply chains and be more sustainable
There has been plenty for the manufacturing industry to be concerned about in recent times. The…
Article
5 min read
How can customer service training help during an economic downturn ?
With 74 per cent of business leaders saying that customer service has become even more important…
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