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1 min read

Zendesk AI: Unlocking the power of AI across your entire service experience

At a time of sky-high customer expectations, staffing shortages and economic uncertainty, AI helps customer service teams scale – and stay nimble.

Executive insights

How to cut digital customer service costs in financial services

Tailor your customer service into tiers to reduce costs.

How to use AI to cut customer service costs in financial services

Learn how to lower costs without sacrificing your customer experience.

Article
4 min read

How Zendesk for Startups program can help startups survive the funding winter

The global startup funding landscape has notably changed over the last year. We’ve seen venture capital…

Tech for Good

Women in Leadership

At Zendesk, we care about creating an inclusive environment for all leaders, in particular women leaders, so that we can celebrate achievements, provide networking opportunities and collaboration to help support women in CX and beyond.

30-60-90 day sales plan for managers, reps and sales territories

Establish credibility and confidence with a clear 30-60-90 day sales plan.

Article
4 min read

Cybersecurity in financial services: Keeping data safe in the cloud has never been more urgent

With more financial organisations investing in cloud-based customer service solutions, protecting customer data has become a vital component of security and a key concern for the C-suite in 2023 as many financial services leaders ramp up their investment in customer service.

Article
4 min read

Why CX is a key differentiator in the rise of embedded finance

Embedded finance has become a hot topic in the last few years, offering new revenue streams…

Article
5 min read

3 consumer trends shaping grocery retail in 2023

Grocery lives in a world of retail unlike any other–there’s no getting away from the fact…

Retail

Charting a course to digital transformation in the passenger transport industry

Digital transformation is desperately needed in the passenger transport industry. See how modern CX solutions can help bridge the gap between outdated systems and newer ones.

1 min read

Winning in the dynamic world of eCommerce and retail: the essential survival kit in uncertain times

In the first part of our eBook series ‘The changing landscape of eCommerce: view from a…

Guides

The changing landscape of eCommerce: view from a European retailer's lens

Countries around the world are experiencing soaring energy bills, supply chain disruptions, and the aftershocks of…

Guides

Six ways for small and mid-sized retailers to improve customer experience

In today’s competitive market, personalised customer service is what sets retailers apart. This ebook describes best practice to help you create customer loyalty.

Modern CX is long overdue in the passenger transport industry

A travel boom is upon us. Airlines, cruise companies and rail services need to refresh their CX if they want to cash in and create loyal customers for life.

Article
2 min read

Engage, deflect or convert? How Proactive Messages drive better conversational experiences

Proactive Messages help deflect tickets, convert leads and create better conversational experiences for customers.

AI and automationTopics

Article
5 min read

How AI and data analysis can help your business provide the personalised service customers demand

With Zendesk and Amazon Web Services (AWS), businesses can deliver personalised customer experiences at scale with a solution that grows with them and integrates into their existing tech stacks.

Artificial intelligence

Ebook

CX trends for the public sector

Get conversational with your constituents for a seamless public service experience across channels.

Analytics and data

Zendesk for Passenger Transport

Legacy infrastructure is a big challenge in the passenger transport industry. See how Zendesk helps transport companies integrate the old with the new for a more modern customer experience.

IWD 2023: Celebrating women around the world who are championing equity

This year’s theme for IWD is ‘Embrace Equity’ – and that’s exactly what these women at Zendesk are enabling and empowering others to do.

Social responsibilitySocial responsibility

IWD 2023: Celebrating women around the world who are championing equity

This year’s theme for IWD is “Embrace Equity”—and that’s exactly what these women at Zendesk are enabling and empowering others to do.

Diversity, equity, & inclusion

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