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Article
2 min read

Why women in leadership communities matter, now more than ever

When it comes to gender equality, we still have miles to go. The pandemic, which saw…

Report: IT leaders tackle new challenges with security, AI & CX

IT leaders have been responsible for keeping systems up to date and managing security issues. With…

The next big release in Zendesk AI: a leap into the future of customer and employee experience

Generative AI, intelligent workforce tools and employee experience are at the forefront.

7 ways CX leaders can close the AI trust gap with customers

Customers already believe in the power of AI to improve their experiences. Here’s how companies can honour those expectations.

Women in Leadership

At Zendesk, we care about creating an inclusive environment for all leaders, in particular women leaders, so that we can celebrate achievements, provide networking opportunities and collaboration to help support women in CX and beyond.

Ebook
1 min read

Modernise your B2B CX: how to improve customer satisfaction, internal performance and the bottom line

It’s no surprise that consumers across the world have higher expectations when it comes to customer…

IndustriesManufacturing

Article
5 min read

What are Zendesk tags?

At Zendesk, we’re all about making your life simpler and better. It’s why our software is…

Article
6 min read

Can Zendesk be used as a CRM?

Choosing the right software can be a nightmare. With so many acronyms, options, and features, making…

CRM

Article
5 min read

Improve Net Promoter Score with customer service software

The world is more unpredictable than ever before. Responding to constant economic, social, environmental, and political…

Article
7 min read

Customer service reports every business needs

Zendesk’s CX Trends 2023 Report found that 40 per cent of business leaders now view customer…

Article
5 min read

Zendesk triggers: what you need to know

Staying on top of customer service can be tricky—especially when customers are demanding more. For example,…

Article
6 min read

How to use CRM data to create amazing customer experiences

We’ve all heard the adage: knowledge is power. But in business, data is power and understanding…

CRM

Whitepaper

Top 5 CX challenges retailers are facing during the cost-of-living crisis

Many European retailers are investing in AI as a leading technology to make their customer service…

Article
5 min read

Why more financial firms are banking on AI for better CX

For most people, having a bank account is second nature. It facilitates so many of the…

Article
4 min read

How AI is making more intelligent CX and service agents

The best jobs don’t just pay us, they bring us satisfaction too. In fact, in a…

Artificial intelligenceCustomer experience

Ebook
1 min read

Interacting with university staff: are students satisfied with the current state of student experience?

The state of the student experience at universities around the world has been a topic of…

Guides

Zendesk acquires Tymeshift, bringing AI-powered workforce management to customers

The acquisition furthers the company’s commitment to offer innovative omnichannel and AI capabilities powering exceptional customer experiences.

State of Manufacturing CX 2023

Download the State of Manufacturing CX 2023 report for actionable CX insights built for manufacturers in today’s ultra-competitive environment.

IndustriesManufacturingResearch and trends

Article
2 min read

How AI can help businesses hedge against uncertainty

For businesses, resilience isn’t a mantra; it’s a must have. That’s why many are turning to AI – and their CX teams – to help them navigate challenging times.

Artificial intelligenceExecutive insightsLeadership voicesResearch and trends

5 min read

Here’s why AI is the key to more empathetic customer experience

If empathy is what makes us human, then artificial empathy helps us deliver richer, more personal customer experience at scale.

Research and trends

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