Gartner’s 2016 Magic Quadrant for the CRM Customer Engagement Center

Customer loyalty
5 - 10 min.

Customer service: turning transactions into relationships

Schedules in Zendesk Support

Why CX, Why Now?

How to Deliver Better Customer Service This Year

2017 retail and ecommerce customer service trends

A Zendesk cheat sheet for picking your support solution

A Zendesk cheat sheet for picking your support solution

Zendesk research: analytics

Zendesk research: retail and the holidays

Zendesk research: customer satisfaction

Zendesk research: customer self-service

Zendesk research: operational benchmarking

Zendesk research: live chat

Zendesk research: Net Promoter Score® (NPS)

Zendesk research: behavioral cues

Customer engagement with agile customer care

Top customer experience with agile customer care

Increase revenue with agile customer care

Gartner examines customer experience innovation for 2017

Gartner: Knowledge Management Will Transform CRM Customer Service

The value of self-service

The value of self-service

In good company: expand support beyond customer service

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