Debunking the myths of omnichannel customer experience

If you have found yourself thinking the following - this webinar is for you.

  • Omnichannel is just a buzzword
  • Different channels should be kept separate
  • More channels = more problems
  • There is no way to measure the benefits
  • Omnichannel transformation is complex

We’re out to prove that “Omnichannel” isn’t just another buzzword and we’ve enlisted some help. Sam Goff of Magnolia (the online interiors marketplace by Chip and Joanna Gaines) joins Dave Dyson & Mark Bloom of Zendesk, to break down the five biggest myths about omnichannel and prove that it's not just a fairy tale.

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