Designing an omnichannel-first experience sets up your support organisation to provide exceptional customer service, both now and down the line. Though it might be tempting to add products and channels piecemeal as you grow, it becomes difficult later to connect the dots—and data—and provide consistent service experiences.
Companies that have implemented a Zendesk omni-channel solution have reported seeing payback on investment within three months of implementation and benefits that include increased agent productivity and retention, cost savings across several areas, reduced maintenance, and volume deflected through self-service and automation.
As this white paper details, a Zendesk omni-channel solution allows your organisation to:
- Start a conversation that doesn't end
- Operationalise any and every channel
- Turn data into actionable insights
- Serve up fast, smart answers with AI
Learn how a Zendesk omnichannel solution can be used as it comes or tailored to meet your needs. Either way, you can easily turn channels on and off as you scale or as customer preferences shift, all while retaining a centralised history of customer conversations.
Download the white paper to learn what you can accomplish with a Zendesk omnichannel solution.