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Deliver a Great Multi-channel Experience

Deliver a Great Multi-channel Experience

Build Better Relationships

Multi-Channel relationships allow you to always be reachable by your customers - at anytime - from anywhere.
Learn how to get started with building a multi-channel support model. Download our guide.

Connect with customers in the moment

Watch how to get started with a multi-channel delivery model.

  • • Boost agent productivity

  • • Improve customer satisfaction

  • • Set up new channels quickly
Deliver a Great Multi-channel Experience

Talk it out

Learn how to deliver a personal, productive phone support experience to manage all customer conversations.

  • • Develop goals for providing great phone support

  • • Organize and optimize your phone support

  • • Measure and improve the support you provide

Deliver a faster response

Learn how adding a chat channel delivers a faster and a more personal way to engage with customers.

  • • Manage customer experience and chat volume

  • • Determine your staffing requirements

  • • Train agents to chat effectively

Keep up with customer expectations

Read how customers have increasing expectations around which channels they should be served over and how long response times should be.

More Resources

  • The Le Tote Story

    Le Tote embeds a help centre and Zendesk Chat in their app to provide a great customer experience while keeping costs down

    Learn more >
  • The WeGoLook Story

    WeGoLook implements a unique channel strategy for their different customer segments. See how they approach it.

    Learn more >
  • ZENDESK TRAINING

    Get started with Zendesk training or advance your skills with Zendesk Support Certification.

    Learn more >
  • ZENDESK SUPPORT

    Get help with a support question or ask a question from the community.

    Learn more >