Make bigger better
There’s more to growing a business than adding customers. You’ve got to keep those customers happy, which means providing great customer service as you scale. We make Zendesk agile and adaptable so that you can scale your support as you expand—to new channels, platforms, or even planets. Our team and technology flex to accommodate all your customers’ needs, whether that’s one customer or one million.
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Grow without the growing pains
For many businesses, becoming an overnight success is not just a dream – it’s a reality. But going from one customer to one million can turn into a nightmare if you’re not equipped to support them. Zendesk helps you maintain personalised customer experiences as you grow—without sacrificing quality or increasing costs.
Supercharge your support
Whether you are starting with 10 agents or growing to 10,000—Zendesk has the tools to help your agents collaborate more efficiently and optimise their workflows while the team scales.
Customise without complication
Zendesk is built to be flexible because no two businesses are exactly alike. Our platform is open and extendable, which means it can be used by anyone. Zendesk integrates with the powerful systems large companies already have in place just as easily as it supports the needs of small growing businesses.
Scaling requires operational excellence, the right technology and a dedicated team. Our Success team works with you to set goals and create strategies to optimise your customers’ experiences. Through focused services and 24/7 support, we help you stay agile in the ever-changing world of customer service. Our success programmes cover all stages of growth with Launch, Mentor and Elite options.
Security & Compliance
Our goal is to improve the relationship between organisations and their customers. In order for that to happen, people need to feel secure. We are committed to keeping customer data safe and businesses protected.