It’s a new dawn

Zendesk Sunshine is an open and flexible CRM platform native to AWS. Connect all your customer data for complete context—wherever it lives—and give developers and admins the tools they need to build the best customer experiences.

Compare plan features

Find your perfect match

Lite

Professional

Enterprise

Zendesk Sunshine pricing
Billed annually (per agent per month)  £0 *  £19 *  £59 *
Billed monthly (per agent per month)  £0 *  £25 *  £69 *
Unify all your customer profiles
External Unified Profiles 5 profiles per user 15 profiles per user
API Limits 250 requests per minute 500 requests per minute
Track all your customer interactions
Zendesk events**
External Custom Events 25k per day 100k per day
Event retention period 90 days 1 year 3 years
API Limits 250 requests per minute 500 requests per minute
Store and connect all your customer data with Custom Objects
Custom Object Records 100k 500k 25M
Custom Relationship Records 100k 500k 25M
API Limits 500 requests per minute 750 requests per minute 1,000 requests per minute
Stream events into AWS via Zendesk Events Connector
AWS Events Connector
API Limits 700 requests per minute 700 requests per minute

*All Sunshine plans require Support Enterprise or Support Suite Enterprise subscriptions

**Some internal Zendesk events are currently in EAP