What Zendesk Offers
Zendesk products are easy to use and implement. We offer a wide range of customer service tools for businesses of all sizes, at any stage. Our multi-channel support solutions include ticketing, a powerful knowledge base, live chat, voice, SMS, messaging, mobile in-app support, and powerful analytics.
Powerful reporting, tailored to your unique needs
With custom metrics, custom reports, and flexible data visualizations, Zendesk's analytics enable teams to make sense of the information that matters to them.
Built to scale as your organisation grows
From one to one thousand agents, there’s no need to switch tools as you grow. Need to integrate into your existing CRM system, such as Salesforce? No problem. With our out-of-the box integration, your data will stay in sync no matter how quickly.
“The existing tool we were using was not able to scale. It was slowing us down, affecting the relationship with our merchants and agents were getting frustrated. We planned to roll out Zendesk in a month, and we ended up doing it in a day. It was shockingly easy.”
Innovation: Pour it on
At Zendesk we make software for innovators. It's flexible and easy to build on, and gives users the tools and freedom to try new ideas. Our open APIs and modern platform make it really easy to integrate Zendesk into your other systems.
Partnership: we put a ring on it
At Zendesk, we help companies build better customer relationships. And we practise what we preach. With a world class Support & Success organisation, we will be there when you need us.
“Zendesk is a company that walks the talk... It's one of our closest partners... and has become our main tool in building relationships with our driver community.”