The Zendesk vision and strategy for AI

Available on-demand

Join us to hear about the latest AI trends and Zendesk’s own “AI Vision and Roadmap”. This session will be led by our CTO, Matthias Goehler, who will share his knowledge, best practices and what is coming next in the world of AI and Zendesk. Whether you’re a seasoned customer, or exploring the right AI powered CX tools for your organisation, don’t miss out!


At the core of the Zendesk platform lies our intelligent AI layer, powered by billions of data points drawn from global customer-service interactions. This AI powerhouse elevates your entire service experience, enabling more intuitive conversations, empowering agents with smarter productivity tools, and granting admins instantaneous insights and actions for seamless operations. 

Join our webinar to hear the latest thinking on AI ,witness firsthand how Zendesk AI transforms the landscape of customer support and get a sneak-peek into our exciting product roadmap.


Matthias Goehler 

Chief Technology Officer, EMEA, Zendesk