Moscow, Russia 20 projects

As we do the Zendesk implementation project, we focus towards our ultimate goal, a seamless customer experience. We make your support teams successful and enable them to make a vital contribution to overall enterprise success.

Professional Services Our team manages Zendesk implementation projects to help you build or transform your support organization.
The tasks that we solve during projects: * Discovery and planning * Zendesk configuration * Help center design and templates development * Data migration * Agent and admin training * Custom apps development and system integrations * Support post go-live

Data migration projects

We have successfully migrated 90M+ from various systems into Zendesk. We know a lot about Zendesk API and challenges that you may have during the migration processes.

Trainings For our customers in Russia and CIS, we conduct training for agents and admins in Russian.

Custom templates for Zendesk Guide We can develop help center design and implement it in your Zendesk Guide

Reporting We develop dashboards using Zendesk Insights. Explore or our real-time Grafana-based solution.
NEW! We can migrate your current Zendesk Insights reports to Zendesk Explore

Our Zendek Apps We have 9 apps in the Zendesk marketplace. It includes integrations with social media sites, popular messengers, and productivity apps. You can find more info about our apps here: ontecapps.com

Zendesk Purchasing in Russia We will provide our Russian customers with contract and all paperwork, required by the local tax authority.

Services offered


Data Migration

Development Services


Design/Guide Theming


Eastern Europe

Middle East & Central Asia

Badge: Select Implementation PartnerBadge: Master Solution Partner

Apps we've built


If you like what you see, talk to Ontec about your project. Get in touch