Professional Services Our team manages Zendesk implementation projects to help you build or transform your support organization.
The tasks that we solve during projects: * Discovery and planning * Zendesk configuration * Help center design and templates development * Data migration * Agent and admin training * Custom apps development and system integrations * Support post go-live
Data migration projects
We have successfully migrated 90M+ from various systems into Zendesk. We know a lot about Zendesk API and challenges that you may have during the migration processes.
Trainings For our customers in Russia and CIS, we conduct training for agents and admins in Russian.
Custom templates for Zendesk Guide We can develop help center design and implement it in your Zendesk Guide
Reporting We develop dashboards using Zendesk Insights. Explore or our real-time Grafana-based solution.
NEW! We can migrate your current Zendesk Insights reports to Zendesk Explore
Our Zendek Apps We have 9 apps in the Zendesk marketplace. It includes integrations with social media sites, popular messengers, and productivity apps. You can find more info about our apps here: ontecapps.com
Zendesk Purchasing in Russia We will provide our Russian customers with contract and all paperwork, required by the local tax authority.
Middle East & Central Asia
Apps we've built
Resurrect app Free Trial then $0.75 per agent, per month
Instagramer Comments Free Trial then $29.00 per account, per month
Notifier Free Trial then $0.75 per agent, per month
Telegramer Free Trial then $14.99 per account, per month
Forwarder Free Trial then $5.99 per agent, per month
Viberer Free Trial then $7.99 per account, per month
Facebook Reviews Free Trial then $49.00 per account, per month
Instagramer Free Trial then $71.00 per account, per month
Vkontakter Free Trial then $5.00 per agent, per month