Altudo

New Delhi, India

At Altudo, we help our clients deliver exceptional customer experiences, improve engagement & grow their revenue streams. We help our clients improve customer service, reduce friction in customer engagement, and enable organizations to enable a seamless Omnichannel experience. We're experts at implementing all facets of the Zendesk stack, enabling you to engage your customers across channels, improve the productivity of your agents, and delight your customers. We start by understanding your customers – identifying customer profiles, create personas, and map their journey with your brand. Next, we integrate your CX and MarTech eco-system to enable a single view of your customers & seamless brand orchestration across channels & throughout the customer journey. With over 300 employees spread across 7 countries, our team is a rich combination of CX consultants, experience designers, architects, and implementation specialists. We have deep expertise in consumer internet, eCommerce, Retail, CPG & Financial Services verticals. We’ve completed 2000+ projects for more than 200 clients including 45 Fortune 500 firms.

We help solve the biggest challenges faced by brands:

  • Lack of customer engagement & delivering contextual experiences
  • Creating Omnichannel experiences & brand orchestration across channels
  • Creating demand at scale for business uplift
  • Understanding customer needs, mapping customer journeys with your brand
  • Integrating CX & MarTech stacks, creating a single view of customers

We help you achieve your business KPIs

  • Zendesk Implementation & CX Strategy
  • CX tech stack consulting
  • CX Design and Engagement Analytics
  • Managed Services
  • Industry Growth Frameworks

Why us:

  • Extensive experience in CX strategy & design
  • Expertise in creating CX & MarTech ecosystems-Partnerships & integrations with market-leading platforms
  • Trusted by Top Brands - 45+ Fortune 500 Brands served
  • Recognized by the Experts -10+ Awards Worldwide
  • 2000+ projects delivered- Across 7 Global locations
  • Extensive Experience - 200+ SMEs across 7 industries

World’s leading brands trust Altudo:

  • World’s leading brands that work with us to maximize their marketing ROI
  • FIS, American Express, Honeywell, Invista, Pepsico, Georgia Pacific, Vistusa, Hexagon.. & many more

Services offered

Implementation

Data Migration

Development Services

Training

Design/Guide Theming

Staffing/Outsourcing

Reseller

System Integrator

BPO

CX Consultant

Public Sector Contractor

Regions

Global

Partner type

App Developer

Implementation Partner

Reviews

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