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Choosing the right software is important. To help you with that, how would you best describe your organisation?
The best-in-class customer service for companies of all sizes
Deliver personalised support experiences while increasing your team’s productivity with AI-powered customer service tools from Zendesk.
- No credit card required
- Full access to our cloud software
- Cancel at any time
New to Zendesk? Start a free trial
Make a serious impact, right out of the box
Drive better conversations
Maximise agent efficiency
Adapt faster to change
Powerful omnichannel support baked right in so customers can reach you via email, live chat, phone, and social media.
Teams can collaborate, switch between channels, and leverage smart workflow automations to get the job done seamlessly.
Use out-of-the-box reporting and analytics to measure your team's performance and spot recurring customer trends, or build your own.
The Zendesk difference, from those who rely on us most
“Within three weeks of signing off on a suite of Zendesk products ... Stanley Black & Decker global support teams were up and running on all channels with only one day of training.”
Orlando Gadeo Ros
+300%
increase in agent efficiency
+1000%
growth in customer interactions
100%
adherence to one-hour FRT SLA
“Customer service can be a sales driver, not just a cost center. If leadership understands how valuable those conversations are and invests in the team, it can help customers become loyal, raving fans.”
Bonni Poch
94%
first call resolution
3x
improvement in agent happiness
+15%
CSAT increase
“Every action that reduces your handle times increases your capacity to assist more customers, which is particularly valuable when your company is growing quickly.”
Amy Velligan
+9%
resolution time
65%
one-touch resolution
~90%
real estate agent retention
Trusted solutions for businesses of all sizes
“Zendesk’s greatest strengths versus other solutions I’ve used is its simplicity and ease of customization, which lets companies create the perfect workflow for their unique situations.”
Justin Michaud
-40%
decreased average handle time
+14%
increased customer satisfaction
-28%
decreased customer wait time
“The fact that we’ve been able to increase our return customers by 10 percent year over year is a great example of how positive customer experience is key to brand loyalty.”
Laura Walden
+10%
increase in return customers (YoY)
+100%
improvement in first reply time
+89%
increase in average SLA score
"We saved hiring 50 to 100 employees by optimizing and integrating Zendesk with our other systems. I think our organization would be at least double the size if we hadn't integrated deeper with Zendesk.”
Brian White
+200%
agent efficiency
500%
business growth in 2020
~50
new hires saved