Welcome to Zendesk!
Choosing the right software is important. To help you with that, how would you best describe your organisation?
Drive better conversations
Maximise agent efficiency
Adapt faster to change
Powerful omnichannel support baked right in so customers can reach you via email, live chat, phone, and social media.
Teams can collaborate, switch between channels, and leverage smart workflow automations to get the job done seamlessly.
Use out-of-the-box reporting and analytics to measure your team's performance and spot recurring customer trends, or build your own.
“Within three weeks of signing off on a suite of Zendesk products ... Stanley Black & Decker global support teams were up and running on all channels with only one day of training.”
Orlando Gadeo Ros
Global VP, Customer Experience Transformation
+300%
increase in agent efficiency
+1000%
growth in customer interactions
100%
adherence to one-hour FRT SLA
“Customer service can be a sales driver, not just a cost center. If leadership understands how valuable those conversations are and invests in the team, it can help customers become loyal, raving fans.”
Bonni Poch
Manager, Customer Experience and Training
94%
first call resolution
3x
improvement in agent happiness
+15%
CSAT increase
“Every action that reduces your handle times increases your capacity to assist more customers, which is particularly valuable when your company is growing quickly.”
Amy Velligan
Director of Support
+9%
resolution time
65%
one-touch resolution
~90%
real estate agent retention
