Open Lines of Communication with WordPress Live Chat
What is live chat for WordPress?
Live chat for WordPress, or WordPress help chat, is a tool that allows companies to offer their customer live chat for support, sales, or other needs through their WordPress hosted website. Typically built with a WordPress chat plugin or widget, such as Zopim Chat, WordPress live chat is a great way to offer immediate support to users directly on your website.
With Zendesk, all customer customer data and ongoing conversations exist in a single location, making it possible to move from chat to phone to social media while still providing the same great experience for the customer.
Customers hate waiting
Increase conversion rates
How Zendesk helps
- Proactive support. Triggers in Zopim will notify support agents when a customer has met preset of conditions, such as time spent on a specific page. The agent can then reach out and offer support, paving the way to a better experience for the customer, and increased sales.
- Powerful reporting. Zopim monitors important metrics, from the real-time monitoring to agent performance, helping companies identify areas to improve and which tactics are already working.
- Uninterrupted support. With Zendesk, all customer customer data and ongoing conversations exist in a single location, making it possible to move from chat to phone to social media while still providing the same great experience for the customer.
Support at the right time
Companies looking to improve conversion rates and turn more visitors into buyers, as well as companies looking to reduce support costs while improving customer satisfaction should consider WordPress live chat as a customer service channel.Get chatty with your customers
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