Support Shoppers with Magento Live Chat
What is Magento Live Chat?
Magento live chat or Magento chat is a tool that lets online retailers who run on Magento ecommerce software provide live chat support to their customers. Usually made possible with a Magento chat plugin or extension, Magento live chat make it possible for online retailers to communicate with customers in real time, improving engagement and the customer experience.
Zendesk’s live chat is perfect for online shoppers, as it’s a seamless way for them to receive support without having to exit the shopping experience.
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One essential component to the customer experience is providing quick, personal customer service, something that has been a challenge for online retailers. Without the benefit of the kind of face to face interactions possible in brick and mortar stores, it can be difficult to meet a customer’s needs in a timely fashion. While email and phone have traditionally served as channels for support, online shoppers are beginning to demand something better. Enter Magento live chat.
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Magento live chat also enables online retailers to provide proactive support, which lets them attempt to solve a problem before it arises. If the retailers sees that a customer has left items in their shopping cart, and bounced from the site, a customer service agent can initiate a chat with the customer the next time they return to the online store. They can then ask questions, determine what’s preventing them from completing the purchase, and work with the customer to solve the issue.
The right fit for your business
How Zendesk helps
Zendesk’s Zopim live chat is perfect for online shoppers, because more and more they are demanding a variety of ways to connect with online retailers. It’s a seamless way for them to receive support without having to exit the shopping experience.
And it’s great for retailers too. Support agents can work on multiple chats, increasing agent productivity and shortening resolution times for customers. Plus with Zendesk, all customer information is captured and stored in a single system, meaning agents will have everything they need to provide personalized support. Custom Triggers in Zopim can be created so agents will receive a notification when a customer is possibly having an issue that is preventing them from finalizing a purchase. The agent can they proactively reach out with via live chat and offer assistance.
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Zendesk has plenty of resources to help you give your customers the best live chat support.