Job Openings

• Creative
  Product Design Manager
  At Zendesk, the design culture starts with our three Danish co-founders and flows outward into every aspect of the organization. From the Scandinavian aesthetic of our workspace, to the way we capture, work, and build – design is an integral part of everyday life at Zendesk. As a product design team we believe in a reciprocal working style with a bias towards rapid prototyping, experimentation, and a strong curiosity for our customers and their needs.
  
  
  What we're looking for:
  As a Design Manager in Singapore, we need you to drive the user experience of our live chat and messaging focussed features and products. You can do this with the support of a team of Product Designers based in Singapore, whom you will be responsible for leading, supporting and mentoring. You will contribute to Zendesk’s vision for highly integrated and seamless omni-channel experiences between consumer and business.
  
  
  What you get to do every day:
  • Work with internationally distributed, cross-functional teams of Product Managers, Engineers and Designers
  • Lead a passionate and hardworking team of hands-on Product Designers
  • Act as a conduit between our Singaporean Design team and all primary partners (Design, Product, Engineering etc)
  • Work with our other regional leaders to develop and implement more consistent ways of working
  • Present design solutions to partners and company executives, defend design decisions and incorporate feedback into the design cycle
  What you bring to the role:
  • 5+ years of professional experience designing and shipping excellent products
  • 3+ years of management experience and a successful track record managing and building product design teams
  • Ability to lead by example, and mentor others to deliver work
  • A strong portfolio that showcases your work, provides detail of your role on projects, and shows examples of functional designs and/or projects that you have contributed to from start to finish
  *** Please provide a link to your portfolio or work samples with your application ***
  Zendesk Singapore is home to our globally successful Chat product, which enables customer service agents to engage their customers instantly via web, mobile and messaging. Zendesk Chat contributes significantly to our rapid growth both across Asia Pacific and globally. You have an amazing opportunity to be part of something that is truly exceptional. An awesome product that is developed end-to-end in Singapore, with product management, design, engineering, infrastructure, and go-to-market teams working together here at our APAC headquarters.
  
  
  There are many things that make Zendesk very unique. Here are just a few:
  
  
  The Zendesk engineering team is an organization of diverse talent and incredible opportunity. From machine learning and big data to myriad other cutting-edge technical topics, we have some of the world’s best minds on the team. From the Tech Book Club to catered Tech Talks to an active wiki to formal Tech Reviews, we’re all contributing to building the best solutions and teams we can.
  
  
  In addition, we have teams specifically creating tools to make life easier for our engineers. There are teams that help keep everything running. There are other teams finding and fixing bugs as they are reported by customers so small things don’t turn into big problems. You’ll have a large, very talented group of people that have your back. They will be supporting you on what you want to get done.
  
  
  There is also the opportunity factor. We’re big but not too big. There is a lot of opportunity to contribute and do your best work.
  
  
  We’re a truly global organization with offices in 14 cities across the world. As a fluid organization where you can move from one team to another, in Singapore or across the globe, we help facilitate transitions when the time is right.
  
  
  Zendesk invests in keeping the team happy.  Fair compensation, a generous stock plan, a top of the line employee stock purchase program (ESPP). These are all examples of how Zendesk is committed to keep the people that work here happy… and it shows. We are also keen on ongoing learning, so you will develop your skills through pair programming, lunch and learns, hackathons, lab days to experiment with new ideas and you have a yearly training allowance too.
  
  
  Zendesk cares about local communities. We want to be good citizens of the communities we are part of. We volunteer in community, provide grants, provide technological support, offer training and much more to support the people around us.
  
  
  The best customer experiences are built with Zendesk. Zendesk’s powerful and flexible customer service and engagement platform scales to meet the needs of any business, from startups and small businesses to growth companies and enterprises. Zendesk serves businesses across a multitude of industries, with more than 125,000 paid customer accounts offering service and support in more than 30 languages. Headquartered in San Francisco, Zendesk operates worldwide with 15 offices in North America, Europe, Asia, Australia, and South America. Learn more at www.zendesk.com.
  
  
  Interested in knowing what we do in the community? Check out the Zendesk Neighbor Foundation to learn more about how we engage with, and provide support to, our local communities.  
  
  
  Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster diversity & inclusion in the workplace. Individuals seeking employment at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law.
  
  
  By submitting your application, you agree that Zendesk may collect your personal data for recruiting, global organization planning, and related purposes.  Zendesk's Candidate Privacy Notice explains what personal information Zendesk may process, where Zendesk may process your personal information, its purposes for processing your personal information, and the rights you can exercise over Zendesk’s use of your personal information.  
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  Engineering & Product
  Director of Engineering, Chat
  Zendesk is looking for an experienced Director of Engineering to lead the Chat product engineering team based in Singapore. Zendesk Singapore is home to our globally successful Chat product, which enables customer service agents to engage their customers instantly via web, mobile and messaging. Zendesk Chat contributes significantly to our rapid growth both across Asia Pacific and globally. You have an amazing opportunity to be part of something that is truly unique: an awesome product that is developed end-to-end in Singapore, with product management, design, engineering, infrastructure, and go-to-market teams working together here at our APAC headquarters.
  
  
  Zendesk is growing rapidly, and in 2019 alone, we are looking to double the size of the product development team in Singapore. This role entails leading and scaling a group of cross-functional teams led by experienced team leads and managers. You'll also be an active influencer in technical discussions, product roadmap, and vision setting. Being able to contribute constructively to architectural conversations are key focuses to ensure your success in this role. An ability to inspire, engage, and develop a diverse team of talented individuals is a must.
  
  
  Responsibilities:
  • Work with senior leaders in Engineering, Design and Product Management to define how engineering aligns with our long-term technical strategy and product roadmap.  Work with Product, Sales, Marketing and Customer Success teams to evolve the product architecture in meeting the needs of a growing customer base.
  • Partner in refining the vision of the product and technical systems. This includes: thinking about explicit charters and structures for the teams and efficiently allocating resources to important technical & product initiatives
  • Manage and scale a team of talented software developers, test engineers, DevOps engineers, and team leads.
  • Crafting a growth model for the teams, as well as a model for how they can effectively partner with geographically distributed stakeholders.
  • Work with the existing management to continually improve software delivery, grow the team and ensure team engagement and morale.
  • Manage product delivery across multiple teams based in Singapore with global dependencies.
  Requirements:
  • You are currently in a software engineering leadership role with a history of delivering high-quality products built for scale and flexibility.
  • You have a track record of building high-performing, self-sufficient teams.
  • You are comfortable having both architecture discussions with engineers and feature/strategy discussions with Product Managers.
  • Experience with large-scale SaaS architecture is a must.
  • Exceptional communication skills.
  • A calm demeanor, collaborative attitude and an internal fire to deliver.
  There are a lot of things that make Zendesk very unique. Here are just a few:
  
  
  The Zendesk engineering team is an organization of diverse talent and incredible opportunity. From machine learning and big data to myriad other cutting-edge technical topics, we have some of the world’s best minds on the team. From the Tech Book Club to catered Tech Talks to an active wiki to formal Tech Reviews, we’re all contributing to building the best solutions and teams we can.
  
  
  In addition, we have teams that are specifically creating tools to make life easier for our engineers. There are teams that help keep everything running. There are teams that are finding and fixing bugs as they are reported by customers so small things don’t turn into big problems. You’ll have a large, very talented group of people that have your back and will be supporting you on what you want to get done.
  
  
  There is also the opportunity factor. We’re big but not too big. There is a lot of opportunity to contribute and do your best work.
  
  
  We’re a truly global organization with offices in 14 cities across the world. As a fluid organization where you can move from one team to another, in Singapore or across the globe, we help facilitate transitions when the time is right.
  
  
  Zendesk invests in keeping the team happy.  Fair compensation, a generous stock plan, a top of the line employee stock purchase program (ESPP), and much more, are all examples of how Zendesk is committed to keep the people that work here happy… and it shows. We are also keen on ongoing learning, so you will develop your skills through pair programming, lunch and learns, hackathons, lab days to experiment with new ideas and you have a yearly training allowance too.
  
  
  Zendesk cares about local communities. We want to be good citizens of the communities we are part of. We volunteer in the community, provide grants, provide technological support, offer training and much more to support the people around us.
  
  
  The best customer experiences are built with Zendesk. Zendesk’s powerful and flexible customer service and engagement platform scales to meet the needs of any business, from startups and small businesses to growth companies and enterprises. Zendesk serves businesses across a multitude of industries, with more than 125,000 paid customer accounts offering service and support in more than 30 languages. Headquartered in San Francisco, Zendesk operates worldwide with 15 offices in North America, Europe, Asia, Australia, and South America. Learn more at www.zendesk.com.
  
  
  Interested in knowing what we do in the community? Check out the Zendesk Neighbor Foundation to learn more about how we engage with, and provide support to, our local communities.  
  
  
  Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster diversity & inclusion in the workplace. Individuals seeking employment at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law.
  
  
  By submitting your application, you agree that Zendesk may collect your personal data for recruiting, global organization planning, and related purposes.  Zendesk's Candidate Privacy Notice explains what personal information Zendesk may process, where Zendesk may process your personal information, its purposes for processing your personal information, and the rights you can exercise over Zendesk’s use of your personal information.  
  Apply for this positionShare this position
  Engineering Team Lead, Platform
  Zendesk is looking for a Team Lead to join our Singapore Engineering organization
  
  
  !Team leads at Zendesk are expected to be hands-on technologists, while also providing leadership and mentorship for their teams. The Singapore Engineering organization maintains and builds functionality of the Zendesk Chat product within the Zendesk platform. The Backend team focus on improving the scalability and reliability of the Chat Product. This is a very interesting challenge as Chat is a high volume, low latency product with 99.99% uptime requirement. Zendesk Chat is powering more than 300.000 websites with typical load of 2 millions online visitors at any time. Working in backend team will demand deep expertise on monitoring, performance, SRE and scalability.
  
  
  You will be based in Singapore, but may have communication and collaboration with other offices across the globe. You will be involved in all phases of the software lifecycle, working in a dynamic, agile development methodology. Also as backend team, you will need to lead the process of forming technical roadmap and drive engineering initiatives to improve our platform.
  
  
  Your objectives as a Team Lead
  • Collaborate closely with the Product Manager and the Tech Lead to co-own and prioritize the technical roadmap. Be accountable for the delivery of the roadmap by the team.
  • Build an awesome, balanced and diverse team of engineers.
  • Maintain Backend team engagement, health and culture by providing growth paths for all team members, by celebrating successes (and failures), new joiners and transitions, by giving feedback and building trust.
  • Assist the Tech Lead to ensure that our platform has sufficient test coverage, high reliability and scalability, proper monitoring in place.
  • Be the person to represent the team and Chat platform in higher level discussions.
  • Stretch beyond your role and become a key contributor to better working practices across Zendesk.
  Expected outcomes within the first 3 months
  • Familiarize yourself with Zendesk technical environment.
  • Get to know your direct reports individually: their story, their skills and their aspirations.
  • Set individual goals for yourself and for the team members.
  • Basic understanding about the strength and weakness of the platform.
  • Be able to join technical discussion.
  • Share management practices with your fellow team lead colleagues.
  Zendesk Singapore is home to our globally successful Chat product, which enables customer service agents to engage their customers instantly via web, mobile and messaging. Zendesk Chat contributes significantly to our rapid growth both across Asia Pacific and globally. You have an amazing opportunity to be part of something that is truly exceptional. An awesome product that is developed end-to-end in Singapore, with product management, design, engineering, infrastructure, and go-to-market teams working together here at our APAC headquarters.
  
  
  There are many things that make Zendesk very unique. Here are just a few:
  
  
  The Zendesk engineering team is an organization of diverse talent and incredible opportunity. From machine learning and big data to myriad other cutting-edge technical topics, we have some of the world’s best minds on the team. From the Tech Book Club to catered Tech Talks to an active wiki to formal Tech Reviews, we’re all contributing to building the best solutions and teams we can.
  
  
  In addition, we have teams specifically creating tools to make life easier for our engineers. There are teams that help keep everything running. There are other teams finding and fixing bugs as they are reported by customers so small things don’t turn into big problems. You’ll have a large, very talented group of people that have your back. They will be supporting you on what you want to get done.
  
  
  There is also the opportunity factor. We’re big but not too big. There is a lot of opportunity to contribute and do your best work.
  
  
  We’re a truly global organization with offices in 14 cities across the world. As a fluid organization where you can move from one team to another, in Singapore or across the globe, we help facilitate transitions when the time is right.
  
  
  Zendesk invests in keeping the team happy.  Fair compensation, a generous stock plan, a top of the line employee stock purchase program (ESPP), are all examples of how Zendesk is committed to keep the people that work here happy… and it shows. We are also keen on ongoing learning, so you will develop your skills through pair programming, lunch and learns, hackathons, lab days to experiment with new ideas and you have a yearly training allowance too.
  
  
  Zendesk cares about local communities. We want to be good citizens of the communities we are part of. We volunteer in community, provide grants, provide technological support, offer training and much more to support the people around us.
  
  
  The best customer experiences are built with Zendesk. Zendesk’s powerful and flexible customer service and engagement platform scales to meet the needs of any business, from startups and small businesses to growth companies and enterprises. Zendesk serves businesses across a multitude of industries, with more than 125,000 paid customer accounts offering service and support in more than 30 languages. Headquartered in San Francisco, Zendesk operates worldwide with 15 offices in North America, Europe, Asia, Australia, and South America. Learn more at www.zendesk.com.
  
  
  Interested in knowing what we do in the community? Check out the Zendesk Neighbor Foundation to learn more about how we engage with, and provide support to, our local communities.  
  
  
  Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster diversity & inclusion in the workplace. Individuals seeking employment at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law.
  
  
  By submitting your application, you agree that Zendesk may collect your personal data for recruiting, global organization planning, and related purposes.  Zendesk's Candidate Privacy Notice explains what personal information Zendesk may process, where Zendesk may process your personal information, its purposes for processing your personal information, and the rights you can exercise over Zendesk’s use of your personal information.  
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  Platform Software Engineer
  Zendesk is looking for a Platform Software Engineer to work on highly scalable technical challenges. You’ll be based in our Asian HQ in Singapore.
  
  
  You’ll be part of an expanding team responsible for building our innovative chat application that helps thousands of businesses engage and building better relationships with customers. This includes bite-sized feature development projects to large operational undertakings, such as building the systems that enable us to deliver fast, scalable and reliable services to users.
  
  
  Software Engineers at Zendesk are expected to be hands-on technologists who could contribute to application development directly, contribute to the design and implementation of projects, and be involved in technical discussions within their teams. You should love finding simple solutions to complex problems, and is willing to pick up new knowledge. You should have technical background or relevant experience with web infrastructure, distributed systems, or component-oriented software engineering.
  
  
  What you get to do every day:
  • Design, code and deliver scalable and reliable backend systems that support our live chat system.
  • Participate in technical discussions.
  • Ensure scalability, performance, maintainability and security of the technical platform in collaboration with ops teams.
  • Identify areas of our product and infrastructure that need improvement and drive fixes to completion.
  • Participate in all phases of the software lifecycle.
  • Learning through code review, code pairing to grow yourself to next level.
  • Become a key contributor to better working practices across Zendesk.
  What you bring to the role:
  • Required:
  • Education or relevant experience in software engineering.
  • Knowledge with Javascript, especially ES6, and with NodeJS.
  • Working knowledge with one or more of the following data stores and systems: MySQL, ElasticSearch, Riak, Redis, Kafka
  • Basic understanding of architecture of highly concurrent and low latency systems and common tradeoffs with regard to performance, scalability and reliability
  • Passion for understanding complex systems, debugging problems, and pushing solutions to production.
  • Nice to have:
  • Experience with Python and/or Java is a plus.
  • Experience with frontend development is a plus.
  • A Degree in Computer Science, Engineering, or equivalent.
  Zendesk Singapore is home to our globally successful Chat product, which enables customer service agents to engage their customers instantly via web, mobile and messaging. Zendesk Chat contributes significantly to our rapid growth both across Asia Pacific and globally. You have an amazing opportunity to be part of something that is truly unique: an awesome product that is developed end-to-end in Singapore, with product management, design, engineering, infrastructure, and go-to-market teams working together here at our APAC headquarters.
  
  
  The best customer experiences are built with Zendesk. Zendesk’s powerful and flexible customer service and engagement platform scales to meet the needs of any business, from startups and small businesses to growth companies and enterprises. Zendesk serves businesses across a multitude of industries, with more than 125,000 paid customer accounts offering service and support in more than 30 languages. Headquartered in San Francisco, Zendesk operates worldwide with 15 offices in North America, Europe, Asia, Australia, and South America. Learn more at www.zendesk.com.
  
  
  Interested in knowing what we do in the community? Check out the Zendesk Neighbor Foundation to learn more about how we engage with, and provide support to, our local communities.  
  
  
  Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster diversity & inclusion in the workplace. Individuals seeking employment at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law.
  
  
  By submitting your application, you agree that Zendesk may collect your personal data for recruiting, global organization planning, and related purposes.  Zendesk's Candidate Privacy Notice explains what personal information Zendesk may process, where Zendesk may process your personal information, its purposes for processing your personal information, and the rights you can exercise over Zendesk’s use of your personal information.  
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  Portfolio Architect
  Zendesk builds software for better customer relationships. It empowers organisations to improve customer engagement and better understand their customers. Zendesk products are easy to use and implement; they give more than 136,000 organisations globally the flexibility to move quickly, focus on innovation, and scale with their growth. Based in San Francisco, Zendesk has operations in the United States, Europe, Asia, Australia, and South America. Learn more at www.zendesk.com.
  
  
  As a result of increased growth in our products and engineering organization, we are now seeking a Portfolio Architect to join our team in Singapore. With more than 700 engineers working across a diverse cross-section of the Zendesk technology platform and product offering, there’s plenty of interesting challenges to tackle!
  
  
  You’ll enjoy working on web applications at global scale, upskilling teams and helping our efforts to find product-market fit. You’ll work in close partnership with our Product and Engineering management to create measurable value for the customer, whether at the UX, performance or scalability level.
  
  
  You will also take a key role in representing the Zendesk engineering team on the global stage within our technical leadership community.  You’ll help guide technology choices across all aspects of Zendesk’s development roadmap and evolving architecture.
  
  
  We value continuous delivery and automation of tests, infrastructure and anything else that is possible to automate! We like, and use, agile processes and believe that pragmatism always triumphs over dogmatism.
  
  
  Along with a macro to micro understanding of how tools and technologies can be used to build quality systems, you embrace the value of collaboration. You can communicate, cajole and convince with empathy and patience. While you won’t have direct reports, there’ll be ongoing opportunities to mentor across the wider Engineering team working with technical leaders at all levels.
  
  
  What you get to do every day:
  • Work with our Operations, Security, and Product Management teams to design and deliver high-quality products that exceed expectations.
  • Provide key input on the technical roadmap, identifying components and possible issues that could impede the execution of plans. Work with Product Engineering teams to formulate creative solutions for tackling these issues before they become bottlenecks.
  • Stay up-to-date with innovations and changes in the industry and within Zendesk. Make pragmatic, evidence-based recommendations on their applicability to our business.
  • Provide expertise, influence, advice and mentorship to engineers at all levels. Support and develop technical leadership capabilities across our rapidly growing Engineering cohort.
  • Ensure teams you collaborate with are delivering quickly, measuring impact and iterating to drive positive outcomes for customers.
  • Actively contribute to the development of agreed standards and good practices.
  What you bring to the role:
  • You’ve been there and done it: working as a senior technical decision maker with a high data volume, globally available, web application.
  • Experience with Ruby, Golang, Scala, AWS, or GCP (Google Cloud Platform) plus experience of Agile methodologies.
  • You’ll embrace the value of a team-first approach. Day to day coding won’t be your bread and butter but you’ll be a champion of collaboration and effective teamwork.
  • You’ll be able to clearly explain your views to others but just as importantly, actively listen and facilitate good discussions. You’ll also ensure a summary of the discussion is documented and disseminated for the benefit of others.
  • A desire to whiteboard problems with your peers and ensure teams are pursuing pragmatic solutions to the right problems.
  • Explain your views well to others but just as importantly, actively listen and facilitate good discussions. You’ll also want to document and share a summary of the discussion for the benefit of others.
  • A knowledge of or desire to learn about such tools as Kafka, AWS, GCP and automation at scale, as well as event streaming and processing in general.
  
  
  About Zendesk Singapore
  
  
  
  
  Zendesk Singapore is home to our globally successful Chat product, which enables customer service agents to engage their customers instantly via web, mobile and messaging. Zendesk Chat contributes significantly to our rapid growth both across Asia Pacific and globally. You have an amazing opportunity to be part of something that is truly exceptional. An awesome product that is developed end-to-end in Singapore, with product management, design, engineering, infrastructure, and go-to-market teams working together here at our APAC headquarters.
  
  
  There are many things that make Zendesk very unique. Here are just a few:
  
  
  The Zendesk engineering team is an organization of diverse talent and incredible opportunity. From machine learning and big data to myriad other cutting-edge technical topics, we have some of the world’s best minds on the team. From the Tech Book Club to catered Tech Talks to an active wiki to formal Tech Reviews, we’re all contributing to building the best solutions and teams we can.
  
  
  In addition, we have teams specifically creating tools to make life easier for our engineers. There are teams that help keep everything running. There are other teams finding and fixing bugs as they are reported by customers so small things don’t turn into big problems. You’ll have a large, very talented group of people that have your back. They will be supporting you on what you want to get done.
  
  
  There is also the opportunity factor. We’re big but not too big. There is a lot of opportunity to contribute and do your best work.
  
  
  We’re a truly global organization with offices in 14 cities across the world. As a fluid organization where you can move from one team to another, in Singapore or across the globe, we help facilitate transitions when the time is right.
  
  
  Zendesk invests in keeping the team happy.  Fair compensation, a generous stock plan, a top of the line employee stock purchase program (ESPP), are all examples of how Zendesk is committed to keep the people that work here happy… and it shows. We are also keen on ongoing learning, so you will develop your skills through pair programming, lunch and learns, hackathons, lab days to experiment with new ideas and you have a yearly training allowance too.
  
  
  Zendesk cares about local communities. We want to be good citizens of the communities we are part of. We volunteer in community, provide grants, provide technological support, offer training and much more to support the people around us.
  
  
  The best customer experiences are built with Zendesk. Zendesk’s powerful and flexible customer service and engagement platform scales to meet the needs of any business, from startups and small businesses to growth companies and enterprises. Zendesk serves businesses across a multitude of industries, with more than 125,000 paid customer accounts offering service and support in more than 30 languages. Headquartered in San Francisco, Zendesk operates worldwide with 15 offices in North America, Europe, Asia, Australia, and South America. Learn more at www.zendesk.com.
  
  
  Interested in knowing what we do in the community? Check out the Zendesk Neighbor Foundation to learn more about how we engage with, and provide support to, our local communities.  
  
  
  Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster diversity & inclusion in the workplace. Individuals seeking employment at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law.
  
  
  By submitting your application, you agree that Zendesk may collect your personal data for recruiting, global organization planning, and related purposes.  Zendesk's Candidate Privacy Notice explains what personal information Zendesk may process, where Zendesk may process your personal information, its purposes for processing your personal information, and the rights you can exercise over Zendesk’s use of your personal information.  
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  Senior DevOps Engineer
  As a Senior DevOps Engineer in Singapore, you will be part of the team that innovates the Zendesk App Market and enables key integrations with our partners.  
  
  
  At Zendesk, our goal is to bring companies and their customers closer together. We build software to improve those relationships, humanize business communication, and help make the world of customer service less annoying for us all.
  
  
  As a Senior Devops Engineer you’ll be helping to scale, customize and maintain cloud infrastructure and interact with global DevOps focused Operations team that manages the global infrastructure.  You will strive to automate everything possible, and you’ll frequently ask yourself “what can I improve next?”.
  
  
  What you get to do everyday as a Senior Devops Engineer:
  • Solve complex problems and provide simple elegant solutions
  • Contribute to the overall performance of the Zendesk production infrastructure and improvise the best practices in building the necessary platform to support it.
  • Work closely with various internal functional teams in the process of micro architecting their services.
  • Spend hands-on in the latest cloud tech like Kubernetes, Containers, infrastructure as code (terraform), serverless architecture
  • Build and improve the tools we use to run an Alexa top 400 website with over 80,000+ customers and over 400 million users
  • Participate in engineering sprints along with the Singapore Engineering teams
  • Collaborate with your Operations teammates in Copenhagen, Dublin, and San Francisco using virtual meeting and chat tools
  • Partner with our tools, engineering, and QA teams to ease the configuration and deployment of new services
  • Assist our Customer Support teams by creating the tools they need to solve problems and give our customers a beautiful experience
  • Participate in an on-call rotation along with the rest of the Zendesk operations team
  • Work in an agile development environment and believe that pragmatism always triumphs over dogmatism
  What you bring to the role:
  • Ruby and Chef are the cornerstones of our operation.  Aside from that, we use a wide variety of technologies and everyone has the chance to learn new skills.  We don’t expect anyone to be familiar with all of them (if you are please talk to us now!).
  • Public Cloud Experience - Amazon Web Services, Google Compute Platform
  • Managing deployments and performance tuning of a highly scalable web service environment, preferably Python
  • Build infrastructure as code, build and deploy containers in cluster environment
  • MySQL, Redis, Memcached, MongoDB, Hadoop, RIAK
  • Ubuntu Linux
  • Nagios, Datadog, NewRelic, Boundary
  • Mail delivery (postfix) and anti-spam software
  • You’ll also have great communication skills (written and verbal) that will enable successful collaboration with all our teams. Experience in a similar role as a Senior Devops Engineer, Systems Administrator, Infrastructure Engineer, Linux Guru etc
  • Automation experience with Python or Go or Ruby
  Zendesk Singapore is home to our globally successful Chat product, which enables customer service agents to engage their customers instantly via web, mobile and messaging. Zendesk Chat contributes significantly to our rapid growth both across Asia Pacific and globally. You have an amazing opportunity to be part of something that is truly exceptional. An awesome product that is developed end-to-end in Singapore, with product management, design, engineering, infrastructure, and go-to-market teams working together here at our APAC headquarters.
  
  
  There are many things that make Zendesk very unique. Here are just a few:
  
  
  The Zendesk engineering team is an organization of diverse talent and incredible opportunity. From machine learning and big data to myriad other cutting-edge technical topics, we have some of the world’s best minds on the team. From the Tech Book Club to catered Tech Talks to an active wiki to formal Tech Reviews, we’re all contributing to building the best solutions and teams we can.
  
  
  In addition, we have teams specifically creating tools to make life easier for our engineers. There are teams that help keep everything running. There are other teams finding and fixing bugs as they are reported by customers so small things don’t turn into big problems. You’ll have a large, very talented group of people that have your back. They will be supporting you on what you want to get done.
  
  
  There is also the opportunity factor. We’re big but not too big. There is a lot of opportunity to contribute and do your best work.
  
  
  We’re a truly global organization with offices in 14 cities across the world. As a fluid organization where you can move from one team to another, in Singapore or across the globe, we help facilitate transitions when the time is right.
  
  
  Zendesk invests in keeping the team happy.  Fair compensation, a generous stock plan, a top of the line employee stock purchase program (ESPP), are all examples of how Zendesk is committed to keep the people that work here happy… and it shows. We are also keen on ongoing learning, so you will develop your skills through pair programming, lunch and learns, hackathons, lab days to experiment with new ideas and you have a yearly training allowance too.
  
  
  Zendesk cares about local communities. We want to be good citizens of the communities we are part of. We volunteer in community, provide grants, provide technological support, offer training and much more to support the people around us.
  
  
  The best customer experiences are built with Zendesk. Zendesk’s powerful and flexible customer service and engagement platform scales to meet the needs of any business, from startups and small businesses to growth companies and enterprises. Zendesk serves businesses across a multitude of industries, with more than 125,000 paid customer accounts offering service and support in more than 30 languages. Headquartered in San Francisco, Zendesk operates worldwide with 15 offices in North America, Europe, Asia, Australia, and South America. Learn more at www.zendesk.com.
  
  
  Interested in knowing what we do in the community? Check out the Zendesk Neighbor Foundation to learn more about how we engage with, and provide support to, our local communities.  
  
  
  Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster diversity & inclusion in the workplace. Individuals seeking employment at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law.
  
  
  By submitting your application, you agree that Zendesk may collect your personal data for recruiting, global organization planning, and related purposes.  Zendesk's Candidate Privacy Notice explains what personal information Zendesk may process, where Zendesk may process your personal information, its purposes for processing your personal information, and the rights you can exercise over Zendesk’s use of your personal information.  
  Apply for this positionShare this position
  Senior Fullstack Engineer, Agent Experience
  Zendesk is looking for a Senior Full Stack Engineer to join the Agent Experience Team. As part of the Chat product office in Singapore, you and the team focus on delivering the best experience for our largest customers. Zendesk’s enterprise customer base grows fast and you will be as proud as we are to serve the best companies in the world.
  
  
  As a Senior Fullstack Engineer you will take an active part in our effort to meet our customer's requirements, among them: better tools to set up and operate their service, automation and machine learning, increased security, detailed reporting capabilities, performance and availability.
  
  
  The Chat team achieves a high degree of autonomy by combining designers, QA engineers, product managers and software engineers collaborating together.
  
  
  What you get to do every day
  • Collaborate closely with the Product Manager and the Designer to provide technical insights and early estimate on upcoming projects.
  • Take the lead on technical design discussions and propose creative solutions on backend components and frontend layers.
  • Build POCs to test technologies and make informed decisions.
  • Ensure scalability, performance, maintainability and security of the technology platform in collaboration with ops teams.
  • Actively participate in full-stack coding, reviewing pull requests and testing.
  • Use your experience to mentor junior members in the team and set a high standard of coding.
  • Become a key contributor to better working practices across Zendesk.
  How you will make a difference
  • You have a 5+ years record in Software Engineering with strong capabilities in Python or Node.js.
  • You practiced different frontend technologies, experience with React framework, GraphQL Apollo is a plus.
  • You have delivered Enterprise Grade software as part of a SAAS company.
  • You show a mature and pragmatic approach when choosing technologies.
  • You have strong communication skills: you raise your voice when needed and listen to others.
  • You put the customer first and respect your commitment to deliver.
  • Personal projects, collaboration to open-source community or active learning initiatives would be a good sign of your passion to learn and take on problems.
  Zendesk Singapore is home to our globally successful Chat product, which enables customer service agents to engage their customers instantly via web, mobile and messaging. Zendesk Chat contributes significantly to our rapid growth both across Asia Pacific and globally. You have an amazing opportunity to be part of something that is truly unique: an awesome product that is developed end-to-end in Singapore, with product management, design, engineering, infrastructure, and go-to-market teams working together here at our APAC headquarters.
  
  
  There are a lot of things that make Zendesk very unique. Here are just a few:
  
  
  The Zendesk engineering team is an organization of diverse talent and incredible opportunity. From machine learning and big data to myriad other cutting-edge technical topics, we have some of the world’s best minds on the team. From the Tech Book Club to catered Tech Talks to an active wiki to formal Tech Reviews, we’re all contributing to building the best solutions and teams we can.
  
  
  In addition, we have teams that are specifically creating tools to make life easier for our engineers. There are teams that help keep everything running. There are teams that are finding and fixing bugs as they are reported by customers so small things don’t turn into big problems. You’ll have a large, very talented group of people that have your back and will be supporting you on what you want to get done.
  
  
  There is also the opportunity factor. We’re big but not too big. There is a lot of opportunity to contribute and do your best work.
  
  
  We’re a truly global organization with offices in 14 cities across the world. As a fluid organization where you can move from one team to another, in Singapore or across the globe, we help facilitate transitions when the time is right.
  
  
  Zendesk invests in keeping the team happy.  Fair compensation, a generous stock plan, a top of the line employee stock purchase program (ESPP), and much more, are all examples of how Zendesk is committed to keep the people that work here happy… and it shows. We are also keen on ongoing learning, so you will develop your skills through pair programming, lunch and learns, hackathons, lab days to experiment with new ideas and you have a yearly training allowance too.
  
  
  Zendesk cares about local communities. We want to be good citizens of the communities we are part of. We volunteer in the community, provide grants, provide technological support, offer training and much more to support the people around us.
  
  
  The best customer experiences are built with Zendesk. Zendesk’s powerful and flexible customer service and engagement platform scales to meet the needs of any business, from startups and small businesses to growth companies and enterprises. Zendesk serves businesses across a multitude of industries, with more than 125,000 paid customer accounts offering service and support in more than 30 languages. Headquartered in San Francisco, Zendesk operates worldwide with 15 offices in North America, Europe, Asia, Australia, and South America. Learn more at www.zendesk.com.
  
  
  Interested in knowing what we do in the community? Check out the Zendesk Neighbor Foundation to learn more about how we engage with, and provide support to, our local communities.  
  
  
  Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster diversity & inclusion in the workplace. Individuals seeking employment at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law.
  
  
  By submitting your application, you agree that Zendesk may collect your personal data for recruiting, global organization planning, and related purposes.  Zendesk's Candidate Privacy Notice explains what personal information Zendesk may process, where Zendesk may process your personal information, its purposes for processing your personal information, and the rights you can exercise over Zendesk’s use of your personal information.  
  Apply for this positionShare this position
  Senior Program Manager
  We are looking for a Senior Program Manager to join our team in Singapore. In this role, you will drive the end-to-end design, development, and delivery of key programs at the cross-functional level. Your job as program manager is to keep releases moving forward, focusing on key milestones for teams within Zendesk Chat Product Development as well as liaising with teams across Zendesk Product Development and Zendesk cross-functional teams including Product Marketing, Legal, IT, Support, and Sales. You are a great facilitator able to build bridges between teams and people, and you communicate status clearly, concisely, and accurately. You get your kicks by seeing programs you drive run smoothly and efficiently.
  
  
  What you get to do every day:
  • Partner closely with Engineering, Design, Test and Product Management, for the Zendesk Chat product to drive key cross-functional programs with executive-level visibility
  • Lead company cross-initiative programs with broad impact, liaising with teams outside of Product Development including Product Marketing, IT, Legal, Finance, Support, and Sales
  • Identify and track key milestones to get a program from start to finish
  • Set up an appropriate communications infrastructure including cross-functional team meetings, status reporting, and informal conversations to track program status and keep stakeholders up to date
  • Drive and facilitate communications between the Singapore team and our other development centers around the globe, particularly with the San Francisco, Melbourne and Dublin offices where Zendesk has its main development centers
  • Anticipate areas of risk and dependency and determine ways to mitigate them, and think it’s fun!
  • Cultivate a culture of openness and transparency to increase the likelihood of program success
  • Live and breathe these words every day: drive, communicate, streamline, fill gaps, facilitate, negotiate
  • Have a positive impact on the effectiveness and efficiency of the company
  What you bring to the role:
  • BS/BA or equivalent and a MINIMUM of 5+ years in a Software Program Management role
  • Experience at a software company driving programs within an Engineering organization
  • Proven track record of setting up and driving broad, complex programs across an organization
  • Experience driving several large-scale programs especially in a SaaS environment
  • Ability to proactively identify problem areas and then mobilize the right people to solve it
  • Strong collaboration, planning, and prioritization skills
  • Ability to facilitate efficient and productive meetings that people look forward to attending
  • Experience working in an Agile/Scrum development environmentYou lead by influence rather than authority, to build trust across the organization
  • An understanding of the challenges faced by cross-geo teams and a willingness to solve them
  • A mastery of time management and organizational skills
  • A willingness to roll up your sleeves and do what it takes to get things done
  • Ability to establish new best practices for the Program Management Organization
  Zendesk Singapore is home to our globally successful Chat product, which enables customer service agents to engage their customers instantly via web, mobile and messaging. Zendesk Chat contributes significantly to our rapid growth both across Asia Pacific and globally. You have an amazing opportunity to be part of something that is truly unique: an awesome product that is developed end-to-end in Singapore, with product management, design, engineering, infrastructure, and go-to-market teams working together here at our APAC headquarters.
  
  
  The best customer experiences are built with Zendesk. Zendesk’s powerful and flexible customer service and engagement platform scales to meet the needs of any business, from startups and small businesses to growth companies and enterprises. Zendesk serves businesses across a multitude of industries, with more than 125,000 paid customer accounts offering service and support in more than 30 languages. Headquartered in San Francisco, Zendesk operates worldwide with 15 offices in North America, Europe, Asia, Australia, and South America. Learn more at www.zendesk.com.
  
  
  Interested in knowing what we do in the community? Check out the Zendesk Neighbor Foundation to learn more about how we engage with, and provide support to, our local communities.  
  
  
  Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster diversity & inclusion in the workplace. Individuals seeking employment at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law.
  
  
  By submitting your application, you agree that Zendesk may collect your personal data for recruiting, global organization planning, and related purposes.  Zendesk's Candidate Privacy Notice explains what personal information Zendesk may process, where Zendesk may process your personal information, its purposes for processing your personal information, and the rights you can exercise over Zendesk’s use of your personal information.  
  Apply for this positionShare this position
  Senior Software Engineer - Enterprise Team
  Zendesk is looking for a Senior Software Engineer to join the Enterprise Chat team. As part of the Chat product office at Singapore, the Enterprise Chat team focuses on delivering the best experience for our largest customers and experimenting opportunities for accelerated growth. Zendesk’s enterprise customer base grows fast and you will be as proud as we are to serve the best companies in the world.
  
  
  The Enterprise Chat team achieves a high degree of autonomy and velocity by combining designers, test engineers, product managers and software engineers collaborating together.
  
  
  Senior Software Engineers at Zendesk are expected to be hands-on technologists who could contribute to application development directly, contribute to the design and implementation of projects, and be involved in technical discussions beyond their teams. You should love finding simple solutions to complex problems, and care about not only the technical and algorithmic aspects of large systems, but the way they enable other developers to do their jobs. You should have previous experience with web infrastructure, distributed systems, or component-oriented software engineering.
  
  
  What you get to do every day
  • Collaborate closely with the Product Manager, the Team Lead and the Designer to provide technical insights and early estimate on upcoming projects.
  • Guide the team on technical design discussions and propose innovative solutions on backend components.
  • Build POCs to test candidate technologies and take informed decisions.
  • Ensure scalability, performance, maintainability and security of the technical platform in collaboration with ops teams.
  • Actively participate in full-stack coding, reviewing pull requests and testing.
  • Use your experience to mentor junior members in the team and evangelize coding best practices.
  • Become a key contributor to better working practices across Zendesk.
  How you will make a difference
  • You have a proven record in Software Engineering with strong capabilities in some major web-programming languages (Python, Java, Ruby…).
  • You have delivered enterprise grade software preferably as part of a large SAAS company.
  • You show a mature and pragmatic approach when choosing technologies.
  • You have strong communication skills: you raise your voice when needed and listen to others.
  • You put the customer first and respect your commitment to deliver.
  • Personal projects, collaboration to open-source community or active learning initiatives would be a good sign of your passion to learn and solve problems.
  Zendesk Singapore office is the home to our highly successful chat product.  We approach work with calm, focus, a sense of humour whilst keeping sane working hours. At Zendesk we also have a culture where ideas come from the bottom up - we have yearly company hackathon! Perks include stocks, flexible working hours, $1500 training allowance, medical cover, mobile phone allowance and 4 months maternity/paternity leave.
  
  
  The best customer experiences are built with Zendesk. Zendesk’s powerful and flexible customer service and engagement platform scales to meet the needs of any business, from startups and small businesses to growth companies and enterprises. Zendesk serves businesses across a multitude of industries, with more than 125,000 paid customer accounts offering service and support in more than 30 languages. Headquartered in San Francisco, Zendesk operates worldwide with 15 offices in North America, Europe, Asia, Australia, and South America. Learn more at www.zendesk.com.
  
  
  Interested in knowing what we do in the community? Check out the Zendesk Neighbor Foundation to learn more about how we engage with, and provide support to, our local communities.  
  
  
  Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster diversity & inclusion in the workplace. Individuals seeking employment at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law.
  
  
  By submitting your application, you agree that Zendesk may collect your personal data for recruiting, global organization planning, and related purposes.  Zendesk's Candidate Privacy Notice explains what personal information Zendesk may process, where Zendesk may process your personal information, its purposes for processing your personal information, and the rights you can exercise over Zendesk’s use of your personal information.  
  Apply for this positionShare this position
  Senior Software Engineer, Platform
  Zendesk is looking for a Senior Software Engineer to work on highly scalable technical challenges. You’ll be based in our Asian HQ in Singapore.
  
  
  You are joining an expanding team responsible for building our innovative chat application that helps thousands of businesses engage and building better relationships with customers. This includes bite-sized feature development projects to large operational undertakings, such as building the systems that enable us to deliver fast, scalable and reliable services to users.
  
  
  Senior Software Engineers are expected to be hands-on technologists who could contribute to application development directly, chip in on design and implementation of projects, and be involved in technical discussions beyond their teams. You should love finding simple solutions to complex problems, and focus not only the technical and algorithmic aspects of large systems, but the way they enable other developers to do their jobs. You should have previous experience with web infrastructure, distributed systems, or component oriented software engineering.
  
  
  What you get to do every day:
  • Design, code and deliver reliable backend systems that support our live chat system.
  • Lead technical discussion and provide technical guidance to the team.
  • Ensure scalability, performance, maintainability and security of the technical platform in collaboration with ops teams.
  • Identify areas of our product and infrastructure that need improvement and drive fixes to completion.
  • Participate in all phases of the software lifecycle.
  • Mentor and guide junior team members by reviewing their code submissions, code pairing, and being a sounding board.
  • Become a key contributor to better working practices across Zendesk.
  What you bring to the role:
  • Required:
  • Previous experience in software engineering role making active technical contribution, preferably in a SAAS environment.
  • Advanced level knowledge with NodeJS, Python or Java.
  • Working knowledge with one or more of the following data stores and systems: MySQL, ElasticSearch, Riak, Redis, Kafka
  • Solid understanding of architecture of highly concurrent and low latency systems and common tradeoffs with regard to performance, scalability and reliability
  • Passion for understanding complex systems, debugging problems, and pushing solutions to production.
  • Nice to have:
  • Experience with JavaScript and frontend development is a plus.
  • A Degree in Computer Science, Engineering, or equivalent.
  Zendesk Singapore is home to our globally successful Chat product, which enables customer service agents to engage their customers instantly via web, mobile and messaging. Zendesk Chat contributes significantly to our rapid growth both across Asia Pacific and globally. You have an amazing opportunity to be part of something that is truly exceptional. An awesome product that is developed end-to-end in Singapore, with product management, design, engineering, infrastructure, and go-to-market teams working together here at our APAC headquarters.
  
  
  There are many things that make Zendesk very unique. Here are just a few:
  
  
  The Zendesk engineering team is an organization of diverse talent and incredible opportunity. From machine learning and big data to myriad other cutting-edge technical topics, we have some of the world’s best minds on the team. From the Tech Book Club to catered Tech Talks to an active wiki to formal Tech Reviews, we’re all contributing to building the best solutions and teams we can.
  
  
  In addition, we have teams specifically creating tools to make life easier for our engineers. There are teams that help keep everything running. There are other teams finding and fixing bugs as they are reported by customers so small things don’t turn into big problems. You’ll have a large, very talented group of people that have your back. They will be supporting you on what you want to get done.
  
  
  There is also the opportunity factor. We’re big but not too big. There is a lot of opportunity to contribute and do your best work.
  
  
  We’re a truly global organization with offices in 14 cities across the world. As a fluid organization where you can move from one team to another, in Singapore or across the globe, we help facilitate transitions when the time is right.
  
  
  Zendesk invests in keeping the team happy.  Fair compensation, a generous stock plan, a top of the line employee stock purchase program (ESPP), are all examples of how Zendesk is committed to keep the people that work here happy… and it shows. We are also keen on ongoing learning, so you will develop your skills through pair programming, lunch and learns, hackathons, lab days to experiment with new ideas and you have a yearly training allowance too.
  
  
  Zendesk cares about local communities. We want to be good citizens of the communities we are part of. We volunteer in community, provide grants, provide technological support, offer training and much more to support the people around us.
  
  
  The best customer experiences are built with Zendesk. Zendesk’s powerful and flexible customer service and engagement platform scales to meet the needs of any business, from startups and small businesses to growth companies and enterprises. Zendesk serves businesses across a multitude of industries, with more than 125,000 paid customer accounts offering service and support in more than 30 languages. Headquartered in San Francisco, Zendesk operates worldwide with 15 offices in North America, Europe, Asia, Australia, and South America. Learn more at www.zendesk.com.
  
  
  Interested in knowing what we do in the community? Check out the Zendesk Neighbor Foundation to learn more about how we engage with, and provide support to, our local communities.  
  
  
  Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster diversity & inclusion in the workplace. Individuals seeking employment at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law.
  
  
  By submitting your application, you agree that Zendesk may collect your personal data for recruiting, global organization planning, and related purposes.  Zendesk's Candidate Privacy Notice explains what personal information Zendesk may process, where Zendesk may process your personal information, its purposes for processing your personal information, and the rights you can exercise over Zendesk’s use of your personal information.  
  Apply for this positionShare this position
  Senior Staff Software Engineer, Platform
  Zendesk is looking for a Senior Staff Software Engineer to work on highly scalable technical challenges. You’ll be based in our Asian HQ in Singapore.
  
  
  You are part of an expanding team responsible for building our innovative chat application that helps thousands of businesses engage and building better relationships with customers. This includes bite-sized feature development projects to large operational undertakings, such as building the systems that enable us to deliver fast, scalable and reliable services to users.
  
  
  Senior Staff Engineers are expected to be hands-on technologists who could contribute to application development directly, lead the design and implementation of projects, and be involved in technical discussions beyond their teams. You should love finding simple solutions to complex problems, and care about not only the technical and algorithmic aspects of large systems, but the way they enable other teams to do their jobs. You should have previous experience with web infrastructure, distributed systems, or component oriented software engineering.
  
  
  What you get to do every day:
  • Design, code and deliver reliable backend systems that support our live chat system.
  • Being technical lead of work stream that involve multiple teams effort.
  • Being in charge of scalability, performance, maintainability and security of the technical platform.
  • Work with technical architect to produce concrete plan to improve technical quality of platform. Identify areas of our product and infrastructure that need improvement and influence partners to drive fixes to completion.
  • Become a key contributor to better working practices across Zendesk.
  • Evaluate technology stacks. Inspire and provide technical guidance to other engineers.
  What you bring to the role:
  • Required:
  • Deep experience in software engineering role holding technical leadership responsibility, preferably in a SAAS environment.
  • Expert level knowledge with backend development.
  • Working knowledge with one or more of the following data stores and systems: MySQL, ElasticSearch, Redis
  • Solid understanding of architecture of highly concurrent and low latency systems and common tradeoffs with regard to performance, scalability and reliability
  • Passion for understanding complex systems, debugging problems, and pushing solutions to production.
  • Nice to have:
  • Experience with Python is a plus.
  • Experience with JavaScript and frontend development.
  • A Degree in Computer Science, Engineering, or equivalent.
  Zendesk Singapore is home to our globally successful Chat product, which enables customer service agents to engage their customers instantly via web, mobile and messaging. Zendesk Chat contributes significantly to our rapid growth both across Asia Pacific and globally. You have an amazing opportunity to be part of something that is truly exceptional. An awesome product that is developed end-to-end in Singapore, with product management, design, engineering, infrastructure, and go-to-market teams working together here at our APAC headquarters.
  
  
  There are many things that make Zendesk very unique. Here are just a few:
  
  
  The Zendesk engineering team is an organization of diverse talent and incredible opportunity. From machine learning and big data to myriad other cutting-edge technical topics, we have some of the world’s best minds on the team. From the Tech Book Club to catered Tech Talks to an active wiki to formal Tech Reviews, we’re all contributing to building the best solutions and teams we can.
  
  
  In addition, we have teams specifically creating tools to make life easier for our engineers. There are teams that help keep everything running. There are other teams finding and fixing bugs as they are reported by customers so small things don’t turn into big problems. You’ll have a large, very talented group of people that have your back. They will be supporting you on what you want to get done.
  
  
  There is also the opportunity factor. We’re big but not too big. There is a lot of opportunity to contribute and do your best work.
  
  
  We’re a truly global organization with offices in 14 cities across the world. As a fluid organization where you can move from one team to another, in Singapore or across the globe, we help facilitate transitions when the time is right.
  
  
  Zendesk invests in keeping the team happy.  Fair compensation, a generous stock plan, a top of the line employee stock purchase program (ESPP), are all examples of how Zendesk is committed to keep the people that work here happy… and it shows. We are also keen on ongoing learning, so you will develop your skills through pair programming, lunch and learns, hackathons, lab days to experiment with new ideas and you have a yearly training allowance too.
  
  
  Zendesk cares about local communities. We want to be good citizens of the communities we are part of. We volunteer in community, provide grants, provide technological support, offer training and much more to support the people around us.
  
  
  The best customer experiences are built with Zendesk. Zendesk’s powerful and flexible customer service and engagement platform scales to meet the needs of any business, from startups and small businesses to growth companies and enterprises. Zendesk serves businesses across a multitude of industries, with more than 125,000 paid customer accounts offering service and support in more than 30 languages. Headquartered in San Francisco, Zendesk operates worldwide with 15 offices in North America, Europe, Asia, Australia, and South America. Learn more at www.zendesk.com.
  
  
  Interested in knowing what we do in the community? Check out the Zendesk Neighbor Foundation to learn more about how we engage with, and provide support to, our local communities.  
  
  
  Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster diversity & inclusion in the workplace. Individuals seeking employment at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law.
  
  
  By submitting your application, you agree that Zendesk may collect your personal data for recruiting, global organization planning, and related purposes.  Zendesk's Candidate Privacy Notice explains what personal information Zendesk may process, where Zendesk may process your personal information, its purposes for processing your personal information, and the rights you can exercise over Zendesk’s use of your personal information.  
  Apply for this positionShare this position
  Software Engineer, Omnichannel Integration
  Zendesk is looking for a Software Engineer to work on challenging problems of integrating our Support and Chat products, a part of a global initiative to deliver the company’s most important product goal.
  
  
  Support and Chat, based out of our San Francisco and Singapore offices respectively, are the two largest businesses in Zendesk. We aim to deliver a next generation integrated product that allows our customers to seamlessly use either channel, as well as Voice and Messaging, in order to provide scalable customer support. A critical component of this strategy is an effort to integrate the respective backends of these two products even more than they do right now, to deliver on a unified UX. We are creating a team in Singapore, augmented and supported by existing teams already engaged with integration. They own the integration between the Support and Chat backends, and to overhaul it to support our Omnichannel vision.
  
  
  You will work with Support teams in San Francisco, and Chat teams in Singapore, to become experts in how these systems integrate with each other, and to create a scalable integration between our backends. This involves making small improvements to existing integration code, as well as new and long-ranging projects to take how we integrate our respective systems to the next level.
  
  
  The two products' backends are poised at the threshold of immense architectural change, and you will get to be in the driver’s seat for that. This will be engineering at scale, in terms of traffic, data size and growth, revenue impact, visibility, and strategic significance to the entire business’s future.
  
  
  Software Engineers are expected to be hands-on technologists who could contribute to application development directly. Contribute to the design and implementation of projects, and be involved in technical discussions beyond their teams. You should love finding simple solutions to complex problems, and focus not only the technical and algorithmic aspects of large systems, but the way they enable other developers to do their jobs. You should have previous experience with web infrastructure, distributed systems, or component oriented software engineering.
  
  
  What you get to do every day:
  • Design, code and deliver scalable and reliable backend systems that support omnichannel integration strategy.
  • Lead technical discussion and provide technical guidance to the team.
  • Ensure scalability, performance, maintainability and security of the technical platform in collaboration with ops teams.
  • Identify, track and monitor metrics to ensure stability and reliability of our systems.
  • Identify areas of our product and infrastructure that need improvement and drive fixes to completion.
  • Participate in all phases of the software lifecycle.
  • Mentor and guide junior team members by reviewing their code submissions, code pairing, and being a sounding board.
  • Become a key contributor to better working practices across Zendesk.
  What you bring to the role:
  • Previous experience in software engineering role making active technical contribution, preferably in a SAAS environment.
  • Advanced level knowledge with a server-side technology, one of Ruby/Rails, Python/Django, J Java, or ES6/NodeJS
  • Working knowledge with one or more of the following data stores and systems: MySQL, Kafka, ElasticSearch, Riak, RedisSolid
  • Understanding of architecture of highly concurrent and low latency systems and common tradeoffs with regard to performance, scalability and reliability
  • Passion for understanding complex systems, debugging problems, and pushing solutions to production.
  • Experience with JavaScript and frontend development is a plus.
  • A Degree in Computer Science, Engineering, or equivalent.
  Zendesk Singapore is home to our globally successful Chat product, which enables customer service agents to engage their customers instantly via web, mobile and messaging. Zendesk Chat contributes significantly to our rapid growth both across Asia Pacific and globally. You have an amazing opportunity to be part of something that is truly exceptional. An awesome product that is developed end-to-end in Singapore, with product management, design, engineering, infrastructure, and go-to-market teams working together here at our APAC headquarters.
  
  
  There are many things that make Zendesk very unique. Here are just a few:
  
  
  The Zendesk engineering team is an organization of diverse talent and incredible opportunity. From machine learning and big data to myriad other cutting-edge technical topics, we have some of the world’s best minds on the team. From the Tech Book Club to catered Tech Talks to an active wiki to formal Tech Reviews, we’re all contributing to building the best solutions and teams we can.
  
  
  In addition, we have teams specifically creating tools to make life easier for our engineers. There are teams that help keep everything running. There are other teams finding and fixing bugs as they are reported by customers so small things don’t turn into big problems. You’ll have a large, very talented group of people that have your back. They will be supporting you on what you want to get done.
  
  
  There is also the opportunity factor. We’re big but not too big. There is a lot of opportunity to contribute and do your best work.
  
  
  We’re a truly global organization with offices in 14 cities across the world. As a fluid organization where you can move from one team to another, in Singapore or across the globe, we help facilitate transitions when the time is right.
  
  
  Zendesk invests in keeping the team happy. Fair compensation, a generous stock plan, a top of the line employee stock purchase program (ESPP). These are all examples of how Zendesk is committed to keep the people that work here happy… and it shows. We are also keen on ongoing learning, so you will develop your skills through pair programming, lunch and learns, hackathons, lab days to experiment with new ideas and you have a yearly training allowance too.
  
  
  Zendesk cares about local communities. We want to be good citizens of the communities we are part of. We volunteer in community, provide grants, provide technological support, offer training and much more to support the people around us.
  
  
  The best customer experiences are built with Zendesk. Zendesk’s powerful and flexible customer service and engagement platform scales to meet the needs of any business, from startups and small businesses to growth companies and enterprises. Zendesk serves businesses across a multitude of industries, with more than 125,000 paid customer accounts offering service and support in more than 30 languages. Headquartered in San Francisco, Zendesk operates worldwide with 15 offices in North America, Europe, Asia, Australia, and South America. Learn more at www.zendesk.com.
  
  
  Interested in knowing what we do in the community? Check out the Zendesk Neighbor Foundation to learn more about how we engage with, and provide support to, our local communities.  
  
  
  Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster diversity & inclusion in the workplace. Individuals seeking employment at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law.
  
  
  By submitting your application, you agree that Zendesk may collect your personal data for recruiting, global organization planning, and related purposes.  Zendesk's Candidate Privacy Notice explains what personal information Zendesk may process, where Zendesk may process your personal information, its purposes for processing your personal information, and the rights you can exercise over Zendesk’s use of your personal information.  
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  Staff Software Engineer, Enterprise Team
  Zendesk is looking for a Staff  Software Engineer to join the Enterprise Chat team. As part of the Chat product office at Singapore, the Enterprise Chat team focuses on delivering the best experience for our largest customers and experimenting opportunities for accelerated growth. Zendesk’s enterprise customer base grows fast and you will be as proud as we are to serve the best companies in the world.
  
  
  The Enterprise Chat team achieves a high degree of autonomy and velocity by combining designers, test engineers, product managers and software engineers collaborating together.
  
  
  Staff Engineers at Zendesk are expected to be hands-on technologists who could contribute to application development directly, lead the design and implementation of projects, and be involved in technical discussions beyond their teams. You should love finding simple solutions to complex problems, and care about not only the technical and algorithmic aspects of large systems, but the way they enable other teams to do their jobs. You should have previous experience with web infrastructure, distributed systems, or component-oriented software engineering.
  
  
  What you get to do every day:
  • Collaborate closely with the Product Manager, the Team Lead and the Designer to provide technical insights and early estimate on upcoming projects.
  • Lead technical discussion and provide technical guidance to the team.
  • Design, code and deliver production-grade software. Ensure scalability, performance, maintainability and security of the technical platform in collaboration with ops teams.
  • Identify areas of our product and infrastructure that need improvement and drive fixes to completion.
  • Mentor and guide junior team members by reviewing their code submissions, code pairing, and being a sounding board.
  • Constantly communicate with the team members in a transparent, respectful, constructive and professional way. Establish trustful relationships across the global organization.
  • Become a key contributor to better working practices across Zendesk.
  How you will make a difference:
  • You have 8+ years of software engineering experience, preferably in a SAAS environment, and 2+ years in a role where you hold technical leadership responsibility.
  • You have advanced level knowledge with Python and Javascript: working experience with one or more of the following Python frameworks: Django, Flask, Celery, and Twisted and experience with ReactJS.
  • Working knowledge with one or more of the following data stores and systems: MySQL, ElasticSearch, Riak, Redis, Kafka.
  • You put the customer first and respect your commitment to deliver.
  • You have a solid architectural understanding of highly concurrent and low latency systems and common tradeoffs with regard to performance, scalability and reliability.
  • You have a passion for understanding complex systems, debugging problems, and pushing solutions to production.
  Culture and Perks:
  
  
  Zendesk Singapore office is the home to our highly successful chat product.  We approach work with calm, focus, a sense of humour whilst keeping sane working hours. At Zendesk we also have a culture where ideas come from the bottom up - we have yearly company hackathon!Perks include stocks, flexible working hours, $1500 training allowance, medical cover, mobile phone allowance and 4 months maternity/paternity leave.
  
  
  The best customer experiences are built with Zendesk. Zendesk’s powerful and flexible customer service and engagement platform scales to meet the needs of any business, from startups and small businesses to growth companies and enterprises. Zendesk serves businesses across a multitude of industries, with more than 125,000 paid customer accounts offering service and support in more than 30 languages. Headquartered in San Francisco, Zendesk operates worldwide with 15 offices in North America, Europe, Asia, Australia, and South America. Learn more at www.zendesk.com.
  
  
  Interested in knowing what we do in the community? Check out the Zendesk Neighbor Foundation to learn more about how we engage with, and provide support to, our local communities.  
  
  
  Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster diversity & inclusion in the workplace. Individuals seeking employment at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law.
  
  
  By submitting your application, you agree that Zendesk may collect your personal data for recruiting, global organization planning, and related purposes.  Zendesk's Candidate Privacy Notice explains what personal information Zendesk may process, where Zendesk may process your personal information, its purposes for processing your personal information, and the rights you can exercise over Zendesk’s use of your personal information.  
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  Marketing
  Sales Enablement Coordinator (Contract)
  The Sales Enablement Coordinator ensures we have an optimised on-boarding and communication program for our global sales, services, & success teams. The goal is to consistently provide & deliver enablement material that is relevant, easy to consume, and easy to find.
  
  
  You should be very familiar with all roles that exist in our sales, services, & success organisations who support prospects & customers that span SMB, mid-market and enterprise businesses. You would know what information those folks will need to do their jobs successfully.
  
  
  You should be comfortable with a dynamic, fast paced environment and be excellent at cross-functional collaboration, process & system creation.
  
  
  This a 6-month fixed term contract based in our Regional APAC Headquarters in Singapore.
  
  
  We welcome working mothers (looking for a part-time role) or fresh graduates/interns.
  
  
  In this role, you'll get to:
  • Design and optimize, onboarding, trainings, and workshops to help meet the training needs of the APAC sales team
  • Innovate on traditional training methods, leveraging product-based tests, quizzes, incentive-based learning, e-learning, etc. to drive retention and application of knowledge
  • Work with sales enablement managers to identify skill gaps and develop training and coaching opportunities to address them
  We are looking for people who:
  • Have the ability to work to deadlines, highly adaptable and well organized
  • Have quota carrying experience and a proven track record of success
  • Can lead independently and adapt to rapid organizational and platform changes
  • Have excellent written and oral communications skills
  • Possess a passion for culture, the employee experience, and diversity and inclusion initiatives
  • Are detail-oriented, possess strong organizational skills, and are reliable and responsive
  • Excel at coaching, with a strong aptitude to observe, evaluate and use various techniques to improve results
  Qualifications:
  • Prior sales, sales enablement and/or sales training experience in a technology company. 
  • Proven skills explaining, implementing, and driving adoption of sales methodologies in global settings. 
  • Results oriented individual, self-starter and able to work independently. 
  • Strong relationship building, teamwork/collaboration with managers and subject matter experts. 
  The best customer experiences are built with Zendesk. Zendesk’s powerful and flexible customer service and engagement platform scales to meet the needs of any business, from startups and small businesses to growth companies and enterprises. Zendesk serves businesses across a multitude of industries, with more than 125,000 paid customer accounts offering service and support in more than 30 languages. Headquartered in San Francisco, Zendesk operates worldwide with 15 offices in North America, Europe, Asia, Australia, and South America. Learn more at www.zendesk.com.
  
  
  Interested in knowing what we do in the community? Check out the Zendesk Neighbor Foundation to learn more about how we engage with, and provide support to, our local communities.  
  
  
  Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster diversity & inclusion in the workplace. Individuals seeking employment at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law.
  
  
  By submitting your application, you agree that Zendesk may collect your personal data for recruiting, global organization planning, and related purposes.  Zendesk's Candidate Privacy Notice explains what personal information Zendesk may process, where Zendesk may process your personal information, its purposes for processing your personal information, and the rights you can exercise over Zendesk’s use of your personal information.  
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  Social Media Specialist, APAC
  Zendesk is seeking a Social Media Specialist to support our day-to-day global social media marketing efforts across APAC. Reporting to our Director - International Communications APAC while working closely with our North America-based social media team, this role will help us provide always-on social media engagement to our growing global and local following.
   
  Social media management at Zendesk requires great attention to detail, creativity, flexibility, diplomacy, superb writing skills, master multitasking skills, and a keen sense of humour. Our new team member will have professional experience creating and promoting content for all major social channels. As our key APAC-based social media team player, knowledge of regional and local social media influencers related to our brand’s operations is an asset. A solid understanding of social media metrics and analytics is especially important.
   
  Our ideal candidate is someone who is highly personable and can quickly develop strong relationships and build rapport with different business functions, such as Engineering, Sales, Marketing, and HR, and can creatively identify the stories that will give our social presence an edge.
   
  The position is based in our Asia Pacific headquarters in Singapore, and will focus our key markets including Singapore, Australia, India and Japan.
  
  
  What you’ll do every day:
  • Work with the Director - International Communications APAC and our Global Manager of Social Media, while also being an active contributor and collaborator with our wider global Communications function including content and PR
  • Support the development and execution of global, regional and local social media campaigns that help increase engagement and increase followers across all social media channels
  • Write social posts and develop content calendars for a variety of platforms and profiles, including providing guidance to our regional leadership team to build their professional online profiles
  • Work closely with fellow social media team members, marketers, and other teams throughout the company to promote our content and brand
  • Engage as one of Zendesk’s ambassadors on social channels, acting as a helpful resource, being a voice of encouragement, and ensuring a positive interaction, as well as using your own social handles to monitor and participate in online conversations on social channels and community sites
  • Actively engage with customers, influencers, and the broader community and include Zendesk content or messaging when doing so in a way that adds value to the discussion and its participants
  • Track, measure, and analyse how social content and campaigns are performing; and regularly update colleagues and management 
  • Support the product and PR teams for issues and response management
  • Be a key part of the global team that assists customers and prospects with questions about Zendesk in channels not officially monitored by Zendesk Advocates and help them get to the right content or support channel
  What you’ll bring to the role:
  • Approximately 3-5 years of professional experience, ideally in an agency environment or in a social media-related role with a well-known brand, as well as an active social presence 
  • Flawless attention to detail with strong writing (English fluency is mandatory, Japanese is a big plus) and creative skills
  • A passion for social media (especially Twitter, Facebook, LinkedIn, and Instagram) and an understanding of what works on each channel and in each market, and how to best represent Zendesk with a local feel while staying true to our brand
  • A track record of successfully executing social media initiatives across APAC that drive engagement (and examples to prove it)
  • Demonstrated experience in engaging with community and influencer groups 
  • Knowledge of social media monitoring and analytics tools is a plus
  • Great people skills and a thick skin: experience working with various cross-functional groups (internal and external), and a willingness to absorb and act on input from all levels to constantly improve and get better results
  • Design and/or photography skills are a big plus
  • Willingness to travel internationally
  The best customer experiences are built with Zendesk. Zendesk’s powerful and flexible customer service and engagement platform scales to meet the needs of any business, from startups and small businesses to growth companies and enterprises. Zendesk serves businesses across a multitude of industries, with more than 125,000 paid customer accounts offering service and support in more than 30 languages. Headquartered in San Francisco, Zendesk operates worldwide with 15 offices in North America, Europe, Asia, Australia, and South America. Learn more at www.zendesk.com.
  
  
  Interested in knowing what we do in the community? Check out the Zendesk Neighbor Foundation to learn more about how we engage with, and provide support to, our local communities.  
  
  
  Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster diversity & inclusion in the workplace. Individuals seeking employment at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law.
  
  
  By submitting your application, you agree that Zendesk may collect your personal data for recruiting, global organization planning, and related purposes.  Zendesk's Candidate Privacy Notice explains what personal information Zendesk may process, where Zendesk may process your personal information, its purposes for processing your personal information, and the rights you can exercise over Zendesk’s use of your personal information.  
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  People Operations & Workplace Experience
  APAC Recruiter - Sales
  Zendesk is looking for a Sales / GTM Recruiter to join an awesome team in our Singapore regional HQ. We are building a truly premier TA function with cutting edge tools and technology. Your role will directly impact the success of the organisation delivering to our bold hiring plans and continued growth in APAC.
  
  
  We are searching for a talented person who thrives in the execution of strategy behind attracting the top talent. 
  
  
  Responsibilities:
  • Lead a full-cycle recruiting process with a focus across Sales, Marketing, Professional Services, Ore Sales  and broader GTM functions.
  • Partner closely with APAC Leadership team to understand, anticipate and influence their hiring needs and goals.
  • Collaborate with Sourcing to Innovate on new sourcing techniques and utilise our brand to build quality short and long term candidate pipelines and engaged talent communities
  • Develop and innovate on leading-edge methods to attract diverse talent.
  • Define and roll out unique recruiting initiatives and recruiting events to attract top talent. 
  • Partner with Management to continuously evolve and execute hiring strategy. 
  • Develop pipeline of candidates in niche areas as resolved by market needs and business strategies. We are opening up new territories for Zendesk and talent acquisition is crucial to the success of an early office launch.
  Requirements:
  • 5+ years of full-cycle recruiting (experience in house is helpful)
  • Strong executive presence and laser focus on the candidate experience 
  • Outstanding networking and interpersonal skills
  • The ability to independently run multiple challenging priorities and to constantly reprioritise - our team is in high demand!
  • A high sense of urgency and ability to work in a fast-paced, ever-changing environment
  The best customer experiences are built with Zendesk. Zendesk’s powerful and flexible customer service and engagement platform scales to meet the needs of any business, from startups and small businesses to growth companies and enterprises. Zendesk serves businesses across a multitude of industries, with more than 125,000 paid customer accounts offering service and support in more than 30 languages. Headquartered in San Francisco, Zendesk operates worldwide with 15 offices in North America, Europe, Asia, Australia, and South America. Learn more at www.zendesk.com.
  
  
  Interested in knowing what we do in the community? Check out the Zendesk Neighbor Foundation to learn more about how we engage with, and provide support to, our local communities.  
  
  
  Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster diversity & inclusion in the workplace. Individuals seeking employment at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law.
  
  
  By submitting your application, you agree that Zendesk may collect your personal data for recruiting, global organization planning, and related purposes.  Zendesk's Candidate Privacy Notice explains what personal information Zendesk may process, where Zendesk may process your personal information, its purposes for processing your personal information, and the rights you can exercise over Zendesk’s use of your personal information.  
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  Professional services
  Trainer, Customer Education
  We’re now seeking an experienced Trainer to join our Singapore office to lead all customer training initiatives.
  
  
  You’ll be part of a high-performing global team responsible for building capability and knowledge of all things Zendesk across our growing customer base in APAC. As such, you’ll play a pivotal role in defining and crafting appropriate content, while also delivering a high-quality training experience that encourages adoption and optimisation of our products.
  
  
  Whether it’s standard online training, customised events, or classroom-style live sessions, our team is always seeking to innovate and improve the customer experience. Your experience and insight will be incredibly valuable in further enhancing the quality and effectiveness of our training suite.
  
  
  What you get to do every day:
  • Deliver high quality live and recorded training sessions to new and existing Zendesk customers.
  • Travel nationally and, occasionally internationally, to deliver training.
  • Partner with our Instructional Designers to provide content feedback to improve training materials and programs.
  • Perform light (UI based changes) content maintenance on courses as needed.
  • Gain a solid understanding of the full suite of Zendesk products and be capable of answering a range of live Q&A questions.
  • Confidently deliver the full suite of VILT courses as well as basic custom training with support, when needed, from senior colleagues.
  • Work closely with customers to understand and customise training agendas and content to meet their needs during engagements.
  • Deliver training sessions at large scale live training events.
  What you bring to the role:
  • Broad, recent experience providing technical training in a similar environment.
  • Demonstrated strengths in written and verbal communication, including presentation skills.
  • Tech savvy, analytical and good problem solver.
  • Organised, methodical and detail-orientated approach to your work.
  • Ability to prioritise and effectively manage multiple projects and tasks concurrently.
  • Independent working and as part of a globally dispersed team.
  • Ability to communicate complex business software processes effectively.
  • The flexibility to travel for work. We anticipate around 25% of your time will require working from different sites.
  
  
  
  
  The best customer experiences are built with Zendesk. Zendesk’s powerful and flexible customer service and engagement platform scales to meet the needs of any business, from startups and small businesses to growth companies and enterprises. Zendesk serves businesses across a multitude of industries, with more than 125,000 paid customer accounts offering service and support in more than 30 languages. Headquartered in San Francisco, Zendesk operates worldwide with 15 offices in North America, Europe, Asia, Australia, and South America. Learn more at www.zendesk.com.
  
  
  Interested in knowing what we do in the community? Check out the Zendesk Neighbor Foundation to learn more about how we engage with, and provide support to, our local communities.  
  
  
  Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster diversity & inclusion in the workplace. Individuals seeking employment at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law.
  
  
  By submitting your application, you agree that Zendesk may collect your personal data for recruiting, global organization planning, and related purposes.  Zendesk's Candidate Privacy Notice explains what personal information Zendesk may process, where Zendesk may process your personal information, its purposes for processing your personal information, and the rights you can exercise over Zendesk’s use of your personal information.  
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  Sales & Sales Leadership
  Business Development Representative, GCR
  We are seeking an energetic, motivated, and articulate team player to join our fast-growing GCR team as an Business Development Representative. Our ideal candidate will be responsible for following up, cold calling, prospecting, and qualifying leads. Qualified candidates should be self-starters with proven track records of success in their professional and personal or collegiate lives.
  
  
  This is a full-time permanent opportunity at our APAC Headquarters in Singapore.
  
  
  
  
  What you'll get to do:
  • Create a fantastic first impression to prospects and customers while building a pipeline for the Zendesk Field Sales Executives
  • Work closely with Account Executives to develop targeted lists, call strategies, and messaging to drive new business and deliver on the strategy for your region
  • Understand customer requirements and identify potential applications for Zendesk solutions
  • Respond to inbound requests via zendesk support, the telephone and email
  • Organize and categorize sales lead information into Salesforce
  • Focus on building a great team environment for a fun and energetic atmosphere
  • Achieve or exceed monthly quotas of qualified opportunities
  What we are looking for:
  • KPI driven (high-volume) phone sales/consulting experience
  • Excellent written skills and naturally articulate
  • Persuasive and naturally curious
  • Proven success in meeting monthly targets
  • Real passion for developing a career in technology sales
  • Experienced in common sales methodology E.G. Sandler, Franklin Covey
  • Experience with social prospecting tools such as LinkedIn Sales Navigator
  • Excellent written and verbal interpersonal skills with both internal and external clients
  • Strong time management skills
  • High energy team player
  • Experience using salesforce.com
  • Native / business level proficiency in Mandarin is required.
  • Native / business level proficiency in Cantonese is advantageous.
  The best customer experiences are built with Zendesk. Zendesk’s powerful and flexible customer service and engagement platform scales to meet the needs of any business, from startups and small businesses to growth companies and enterprises. Zendesk serves businesses across a multitude of industries, with more than 125,000 paid customer accounts offering service and support in more than 30 languages. Headquartered in San Francisco, Zendesk operates worldwide with 15 offices in North America, Europe, Asia, Australia, and South America. Learn more at www.zendesk.com.
  
  
  Interested in knowing what we do in the community? Check out the Zendesk Neighbor Foundation to learn more about how we engage with, and provide support to, our local communities.  
  
  
  Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster diversity & inclusion in the workplace. Individuals seeking employment at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law.
  
  
  By submitting your application, you agree that Zendesk may collect your personal data for recruiting, global organization planning, and related purposes.  Zendesk's Candidate Privacy Notice explains what personal information Zendesk may process, where Zendesk may process your personal information, its purposes for processing your personal information, and the rights you can exercise over Zendesk’s use of your personal information.  
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  Enterprise Account Executive (Indonesia)
  We are seeking a high-performing Account Executive who is responsible for creating, managing and closing opportunities within the Indonesian market. This person must demonstrate all the behaviours associated with a high-performance sales culture, specifically prospecting for new business, up-sell and cross-sell within our extensive install base and delivering results against a quota.
  
  
  This position is based in our APAC Headquarters in Singapore.
  
  
  Responsibilities:
  • Exceed activity, pipeline, and revenue goals on a quarterly basis.
  • Continually build a pipeline of new business, up-sell, and cross-sell opportunities.
  • Become an expert on Zendesk's products and conduct discovery calls, presentations, and demos with prospects and customers.
  • Develop and manage relationships with prospects and accounts in your territory.
  • Demonstrate and sell value to key stakeholders within the accounts during fast moving as well as complex sales cycles.
  • Work in a team-selling environment with an experienced Strategic Account Executive and apply appropriate resources to opportunities.
  • Track all opportunity and customer details including use case, purchase time frames, next steps, and forecasting in Salesforce.
  Requirements
  • Software selling experience into the Indonesian market; SaaS experience preferred
  • Experience selling to director/VP level leaders
  • Outbound prospecting experience a plus
  • Consistent track record of success vs quota
  • Technically savvy; thorough understanding of a related technology
  • Proficiency using Salesforce.com
  • Skilled in virtual presentations, online web demos, remote sales processes
  • Exceptional verbal and written communication skills
  • Bachelors degree
  • 50%-70% travel required
  The best customer experiences are built with Zendesk. Zendesk’s powerful and flexible customer service and engagement platform scales to meet the needs of any business, from startups and small businesses to growth companies and enterprises. Zendesk serves businesses across a multitude of industries, with more than 125,000 paid customer accounts offering service and support in more than 30 languages. Headquartered in San Francisco, Zendesk operates worldwide with 15 offices in North America, Europe, Asia, Australia, and South America. Learn more at www.zendesk.com.
  
  
  Interested in knowing what we do in the community? Check out the Zendesk Neighbor Foundation to learn more about how we engage with, and provide support to, our local communities.  
  
  
  Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster diversity & inclusion in the workplace. Individuals seeking employment at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law.
  
  
  By submitting your application, you agree that Zendesk may collect your personal data for recruiting, global organization planning, and related purposes.  Zendesk's Candidate Privacy Notice explains what personal information Zendesk may process, where Zendesk may process your personal information, its purposes for processing your personal information, and the rights you can exercise over Zendesk’s use of your personal information.  
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  Enterprise Account Executive, Singapore
  We are seeking a high-performing Enterprise Account Executive who is responsible for creating, managing and closing opportunities within our Singapore market. The successful candidate must demonstrate all the behaviours associated with a fast-paced, high-performing sales culture, specifically prospecting for new business, up-sell and cross-sell within our extensive install base and delivering results against a quota.
  
  
  What you'll be doing:
  • Exceed activity, pipeline, and revenue goals on a quarterly basis.
  • Continually build a pipeline of new business, up-sell, and cross-sell opportunities.
  • Become an expert on Zendesk's products and conduct discovery calls, presentations, and demos with prospects and customers.
  • Develop and manage relationships with prospects and accounts in your territory.
  • Demonstrate and sell value to key stakeholders within the accounts during fast moving as well as complex sales cycles.
  • Work in a team-selling environment with an experienced Strategic Account Executive and apply appropriate resources to opportunities.
  • Track all opportunity and customer details including use case, purchase time frames, next steps, and forecasting in Salesforce.
  What we are looking for:
  • Software selling experience; SaaS experience preferred
  • Experience selling to C-suite / VP-level leaders
  • Outbound prospecting experience a plus
  • Consistent track record of success vs quota
  • Technically savvy; thorough understanding of a related technology
  • Proficiency using salesforce.com
  • Skilled in virtual presentations, online web demos, remote sales processes
  • Exceptional verbal and written communication skills
  • Bachelors degree
  The best customer experiences are built with Zendesk. Zendesk’s powerful and flexible customer service and engagement platform scales to meet the needs of any business, from startups and small businesses to growth companies and enterprises. Zendesk serves businesses across a multitude of industries, with more than 125,000 paid customer accounts offering service and support in more than 30 languages. Headquartered in San Francisco, Zendesk operates worldwide with 15 offices in North America, Europe, Asia, Australia, and South America. Learn more at www.zendesk.com.
  
  
  Interested in knowing what we do in the community? Check out the Zendesk Neighbor Foundation to learn more about how we engage with, and provide support to, our local communities.  
  
  
  Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster diversity & inclusion in the workplace. Individuals seeking employment at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law.
  
  
  By submitting your application, you agree that Zendesk may collect your personal data for recruiting, global organization planning, and related purposes.  Zendesk's Candidate Privacy Notice explains what personal information Zendesk may process, where Zendesk may process your personal information, its purposes for processing your personal information, and the rights you can exercise over Zendesk’s use of your personal information.  
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  Strategic Enterprise Account Executive, Singapore
  We are an upbeat and disruptive business that takes great pride in what we do, and the impact we have on businesses. We also care tremendously about the way our employees feel about us. It's why they love to work here - check out Glassdoor and see for yourself.
  
  
  Be part of something special. Our territories are unsaturated, we’re growing at over 50% YoY and we are a recognised leader in the customer engagement space.
  
  
  Our rare set up means that you won’t just be a passenger on our amazing journey… you’ll be up front in the driving seat. You prioritise your time, you choose how to focus your time and you are in control of your sales destiny. In return, we'll reward you with fantastic earning potential and the chance to make a huge impact.
  
  
  We’re seeking a high performing Strategic Account Executive who will have the exciting opportunity to build mind share and adoption within Zendesk's top customers. You will drive sales execution with these accounts by establishing executive level relationships, nurturing existing relationships and creating additional adoption. This requires collaborating with and coordinating the Zendesk Executive Team and subject matter experts.
  
  
  You will be responsible for top line revenue growth and overall customer adoption. The ideal candidate will possess both a business background that enables them to engage at the CXO level as well as a sales background that enables them to easily interact with enterprise customers and operational experience on how to get deals done. He/she should also have a demonstrated ability to think strategically about business, product and technical challenges with the ability to build and convey compelling value propositions.
  
  
  Responsibilities:
  • Develop and manage relationships within accounts in your territory.
  • Exceed monthly / quarterly sales targets by driving new opportunities and selling Zendesk products into existing accounts.
  • Generate short-term results whilst maintaining a long-term perspective to maximise overall revenue generation.
  • Work with multiple Account Executives assigned to your territory to prioritise opportunities and apply appropriate resources.
  • Demonstrate / sell value to key stakeholders within your accounts during complex sales cycles.
  • Exceed activity, pipeline, and revenue goals on a quarterly basis.
  • Track all opportunity and customer details including use case, purchase time frames, next steps, and forecasting in Salesforce.
  • Partner with customer success to ensure high satisfaction within your accounts.
  Requirements
  • 10+ years of software sales experience.
  • Experience managing and closing complex sales-cycles using solution selling techniques.
  • Consistent track record of success with quota.
  • Experienced individual contributor selling applications packages to large, complex strategic accounts.  
  • Define strategy for acquisition, development, and expansion of targeted logos in the territory.  
  • A background in or deep familiarity with the customer service space, demonstrating strong industry knowledge and ability to elevate conversations to business needs and be viewed as a trusted advisor.
  • Experience selling to VP or C level executives.
  • Willingness to travel to customer sites as directed by sales management.
  • Skilled in virtual presentations, online web demos and remote sales processes.
  • Proficiency using SalesForce.com.
  • Strong interpersonal skills, ability to convey and relate ideas to others.
  • Vibrant and energetic attitude, willingness to perform and get things done.
  The best customer experiences are built with Zendesk. Zendesk’s powerful and flexible customer service and engagement platform scales to meet the needs of any business, from startups and small businesses to growth companies and enterprises. Zendesk serves businesses across a multitude of industries, with more than 125,000 paid customer accounts offering service and support in more than 30 languages. Headquartered in San Francisco, Zendesk operates worldwide with 15 offices in North America, Europe, Asia, Australia, and South America. Learn more at www.zendesk.com.
  
  
  Interested in knowing what we do in the community? Check out the Zendesk Neighbor Foundation to learn more about how we engage with, and provide support to, our local communities.  
  
  
  Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster diversity & inclusion in the workplace. Individuals seeking employment at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law.
  
  
  By submitting your application, you agree that Zendesk may collect your personal data for recruiting, global organization planning, and related purposes.  Zendesk's Candidate Privacy Notice explains what personal information Zendesk may process, where Zendesk may process your personal information, its purposes for processing your personal information, and the rights you can exercise over Zendesk’s use of your personal information.  
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  Security
  Senior Product Security Engineer
  If you are passionate about Application Security, understand how to build applications securely or enjoy designing creative approaches to scale security through automation, then we want you to join our global Product Security team. Our customer service and engagement products are powerful and flexible, and scale to meet the needs of over 130,000 business. They rely on us to protect their data and that of their customers.
  
  
  On Zendesk Security Team we develop and build processes and tools that allow Zendesk Engineering to make the right, secure decisions for our customers and bake security into our products. We partner with our engineers to prioritise security during the entire software development life cycle and provide them the tools and programs to do so, including a mature bug bounty program, a vibrant Security Champions program, regular and in-depth security reviews, static/dynamic testing tooling and vulnerability lifecycle management.
  
  
  What you get to do every day:
  • Secure all customer facing applications, including web and mobile technologies
  • Automate and integrate security tooling into CI/CD pipelines at scale
  • Evaluate, implement and operationalise additional tooling as needed
  • Improve quality and signal to noise ratio of security tooling
  • Validate identified vulnerabilities and drive them through the vulnerability lifecycle
  • Partner with Zendesk Engineering to review software design from a security perspective while driving improved security controls across our product portfolio
  • Respond to incidents/breaches as needed and support investigations
  • Mentor and guide junior team members and run developer training sessions where required
  • Work in a team-oriented, fast-paced, global, and flexible environment
  What you bring to the role:
  • At least 7 years of application security experience either in an offensive or defensive role, plus experience mentoring junior staff
  • Programming experience is a must. The choice of language is up to you
  • Experience with agile development processes, working in a fast-paced environment with continuous integration and continuous deployment
  • Experience with Static Analysis (SAST) and Software Composition Analysis (SCA) / Dependency Management tools
  • Strong understanding of AWS products and services
  • Knowledge of modern web application technologies including their security threats and vulnerabilities
  • Excellent problem solving skills and self motivated to learn and upskill regularly
  Nice to have:
  • Security certifications such as OSCP, GWEB, GPEN, GWAPT, CISSP, GSEC, etc. is a plus
  • Involvement in local or regional security user groups or conferences
  Zendesk Singapore is home to our globally successful Chat product, which enables customer service agents to engage their customers instantly via web, mobile and messaging. Zendesk Chat contributes significantly to our rapid growth both across Asia Pacific and globally. You have an amazing opportunity to be part of something that is truly exceptional. An awesome product that is developed end-to-end in Singapore, with product management, design, engineering, infrastructure, and go-to-market teams working together here at our APAC headquarters.
  
  
  There are many things that make Zendesk very unique. Here are just a few:
  
  
  The Zendesk engineering team is an organization of diverse talent and incredible opportunity. From machine learning and big data to myriad other cutting-edge technical topics, we have some of the world’s best minds on the team. From the Tech Book Club to catered Tech Talks to an active wiki to formal Tech Reviews, we’re all contributing to building the best solutions and teams we can.
  
  
  In addition, we have teams specifically creating tools to make life easier for our engineers. There are teams that help keep everything running. There are other teams finding and fixing bugs as they are reported by customers so small things don’t turn into big problems. You’ll have a large, very talented group of people that have your back. They will be supporting you on what you want to get done.
  
  
  There is also the opportunity factor. We’re big but not too big. There is a lot of opportunity to contribute and do your best work.
  
  
  We’re a truly global organization with offices in 14 cities across the world. As a fluid organization where you can move from one team to another, in Singapore or across the globe, we help facilitate transitions when the time is right.
  
  
  Zendesk invests in keeping the team happy.  Fair compensation, a generous stock plan, a top of the line employee stock purchase program (ESPP), are all examples of how Zendesk is committed to keep the people that work here happy… and it shows. We are also keen on ongoing learning, so you will develop your skills through pair programming, lunch and learns, hackathons, lab days to experiment with new ideas and you have a yearly training allowance too.
  
  
  Zendesk cares about local communities. We want to be good citizens of the communities we are part of. We volunteer in community, provide grants, provide technological support, offer training and much more to support the people around us.
  
  
  The best customer experiences are built with Zendesk. Zendesk’s powerful and flexible customer service and engagement platform scales to meet the needs of any business, from startups and small businesses to growth companies and enterprises. Zendesk serves businesses across a multitude of industries, with more than 125,000 paid customer accounts offering service and support in more than 30 languages. Headquartered in San Francisco, Zendesk operates worldwide with 15 offices in North America, Europe, Asia, Australia, and South America. Learn more at www.zendesk.com.
  
  
  Interested in knowing what we do in the community? Check out the Zendesk Neighbor Foundation to learn more about how we engage with, and provide support to, our local communities.  
  
  
  Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster diversity & inclusion in the workplace. Individuals seeking employment at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law.
  
  
  By submitting your application, you agree that Zendesk may collect your personal data for recruiting, global organization planning, and related purposes.  Zendesk's Candidate Privacy Notice explains what personal information Zendesk may process, where Zendesk may process your personal information, its purposes for processing your personal information, and the rights you can exercise over Zendesk’s use of your personal information.  
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