Job Openings

• Creative
  Product Design Manager
  At Zendesk, the design culture starts with our three Danish co-founders and flows outward into every aspect of the organization. From the Scandinavian aesthetic of our workspace, to the way we capture, work, and build – design is an integral part of everyday life at Zendesk. As a product design team we believe in a reciprocal working style with a bias towards rapid prototyping, experimentation, and a strong curiosity for our customers and their needs.
  
  
  What we're looking for:
  As a Design Manager in Singapore, we need you to drive the user experience of our live chat and messaging focussed features and products. You can do this with the support of a team of Product Designers based in Singapore, whom you will be responsible for leading, supporting and mentoring. You will contribute to Zendesk’s vision for highly integrated and seamless omni-channel experiences between consumer and business.
  
  
  What you get to do every day:
  • Work with internationally distributed, cross-functional teams of Product Managers, Engineers and Designers
  • Lead a passionate and hardworking team of hands-on Product Designers
  • Act as a conduit between our Singaporean Design team and all primary partners (Design, Product, Engineering etc)
  • Work with our other regional leaders to develop and implement more consistent ways of working
  • Present design solutions to partners and company executives, defend design decisions and incorporate feedback into the design cycle
  What you bring to the role:
  • 5+ years of professional experience designing and shipping excellent products
  • 3+ years of management experience and a successful track record managing and building product design teams
  • Ability to lead by example, and mentor others to deliver work
  • A strong portfolio that showcases your work, provides detail of your role on projects, and shows examples of functional designs and/or projects that you have contributed to from start to finish
  *** Please provide a link to your portfolio or work samples with your application ***
  Zendesk Singapore is home to our globally successful Chat product, which enables customer service agents to engage their customers instantly via web, mobile and messaging. Zendesk Chat contributes significantly to our rapid growth both across Asia Pacific and globally. You have an amazing opportunity to be part of something that is truly exceptional. An awesome product that is developed end-to-end in Singapore, with product management, design, engineering, infrastructure, and go-to-market teams working together here at our APAC headquarters.
  
  
  There are many things that make Zendesk very unique. Here are just a few:
  
  
  The Zendesk engineering team is an organization of diverse talent and incredible opportunity. From machine learning and big data to myriad other cutting-edge technical topics, we have some of the world’s best minds on the team. From the Tech Book Club to catered Tech Talks to an active wiki to formal Tech Reviews, we’re all contributing to building the best solutions and teams we can.
  
  
  In addition, we have teams specifically creating tools to make life easier for our engineers. There are teams that help keep everything running. There are other teams finding and fixing bugs as they are reported by customers so small things don’t turn into big problems. You’ll have a large, very talented group of people that have your back. They will be supporting you on what you want to get done.
  
  
  There is also the opportunity factor. We’re big but not too big. There is a lot of opportunity to contribute and do your best work.
  
  
  We’re a truly global organization with offices in 14 cities across the world. As a fluid organization where you can move from one team to another, in Singapore or across the globe, we help facilitate transitions when the time is right.
  
  
  Zendesk invests in keeping the team happy.  Fair compensation, a generous stock plan, a top of the line employee stock purchase program (ESPP). These are all examples of how Zendesk is committed to keep the people that work here happy… and it shows. We are also keen on ongoing learning, so you will develop your skills through pair programming, lunch and learns, hackathons, lab days to experiment with new ideas and you have a yearly training allowance too.
  
  
  Zendesk cares about local communities. We want to be good citizens of the communities we are part of. We volunteer in community, provide grants, provide technological support, offer training and much more to support the people around us.
  
  
  The best customer experiences are built with Zendesk. Zendesk’s powerful and flexible customer service and engagement platform scales to meet the needs of any business, from startups and small businesses to growth companies and enterprises. Zendesk serves businesses across a multitude of industries, with more than 125,000 paid customer accounts offering service and support in more than 30 languages. Headquartered in San Francisco, Zendesk operates worldwide with 15 offices in North America, Europe, Asia, Australia, and South America. Learn more at www.zendesk.com.
  
  
  Interested in knowing what we do in the community? Check out the Zendesk Neighbor Foundation to learn more about how we engage with, and provide support to, our local communities.  
  
  
  Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster diversity & inclusion in the workplace. Individuals seeking employment at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law.
  
  
  By submitting your application, you agree that Zendesk may collect your personal data for recruiting, global organization planning, and related purposes.  Zendesk's Candidate Privacy Notice explains what personal information Zendesk may process, where Zendesk may process your personal information, its purposes for processing your personal information, and the rights you can exercise over Zendesk’s use of your personal information.  
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  Customer Success
  Manager, Customer Success
  Our Customer Success team advises and guides our wide array of enterprise customers as they engage with us and adopt the key elements of our products to achieve their goals. We ensure customers are optimised and scale effortlessly through impactful engagements, all focused on driving business and technical value. We work to understand a customer’s business, to build partnerships that ensure we continue to contribute as we, and they, evolve relationships over time.
  
  
  The Manager, Customer Success will lead a group of Customer Success staff who are responsible for making every customer in the portfolio successful which ultimately assures revenue retention. This role reports to the Senior Director, Customer Success, APAC.
  
  
  As a leader within our Success organisation, you will be genuine, compassionate, strategic-minded, charismatic, organised and dedicated. Passionate about helping our customers transform and optimise their customer experiences (CX), you will showcase the ability to instil that knowledge and interest into your team.
  
  
  The role will also directly manage a small portfolio of highly strategic 2-3 accounts for the top customers which will reduce over time with team growth.
  
  
  You have deep experience and interest in current and evolving customer experience and customer support trends. You also care deeply about attracting high quality talent to Zendesk and are passionate about developing the existing team and bench strength we have.
  
  
  About you
  • Passionate and knowledgeable about customer experience and support, with a global mindset and empathy for enterprise businesses and the challenges their customer support teams and administrators face
  • Comfortable working across the spectrum: from C-level executives and VPs to set strategy, through to front-line contributors who might be early in their CX career
  • You thrive on team development: helping members grow in depth and breadth of skill, cultivating their passion, and enabling them to take on increasingly important roles, both inside your team and across CX at Zendesk
  • Partner across the Zendesk organisation to ensure all parts of the organisation maintain alignment and continue to evolve as we grow.
  • Able to innovate in rapid cycles and test solutions to learn what works, then feed insights into a long-term foundation.
  • Quick learner with new programs and software; knowledge of the Zendesk product, or comparable solutions
  Responsibilities
  • Direct a team of Zendesk Customer Success team members who are each responsible for ensuring each customer in their portfolio is successful
  • Plan and direct all aspects of this role’s book of business. Including but not limited to account strategies, customer concerns, objectives, and initiatives in alignment with the Zendesk Customer Success organisation and methodologies
  • Hire, train, and coach your team, such that they consistently set a standard for the experience they give our customers, are fulfilled by their work, and have a deep understanding and plan for their careers
  • Be a resource to the team on customer service industry trends so that you can participate in configuration review development and presentations
  • Bring planning, focus and handle customer issues in order to achieve and exceed quarterly churn and contraction targets. Chair customer health calls
  • Partner with global Customer Experience leadership to align and expand on global strategy, in a way that evens regional needs with organisational simplicity and consistency
  • Work with Sales and Success Leaders to identify trends and uncover opportunities for improved or new success engagements or customer training offerings
  Requirements
  • Understanding of SaaS business models and their overall relationship to Customer Success
  • Enthusiastic about technology with demonstrated technical aptitude; experience at a technology company or relevant consultancy ideal
  • Experience in a leadership role, within a customer success environment. You’ll have hired and coached team members to develop them, and make them more effective, happier employees
  • You’ll know all about meeting, and exceeding churn and contraction goals
  • Willingness to travel up to 30%
  • Strong project management skills and an ability to multitask without getting frazzled
  • Love for collaboration and commitment to building a world-class, enterprise-class global customer experience together
  • Real passion for customer service, and how it can transform businesses
  • Able to prepare, present, and revise budgets
  The best customer experiences are built with Zendesk. Zendesk’s powerful and flexible customer service and engagement platform scales to meet the needs of any business, from startups and small businesses to growth companies and enterprises. Zendesk serves businesses across a multitude of industries, with more than 125,000 paid customer accounts offering service and support in more than 30 languages. Headquartered in San Francisco, Zendesk operates worldwide with 15 offices in North America, Europe, Asia, Australia, and South America. Learn more at www.zendesk.com.
  
  
  Interested in knowing what we do in the community? Check out the Zendesk Neighbor Foundation to learn more about how we engage with, and provide support to, our local communities.  
  
  
  Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster diversity & inclusion in the workplace. Individuals seeking employment at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law.
  
  
  By submitting your application, you agree that Zendesk may collect your personal data for recruiting, global organization planning, and related purposes.  Zendesk's Candidate Privacy Notice explains what personal information Zendesk may process, where Zendesk may process your personal information, its purposes for processing your personal information, and the rights you can exercise over Zendesk’s use of your personal information.  
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  Engineering & Product
  Director of Engineering, Chat
  Zendesk is looking for an experienced Director of Engineering to lead the Chat product engineering team based in Singapore. Zendesk Singapore is home to our globally successful Chat product, which enables customer service agents to engage their customers instantly via web, mobile and messaging. Zendesk Chat contributes significantly to our rapid growth both across Asia Pacific and globally. You have an amazing opportunity to be part of something that is truly unique: an awesome product that is developed end-to-end in Singapore, with product management, design, engineering, infrastructure, and go-to-market teams working together here at our APAC headquarters.
  
  
  Zendesk is growing rapidly, and in 2019 alone, we are looking to double the size of the product development team in Singapore. This role entails leading and scaling a group of cross-functional teams led by experienced team leads and managers. You'll also be an active influencer in technical discussions, product roadmap, and vision setting. Being able to contribute constructively to architectural conversations are key focuses to ensure your success in this role. An ability to inspire, engage, and develop a diverse team of talented individuals is a must.
  
  
  Responsibilities:
  • Work with senior leaders in Engineering, Design and Product Management to define how engineering aligns with our long-term technical strategy and product roadmap.  Work with Product, Sales, Marketing and Customer Success teams to evolve the product architecture in meeting the needs of a growing customer base.
  • Partner in refining the vision of the product and technical systems. This includes: thinking about explicit charters and structures for the teams and efficiently allocating resources to important technical & product initiatives
  • Manage and scale a team of talented software developers, test engineers, DevOps engineers, and team leads.
  • Crafting a growth model for the teams, as well as a model for how they can effectively partner with geographically distributed stakeholders.
  • Work with the existing management to continually improve software delivery, grow the team and ensure team engagement and morale.
  • Manage product delivery across multiple teams based in Singapore with global dependencies.
  Requirements:
  • You are currently in a software engineering leadership role with a history of delivering high-quality products built for scale and flexibility.
  • You have a track record of building high-performing, self-sufficient teams.
  • You are comfortable having both architecture discussions with engineers and feature/strategy discussions with Product Managers.
  • Experience with large-scale SaaS architecture is a must.
  • Exceptional communication skills.
  • A calm demeanor, collaborative attitude and an internal fire to deliver.
  There are a lot of things that make Zendesk very unique. Here are just a few:
  
  
  The Zendesk engineering team is an organization of diverse talent and incredible opportunity. From machine learning and big data to myriad other cutting-edge technical topics, we have some of the world’s best minds on the team. From the Tech Book Club to catered Tech Talks to an active wiki to formal Tech Reviews, we’re all contributing to building the best solutions and teams we can.
  
  
  In addition, we have teams that are specifically creating tools to make life easier for our engineers. There are teams that help keep everything running. There are teams that are finding and fixing bugs as they are reported by customers so small things don’t turn into big problems. You’ll have a large, very talented group of people that have your back and will be supporting you on what you want to get done.
  
  
  There is also the opportunity factor. We’re big but not too big. There is a lot of opportunity to contribute and do your best work.
  
  
  We’re a truly global organization with offices in 14 cities across the world. As a fluid organization where you can move from one team to another, in Singapore or across the globe, we help facilitate transitions when the time is right.
  
  
  Zendesk invests in keeping the team happy.  Fair compensation, a generous stock plan, a top of the line employee stock purchase program (ESPP), and much more, are all examples of how Zendesk is committed to keep the people that work here happy… and it shows. We are also keen on ongoing learning, so you will develop your skills through pair programming, lunch and learns, hackathons, lab days to experiment with new ideas and you have a yearly training allowance too.
  
  
  Zendesk cares about local communities. We want to be good citizens of the communities we are part of. We volunteer in the community, provide grants, provide technological support, offer training and much more to support the people around us.
  
  
  The best customer experiences are built with Zendesk. Zendesk’s powerful and flexible customer service and engagement platform scales to meet the needs of any business, from startups and small businesses to growth companies and enterprises. Zendesk serves businesses across a multitude of industries, with more than 125,000 paid customer accounts offering service and support in more than 30 languages. Headquartered in San Francisco, Zendesk operates worldwide with 15 offices in North America, Europe, Asia, Australia, and South America. Learn more at www.zendesk.com.
  
  
  Interested in knowing what we do in the community? Check out the Zendesk Neighbor Foundation to learn more about how we engage with, and provide support to, our local communities.  
  
  
  Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster diversity & inclusion in the workplace. Individuals seeking employment at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law.
  
  
  By submitting your application, you agree that Zendesk may collect your personal data for recruiting, global organization planning, and related purposes.  Zendesk's Candidate Privacy Notice explains what personal information Zendesk may process, where Zendesk may process your personal information, its purposes for processing your personal information, and the rights you can exercise over Zendesk’s use of your personal information.  
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  Portfolio Architect
  Zendesk builds software for better customer relationships. It empowers organisations to improve customer engagement and better understand their customers. Zendesk products are easy to use and implement; they give more than 136,000 organisations globally the flexibility to move quickly, focus on innovation, and scale with their growth. Based in San Francisco, Zendesk has operations in the United States, Europe, Asia, Australia, and South America. Learn more at www.zendesk.com.
  
  
  As a result of increased growth in our products and engineering organization, we are now seeking a Portfolio Architect to join our team in Singapore. With more than 700 engineers working across a diverse cross-section of the Zendesk technology platform and product offering, there’s plenty of interesting challenges to tackle!
  
  
  You’ll enjoy working on web applications at global scale, upskilling teams and helping our efforts to find product-market fit. You’ll work in close partnership with our Product and Engineering management to create measurable value for the customer, whether at the UX, performance or scalability level.
  
  
  You will also take a key role in representing the Zendesk engineering team on the global stage within our technical leadership community.  You’ll help guide technology choices across all aspects of Zendesk’s development roadmap and evolving architecture.
  
  
  We value continuous delivery and automation of tests, infrastructure and anything else that is possible to automate! We like, and use, agile processes and believe that pragmatism always triumphs over dogmatism.
  
  
  Along with a macro to micro understanding of how tools and technologies can be used to build quality systems, you embrace the value of collaboration. You can communicate, cajole and convince with empathy and patience. While you won’t have direct reports, there’ll be ongoing opportunities to mentor across the wider Engineering team working with technical leaders at all levels.
  
  
  What you get to do every day:
  • Work with our Operations, Security, and Product Management teams to design and deliver high-quality products that exceed expectations.
  • Provide key input on the technical roadmap, identifying components and possible issues that could impede the execution of plans. Work with Product Engineering teams to formulate creative solutions for tackling these issues before they become bottlenecks.
  • Stay up-to-date with innovations and changes in the industry and within Zendesk. Make pragmatic, evidence-based recommendations on their applicability to our business.
  • Provide expertise, influence, advice and mentorship to engineers at all levels. Support and develop technical leadership capabilities across our rapidly growing Engineering cohort.
  • Ensure teams you collaborate with are delivering quickly, measuring impact and iterating to drive positive outcomes for customers.
  • Actively contribute to the development of agreed standards and good practices.
  What you bring to the role:
  • You’ve been there and done it: working as a senior technical decision maker with a high data volume, globally available, web application.
  • Experience with Ruby, Golang, Scala, AWS, or GCP (Google Cloud Platform) plus experience of Agile methodologies.
  • You’ll embrace the value of a team-first approach. Day to day coding won’t be your bread and butter but you’ll be a champion of collaboration and effective teamwork.
  • You’ll be able to clearly explain your views to others but just as importantly, actively listen and facilitate good discussions. You’ll also ensure a summary of the discussion is documented and disseminated for the benefit of others.
  • A desire to whiteboard problems with your peers and ensure teams are pursuing pragmatic solutions to the right problems.
  • Explain your views well to others but just as importantly, actively listen and facilitate good discussions. You’ll also want to document and share a summary of the discussion for the benefit of others.
  • A knowledge of or desire to learn about such tools as Kafka, AWS, GCP and automation at scale, as well as event streaming and processing in general.
  
  
  About Zendesk Singapore
  
  
  
  
  Zendesk Singapore is home to our globally successful Chat product, which enables customer service agents to engage their customers instantly via web, mobile and messaging. Zendesk Chat contributes significantly to our rapid growth both across Asia Pacific and globally. You have an amazing opportunity to be part of something that is truly exceptional. An awesome product that is developed end-to-end in Singapore, with product management, design, engineering, infrastructure, and go-to-market teams working together here at our APAC headquarters.
  
  
  There are many things that make Zendesk very unique. Here are just a few:
  
  
  The Zendesk engineering team is an organization of diverse talent and incredible opportunity. From machine learning and big data to myriad other cutting-edge technical topics, we have some of the world’s best minds on the team. From the Tech Book Club to catered Tech Talks to an active wiki to formal Tech Reviews, we’re all contributing to building the best solutions and teams we can.
  
  
  In addition, we have teams specifically creating tools to make life easier for our engineers. There are teams that help keep everything running. There are other teams finding and fixing bugs as they are reported by customers so small things don’t turn into big problems. You’ll have a large, very talented group of people that have your back. They will be supporting you on what you want to get done.
  
  
  There is also the opportunity factor. We’re big but not too big. There is a lot of opportunity to contribute and do your best work.
  
  
  We’re a truly global organization with offices in 14 cities across the world. As a fluid organization where you can move from one team to another, in Singapore or across the globe, we help facilitate transitions when the time is right.
  
  
  Zendesk invests in keeping the team happy.  Fair compensation, a generous stock plan, a top of the line employee stock purchase program (ESPP), are all examples of how Zendesk is committed to keep the people that work here happy… and it shows. We are also keen on ongoing learning, so you will develop your skills through pair programming, lunch and learns, hackathons, lab days to experiment with new ideas and you have a yearly training allowance too.
  
  
  Zendesk cares about local communities. We want to be good citizens of the communities we are part of. We volunteer in community, provide grants, provide technological support, offer training and much more to support the people around us.
  
  
  The best customer experiences are built with Zendesk. Zendesk’s powerful and flexible customer service and engagement platform scales to meet the needs of any business, from startups and small businesses to growth companies and enterprises. Zendesk serves businesses across a multitude of industries, with more than 125,000 paid customer accounts offering service and support in more than 30 languages. Headquartered in San Francisco, Zendesk operates worldwide with 15 offices in North America, Europe, Asia, Australia, and South America. Learn more at www.zendesk.com.
  
  
  Interested in knowing what we do in the community? Check out the Zendesk Neighbor Foundation to learn more about how we engage with, and provide support to, our local communities.  
  
  
  Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster diversity & inclusion in the workplace. Individuals seeking employment at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law.
  
  
  By submitting your application, you agree that Zendesk may collect your personal data for recruiting, global organization planning, and related purposes.  Zendesk's Candidate Privacy Notice explains what personal information Zendesk may process, where Zendesk may process your personal information, its purposes for processing your personal information, and the rights you can exercise over Zendesk’s use of your personal information.  
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  Senior Frontend Software Engineer
  Zendesk is looking for Senior Front End Software Engineer with a passion for Javascript. You’ll join our dynamic, expanding Engineering team in Singapore. JavaScript is a major part of Zendesk product development. We build our user interface using a combination of proprietary and open source frameworks. Backend services are powered by Node.js and Twisted.
  
  
  As a Front End Software Engineer, you should love finding simple solutions to complex problems, and care about not only the technical and algorithmic aspects of large systems, but the way they enable other teams to do their jobs. You should have previous experience with web infrastructure, distributed systems, or component-oriented software engineering. You’ll have the opportunity to quickly develop your skills whilst liaising with engineers in other offices, including San Francisco and Melbourne.If you'd like to know more about Zendesk, please check out some of our videos:
  
  
  This is Zendesk - http://goo.gl/mN6qEW
  Why Zendesk - http://goo.gl/c2Gi22
  
  
  Come join the team and help us push the boundaries of web applications!
  
  
  What you bring to the role:
  • 5-10 years experience in a similar role as a Front End Software Engineer, Web Developer, JavaScript Ninja, UI Developer etc
  • Previous experience working as a dev lead or team lead or similar roles within a team
  • Previous experience of being a mentor to team members
  • Knowledge of modern JavaScript techniques and web development, including experience with few JavaScript frameworks (e.g. React, Ember, Angular)
  • Experience in writing Single Page App using JavaScript
  • Mad skills in HTML & CSS, structure UI in components
  • Good understanding of web delivery and optimization
  • A passion for great design and usability
  • Great communication skills and an ability to work well with others
  • Experience working as full stack engineer
  • Contributions to open-source, especially a JavaScript framework
  The best customer experiences are built with Zendesk. Zendesk’s powerful and flexible customer service and engagement platform scales to meet the needs of any business, from startups and small businesses to growth companies and enterprises. Zendesk serves businesses across a multitude of industries, with more than 125,000 paid customer accounts offering service and support in more than 30 languages. Headquartered in San Francisco, Zendesk operates worldwide with 15 offices in North America, Europe, Asia, Australia, and South America. Learn more at www.zendesk.com.
  
  
  Interested in knowing what we do in the community? Check out the Zendesk Neighbor Foundation to learn more about how we engage with, and provide support to, our local communities.  
  
  
  Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster diversity & inclusion in the workplace. Individuals seeking employment at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law.
  
  
  By submitting your application, you agree that Zendesk may collect your personal data for recruiting, global organization planning, and related purposes.  Zendesk's Candidate Privacy Notice explains what personal information Zendesk may process, where Zendesk may process your personal information, its purposes for processing your personal information, and the rights you can exercise over Zendesk’s use of your personal information.  
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  Senior Fullstack Engineer, Agent Experience
  Zendesk is looking for a Senior Full Stack Engineer to join the Agent Experience Team. As part of the Chat product office in Singapore, you and the team focus on delivering the best experience for our largest customers. Zendesk’s enterprise customer base grows fast and you will be as proud as we are to serve the best companies in the world.
  
  
  As a Senior Fullstack Engineer you will take an active part in our effort to meet our customer's requirements, among them: better tools to set up and operate their service, automation and machine learning, increased security, detailed reporting capabilities, performance and availability.
  
  
  The Chat team achieves a high degree of autonomy by combining designers, QA engineers, product managers and software engineers collaborating together.
  
  
  What you get to do every day
  • Collaborate closely with the Product Manager and the Designer to provide technical insights and early estimate on upcoming projects.
  • Take the lead on technical design discussions and propose creative solutions on backend components and frontend layers.
  • Build POCs to test technologies and make informed decisions.
  • Ensure scalability, performance, maintainability and security of the technology platform in collaboration with ops teams.
  • Actively participate in full-stack coding, reviewing pull requests and testing.
  • Use your experience to mentor junior members in the team and set a high standard of coding.
  • Become a key contributor to better working practices across Zendesk.
  How you will make a difference
  • You have a 5+ years record in Software Engineering with strong capabilities in Python or Node.js.
  • You practiced different frontend technologies, experience with React framework, GraphQL Apollo is a plus.
  • You have delivered Enterprise Grade software as part of a SAAS company.
  • You show a mature and pragmatic approach when choosing technologies.
  • You have strong communication skills: you raise your voice when needed and listen to others.
  • You put the customer first and respect your commitment to deliver.
  • Personal projects, collaboration to open-source community or active learning initiatives would be a good sign of your passion to learn and take on problems.
  Zendesk Singapore is home to our globally successful Chat product, which enables customer service agents to engage their customers instantly via web, mobile and messaging. Zendesk Chat contributes significantly to our rapid growth both across Asia Pacific and globally. You have an amazing opportunity to be part of something that is truly unique: an awesome product that is developed end-to-end in Singapore, with product management, design, engineering, infrastructure, and go-to-market teams working together here at our APAC headquarters.
  
  
  There are a lot of things that make Zendesk very unique. Here are just a few:
  
  
  The Zendesk engineering team is an organization of diverse talent and incredible opportunity. From machine learning and big data to myriad other cutting-edge technical topics, we have some of the world’s best minds on the team. From the Tech Book Club to catered Tech Talks to an active wiki to formal Tech Reviews, we’re all contributing to building the best solutions and teams we can.
  
  
  In addition, we have teams that are specifically creating tools to make life easier for our engineers. There are teams that help keep everything running. There are teams that are finding and fixing bugs as they are reported by customers so small things don’t turn into big problems. You’ll have a large, very talented group of people that have your back and will be supporting you on what you want to get done.
  
  
  There is also the opportunity factor. We’re big but not too big. There is a lot of opportunity to contribute and do your best work.
  
  
  We’re a truly global organization with offices in 14 cities across the world. As a fluid organization where you can move from one team to another, in Singapore or across the globe, we help facilitate transitions when the time is right.
  
  
  Zendesk invests in keeping the team happy.  Fair compensation, a generous stock plan, a top of the line employee stock purchase program (ESPP), and much more, are all examples of how Zendesk is committed to keep the people that work here happy… and it shows. We are also keen on ongoing learning, so you will develop your skills through pair programming, lunch and learns, hackathons, lab days to experiment with new ideas and you have a yearly training allowance too.
  
  
  Zendesk cares about local communities. We want to be good citizens of the communities we are part of. We volunteer in the community, provide grants, provide technological support, offer training and much more to support the people around us.
  
  
  The best customer experiences are built with Zendesk. Zendesk’s powerful and flexible customer service and engagement platform scales to meet the needs of any business, from startups and small businesses to growth companies and enterprises. Zendesk serves businesses across a multitude of industries, with more than 125,000 paid customer accounts offering service and support in more than 30 languages. Headquartered in San Francisco, Zendesk operates worldwide with 15 offices in North America, Europe, Asia, Australia, and South America. Learn more at www.zendesk.com.
  
  
  Interested in knowing what we do in the community? Check out the Zendesk Neighbor Foundation to learn more about how we engage with, and provide support to, our local communities.  
  
  
  Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster diversity & inclusion in the workplace. Individuals seeking employment at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law.
  
  
  By submitting your application, you agree that Zendesk may collect your personal data for recruiting, global organization planning, and related purposes.  Zendesk's Candidate Privacy Notice explains what personal information Zendesk may process, where Zendesk may process your personal information, its purposes for processing your personal information, and the rights you can exercise over Zendesk’s use of your personal information.  
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  Senior Software Engineer - Enterprise Team
  Zendesk is looking for a Senior Software Engineer to join the Enterprise Chat team. As part of the Chat product office at Singapore, the Enterprise Chat team focuses on delivering the best experience for our largest customers and experimenting opportunities for accelerated growth. Zendesk’s enterprise customer base grows fast and you will be as proud as we are to serve the best companies in the world.
  
  
  The Enterprise Chat team achieves a high degree of autonomy and velocity by combining designers, test engineers, product managers and software engineers collaborating together.
  
  
  Senior Software Engineers at Zendesk are expected to be hands-on technologists who could contribute to application development directly, contribute to the design and implementation of projects, and be involved in technical discussions beyond their teams. You should love finding simple solutions to complex problems, and care about not only the technical and algorithmic aspects of large systems, but the way they enable other developers to do their jobs. You should have previous experience with web infrastructure, distributed systems, or component-oriented software engineering.
  
  
  What you get to do every day
  • Collaborate closely with the Product Manager, the Team Lead and the Designer to provide technical insights and early estimate on upcoming projects.
  • Guide the team on technical design discussions and propose innovative solutions on backend components.
  • Build POCs to test candidate technologies and take informed decisions.
  • Ensure scalability, performance, maintainability and security of the technical platform in collaboration with ops teams.
  • Actively participate in full-stack coding, reviewing pull requests and testing.
  • Use your experience to mentor junior members in the team and evangelize coding best practices.
  • Become a key contributor to better working practices across Zendesk.
  How you will make a difference
  • You have a proven record in Software Engineering with strong capabilities in some major web-programming languages (Python, Java, Ruby…).
  • You have delivered enterprise grade software preferably as part of a large SAAS company.
  • You show a mature and pragmatic approach when choosing technologies.
  • You have strong communication skills: you raise your voice when needed and listen to others.
  • You put the customer first and respect your commitment to deliver.
  • Personal projects, collaboration to open-source community or active learning initiatives would be a good sign of your passion to learn and solve problems.
  Zendesk Singapore office is the home to our highly successful chat product.  We approach work with calm, focus, a sense of humour whilst keeping sane working hours. At Zendesk we also have a culture where ideas come from the bottom up - we have yearly company hackathon! Perks include stocks, flexible working hours, $1500 training allowance, medical cover, mobile phone allowance and 4 months maternity/paternity leave.
  
  
  The best customer experiences are built with Zendesk. Zendesk’s powerful and flexible customer service and engagement platform scales to meet the needs of any business, from startups and small businesses to growth companies and enterprises. Zendesk serves businesses across a multitude of industries, with more than 125,000 paid customer accounts offering service and support in more than 30 languages. Headquartered in San Francisco, Zendesk operates worldwide with 15 offices in North America, Europe, Asia, Australia, and South America. Learn more at www.zendesk.com.
  
  
  Interested in knowing what we do in the community? Check out the Zendesk Neighbor Foundation to learn more about how we engage with, and provide support to, our local communities.  
  
  
  Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster diversity & inclusion in the workplace. Individuals seeking employment at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law.
  
  
  By submitting your application, you agree that Zendesk may collect your personal data for recruiting, global organization planning, and related purposes.  Zendesk's Candidate Privacy Notice explains what personal information Zendesk may process, where Zendesk may process your personal information, its purposes for processing your personal information, and the rights you can exercise over Zendesk’s use of your personal information.  
  Apply for this positionShare this position
  Senior Software Engineer, Messaging
  Zendesk is looking for a Senior Software Engineer to join the Messaging team. As part of the Chat product office at Singapore, the team focuses on empowering our customers to provide best-in-class messaging experience for their users. The team will be involved in delivering a revamped customer chat experience that will eventually culminate in the realisation of an omni-channel customer engagement product.
  
  
  The team achieves a high degree of autonomy and velocity by combining designers, test engineers, product managers and software engineers collaborating together.
  
  
  Senior Software Engineers are expected to be hands-on technologists who could contribute to application development directly, chip in on design and implementation of projects, and joined in technical discussions beyond their teams. You should love finding simple solutions to complex problems, and focus not only the technical and algorithmic aspects of large systems, but the way they enable other developers to do their jobs. You should have previous experience with web infrastructure, distributed systems, or component oriented software engineering.
  
  
  What you get to do every day:
  • Collaborate closely with the Product Manager, the Team Lead and the Designer to provide technical insights and early estimate on the assigned project.
  • Take the lead on technical design discussions and propose innovative solutions on backend components.
  • Build POCs to test technologies and take informed decisions.
  • Ensure scalability, performance, maintainability and security of the technical platform in collaboration with ops teams.
  • Actively participate in full-stack coding, reviewing pull requests and testing.
  • Use your experience to mentor junior members in the team and evangelize coding standard methodologies e.g. TDD
  • Become a key contributor to better working practices across Zendesk.
  How you will make a difference:
  • Proven record in Software Engineering with strong capabilities in Java development and some experience in Python.
  • A strong understanding of Web technologies and the interactions between the frontend client (e.g. web browsers) and the backend stack.
  • Experience with Javascript and React would be a plus
  • Experience working with Apache Kafka (Familiarity with the Streams API will be a plus)
  • You have experience building scalable, distributed systems .
  • You show a mature and pragmatic approach when choosing technologies.
  • You have strong communication skills: you raise your voice when needed and listen to others.
  • You put the customer first and respect your commitment to deliver.
  • Personal projects, collaboration to open-source community or active learning initiatives would be a good sign of your passion to learn and solve problems.
  Zendesk Singapore is home to our globally successful Chat product, which enables customer service agents to engage their customers instantly via web, mobile and messaging. Zendesk Chat contributes significantly to our rapid growth both across Asia Pacific and globally. You have an amazing opportunity to be part of something that is truly exceptional. An awesome product that is developed end-to-end in Singapore, with product management, design, engineering, infrastructure, and go-to-market teams working together here at our APAC headquarters.
  
  
  There are many things that make Zendesk very unique. Here are just a few:
  
  
  The Zendesk engineering team is an organization of diverse talent and incredible opportunity. From machine learning and big data to myriad other cutting-edge technical topics, we have some of the world’s best minds on the team. From the Tech Book Club to catered Tech Talks to an active wiki to formal Tech Reviews, we’re all contributing to building the best solutions and teams we can.
  
  
  In addition, we have teams specifically creating tools to make life easier for our engineers. There are teams that help keep everything running. There are other teams finding and fixing bugs as they are reported by customers so small things don’t turn into big problems. You’ll have a large, very talented group of people that have your back. They will be supporting you on what you want to get done.
  
  
  There is also the opportunity factor. We’re big but not too big. There is a lot of opportunity to contribute and do your best work.
  
  
  We’re a truly global organization with offices in 14 cities across the world. As a fluid organization where you can move from one team to another, in Singapore or across the globe, we help facilitate transitions when the time is right.
  
  
  Zendesk invests in keeping the team happy.  Fair compensation, a generous stock plan, a top of the line employee stock purchase program (ESPP), are all examples of how Zendesk is committed to keep the people that work here happy… and it shows. We are also keen on ongoing learning, so you will develop your skills through pair programming, lunch and learns, hackathons, lab days to experiment with new ideas and you have a yearly training allowance too.
  
  
  Zendesk cares about local communities. We want to be good citizens of the communities we are part of. We volunteer in community, provide grants, provide technological support, offer training and much more to support the people around us.
  
  
  The best customer experiences are built with Zendesk. Zendesk’s powerful and flexible customer service and engagement platform scales to meet the needs of any business, from startups and small businesses to growth companies and enterprises. Zendesk serves businesses across a multitude of industries, with more than 125,000 paid customer accounts offering service and support in more than 30 languages. Headquartered in San Francisco, Zendesk operates worldwide with 15 offices in North America, Europe, Asia, Australia, and South America. Learn more at www.zendesk.com.
  
  
  Interested in knowing what we do in the community? Check out the Zendesk Neighbor Foundation to learn more about how we engage with, and provide support to, our local communities.  
  
  
  Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster diversity & inclusion in the workplace. Individuals seeking employment at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law.
  
  
  By submitting your application, you agree that Zendesk may collect your personal data for recruiting, global organization planning, and related purposes.  Zendesk's Candidate Privacy Notice explains what personal information Zendesk may process, where Zendesk may process your personal information, its purposes for processing your personal information, and the rights you can exercise over Zendesk’s use of your personal information.  
  Apply for this positionShare this position
  Senior Software Engineer, Omnichannel Integration
  Zendesk is looking for a Senior Software Engineer to work on challenging problems of integrating our Support and Chat products, a part of a global initiative to deliver the company’s most important product goal.
  
  
  Support and Chat, based out of our San Francisco and Singapore offices respectively, are the two largest businesses in Zendesk. We aim to deliver a next generation integrated product that allows our customers to seamlessly use either channel, as well as Voice and Messaging, in order to provide scalable customer support. A critical component of this strategy is an effort to integrate the respective backends of these two products even more than they do right now, to deliver on a unified UX. We are creating a team in Singapore, augmented and supported by existing teams already engaged with integration. They own the integration between the Support and Chat backends, and to overhaul it to support our Omnichannel vision.
  
  
  You will work with Support teams in San Francisco, and Chat teams in Singapore, to become experts in how these systems integrate with each other, and to create a scalable integration between our backends. This involves making small improvements to existing integration code, as well as new and long-ranging projects to take how we integrate our respective systems to the next level.
  
  
  The two products' backends are poised at the threshold of immense architectural change, and you will get to be in the driver’s seat for that. This will be engineering at scale, in terms of traffic, data size and growth, revenue impact, visibility, and strategic significance to the entire business’s future.
  
  
  Senior Software Engineers are expected to be hands-on technologists who could contribute to application development directly. Contribute to the design and implementation of projects, and be involved in technical discussions beyond their teams. You should love finding simple solutions to complex problems, and focus not only the technical and algorithmic aspects of large systems, but the way they enable other developers to do their jobs. You should have previous experience with web infrastructure, distributed systems, or component oriented software engineering.
  
  
  What you get to do every day:
  • Design, code and deliver scalable and reliable backend systems that support omnichannel integration strategy.
  • Lead technical discussion and provide technical guidance to the team.
  • Ensure scalability, performance, maintainability and security of the technical platform in collaboration with ops teams.
  • Identify, track and monitor metrics to ensure stability and reliability of our systems.
  • Identify areas of our product and infrastructure that need improvement and drive fixes to completion.
  • Participate in all phases of the software lifecycle.
  • Mentor and guide junior team members by reviewing their code submissions, code pairing, and being a sounding board.
  • Become a key contributor to better working practices across Zendesk.
  What you bring to the role:
  • Previous experience in software engineering role making active technical contribution, preferably in a SAAS environment.
  • Advanced level knowledge with a server-side technology, one of Ruby/Rails, Python/Django, J Java, or ES6/NodeJS
  • Working knowledge with one or more of the following data stores and systems: MySQL, Kafka, ElasticSearch, Riak, RedisSolid
  • Understanding of architecture of highly concurrent and low latency systems and common tradeoffs with regard to performance, scalability and reliability
  • Passion for understanding complex systems, debugging problems, and pushing solutions to production.
  • Experience with JavaScript and frontend development is a plus.
  • A Degree in Computer Science, Engineering, or equivalent.
  Zendesk Singapore is home to our globally successful Chat product, which enables customer service agents to engage their customers instantly via web, mobile and messaging. Zendesk Chat contributes significantly to our rapid growth both across Asia Pacific and globally. You have an amazing opportunity to be part of something that is truly exceptional. An awesome product that is developed end-to-end in Singapore, with product management, design, engineering, infrastructure, and go-to-market teams working together here at our APAC headquarters.
  
  
  There are many things that make Zendesk very unique. Here are just a few:
  
  
  The Zendesk engineering team is an organization of diverse talent and incredible opportunity. From machine learning and big data to myriad other cutting-edge technical topics, we have some of the world’s best minds on the team. From the Tech Book Club to catered Tech Talks to an active wiki to formal Tech Reviews, we’re all contributing to building the best solutions and teams we can.
  
  
  In addition, we have teams specifically creating tools to make life easier for our engineers. There are teams that help keep everything running. There are other teams finding and fixing bugs as they are reported by customers so small things don’t turn into big problems. You’ll have a large, very talented group of people that have your back. They will be supporting you on what you want to get done.
  
  
  There is also the opportunity factor. We’re big but not too big. There is a lot of opportunity to contribute and do your best work.
  
  
  We’re a truly global organization with offices in 14 cities across the world. As a fluid organization where you can move from one team to another, in Singapore or across the globe, we help facilitate transitions when the time is right.
  
  
  Zendesk invests in keeping the team happy. Fair compensation, a generous stock plan, a top of the line employee stock purchase program (ESPP). These are all examples of how Zendesk is committed to keep the people that work here happy… and it shows. We are also keen on ongoing learning, so you will develop your skills through pair programming, lunch and learns, hackathons, lab days to experiment with new ideas and you have a yearly training allowance too.
  
  
  Zendesk cares about local communities. We want to be good citizens of the communities we are part of. We volunteer in community, provide grants, provide technological support, offer training and much more to support the people around us.
  
  
  The best customer experiences are built with Zendesk. Zendesk’s powerful and flexible customer service and engagement platform scales to meet the needs of any business, from startups and small businesses to growth companies and enterprises. Zendesk serves businesses across a multitude of industries, with more than 125,000 paid customer accounts offering service and support in more than 30 languages. Headquartered in San Francisco, Zendesk operates worldwide with 15 offices in North America, Europe, Asia, Australia, and South America. Learn more at www.zendesk.com.
  
  
  Interested in knowing what we do in the community? Check out the Zendesk Neighbor Foundation to learn more about how we engage with, and provide support to, our local communities.  
  
  
  Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster diversity & inclusion in the workplace. Individuals seeking employment at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law.
  
  
  By submitting your application, you agree that Zendesk may collect your personal data for recruiting, global organization planning, and related purposes.  Zendesk's Candidate Privacy Notice explains what personal information Zendesk may process, where Zendesk may process your personal information, its purposes for processing your personal information, and the rights you can exercise over Zendesk’s use of your personal information.  
  Apply for this positionShare this position
  Senior Software Engineer, Platform
  Zendesk is looking for a Senior Software Engineer to work on highly scalable technical challenges. You’ll be based in our Asian HQ in Singapore.
  
  
  You are joining an expanding team responsible for building our innovative chat application that helps thousands of businesses engage and building better relationships with customers. This includes bite-sized feature development projects to large operational undertakings, such as building the systems that enable us to deliver fast, scalable and reliable services to users.
  
  
  Senior Software Engineers are expected to be hands-on technologists who could contribute to application development directly, chip in on design and implementation of projects, and be involved in technical discussions beyond their teams. You should love finding simple solutions to complex problems, and focus not only the technical and algorithmic aspects of large systems, but the way they enable other developers to do their jobs. You should have previous experience with web infrastructure, distributed systems, or component oriented software engineering.
  
  
  What you get to do every day:
  • Design, code and deliver reliable backend systems that support our live chat system.
  • Lead technical discussion and provide technical guidance to the team.
  • Ensure scalability, performance, maintainability and security of the technical platform in collaboration with ops teams.
  • Identify areas of our product and infrastructure that need improvement and drive fixes to completion.
  • Participate in all phases of the software lifecycle.
  • Mentor and guide junior team members by reviewing their code submissions, code pairing, and being a sounding board.
  • Become a key contributor to better working practices across Zendesk.
  What you bring to the role:
  • Required:
  • Previous experience in software engineering role making active technical contribution, preferably in a SAAS environment.
  • Advanced level knowledge with NodeJS, Python or Java.
  • Working knowledge with one or more of the following data stores and systems: MySQL, ElasticSearch, Riak, Redis, Kafka
  • Solid understanding of architecture of highly concurrent and low latency systems and common tradeoffs with regard to performance, scalability and reliability
  • Passion for understanding complex systems, debugging problems, and pushing solutions to production.
  • Nice to have:
  • Experience with JavaScript and frontend development is a plus.
  • A Degree in Computer Science, Engineering, or equivalent.
  Zendesk Singapore is home to our globally successful Chat product, which enables customer service agents to engage their customers instantly via web, mobile and messaging. Zendesk Chat contributes significantly to our rapid growth both across Asia Pacific and globally. You have an amazing opportunity to be part of something that is truly exceptional. An awesome product that is developed end-to-end in Singapore, with product management, design, engineering, infrastructure, and go-to-market teams working together here at our APAC headquarters.
  
  
  There are many things that make Zendesk very unique. Here are just a few:
  
  
  The Zendesk engineering team is an organization of diverse talent and incredible opportunity. From machine learning and big data to myriad other cutting-edge technical topics, we have some of the world’s best minds on the team. From the Tech Book Club to catered Tech Talks to an active wiki to formal Tech Reviews, we’re all contributing to building the best solutions and teams we can.
  
  
  In addition, we have teams specifically creating tools to make life easier for our engineers. There are teams that help keep everything running. There are other teams finding and fixing bugs as they are reported by customers so small things don’t turn into big problems. You’ll have a large, very talented group of people that have your back. They will be supporting you on what you want to get done.
  
  
  There is also the opportunity factor. We’re big but not too big. There is a lot of opportunity to contribute and do your best work.
  
  
  We’re a truly global organization with offices in 14 cities across the world. As a fluid organization where you can move from one team to another, in Singapore or across the globe, we help facilitate transitions when the time is right.
  
  
  Zendesk invests in keeping the team happy.  Fair compensation, a generous stock plan, a top of the line employee stock purchase program (ESPP), are all examples of how Zendesk is committed to keep the people that work here happy… and it shows. We are also keen on ongoing learning, so you will develop your skills through pair programming, lunch and learns, hackathons, lab days to experiment with new ideas and you have a yearly training allowance too.
  
  
  Zendesk cares about local communities. We want to be good citizens of the communities we are part of. We volunteer in community, provide grants, provide technological support, offer training and much more to support the people around us.
  
  
  The best customer experiences are built with Zendesk. Zendesk’s powerful and flexible customer service and engagement platform scales to meet the needs of any business, from startups and small businesses to growth companies and enterprises. Zendesk serves businesses across a multitude of industries, with more than 125,000 paid customer accounts offering service and support in more than 30 languages. Headquartered in San Francisco, Zendesk operates worldwide with 15 offices in North America, Europe, Asia, Australia, and South America. Learn more at www.zendesk.com.
  
  
  Interested in knowing what we do in the community? Check out the Zendesk Neighbor Foundation to learn more about how we engage with, and provide support to, our local communities.  
  
  
  Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster diversity & inclusion in the workplace. Individuals seeking employment at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law.
  
  
  By submitting your application, you agree that Zendesk may collect your personal data for recruiting, global organization planning, and related purposes.  Zendesk's Candidate Privacy Notice explains what personal information Zendesk may process, where Zendesk may process your personal information, its purposes for processing your personal information, and the rights you can exercise over Zendesk’s use of your personal information.  
  Apply for this positionShare this position
  Senior Staff Software Engineer, Platform
  Zendesk is looking for a Senior Staff Software Engineer to work on highly scalable technical challenges. You’ll be based in our Asian HQ in Singapore.
  
  
  You are part of an expanding team responsible for building our innovative chat application that helps thousands of businesses engage and building better relationships with customers. This includes bite-sized feature development projects to large operational undertakings, such as building the systems that enable us to deliver fast, scalable and reliable services to users.
  
  
  Senior Staff Engineers are expected to be hands-on technologists who could contribute to application development directly, lead the design and implementation of projects, and be involved in technical discussions beyond their teams. You should love finding simple solutions to complex problems, and care about not only the technical and algorithmic aspects of large systems, but the way they enable other teams to do their jobs. You should have previous experience with web infrastructure, distributed systems, or component oriented software engineering.
  
  
  What you get to do every day:
  • Design, code and deliver reliable backend systems that support our live chat system.
  • Being technical lead of work stream that involve multiple teams effort.
  • Being in charge of scalability, performance, maintainability and security of the technical platform.
  • Work with technical architect to produce concrete plan to improve technical quality of platform. Identify areas of our product and infrastructure that need improvement and influence partners to drive fixes to completion.
  • Become a key contributor to better working practices across Zendesk.
  • Evaluate technology stacks. Inspire and provide technical guidance to other engineers.
  What you bring to the role:
  • Required:
  • Deep experience in software engineering role holding technical leadership responsibility, preferably in a SAAS environment.
  • Expert level knowledge with backend development.
  • Working knowledge with one or more of the following data stores and systems: MySQL, ElasticSearch, Redis
  • Solid understanding of architecture of highly concurrent and low latency systems and common tradeoffs with regard to performance, scalability and reliability
  • Passion for understanding complex systems, debugging problems, and pushing solutions to production.
  • Nice to have:
  • Experience with Python is a plus.
  • Experience with JavaScript and frontend development.
  • A Degree in Computer Science, Engineering, or equivalent.
  Zendesk Singapore is home to our globally successful Chat product, which enables customer service agents to engage their customers instantly via web, mobile and messaging. Zendesk Chat contributes significantly to our rapid growth both across Asia Pacific and globally. You have an amazing opportunity to be part of something that is truly exceptional. An awesome product that is developed end-to-end in Singapore, with product management, design, engineering, infrastructure, and go-to-market teams working together here at our APAC headquarters.
  
  
  There are many things that make Zendesk very unique. Here are just a few:
  
  
  The Zendesk engineering team is an organization of diverse talent and incredible opportunity. From machine learning and big data to myriad other cutting-edge technical topics, we have some of the world’s best minds on the team. From the Tech Book Club to catered Tech Talks to an active wiki to formal Tech Reviews, we’re all contributing to building the best solutions and teams we can.
  
  
  In addition, we have teams specifically creating tools to make life easier for our engineers. There are teams that help keep everything running. There are other teams finding and fixing bugs as they are reported by customers so small things don’t turn into big problems. You’ll have a large, very talented group of people that have your back. They will be supporting you on what you want to get done.
  
  
  There is also the opportunity factor. We’re big but not too big. There is a lot of opportunity to contribute and do your best work.
  
  
  We’re a truly global organization with offices in 14 cities across the world. As a fluid organization where you can move from one team to another, in Singapore or across the globe, we help facilitate transitions when the time is right.
  
  
  Zendesk invests in keeping the team happy.  Fair compensation, a generous stock plan, a top of the line employee stock purchase program (ESPP), are all examples of how Zendesk is committed to keep the people that work here happy… and it shows. We are also keen on ongoing learning, so you will develop your skills through pair programming, lunch and learns, hackathons, lab days to experiment with new ideas and you have a yearly training allowance too.
  
  
  Zendesk cares about local communities. We want to be good citizens of the communities we are part of. We volunteer in community, provide grants, provide technological support, offer training and much more to support the people around us.
  
  
  The best customer experiences are built with Zendesk. Zendesk’s powerful and flexible customer service and engagement platform scales to meet the needs of any business, from startups and small businesses to growth companies and enterprises. Zendesk serves businesses across a multitude of industries, with more than 125,000 paid customer accounts offering service and support in more than 30 languages. Headquartered in San Francisco, Zendesk operates worldwide with 15 offices in North America, Europe, Asia, Australia, and South America. Learn more at www.zendesk.com.
  
  
  Interested in knowing what we do in the community? Check out the Zendesk Neighbor Foundation to learn more about how we engage with, and provide support to, our local communities.  
  
  
  Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster diversity & inclusion in the workplace. Individuals seeking employment at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law.
  
  
  By submitting your application, you agree that Zendesk may collect your personal data for recruiting, global organization planning, and related purposes.  Zendesk's Candidate Privacy Notice explains what personal information Zendesk may process, where Zendesk may process your personal information, its purposes for processing your personal information, and the rights you can exercise over Zendesk’s use of your personal information.  
  Apply for this positionShare this position
  Staff DevOps Engineer
  As a Staff DevOps Engineer in our Singapore office, you will be part of the team that builds and maintains the Zendesk platform. You’ll work closely with Product and Software Engineers to ship self-sustaining reliable products You strive to automate everything a system does and want the easiest deployments for all concerned. You’ll frequently ask yourself “how can I make DevOps practices better”, and contribute towards these improvements within Zendesk as well as within the SF Bay Area DevOps community.
  
  
  What you get to do every day:
  • Tackle complex problems and provide simple elegant solutions
  • Advise product teams during the design of cloud architecture and technology choices
  • Act as an escalation point for product performance concerns
  • Collaborate with your Operations teammates in Madison, Melbourne, and San Francisco
  • Use a wide variety of technologies, wear lots of hats (actual hats optional)
  • Work in an agile development environment and believe that pragmatism always triumphs over dogmatism
  • Perform occasional pager duty on-call duties
  • Help us run our platform and manage fast growth
  • Drive architecture design discussions and find ways for Zendesk to improve the environment in which our services run
  • Own and deliver projects aimed at improving infrastructure or delivering direct services to customers
  • Lead Zendesk Engineering in one or more domain expert areas
  What you bring to the role:
  • Python, AWS, and Chef are the cornerstones of our operation. Aside from that, we use diverse technologies and you’ll wear many hats. We don’t expect anyone to be familiar with all of them (if you are please talk to us now)
  • Configuration Management expertise (Chef, Puppet, Salt or Ansible)
  • Python frameworks, Go and Ruby experience is ideal
  • Service discovery technologies, like Consul or Zookeeper
  • AWS orchestration tools, like Cloudformation or Terraform
  • Kubernetes, AWS EKS, or other PaaS technologies
  • MySQL, Redis, Memcached, MongoDB, Hadoop, RIAK, Cassandra, Kafka
  • Monitoring and logging with Nagios, Datadog and ELK stack
  • You’ll also have great communication skills (written and verbal) that will enable successful collaboration with all our teams.
  About you:
  • BS degree in Computer Science or related technical field, or equivalent practical experience
  • Strong coding skills in at least one programming language, and a desire to pick up more (we work primarily in Python)
  • Expertise in designing, analyzing and troubleshooting large-scale distributed systems
  • A systematic problem-solving approach, coupled with a strong sense of ownership and drive
  • In-depth knowledge of at least one configuration management tool
  • Extensive experience working with Unix/Linux systems and a deep knowledge of all layers of the networking stack
  • Strong understanding of AWS products and services
  Zendesk Singapore is home to our globally successful Chat product, which enables customer service agents to engage their customers instantly via web, mobile and messaging. Zendesk Chat contributes significantly to our rapid growth both across Asia Pacific and globally. You have an amazing opportunity to be part of something that is truly exceptional. An awesome product that is developed end-to-end in Singapore, with product management, design, engineering, infrastructure, and go-to-market teams working together here at our APAC headquarters.
  
  
  There are many things that make Zendesk very unique. Here are just a few:
  
  
  The Zendesk engineering team is an organization of diverse talent and incredible opportunity. From machine learning and big data to myriad other cutting-edge technical topics, we have some of the world’s best minds on the team. From the Tech Book Club to catered Tech Talks to an active wiki to formal Tech Reviews, we’re all contributing to building the best solutions and teams we can.
  
  
  In addition, we have teams specifically creating tools to make life easier for our engineers. There are teams that help keep everything running. There are other teams finding and fixing bugs as they are reported by customers so small things don’t turn into big problems. You’ll have a large, very talented group of people that have your back. They will be supporting you on what you want to get done.
  
  
  There is also the opportunity factor. We’re big but not too big. There is a lot of opportunity to contribute and do your best work.
  
  
  We’re a truly global organization with offices in 14 cities across the world. As a fluid organization where you can move from one team to another, in Singapore or across the globe, we help facilitate transitions when the time is right.
  
  
  Zendesk invests in keeping the team happy.  Fair compensation, a generous stock plan, a top of the line employee stock purchase program (ESPP), are all examples of how Zendesk is committed to keep the people that work here happy… and it shows. We are also keen on ongoing learning, so you will develop your skills through pair programming, lunch and learns, hackathons, lab days to experiment with new ideas and you have a yearly training allowance too.
  
  
  Zendesk cares about local communities. We want to be good citizens of the communities we are part of. We volunteer in community, provide grants, provide technological support, offer training and much more to support the people around us.
  
  
  The best customer experiences are built with Zendesk. Zendesk’s powerful and flexible customer service and engagement platform scales to meet the needs of any business, from startups and small businesses to growth companies and enterprises. Zendesk serves businesses across a multitude of industries, with more than 125,000 paid customer accounts offering service and support in more than 30 languages. Headquartered in San Francisco, Zendesk operates worldwide with 15 offices in North America, Europe, Asia, Australia, and South America. Learn more at www.zendesk.com.
  
  
  Interested in knowing what we do in the community? Check out the Zendesk Neighbor Foundation to learn more about how we engage with, and provide support to, our local communities.  
  
  
  Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster diversity & inclusion in the workplace. Individuals seeking employment at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law.
  
  
  By submitting your application, you agree that Zendesk may collect your personal data for recruiting, global organization planning, and related purposes.  Zendesk's Candidate Privacy Notice explains what personal information Zendesk may process, where Zendesk may process your personal information, its purposes for processing your personal information, and the rights you can exercise over Zendesk’s use of your personal information.  
  Apply for this positionShare this position
  Staff Software Engineer, Platform
  Zendesk is looking for a Staff Software Engineer to work on highly scalable technical challenges. You’ll be based in our Asian HQ in Singapore.
  
  
  You’ll be part of an expanding team responsible for building our innovative chat application that helps thousands of businesses engage and building better relationships with customers. This includes bite-sized feature development projects to large operational undertakings, such as building the systems that enable us to deliver fast, scalable and reliable services to users.
  
  
  Staff Engineers at Zendesk are expected to be hands-on technologists who could contribute to application development directly, lead the design and implementation of projects, and be involved in technical discussions beyond their teams. You should love finding simple solutions to complex problems, and care about not only the technical and algorithmic aspects of large systems, but the way they enable other teams to do their jobs. You should have previous experience with web infrastructure, distributed systems, or component-oriented software engineering.
  
  
  What you get to do every day:
  • Design, code and deliver scalable and reliable backend systems that support our live chat system.
  • Lead technical discussion and provide technical guidance to the team.
  • Ensure scalability, performance, maintainability and security of the technical platform in collaboration with ops teams.
  • Identify areas of our product and infrastructure that need improvement and drive fixes to completion.
  • Participate in all phases of the software lifecycle.
  • Mentor and guide junior team members by reviewing their code submissions, code pairing, and being a sounding board.
  • Become a key contributor to better working practices across Zendesk.
  What you bring to the role:
  • Required:
  • Deep experience in software engineering role holding technical leadership responsibility, preferably in a SAAS environment.
  • Working knowledge with one or more of the following data stores and systems: MySQL, ElasticSearch, Redis
  • Solid understanding of architecture of highly concurrent and low latency systems and common tradeoffs with regard to performance, scalability and reliability
  • Passion for understanding complex systems, debugging problems, and pushing solutions to production.
  
  
  • Nice to have:
  • Experience with Java and/or Python.
  • Experience with JavaScript and NodeJS development.
  • A Degree in Computer Science, Engineering, or equivalent.
  Zendesk Singapore is home to our globally successful Chat product, which enables customer service agents to engage their customers instantly via web, mobile and messaging. Zendesk Chat contributes significantly to our rapid growth both across Asia Pacific and globally. You have an amazing opportunity to be part of something that is truly exceptional. An awesome product that is developed end-to-end in Singapore, with product management, design, engineering, infrastructure, and go-to-market teams working together here at our APAC headquarters.
  
  
  There are many things that make Zendesk very unique. Here are just a few:
  
  
  The Zendesk engineering team is an organization of diverse talent and incredible opportunity. From machine learning and big data to myriad other cutting-edge technical topics, we have some of the world’s best minds on the team. From the Tech Book Club to catered Tech Talks to an active wiki to formal Tech Reviews, we’re all contributing to building the best solutions and teams we can.
  
  
  In addition, we have teams specifically creating tools to make life easier for our engineers. There are teams that help keep everything running. There are other teams finding and fixing bugs as they are reported by customers so small things don’t turn into big problems. You’ll have a large, very talented group of people that have your back. They will be supporting you on what you want to get done.
  
  
  There is also the opportunity factor. We’re big but not too big. There is a lot of opportunity to contribute and do your best work.
  
  
  We’re a truly global organization with offices in 14 cities across the world. As a fluid organization where you can move from one team to another, in Singapore or across the globe, we help facilitate transitions when the time is right.
  
  
  Zendesk invests in keeping the team happy.  Fair compensation, a generous stock plan, a top of the line employee stock purchase program (ESPP), are all examples of how Zendesk is committed to keep the people that work here happy… and it shows. We are also keen on ongoing learning, so you will develop your skills through pair programming, lunch and learns, hackathons, lab days to experiment with new ideas and you have a yearly training allowance too.
  
  
  Zendesk cares about local communities. We want to be good citizens of the communities we are part of. We volunteer in community, provide grants, provide technological support, offer training and much more to support the people around us.
  
  
  The best customer experiences are built with Zendesk. Zendesk’s powerful and flexible customer service and engagement platform scales to meet the needs of any business, from startups and small businesses to growth companies and enterprises. Zendesk serves businesses across a multitude of industries, with more than 125,000 paid customer accounts offering service and support in more than 30 languages. Headquartered in San Francisco, Zendesk operates worldwide with 15 offices in North America, Europe, Asia, Australia, and South America. Learn more at www.zendesk.com.
  
  
  Interested in knowing what we do in the community? Check out the Zendesk Neighbor Foundation to learn more about how we engage with, and provide support to, our local communities.  
  
  
  Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster diversity & inclusion in the workplace. Individuals seeking employment at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law.
  
  
  By submitting your application, you agree that Zendesk may collect your personal data for recruiting, global organization planning, and related purposes.  Zendesk's Candidate Privacy Notice explains what personal information Zendesk may process, where Zendesk may process your personal information, its purposes for processing your personal information, and the rights you can exercise over Zendesk’s use of your personal information.  
  Apply for this positionShare this position
  Vice President of Engineering
  The VP of Engineering will be responsible for guiding the technical and people vision for Zendesk’s Melbourne office through key technical decisions, development and deployment. You will have experience building technical teams, scaling management teams and driving their success. They should have previously demonstrated success as the leader of a dynamic passionate team who loves to code and delight customers. The team’s work ranges across customer facing applications, platforms and data science. Additionally, you will be the voice of Zendesk Engineering in Melbourne, being the glue that continues to hold this awesome team together and represents the Melbourne engineering center on the global stage. You’ll also be expected to play a key role in understanding Zendesk’s broader strategies, priorities and values and communicating them locally.
  
  
  What you get to do every day:
  • Lead the execution of strategy, platforms, partnerships and customer relationships being the voice of our Melbourne engineering center to both internal and external partners
  • Able to lead premier projects, managing and defining resources to meet those deliverables
  • Identify high-reaching services and opportunities for innovation
  • Assess marketplace obstacles and technical hurdles for success
  • Evaluate and identify appropriate social media tie-ins or platforms in the region
  • Establish governance process to meet partner and organization standards of privacy and other compliance to the local government
  • Direct and lead weekly leadership team meeting development and execution of company wide information plan
  • Works closely with Product, Marketing, Business Development and Operations to define and deliver new products and enhancements
  What you bring to the role:
  • Minimum of at least 10 years in IT / Software Engineering with a minimum of 5+ years in a comparable Executive level position
  • Ability to interpret technology and market trends as a foundation for roadmaps
  • Experience in building and leading technical and non-technical staff driving their success through thought leadership
  • Technical expertise in web systems architecture, design and development
  • Experience delivering web – based or SaaS products
  • Significant leadership experience with a track record of success in a fast-paced,quick-changing, startup company running resources and meeting strict deadlines
  • Give, and in some cases lead training, recruiting, performance management and knowledge management efforts
  • Excellent interpersonal skills, both oral and written, and a strong sense of tact in all interactions
  • Highly skilled in recognizing high potential talent, hiring staff and providing inspiration and mentorship throughout the team
  The best customer experiences are built with Zendesk. Zendesk’s powerful and flexible customer service and engagement platform scales to meet the needs of any business, from startups and small businesses to growth companies and enterprises. Zendesk serves businesses across a multitude of industries, with more than 125,000 paid customer accounts offering service and support in more than 30 languages. Headquartered in San Francisco, Zendesk operates worldwide with 15 offices in North America, Europe, Asia, Australia, and South America. Learn more at www.zendesk.com.
  
  
  Interested in knowing what we do in the community? Check out the Zendesk Neighbor Foundation to learn more about how we engage with, and provide support to, our local communities.  
  
  
  Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster diversity & inclusion in the workplace. Individuals seeking employment at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law.
  
  
  By submitting your application, you agree that Zendesk may collect your personal data for recruiting, global organization planning, and related purposes.  Zendesk's Candidate Privacy Notice explains what personal information Zendesk may process, where Zendesk may process your personal information, its purposes for processing your personal information, and the rights you can exercise over Zendesk’s use of your personal information.  
  Apply for this positionShare this position
  Marketing
  PR & Communications Manager, APAC
  Zendesk is looking for a passionate public relations professional to join the growing Communications team in Singapore. This position will report to the Director - International Communications APAC, work closely with our Global Communications team in San Francisco including social, content and internal communications teams, and primarily support in the execution of our communications plan and driving results across the region.
   
  As a seasoned communicator, you will coordinate Zendesk’s day-to-day corporate and product communications, contribute to the development of regional public relations campaigns in partnership with our local PR agencies, work on both original and localised content and research ideas, and help facilitate industry partnerships and initiatives.
   
  Our new team member will be a master networker who can quickly develop strong relationships and build rapport with different business functions, such as Office of the CEO, Engineering, Sales, Marketing, and HR, and be a valuable and strategic partner to achieving their goals.
   
  The position is based in our Asia Pacific headquarters in Singapore, and covers our key markets - Singapore, Australia, India, Japan, New Zealand, South Korea, the Philippines, Indonesia, Thailand, and Hong Kong.
  
  
  What you’ll do every day:
  • Work with the Director - International Communications APAC to contribute to and execute a regional communications strategy, while also being an active contributor and collaborator with our wider global Communications function including content, social
  • Collaborate with and counsel executives, sales, marketing and other business functions on the development of thought leadership themes and content that positions Zendesk as a leading customer experience company
  • Prepare spokespeople for media interviews and speaking engagements
  • Contribute to the marketing campaigns teams by turning original content and research into newsworthy PR angles
  • Coordinate a network of PR agencies to deliver great work on time and on budget
  • Lead media relations for global announcements as well as integrated campaigns such as the CX Trends Report, shaping newsworthy content and growing the brand into a trusted media resource
  • Continuously build relationships with relevant media and industry stakeholders
  • Edit statements, press releases, contributed stories, presentations and other PR materials as needed
  • Track technology and customer experience trends to inform Zendesk’s communications strategy
  What you’ll bring to the role:
  • Approximately 5-7 years of regional PR or communications experience, ideally with another technology brand or a highly regarded PR agency
  • Experience contributing to regional communications plans with a knack for detailed project management that leads to great results
  • Flawless communication skills (oral and written) with a knack for simplifying complex topics - must be fluent in English, and Japanese language skills would be a big plus
  • Solid understanding of media and influencers in the general business and/or technology sector
  • Clear understanding of brand messaging and how to weave it through various communications executions 
  • Great people skills and a thick skin: experience working with various cross-functional groups (internal and external), and a willingness to absorb and act on input from all levels to constantly improve and get better results
  • Excels in a close knit team and fast-paced environment, where self-motivation, accountability and autonomy rule 
  • A passion for and interest in customer experience
  • A desire to contribute to a high performance team and company culture, with an emphasis on work-life balance
  • Willingness and ability to travel internationally
  The best customer experiences are built with Zendesk. Zendesk’s powerful and flexible customer service and engagement platform scales to meet the needs of any business, from startups and small businesses to growth companies and enterprises. Zendesk serves businesses across a multitude of industries, with more than 125,000 paid customer accounts offering service and support in more than 30 languages. Headquartered in San Francisco, Zendesk operates worldwide with 15 offices in North America, Europe, Asia, Australia, and South America. Learn more at www.zendesk.com.
  
  
  Interested in knowing what we do in the community? Check out the Zendesk Neighbor Foundation to learn more about how we engage with, and provide support to, our local communities.  
  
  
  Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster diversity & inclusion in the workplace. Individuals seeking employment at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law.
  
  
  By submitting your application, you agree that Zendesk may collect your personal data for recruiting, global organization planning, and related purposes.  Zendesk's Candidate Privacy Notice explains what personal information Zendesk may process, where Zendesk may process your personal information, its purposes for processing your personal information, and the rights you can exercise over Zendesk’s use of your personal information.  
  Apply for this positionShare this position
  Senior Manager, Marketing Campaign, APAC
  Zendesk is seeking a Senior Campaign Manager to help fuel the next phase of rapid growth for our company in the APAC region. You will manage and lead the regional shared services marketing team. In this high impact role you will own campaign strategy and execution to drive new, existing customer and partner business growth. If you have a passion for building creative and high performing integrated campaigns, can organize and drive groups toward common goals in a productive way, are capable and comfortable engaging with HQ teams and individual contributors alike, we want to hear from you.
  
  
  Responsibilities:
  • Lead the regional shared services marketing team
  • Support the regional field marketing managers with a focus on enterprise demand generation and supporting collateral to meet targets
  • Lead the regional SMB demand generation program development and execution
  • Partner with product marketing, regional marketing and sales teams to craft and prioritize business requirements to develop end-to-end integrated marketing plans
  • Fill the top of the sales funnel with new leads, and support the nurture of existing contacts with the goal of growing conversion rates. Demonstrate marketing automation to drive qualified leads and increased engagement scores.
  • Test and optimize new programs and channels. Continuously measure return on investment and scale our efforts to drive new business
  • Think creatively and build creative customer acquisition and nurture programs that are sustainable and useful for prospects & existing customers - we will only hit our goals by educating our customers and creating trust
  • Collaborate with sales, partners and field marketing teams on campaign implementation and follow up
  • Actively monitor all campaign analytics, partner with our business intelligence team to create appropriate reporting on campaign performance and communicate results effectively to the team with recommended actions for optimization
  • Analyze and segment existing data/leads to drive operational improvements around lead conversions against revenue targets
  Requirements:
  • 8+ years marketing experience including 4 years of people management experience
  • Experience owning end-to-end execution of demand generation campaigns for self-serve and sales-assisted buyers: ideating, building, monitoring, optimizing, and maintaining campaigns
  • Strategic mindset and understanding of marketing as it relates to achieving business objectives
  • Experience collaborating across multiple internal teams and departments and building effective relationships and influencing change. Previous experience working closely with sales and field marketing.
  • Hands-on, get-it-done attitude with excellent project management skills for complex, cross-functional campaigns
  • An eye for detail, strategic thinker with strong analytical skills to synthesize raw data into actionable campaign optimization strategies for new and existing initiatives
  • Outstanding cross-group collaboration, social, verbal and written communication, problem solving and executive presentation skills are required
  • Positive attitude, team-player, ambitious, and optimistic
  • A great people manager and leader, ability to develop and coach team members. Experience in managing and building a successful demand generation team
  The best customer experiences are built with Zendesk. Zendesk’s powerful and flexible customer service and engagement platform scales to meet the needs of any business, from startups and small businesses to growth companies and enterprises. Zendesk serves businesses across a multitude of industries, with more than 125,000 paid customer accounts offering service and support in more than 30 languages. Headquartered in San Francisco, Zendesk operates worldwide with 15 offices in North America, Europe, Asia, Australia, and South America. Learn more at www.zendesk.com.
  
  
  Interested in knowing what we do in the community? Check out the Zendesk Neighbor Foundation to learn more about how we engage with, and provide support to, our local communities.  
  
  
  Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster diversity & inclusion in the workplace. Individuals seeking employment at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law.
  
  
  By submitting your application, you agree that Zendesk may collect your personal data for recruiting, global organization planning, and related purposes.  Zendesk's Candidate Privacy Notice explains what personal information Zendesk may process, where Zendesk may process your personal information, its purposes for processing your personal information, and the rights you can exercise over Zendesk’s use of your personal information.  
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  Social Media Specialist, APAC
  Zendesk is seeking a Social Media Specialist to support our day-to-day global social media marketing efforts across APAC. Reporting to our Director - International Communications APAC while working closely with our North America-based social media team, this role will help us provide always-on social media engagement to our growing global and local following.
   
  Social media management at Zendesk requires great attention to detail, creativity, flexibility, diplomacy, superb writing skills, master multitasking skills, and a keen sense of humour. Our new team member will have professional experience creating and promoting content for all major social channels. As our key APAC-based social media team player, knowledge of regional and local social media influencers related to our brand’s operations is an asset. A solid understanding of social media metrics and analytics is especially important.
   
  Our ideal candidate is someone who is highly personable and can quickly develop strong relationships and build rapport with different business functions, such as Engineering, Sales, Marketing, and HR, and can creatively identify the stories that will give our social presence an edge.
   
  The position is based in our Asia Pacific headquarters in Singapore, and will focus our key markets including Singapore, Australia, India and Japan.
  
  
  What you’ll do every day:
  • Work with the Director - International Communications APAC and our Global Manager of Social Media, while also being an active contributor and collaborator with our wider global Communications function including content and PR
  • Support the development and execution of global, regional and local social media campaigns that help increase engagement and increase followers across all social media channels
  • Write social posts and develop content calendars for a variety of platforms and profiles, including providing guidance to our regional leadership team to build their professional online profiles
  • Work closely with fellow social media team members, marketers, and other teams throughout the company to promote our content and brand
  • Engage as one of Zendesk’s ambassadors on social channels, acting as a helpful resource, being a voice of encouragement, and ensuring a positive interaction, as well as using your own social handles to monitor and participate in online conversations on social channels and community sites
  • Actively engage with customers, influencers, and the broader community and include Zendesk content or messaging when doing so in a way that adds value to the discussion and its participants
  • Track, measure, and analyse how social content and campaigns are performing; and regularly update colleagues and management 
  • Support the product and PR teams for issues and response management
  • Be a key part of the global team that assists customers and prospects with questions about Zendesk in channels not officially monitored by Zendesk Advocates and help them get to the right content or support channel
  What you’ll bring to the role:
  • Approximately 3-5 years of professional experience, ideally in an agency environment or in a social media-related role with a well-known brand, as well as an active social presence 
  • Flawless attention to detail with strong writing (English fluency is mandatory, Japanese is a big plus) and creative skills
  • A passion for social media (especially Twitter, Facebook, LinkedIn, and Instagram) and an understanding of what works on each channel and in each market, and how to best represent Zendesk with a local feel while staying true to our brand
  • A track record of successfully executing social media initiatives across APAC that drive engagement (and examples to prove it)
  • Demonstrated experience in engaging with community and influencer groups 
  • Knowledge of social media monitoring and analytics tools is a plus
  • Great people skills and a thick skin: experience working with various cross-functional groups (internal and external), and a willingness to absorb and act on input from all levels to constantly improve and get better results
  • Design and/or photography skills are a big plus
  • Willingness to travel internationally
  The best customer experiences are built with Zendesk. Zendesk’s powerful and flexible customer service and engagement platform scales to meet the needs of any business, from startups and small businesses to growth companies and enterprises. Zendesk serves businesses across a multitude of industries, with more than 125,000 paid customer accounts offering service and support in more than 30 languages. Headquartered in San Francisco, Zendesk operates worldwide with 15 offices in North America, Europe, Asia, Australia, and South America. Learn more at www.zendesk.com.
  
  
  Interested in knowing what we do in the community? Check out the Zendesk Neighbor Foundation to learn more about how we engage with, and provide support to, our local communities.  
  
  
  Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster diversity & inclusion in the workplace. Individuals seeking employment at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law.
  
  
  By submitting your application, you agree that Zendesk may collect your personal data for recruiting, global organization planning, and related purposes.  Zendesk's Candidate Privacy Notice explains what personal information Zendesk may process, where Zendesk may process your personal information, its purposes for processing your personal information, and the rights you can exercise over Zendesk’s use of your personal information.  
  Apply for this positionShare this position
  People Operations & Workplace Experience
  Compensation and Benefits Manager
  Working out of our Singapore office and reporting to the Senior Director of Global Total Rewards in San Francisco, this role will support the Total Rewards function as we scale and grow. You will be the first presence for the Compensation team in APAC This position will serve as the liaison for corporate compensation and performance management activities and initiatives, including supporting the implementation of Workday, across APAC.
  
  
  Responsibilities:
  • Support the design and management of Zendesk's total rewards programs including base pay, short and long-term incentives, equity programs, recognition programs, and benefits for our APAC offices.
  • Advise managers and HR business partners on compensation and benefits related matters such as strategic new hire offers, promotions, international transfers, top talent retention, and program development.
  • Actively identify issues and propose solutions and recommendations.
  • Conduct market studies and analysis to ensure internal equity, external competitiveness, and alignment to the company total rewards philosophy.
  • Develop creative methods for compiling, preparing, and presenting data to management.
  • Employ can-do approach to the identification and implementation of trends and standard methodologies.
  • Develop and assess compensation structures, salary ranges, job families/position levels, and conduct job evaluations and market pricing.
  • Participate in reward surveys (e.g., Radford, Mercer) including conducting job evaluations to match positions against market survey positions.
  • Oversee and improve processes(e.g.,salary planning, incentive plan roll-out preparation, open enrollment).
  • Create and implement manager and employee total reward communication materials.
  • Conduct manager and HRBP training and briefing sessions.
  • Ensure compliance with applicable employment-related federal and state statutory requirements regarding employee pay. Stay up-to-date on current reward-related legislation.
  • Assist, as needed, in due diligence and post integration for mergers and acquisitions.
  • Work with Shared Services global team to transition relevant process into the new model
  Requirements:
  • 5 to 7 years relevant work experience in high tech and/or software industry
  • Bachelors degree in related field or equivalent industry expertise
  • 5+years experience in compensation
  • Experience working across APAC
  • Strong analytical skills with the ability to interpret data and exceptional attention to detail
  • Ability to work collaboratively and take initiative in a fast growing environment
  • Ability to work under pressure and in a dynamic environment
  • Excellent interpersonal, organizational, and consultative skills
  • High proficiency with Microsoft Excel
  • Workday experience would be useful in this role
  • Global Remuneration Professional (GRP) or Certified Compensation Professional (CCP) a plus
  The best customer experiences are built with Zendesk. Zendesk’s powerful and flexible customer service and engagement platform scales to meet the needs of any business, from startups and small businesses to growth companies and enterprises. Zendesk serves businesses across a multitude of industries, with more than 125,000 paid customer accounts offering service and support in more than 30 languages. Headquartered in San Francisco, Zendesk operates worldwide with 15 offices in North America, Europe, Asia, Australia, and South America. Learn more at www.zendesk.com.
  
  
  Interested in knowing what we do in the community? Check out the Zendesk Neighbor Foundation to learn more about how we engage with, and provide support to, our local communities.  
  
  
  Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster diversity & inclusion in the workplace. Individuals seeking employment at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law.
  
  
  By submitting your application, you agree that Zendesk may collect your personal data for recruiting, global organization planning, and related purposes.  Zendesk's Candidate Privacy Notice explains what personal information Zendesk may process, where Zendesk may process your personal information, its purposes for processing your personal information, and the rights you can exercise over Zendesk’s use of your personal information.  
  Apply for this positionShare this position
  Professional services
  Senior Services Consultant
  Our Professional Services team advises and guides our wide array of enterprise customers as they map any number of business needs to Zendesk. We are the greeters to the house of Zen(desk) - genuinely compassionate, patient, organized and, well, a little quirky.
   
  We get our enterprise customers on-boarded quickly and easily by helping them to use, see, learn, and believe in our beautifully simple product. A Senior Services Consultant is an experience-maker for our customers - passionate about making communication easy through customer service and how doing that well can transform a businesses’ relationships.
   
  Within Paid Services engagement Services Consultants will be responsible for driving the design and configuration of the Zendesk Product based on the Configuration Workbook and Design Workshops either remote or onsite with a Customer and your Engagement Manager.  Your ability to work independently and keep commitments to tasks and assigned work packages on a project is absolutely critical. You will also routinely execute on Professional Services Lite Packages and existing customer Optimizations effectively within scope, time, and budget.
  
  
  Responsibilities
  • Guide and educate Zendesk customers using our Success Methodology and Framework to give them proactive assistance as they onboard and configure their Zendesk
  • Maintain product expertise across the Zendesk product line
  • Collaborate in establishing world-class customer service policies, processes and standards
  • Provide business consultation for customers, capture the business problem we are solving together, and configure their Zendesk in order to meet and exceed expectations
  • Conduct meetings onsite and remotely according to the Zendesk Customer Success methodology standards
  • Perform issue identification, communication, and resolution for moderately complex issues
  • Respond to high-profile, high-impact customer escalations in a fashion that inspires confidence and continued customer loyalty
  • Ability to manage several projects and customers at one time
  • Ability to gather requirements and issue change orders and scopes for new and existing customers
  Requirements
  • 3+ years of professional consulting experience, ideally in a customer-facing role.
  • Good understanding of support process and infrastructure
  • Excellent instincts and ability to interface at Manager-Level with ease
  • Excellent communication, interpersonal skills, and eloquent writing skills
  • Empathy and a unique ability to understand customer needs
  • Enthusiastic about technology with demonstrated technical aptitude; experience at a technology company or relevant consultancy ideal
  • Passionate about customer service and how it can transform businesses
  • Strong project management skills and an ability to multitask without getting frazzled
  • Love for teamwork and commitment to building a world-class, enterprise-class global zcustomer experience together
  • Willing and able to travel up to 50%
  • Bachelors Degree
  The best customer experiences are built with Zendesk. Zendesk’s powerful and flexible customer service and engagement platform scales to meet the needs of any business, from startups and small businesses to growth companies and enterprises. Zendesk serves businesses across a multitude of industries, with more than 125,000 paid customer accounts offering service and support in more than 30 languages. Headquartered in San Francisco, Zendesk operates worldwide with 15 offices in North America, Europe, Asia, Australia, and South America. Learn more at www.zendesk.com.
  
  
  Interested in knowing what we do in the community? Check out the Zendesk Neighbor Foundation to learn more about how we engage with, and provide support to, our local communities.  
  
  
  Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster diversity & inclusion in the workplace. Individuals seeking employment at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law.
  
  
  By submitting your application, you agree that Zendesk may collect your personal data for recruiting, global organization planning, and related purposes.  Zendesk's Candidate Privacy Notice explains what personal information Zendesk may process, where Zendesk may process your personal information, its purposes for processing your personal information, and the rights you can exercise over Zendesk’s use of your personal information.  
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  Sales & Sales Leadership
  Enterprise Sales Executive, China
  You are a best-in-class Enterprise Account Executive responsible for crafting, managing and closing opportunities within the Mainland China territory. You'll demonstrate all the behaviours associated with a high-performance sales culture, specifically building new-business opportunities, as well as up-selling and cross-selling within our extensive install base and delivering results against a quota.
  
  
  You are passionate about customer experience and excited to show other organisations how Zendesk solutions can impact their mission and operations.
  
  
  This role is based in Singapore and requires a high business-level proficiency in both English and Mandarin.
  
  
  Responsibilities
  • Exceed activity, pipeline, and revenue goals
  • Continually build pipeline of new business, upsell, and cross-sell opportunities
  • Become an authority on Zendesk’s products and conduct discovery calls, presentations, and demos with prospects and customers
  • Develop and maintain relationships with our amazing customers in your territory
  • Demonstrate and sell value to key executive partners within the accounts during dynamic as well as complex sales cycles
  • You will collaborate in a team-selling environment with a hardworking and versed Strategic Account Executive and apply appropriate resources to opportunities.
  • Track all opportunity and customer details including use case, purchase time frames, next steps, and forecasting in Salesforce
  Requirements
  • Extensive experience and successful track-record managing deals with customers in China
  • Experience selling to Director/VP level leaders
  • 5+ years of enterprise software selling experience; SaaS experience preferred
  • Outbound prospecting experience is a plus
  • Proven track record in success vs quota
  • Business-level proficiency in English and Mandarin
  • Technically savvy; thorough understanding of a related technology
  • Proficiency using Salesforce.com
  • Skilled in virtual presentations, online web demos, remote sales processes
  • Extraordinary verbal and written communication skills
  • Bachelor’s degree
  • Willing and able to travel up to 50% of the time
  
  
  The best customer experiences are built with Zendesk. Zendesk’s powerful and flexible customer service and engagement platform scales to meet the needs of any business, from startups and small businesses to growth companies and enterprises. Zendesk serves businesses across a multitude of industries, with more than 125,000 paid customer accounts offering service and support in more than 30 languages. Headquartered in San Francisco, Zendesk operates worldwide with 15 offices in North America, Europe, Asia, Australia, and South America. Learn more at www.zendesk.com.
  
  
  Interested in knowing what we do in the community? Check out the Zendesk Neighbor Foundation to learn more about how we engage with, and provide support to, our local communities.  
  
  
  Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster diversity & inclusion in the workplace. Individuals seeking employment at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law.
  
  
  By submitting your application, you agree that Zendesk may collect your personal data for recruiting, global organization planning, and related purposes.  Zendesk's Candidate Privacy Notice explains what personal information Zendesk may process, where Zendesk may process your personal information, its purposes for processing your personal information, and the rights you can exercise over Zendesk’s use of your personal information.  
  Apply for this positionShare this position
  Strategic Enterprise Account Executive, Singapore
  We are an upbeat and disruptive business that takes great pride in what we do, and the impact we have on businesses. We also care tremendously about the way our employees feel about us. It's why they love to work here - check out Glassdoor and see for yourself.
  
  
  Be part of something special. Our territories are unsaturated, we’re growing at over 50% YoY and we are a recognised leader in the customer engagement space.
  
  
  Our rare set up means that you won’t just be a passenger on our amazing journey… you’ll be up front in the driving seat. You prioritise your time, you choose how to focus your time and you are in control of your sales destiny. In return, we'll reward you with fantastic earning potential and the chance to make a huge impact.
  
  
  We’re seeking a high performing Strategic Account Executive who will have the exciting opportunity to build mind share and adoption within Zendesk's top customers. You will drive sales execution with these accounts by establishing executive level relationships, nurturing existing relationships and creating additional adoption. This requires collaborating with and coordinating the Zendesk Executive Team and subject matter experts.
  
  
  You will be responsible for top line revenue growth and overall customer adoption. The ideal candidate will possess both a business background that enables them to engage at the CXO level as well as a sales background that enables them to easily interact with enterprise customers and operational experience on how to get deals done. He/she should also have a demonstrated ability to think strategically about business, product and technical challenges with the ability to build and convey compelling value propositions.
  
  
  Responsibilities:
  • Develop and manage relationships within accounts in your territory.
  • Exceed monthly / quarterly sales targets by driving new opportunities and selling Zendesk products into existing accounts.
  • Generate short-term results whilst maintaining a long-term perspective to maximise overall revenue generation.
  • Work with multiple Account Executives assigned to your territory to prioritise opportunities and apply appropriate resources.
  • Demonstrate / sell value to key stakeholders within your accounts during complex sales cycles.
  • Exceed activity, pipeline, and revenue goals on a quarterly basis.
  • Track all opportunity and customer details including use case, purchase time frames, next steps, and forecasting in Salesforce.
  • Partner with customer success to ensure high satisfaction within your accounts.
  Requirements
  • 10+ years of software sales experience.
  • Experience managing and closing complex sales-cycles using solution selling techniques.
  • Consistent track record of success with quota.
  • Experienced individual contributor selling applications packages to large, complex strategic accounts.  
  • Define strategy for acquisition, development, and expansion of targeted logos in the territory.  
  • A background in or deep familiarity with the customer service space, demonstrating strong industry knowledge and ability to elevate conversations to business needs and be viewed as a trusted advisor.
  • Experience selling to VP or C level executives.
  • Willingness to travel to customer sites as directed by sales management.
  • Skilled in virtual presentations, online web demos and remote sales processes.
  • Proficiency using SalesForce.com.
  • Strong interpersonal skills, ability to convey and relate ideas to others.
  • Vibrant and energetic attitude, willingness to perform and get things done.
  The best customer experiences are built with Zendesk. Zendesk’s powerful and flexible customer service and engagement platform scales to meet the needs of any business, from startups and small businesses to growth companies and enterprises. Zendesk serves businesses across a multitude of industries, with more than 125,000 paid customer accounts offering service and support in more than 30 languages. Headquartered in San Francisco, Zendesk operates worldwide with 15 offices in North America, Europe, Asia, Australia, and South America. Learn more at www.zendesk.com.
  
  
  Interested in knowing what we do in the community? Check out the Zendesk Neighbor Foundation to learn more about how we engage with, and provide support to, our local communities.  
  
  
  Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster diversity & inclusion in the workplace. Individuals seeking employment at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law.
  
  
  By submitting your application, you agree that Zendesk may collect your personal data for recruiting, global organization planning, and related purposes.  Zendesk's Candidate Privacy Notice explains what personal information Zendesk may process, where Zendesk may process your personal information, its purposes for processing your personal information, and the rights you can exercise over Zendesk’s use of your personal information.  
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  Security
  Senior Product Security Engineer
  If you are passionate about Application Security, understand how to build applications securely or enjoy designing creative approaches to scale security through automation, then we want you to join our global Product Security team. Our customer service and engagement products are powerful and flexible, and scale to meet the needs of over 130,000 business. They rely on us to protect their data and that of their customers.
  
  
  On Zendesk Security Team we develop and build processes and tools that allow Zendesk Engineering to make the right, secure decisions for our customers and bake security into our products. We partner with our engineers to prioritise security during the entire software development life cycle and provide them the tools and programs to do so, including a mature bug bounty program, a vibrant Security Champions program, regular and in-depth security reviews, static/dynamic testing tooling and vulnerability lifecycle management.
  
  
  What you get to do every day:
  • Secure all customer facing applications, including web and mobile technologies
  • Automate and integrate security tooling into CI/CD pipelines at scale
  • Evaluate, implement and operationalize additional tooling as needed
  • Improve quality and signal-to-noise ratio of security tooling
  • Validate identified vulnerabilities and drive them through the vulnerability lifecycle
  • Partner with Engineering to review software design from a security perspective while driving improved security controls across our product portfolio
  • Respond to incidents/breaches as needed and support investigations
  • Mentor juniors and run developer training sessions where required
  • Work in a team oriented, fast-paced, global, and flexible environment
  What you bring to the role:
  • At least 7 years of application security experience either in an offensive or defensive role
  • Programming experience is necessary. The choice of language is up to you
  • Experience with agile development processes, working in a fast-paced environment with continuous integration and continuous deployment
  • Experience with Static Analysis (SAST) and Software Composition Analysis (SCA) / Dependency Management tools
  • Knowledge of modern web application technologies including their security threats and vulnerabilities
  • Excellent problem solving skills and self-motivated to learn and upskill regularly
  Nice to have:
  • Security certifications such as OSCP, GWEB, GPEN, GWAPT, CISSP, GSEC, etc. is a plus
  • Involvement in local or regional security user groups or conferences
  Zendesk Singapore is home to our globally successful Chat product, which enables customer service agents to engage their customers instantly via web, mobile and messaging. Zendesk Chat contributes significantly to our rapid growth both across Asia Pacific and globally. You have an amazing opportunity to be part of something that is truly exceptional. An awesome product that is developed end-to-end in Singapore, with product management, design, engineering, infrastructure, and go-to-market teams working together here at our APAC headquarters.
  
  
  There are many things that make Zendesk very unique. Here are just a few:
  
  
  The Zendesk engineering team is an organization of diverse talent and incredible opportunity. From machine learning and big data to myriad other cutting-edge technical topics, we have some of the world’s best minds on the team. From the Tech Book Club to catered Tech Talks to an active wiki to formal Tech Reviews, we’re all contributing to building the best solutions and teams we can.
  
  
  In addition, we have teams specifically creating tools to make life easier for our engineers. There are teams that help keep everything running. There are other teams finding and fixing bugs as they are reported by customers so small things don’t turn into big problems. You’ll have a large, very talented group of people that have your back. They will be supporting you on what you want to get done.
  
  
  There is also the opportunity factor. We’re big but not too big. There is a lot of opportunity to contribute and do your best work.
  
  
  We’re a truly global organization with offices in 14 cities across the world. As a fluid organization where you can move from one team to another, in Singapore or across the globe, we help facilitate transitions when the time is right.
  
  
  Zendesk invests in keeping the team happy.  Fair compensation, a generous stock plan, a top of the line employee stock purchase program (ESPP), are all examples of how Zendesk is committed to keep the people that work here happy… and it shows. We are also keen on ongoing learning, so you will develop your skills through pair programming, lunch and learns, hackathons, lab days to experiment with new ideas and you have a yearly training allowance too.
  
  
  Zendesk cares about local communities. We want to be good citizens of the communities we are part of. We volunteer in community, provide grants, provide technological support, offer training and much more to support the people around us.
  
  
  The best customer experiences are built with Zendesk. Zendesk’s powerful and flexible customer service and engagement platform scales to meet the needs of any business, from startups and small businesses to growth companies and enterprises. Zendesk serves businesses across a multitude of industries, with more than 125,000 paid customer accounts offering service and support in more than 30 languages. Headquartered in San Francisco, Zendesk operates worldwide with 15 offices in North America, Europe, Asia, Australia, and South America. Learn more at www.zendesk.com.
  
  
  Interested in knowing what we do in the community? Check out the Zendesk Neighbor Foundation to learn more about how we engage with, and provide support to, our local communities.  
  
  
  Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster diversity & inclusion in the workplace. Individuals seeking employment at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law.
  
  
  By submitting your application, you agree that Zendesk may collect your personal data for recruiting, global organization planning, and related purposes.  Zendesk's Candidate Privacy Notice explains what personal information Zendesk may process, where Zendesk may process your personal information, its purposes for processing your personal information, and the rights you can exercise over Zendesk’s use of your personal information.  
  Apply for this positionShare this position