Job Openings

• Accounting, Finance & Legal
  Senior Payroll Analyst (APAC)
  Our Payroll department is looking for an experienced and self-motivated system savvy Senior Payroll Analyst to join our team. Reporting to the Payroll Manager, the Senior Payroll Analyst will work closely with the Accounting, People Ops and Benefits teams. The Senior Payroll Analyst will be responsible for assisting with the timely and accurate processing of all payroll cycles and payroll associated tasks.
  
  
  Responsibilities:
  • Keep abreast with payroll regulatory changes in APAC countries, review and analyse tax and legal regulations (including complex issues such as stock based compensation), identify issues/implications affecting company and employees
  • Supports processing and disbursement of payroll on time with a high degree of accuracy
  • Plan, coordinate and manage payroll across all APAC countries and ensure that payroll cycles and deadlines at multiple locations are adhered to by all parties involved in the payroll cycle
  • Responsible through review and analysis, accurate and timely processing of monthly payroll for APAC countries in accordance with company policies and local regulatory standard, including liaising with payroll vendors where applicable
  • Responsible for accurate and timely filing and payment of statutory payroll withholding taxes/social security contributions to relevant government authorities
  • Tracks employee share scheme, stock purchase plan and share grants; ensure that employee income/gains from stock purchase plan and share grants are correctly computed and filed in accordance with local regulatory standards
  • Responsible for annual employee income tax filings
  • Resolve escalations by providing root cause analysis and corrective action for complex or non-routine situations
  • Consistently review existing work practices and recommending areas for improvements including workflows, 3rd party payroll vendor competencies, analysis & planning, regulatory compliance etc
  • Prepare month-end journals and reporting integrating to the financial system including preparation/distribution of departmentalised payroll detail reports, leave balances, headcount etc
  • Assist in implementation of improvements/enhancements, including working independently with all stakeholders, and achieve high level of efficiency, accuracy and compliance
  • Providing support to Finance team for both internal and external audits on payroll related accounts, payroll related journal entries and accruals
  • Provide directional guidance to junior payroll specialist for all payroll processes
  Requirements:
  • Diploma in Accountancy, Finance or related professional qualification with more than 5 years of relevant professional experience
  • Prior APAC/regional payroll experience (preferably more than 5 years of experience) required
  • Australia payroll experience is preferred
  • Capable of working under time constraints and meeting tight deadlines
  • Highly organized and ability to multi-task
  • Extensive knowledge of Excel, including use of pivot tables
  • Ability to accurately manipulate and move data to and from a variety of sources across multiple platforms; ability to query, sort, merge, combine, and summarize
  • Ability to work independently and collaboratively within a team
  The best customer experiences are built with Zendesk. Zendesk’s powerful and flexible customer service and engagement platform scales to meet the needs of any business, from startups and small businesses to growth companies and enterprises. Zendesk serves businesses across a multitude of industries, with more than 125,000 paid customer accounts offering service and support in more than 30 languages. Headquartered in San Francisco, Zendesk operates worldwide with 15 offices in North America, Europe, Asia, Australia, and South America. Learn more at www.zendesk.com.
  
  
  Interested in knowing what we do in the community? Check out the Zendesk Neighbor Foundation to learn more about how we engage with, and provide support to, our local communities.  
  
  
  Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster diversity & inclusion in the workplace. Individuals seeking employment at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law.
  
  
  By submitting your application, you agree that Zendesk may collect your personal data for recruiting, global organization planning, and related purposes.  Zendesk's Candidate Privacy Notice explains what personal information Zendesk may process, where Zendesk may process your personal information, its purposes for processing your personal information, and the rights you can exercise over Zendesk’s use of your personal information.  
  Apply for this positionShare this position
  Creative
  Product Design Manager
  At Zendesk, the design culture starts with our three Danish co-founders and flows outward into every aspect of the organization. From the Scandinavian aesthetic of our workspace, to the way we gather, work, and create – design is an integral part of everyday life at Zendesk. As a product design team we believe in a collaborative working style with a bias towards rapid prototyping, experimentation, and a strong curiosity for our customers and their needs.
  
  
  What we're looking for:
  As a Design Manager in Singapore, you will be driving the user experience of our live chat and messaging focussed features and products. You will do this with the support of a team of Product Designers based in Singapore, whom you will be responsible for managing, supporting and mentoring. Your work will contribute to Zendesk’s vision for highly integrated and seamless omni-channel experiences between consumer and business.
  
  
  What you get to do every day:
  • Work with internationally distributed, cross-functional teams of Product Managers, Engineers and Designers
  • Manage a passionate and talented team of hands-on Product Designers
  • Act as a conduit between our Singaporean Product Design team and all primary stakeholders (Design, Product, Engineering etc)
  • Work with our other regional leaders to develop and implement more consistent ways of working
  • Present design solutions to stakeholders and company executives, defend design decisions and incorporate feedback into the design cycle
  What you bring to the role:
  • 5+ years of professional experience designing and shipping great products
  • 3+ years of management experience and a successful track record managing and building product design teams
  • Ability to lead by example, and mentor others to deliver work
  • A strong portfolio that showcases your work, provides detail of your role on projects, and shows examples of functional designs and/or projects that you have contributed to from start to finish
  *** Please provide a link to your portfolio or work samples with your application ***
  Zendesk Singapore is home to our globally successful Chat product, which enables customer service agents to engage their customers instantly via web, mobile and messaging. Zendesk Chat contributes significantly to our rapid growth both across Asia Pacific and globally. You have an amazing opportunity to be part of something that is truly unique: an awesome product that is developed end-to-end in Singapore, with product management, design, engineering, infrastructure, and go-to-market teams.
  
  
  The best customer experiences are built with Zendesk. Zendesk’s powerful and flexible customer service and engagement platform scales to meet the needs of any business, from startups and small businesses to growth companies and enterprises. Zendesk serves businesses across a multitude of industries, with more than 125,000 paid customer accounts offering service and support in more than 30 languages. Headquartered in San Francisco, Zendesk operates worldwide with 15 offices in North America, Europe, Asia, Australia, and South America. Learn more at www.zendesk.com.
  
  
  Interested in knowing what we do in the community? Check out the Zendesk Neighbor Foundation to learn more about how we engage with, and provide support to, our local communities.  
  
  
  Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster diversity & inclusion in the workplace. Individuals seeking employment at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law.
  
  
  By submitting your application, you agree that Zendesk may collect your personal data for recruiting, global organization planning, and related purposes.  Zendesk's Candidate Privacy Notice explains what personal information Zendesk may process, where Zendesk may process your personal information, its purposes for processing your personal information, and the rights you can exercise over Zendesk’s use of your personal information.  
  Apply for this positionShare this position
  Engineering & Product
  Front End Software Engineer
  Zendesk is looking for a Front End Software Engineer with a passion for building high performance applications with React. You’ll join our dynamic, expanding Engineering team in Singapore to work on Zendesk Chat. You’ll play a major role in building a modern, world-class dashboard that is performant, scalable and based on the latest React. You’ll also have the opportunity to participate in the design and implementation of our next generation API with GraphQL.
  
  
  As a Front End Software Engineer, you’ll work alongside smart people who care about the product and the code. We emphasize pragmatism over dogmatism. Our team uses best practices at every stage of the development cycle: peer code review, automated testing and rapid deployment. As part of our team, you’ll own software throughout the entire development life-cycle.
  
  
  You’ll have the opportunity to fast track your development skills whilst liaising with engineers in other offices, including San Francisco and Melbourne.
  
  
  What you bring to the role:
  • Previous experience in a similar role as a Front End Software Engineer, Web Developer, JavaScript Ninja, UI Developer etc.
  • Experience with React
  • Knowledge on GraphQL
  • Mad skills in HTML & CSS
  • A passion for great design and usability
  • Great communication skills and the ability to work well with others
  • Experience in building embeddable frameworks
  • Contributions to open-source Javascript-based projects
  Zendesk Singapore is home to our globally successful Chat product, which enables customer service agents to engage their customers instantly via web, mobile and messaging. Zendesk Chat contributes significantly to our rapid growth both across Asia Pacific and globally. You have an amazing opportunity to be part of something that is truly unique: an awesome product that is developed end-to-end in Singapore, with product management, design, engineering, infrastructure, and go-to-market teams working together here at our APAC headquarters.
  
  
  The best customer experiences are built with Zendesk. Zendesk’s powerful and flexible customer service and engagement platform scales to meet the needs of any business, from startups and small businesses to growth companies and enterprises. Zendesk serves businesses across a multitude of industries, with more than 125,000 paid customer accounts offering service and support in more than 30 languages. Headquartered in San Francisco, Zendesk operates worldwide with 15 offices in North America, Europe, Asia, Australia, and South America. Learn more at www.zendesk.com.
  
  
  Interested in knowing what we do in the community? Check out the Zendesk Neighbor Foundation to learn more about how we engage with, and provide support to, our local communities.  
  
  
  Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster diversity & inclusion in the workplace. Individuals seeking employment at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law.
  
  
  By submitting your application, you agree that Zendesk may collect your personal data for recruiting, global organization planning, and related purposes.  Zendesk's Candidate Privacy Notice explains what personal information Zendesk may process, where Zendesk may process your personal information, its purposes for processing your personal information, and the rights you can exercise over Zendesk’s use of your personal information.  
  Apply for this positionShare this position
  Software Engineer, Build & Release Engineering
  Zendesk is looking for a Software Engineer to join our Build & Release Engineering (BRE)  team in Singapore. You will be working with a group of highly skilled engineers to automate and accelerate the deployment process from check-in to production, provide tools used to build and test Zendesk applications, and provide development and test environments to  Zendesk Chat Engineering . This is an excellent opportunity to have a large impact on an entire engineering organization.
  
  
  What you get to do every day:
  • Migrate our development environment to Kubernetes
  • Work on the next generation of CI/CD pipeline for Zendesk
  • Create automated testing environment
  • Design, code and deliver tooling systems that improve developers’ efficiency and support delivery of product features from development environment, to staging, to production environment.
  • Create tools to drive performance testing
  • Join technical discussions
  What you bring to the role:
  • Required:
  • Experience in software development, preferably in release engineering, tools engineering, or related area
  • Fluent in Python or Ruby and JavaScript
  • Solid shell scripting skills
  • Basics of Unix system administration
  • Experience with Cloud based solutions (AWS, GCP, S3, Route 53, ElasticCache etc)
  • Experience with CI/CD (Jenkins, Chef, Ansible, Consul, Terraform)
  • Experience with container management systems and virtualization tools (Docker, Kubernetes , Google Cloud SDK)
  • Good understanding of computer networking
  • Good communication skills
  
  
  • Nice to have:
  • Experience with AWS Code,Pipeline or Armory Spinnaker
  • Experience with Kafka
  • Experience with Golang
  • Experience with any JVM language
  • A Degree in Computer Science, Engineering, or equivalent.
  Zendesk Singapore is home to our globally successful Chat product, which enables customer service agents to engage their customers instantly via web, mobile and messaging. Zendesk Chat contributes significantly to our rapid growth both across Asia Pacific and globally. You have an amazing opportunity to be part of something that is truly unique: an awesome product that is developed end-to-end in Singapore, with product management, design, engineering, infrastructure, and go-to-market teams working together here at our APAC headquarters.
  
  
  The best customer experiences are built with Zendesk. Zendesk’s powerful and flexible customer service and engagement platform scales to meet the needs of any business, from startups and small businesses to growth companies and enterprises. Zendesk serves businesses across a multitude of industries, with more than 125,000 paid customer accounts offering service and support in more than 30 languages. Headquartered in San Francisco, Zendesk operates worldwide with 15 offices in North America, Europe, Asia, Australia, and South America. Learn more at www.zendesk.com.
  
  
  Interested in knowing what we do in the community? Check out the Zendesk Neighbor Foundation to learn more about how we engage with, and provide support to, our local communities.  
  
  
  Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster diversity & inclusion in the workplace. Individuals seeking employment at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law.
  
  
  By submitting your application, you agree that Zendesk may collect your personal data for recruiting, global organization planning, and related purposes.  Zendesk's Candidate Privacy Notice explains what personal information Zendesk may process, where Zendesk may process your personal information, its purposes for processing your personal information, and the rights you can exercise over Zendesk’s use of your personal information.  
  Apply for this positionShare this position
  Software Engineer, NodeJS
  Zendesk is looking for a Software Engineer to work on highly scalable technical challenges. You’ll be based in our Asian HQ in Singapore.
  
  
  You’ll be part of an expanding team responsible for building our innovative chat application that helps thousands of businesses engage and building better relationships with customers. This includes bite-sized feature development projects to large operational undertakings, such as building the systems that enable us to deliver fast, scalable and reliable services to users.
  
  
  Software Engineers at Zendesk are expected to be hands-on technologists who could contribute to application development directly, contribute to the design and implementation of projects, and be involved in technical discussions within their teams. You should love finding simple solutions to complex problems, and is willing to pick up new knowledge. You should have technical background or relevant experience with web infrastructure, distributed systems, or component-oriented software engineering.
  
  
  What you get to do every day:
  • Design, code and deliver scalable and reliable backend systems that support our live chat system.
  • Participate in technical discussions.
  • Ensure scalability, performance, maintainability and security of the technical platform in collaboration with ops teams.
  • Identify areas of our product and infrastructure that need improvement and drive fixes to completion.
  • Participate in all phases of the software lifecycle.
  • Learning through code review, code pairing to grow yourself to next level.
  • Become a key contributor to better working practices across Zendesk.
  What you bring to the role:
  • Required:
  • Education or relevant experience in software engineering.
  • Knowledge with Javascript, especially ES6, and with NodeJS.
  • Working knowledge with one or more of the following data stores and systems: MySQL, ElasticSearch, Riak, Redis, Kafka
  • Basic understanding of architecture of highly concurrent and low latency systems and common tradeoffs with regard to performance, scalability and reliability
  • Passion for understanding complex systems, debugging problems, and pushing solutions to production.
  • Nice to have:
  • Experience with Python and/or Java is a plus.
  • Experience with frontend development is a plus.
  • A Degree in Computer Science, Engineering, or equivalent.
  Zendesk Singapore is home to our globally successful Chat product, which enables customer service agents to engage their customers instantly via web, mobile and messaging. Zendesk Chat contributes significantly to our rapid growth both across Asia Pacific and globally. You have an amazing opportunity to be part of something that is truly unique: an awesome product that is developed end-to-end in Singapore, with product management, design, engineering, infrastructure, and go-to-market teams working together here at our APAC headquarters.
  
  
  The best customer experiences are built with Zendesk. Zendesk’s powerful and flexible customer service and engagement platform scales to meet the needs of any business, from startups and small businesses to growth companies and enterprises. Zendesk serves businesses across a multitude of industries, with more than 125,000 paid customer accounts offering service and support in more than 30 languages. Headquartered in San Francisco, Zendesk operates worldwide with 15 offices in North America, Europe, Asia, Australia, and South America. Learn more at www.zendesk.com.
  
  
  Interested in knowing what we do in the community? Check out the Zendesk Neighbor Foundation to learn more about how we engage with, and provide support to, our local communities.  
  
  
  Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster diversity & inclusion in the workplace. Individuals seeking employment at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law.
  
  
  By submitting your application, you agree that Zendesk may collect your personal data for recruiting, global organization planning, and related purposes.  Zendesk's Candidate Privacy Notice explains what personal information Zendesk may process, where Zendesk may process your personal information, its purposes for processing your personal information, and the rights you can exercise over Zendesk’s use of your personal information.  
  Apply for this positionShare this position
  Software Engineer, Omnichannel (Front-end)
  Zendesk is looking for Frontend Software Engineer with a passion for Javascript to join the Chat Omnichannel Team. You’ll join our dynamic, expanding engineering team in Singapore. As part of the Chat product office in Singapore, the Omnichannel Team focuses on delivering the best experience to our customers.
  
  
  As a Frontend Software Engineer, you’ll work alongside smart people who care about the product and the code. We build our user interface using React, GraphQL, and in-house frameworks. You will take an active part in fulfilling a major strategic goal for Zendesk and helping improve customer support at many of the world’s most successful companies.
  
  
  What you get to do every day:
  • Participate in technical design discussions and propose innovative solutions.
  • Build POCs to test candidate technologies and make informed decisions.
  • Actively participate in coding, reviewing pull requests and testing.
  • Collaborate with the Technical Lead to provide technical insights and estimates.
  • Mentor junior members in the team and evangelize coding best practices.
  • Contribute to better working practices across Zendesk.
  How you will make a difference:
  • You have a 3+ years record in Software Engineering with proven knowledge in Javascript.
  • You have used different frontend technologies (experience with React.js and knowledge on GraphQL is a plus).
  • You show a mature and pragmatic approach when choosing technologies.
  • You have strong communication skills: you’re good at listening and at speaking up.
  • You put the customer first and respect your commitment to deliver.
  • Personal projects, collaboration to open-source community or active learning initiatives would be a good sign of your passion to learn and solve problems.
  Zendesk Singapore is home to our globally successful Chat product, which enables customer service agents to engage their customers instantly via web, mobile and messaging. Zendesk Chat contributes significantly to our rapid growth both across Asia Pacific and globally. You have an amazing opportunity to be part of something that is truly unique: an awesome product that is developed end-to-end in Singapore, with product management, design, engineering, infrastructure, and go-to-market teams working together here at our APAC headquarters.
  
  
  The best customer experiences are built with Zendesk. Zendesk’s powerful and flexible customer service and engagement platform scales to meet the needs of any business, from startups and small businesses to growth companies and enterprises. Zendesk serves businesses across a multitude of industries, with more than 125,000 paid customer accounts offering service and support in more than 30 languages. Headquartered in San Francisco, Zendesk operates worldwide with 15 offices in North America, Europe, Asia, Australia, and South America. Learn more at www.zendesk.com.
  
  
  Interested in knowing what we do in the community? Check out the Zendesk Neighbor Foundation to learn more about how we engage with, and provide support to, our local communities.  
  
  
  Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster diversity & inclusion in the workplace. Individuals seeking employment at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law.
  
  
  By submitting your application, you agree that Zendesk may collect your personal data for recruiting, global organization planning, and related purposes.  Zendesk's Candidate Privacy Notice explains what personal information Zendesk may process, where Zendesk may process your personal information, its purposes for processing your personal information, and the rights you can exercise over Zendesk’s use of your personal information.  
  Apply for this positionShare this position
  Internships
  Product Management Intern
  Zendesk builds software for better customer relationships. It empowers organisations to improve customer engagement and better understand their customers. Zendesk products are easy to use and implement. They give organizations the flexibility to move quickly, focus on innovation, and scale with their growth. And it's a great user experience!One of the ways we enable great user experiences is through fun surprise and delight features that allow our customers to show their personality when they're communicating with their customers.
  
  
  There's currently no way for agents to liven up their chats with their customers using emojis. You will work on building out an emoji solution that is scalable, intuitive, and addictive. You'll need to understand how various clients interpret emojis and determine a strategy for how they'll be used across multiple platforms, including browsers, mobile apps, and APIs. The goal is to have a simple and fun emoji picker that agents will want to use to help improve both the customer experience and customer satisfaction scores.
  
  
  Scope of Work
  • You will work closely with engineering, user experience designers, visual designers, and data analysts to make data-aware empirical decisions around:
  • What clients we can support with a native unicode experience
  • Whether we should build out an emoji library
  • How to identify and measure success
  • Competitive and market research
  • What incremental improvements can be made in future releases
  • What the scope should be given real world engineering and business constraints
  • How to build and defend a business plan
  • How to launch a product to thousands of customers
  • Bonus: Time permitting, you can work closely with a machine learning team to figure out a way to make automated emoji suggestions
  Requirements
  • Solid understanding of front-end technologies and frameworks like JavaScript, CSS, and React.js
  • Familiarity with APIs
  • Good user experience and design sense
  Zendesk Singapore is home to our globally successful Chat product, which enables customer service agents to engage their customers instantly via web, mobile and messaging. Zendesk Chat contributes significantly to our rapid growth both across Asia Pacific and globally. You have an amazing opportunity to be part of something that is truly unique: an awesome product that is developed end-to-end in Singapore, with product management, design, engineering, infrastructure, and go-to-market teams working together here at our APAC headquarters.
  
  
  The best customer experiences are built with Zendesk. Zendesk’s powerful and flexible customer service and engagement platform scales to meet the needs of any business, from startups and small businesses to growth companies and enterprises. Zendesk serves businesses across a multitude of industries, with more than 125,000 paid customer accounts offering service and support in more than 30 languages. Headquartered in San Francisco, Zendesk operates worldwide with 15 offices in North America, Europe, Asia, Australia, and South America. Learn more at www.zendesk.com.
  
  
  Interested in knowing what we do in the community? Check out the Zendesk Neighbor Foundation to learn more about how we engage with, and provide support to, our local communities.  
  
  
  Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster diversity & inclusion in the workplace. Individuals seeking employment at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law.
  
  
  By submitting your application, you agree that Zendesk may collect your personal data for recruiting, global organization planning, and related purposes.  Zendesk's Candidate Privacy Notice explains what personal information Zendesk may process, where Zendesk may process your personal information, its purposes for processing your personal information, and the rights you can exercise over Zendesk’s use of your personal information.  
  Apply for this positionShare this position
  Software Engineer Intern - Chat Growth
  Zendesk builds software for better customer relationships. It empowers organisations to improve customer engagement and better understand their customers. Zendesk products are easy to use and implement. They give organisations the flexibility to move quickly, focus on innovation, and scale with their growth.
  
  
  Understanding our Customers is paramount for Zendesk.
  
  
  We therefore dedicate ourselves to optimise our internal data framework in order to produce well-refined analyses of Zendesk products’ usage which enable us to optimise our Customers’ experience.
  
  
  The Zendesk Chat Growth team is looking for a driven individual to:
  contribute in improving Zendesk Chat data processing pipeline
  contribute in producing refined analysis of our Customer’s usage of our product
  contribute in improving our A/B testing capabilities to accelerate our experimentation cycles
  design, plan and implement A/B tests within Zendesk Products, analyse the results and iterate.
  
  
  You will have the opportunity to design and develop components using data-processing services such as Apache Kafka / S3 Data Lake / Amazon Kinesis Analytics.You will also have the opportunity to be exposed to a wide range of our stack
  
  
  Scope of Work
  • Familiarize with Zendesk products and internal Data Reporting architecture
  • Contribute to system designs, proof-of-concepts and development of data pipelines using AWS capabilities and Data Lake as the foundation
  • Contribute to build A/B test experiments at multi-product level, this includes collaboration across offices
  • Contribute to Data analysis of our Customers’ usage of the product. This also means liaise with our Creative teams to design experiments to improve Zendesk products
  • Familiarize with Zendesk implementation of Apache Kafka, Kafka Connect and AWS services such as Kinesis Analytics and S3 Data Lake
  • Familiarize with modern software development processes:
  • Familiarise yourself with the technology stack used in Zendesk Chat back-end platform.
  • Learn about Agile Software Development (we use Scrum at Zendesk Chat) and how to work in fast iterations.
  • Learn how to manage code at a massive scale with Git, and how engineers at Zendesk Chat do code reviews.
  • Participate and contribute in sprint planning, retrospectives and daily stand ups.
  • Ensure that your code is written with accompanying unit tests.
  • In addition, work closely with Test Engineering team to automate tests.
  • As and when required, you may need to work on replicating bugs that are reported and fix them.
  • Provide documentation on the entire implementation
  Requirements
  • Experience in one or more of the following technologies is preferred but not required
  • Python, JavaAWS services (S3, Kinesis Analytics, Spark EML)
  • Apache Kafka and Kafka Connect
  • Data analysis tools such as Tableau, Google BigQuery and Excel
  Zendesk Singapore is home to our globally successful Chat product, which enables customer service agents to engage their customers instantly via web, mobile and messaging. Zendesk Chat contributes significantly to our rapid growth both across Asia Pacific and globally. You have an amazing opportunity to be part of something that is truly unique: an awesome product that is developed end-to-end in Singapore, with product management, design, engineering, infrastructure, and go-to-market teams working together here at our APAC headquarters.
  
  
  The best customer experiences are built with Zendesk. Zendesk’s powerful and flexible customer service and engagement platform scales to meet the needs of any business, from startups and small businesses to growth companies and enterprises. Zendesk serves businesses across a multitude of industries, with more than 125,000 paid customer accounts offering service and support in more than 30 languages. Headquartered in San Francisco, Zendesk operates worldwide with 15 offices in North America, Europe, Asia, Australia, and South America. Learn more at www.zendesk.com.
  
  
  Interested in knowing what we do in the community? Check out the Zendesk Neighbor Foundation to learn more about how we engage with, and provide support to, our local communities.  
  
  
  Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster diversity & inclusion in the workplace. Individuals seeking employment at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law.
  
  
  By submitting your application, you agree that Zendesk may collect your personal data for recruiting, global organization planning, and related purposes.  Zendesk's Candidate Privacy Notice explains what personal information Zendesk may process, where Zendesk may process your personal information, its purposes for processing your personal information, and the rights you can exercise over Zendesk’s use of your personal information.  
  Apply for this positionShare this position
  Software Engineer Intern - Chat Public API
  At Zendesk, we strive to make customer relationships beautifully simple. One of the ways we look at the improve the business to customer interaction is through self-help. Our embeddable Web Widget is used to provide relevant and constructive knowledge base articles to customers. As the landscape of customer support evolves, we are thinking of more novel ways to better serve our customers.
  
  
  At Zendesk Chat, we focus a lot on our platform and are striving to improve and add more features to our Public API. The Chat team is looking for a capable intern to drive the project to release the next version of our Public API; This involves improving our underlying OAuth flows, adding more features/endpoints, integrating with our rate-limit service. We have big plans for the Public API as we look to drive our company platform first.
  
  
  Scope of Work
  • Familiarize yourself with the technology stack that powers Zendesk Chat’s Public API
  • Learn about best practices for REST/GraphQL API development
  • Familiarize yourself with OAuth2 workflows, rate-limiting, pagination, etc that go into making a great API
  • Be embedded with the Zendesk Chat team and contribute to all the team meetings
  • Learn about the importance of well-tested code and ensure that your work is heavily unit-tested
  • As and when required, you may need to work on replicating bugs that are reported and fix them
  • Learn to work with technologies at scale. The current Zendesk Chat Public API serves over 10,000 requests per second.
  Requirements
  • Experience in the following technologies is preferred but not required:
  • JavaScript
  • Python
  • Rest API
  • GraphQL
  • Unit testing
  Zendesk Singapore is home to our globally successful Chat product, which enables customer service agents to engage their customers instantly via web, mobile and messaging. Zendesk Chat contributes significantly to our rapid growth both across Asia Pacific and globally. You have an amazing opportunity to be part of something that is truly unique: an awesome product that is developed end-to-end in Singapore, with product management, design, engineering, infrastructure, and go-to-market teams working together here at our APAC headquarters.
  
  
  The best customer experiences are built with Zendesk. Zendesk’s powerful and flexible customer service and engagement platform scales to meet the needs of any business, from startups and small businesses to growth companies and enterprises. Zendesk serves businesses across a multitude of industries, with more than 125,000 paid customer accounts offering service and support in more than 30 languages. Headquartered in San Francisco, Zendesk operates worldwide with 15 offices in North America, Europe, Asia, Australia, and South America. Learn more at www.zendesk.com.
  
  
  Interested in knowing what we do in the community? Check out the Zendesk Neighbor Foundation to learn more about how we engage with, and provide support to, our local communities.  
  
  
  Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster diversity & inclusion in the workplace. Individuals seeking employment at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law.
  
  
  By submitting your application, you agree that Zendesk may collect your personal data for recruiting, global organization planning, and related purposes.  Zendesk's Candidate Privacy Notice explains what personal information Zendesk may process, where Zendesk may process your personal information, its purposes for processing your personal information, and the rights you can exercise over Zendesk’s use of your personal information.  
  Apply for this positionShare this position
  Marketing
  Digital Experience Manager, Japan
  Zendesk is looking for an energetic and motivated optimization expert to join our Singapore-based Marketing team as a Digital Experience Manager for the Japan market. Your main responsibility in this role will be to optimize the customer journey for Zendesk in Japan, from discovery to conversion/purchase. 
   
  This position is based in our Singapore office, which is the Asia-Pacific regional headquarters for Zendesk, a San-Francisco-base high-growth technology company. We are at an exciting and pivotal moment in Zendesk’s history. We have recently announced that we have surpassed a USD $500M annual revenue run rate and are looking to scale to USD $1B in revenue in 2020. Japan is a critical market in our growth strategy. 
   
  To be successful in this role, candidates must have a passion for delivering exceptional customer experiences, strong experience in web optimization, an understanding of how content moves prospects through the marketing funnel, deep knowledge of the Japanese business mind-set, and be a native Japanese speaker who is also fluent in English. 
  
  
  Responsibilities
  • In close partnership with the Japan Marketing and Sales teams and the Global marketing team, evaluate every stage of the buyer’s journey (discovery, evaluation, trial nurture, purchase) to make it “right for Japan” based on deep customer insights
  • Review all localized content to ensure high-quality translation that is technically accurate, natural-sounding, culturally appropriate including tone and voice, and aligned to Zendesk brand guidelines
  • Leverage relentless testing and optimization to define the optimal customer journey for Zendesk in Japan across SMB, mid-market, and the enterprise, with primary KPIs being increased discovery, engagement, and conversion
  • Drive a data-oriented marketing approach
  • Develop strong and collaborative working relationships with key stakeholders across Marketing, Sales, and Product
  • Respond quickly to requests, work collaboratively to solve problems, and communicate regularly with extended team
  • Most importantly, have a flexible mindset, willing to adjust how the role is defined and responsibilities are distributed based on what the business needs at the time
  • Manage and use feedback from different stakeholders to improve customers' journey
  • Make customer-centric recommendations and decisions
  Requirements
  • Minimum 3-5 years B2B marketing experience
  • Strong experience leveraging the web as a critical component of the customer journey (role of web in driving engagement with prospects, capturing leads, and nurture)
  • Understanding of how content moves prospects through the marketing funnel
  • Ability to operate in a dynamic environment with minimal supervision
  • Excellent interpersonal communication, written and verbal, in Japanese and English
  • Team player with proven track record in working effectively with across teams
  • Strong data and analytical skills; ability to assess opportunities, track & analyze results
  • Deep knowledge of the Japanese business mind-set
  • Be a native Japanese speaker
  • Also fluent in English
  • Understanding of UX in a Japanese context
  The best customer experiences are built with Zendesk. Zendesk’s powerful and flexible customer service and engagement platform scales to meet the needs of any business, from startups and small businesses to growth companies and enterprises. Zendesk serves businesses across a multitude of industries, with more than 125,000 paid customer accounts offering service and support in more than 30 languages. Headquartered in San Francisco, Zendesk operates worldwide with 15 offices in North America, Europe, Asia, Australia, and South America. Learn more at www.zendesk.com.
  
  
  Interested in knowing what we do in the community? Check out the Zendesk Neighbor Foundation to learn more about how we engage with, and provide support to, our local communities.  
  
  
  Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster diversity & inclusion in the workplace. Individuals seeking employment at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law.
  
  
  By submitting your application, you agree that Zendesk may collect your personal data for recruiting, global organization planning, and related purposes.  Zendesk's Candidate Privacy Notice explains what personal information Zendesk may process, where Zendesk may process your personal information, its purposes for processing your personal information, and the rights you can exercise over Zendesk’s use of your personal information.  
  Apply for this positionShare this position
  Digital Marketing Manager
  Zendesk is looking for a Digital Marketing Manager to join our expanding APAC team. As part of the APAC digital team, your objectives will be to execute and manage digital campaigns to increase returns for our online lead generation activities.
  
  
  This is an excellent opportunity for someone who is skilled in paid, social and display advertising.
  
  
  Ideally, we would like for you to be passionate about customer experience and have a keen interest to work in a fast-growing Technology company like Zendesk.
  
  
  Responsibilities
  • Hands-on management and optimization of paid media channels such as paid search, paid social, content syndication - to build best-in-class performance marketing channels for Zendesk across different countries in APAC
  • Day-to-day campaign bid management and execution tactics across multiple platforms to exceed goals and maximise return on ad spend
  • Deliver against targets by collaborating with HQ channel leads on key performance marketing channels: paid search, paid social, content syndication and display advertising programs
  • Work closely with the APAC Regional Marketing teams, digital agencies and the Zendesk global digital team in San Francisco to develop and execute the APAC digital marketing activities to drive inbound leads
  • Ensure all digital campaigns are delivered according to brief, on time and within budget
  • Deliver against targets by managing paid search, paid social and display advertising programs
  • Conduct A/B testing when necessary to improve campaign effectiveness
  • Ensure that digital campaigns and leads are properly tagged and tracked
  • Provide analysis, visibility and insights on regional digital advertising performance
  • Manage budgets in collaboration with the global digital team and local marketing leads
  • Support growth initiatives by creating and optimizing digital marketing campaigns
  • Work with global digital team to optimize existing paid search programs (AdWords, Bing, Yahoo, Marin)
  • Manage digital testing and optimization initiatives within digital media channels
  • Manage the analytics tools used for measure performance
  • Work with the Marketing & Communications team to create high-quality brand awareness campaigns for a range of online platforms which is optimized and consistent with the Zendesk brand and tone of voice
  Requirements
  • 5 years hands on experience running paid search or paid social
  • Experienced in performance marketing, with a focus on understanding Return on Investment (ROI)
  • Strong quantitative skills and ability to analyze data and make data-driven decisions
  • Ability to clearly communicate results, key learnings and areas of opportunities
  • Relevant experience including PPC, paid social and display
  • Knowledge of current online marketing trends and best practices
  • Experience working with agencies and teams across time zones
  • Team player and experience with managing multiple stakeholders
  • Experience managing digital budgets
  #LI-AL1 
  
  
  The best customer experiences are built with Zendesk. Zendesk’s powerful and flexible customer service and engagement platform scales to meet the needs of any business, from startups and small businesses to growth companies and enterprises. Zendesk serves businesses across a multitude of industries, with more than 125,000 paid customer accounts offering service and support in more than 30 languages. Headquartered in San Francisco, Zendesk operates worldwide with 15 offices in North America, Europe, Asia, Australia, and South America. Learn more at www.zendesk.com.
  
  
  Interested in knowing what we do in the community? Check out the Zendesk Neighbor Foundation to learn more about how we engage with, and provide support to, our local communities.  
  
  
  Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster diversity & inclusion in the workplace. Individuals seeking employment at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law.
  
  
  By submitting your application, you agree that Zendesk may collect your personal data for recruiting, global organization planning, and related purposes.  Zendesk's Candidate Privacy Notice explains what personal information Zendesk may process, where Zendesk may process your personal information, its purposes for processing your personal information, and the rights you can exercise over Zendesk’s use of your personal information.  
  Apply for this positionShare this position
  Senior Communications Specialist, APAC
  Zendesk is looking for a passionate communicator and fellow word lover to join the marketing team as a Communications Senior Specialist, APAC. This position will report to the Director - International Communications, APAC and primarily support in the development of communications campaign plans and driving execution across the region. Our ideal candidate is willing to wear multiple hats and get their hands dirty — from campaign project management including content planning and message development; to traditional, social and digital media relations, corporate communications, and stakeholder engagement.
  
  
  This position is based in our Singapore office, which is the Asia-Pacific regional headquarters for Zendesk, a San-Francisco-base high-growth technology company. We are at an exciting and pivotal moment in Zendesk’s history. In 2018, we surpassed a USD $500M annual revenue run rate and are looking to scale to USD $1B in revenue in 2020.
  
  
  Responsibilities
  • Support the International Communications Director, APAC by contributing to and executing a regional communications strategy, with a specific focus on content-driven campaign planning.
  • Partner with management, business units, or sales to amplify our communications strategy. 
  • Collaborate with the marketing team to develop and coordinate communications processes for employees, spokespeople and speakers.
  • Work closely with executives, content and creative teams to help execute a thought leadership platform across media, speaking and contributed content, solidifying Zendesk’s role as a customer service leader in APAC.
  • Help devise opportunities to turn original content and research into applicable PR campaigns and contributions for the APAC region, tied into key marketing priorities.
  • Write and edit various forms of content such as statements, press releases, contributed stories, presentations and other communication materials as needed.
  • Build and maintain relationships with key media and industry stakeholders for Zendesk.
  • Help coordinate a network of creative agencies to deliver great work on time and on budget.
  Requirements
  • Excellent oral and written communications skills (writing samples required) with a knack for simplifying complex topics.
  • Outstanding interpersonal, project management and prioritization skills. Unfazed by constant change.
  • Experience contributing to regional communications plans and helping map out their execution.
  • Solid understanding of messaging and how it needs to be rolled out through various marketing executions to deliver a consistent brand voice.
  • Solid understanding of media and influencers in the general business and/or technology sector.
  • Collaborative, open attitude and a history of working successfully with diverse departments and groups of people.
  • A proactive learner who can identify opportunities to establish or streamline processes that deliver awesome results. 
  • A passion for and interest in customer experience.
  • 5+ years of PR or communications experience, ideally with a technology brand or agency (but not essential) with a regional focus. 
  • Knowledge of content management and measurement platforms, and developing reports and dashboards a big plus.
  • A desire to contribute to a high performance team and company culture, with an emphasis on work-life balance and willingness to travel.
  The best customer experiences are built with Zendesk. Zendesk’s powerful and flexible customer service and engagement platform scales to meet the needs of any business, from startups and small businesses to growth companies and enterprises. Zendesk serves businesses across a multitude of industries, with more than 125,000 paid customer accounts offering service and support in more than 30 languages. Headquartered in San Francisco, Zendesk operates worldwide with 15 offices in North America, Europe, Asia, Australia, and South America. Learn more at www.zendesk.com.
  
  
  Interested in knowing what we do in the community? Check out the Zendesk Neighbor Foundation to learn more about how we engage with, and provide support to, our local communities.  
  
  
  Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster diversity & inclusion in the workplace. Individuals seeking employment at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law.
  
  
  By submitting your application, you agree that Zendesk may collect your personal data for recruiting, global organization planning, and related purposes.  Zendesk's Candidate Privacy Notice explains what personal information Zendesk may process, where Zendesk may process your personal information, its purposes for processing your personal information, and the rights you can exercise over Zendesk’s use of your personal information.  
  Apply for this positionShare this position
  People Operations & Workplace Experience
  APAC Talent Sourcer
  We're seeking an experienced Sourcer to join our growing APAC Recruiting team. You are self-driven, innovative, genuinely curious, and organized individual. You are motivated and understand the impact of finding, attracting, and retaining top talent.
  
  
  Thriving in an environment of high impact you excel in a fast-paced and high-growth environment. You possess stellar written and verbal communication. In terms of sourcing you've been there and done it: you know how to find top talent for even the most niche of roles; have tricks and shortcuts to fully utilise non-traditional channels to source and still love the thrill of the chase!
  
  
  As a growing tech company, change is rapid and constant. Plans change but are disciplined and experienced enough to roll with the punches. You're always on the lookout for new tools and innovative ways to enhance your craft and are able to apply the same level of rigour and expertise to all levels of role, from entry level through to senior management.
  
  
  What you get to do everyday:
  • Partner with our Recruiting team: you’ll be in headcount discussions, intake meetings and debriefs to really understand immediate and ongoing business needs.
  • Develop robust talent mapping and analysis frameworks.
  • Build strategic sourcing pipelines
  • Be knowledgeable about Zendesk and why people should work here
  • Foster trust relationships with key individuals, both internal and external to Zendesk, with significant social networks and insightful recommendations for top talent
  • Expand our employee referral efforts, attend related events and generate sourcing campaigns
  What we're seeking:
  • Sourcing experience either in-house or on agency side with a track record of success in delivering quality candidate flows that led to actual hires
  • Prior experience sourcing Engineering, Sales and/or GTM Roles preferred
  • Hands-on experience utilizing LinkedIn Recruiter and Boolean search
  • Tech savvy and possessing excellent communication both verbal and written
  • Ability to work both independently and collaboratively
  • Attention to detail with a sense of urgency
  The best customer experiences are built with Zendesk. Zendesk’s powerful and flexible customer service and engagement platform scales to meet the needs of any business, from startups and small businesses to growth companies and enterprises. Zendesk serves businesses across a multitude of industries, with more than 125,000 paid customer accounts offering service and support in more than 30 languages. Headquartered in San Francisco, Zendesk operates worldwide with 15 offices in North America, Europe, Asia, Australia, and South America. Learn more at www.zendesk.com.
  
  
  Interested in knowing what we do in the community? Check out the Zendesk Neighbor Foundation to learn more about how we engage with, and provide support to, our local communities.  
  
  
  Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster diversity & inclusion in the workplace. Individuals seeking employment at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law.
  
  
  By submitting your application, you agree that Zendesk may collect your personal data for recruiting, global organization planning, and related purposes.  Zendesk's Candidate Privacy Notice explains what personal information Zendesk may process, where Zendesk may process your personal information, its purposes for processing your personal information, and the rights you can exercise over Zendesk’s use of your personal information.  
  Apply for this positionShare this position
  Human Resources Director, APAC
  Zendesk is looking for a dynamic HR professional to lead the APAC HR team and to add to our successful Global People Operations Team. We are a rapidly growing company and we want you to be part of this amazing expansion. We have an incredible product and exceptional employees; Zendesk is the place to be! Join us as we continue to provide the best HR experience for our employees.
  
  
  Who might you be? You thrive in the world of HR (the good, the interesting, the amazing) and the excitement that brings. You excel in a fast-paced, high-growth, and ever-changing environment. You can readily adapt to any situation and are excited to roll-up your sleeves and create something new because you are a builder. You aren't above doing the little things, but you're ready to tackle the big jobs too. You live for jam-packed days, but always have time to support a team member. Oh, and having fun is a must!
  
  
  We are open (for the right person) to fill this role in Singapore. The role reports to the VP, Head of Global Business Partnering and is an integral member of the APAC leadership function.
  
  
  
  
  Primary Responsibilities:
  • Build the structure - Assist with the development, implementation and coordination of our HR policies, processes, practices, and programs in APAC. (This role is not about running the plays from a standard corporate handbook; you'll need to think outside of the box)
  • Build the HR function - ID gaps in the HR team and address them. Plan for growth in region by ensuring the HR skillsets stay ahead of that pace. Ensure local HR talent are connected to HQ and relationships are flourishing across the pond
  • Own local talent attraction success - Assist with the management of recruiting in APAC, work directly with recruiters and candidates to ensure a high-quality candidate experience and brand
  • Manage employee relations and coach managers / staff
  • Help us learn - Assist with launch / coordination of local training, compliance efforts and professional development events, classes, etc. Identify local needs and own solutions to address them
  • Plan for our future - Own the development and implementation of employee retention, career pathing, succession and workforce plans that raise the bar on our overall talent strength in 
  • Welcome to Zendesk - Lead on the development of local on boarding programs that work in parallel with global onboarding practices
  • Assess our progress on all things talent - Implement and utilize HR metrics to measure performance and make sure we're on the right track. Leverage data to move us in the right direction
  • Be truly global - Manage immigration processes and prepare immigration filings. Build connections with other global teams so that international transfers work well & we reduce barriers to movement
  • And yes, there's the paperwork - Own assurance of accurate and compliant APAC offer letters, contracts, IP agreements, stock option agreements, employee files, etc.
  • Socialize and build on our amazing culture - Foster meetings, gatherings and other events that make Zendesk a fun and vibrant place to be (we're a social group so we have lots of them!)
  • Bon Voyage! - Regular travel to other APAC locations will be required from time to time
  • Actively align with Global HRBP's to execute on talent strategies locally
  • Lead change initiatives that will continue to evolve the work of the People and Places team locally
  • Act as the lead partner for acquisition integration
  • Lead and collaborate with global location strategy teams for new site development within the region
  To be successful in this role, it is essential you have experience in all of the following…
  • A proven track record of success, working as a true business partner at a Director or Senior Manager level. Ideally you will have previous experience within a leading multinational US headquartered organization through a period of hyper-growth
  • You must have demonstrated success in Business Partner ship, Change Management and Employee Relations, driving top performance management practices, fostering employee engagement / motivation, and best practice HR
  • Competent in advising on issues that have Singapore, Australian, Philippines, Japan and India employment law implications
  • Be oriented towards a high EQ and embrace feedback
  • You will need to be commercially minded and be a credible part of the senior management team.
  • Experience using HRIS Systems
  • Skilled in workforce planning and organizational design
  • Outstanding project management, presentation and communication skills
  • An outstanding focus on achieving a high level of customer service
  • Excellence in the role of leader/coaching
  • Proven track record of aligning with global HR organization with transparent practices and partnership
  The best customer experiences are built with Zendesk. Zendesk’s powerful and flexible customer service and engagement platform scales to meet the needs of any business, from startups and small businesses to growth companies and enterprises. Zendesk serves businesses across a multitude of industries, with more than 125,000 paid customer accounts offering service and support in more than 30 languages. Headquartered in San Francisco, Zendesk operates worldwide with 15 offices in North America, Europe, Asia, Australia, and South America. Learn more at www.zendesk.com.
  
  
  Interested in knowing what we do in the community? Check out the Zendesk Neighbor Foundation to learn more about how we engage with, and provide support to, our local communities.  
  
  
  Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster diversity & inclusion in the workplace. Individuals seeking employment at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law.
  
  
  By submitting your application, you agree that Zendesk may collect your personal data for recruiting, global organization planning, and related purposes.  Zendesk's Candidate Privacy Notice explains what personal information Zendesk may process, where Zendesk may process your personal information, its purposes for processing your personal information, and the rights you can exercise over Zendesk’s use of your personal information.  
  Apply for this positionShare this position
  Senior APAC Recruiter
  To help support a huge year of growth in 2019 (and beyond) we’re seeking a Senior Recruiter to join our high-performing APAC Talent Acquisition team. We have an incredible product and exceptional employees and you'll be one of the key players in ensuring our long term growth plans are achieved.
  
  
  You enjoy the challenge of being innovative in your approach to sourcing and securing top talent for all of our tech functions: Engineering, Product, DevOps and Design. On occasion, you’ll also support teams outside of your immediate portfolio including Sales and GTM. Covering Singapore, emerging SEA and wider APAC region.
  
  
  
  
  What you get to do every day
  • Own the end-to-end recruiting process with a wide portfolio across our Engineering function.
  • Partner closely with the APAC Leadership team to understand, anticipate and influence their hiring needs and goals.
  • Actively contribute to continuous improvement across recruitment process and hiring strategy. We can always improve - your insight will play an important part in this.
  • Think outside the playbook! - utilise our brand/technologies to lead innovation in sourcing techniques, Insight led sourcing, social recruiting, networking, job postings, career events and more..
  • Develop pipeline of candidates in niche areas as determined by market needs and business strategies- we are always opening up new regions for Zendesk and our team is crucial to the success of an early office launch. 
  • Work with our Recruiting Coordinator to explore ways of further enhancing our overall candidate experience - a vital part of our long term focus.
  • Provide training to the wider business around recruitment best practice and supporting our ongoing unconscious bias and diversity and inclusion initiatives.
  What we are seeking:
  • Recent and broad experience managing an end-to-end tech recruitment process, ideally in an in-house environment.
  • Proven capability in successful sourcing through non-traditional channels.
  • Experience working across a broad range of disciplines.
  • Proven relationship management skills: dealing with stakeholders in a fast-paced, ever-evolving environment is vital.
  • Strong networking and communication skills.
  • The ability to independently manage multiple competing priorities.
  • A team mindset: the willingness to do whatever is required to achieve a successful outcome.
  
  
  In return for your skills and experience, you'll receive a highly competitive salary package. In addition, awesome modern offices and enjoy working in a fast-paced environment with some of the brightest and best in the industry. What's not to like?
  
  
  The best customer experiences are built with Zendesk. Zendesk’s powerful and flexible customer service and engagement platform scales to meet the needs of any business, from startups and small businesses to growth companies and enterprises. Zendesk serves businesses across a multitude of industries, with more than 125,000 paid customer accounts offering service and support in more than 30 languages. Headquartered in San Francisco, Zendesk operates worldwide with 15 offices in North America, Europe, Asia, Australia, and South America. Learn more at www.zendesk.com.
  
  
  Interested in knowing what we do in the community? Check out the Zendesk Neighbor Foundation to learn more about how we engage with, and provide support to, our local communities.  
  
  
  Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster diversity & inclusion in the workplace. Individuals seeking employment at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law.
  
  
  By submitting your application, you agree that Zendesk may collect your personal data for recruiting, global organization planning, and related purposes.  Zendesk's Candidate Privacy Notice explains what personal information Zendesk may process, where Zendesk may process your personal information, its purposes for processing your personal information, and the rights you can exercise over Zendesk’s use of your personal information.  
  Apply for this positionShare this position
  Sales & Sales Leadership
  Account Executive (China Market)
  Zendesk is seeking a high-performing Account Executive who is responsible for creating, managing and closing opportunities within the China market. This person must demonstrate all the behaviours associated with a high-performance sales culture, specifically prospecting for new business, up-sell and cross-sell within our extensive install base and delivering results against a quota. This role is based in Singapore and requires a high business-level proficiency in both English and Mandarin.
  
  
  Responsibilities
  • Exceed activity, pipeline, and revenue goals on a quarterly basis.
  • Continually build a pipeline of new business, up-sell, and cross-sell opportunities.
  • Become an expert on Zendesk's products and conduct discovery calls, presentations, and demos with prospects and customers.
  • Develop and manage relationships with prospects and accounts in China.
  • Demonstrate and sell value to key stakeholders within the accounts during fast moving as well as complex sales cycles.
  • Work in a team-selling environment with an experienced Strategic Account Executive and apply appropriate resources to opportunities.
  • Track all opportunity and customer details including use case, purchase time frames, next steps, and forecasting in Salesforce.
  Requirements
  • 3 - 5 years of software sales experience; SaaS experience preferred
  • Extensive experience and successful track-record managing deals with customers in China
  • Experience selling to CxO / VP level executives 
  • Outbound prospecting experience is a plus
  • Consistent track record of success vs quota
  • Technically savvy; thorough understanding of a related technology
  • Proficiency using Salesforce.com
  • Skilled in virtual presentations, online web demos, remote sales processes
  • Exceptional verbal and written communication skills
  • Business-level proficiency in English and Mandarin
  • Bachelors degree
  
  
  The best customer experiences are built with Zendesk. Zendesk’s powerful and flexible customer service and engagement platform scales to meet the needs of any business, from startups and small businesses to growth companies and enterprises. Zendesk serves businesses across a multitude of industries, with more than 125,000 paid customer accounts offering service and support in more than 30 languages. Headquartered in San Francisco, Zendesk operates worldwide with 15 offices in North America, Europe, Asia, Australia, and South America. Learn more at www.zendesk.com.
  
  
  Interested in knowing what we do in the community? Check out the Zendesk Neighbor Foundation to learn more about how we engage with, and provide support to, our local communities.  
  
  
  Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster diversity & inclusion in the workplace. Individuals seeking employment at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law.
  
  
  By submitting your application, you agree that Zendesk may collect your personal data for recruiting, global organization planning, and related purposes.  Zendesk's Candidate Privacy Notice explains what personal information Zendesk may process, where Zendesk may process your personal information, its purposes for processing your personal information, and the rights you can exercise over Zendesk’s use of your personal information.  
  Apply for this positionShare this position
  Manager, Solutions Consulting - Asia
  Zendesk, a fast growing web-based customer service and engagement software company, is looking for a Manager, Solutions Consulting to support our growing enterprise market presence and continue to build Zendesk solution consulting proficiency in Asia.  
  
  
  Responsibilities
  • The Manager, Solutions Consulting is responsible for leading a team of Enterprise/Corporate/Mid Market SC’s through all technical, solution, and competitive aspects of the Zendesk sales cycle
  • They must be successful selling to Enterprise, Corporate and Mid Market executives, and convincing C-level and director level executives of the technical merits of the software solution
  • This team will work with Sales, Marketing, and Product Managers as the technical bridge between Sales Representatives and prospective clients. The Manager, Solutions Consulting will oversee the team responsible for the technical relationship with our prospects to drive customer satisfaction by proactively managing and delivering technical information to our customers both onsite, online, and via telephone
  Requirements
  • 2 + Years experience managing or leading a presales team of 4 or more
  • Enterprise/ Corporate / Mid Market software selling experience
  • Excellent interpersonal, communication, persuasion, presentation and writing skills
  • Experience scoping, managing and executing customer pilots and Proof of Concepts
  • Outstanding problem solving skills, including the ability to meet a business requirement with a technical solution
  • Superior solution scoping abilities, using our existing solution and influencing new product development
  • Must be willing to work in a fast paced startup environment with multiple roles
  • Bachelor's degree is mandatory; graduate degree is a plus
  • Willingness to travel for business, passionate about cloud/software products, great people skills
  
  
  The best customer experiences are built with Zendesk. Zendesk’s powerful and flexible customer service and engagement platform scales to meet the needs of any business, from startups and small businesses to growth companies and enterprises. Zendesk serves businesses across a multitude of industries, with more than 125,000 paid customer accounts offering service and support in more than 30 languages. Headquartered in San Francisco, Zendesk operates worldwide with 15 offices in North America, Europe, Asia, Australia, and South America. Learn more at www.zendesk.com.
  
  
  Interested in knowing what we do in the community? Check out the Zendesk Neighbor Foundation to learn more about how we engage with, and provide support to, our local communities.  
  
  
  Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster diversity & inclusion in the workplace. Individuals seeking employment at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law.
  
  
  By submitting your application, you agree that Zendesk may collect your personal data for recruiting, global organization planning, and related purposes.  Zendesk's Candidate Privacy Notice explains what personal information Zendesk may process, where Zendesk may process your personal information, its purposes for processing your personal information, and the rights you can exercise over Zendesk’s use of your personal information.  
  Apply for this positionShare this position
  Platform Architect (Solutions Consulting), APAC
  Zendesk, a fast growing web-based customer service and engagement software company, is looking for a solutions consulting technical architect to support our growing enterprise market presence while building Zendesk awareness and proficiency in the developer community. Zendesk currently provides a set of APIs, SDKs, and Frameworks that allow customers, partners and third party-developers to develop on top of our core products and embed Zendesk features within their desktop and mobile apps. 
  
  
  The solutions consulting organization owns the technical relationship with our prospects and customers during the sales cycle. Zendesk’s developer platform team and cross-functional partners are responsible for building that platform from a product perspective and leading developer relations marketing, outreach and evangelism.
  
  
  The technical architect with AWS solutions architecture experience will work with our prospects and the sales organization to ensure a successful pre-sales engagement, and with our customers and developer platform team to increase adoption of the Zendesk platform. In addition, evaluate an organization's requirements and make architectural recommendations for implementing and deploying applications on AWS.  
  
  
  Responsibilities
  • Support the pre-sales and sales teams through complex technical sales cycles
  • Expertly demo our products while highlighting the ease of use, extensibility and customization of the platform
  • Enable more customers to be successful at building products on our platform through training and proactive outreach
  • Drive public and private app creation and adoption
  • Drive usage and adoption of our embeddable products -- the Web Widget and mobile SDKs
  • Train and provide regular updates to our internal customers (sales/support/marketing)
  • Provide a clear, documented, and supported means of extending Zendesk beyond its core functionality
  • Build meaningful relationships with Zendesk technical partners and internal contributors
  Requirements
  • AWS solutions architecture experience. Designing, deploying, and developing cloud applications on AWS platform, AWS Developer Certified ideal but not required
  • If you do not have direct AWS experience, strong knowledge on similar products such as Google Cloud or Microsoft Azure is also applicable and qualified
  • You’ve built web or server applications before and are familiar with most current web development and integration technologies
  • Worked with Rest APIs, Web Services, Backend integrations, Database design, Data modeling
  • You are keen about learning new technologies and passionate in sharing about your exploits
  • You should have excellent written and oral communication skills, and will blog about technical topics, and frequently talk shop on Twitter, forums, etc
  • You have the ability to work and travel independently with unwavering professionalism and high productivity
  Bonus traits
  • Previous experience as a web developer, technical evangelist, technical product manager or other role where both technical and social skills are required
  • Self-motivated with an entrepreneurial mindset
  • Personal interest in technical problem solving and providing innovative, market leading technical customer support
  • A bias towards action and the ability to work well in a fast-paced and constantly changing startup environment
  #LI-AL1 
  
  
  The best customer experiences are built with Zendesk. Zendesk’s powerful and flexible customer service and engagement platform scales to meet the needs of any business, from startups and small businesses to growth companies and enterprises. Zendesk serves businesses across a multitude of industries, with more than 125,000 paid customer accounts offering service and support in more than 30 languages. Headquartered in San Francisco, Zendesk operates worldwide with 15 offices in North America, Europe, Asia, Australia, and South America. Learn more at www.zendesk.com.
  
  
  Interested in knowing what we do in the community? Check out the Zendesk Neighbor Foundation to learn more about how we engage with, and provide support to, our local communities.  
  
  
  Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster diversity & inclusion in the workplace. Individuals seeking employment at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law.
  
  
  By submitting your application, you agree that Zendesk may collect your personal data for recruiting, global organization planning, and related purposes.  Zendesk's Candidate Privacy Notice explains what personal information Zendesk may process, where Zendesk may process your personal information, its purposes for processing your personal information, and the rights you can exercise over Zendesk’s use of your personal information.  
  Apply for this positionShare this position
  Senior Sales Manager, Asia
  Reporting to the Director of Sales for Asia, the Senior Sales Manager will have full ownership and responsibility for managing sales activities across South East Asia, Great China & Korea. The successful candidate will also ensure the achievement of significant new and existing customer revenue growth targets that support the company's objectives in a dynamic market.
  
  
  Ideal candidates will possess strong sales management experience, as well as deep knowledge of sales cycles likely from his/her experience as an individual contributor. This person will play a key role in leading a highly visible and motivated sales team that focuses on Zendesk's core accounts.
  
  
  We seek an outstanding and experienced sales leader who will develop and execute a multi-faceted sales strategy to gain market share and build the highest levels of customer and team satisfaction.
  
  
  Responsibilities
  • Provide strong leadership, vision and direction
  • Build and lead a high performing sales team
  • Track and analyze sales activities to understand and capitalize on buying trends and patterns
  • Be accountable for the attainment of assigned new customer acquisition and financial performance targets
  • Support direct reports by participating and leading in prospect meetings and engaging other corporate resources as required
  • Ongoing mentoring and development of the sales team includes recruiting, onboarding and training new Account Executives
  • Conduct weekly forecast meetings. Coaching direct reports on strategies to drive closure
  • Report on all aspects of the business to senior sales management
  • Working closely with other teams; field marketing, outbound sales development to drive market awareness and build pipeline for sales team to achieve revenue targets
  Requirements
  • 8 - 10 years of software sales experience in an individual contributor and management role
  • Must have a proven track record of success, driving revenue growth against quota and increased profitability in the software industry
  • Minimum of 2-5 years sales management experience
  • Preferably managing a diverse and regional team of Sales Account Executives in a B2B software environment in South East Asia, Greater China and/or Korea.
  • Excellent presentation and listening skills
  • Ability to provide accurate forecasting and pipeline development and management
  • Entrepreneurial, self-directed with a passion to succeed
  • A creative, out of the box thinker
  • Must be analytical and metrics-driven through all stages of the sales cycle
  • Ability to speak fluently speak an Asian second language is advantageous.
  The best customer experiences are built with Zendesk. Zendesk’s powerful and flexible customer service and engagement platform scales to meet the needs of any business, from startups and small businesses to growth companies and enterprises. Zendesk serves businesses across a multitude of industries, with more than 125,000 paid customer accounts offering service and support in more than 30 languages. Headquartered in San Francisco, Zendesk operates worldwide with 15 offices in North America, Europe, Asia, Australia, and South America. Learn more at www.zendesk.com.
  
  
  Interested in knowing what we do in the community? Check out the Zendesk Neighbor Foundation to learn more about how we engage with, and provide support to, our local communities.  
  
  
  Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster diversity & inclusion in the workplace. Individuals seeking employment at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law.
  
  
  By submitting your application, you agree that Zendesk may collect your personal data for recruiting, global organization planning, and related purposes.  Zendesk's Candidate Privacy Notice explains what personal information Zendesk may process, where Zendesk may process your personal information, its purposes for processing your personal information, and the rights you can exercise over Zendesk’s use of your personal information.  
  Apply for this positionShare this position
  Solution Consultant
  Zendesk is looking for a Solution Consultant to join our Singapore operation. The Solution Consultant is a key member of the sales team. Working alongside our Account Executives, your role is clear: to gain a positive consensus on the technical product selection process. Positions at this level are responsible for all technical, solution, and competitive aspects of the Zendesk sales cycle. As such, you'll be doing everything you would expect to see in a pre-sales environment: discovery, value based demos, Proof of Concepts, ROI analysis, and more. You'll work with a wide variety of customers: large and small, as well as across multiple verticals. You'll be equally at home delivering remote demos or in front of a boardroom of executives.
  
  
  You will own the prime technical relationship with our prospects to drive customer satisfaction by proactively managing and delivering technical information to our customers both onsite, online, and via telephone.
  
  
  From a team player perspective, you will, under the guidance and mentorship from your Manager, contribute to the development of the team (mentoring new hires, identify and train the team on relevant topics pertaining to the role, contribute to a project that improves productivity of the team). You will proactively develop SME role for the product defined, and come with wide understanding of competitive solutions.
  
  
  You will be a pre-sales professional who is highly technical and engaging in customer facing situations as well as amongst colleagues.
  
  
  
  
  Requirements
  • End to end presales / solutions consulting discovery on high net worth deals
  • Fluency in English and at least one other language
  • Integration Architect exposure with an in depth knowledge of corporate and enterprise platforms
  • Experience mapping RFI/RFP requirements to software solutions
  • Experience scoping, managing and executing customer pilots and Proof of Concepts
  • Ability to collaborate across the business where required
  • High level of skill around integrating SaaS applications
  • Cloud service experience
  • Willing to travel
  • Previous consulting experience implementing enterprise class software solutions
  • In-depth knowledge of either Customer Service Software, ITSM, data warehousing & business intelligence
  • Passion in SaaS/Customer experience and strong people skills
  #LI-AL1 
  
  
  The best customer experiences are built with Zendesk. Zendesk’s powerful and flexible customer service and engagement platform scales to meet the needs of any business, from startups and small businesses to growth companies and enterprises. Zendesk serves businesses across a multitude of industries, with more than 125,000 paid customer accounts offering service and support in more than 30 languages. Headquartered in San Francisco, Zendesk operates worldwide with 15 offices in North America, Europe, Asia, Australia, and South America. Learn more at www.zendesk.com.
  
  
  Interested in knowing what we do in the community? Check out the Zendesk Neighbor Foundation to learn more about how we engage with, and provide support to, our local communities.  
  
  
  Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster diversity & inclusion in the workplace. Individuals seeking employment at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law.
  
  
  By submitting your application, you agree that Zendesk may collect your personal data for recruiting, global organization planning, and related purposes.  Zendesk's Candidate Privacy Notice explains what personal information Zendesk may process, where Zendesk may process your personal information, its purposes for processing your personal information, and the rights you can exercise over Zendesk’s use of your personal information.  
  Apply for this positionShare this position
  Trainer, Customer Education
  Due to a recent internal promotion, we’re now seeking an experienced Trainer to join our Melbourne office to lead all customer training initiatives.
  
  
  You’ll be part of a high-performing global team responsible for building capability and knowledge of all things Zendesk across our growing customer base in APAC. As such, you’ll play a pivotal role in defining and crafting appropriate content, while also delivering a high-quality training experience that encourages adoption and optimisation of our products.
  
  
  Whether it’s standard online training, customised events, or classroom-style live sessions, our team is always seeking to innovate and improve the customer experience. Your experience and insight will be incredibly valuable in further enhancing the quality and effectiveness of our training suite.
  
  
  What you get to do every day:
  • Deliver high quality live and recorded training sessions to new and existing Zendesk customers.
  • Travel nationally and, occasionally internationally, to deliver training.
  • Partner with our Instructional Designers to provide content feedback to improve training materials and programs.
  • Perform light (UI based changes) content maintenance on courses as needed.
  • Gain a solid understanding of the full suite of Zendesk products and be capable of answering a range of live Q&A questions.
  • Confidently deliver the full suite of VILT courses as well as basic custom training with support, when needed, from senior colleagues.
  • Work closely with customers to understand and customise training agendas and content to meet their needs during engagements.
  • Deliver training sessions at large scale live training events.
  What you bring to the role:
  • Broad, recent experience providing technical training in a similar environment.
  • Demonstrated strengths in written and verbal communication, including presentation skills.
  • Tech savvy, analytical and good problem solver.
  • Organised, methodical and detail-orientated approach to your work.
  • Ability to prioritise and effectively manage multiple projects and tasks concurrently.
  • Independent working and as part of a globally dispersed team.
  • Ability to communicate complex business software processes effectively.
  • The flexibility to travel for work. We anticipate around 25% of your time will require working from different sites.
  In return for your skills and experience, you'll receive a highly competitive salary package. In addition, you'll work in a central CBD location in bright, modern offices and enjoy working in a fast-paced environment with some of the brightest and best in the industry. What's not to like?
  
  
  The best customer experiences are built with Zendesk. Zendesk’s powerful and flexible customer service and engagement platform scales to meet the needs of any business, from startups and small businesses to growth companies and enterprises. Zendesk serves businesses across a multitude of industries, with more than 125,000 paid customer accounts offering service and support in more than 30 languages. Headquartered in San Francisco, Zendesk operates worldwide with 15 offices in North America, Europe, Asia, Australia, and South America. Learn more at www.zendesk.com.
  
  
  Interested in knowing what we do in the community? Check out the Zendesk Neighbor Foundation to learn more about how we engage with, and provide support to, our local communities.  
  
  
  Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster diversity & inclusion in the workplace. Individuals seeking employment at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law.
  
  
  By submitting your application, you agree that Zendesk may collect your personal data for recruiting, global organization planning, and related purposes.  Zendesk's Candidate Privacy Notice explains what personal information Zendesk may process, where Zendesk may process your personal information, its purposes for processing your personal information, and the rights you can exercise over Zendesk’s use of your personal information.  
  Apply for this positionShare this position