Singapore jobs | Zendesk

Creative

Product Design Manager

At Zendesk, the design culture starts with our three Danish co-founders and flows outward into every aspect of the organization. From the Scandinavian aesthetic of our workspace, to the way we gather, work, and create – design is an integral part of everyday life at Zendesk. As a product design team we believe in a collaborative working style with a bias towards rapid prototyping, experimentation, and a strong curiosity for our customers and their needs.

What we're looking for:

As a Design Manager in Singapore, you will be driving the user experience of our live chat and messaging focussed features and products. You will do this with the support of a team of Product Designers based in Singapore, whom you will be responsible for managing, supporting and mentoring. Your work will contribute to Zendesk’s vision for highly integrated and seamless omni-channel experiences between consumer and business.

What you get to do every day:

Work with internationally distributed, cross-functional teams of Product Managers, Engineers and Designers
Manage a passionate and talented team of hands-on Product Designers
Act as a conduit between our Singaporean Product Design team and all primary stakeholders (Design, Product, Engineering etc)
Work with our other regional leaders to develop and implement more consistent ways of working
Present design solutions to stakeholders and company executives, defend design decisions and incorporate feedback into the design cycle

What you bring to the role:

5+ years of professional experience designing and shipping great products
3+ years of management experience and a successful track record managing and building product design teams
Ability to lead by example, and mentor others to deliver work
A strong portfolio that showcases your work, provides detail of your role on projects, and shows examples of functional designs and/or projects that you have contributed to from start to finish

*** Please provide a link to your portfolio or work samples with your application ***

Zendesk Singapore is home to our globally successful Chat product, which enables customer service agents to engage their customers instantly via web, mobile and messaging. Zendesk Chat contributes significantly to our rapid growth both across Asia Pacific and globally. You have an amazing opportunity to be part of something that is truly unique: an awesome product that is developed end-to-end in Singapore, with product management, design, engineering, infrastructure, and go-to-market teams working together here at our APAC headquarters.

There are a lot of things that make Zendesk very unique. Here are just a few:

The Zendesk engineering team is an organization of diverse talent and incredible opportunity. From machine learning and big data to myriad other cutting-edge technical topics, we have some of the world’s best minds on the team. From the Tech Book Club to catered Tech Talks to an active wiki to formal Tech Reviews, we’re all contributing to building the best solutions and teams we can.

In addition, we have teams that are specifically creating tools to make life easier for our engineers. There are teams that help keep everything running. There are teams that are finding and fixing bugs as they are reported by customers so small things don’t turn into big problems. You’ll have a large, very talented group of people that have your back and will be supporting you on what you want to get done.

There is also the opportunity factor. We’re big but not too big. There is a lot of opportunity to contribute and do your best work.

We’re a truly global organization with offices in 14 cities across the world. As a fluid organization where you can move from one team to another, in San Francisco or across the globe, we help facilitate transitions when the time is right.

Zendesk invests in keeping the team happy. Fair compensation, a generous stock plan, a top of the line employee stock purchase program (ESPP), and much more, are all examples of how Zendesk is committed to keep the people that work here happy… and it shows. We are also keen on ongoing learning, so you will develop your skills through pair programming, lunch and learns, hackathons, lab days to experiment with new ideas and you have a yearly training allowance too.

Zendesk cares about local communities. We want to be good citizens of the communities we are part of. We volunteer in the community, provide grants, provide technological support, offer training and much more to support the people around us.

The best customer experiences are built with Zendesk. Zendesk’s powerful and flexible customer service and engagement platform scales to meet the needs of any business, from startups and small businesses to growth companies and enterprises. Zendesk serves businesses across a multitude of industries, with more than 125,000 paid customer accounts offering service and support in more than 30 languages. Headquartered in San Francisco, Zendesk operates worldwide with 15 offices in North America, Europe, Asia, Australia, and South America. Learn more at www.zendesk.com.

Interested in knowing what we do in the community? Check out the Zendesk Neighbor Foundation to learn more about how we engage with, and provide support to, our local communities.

Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster diversity & inclusion in the workplace. Individuals seeking employment at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law.

By submitting your application, you agree that Zendesk may collect your personal data for recruiting, global organization planning, and related purposes. Zendesk's Candidate Privacy Notice explains what personal information Zendesk may process, where Zendesk may process your personal information, its purposes for processing your personal information, and the rights you can exercise over Zendesk’s use of your personal information.

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Engineering & Product

Front End Software Engineer

Zendesk is looking for Frontend Software Engineer with a passion for Javascript to join the Chat Omnichannel Team. You’ll join our dynamic, expanding engineering team in Singapore. As part of the Chat product office in Singapore, the Omnichannel Team focuses on delivering the best experience to our customers.

As a Frontend Software Engineer, you’ll work alongside smart people who care about the product and the code. We build our user interface using React, GraphQL, and in-house frameworks. You will take an active part in fulfilling a major strategic goal for Zendesk and helping improve customer support at many of the world’s most successful companies.

What you get to do every day:

Participate in technical design discussions and propose innovative solutions.
Build POCs to test candidate technologies and make informed decisions.
Actively participate in coding, reviewing pull requests and testing.
Collaborate with the Technical Lead to provide technical insights and estimates.
Mentor junior members in the team and evangelize coding best practices.
Contribute to better working practices across Zendesk.

How you will make a difference:

You have a 3+ years record in Software Engineering with proven knowledge in Javascript.
You have used different frontend technologies (experience with React.js and knowledge on GraphQL is a plus).
You show a mature and pragmatic approach when choosing technologies.
You have strong communication skills: you’re good at listening and at speaking up.
You put the customer first and respect your commitment to deliver.
Personal projects, collaboration to open-source community or active learning initiatives would be a good sign of your passion to learn and solve problems.