Singapore
Job Openings
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Product Design Manager
At Zendesk, the design culture starts with our three Danish co-founders and flows outward into every aspect of the organization. From the Scandinavian aesthetic of our workspace, to the way we gather, work, and create – design is an integral part of everyday life at Zendesk. As a product design team we believe in a collaborative working style with a bias towards rapid prototyping, experimentation, and a strong curiosity for our customers and their needs.What we're looking for:As a Design Manager in Singapore, you will be driving the user experience of our live chat and messaging focussed features and products. You will do this with the support of a team of Product Designers based in Singapore, whom you will be responsible for managing, supporting and mentoring. Your work will contribute to Zendesk’s vision for highly integrated and seamless omni-channel experiences between consumer and business.What you get to do every day:
- Work with internationally distributed, cross-functional teams of Product Managers, Engineers and Designers
- Manage a passionate and talented team of hands-on Product Designers
- Act as a conduit between our Singaporean Product Design team and all primary stakeholders (Design, Product, Engineering etc)
- Work with our other regional leaders to develop and implement more consistent ways of working
- Present design solutions to stakeholders and company executives, defend design decisions and incorporate feedback into the design cycle
What you bring to the role:
- 5+ years of professional experience designing and shipping great products
- 3+ years of management experience and a successful track record managing and building product design teams
- Ability to lead by example, and mentor others to deliver work
- A strong portfolio that showcases your work, provides detail of your role on projects, and shows examples of functional designs and/or projects that you have contributed to from start to finish
*** Please provide a link to your portfolio or work samples with your application ***Zendesk Singapore is home to our globally successful Chat product, which enables customer service agents to engage their customers instantly via web, mobile and messaging. Zendesk Chat contributes significantly to our rapid growth both across Asia Pacific and globally. You have an amazing opportunity to be part of something that is truly unique: an awesome product that is developed end-to-end in Singapore, with product management, design, engineering, infrastructure, and go-to-market teams working together here at our APAC headquarters.There are a lot of things that make Zendesk very unique. Here are just a few:The Zendesk engineering team is an organization of diverse talent and incredible opportunity. From machine learning and big data to myriad other cutting-edge technical topics, we have some of the world’s best minds on the team. From the Tech Book Club to catered Tech Talks to an active wiki to formal Tech Reviews, we’re all contributing to building the best solutions and teams we can.In addition, we have teams that are specifically creating tools to make life easier for our engineers. There are teams that help keep everything running. There are teams that are finding and fixing bugs as they are reported by customers so small things don’t turn into big problems. You’ll have a large, very talented group of people that have your back and will be supporting you on what you want to get done.There is also the opportunity factor. We’re big but not too big. There is a lot of opportunity to contribute and do your best work.We’re a truly global organization with offices in 14 cities across the world. As a fluid organization where you can move from one team to another, in San Francisco or across the globe, we help facilitate transitions when the time is right.Zendesk invests in keeping the team happy. Fair compensation, a generous stock plan, a top of the line employee stock purchase program (ESPP), and much more, are all examples of how Zendesk is committed to keep the people that work here happy… and it shows. We are also keen on ongoing learning, so you will develop your skills through pair programming, lunch and learns, hackathons, lab days to experiment with new ideas and you have a yearly training allowance too.Zendesk cares about local communities. We want to be good citizens of the communities we are part of. We volunteer in the community, provide grants, provide technological support, offer training and much more to support the people around us.The best customer experiences are built with Zendesk. Zendesk’s powerful and flexible customer service and engagement platform scales to meet the needs of any business, from startups and small businesses to growth companies and enterprises. Zendesk serves businesses across a multitude of industries, with more than 125,000 paid customer accounts offering service and support in more than 30 languages. Headquartered in San Francisco, Zendesk operates worldwide with 15 offices in North America, Europe, Asia, Australia, and South America. Learn more at www.zendesk.com.Interested in knowing what we do in the community? Check out the Zendesk Neighbor Foundation to learn more about how we engage with, and provide support to, our local communities.Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster diversity & inclusion in the workplace. Individuals seeking employment at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law.By submitting your application, you agree that Zendesk may collect your personal data for recruiting, global organization planning, and related purposes. Zendesk's Candidate Privacy Notice explains what personal information Zendesk may process, where Zendesk may process your personal information, its purposes for processing your personal information, and the rights you can exercise over Zendesk’s use of your personal information.Front End Software Engineer
Zendesk is looking for Frontend Software Engineer with a passion for Javascript to join the Chat Omnichannel Team. You’ll join our dynamic, expanding engineering team in Singapore. As part of the Chat product office in Singapore, the Omnichannel Team focuses on delivering the best experience to our customers.As a Frontend Software Engineer, you’ll work alongside smart people who care about the product and the code. We build our user interface using React, GraphQL, and in-house frameworks. You will take an active part in fulfilling a major strategic goal for Zendesk and helping improve customer support at many of the world’s most successful companies.What you get to do every day:
- Participate in technical design discussions and propose innovative solutions.
- Build POCs to test candidate technologies and make informed decisions.
- Actively participate in coding, reviewing pull requests and testing.
- Collaborate with the Technical Lead to provide technical insights and estimates.
- Mentor junior members in the team and evangelize coding best practices.
- Contribute to better working practices across Zendesk.
How you will make a difference:
- You have a 3+ years record in Software Engineering with proven knowledge in Javascript.
- You have used different frontend technologies (experience with React.js and knowledge on GraphQL is a plus).
- You show a mature and pragmatic approach when choosing technologies.
- You have strong communication skills: you’re good at listening and at speaking up.
- You put the customer first and respect your commitment to deliver.
- Personal projects, collaboration to open-source community or active learning initiatives would be a good sign of your passion to learn and solve problems.
Zendesk Singapore is home to our globally successful Chat product, which enables customer service agents to engage their customers instantly via web, mobile and messaging. Zendesk Chat contributes significantly to our rapid growth both across Asia Pacific and globally. You have an amazing opportunity to be part of something that is truly unique: an awesome product that is developed end-to-end in Singapore, with product management, design, engineering, infrastructure, and go-to-market teams working together here at our APAC headquarters.There are a lot of things that make Zendesk very unique. Here are just a few:The Zendesk engineering team is an organization of diverse talent and incredible opportunity. From machine learning and big data to myriad other cutting-edge technical topics, we have some of the world’s best minds on the team. From the Tech Book Club to catered Tech Talks to an active wiki to formal Tech Reviews, we’re all contributing to building the best solutions and teams we can.In addition, we have teams that are specifically creating tools to make life easier for our engineers. There are teams that help keep everything running. There are teams that are finding and fixing bugs as they are reported by customers so small things don’t turn into big problems. You’ll have a large, very talented group of people that have your back and will be supporting you on what you want to get done.There is also the opportunity factor. We’re big but not too big. There is a lot of opportunity to contribute and do your best work.We’re a truly global organization with offices in 14 cities across the world. As a fluid organization where you can move from one team to another, in San Francisco or across the globe, we help facilitate transitions when the time is right.Zendesk invests in keeping the team happy. Fair compensation, a generous stock plan, a top of the line employee stock purchase program (ESPP), and much more, are all examples of how Zendesk is committed to keep the people that work here happy… and it shows. We are also keen on ongoing learning, so you will develop your skills through pair programming, lunch and learns, hackathons, lab days to experiment with new ideas and you have a yearly training allowance too.Zendesk cares about local communities. We want to be good citizens of the communities we are part of. We volunteer in the community, provide grants, provide technological support, offer training and much more to support the people around us.The best customer experiences are built with Zendesk. Zendesk’s powerful and flexible customer service and engagement platform scales to meet the needs of any business, from startups and small businesses to growth companies and enterprises. Zendesk serves businesses across a multitude of industries, with more than 125,000 paid customer accounts offering service and support in more than 30 languages. Headquartered in San Francisco, Zendesk operates worldwide with 15 offices in North America, Europe, Asia, Australia, and South America. Learn more at www.zendesk.com.Interested in knowing what we do in the community? Check out the Zendesk Neighbor Foundation to learn more about how we engage with, and provide support to, our local communities.Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster diversity & inclusion in the workplace. Individuals seeking employment at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law.By submitting your application, you agree that Zendesk may collect your personal data for recruiting, global organization planning, and related purposes. Zendesk's Candidate Privacy Notice explains what personal information Zendesk may process, where Zendesk may process your personal information, its purposes for processing your personal information, and the rights you can exercise over Zendesk’s use of your personal information.Software Engineer in Test
We're looking for an experienced Software Engineer in Test to join our collaborative, AGILE, values based and fun environment.As a Software Engineer in Test, you’ll be part of a testing team of passionate engineers working with cutting edge technology, continually thinking outside the box and coming up with creative and innovative solutions. Our main focus is to increase confidence and coverage across all our products and to ensure we deliver the best possible solutions.Being a high growth, global company you’ll have the opportunity to travel and learn from talented engineers in San Francisco, Melbourne and other Zendesk offices across the globe.What you get to do every day as a Software Engineer in Test:
- Drive the test effort from planning and organization to execution and delivery. Develop effective test strategies.
- Write or contribute to test plans and/or test cases in medium to large sized projects of moderate complexity
- Advocate and educate product/project teams on test design, automation framework use and implementation. Work with those teams to evaluate testability of new features/implementations.
- Use your knowledge of testing and testability to influence better software design, promote best engineering practices, bug prevention strategies, testability, and other quality attributes across products.
- Continually work to incorporate automated tests into our CI and CD deployment pipeline
- Perform creative exploratory testing of new features and products
- Provide critical feedback to software engineers and product managers to improve existing and new features and capabilities
- Work with project teams highlighting and detailing any risks and assumptions identified
- Actively engage in the continuous improvement of testing practice with a focus on speed, quality and innovation
What you bring to the role:
- BS or MS in Computer Science or equivalent experience of test automation development experience
- 3+ years experience as a Software Engineer in Test, QA Engineer, Automation Engineer, Software Developer in Test, Test Engineer etc
- Experience developing test frameworks with automation tools such as Selenium WebDriver, Capybara, Cucumber or similar
- Proven experience with automated testing of large scale, distributed web applications
- Hands-on experience with Python (preferred), Ruby, Javascript, Perl or Other
- Strong knowledge of web application technologies such as HTML, CSS, JavaScript, JSON, and REST APIs
- Hands-on experience with Docker and AWS in a CI or CD
- Experience with Agile/Scrum methodologies
- Demonstrated problem-solving skills in a fast-paced, collaborative and agile work environment
- A love for independent research and a passion for staying up-to-date with the latest testing practices and automation trends
- Ability to work as part of a self-directed team, where you determine your tasks on a daily basis in coordination with co-workers, rather than waiting for work to be assigned to you
- Demonstrated creative, innovative and out of the box thinking
- Excellent written and verbal communication skills
Nice to Have:
- BDD/TDD experience
- Knowledge of JavaScript, jQuery, SQL
- Experience in executing and conducting Performance / Load test using Jmeter or other
- Experience testing APIs
- Experience with Sauce Labs
- Experience with Continuous Integration systems or Continuous Deployment / Delivery
- Experience working on open source projects with an active GitHub repo
Zendesk Singapore is home to our globally successful Chat product, which enables customer service agents to engage their customers instantly via web, mobile and messaging. Zendesk Chat contributes significantly to our rapid growth both across Asia Pacific and globally. You have an amazing opportunity to be part of something that is truly unique: an awesome product that is developed end-to-end in Singapore, with product management, design, engineering, infrastructure, and go-to-market teams working together here at our APAC headquarters.There are a lot of things that make Zendesk very unique. Here are just a few:The Zendesk engineering team is an organization of diverse talent and incredible opportunity. From machine learning and big data to myriad other cutting-edge technical topics, we have some of the world’s best minds on the team. From the Tech Book Club to catered Tech Talks to an active wiki to formal Tech Reviews, we’re all contributing to building the best solutions and teams we can.In addition, we have teams that are specifically creating tools to make life easier for our engineers. There are teams that help keep everything running. There are teams that are finding and fixing bugs as they are reported by customers so small things don’t turn into big problems. You’ll have a large, very talented group of people that have your back and will be supporting you on what you want to get done.There is also the opportunity factor. We’re big but not too big. There is a lot of opportunity to contribute and do your best work.We’re a truly global organization with offices in 14 cities across the world. As a fluid organization where you can move from one team to another, in San Francisco or across the globe, we help facilitate transitions when the time is right.Zendesk invests in keeping the team happy. Fair compensation, a generous stock plan, a top of the line employee stock purchase program (ESPP), and much more, are all examples of how Zendesk is committed to keep the people that work here happy… and it shows. We are also keen on ongoing learning, so you will develop your skills through pair programming, lunch and learns, hackathons, lab days to experiment with new ideas and you have a yearly training allowance too.Zendesk cares about local communities. We want to be good citizens of the communities we are part of. We volunteer in the community, provide grants, provide technological support, offer training and much more to support the people around us.The best customer experiences are built with Zendesk. Zendesk’s powerful and flexible customer service and engagement platform scales to meet the needs of any business, from startups and small businesses to growth companies and enterprises. Zendesk serves businesses across a multitude of industries, with more than 125,000 paid customer accounts offering service and support in more than 30 languages. Headquartered in San Francisco, Zendesk operates worldwide with 15 offices in North America, Europe, Asia, Australia, and South America. Learn more at www.zendesk.com.Interested in knowing what we do in the community? Check out the Zendesk Neighbor Foundation to learn more about how we engage with, and provide support to, our local communities.Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster diversity & inclusion in the workplace. Individuals seeking employment at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law.By submitting your application, you agree that Zendesk may collect your personal data for recruiting, global organization planning, and related purposes. Zendesk's Candidate Privacy Notice explains what personal information Zendesk may process, where Zendesk may process your personal information, its purposes for processing your personal information, and the rights you can exercise over Zendesk’s use of your personal information.Staff Operations Engineer
As a Staff Operations Engineer in our Singapore office, you will be part of the team that builds and maintains the Zendesk platform. You’ll work closely with Product and Software Engineers to ship self-sustaining reliable products You strive to automate everything a system does and want the easiest deployments for all concerned. You’ll frequently ask yourself “how can I make DevOps practices better”, and contribute towards these improvements within Zendesk as well as within the SF Bay Area DevOps community.What you get to do every day:
- Solve complex problems and provide simple elegant solutions
- Advise product teams during the design of cloud architecture and technology choices
- Act as an escalation point for product performance concerns
- Collaborate with your Operations teammates in Madison, Melbourne, and San Francisco
- Use a wide variety of technologies, wear lots of hats (actual hats optional)
- Work in an agile development environment and believe that pragmatism always triumphs over dogmatism
- Perform occasional pager duty on-call duties
- Help us run our platform and manage fast growth
- Drive architecture design discussions and find ways for Zendesk to improve the environment in which our services run
- Own and deliver projects aimed at improving infrastructure or delivering direct services to customers
- Lead Zendesk Engineering in one or more subject matter expert (SME) areas
What you bring to the role:
- Python, AWS, and Chef are the cornerstones of our operation. Aside from that, we use a wide variety of technologies and you’ll wear many hats. We don’t expect anyone to be familiar with all of them (if you are please talk to us now!)
- Configuration Management expertise (Chef, Puppet, Salt or Ansible)
- Python frameworks, Go and Ruby experience is ideal
- Service discovery technologies, like Consul or Zookeeper
- AWS orchestration tools, like Cloudformation or Terraform
- Kubernetes, AWS EKS, or other PaaS technologies
- MySQL, Redis, Memcached, MongoDB, Hadoop, RIAK, Cassandra, Kafka
- Monitoring and logging with Nagios, Datadog and ELK stack
- You’ll also have great communication skills (written and verbal) that will enable successful collaboration with all our teams.
About you:
- BS degree in Computer Science or related technical field, or equivalent practical experience
- Strong coding skills in at least one programming language, and a desire to pick up more (we work primarily in Python)
- Expertise in designing, analyzing and troubleshooting large-scale distributed systems
- A systematic problem-solving approach, coupled with a strong sense of ownership and drive
- In-depth knowledge of at least one configuration management tool
- Extensive experience working with Unix/Linux systems and a deep knowledge of all layers of the networking stack
- Strong understanding of AWS products and services
Zendesk Singapore is home to our globally successful Chat product, which enables customer service agents to engage their customers instantly via web, mobile and messaging. Zendesk Chat contributes significantly to our rapid growth both across Asia Pacific and globally. You have an amazing opportunity to be part of something that is truly unique: an awesome product that is developed end-to-end in Singapore, with product management, design, engineering, infrastructure, and go-to-market teams working together here at our APAC headquarters.There are a lot of things that make Zendesk very unique. Here are just a few:The Zendesk engineering team is an organization of diverse talent and incredible opportunity. From machine learning and big data to myriad other cutting-edge technical topics, we have some of the world’s best minds on the team. From the Tech Book Club to catered Tech Talks to an active wiki to formal Tech Reviews, we’re all contributing to building the best solutions and teams we can.In addition, we have teams that are specifically creating tools to make life easier for our engineers. There are teams that help keep everything running. There are teams that are finding and fixing bugs as they are reported by customers so small things don’t turn into big problems. You’ll have a large, very talented group of people that have your back and will be supporting you on what you want to get done.There is also the opportunity factor. We’re big but not too big. There is a lot of opportunity to contribute and do your best work.We’re a truly global organization with offices in 14 cities across the world. As a fluid organization where you can move from one team to another, in San Francisco or across the globe, we help facilitate transitions when the time is right.Zendesk invests in keeping the team happy. Fair compensation, a generous stock plan, a top of the line employee stock purchase program (ESPP), and much more, are all examples of how Zendesk is committed to keep the people that work here happy… and it shows. We are also keen on ongoing learning, so you will develop your skills through pair programming, lunch and learns, hackathons, lab days to experiment with new ideas and you have a yearly training allowance too.Zendesk cares about local communities. We want to be good citizens of the communities we are part of. We volunteer in the community, provide grants, provide technological support, offer training and much more to support the people around us.The best customer experiences are built with Zendesk. Zendesk’s powerful and flexible customer service and engagement platform scales to meet the needs of any business, from startups and small businesses to growth companies and enterprises. Zendesk serves businesses across a multitude of industries, with more than 125,000 paid customer accounts offering service and support in more than 30 languages. Headquartered in San Francisco, Zendesk operates worldwide with 15 offices in North America, Europe, Asia, Australia, and South America. Learn more at www.zendesk.com.Interested in knowing what we do in the community? Check out the Zendesk Neighbor Foundation to learn more about how we engage with, and provide support to, our local communities.Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster diversity & inclusion in the workplace. Individuals seeking employment at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law.By submitting your application, you agree that Zendesk may collect your personal data for recruiting, global organization planning, and related purposes. Zendesk's Candidate Privacy Notice explains what personal information Zendesk may process, where Zendesk may process your personal information, its purposes for processing your personal information, and the rights you can exercise over Zendesk’s use of your personal information.Vice President of Engineering
The VP of Engineering will be responsible for guiding the technical and people vision for Zendesk’s Melbourne office through key technical decisions, development and deployment. The ideal candidate will have experience building technical teams, scaling management teams and driving their success. They should have previously demonstrated success as the leader of a dynamic passionate team who loves to code and delight customers. The team’s work ranges across customer facing applications, platforms and data science. Additionally, you will be the voice of Zendesk Engineering in Melbourne, being the glue that continues to hold this awesome team together and represents the Melbourne engineering center on the global stage. You’ll also be expected to play a key role in understanding Zendesk’s broader strategies, priorities and values and communicating them locally.What you get to do every day:
- Lead the execution of strategy, platforms, partnerships and customer relationships being the voice of our Melbourne engineering center to both internal and external stakeholders
- Able to lead top-tier projects, managing and defining resources to meet those deliverables
- Identify competitive services and opportunities for innovation
- Assess marketplace obstacles and technical hurdles for success
- Evaluate and identify appropriate social media tie-ins or platforms in the region
- Establish governance process to meet partner and organization standards of privacy and other compliance to the local government
- Direct and lead weekly leadership team meeting development and execution of company wide information plan
- Works closely with Product, Marketing, Business Development and Operations to define and deliver new products and enhancements
What you bring to the role:
- Minimum of at least 10 years in IT / Software Engineering with a minimum of 5+ years in a comparable Executive level position
- Ability to interpret technology and market trends as a foundation for roadmaps
- Experience in building and managing technical and non-technical staff driving their success through thought leadership
- Technical expertise in web systems architecture, design and development
- Experience delivering web – based or SaaS products
- Significant leadership experience with a track record of success in a fast-paced,quick-changing, startup company managing resources and meeting strict deadlines
- Contribute to, and in some cases lead training, recruiting, performance management and knowledge management efforts
- Excellent communication skills, both oral and written, and a strong sense of diplomacy in all interactions
- Highly skilled in recognizing high potential talent, hiring staff and providing inspiration and mentorship throughout the team
The best customer experiences are built with Zendesk. Zendesk’s powerful and flexible customer service and engagement platform scales to meet the needs of any business, from startups and small businesses to growth companies and enterprises. Zendesk serves businesses across a multitude of industries, with more than 125,000 paid customer accounts offering service and support in more than 30 languages. Headquartered in San Francisco, Zendesk operates worldwide with 15 offices in North America, Europe, Asia, Australia, and South America. Learn more at www.zendesk.com.Interested in knowing what we do in the community? Check out the Zendesk Neighbor Foundation to learn more about how we engage with, and provide support to, our local communities.Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster diversity & inclusion in the workplace. Individuals seeking employment at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law.By submitting your application, you agree that Zendesk may collect your personal data for recruiting, global organization planning, and related purposes. Zendesk's Candidate Privacy Notice explains what personal information Zendesk may process, where Zendesk may process your personal information, its purposes for processing your personal information, and the rights you can exercise over Zendesk’s use of your personal information.Product Management Intern
Zendesk builds software for better customer relationships. It empowers organizations to improve customer engagement and better understand their customers. Zendesk products are easy to use and implement. They give organizations the flexibility to move quickly, focus on innovation, and scale with their growth. And it's a great user experience! One of the ways we enable great user experiences is through fun surprise and delight features that allow our customers to show their personality when they're communicating with their customers.You will primarily work in solving some of the core problems related to our customers so that they can scale their customer support operations with a peace of mind and focus on their core business.Scope of Work
- As a Product Management intern, you will work closely with different stakeholders - engineers, user experience designers, product marketers, sales team, customer advocates and data analysts - which are involved in building/shipping a product feature from conception to rollout.
- You will work on live projects and learn about:
- Problem-solving, defining very abstract problems and solving through technology.
- How to identify and measure the success of the product feature.
- Product planning, building and shipping the product feature by working closely with different stakeholders.
Requirements
- Currently in final year of undergrad. MS or MBA will be a plus.
- Some experience working in software is preferred.
- Deep interest in product management as a career.
Zendesk Singapore is home to our globally successful Chat product, which enables customer service agents to engage their customers instantly via web, mobile and messaging. Zendesk Chat contributes significantly to our rapid growth both across Asia Pacific and globally. You have an amazing opportunity to be part of something that is truly unique: an awesome product that is developed end-to-end in Singapore, with product management, design, engineering, infrastructure, and go-to-market teams working together here at our APAC headquarters.There are a lot of things that make Zendesk very unique. Here are just a few:The Zendesk engineering team is an organization of diverse talent and incredible opportunity. From machine learning and big data to myriad other cutting-edge technical topics, we have some of the world’s best minds on the team. From the Tech Book Club to catered Tech Talks to an active wiki to formal Tech Reviews, we’re all contributing to building the best solutions and teams we can.In addition, we have teams that are specifically creating tools to make life easier for our engineers. There are teams that help keep everything running. There are teams that are finding and fixing bugs as they are reported by customers so small things don’t turn into big problems. You’ll have a large, very talented group of people that have your back and will be supporting you on what you want to get done.There is also the opportunity factor. We’re big but not too big. There is a lot of opportunity to contribute and do your best work.We’re a truly global organization with offices in 14 cities across the world. As a fluid organization where you can move from one team to another, in San Francisco or across the globe, we help facilitate transitions when the time is right.Zendesk invests in keeping the team happy. Fair compensation, a generous stock plan, a top of the line employee stock purchase program (ESPP), and much more, are all examples of how Zendesk is committed to keep the people that work here happy… and it shows. We are also keen on ongoing learning, so you will develop your skills through pair programming, lunch and learns, hackathons, lab days to experiment with new ideas and you have a yearly training allowance too.Zendesk cares about local communities. We want to be good citizens of the communities we are part of. We volunteer in the community, provide grants, provide technological support, offer training and much more to support the people around us.The best customer experiences are built with Zendesk. Zendesk’s powerful and flexible customer service and engagement platform scales to meet the needs of any business, from startups and small businesses to growth companies and enterprises. Zendesk serves businesses across a multitude of industries, with more than 125,000 paid customer accounts offering service and support in more than 30 languages. Headquartered in San Francisco, Zendesk operates worldwide with 15 offices in North America, Europe, Asia, Australia, and South America. Learn more at www.zendesk.com.Interested in knowing what we do in the community? Check out the Zendesk Neighbor Foundation to learn more about how we engage with, and provide support to, our local communities.Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster diversity & inclusion in the workplace. Individuals seeking employment at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law.By submitting your application, you agree that Zendesk may collect your personal data for recruiting, global organization planning, and related purposes. Zendesk's Candidate Privacy Notice explains what personal information Zendesk may process, where Zendesk may process your personal information, its purposes for processing your personal information, and the rights you can exercise over Zendesk’s use of your personal information.Digital Experience Manager, Japan
Zendesk is looking for an energetic and motivated optimization expert to join our Singapore-based Marketing team as a Digital Experience Manager for the Japan market. Your main responsibility in this role will be to optimize the customer journey for Zendesk in Japan, from discovery to conversion/purchase.This position is based in our Singapore office, which is the Asia-Pacific regional headquarters for Zendesk, a San-Francisco-base high-growth technology company. We are at an exciting and pivotal moment in Zendesk’s history. We have recently announced that we have surpassed a USD $500M annual revenue run rate and are looking to scale to USD $1B in revenue in 2020. Japan is a critical market in our growth strategy.To be successful in this role, candidates must have a passion for delivering exceptional customer experiences, strong experience in web optimization, an understanding of how content moves prospects through the marketing funnel, deep knowledge of the Japanese business mind-set, and be a native Japanese speaker who is also fluent in English.Responsibilities
- In close partnership with the Japan Marketing and Sales teams and the Global marketing team, evaluate every stage of the buyer’s journey (discovery, evaluation, trial nurture, purchase) to make it “right for Japan” based on deep customer insights
- Review all localized content to ensure high-quality translation that is technically accurate, natural-sounding, culturally appropriate including tone and voice, and aligned to Zendesk brand guidelines
- Leverage relentless testing and optimization to define the optimal customer journey for Zendesk in Japan across SMB, mid-market, and the enterprise, with primary KPIs being increased discovery, engagement, and conversion
- Drive a data-oriented marketing approach
- Develop strong and collaborative working relationships with key stakeholders across Marketing, Sales, and Product
- Respond quickly to requests, work collaboratively to solve problems, and communicate regularly with extended team
- Most importantly, have a flexible mindset, willing to adjust how the role is defined and responsibilities are distributed based on what the business needs at the time
- Manage and use feedback from different stakeholders to improve customers' journey
- Make customer-centric recommendations and decisions
Requirements
- Minimum 3-5 years B2B marketing experience
- Strong experience leveraging the web as a critical component of the customer journey (role of web in driving engagement with prospects, capturing leads, and nurture)
- Understanding of how content moves prospects through the marketing funnel
- Ability to operate in a dynamic environment with minimal supervision
- Excellent interpersonal communication, written and verbal, in Japanese and English
- Team player with proven track record in working effectively with across teams
- Strong data and analytical skills; ability to assess opportunities, track & analyze results
- Deep knowledge of the Japanese business mind-set
- Be a native Japanese speaker
- Also fluent in English
- Understanding of UX in a Japanese context
The best customer experiences are built with Zendesk. Zendesk’s powerful and flexible customer service and engagement platform scales to meet the needs of any business, from startups and small businesses to growth companies and enterprises. Zendesk serves businesses across a multitude of industries, with more than 125,000 paid customer accounts offering service and support in more than 30 languages. Headquartered in San Francisco, Zendesk operates worldwide with 15 offices in North America, Europe, Asia, Australia, and South America. Learn more at www.zendesk.com.Interested in knowing what we do in the community? Check out the Zendesk Neighbor Foundation to learn more about how we engage with, and provide support to, our local communities.Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster diversity & inclusion in the workplace. Individuals seeking employment at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law.By submitting your application, you agree that Zendesk may collect your personal data for recruiting, global organization planning, and related purposes. Zendesk's Candidate Privacy Notice explains what personal information Zendesk may process, where Zendesk may process your personal information, its purposes for processing your personal information, and the rights you can exercise over Zendesk’s use of your personal information.Digital Marketing Manager
Zendesk is looking for a Digital Marketing Manager to join our expanding APAC team. As part of the APAC digital team, your objectives will be to execute and manage digital campaigns to increase returns for our online lead generation activities.This is an excellent opportunity for someone who is skilled in paid, social and display advertising.Ideally, we would like for you to be passionate about customer experience and have a keen interest to work in a fast-growing Technology company like Zendesk.Responsibilities
- Hands-on management and optimization of paid media channels such as paid search, paid social, content syndication - to build best-in-class performance marketing channels for Zendesk across different countries in APAC
- Day-to-day campaign bid management and execution tactics across multiple platforms to exceed goals and maximise return on ad spend
- Deliver against targets by collaborating with HQ channel leads on key performance marketing channels: paid search, paid social, content syndication and display advertising programs
- Work closely with the APAC Regional Marketing teams, digital agencies and the Zendesk global digital team in San Francisco to develop and execute the APAC digital marketing activities to drive inbound leads
- Ensure all digital campaigns are delivered according to brief, on time and within budget
- Deliver against targets by managing paid search, paid social and display advertising programs
- Conduct A/B testing when necessary to improve campaign effectiveness
- Ensure that digital campaigns and leads are properly tagged and tracked
- Provide analysis, visibility and insights on regional digital advertising performance
- Manage budgets in collaboration with the global digital team and local marketing leads
- Support growth initiatives by creating and optimizing digital marketing campaigns
- Work with global digital team to optimize existing paid search programs (AdWords, Bing, Yahoo, Marin)
- Manage digital testing and optimization initiatives within digital media channels
- Manage the analytics tools used for measure performance
- Work with the Marketing & Communications team to create high-quality brand awareness campaigns for a range of online platforms which is optimized and consistent with the Zendesk brand and tone of voice
Requirements
- 5 years hands on experience running paid search or paid social
- Experienced in performance marketing, with a focus on understanding Return on Investment (ROI)
- Strong quantitative skills and ability to analyze data and make data-driven decisions
- Ability to clearly communicate results, key learnings and areas of opportunities
- Relevant experience including PPC, paid social and display
- Knowledge of current online marketing trends and best practices
- Experience working with agencies and teams across time zones
- Team player and experience with managing multiple stakeholders
- Experience managing digital budgets
#LI-AL1The best customer experiences are built with Zendesk. Zendesk’s powerful and flexible customer service and engagement platform scales to meet the needs of any business, from startups and small businesses to growth companies and enterprises. Zendesk serves businesses across a multitude of industries, with more than 125,000 paid customer accounts offering service and support in more than 30 languages. Headquartered in San Francisco, Zendesk operates worldwide with 15 offices in North America, Europe, Asia, Australia, and South America. Learn more at www.zendesk.com.Interested in knowing what we do in the community? Check out the Zendesk Neighbor Foundation to learn more about how we engage with, and provide support to, our local communities.Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster diversity & inclusion in the workplace. Individuals seeking employment at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law.By submitting your application, you agree that Zendesk may collect your personal data for recruiting, global organization planning, and related purposes. Zendesk's Candidate Privacy Notice explains what personal information Zendesk may process, where Zendesk may process your personal information, its purposes for processing your personal information, and the rights you can exercise over Zendesk’s use of your personal information.Senior Field Marketing Manager, Asia
Zendesk is looking for a forward thinking, data-driven and passionate Regional Marketing Manager for Asia, reporting to the APAC Marketing Director based in Melbourne. This person will support growth, revenue generation and brand awareness in Asia. In addition, this position will collaborate closely with Zendesk’s Sales, and Customer Success teams to generate pipeline for current and new customers by developing, managing, executing and tracking demand generation programs.Responsibilities
- Work with Regional Sales Leadership to design, plan, execute and track an impactful GTM marketing plan meet and/or exceed quarterly pipeline and revenue targets
- Drive and execute marketing campaigns in an effort to penetrate and expand into Enterprise target ABM accounts
- Develop and execute Zendesk-hosted Field events across Asia to drive net new business and uncover new expansion opportunities with existing customers
- Plan and execute our yearly Zendesk Showcase Event, as well as participation in 3rd party dinners, conferences and tradeshows with end-to-end planning, follow-up and ROI measurement
- Manage a quarterly territory budget
- Collaborate with the larger APAC Shared Services Marketing teams including PR and Comms, Campaigns and Digital to ensure an Integrated Regional Marketing approach
- Work closely with outside marketing vendors including PR, Event Agencies, Data Providers and more to get more done
- Utilize systems and tools, such as SFDC and marketing dashboards, to analyze pipeline and opportunity data to best determine marketing mix and ensure marketing impact to bookings and ARR
- Be the face of the Zendesk Brand in Asia and relentless in your pursuit of bringing the Zendesk brand to life
Requirements
- Manage numerous projects simultaneously in a dynamic environment
- Motivated self-starter who thrives in complex fast-paced environments
- Experience with developing, executing and tracking results tied to multi-touch marketing plans
- 10+ years of executing Marketing Programs, including events, direct mail programs and digital advertising
- Data-driven and familiar with Full Funnel Marketing metrics (Leads, Conversion, Pipeline, Revenue)
- Proficiency in G Suite, SFDC, Eloqua and Certain
- Decisive, agile, and iterative; easily able to shift gears between thinking and doing
- Ability to inspire cross-functional teams to work with you and feel great about their contribution
- Strategic thinking and ability to develop complex programs from inception
- Excellent oral and written communication skills to effectively communicate event plans, details and results
- Bachelor's degree required
Personality and soft skills
- You will be a key member of our team, so we are looking for someone vibrant, warm, empathetic, with communicative energy
- You have excellent great problem-solving skills, intuitive and analytical
- You will be the kind of person who can think big, get stuff done and have fun
- The role is very varied, which makes it fun and interesting, hence you will be able to balance big projects with small day to day tasks
- You are able to manage multiple projects simultaneously. Don’t worry, you will get guidance and support from your management team
- You have a flexible mindset, willing to adjust how the role is defined and responsibilities are distributed based on what the business needs at the time
- Customer-centric: you have the ability to put yourself in the customer/prospect/partner’s shoes and apply this empathy to continuously improve their online journey
#LI-AL1The best customer experiences are built with Zendesk. Zendesk’s powerful and flexible customer service and engagement platform scales to meet the needs of any business, from startups and small businesses to growth companies and enterprises. Zendesk serves businesses across a multitude of industries, with more than 125,000 paid customer accounts offering service and support in more than 30 languages. Headquartered in San Francisco, Zendesk operates worldwide with 15 offices in North America, Europe, Asia, Australia, and South America. Learn more at www.zendesk.com.Interested in knowing what we do in the community? Check out the Zendesk Neighbor Foundation to learn more about how we engage with, and provide support to, our local communities.Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster diversity & inclusion in the workplace. Individuals seeking employment at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law.By submitting your application, you agree that Zendesk may collect your personal data for recruiting, global organization planning, and related purposes. Zendesk's Candidate Privacy Notice explains what personal information Zendesk may process, where Zendesk may process your personal information, its purposes for processing your personal information, and the rights you can exercise over Zendesk’s use of your personal information.Events Coordinator
Zendesk is looking for a creative, detail-oriented, events superstar to join our Talent &Organizational Development team in our Singapore office.The Events Coordinator will report to the Global Events Manager (based in SF) and play akey support role in producing engaging internal events that create opportunities forZendesk employees to be engaged at work. You will be hands on in relation to events inSingapore, and have oversight of all events happening in the APAC region.Through metrics analysis, event debriefs, and creative brainstorming sessions, you willwork closely with the global team of Event Coordinators and the Global Events Managerto deliver creative and engaging experiences, while staying true to Zendesk’s cultureand values.You have excellent written and verbal communication skills and pay attention to thedetails. Planning ahead and working well under pressure are a must in this position. Youwill be a helpful resource for various departments that will need your assistancescheduling and organizing event logistics (e.g. F&B, A/V, setup requirements, staffing,etc.). You’re comfortable interacting with all levels of employees, you’re social, know howto have fun and get the job done.Here’s what you’ll do:
- Collaborate with and support the events team and APAC teammates to deliver a consistent calendar of engaging experiences for our Singapore Zendesk employees
- Promote and clearly communicate event details to customers, using the Zendesk voice to drive attendance
- Produce event experiences that cultivate Zendesk’s culture and values
- Work with the Events team with pre-event planning and post-event analysis including sign-ups, surveys, debriefs , and recommendations for improvement
- Understand Zendesk’s event processes, requirements, spaces, operational capabilities, restrictions, and costs; and be able to clearly and concisely explain these elements to the event host
- Produce event proposals, explain costs to event hosts, update the events calendar and ensure all event requirements are met
- Measure the efficacy of events in APAC and input to future plans
- Coordinate weekly event announcements, reminders, and internal event communications
- Respond to requests in ticket queue as assigned
- Maintain and update vendor contact information and invoices
- Track invoices to aide in the reconciliation of event-related budgets
Required Skills:
- 2+ years experience in event planning, event services, and/or the hospitality industry.
- A strong understanding of the processes involved with planning and executing events.
- Strong relationship building and management experience.
- Excellent written and verbal communication skills with the ability to proofread accurately for typos, spelling, and grammar.
- Experience with Google Apps, Apple Productivity Apps, Microsoft Excel, and Mac.
- Superior customer service ethic!
The best customer experiences are built with Zendesk. Zendesk’s powerful and flexible customer service and engagement platform scales to meet the needs of any business, from startups and small businesses to growth companies and enterprises. Zendesk serves businesses across a multitude of industries, with more than 125,000 paid customer accounts offering service and support in more than 30 languages. Headquartered in San Francisco, Zendesk operates worldwide with 15 offices in North America, Europe, Asia, Australia, and South America. Learn more at www.zendesk.com.Interested in knowing what we do in the community? Check out the Zendesk Neighbor Foundation to learn more about how we engage with, and provide support to, our local communities.Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster diversity & inclusion in the workplace. Individuals seeking employment at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law.By submitting your application, you agree that Zendesk may collect your personal data for recruiting, global organization planning, and related purposes. Zendesk's Candidate Privacy Notice explains what personal information Zendesk may process, where Zendesk may process your personal information, its purposes for processing your personal information, and the rights you can exercise over Zendesk’s use of your personal information.Human Resources Director, APAC
Zendesk is looking for a dynamic HR professional to lead the APAC HR team and to add to our successful Global People Operations Team. We are a rapidly growing company and we want you to be part of this amazing expansion. We have an incredible product and exceptional employees; Zendesk is the place to be! Join us as we continue to provide the best HR experience for our employees.Who might you be? You thrive in the world of HR (the good, the interesting, the amazing) and the excitement that brings. You excel in a fast-paced, high-growth, and ever-changing environment. You can readily adapt to any situation and are excited to roll-up your sleeves and create something new because you are a builder. You aren't above doing the little things, but you're ready to tackle the big jobs too. You live for jam-packed days, but always have time to support a team member. Oh, and having fun is a must!We are open (for the right person) to fill this role in Singapore. The role reports to the VP, Head of Global Business Partnering and is an integral member of the APAC leadership function.Primary Responsibilities:
- Build the structure - Assist with the development, implementation and coordination of our HR policies, processes, practices, and programs in APAC. (This role is not about running the plays from a standard corporate handbook; you'll need to think outside of the box)
- Build the HR function - ID gaps in the HR team and address them. Plan for growth in region by ensuring the HR skillsets stay ahead of that pace. Ensure local HR talent are connected to HQ and relationships are flourishing across the pond
- Own local talent attraction success - Assist with the management of recruiting in APAC, work directly with recruiters and candidates to ensure a high-quality candidate experience and brand
- Manage employee relations and coach managers / staff
- Help us learn - Assist with launch / coordination of local training, compliance efforts and professional development events, classes, etc. Identify local needs and own solutions to address them
- Plan for our future - Own the development and implementation of employee retention, career pathing, succession and workforce plans that raise the bar on our overall talent strength in
- Welcome to Zendesk - Lead on the development of local on boarding programs that work in parallel with global onboarding practices
- Assess our progress on all things talent - Implement and utilize HR metrics to measure performance and make sure we're on the right track. Leverage data to move us in the right direction
- Be truly global - Manage immigration processes and prepare immigration filings. Build connections with other global teams so that international transfers work well & we reduce barriers to movement
- And yes, there's the paperwork - Own assurance of accurate and compliant APAC offer letters, contracts, IP agreements, stock option agreements, employee files, etc.
- Socialize and build on our amazing culture - Foster meetings, gatherings and other events that make Zendesk a fun and vibrant place to be (we're a social group so we have lots of them!)
- Bon Voyage! - Regular travel to other APAC locations will be required from time to time
- Actively align with Global HRBP's to execute on talent strategies locally
- Lead change initiatives that will continue to evolve the work of the People and Places team locally
- Act as the lead partner for acquisition integration
- Lead and collaborate with global location strategy teams for new site development within the region
To be successful in this role, it is essential you have experience in all of the following…
- A proven track record of success, working as a true business partner at a Director or Senior Manager level. Ideally you will have previous experience within a leading multinational US headquartered organization through a period of hyper-growth
- You must have demonstrated success in Business Partner ship, Change Management and Employee Relations, driving top performance management practices, fostering employee engagement / motivation, and best practice HR
- Competent in advising on issues that have Singapore, Australian, Philippines, Japan and India employment law implications
- Be oriented towards a high EQ and embrace feedback
- You will need to be commercially minded and be a credible part of the senior management team.
- Experience using HRIS Systems
- Skilled in workforce planning and organizational design
- Outstanding project management, presentation and communication skills
- An outstanding focus on achieving a high level of customer service
- Excellence in the role of leader/coaching
- Proven track record of aligning with global HR organization with transparent practices and partnership
#LI-ZENThe best customer experiences are built with Zendesk. Zendesk’s powerful and flexible customer service and engagement platform scales to meet the needs of any business, from startups and small businesses to growth companies and enterprises. Zendesk serves businesses across a multitude of industries, with more than 125,000 paid customer accounts offering service and support in more than 30 languages. Headquartered in San Francisco, Zendesk operates worldwide with 15 offices in North America, Europe, Asia, Australia, and South America. Learn more at www.zendesk.com.Interested in knowing what we do in the community? Check out the Zendesk Neighbor Foundation to learn more about how we engage with, and provide support to, our local communities.Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster diversity & inclusion in the workplace. Individuals seeking employment at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law.By submitting your application, you agree that Zendesk may collect your personal data for recruiting, global organization planning, and related purposes. Zendesk's Candidate Privacy Notice explains what personal information Zendesk may process, where Zendesk may process your personal information, its purposes for processing your personal information, and the rights you can exercise over Zendesk’s use of your personal information.Technical Sourcer, APAC
We're seeking an experienced Sourcer to join our growing AMER Recruiting team to help support our technical recruiting efforts. You are self-driven, innovative, genuinely curious, and organised individual. You are motivated and understand the impact of finding, attracting, and retaining top talent. Thriving in an environment of high impact you excel in a fast-paced and high-growth environment. You possess stellar written and verbal communication.In terms of sourcing you've been there and done it: you know how to find top talent for even the most niche of roles; have tricks and shortcuts to fully utilise non-traditional channels to source and still love the thrill of the chase!As a growing tech company, change is rapid and constant. Plans change but are disciplined and experienced enough to roll with the punches. You're always on the lookout for new tools and innovative ways to enhance your craft and are able to apply the same level of rigor and expertise to all levels of role, from entry level through to senior management.What you get to do everyday:
- Partner with our Recruiting team: you’ll be in headcount discussions, intake meetings and debriefs to really understand immediate and ongoing business needs.
- Develop robust talent mapping and analysis frameworks.
- Build strategic sourcing pipelines
- Be knowledgeable about Zendesk and why people should work here
- Foster trust relationships with key individuals, both internal and external to Zendesk, with significant social networks and insightful recommendations for top talent
- Expand our employee referral efforts, attend related events and generate sourcing campaigns
What we're seeking:
- Sourcing experience either in-house or on agency side with a track record of success in delivering quality candidate flows that led to actual hires
- Prior experience sourcing Engineering, Sales and/or GTM Roles preferred
- Hands-on experience utilizing LinkedIn Recruiter and Boolean search
- Tech savvy and possessing excellent communication both verbal and written
- Ability to work both independently and collaboratively
- Attention to detail with a sense of urgency
#LI-ZENThe best customer experiences are built with Zendesk. Zendesk’s powerful and flexible customer service and engagement platform scales to meet the needs of any business, from startups and small businesses to growth companies and enterprises. Zendesk serves businesses across a multitude of industries, with more than 125,000 paid customer accounts offering service and support in more than 30 languages. Headquartered in San Francisco, Zendesk operates worldwide with 15 offices in North America, Europe, Asia, Australia, and South America. Learn more at www.zendesk.com.Interested in knowing what we do in the community? Check out the Zendesk Neighbor Foundation to learn more about how we engage with, and provide support to, our local communities.Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster diversity & inclusion in the workplace. Individuals seeking employment at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law.By submitting your application, you agree that Zendesk may collect your personal data for recruiting, global organization planning, and related purposes. Zendesk's Candidate Privacy Notice explains what personal information Zendesk may process, where Zendesk may process your personal information, its purposes for processing your personal information, and the rights you can exercise over Zendesk’s use of your personal information.Enterprise Sales Executive, China
Zendesk is seeking a high-performing Account Executive who is responsible for creating, managing and closing opportunities within the China market. This person must demonstrate all the behaviours associated with a high-performance sales culture, specifically prospecting for new business, up-sell and cross-sell within our extensive install base and delivering results against a quota. This role is based in Singapore and requires a high business-level proficiency in both English and Mandarin.Responsibilities
- Exceed activity, pipeline, and revenue goals on a quarterly basis.
- Continually build a pipeline of new business, up-sell, and cross-sell opportunities.
- Become an expert on Zendesk's products and conduct discovery calls, presentations, and demos with prospects and customers.
- Develop and manage relationships with prospects and accounts in China.
- Demonstrate and sell value to key stakeholders within the accounts during fast moving as well as complex sales cycles.
- Work in a team-selling environment with an experienced Strategic Account Executive and apply appropriate resources to opportunities.
- Track all opportunity and customer details including use case, purchase time frames, next steps, and forecasting in Salesforce.
Requirements
- 3 - 5 years of software sales experience; SaaS experience preferred
- Extensive experience and successful track-record managing deals with customers in China
- Experience selling to CxO / VP level executives
- Outbound prospecting experience is a plus
- Consistent track record of success vs quota
- Technically savvy; thorough understanding of a related technology
- Proficiency using Salesforce.com
- Skilled in virtual presentations, online web demos, remote sales processes
- Exceptional verbal and written communication skills
- Business-level proficiency in English and Mandarin
- Bachelors degree
The best customer experiences are built with Zendesk. Zendesk’s powerful and flexible customer service and engagement platform scales to meet the needs of any business, from startups and small businesses to growth companies and enterprises. Zendesk serves businesses across a multitude of industries, with more than 125,000 paid customer accounts offering service and support in more than 30 languages. Headquartered in San Francisco, Zendesk operates worldwide with 15 offices in North America, Europe, Asia, Australia, and South America. Learn more at www.zendesk.com.Interested in knowing what we do in the community? Check out the Zendesk Neighbor Foundation to learn more about how we engage with, and provide support to, our local communities.Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster diversity & inclusion in the workplace. Individuals seeking employment at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law.By submitting your application, you agree that Zendesk may collect your personal data for recruiting, global organization planning, and related purposes. Zendesk's Candidate Privacy Notice explains what personal information Zendesk may process, where Zendesk may process your personal information, its purposes for processing your personal information, and the rights you can exercise over Zendesk’s use of your personal information.Sales Operations Analyst (Contract)
As a Sales Operations Data Analyst on the Go To Market Operations team at Zendesk, you will be working cross-functionally with Sales, Marketing, and IT stakeholders in all regions to streamline our Lead-To-Cash process. This role is a mix of market intelligence, market analysis, strategy, and business operational support. It requires a strong analytical mindset with the ability to provide sound strategic advice and practical operational insight to stakeholders.You will gain experience in key functional areas such as strategy, sales, finance, and analytics. The role will report to the Manager, GTM Sales Operations APAC and will collaborate with finance, field marketing, sales, pre-sales and customer success.What you bring to the table
- The successful candidate will have relentless curiosity, and possess a passion for creating innovative analysis to identify growth opportunities. Moreover, he or she will excel at developing recommendations that transcend the numbers
- Ideally, the candidate will be ambitious and results-oriented – an analytical whiz with outstanding communication skills, high initiative, and strong drive to lead change
- The successful candidate is someone who makes value out of data and proactively fetches information from various sources and analyzes it for better understanding about how the business performs, and will look to automate certain processes
- We are looking for a Sales Operations Data Analyst that will help us discover the information hidden in vast amounts of data, and help us make smarter decisions to drive incremental sales productivity
- Your primary focus will be in applying data mining techniques, doing statistical analysis, and building high quality prediction systems integrated with our systems
What you will do everyday
- Selecting features, building and optimizing classifiers using machine learning techniques
- Data mining using state-of-the-art methods
- Extending Zendesk’s data with third party sources of information when needed
- Enhancing data collection procedures to include information that is relevant for building analytic systems
- Processing, cleansing, and verifying the integrity of data used for analysis
- Doing ad-hoc analysis and presenting results in a clear manner
- Creating automated anomaly detection systems and constant tracking of its performance
- Prepare analysis and recommendations for strategic decision making
- Lead ongoing analysis of business performance and present recommendations to GTM leadership for strategic decision making and investment
- Identify opportunities to improve business processes and generate a functional requirements document
- Create and drive adoption of new business and system processes for operational efficiency
- Monitor data and performance of sales and marketing activities to identify trends or issues with data quality
- Create and manage dashboards and reports for the sales teams
Requirements
- Exceptional problem-solving skills: demonstrated ability to structure complex problems, develop solutions, and craft high-quality presentations to senior management
- Highly collaborative, team player who can work cross-functionally
- Understanding of software industry / SaaS sales and marketing models is a plus
- 1 - 2 years experience in a business/system analysis role
- High Salesforce.com aptitude
- Experience with a business intelligence tool and data visualisation
- Proficient in Excel/PowerPoint/Google Sheets/Google Slides
- Excellent written and verbal communication skills
- Bachelor's degree in Business or related degree
- Excellent understanding of machine learning techniques and algorithms, such as k-NN, Naive Bayes, SVM, Decision Forests etc
- Experience with common data science toolkits, such as R, Weka, NumPy, MatLab, etc
- Experience with data visualisation tools, such as D3.js, GGplot, etc
- Proficiency in using query languages such as SQL, Hive, PigExperience with NoSQL databases, such as MongoDB, Cassandra, HBaseGood applied statistics skills, such as distributions, statistical testing, regression, etc
- Data oriented personality with an eye for detail
#LI-AL1The best customer experiences are built with Zendesk. Zendesk’s powerful and flexible customer service and engagement platform scales to meet the needs of any business, from startups and small businesses to growth companies and enterprises. Zendesk serves businesses across a multitude of industries, with more than 125,000 paid customer accounts offering service and support in more than 30 languages. Headquartered in San Francisco, Zendesk operates worldwide with 15 offices in North America, Europe, Asia, Australia, and South America. Learn more at www.zendesk.com.Interested in knowing what we do in the community? Check out the Zendesk Neighbor Foundation to learn more about how we engage with, and provide support to, our local communities.Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster diversity & inclusion in the workplace. Individuals seeking employment at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law.By submitting your application, you agree that Zendesk may collect your personal data for recruiting, global organization planning, and related purposes. Zendesk's Candidate Privacy Notice explains what personal information Zendesk may process, where Zendesk may process your personal information, its purposes for processing your personal information, and the rights you can exercise over Zendesk’s use of your personal information.Senior Analyst, Sales Operations
As a Sales Operations Data Analyst on the Go To Market Operations team at Zendesk, you will be working cross-functionally with Sales, Marketing, and IT stakeholders in all regions to streamline our Lead-To-Cash process. This role is a mix of market intelligence, market analysis, strategy, and business operational support. It requires a strong analytical mindset with the ability to provide sound strategic advice and practical operational insight to stakeholders.You will gain experience in key functional areas such as strategy, sales, finance, and analytics. The role will report to the Manager, GTM Sales Operations APAC and will collaborate with finance, field marketing, sales, pre-sales and customer success.What you bring to the table
- The successful candidate will have relentless curiosity, and possess a passion for creating innovative analysis to identify growth opportunities. Moreover, he or she will excel at developing recommendations that transcend the numbers
- Ideally, the candidate will be ambitious and results-oriented – an analytical whiz with outstanding communication skills, high initiative, and strong drive to lead change
- The successful candidate is someone who makes value out of data and proactively fetches information from various sources and analyzes it for better understanding about how the business performs, and will look to automate certain processes
- We are looking for a Sales Operations Data Analyst that will help us discover the information hidden in vast amounts of data, and help us make smarter decisions to drive incremental sales productivity
- Your primary focus will be in applying data mining techniques, doing statistical analysis, and building high quality prediction systems integrated with our systems
What you will do everyday
- Selecting features, building and optimizing classifiers using machine learning techniques
- Data mining using state-of-the-art methods
- Extending Zendesk’s data with third party sources of information when needed
- Enhancing data collection procedures to include information that is relevant for building analytic systems
- Processing, cleansing, and verifying the integrity of data used for analysis
- Doing ad-hoc analysis and presenting results in a clear manner
- Creating automated anomaly detection systems and constant tracking of its performance
- Prepare analysis and recommendations for strategic decision making
- Lead ongoing analysis of business performance and present recommendations to GTM leadership for strategic decision making and investment
- Identify opportunities to improve business processes and generate a functional requirements document
- Create and drive adoption of new business and system processes for operational efficiency
- Monitor data and performance of sales and marketing activities to identify trends or issues with data quality
- Create and manage dashboards and reports for the sales teams
Requirements
- Exceptional problem-solving skills: demonstrated ability to structure complex problems, develop solutions, and craft high-quality presentations to senior management
- Highly collaborative, team player who can work cross-functionally
- Understanding of software industry / SaaS sales and marketing models is a plus
- Minimum 5 years experience in a business/system analysis role
- High Salesforce.com aptitude
- Experience with a business intelligence tool and data visualisation
- Proficient in Excel/PowerPoint/Google Sheets/Google Slides
- Excellent written and verbal communication skills
- Bachelor's degree in Business or related degree
- Excellent understanding of machine learning techniques and algorithms, such as k-NN, Naive Bayes, SVM, Decision Forests etc
- Experience with common data science toolkits, such as R, Weka, NumPy, MatLab, etc
- Experience with data visualisation tools, such as D3.js, GGplot, etc
- Proficiency in using query languages such as SQL, Hive, PigExperience with NoSQL databases, such as MongoDB, Cassandra, HBaseGood applied statistics skills, such as distributions, statistical testing, regression, etc
- Data oriented personality with an eye for detail
#LI-AL1The best customer experiences are built with Zendesk. Zendesk’s powerful and flexible customer service and engagement platform scales to meet the needs of any business, from startups and small businesses to growth companies and enterprises. Zendesk serves businesses across a multitude of industries, with more than 125,000 paid customer accounts offering service and support in more than 30 languages. Headquartered in San Francisco, Zendesk operates worldwide with 15 offices in North America, Europe, Asia, Australia, and South America. Learn more at www.zendesk.com.Interested in knowing what we do in the community? Check out the Zendesk Neighbor Foundation to learn more about how we engage with, and provide support to, our local communities.Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster diversity & inclusion in the workplace. Individuals seeking employment at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law.By submitting your application, you agree that Zendesk may collect your personal data for recruiting, global organization planning, and related purposes. Zendesk's Candidate Privacy Notice explains what personal information Zendesk may process, where Zendesk may process your personal information, its purposes for processing your personal information, and the rights you can exercise over Zendesk’s use of your personal information.Senior Solution Consultant
Zendesk is looking for a Senior Solution Consultant to join our Singapore operation. The Senior Solution Consultant is a key member of the sales team. Working alongside our Account Executives, your role is clear: to gain a positive consensus on the technical product selection process. Positions at this level are responsible for all technical, solution, and competitive aspects of the Zendesk sales cycle. As such, you'll be doing everything you would expect to see in a pre-sales environment: discovery, value based demos, Proof of Concepts, ROI analysis, and more. You'll work with a wide variety of customers: large and small, as well as across multiple verticals. You'll be equally at home delivering remote demos or in front of a boardroom of executives.You will own the prime technical relationship with our prospects to drive customer satisfaction by proactively managing and delivering technical information to our customers both onsite, online, and via telephone.From a team player perspective, you will, under the guidance and mentorship from your Manager, contribute to the development of the team (mentoring new hires, identify and train the team on relevant topics pertaining to the role, contribute to a project that improves productivity of the team). You will proactively develop SME role for the product defined, and come with wide understanding of competitive solutions.You will be a pre-sales professional who is highly technical and engaging in customer facing situations as well as amongst colleagues.Requirements
- End to end presales / solutions consulting discovery on high net worth deals
- Fluency in English and at least one other language
- Integration Architect exposure with an in depth knowledge of corporate and enterprise platforms
- Experience mapping RFI/RFP requirements to software solutions
- Experience scoping, managing and executing customer pilots and Proof of Concepts
- Ability to collaborate across the business where required
- High level of skill around integrating SaaS applications
- Cloud service experience
- Willing to travel
- Previous consulting experience implementing enterprise class software solutions
- In-depth knowledge of either Customer Service Software, ITSM, data warehousing & business intelligence
- Obvious passion and people skills
#LI-AL1The best customer experiences are built with Zendesk. Zendesk’s powerful and flexible customer service and engagement platform scales to meet the needs of any business, from startups and small businesses to growth companies and enterprises. Zendesk serves businesses across a multitude of industries, with more than 125,000 paid customer accounts offering service and support in more than 30 languages. Headquartered in San Francisco, Zendesk operates worldwide with 15 offices in North America, Europe, Asia, Australia, and South America. Learn more at www.zendesk.com.Interested in knowing what we do in the community? Check out the Zendesk Neighbor Foundation to learn more about how we engage with, and provide support to, our local communities.Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster diversity & inclusion in the workplace. Individuals seeking employment at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law.By submitting your application, you agree that Zendesk may collect your personal data for recruiting, global organization planning, and related purposes. Zendesk's Candidate Privacy Notice explains what personal information Zendesk may process, where Zendesk may process your personal information, its purposes for processing your personal information, and the rights you can exercise over Zendesk’s use of your personal information.Strategic Enterprise Account Executive, Singapore
Zendesk is looking for a Strategic Account Executive for our Singapore office who is responsible for growing our business and presence within our Fortune 500 customer base. We need an experienced sales person who has a consultative sales approach, a successful track record growing and on-boarding clients with polished presentation skills.This individual will be ultimately responsible for their success within their territory, ensuring incremental growth in monthly recurring revenue, new logo acquisition, and customer retention, whilst providing the best sales experience possible for our customers.Responsibilities:
- Develop and manage relationships within accounts in your territory.
- Exceed monthly / quarterly sales targets by driving new opportunities and selling Zendesk products into existing accounts.
- Generate short-term results whilst maintaining a long-term perspective to maximise overall revenue generation.
- Work with multiple Account Executives assigned to your territory to prioritise opportunities and apply appropriate resources.
- Demonstrate / sell value to key stakeholders within your accounts during complex sales cycles.
- Exceed activity, pipeline, and revenue goals on a quarterly basis.
- Track all opportunity and customer details including use case, purchase time frames, next steps, and forecasting in Salesforce.
- Partner with customer success to ensure high satisfaction within your accounts.
Requirements
- 10+ years of software sales experience.
- Experience managing and closing complex sales-cycles using solution selling techniques.
- Consistent track record of success with quota.
- Experienced individual contributor selling applications packages to large, complex strategic accounts.
- Define strategy for acquisition, development, and expansion of targeted logos in the territory.
- A background in or deep familiarity with the customer service space, demonstrating strong industry knowledge and ability to elevate conversations to business needs and be viewed as a trusted advisor.
- Experience selling to VP or C level executives.
- Willingness to travel to customer sites as directed by sales management.
- Skilled in virtual presentations, online web demos and remote sales processes.
- Proficiency using SalesForce.com.
- Strong interpersonal skills, ability to convey and relate ideas to others.
- Vibrant and energetic attitude, willingness to perform and get things done.
The best customer experiences are built with Zendesk. Zendesk’s powerful and flexible customer service and engagement platform scales to meet the needs of any business, from startups and small businesses to growth companies and enterprises. Zendesk serves businesses across a multitude of industries, with more than 125,000 paid customer accounts offering service and support in more than 30 languages. Headquartered in San Francisco, Zendesk operates worldwide with 15 offices in North America, Europe, Asia, Australia, and South America. Learn more at www.zendesk.com.Interested in knowing what we do in the community? Check out the Zendesk Neighbor Foundation to learn more about how we engage with, and provide support to, our local communities.Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster diversity & inclusion in the workplace. Individuals seeking employment at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law.By submitting your application, you agree that Zendesk may collect your personal data for recruiting, global organization planning, and related purposes. Zendesk's Candidate Privacy Notice explains what personal information Zendesk may process, where Zendesk may process your personal information, its purposes for processing your personal information, and the rights you can exercise over Zendesk’s use of your personal information.
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