Job Openings

• Creative
  Product Designer
  At Zendesk, the design culture starts with our three Danish co-founders and flows outward into every aspect of the organisation. From the Scandinavian aesthetic of our workspace, to the way we gather, work, and create – design is an integral part of everyday life at Zendesk. As a product design team we believe in a collaborative working style with a bias towards rapid prototyping, experimentation, and a strong curiosity for our customers and their needs.
  
  
  What we're seeking:
  
  
  A Product Designer to work within our Integrations teams, who will be responsible for the user experience of Zendesk's key integrations with partner products and services.
  
  
  What you get to do every day:
  • Act as a key conduit between the Product and Creative teams in Melbourne to solve complex interaction problems: humanise product ideas and develop them into elegant application design.
  • Work with Product Managers and Engineers to grow concepts through design exploration, ideation and user validation.
  • Design interaction models, wireframes and mid-fidelity mockups that promote ease of use and optimise how customers interact with our products.
  • Analyse tasks, model information, navigation and flows using UX best practices for web and mobile.
  • Present design solutions to stakeholders and company executives, defend design decisions and incorporate feedback into the design cycle.
  What you bring to the role:
  • Considerable recent professional experience designing consumer or SaaS applications.
  • Proven collaboration in past roles including experience working with remote teams.
  • Expertise in turning complex business problems into simple and engaging digital products.
  • Strong command of interaction design, visual design and information architecture with a mind for simplicity of design.
  • Capable of communicating and prototyping design concepts rapidly at all levels of resolution.
  What’s in it for you?
  
  
  You’ll receive a competitive salary package and stock, complementary health care for you and your family, plus perks like flexible working hours, a fully stocked kitchen and bright, modern offices on Collins Street! You'll be part of a talented team who are actively involved in the tech community - we’re a hub for a host of tech meetups. There will be plenty of travel opportunities too, including our headquarters in San Francisco.
  
  
  We’re focussed on growth and support this with time that’s allocated to experimentation and discovery work, global offsites for skill-sharing as well as regular lunch and learns. You’ll receive an annual training allowance and be invited to take part in company-sponsored volunteer initiatives too.
  
  
  ***** Please submit a link to your portfolio or work samples with your application *****
  
  
  
  
  The best customer experiences are built with Zendesk. Zendesk’s powerful and flexible customer service and engagement platform scales to meet the needs of any business, from startups and small businesses to growth companies and enterprises. Zendesk serves businesses across a multitude of industries, with more than 125,000 paid customer accounts offering service and support in more than 30 languages. Headquartered in San Francisco, Zendesk operates worldwide with 15 offices in North America, Europe, Asia, Australia, and South America. Learn more at www.zendesk.com.
  
  
  Interested in knowing what we do in the community? Check out the Zendesk Neighbor Foundation to learn more about how we engage with, and provide support to, our local communities.  
  
  
  Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster diversity & inclusion in the workplace. Individuals seeking employment at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law.
  
  
  By submitting your application, you agree that Zendesk may collect your personal data for recruiting, global organization planning, and related purposes.  Zendesk's Candidate Privacy Notice explains what personal information Zendesk may process, where Zendesk may process your personal information, its purposes for processing your personal information, and the rights you can exercise over Zendesk’s use of your personal information.  
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  Customer Advocacy
  Associate Customer Advocate
  You’re a great match if you possess fantastic troubleshooting and analytical skills, are driven to help customers, and have the ability to dive deep into a new product to learn it inside and out.... sound like you? Read on! 
  
  
  We are looking for a talented Technical Support professional to become a Zendesk guru for our customers. You will be providing top-notch support through many different channels of communication – including email, phone, chat, forums and social media such as Twitter and Facebook. 
  
  
  Responsibilities:
  • Answer all questions related to Zendesk and escalate when necessary
  • Educate and empower our customers to become better Zendesk users
  • Own the customer experience and work to exceed their expectations. We want to treat our customers as if you would treat a guest in your own home.
  • Proactively look for solutions to problems and propose improvements if something could work better
  • Be Zendesk’s ambassador for all internal departments and help them be successful in their roles
  • Drive product change and improvement to make Zendesk the leading support platform
  Soft Skills:
  • You love talking to people on the phone and building relationships with your customers
  • You are able to empathise with customers in a genuine way that lets them know you care about their issues
  • You’re a team player that can follow and lead as situations dictate
  • You’re able to make decisions and solve problems
  • You have an ability to explain complex issues in beautifully simple terms
  • You’re curious and have a natural ability to “zoom out” of a problem, in order to ask the right questions.
  • You’re able to plan, organise, and prioritise work - this role wears many hats!
  Technical skills and Experience required:
  • At least 1 years experience in Customer Service
  • Ability to evaluate, troubleshoot, and follow-up on customer issues as well as replicate and document for further escalation
  • Experience using social media or web-based software, including Twitter, Facebook, Google Apps
  • Knowledge of common help desk/ticketing solutions
  • Knowledge of HTML, XML, JavaScript or CSS

 is a plus
  You are an ideal candidate if:
  • You enjoy a fun and friendly work environment
  • You like celebrating successes and accomplishments
  • If you like engaging with your customers and colleagues
  The best customer experiences are built with Zendesk. Zendesk’s powerful and flexible customer service and engagement platform scales to meet the needs of any business, from startups and small businesses to growth companies and enterprises. Zendesk serves businesses across a multitude of industries, with more than 125,000 paid customer accounts offering service and support in more than 30 languages. Headquartered in San Francisco, Zendesk operates worldwide with 15 offices in North America, Europe, Asia, Australia, and South America. Learn more at www.zendesk.com.
  
  
  Interested in knowing what we do in the community? Check out the Zendesk Neighbor Foundation to learn more about how we engage with, and provide support to, our local communities.  
  
  
  Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster diversity & inclusion in the workplace. Individuals seeking employment at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law.
  
  
  By submitting your application, you agree that Zendesk may collect your personal data for recruiting, global organization planning, and related purposes.  Zendesk's Candidate Privacy Notice explains what personal information Zendesk may process, where Zendesk may process your personal information, its purposes for processing your personal information, and the rights you can exercise over Zendesk’s use of your personal information.  
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  Customer Success
  Customer Success Executive
  Zendesk is looking for a talented Customer Success Executive to join our growing team in Melbourne.
  
  
  Fulfilling this role means you are entrusted with the relationships, strategy, and product health for Zendesk’s top accounts. Our Customer Success team advises and guides our wide array of enterprise customers as they map any number of business needs to Zendesk. We are the faces of Zendesk - genuinely compassionate, strategic-minded, organised and dedicated.  A Customer Success Executive is an experience-maker for our customers - passionate about working with large enterprises to make Zendesk the common thread that transforms their business.
  
  
  About You:
  • Highly consultative and strategic with savvy business acumen
  • Experienced working with multiple teams and C-level executives
  • Inspired by technology and how it solves problems and pushes businesses forward
  • Understands the unique power of genuine relationships
  • Organised, professional and (hopefully) quick-witted
  Responsibilities:
  • Communicate eloquently and regularly with admins and executives at top-level accounts
  • Produce and execute quality presentations on at least a quarterly basis to showcase customer growth, trends, and product/industry maturity
  • Work with our awesome account executives to make sure customers have the Zendesk resources they need
  • Maintain product expertise across the Zendesk product line
  • Respond to high-profile, high-impact customer escalations in a fashion that inspires confidence and continued customer loyalty
  • Coach new Customer Success team members on Zendesk’s own customer service program
  • Help lead our team as we set a new and innovative standard for the Customer Experience
  • Identify and keep up with trends in Customer Experience and Customer Service and work with your customers to take advantage of them.
  • Identify and help customers articulate the value of the Zendesk application to their business.
  Your typical day may include:
  • Collaborating with your peers in Customer Success, Sales, Support, Product, and throughout Zendesk
  • Working with our embedded Data Analyst to comb through data that will enlighten customers and their executives about product use and industry trends
  • Travelling to a customer’s headquarters and presenting to multiple stakeholders
  • Working with Marketing to share successful customer stories
  • Sharing customer feedback across our organisation to enhance the Zendesk product
  • Walk and talk: a little exercise adds a new dimension to 1:1s
  Requirements:
  • 10+ years consulting background, pre-sales or similar experience at the enterprise level
  • Excellent communication, interpersonal skills, and eloquent writing skills
  • Empathy and a unique ability to understand customer needs
  • Enthusiastic about technology with demonstrated technical aptitude; experience at a technology company or relevant consultancy ideal
  • Passionate about customer service and how it can transform businesses
  • Willingness to travel up to 25%
  • Strong project management skills and an ability to multitask without getting frazzled
  • Love for teamwork and commitment to building a world-class, enterprise-class global customer experience together
  • Account management or related experience caring for and advising customers or clients
  • Bachelor of Science degree
  • Professional project management experience
  • Formal technical support experience; help desk experience ideal
  • Knowledge of common help desk/ticketing solutions
  • Familiarity with CSS, HTML, JSON
  • Familiarity with SaaS architecture, hybrid systems and integration methodologies
  • Experience working with API’s, Java, C# or other development languages a plus
  • Experience with Zendesk, Salesforce and GoodData a plus
  • Knowledge of customer service operations, metrics and trends
  The best customer experiences are built with Zendesk. Zendesk’s powerful and flexible customer service and engagement platform scales to meet the needs of any business, from startups and small businesses to growth companies and enterprises. Zendesk serves businesses across a multitude of industries, with more than 125,000 paid customer accounts offering service and support in more than 30 languages. Headquartered in San Francisco, Zendesk operates worldwide with 15 offices in North America, Europe, Asia, Australia, and South America. Learn more at www.zendesk.com.
  
  
  Interested in knowing what we do in the community? Check out the Zendesk Neighbor Foundation to learn more about how we engage with, and provide support to, our local communities.  
  
  
  Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster diversity & inclusion in the workplace. Individuals seeking employment at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law.
  
  
  By submitting your application, you agree that Zendesk may collect your personal data for recruiting, global organization planning, and related purposes.  Zendesk's Candidate Privacy Notice explains what personal information Zendesk may process, where Zendesk may process your personal information, its purposes for processing your personal information, and the rights you can exercise over Zendesk’s use of your personal information.  
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  Engineering & Product
  DevOps Engineer
  At Zendesk, our goal is to bring companies and their customers closer together. We build software to improve those relationships, humanise business communication, and help make the world of customer service less annoying for us all. With more than 94,000 organisations across 150 countries using our products we’re well on our way.  Learn more at www.zendesk.com.
  
  
  As a result of our growing operations in the APAC region, we’re seeking an DevOps Engineer to join our Melbourne office.
  You will focus on scaling out locally developed machine learning frameworks, pairing with teams to create and migrate their services to Kubernetes, and regularly work with our development teams to increase the reliability and performance of their apps and the platform.  
  
  
  What you bring to the role:
  
  
  Programming and automated management of Linux systems are the foundations of what we do and you should have professional experience in both.  However, we use a wide variety of technologies and expect everyone will need time to learn how to work with each of them. 
  
  
  As a member of this team you’ll join us in striving to encourage the adoption of DevOps practices across the engineering organisation as well as the Melbourne tech community. So when you see a new technology or a better way of doing things we’ll make sure you have the freedom to learn and champion it. 
  
  
  
  
  What you get to do everyday:
  • Work to provide simple, elegant solutions to complex problems
  • Contribute to making our infrastructure simple, reliable, and easy to operate 
  • Participate in diverse projects and collaborate with multiple engineering teams 
  • Use a wide variety of technologies, wear lots of hats (actual hats optional) 
  • Work alongside teammates in Singapore, Copenhagen, Dublin, San Francisco, and Madison to improve the platform and keep on-call to daylight hours 
  • Eat lunch with a bunch of genuine and fun people
  What the stack looks like:
  • Our platform runs on Ubuntu, Centos, and Alpine
  • Our servers live in AWS, GCP, and co-located data centres
  • Our services deploy to bare metal, Xen, ECS, Lambda, and Kubernetes
  • Our data is stored in MySQL, Redis, Kafka, ELK, Cassandra, and Memcache
  • Our compute runs on Hadoop, Amazon Redshift, and GCP Dataflows
  • Our team manages all of this using Chef, SparkleFormation, and Terraform
  • And the underlying code written in Ruby, Scala, Python, Go, and sometimes PHP
  Culture and Benefits
  
  
  We have 200+ Staff in our Melbourne office and it is home to some of our most successful, emerging products such as Insights, Apps Marketplace, Satisfaction Prediction, Automatic Answers, and Embeddables. We approach work with calm, focus, a sense of humour whilst keeping sane working hours.  
  
  
  Perks include 4 months gender neutral parental leave, corporate hospital cover, Zendesk stock, and flexible working hours.  Our CBD office comes with fully provisioned fridges and relaxed social spaces. You’ll find board games, table tennis, group coding sessions, public talks, and baked goods are frequent occurrences.  Social responsibility is something we believe in and regularly volunteer with our community partners with the full support of the company.  
  
  
  
  
  The best customer experiences are built with Zendesk. Zendesk’s powerful and flexible customer service and engagement platform scales to meet the needs of any business, from startups and small businesses to growth companies and enterprises. Zendesk serves businesses across a multitude of industries, with more than 125,000 paid customer accounts offering service and support in more than 30 languages. Headquartered in San Francisco, Zendesk operates worldwide with 15 offices in North America, Europe, Asia, Australia, and South America. Learn more at www.zendesk.com.
  
  
  Interested in knowing what we do in the community? Check out the Zendesk Neighbor Foundation to learn more about how we engage with, and provide support to, our local communities.  
  
  
  Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster diversity & inclusion in the workplace. Individuals seeking employment at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law.
  
  
  By submitting your application, you agree that Zendesk may collect your personal data for recruiting, global organization planning, and related purposes.  Zendesk's Candidate Privacy Notice explains what personal information Zendesk may process, where Zendesk may process your personal information, its purposes for processing your personal information, and the rights you can exercise over Zendesk’s use of your personal information.  
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  Director of Engineering
  Zendesk is looking for an experienced Director of Engineering to grow a critical product engineering team based in Melbourne, Australia. The role will be focused on building a workflow engine infused with machine learning that will have a dramatic impact on how well 130,000+ business around the world answer questions and interact with their customers.
  
  
  At Zendesk, our focus is on help our customers build great relationships with their customers. Many years ago we recognised the power of machine learning to predict outcomes and guide people to potential answers when they have a question. In August 2017, we launched Answer Bot built by this team in Melbourne and now have a vision to go beyond and infuse it with a powerful workflow engine to ensure that when someone has a question, they can get an answer as quickly as possible.
  
  
  The team is a full-stack engineering team responsible for working with Data Scientists, Designers and Product Managers. This is a senior management role, responsible initially for a team of around 15 people reporting through two team leads.
  
  
  As well as being able to manage, develop and support less experienced staff you'll also be an active influencer in technical discussion and vision setting. Being able to set clear goals and contribute constructively to architectural conversations are key focuses to ensure your success in this role.
  
  
  What you get to do every day:
  • Work with senior leaders in Engineering and Product Management to define how engineering aligns with our long-term technical strategy and product roadmap.  
  • Partner in refining the vision of the product and technical systems. This includes: thinking about explicit charters and structures for the teams and efficiently allocating resources to important technical & product initiatives
  • Crafting a growth model for the teams, as well as a model for how they can effectively partner with geographically distributed stakeholders.
  • Work with the existing management to continually improve software delivery, grow the team responsibly and ensure team happiness.
  • Manage product delivery across multiple teams based in Melbourne with many global dependencies.
  • Be personally involved in driving the largest initiatives to launch
  What you'll bring to the role:
  • You are currently in a software engineering leadership role with a history of delivering high-quality products built for scale and flexibility.
  • You have a track record of building high-performing, self-sufficient teams. This could be from hiring the right talent to mentoring & growing it internally.
  • You are comfortable having both architecture discussions with engineers and feature/strategy discussions with Product Managers.
  • Experience with large-scale SaaS architecture and ideally building features using machine learning technologies.
  • Exceptional communication skills.
  • A calm demeanour, collaborative attitude but internal fire to deliver.
  We have over 200 staff in our Melbourne office, the majority of them in engineering, our biggest engineering team outside of San Francisco. We own core systems, and build products such as Answer Bot, Connect and our Embeddables Web Widget. We approach work with calm focus, collaboration, a sense of humour and keep sane working hours!
  
  
  Perks include a competitive salary package as well as stock, flexible working hours, a fully stocked kitchen and very hygge (Danish for ‘warm and cosy’) offices on Collins Street. We're also very big on inter-office collaboration and regularly pair with global teams of key projects. Ongoing staff development is also essential to Zendesk so you’ll be invited to lunch and learns, hackathons and lab days to experiment with new ideas and concepts. In addition, we have a strong focus on CSR so you’ll be encouraged to take part in a range of company-sponsored volunteer initiatives.
  
  
  The best customer experiences are built with Zendesk. Zendesk’s powerful and flexible customer service and engagement platform scales to meet the needs of any business, from startups and small businesses to growth companies and enterprises. Zendesk serves businesses across a multitude of industries, with more than 125,000 paid customer accounts offering service and support in more than 30 languages. Headquartered in San Francisco, Zendesk operates worldwide with 15 offices in North America, Europe, Asia, Australia, and South America. Learn more at www.zendesk.com.
  
  
  Interested in knowing what we do in the community? Check out the Zendesk Neighbor Foundation to learn more about how we engage with, and provide support to, our local communities.  
  
  
  Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster diversity & inclusion in the workplace. Individuals seeking employment at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law.
  
  
  By submitting your application, you agree that Zendesk may collect your personal data for recruiting, global organization planning, and related purposes.  Zendesk's Candidate Privacy Notice explains what personal information Zendesk may process, where Zendesk may process your personal information, its purposes for processing your personal information, and the rights you can exercise over Zendesk’s use of your personal information.  
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  Engineering Team Lead - API Experience
  Zendesk builds software for better customer relationships. It empowers organisations to improve customer engagement and better understand their customers. Zendesk products are easy to use and implement. They give organisations the flexibility to move quickly, focus on innovation, and scale with their growth. Based in San Francisco, Zendesk has operations in the United States, Europe, Asia, Australia, and South America. Learn more at www.zendesk.com.
  
  
  We are looking for a talented Engineering Team Lead to help build and grow a new API Experience team in our Melbourne office. As the first engineer in a global team responsible for more than a billion API requests per day, you will help spearhead one of the most critical parts of the Zendesk Developer Platform. You will also be responsible for building a new team from scratch, including hiring and onboarding of engineers, tooling, and best practices. 
  
  
  As an Engineering Team Lead at Zendesk, you’ll utilise both your leadership and your technical expertise to guide and enable our team of talented engineers. As a leader, you’ll ensure that they’re shipping architecturally-sound software at a regular cadence.
  
  
  What you get to do every day:
  • Recruit, onboard and develop talented software engineers for the team.
  • Be a hands-on Developer - you’ll contribute to the core codebase on a near-daily basis.
  • Grow and mature the team so that they can take ownership of the codebase and undertake full end-to-end projects. 
  • Influence a massive global engineering organisation of more than 1,000 engineers and hundreds of teams across a number of engineering offices.
  • Lead technical decisions relating to design of new services.
  • Help mentor junior team members.
  What you bring to the team:
  • A strong technical background. You’ve worked in multiple languages, and have a solid experience with SQL and NoSQL datastores.
  • Hands on experience in Ruby/Rails is a plus, and a positive attitude to learning new languages.
  • Experience leading, mentoring, and hiring engineering teams. 
  • Experience building enterprise grade software.
  • Not afraid to get your hands dirty in legacy code-bases or design, developing, and deploying new services.
  • Experience building customer facing product features and APIs in REST and GraphQL a plus. 
  • An understanding of API best practices, design, access control, tooling (OAS/Swagger), rate limiting, testing, and related areas. Experience with off-the-shelf API technologies is a plus.
  • Experience partnering with product and business teams to create roadmaps, communicate key information to the stakeholders, and set and manage stakeholder expectations.
  • A commitment to quality and reliability; when debugging a tricky intermittent issue you won’t give up until the feature behaves as expected, the root cause has been identified and an automated test has been put in place to avoid the issue recurring.
  • A commitment to code ownership; you don’t believe in throwing code over the wall and instead believe in taking ownership of design, development, testing, deployment, and operations.
  The best customer experiences are built with Zendesk. Zendesk’s powerful and flexible customer service and engagement platform scales to meet the needs of any business, from startups and small businesses to growth companies and enterprises. Zendesk serves businesses across a multitude of industries, with more than 125,000 paid customer accounts offering service and support in more than 30 languages. Headquartered in San Francisco, Zendesk operates worldwide with 15 offices in North America, Europe, Asia, Australia, and South America. Learn more at www.zendesk.com.
  
  
  Interested in knowing what we do in the community? Check out the Zendesk Neighbor Foundation to learn more about how we engage with, and provide support to, our local communities.  
  
  
  Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster diversity & inclusion in the workplace. Individuals seeking employment at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law.
  
  
  By submitting your application, you agree that Zendesk may collect your personal data for recruiting, global organization planning, and related purposes.  Zendesk's Candidate Privacy Notice explains what personal information Zendesk may process, where Zendesk may process your personal information, its purposes for processing your personal information, and the rights you can exercise over Zendesk’s use of your personal information.  
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  Localisation Manager
  As a Localisation QA Manager, you will utilise both your leadership and your internationalisation/ localisation expertise to guide and enable our teams of talented linguistic QA Engineers. Managers serve a special purpose in Zendesk localisation: they remain hands-on while also providing leadership and mentorship for a team of LQA engineers with a focused mission.
  
  
  Being a high growth, global company, you’ll have the opportunity to travel and learn from talented engineers in Melbourne, San Francisco and other Zendesk offices across the globe.
  
  
  What you get to do every day:
  • Manage multiple product release schedules by communicating to engineers and product managers globally.
  • Provide critical feedback to both Software Engineers and Product Managers to improve i18n features and best practices.
  • Lead and coach APAC localisation members to effectively deliver high quality localised user experience.
  • Help your team members set specific, achievable goals that will support development and career growth.
  • Collaborate with regional Localisation Team Leaders to coordinate global team operations.
  • Manage/execute test plans for linguistic testing by 3rd-party linguists.
  • Actively engage in continuous improvement activities with a focus on speed, quality and innovation.
  • Create a diverse and inclusive working environment where people can thrive.
  What you bring to the role:
  • Substantial software localisation experience preferably in a SaaS environment.
  • Proven experience the management and development of a team of Localisation Engineers.
  • Expert knowledge in localisation & internationalisation.
  • Sound understanding of web application development and agile development practices.
  • At least 1 year of experience in a role where you had direct managerial responsibility for localisation engineers.
  • Experience in working with remote teams.
  • A commitment to quality software translation and the knowledge and skills to direct a team in delivering on high expectations.
  • Passion for problem solving and a desire to deliver software that will provide a seamless  non-English user experience.
  • Native proficiency, both written and verbal, in a language in addition to English.
  • A passion for suggesting ideas for improvement.
  • A love for problem-solving, independent research and languages.
  • Excellent communication skills and a healthy desire for collaboration.
  Benefits include stock, flexible working hours, training allowance, medical cover, mobile phone allowance and 4 months gender-neutral parental leave.
  
  
  The best customer experiences are built with Zendesk. Zendesk’s powerful and flexible customer service and engagement platform scales to meet the needs of any business, from startups and small businesses to growth companies and enterprises. Zendesk serves businesses across a multitude of industries, with more than 125,000 paid customer accounts offering service and support in more than 30 languages. Headquartered in San Francisco, Zendesk operates worldwide with 15 offices in North America, Europe, Asia, Australia, and South America. Learn more at www.zendesk.com.
  
  
  Interested in knowing what we do in the community? Check out the Zendesk Neighbor Foundation to learn more about how we engage with, and provide support to, our local communities.  
  
  
  Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster diversity & inclusion in the workplace. Individuals seeking employment at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law.
  
  
  By submitting your application, you agree that Zendesk may collect your personal data for recruiting, global organization planning, and related purposes.  Zendesk's Candidate Privacy Notice explains what personal information Zendesk may process, where Zendesk may process your personal information, its purposes for processing your personal information, and the rights you can exercise over Zendesk’s use of your personal information.  
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  Product Manager
  Zendesk builds software for better customer relationships. It empowers organisations to improve customer engagement and better understand their customers. Zendesk products are easy to use and implement. They give organisations the flexibility to move quickly, focus on innovation, and scale with their growth. Based in San Francisco, Zendesk has operations in the United States, Europe, Asia, Australia, and South America. Learn more at www.zendesk.com.
  
  
  Zendesk is looking for a Technical Product Manager to work on Zendesk strategic integrations as part of our Developer Platform team and to contribute to our market-leading customer service platform. The Developer Platform team works with customers, partners and developers to extend, integrate and embed Zendesk products. Our products help companies globally to have more meaningful interactions and relationships with their customers.
  
  
  As a Zendesk Product Manager you will be responsible for developing an understanding of customer needs and driving the strategic vision for your product while also working with a scrum team or teams to drive incremental enhancements to your product. You will regularly collaborate with global teams across the organisation and lead cross-functional projects with high visibility. 
  
  
  You’ll take an active part in the product development lifecycle - working with customers and internal stakeholders as well as building and delivering on team roadmaps. 
  
  
  What you’ll get to do:
  • Research, define, build and own a new webhook API service which will allow 3rd party developers to subscribe to events.
  • Drive product development as an agile Product Owner working directly with our engineering teams.
  • Be an advocate for simplicity, style, beauty, usability and customer centric design in every product discussion.
  • Work with partner developers and customers to understand needs and present a vision for joint success.
  • Align with the corporate and team strategies to develop both short and long-term roadmaps based on customer feedback, data, and market needs.
  • Collaborate with engineering, program management, operations, and design/UX to plan and deliver new features and enhancements.
  • Work across go-to-market departments like sales, success, documentation and advocacy to ensure the awareness and success of your products and features.
  • Use qualitative and quantitative reasoning and data-driven decision making.
  • Demonstrate sound technical understanding to make decisions, work with internal and external partners, and write detailed stories and project plans.
  • Direct the creation and maintenance of documentation, guides, and tutorials.
  What you bring to the role:
  • Minimum of 2+ years in a comparable role as a Product Manager delivering software applications to market
  • Experience defining web services API is an advantage
  • Hands-on experience using REST APIs 
  • Experience with AWS is an advantage 
  • Excellent verbal and written communication skills and the willingness to present and defend your ideas to other key stakeholders
  • Accountability and work ethic necessary to successfully collaborate with multiple geographically distributed teams. (Expect to travel once per quarter to work with the global teams.)
  • Ability to represent the broader product strategy to a wide customer base and to be a day to day contact for their user stories and product design questions
  • Proven leadership skills and the ability to make decisions without perfect information
  • Experience working in an agile development environment
  The best customer experiences are built with Zendesk. Zendesk’s powerful and flexible customer service and engagement platform scales to meet the needs of any business, from startups and small businesses to growth companies and enterprises. Zendesk serves businesses across a multitude of industries, with more than 125,000 paid customer accounts offering service and support in more than 30 languages. Headquartered in San Francisco, Zendesk operates worldwide with 15 offices in North America, Europe, Asia, Australia, and South America. Learn more at www.zendesk.com.
  
  
  Interested in knowing what we do in the community? Check out the Zendesk Neighbor Foundation to learn more about how we engage with, and provide support to, our local communities.  
  
  
  Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster diversity & inclusion in the workplace. Individuals seeking employment at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law.
  
  
  By submitting your application, you agree that Zendesk may collect your personal data for recruiting, global organization planning, and related purposes.  Zendesk's Candidate Privacy Notice explains what personal information Zendesk may process, where Zendesk may process your personal information, its purposes for processing your personal information, and the rights you can exercise over Zendesk’s use of your personal information.  
  Apply for this positionShare this position
  Product Manager - Integrations
  Zendesk builds software for better customer relationships. It empowers organisations to improve customer engagement and better understand their customers. Zendesk products are easy to use and implement. They give organisations the flexibility to move quickly, focus on innovation, and scale with their growth. Based in San Francisco, Zendesk has operations in the United States, Europe, Asia, Australia, and South America. Learn more at www.zendesk.com.
  
  
  Zendesk is looking for a Technical Product Manager to work on Zendesk strategic integrations as part of our Developer Platform team and to contribute to our market-leading customer service platform. The Developer Platform team works with customers, partners and developers to extend, integrate and embed Zendesk products. Our products help companies globally to have more meaningful interactions and relationships with their customers.
  
  
  As a Zendesk Product Manager you will be responsible for developing an understanding of customer needs and driving the strategic vision for your product while also working with a scrum team or teams to drive incremental enhancements to your product. You will regularly collaborate with global teams across the organisation and lead cross-functional projects with high visibility. 
  
  
  You’ll take an active part in the product development lifecycle - working with customers and internal stakeholders as well as building and delivering on team roadmaps. 
  
  
  What you’ll get to do:
  • Drive product development as an agile Product Owner working directly with our engineering teams; 
  • Work with our global success, engineering, product marketing & support teams to bring new integrations and new features to market and keep strategic integrations running, amongst others Zendesk strategic integrations are mainly our JIRA, Slack and Shopify integrations.
  • Be an advocate for simplicity, style, beauty, usability and customer centric design in every product discussion
  • Work with customers to understand needs and present a vision for joint success.
  • Align with the corporate and team strategies to develop both short and long-term roadmaps based on customer feedback, data, and market needs.
  • Collaborate with engineering, program management, operations, and design/UX to plan and deliver new features and enhancements.
  • Work across go-to-market departments like sales, success, documentation and advocacy to ensure the awareness and success of your products and features.
  • Use qualitative and quantitative reasoning and data-driven decision making.
  • Demonstrate sound technical understanding to make decisions, work with internal and external partners, and write detailed stories and project plans.
  • Direct the creation and maintenance of documentation, guides, and tutorials.
  What you bring to the role:
  • Minimum of 2+ years in a comparable role as a Product Manager delivering web-based applications to market
  • Experience with Atlassian, Salesforce, Shopify, Slack or other major SaaS platforms plugin/apps development is an advantage 
  • Excellent verbal and written communication skills and the willingness to present and defend your ideas to other key stakeholders
  • Accountability and work ethic necessary to successfully collaborate with multiple geographically distributed teams. (Expect to travel once per quarter to work with the global teams.)
  • Ability to represent the broader product strategy to a wide customer base and to be a day to day contact for their user stories and product design questions
  • Proven leadership skills and the ability to make decisions without perfect information
  • Experience working in an agile development environment
  The best customer experiences are built with Zendesk. Zendesk’s powerful and flexible customer service and engagement platform scales to meet the needs of any business, from startups and small businesses to growth companies and enterprises. Zendesk serves businesses across a multitude of industries, with more than 125,000 paid customer accounts offering service and support in more than 30 languages. Headquartered in San Francisco, Zendesk operates worldwide with 15 offices in North America, Europe, Asia, Australia, and South America. Learn more at www.zendesk.com.
  
  
  Interested in knowing what we do in the community? Check out the Zendesk Neighbor Foundation to learn more about how we engage with, and provide support to, our local communities.  
  
  
  Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster diversity & inclusion in the workplace. Individuals seeking employment at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law.
  
  
  By submitting your application, you agree that Zendesk may collect your personal data for recruiting, global organization planning, and related purposes.  Zendesk's Candidate Privacy Notice explains what personal information Zendesk may process, where Zendesk may process your personal information, its purposes for processing your personal information, and the rights you can exercise over Zendesk’s use of your personal information.  
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  Product Manager, Multi-Product Services
  Your mission is to transform Zendesk’s products into a fully-integrated suite of customer engagement tools. To do this, you will build the future of core Zendesk shared services (Accounts, Users etc.) used by all of our product teams and our hundreds of thousands of customers. You will work closely with our multi-product services engineering teams as their product manager, from day-to-day sprint planning to setting a longer-term vision. You will collaborate with our global product teams across our family of products to drive critical multi-product adoption metrics as we grow towards being a $1B revenue company by 2020. 
  
  
  You will work with internal teams to help develop new products and features on top of our shared services platform, and you will be responsible for integrating current and future acquisitions onto the Zendesk platform. You will take a customer-focused approach to these integrations, doing what is right to drive customer and business value.
  
  
  You must understand, through experience, what it is to be a developer consuming platforms and services, and apply this knowledge and empathy to the overall vision and immediate roadmap that you own.  
  
  
  What you get to do every day:
  • Own Zendesk's core shared services roadmap and vision, working day-to-day with your engineering team to define requirements and priorities
  • Collaborate with dozens of internal product teams to drive integrations and new feature development with a focus on multi-product adoption and a better cross-product user experience
  • Lead the integration of current and future acquisitions onto the Zendesk services platform
  • Work closely with engineering leadership to make clear the vision for Zendesk's core shared services; setting goals and milestones to achieve that vision
  • Partner closely with our customer success, customer support, and sales teams to bring a customer-focused approach to shared services
  What you bring to the role:
  • Minimum of 3 years of experience in product management within high-paced, agile software-as-a-service environments; including daily interactions with designers and software developers
  • Technical proficiency is a must (engineering background is a nice to have), as you will need to be able to communicate with platform engineering teams and help drive decisions
  • Ability to lead projects autonomously; biased towards action
  • Ability to manage many internal stakeholders with competing priorities in order to set a clear direction for your engineering team
  • Excellent verbal and written communication skills and the willingness to present and defend your ideas to other key stakeholders, including executives and other product managers
  • Experience with gathering, analyzing, and translating market and customer behavior data into real product requirements
  • Ability to travel occasionally to Singapore and Melbourne, Australia to interface with other Zendesk teams
  • Innately passionate about developer experience and new technologies, with a platform-first mentality; you have working knowledge of web architecture, service and API design and stay current with development trends
  The best customer experiences are built with Zendesk. Zendesk’s powerful and flexible customer service and engagement platform scales to meet the needs of any business, from startups and small businesses to growth companies and enterprises. Zendesk serves businesses across a multitude of industries, with more than 125,000 paid customer accounts offering service and support in more than 30 languages. Headquartered in San Francisco, Zendesk operates worldwide with 15 offices in North America, Europe, Asia, Australia, and South America. Learn more at www.zendesk.com.
  
  
  Interested in knowing what we do in the community? Check out the Zendesk Neighbor Foundation to learn more about how we engage with, and provide support to, our local communities.  
  
  
  Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster diversity & inclusion in the workplace. Individuals seeking employment at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law.
  
  
  By submitting your application, you agree that Zendesk may collect your personal data for recruiting, global organization planning, and related purposes.  Zendesk's Candidate Privacy Notice explains what personal information Zendesk may process, where Zendesk may process your personal information, its purposes for processing your personal information, and the rights you can exercise over Zendesk’s use of your personal information.  
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  Project Manager - Engineering Onboarding
  We are looking for a Project Manager to join our team in Melbourne, Australia, who will be focused on building, scaling and executing our global Engineering Onboarding program! In this role, you will build the Engineering onboarding framework, ensure consistent experience across our global engineering offices and continually iterate to build a world class onboarding program. Zendesk engineering is growing and growing fast. We need an individual who can work with liaisons with all global offices, understand the changing needs of Engineering and incorporate feedback into a consistent, cohesive and structured plan. Your focus will be to ensure every Zendesk engineer has the right tools, context and knowledge to get them ramped up. You’ll have the chance to impact the experience of every Zendesk engineer! 
  
  
  What you get to do every day:
  • Build the global Engineering onboarding program that will affect every single Zendesk Engineering new hire
  • Collect input and feedback from stakeholders about key content and ensure content, slides, recordings, are managed in a consistent format
  • Incorporate feedback in a timely manner
  • Organise the information architecture around how the content is tracked, stored and managed
  • Create the communication strategy around how onboarding sessions are announced and  managed
  • Partner together with departments outside of Engineering to ensure timely content is introduced and incorporated
  • Build SLIs, provide regular status reports and develop informed rollout strategies
  • Communicate frequently with program/project stakeholders: provide regular status reports and develop informed deployment strategies.
  • Make decisions in such a way that risk is controlled and uncertainty minimised.
  • Manage expectations and unstated assumptions, solve issues, and resolve conflict that can negatively impact the success of your programs/projects.
  • Recognise opportunities that can benefit the program/project, the team and/or the organisation.
  • Escalate to senior management whenever decisions must be made that will alter outcomes.
  What you bring to the role:
  • 3+ years of relevant experience managing projects in a technology environment.
  • Experience creating and running large scale or global programs.
  • Project management experience with a proven track record of organising, prioritising and keeping projects on schedule.
  • Proactive, self-directed, detail-oriented individual who can solve practical problems and deal with a variety of variables.
  • An ability to interact and communicate effectively with others at all levels of the organisation.
  • Excellent decision making skills with a knack for identifying, prioritising, and articulating the highest impact initiatives.
  • Able to meet deliverables and drive your work to completion within specified timelines.
  • Great verbal and written communication skills.
  • Able to present ideas and solutions to various audiences including senior management.
  • Collaborative, upbeat work ethic where you can take ownership and have fun.
  • An understanding of the challenges faced by cross-geo teams and a willingness to solve them.
  • Flexible work schedule that accommodates several hours of overlap with the San Francisco timezones. 
  The best customer experiences are built with Zendesk. Zendesk’s powerful and flexible customer service and engagement platform scales to meet the needs of any business, from startups and small businesses to growth companies and enterprises. Zendesk serves businesses across a multitude of industries, with more than 125,000 paid customer accounts offering service and support in more than 30 languages. Headquartered in San Francisco, Zendesk operates worldwide with 15 offices in North America, Europe, Asia, Australia, and South America. Learn more at www.zendesk.com.
  
  
  Interested in knowing what we do in the community? Check out the Zendesk Neighbor Foundation to learn more about how we engage with, and provide support to, our local communities.  
  
  
  Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster diversity & inclusion in the workplace. Individuals seeking employment at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law.
  
  
  By submitting your application, you agree that Zendesk may collect your personal data for recruiting, global organization planning, and related purposes.  Zendesk's Candidate Privacy Notice explains what personal information Zendesk may process, where Zendesk may process your personal information, its purposes for processing your personal information, and the rights you can exercise over Zendesk’s use of your personal information.  
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  Project Manager - Foundation and Production Engineering
  We are looking for a Project Manager to join our team in Melbourne which is focused on delivering several next-generation products and their supporting engineering infrastructure. In this role, you will drive the end-to-end design, development, and delivery of key projects within Foundation Engineering, Production Engineering, and broader cross-functional programs across the company. 
  
  
  Your job as project manager is to keep releases moving forward, focusing on key milestones for teams within Foundation and Production Engineering, as well as liaising with teams across Zendesk including Product Development, Product Marketing, Legal, IT, and Sales. 
  
  
  You are a great facilitator able to build bridges between teams and people in the APAC/AMER regions, and you communicate status clearly, concisely, and accurately. You get your kicks by seeing programs and projects you drive run smoothly and efficiently.
  
  
  What you get to do every day:
  • Partner closely with Foundation Engineering and Production Engineering teams, to drive key cross-functional programs with executive-level visibility to successful completion
  • This includes enterprise-focused programs where Operations is the key component, such as deployment, data locality, and security
  • Drive Operations projects in support of performance, reliability and availability
  • Determine and manage project scope; create clear and attainable project objectives and build the project requirements
  • Plan, execute, and close any project within budget and on schedule
  • Manage project tasks, resources, timelines/delivery dates, and communication
  • Collaborate with peers in the Zendesk Support and Product Development organisation to maintain an escalation process that is focused on providing the best customer experience
  • Coordinate with other project managers within Product Development to establish resource needs and best practices for program/project management
  • Communicate frequently with program/project stakeholders: provide regular status reports and develop informed deployment strategies
  • Make decisions in such a way that risk is controlled and uncertainty minimised
  • Manage expectations and unstated assumptions, solve issues, and resolve conflict that can negatively impact the success of your programs/projects
  • Recognise opportunities that can benefit the program/project, the team and/or the organisation
  • Escalate to senior management whenever decisions must be made that will alter deliverables
  • Review final deliverables to ensure requested and delivered feature sets match original requirements and quality standards
  What you bring to the role:
  • 3+ years of relevant experience managing projects in a SaaS technology environment
  • Extensive project management experience with a proven track record of organising, prioritising and keeping technical projects on schedule of technology operations processes & projects.
  • Self-directed, detail-oriented individual who can solve practical problems, deal with a variety of variables, with great verbal and written communication skills and an ability to interact and communicate effectively with others at all levels of the organisation
  • Ability to implement workflow process that maximises efficiency for the team
  • Excellent decision making skills with a knack for identifying, prioritising, and articulating the highest impact initiatives
  • Able to meet deliverables and drive your work to completion within specified timelines
  • Able to present ideas and solutions to various audiences including senior management
  • Can work cross functionally without being constrained by your job function
  • Collaborative, upbeat work ethic where you can take ownership and have fun
  • An understanding of the challenges faced by cross-geo teams and a willingness to solve them
  • Flexible work schedule that accommodates several hours of overlap with the San Francisco (GMT-8) timezone
  • Participate in enhancing the project management process in order to streamline the execution of all the process groups
  • Ability to effectively manage conflict
  • A willingness to roll up your sleeves and do what it takes to get things done
  The best customer experiences are built with Zendesk. Zendesk’s powerful and flexible customer service and engagement platform scales to meet the needs of any business, from startups and small businesses to growth companies and enterprises. Zendesk serves businesses across a multitude of industries, with more than 125,000 paid customer accounts offering service and support in more than 30 languages. Headquartered in San Francisco, Zendesk operates worldwide with 15 offices in North America, Europe, Asia, Australia, and South America. Learn more at www.zendesk.com.
  
  
  Interested in knowing what we do in the community? Check out the Zendesk Neighbor Foundation to learn more about how we engage with, and provide support to, our local communities.  
  
  
  Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster diversity & inclusion in the workplace. Individuals seeking employment at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law.
  
  
  By submitting your application, you agree that Zendesk may collect your personal data for recruiting, global organization planning, and related purposes.  Zendesk's Candidate Privacy Notice explains what personal information Zendesk may process, where Zendesk may process your personal information, its purposes for processing your personal information, and the rights you can exercise over Zendesk’s use of your personal information.  
  Apply for this positionShare this position
  Senior DevOps Engineer
  As a result of our growing operations in the APAC region, we’re seeking a Senior DevOps Engineer to join our Melbourne office. 
  
  
  You will focus on scaling out locally developed machine learning frameworks, pairing with teams to create and migrate their services to Kubernetes, and regularly work with our development teams to increase the reliability and performance of their apps and the platform.  
  
  
  What you bring to the role:
  
  
  Programming and automated management of Linux systems are the foundations of what we do and you should have substantial professional experience in both. However, we use a wide variety of technologies and expect everyone will need time to learn how to work with each of them. 
  
  
  As a member of this team, you’ll be laying the groundwork for the adoption of DevOps practices across the team as well as the broader engineering organisation. You’ll be looking for elegant and sustainable solutions for the team’s daily DevOps challenges working closely with Zendesk’s broader DevOps community. You’ll be actively looking for opportunities to introduce operational efficiencies within the team through better processes and automation. We’ll make sure you have the freedom to experiment and champion new technologies as needed. As the DevOps SME on the team, you’ll work closely with all team members to educate and empower them to be truly self sufficient.
  
  
  What the stack looks like:
  • Our platform runs on Ubuntu, Centos, and Alpine
  • Our servers live in AWS, GCP, and co-located data centres
  • Our services deploy to bare metal, Xen, ECS, Lambda, and Kubernetes
  • Our data is stored in MySQL, Redis, Kafka, ELK, Cassandra, and Memcache
  • Our compute runs on Hadoop, Amazon Redshift, and GCP Dataflows
  • Our team manages all of this using Chef, SparkleFormation, and Terraform
  • And the underlying code written in Ruby, Scala, Python, Go, and sometimes PHP
  What you get to do everyday:
  • Work to provide simple, elegant solutions to complex problems
  • Contribute to making our infrastructure simple, reliable, and easy to operate 
  • Participate in diverse projects and collaborate with multiple engineering teams 
  • Use a wide variety of technologies, wear lots of hats (actual hats optional) 
  • Work alongside teammates in Singapore, Copenhagen, Dublin, San Francisco, and Madison to improve the platform and keep on-call to daylight hours 
  • Eat lunch with a bunch of genuine and fun people
  We have 200+ Staff in our Melbourne office and it is home to some of our most successful, emerging products such as Insights, Apps Marketplace, Satisfaction Prediction, Automatic Answers, and Embeddables. We approach work with calm, focus, a sense of humour whilst keeping sane working hours.  
  
  
  Perks include 4 months gender neutral parental leave, corporate hospital cover, Zendesk stock, and flexible working hours.  Our CBD office comes with fully provisioned fridges and relaxed social spaces. You’ll find board games, table tennis, group coding sessions, public talks, and baked goods are frequent occurrences.  Social responsibility is something we believe in and regularly volunteer with our community partners with the full support of the company. 
  
  
  The best customer experiences are built with Zendesk. Zendesk’s powerful and flexible customer service and engagement platform scales to meet the needs of any business, from startups and small businesses to growth companies and enterprises. Zendesk serves businesses across a multitude of industries, with more than 125,000 paid customer accounts offering service and support in more than 30 languages. Headquartered in San Francisco, Zendesk operates worldwide with 15 offices in North America, Europe, Asia, Australia, and South America. Learn more at www.zendesk.com.
  
  
  Interested in knowing what we do in the community? Check out the Zendesk Neighbor Foundation to learn more about how we engage with, and provide support to, our local communities.  
  
  
  Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster diversity & inclusion in the workplace. Individuals seeking employment at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law.
  
  
  By submitting your application, you agree that Zendesk may collect your personal data for recruiting, global organization planning, and related purposes.  Zendesk's Candidate Privacy Notice explains what personal information Zendesk may process, where Zendesk may process your personal information, its purposes for processing your personal information, and the rights you can exercise over Zendesk’s use of your personal information.  
  Apply for this positionShare this position
  Senior Engineering Manager - Integrations
  Zendesk builds software for better customer relationships. It empowers organisations to improve customer engagement and better understand their customers. Zendesk products are easy to use and implement. They give organisations the flexibility to move quickly, focus on innovation, and scale with their growth. Based in San Francisco, Zendesk has operations in the United States, Europe, Asia, Australia, and South America. Learn more at www.zendesk.com.
  
  
  Zendesk is looking for an experienced Senior Engineering Manager to grow a critical product engineering team based in Melbourne, Australia. The role will be focused on building and maintaining a new platform that runs Zendesk’s strategic integrations. 
  
  
  For the majority of our customers, the ability for their Zendesk installation to seamlessly integrate with their  other SaaS systems is a must, particularly as we move upmarket into larger organisations. The strategic integrations group, which is a part of the Zendesk Developer Platform, builds integrations between Zendesk and our customers most common and critical systems such as JIRA, Slack, Salesforce and Shopify. These rich and complex integrations, used by more than 20,000 of our customers generate a significant amount of traffic. As such, this role will require a leader with large scale operational experience.
  
  
  We’re currently building a new platform to run these integrations on, and have a future vision for this platform to power all third party system interactions for the entire Zendesk product portfolio. This is a significant multi-year project. We require a strong leader with technical experience in this area, as well as the management capabilities to run a group that will grow to 30 engineers by the end of this year. 
  
  
  The technology stack involved is wide and varied, including golang, javascript/React, ruby, java, php, Kubernetes, Kafka and many AWS services. 
  
  
  As well as being able to lead, develop and support less experienced staff you'll also be an active influencer in technical discussion and vision setting. Being able to set clear goals and contribute constructively to architectural conversations are key focuses to ensure your success in this role. The platform will potentially be used by many of Zendesk globally distributed development teams, so you’ll be influencing engineering beyond your local team.
  
  
  What you get to do every day:
  • Work with senior leaders in Engineering and Product Management to define how engineering aligns with our long-term technical strategy and product roadmap.  
  • Work with the existing management to continually improve software delivery, grow the team responsibly and ensure team happiness.
  • Own product delivery across multiple teams based in Melbourne with many global dependencies.
  • Be personally involved in driving the largest initiatives to launch.
  • Partner in refining the vision of the product and technical systems. This includes:
  • Thinking about explicit charters and structures for the teams.
  • Efficiently allocating resources to important technical & product initiatives.
  • Crafting a growth model for the teams, as well as a model for how they can effectively partner with geographically distributed stakeholders.
  What you'll bring to the role:
  • You are currently in a software engineering leadership role with a history of delivering high-quality products built for scale and flexibility.
  • You have a track record of building high-performing, self-sufficient teams. This could be from hiring the right talent to mentoring & growing it internally.
  • You are comfortable having both architecture discussions with engineers and feature/strategy discussions with Product Managers.
  • Experience with large-scale SaaS architecture and ideally building integration solutions.
  • Exceptional communication skills.
  • A calm demeanour, collaborative attitude but internal fire to deliver.
  • Hands-on experience developing on AWS is an advantage.
  • Experience with message queue systems and evented APIs is also a plus.
  We have over 230 staff in our Melbourne office, the majority of them in Engineering, our biggest outside of San Francisco. 
  
  
  You’ll receive a competitive salary package as well as stock, flexible working hours, a fully stocked kitchen and very hygge (Danish for ‘warm and cosy’) offices on Collins Street. We're also very big on inter-office collaboration and regularly pair with global teams of key projects. Ongoing staff development is also essential to Zendesk so you’ll be invited to lunch and learns, hackathons and lab days to experiment with new ideas and concepts. In addition, we have a strong focus on CSR so you’ll be encouraged to take part in a range of company-sponsored volunteer initiatives.
  
  
  The best customer experiences are built with Zendesk. Zendesk’s powerful and flexible customer service and engagement platform scales to meet the needs of any business, from startups and small businesses to growth companies and enterprises. Zendesk serves businesses across a multitude of industries, with more than 125,000 paid customer accounts offering service and support in more than 30 languages. Headquartered in San Francisco, Zendesk operates worldwide with 15 offices in North America, Europe, Asia, Australia, and South America. Learn more at www.zendesk.com.
  
  
  Interested in knowing what we do in the community? Check out the Zendesk Neighbor Foundation to learn more about how we engage with, and provide support to, our local communities.  
  
  
  Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster diversity & inclusion in the workplace. Individuals seeking employment at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law.
  
  
  By submitting your application, you agree that Zendesk may collect your personal data for recruiting, global organization planning, and related purposes.  Zendesk's Candidate Privacy Notice explains what personal information Zendesk may process, where Zendesk may process your personal information, its purposes for processing your personal information, and the rights you can exercise over Zendesk’s use of your personal information.  
  Apply for this positionShare this position
  Senior Software Engineer - Data Products
  At Zendesk, we’re always striving to break new ground with customer service software. The Data Products team in Melbourne has made great strides in this area over the last couple of years with a range of machine learning powered products that provide enhanced self service capabilities to our customers and end users, eliminating the need for any involvement from a customer service agent. 
  
  
  We’re looking for a Senior Software Engineer in this space to help us support and grow our existing suite of ML backed products over the next couple of years. The role will be primarily focused on feature delivery for our existing and new range of products while actively ensuring the stability and scalability of our systems to support our growing customer base.
  
  
  What you get to do every day:
  • Write clean and maintainable code to support the team’s delivery commitments 
  • Collaborate closely with fellow engineers to solve technical challenges
  • Contribute to discussions around technical design and best practice
  • Work closely with UX and Product to understand new products and features
  • Contribute to building a devops culture in the team working closely with Devops  
  • Contribute to initiatives around improving the scalability and robustness of our platforms
  • Help the team decouple from legacy code bases and infrastructure
  • Work closely with Data Scientists to help incorporate ML models into production systems
  What you bring to the role:
  • Fluency in one or more of the following languages: Ruby/Python/Scala/Java
  • Problem solver with the ability to think on your feet
  • Experience building scalable and stable software applications
  • A passion for software development and delivery
  • Willingness to mentor junior team members
  • Collaborative and can-do attitude
  • A burning desire to learn and grow
  • Ability to work with uncertainty 
  • Flexibility to pivot with changing priorities
  What our tech stack looks like:
  • Our code is written in Ruby, Scala, Python, React
  • Our team manages infrastructure using AWS Cloudformation and Chef
  • Our platform runs on Ubuntu, Centos and Alpine
  • Our servers live in AWS and data centres
  • Our services are deployed to bare metal and Kubernetes using Docker
  • Our data is stored in RDS MySQL, Redis, Kafka, ELK and Aurora
  • Our compute runs on Amazon Redshift and GCP Dataflows
  Culture and Benefits
  
  
  We have 200+ Staff in our Melbourne office and it is home to some of our most successful, emerging products such as Dev Platform, Apps Marketplace, Satisfaction Prediction, Answer Bot and Embeddables. We approach work with a calm focus and a sense of humour whilst keeping sane working hours.  
  
  
  Perks include 4 months gender neutral parental leave, corporate hospital cover, Zendesk stock and flexible working hours. Our CBD office comes with fully provisioned fridges and relaxed social spaces. You’ll find board games, table tennis, group coding sessions, public talks, and baked goods are frequent occurrences.  Social responsibility is something we believe in and regularly volunteer with our community partners with the full support of the company.  
  
  
  The best customer experiences are built with Zendesk. Zendesk’s powerful and flexible customer service and engagement platform scales to meet the needs of any business, from startups and small businesses to growth companies and enterprises. Zendesk serves businesses across a multitude of industries, with more than 125,000 paid customer accounts offering service and support in more than 30 languages. Headquartered in San Francisco, Zendesk operates worldwide with 15 offices in North America, Europe, Asia, Australia, and South America. Learn more at www.zendesk.com.
  
  
  Interested in knowing what we do in the community? Check out the Zendesk Neighbor Foundation to learn more about how we engage with, and provide support to, our local communities.  
  
  
  Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster diversity & inclusion in the workplace. Individuals seeking employment at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law.
  
  
  By submitting your application, you agree that Zendesk may collect your personal data for recruiting, global organization planning, and related purposes.  Zendesk's Candidate Privacy Notice explains what personal information Zendesk may process, where Zendesk may process your personal information, its purposes for processing your personal information, and the rights you can exercise over Zendesk’s use of your personal information.  
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  Senior Software Engineer - Email
  Why join the Email team at Zendesk?
  
  
  Email is the most vital form of communication for Zendesk, our customers and their hundreds of millions of users - we send and receive millions of emails per day. If you are passionate about working on a core product element with incredible scale, our friendly & supportive team is for you.
  
  
  What you get to do every day:
  • Help plan and migrate code and data to a services-orientated architecture. 
  • Engage and collaborate with Engineers across our global offices to achieve project goals. 
  • Work closely with Product Owners, Designers, Security, Operations and Test Engineers across all phases of the software lifecycle. 
  • Continuously improve your own and your teammates’ technical ability via mentoring, PR reviews and feedback.
  • Successfully move code changes through QA and production stages to deployment.
  • Proactively seek to improve our infrastructure, code and processes.
  • Write reliable, reusable and practical code for the high availability services that Zendesk provides.
  What you bring to the role:
  • As an experienced Software Engineer you’ll have a deep working knowledge of Ruby or any other object-oriented programming languages which will allow you to get up to speed very quickly.
  • Problem solving is central to everything you enjoy about your profession. Investigating complex problems and figuring out the appropriate fix is something you excel at. This skill is particularly valued with the high volumes and scale that the Email team works at.
  • You love learning and applying your knowledge: supporting the team to increase its collective expertise.
  • A good appreciation of application development and testing, refactoring and agile practices.
  • You write beautifully clean, efficient and maintainable code and are committed to maintaining and improving our high availability and performance standards. 
  • You know your way around relational databases such as SQL and have practical experience with Cloud services (we use AWS).
  • Eagerness to learn and operate with large scale systems.
  Some nice-to-haves:
  • Exposure to frontend frameworks (e.g. React/Ember/Angular etc) will be useful but not required. 
  • Familiarity with the email standards. Even better if you know SPF, DKIM & DMARC. We can help you get up to speed if not.
  • DevOps experience - when problems occur we work with our embedded Operations team to help figure out what’s going on and how to fix it. Being comfortable getting onto production servers and delving into the logs becomes important.
  • Some experience working with CloudFormation or Terraform.
  You’ll receive a competitive salary package as well as stock, flexible working hours, a fully stocked kitchen and fantastic offices on Collins Street! We're also keen on ongoing learning so you'll develop your skills through pair programming, lunch and learns, hackathons, lab days to experiment with new ideas and a yearly training allowance too. In addition, you'll be invited, and encouraged, to take part in company-sponsored volunteer initiatives.
  
  
  If you’re passionate about working on a core product with incredible scale, our friendly, supportive and diverse team is for you. We have teams that are specifically creating tools to make life easier for our Engineers. There are teams that help keep everything running and also ones that find and fix bugs, to ensure small issues don’t turn into big ones! You’ll have a large, very talented group of people that have your back and you’ll be supported in your growth and development. 
  
  
  The best customer experiences are built with Zendesk. Zendesk’s powerful and flexible customer service and engagement platform scales to meet the needs of any business, from startups and small businesses to growth companies and enterprises. Zendesk serves businesses across a multitude of industries, with more than 125,000 paid customer accounts offering service and support in more than 30 languages. Headquartered in San Francisco, Zendesk operates worldwide with 15 offices in North America, Europe, Asia, Australia, and South America. Learn more at www.zendesk.com.
  
  
  Interested in knowing what we do in the community? Check out the Zendesk Neighbor Foundation to learn more about how we engage with, and provide support to, our local communities.  
  
  
  Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster diversity & inclusion in the workplace. Individuals seeking employment at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law.
  
  
  By submitting your application, you agree that Zendesk may collect your personal data for recruiting, global organization planning, and related purposes.  Zendesk's Candidate Privacy Notice explains what personal information Zendesk may process, where Zendesk may process your personal information, its purposes for processing your personal information, and the rights you can exercise over Zendesk’s use of your personal information.  
  Apply for this positionShare this position
  Senior Software Engineer - Foundation
  As a result of our growing operations in the APAC region, we're now seeking a Senior Software Developer to join our Event Streaming team in Melbourne.
  
  
  Events are a key part of the Zendesk architecture and we process billions of them a day.  If you are passionate about working on high volume foundational services with incredible scale, our friendly, supportive & diverse team is for you.
  
  
  What the stack looks like:
  
  
  The team owns the operation and development of the message bus platform (Kafka) and we build Scala apps deployed on Kubernetes to process the huge volume of events that flow through it. Our goal is to allow teams at Zendesk to effortlessly produce and consume events.  
  
  
  The team also maintains Maxwell, an open source MySQL change data capture system.
  
  
  What you get to do every day:
  
  
  You’ll work alongside smart people who care about the product and the code. Our team uses best practices at every stage of the development cycle: regular refactoring, pair programming, peer code review, and continuous integration. As part of a fast paced Agile team, you’ll own software throughout the entire development lifecycle, making a visible impact to our global product. We build software that is used by other developers so we collaborate with teams across the Zendesk org to help us build the right tools.  
  
  
  
  
  What you bring to the role:
  • Proven experience in a senior engineering capacity, building scalable web services.
  • A love of problem solving. You’re skilled at investigating complex problems and figuring out the appropriate fix.
  • You’re very fluent in one or more coding languages, databases, frameworks, etc…
  • Scala and Java (JVM) commercial experience is a plus.
  • Familiarity with message buses / queuing systems - e.g. Kafka, Kinesis, SQS etc is a bonus
  • Zendesk is championing autonomy, we use AWS and tools like Kubernetes to give teams control of what they run.  Sometimes we have to deep dive into our services, you should be comfortable getting onto production servers and delving into the logs.  
  • You strive for beautifully clean, efficient and maintainable code.
  • You enjoy helping others learn and improve, through pairing, code review, tech talks etc.
  In return for your skills and experience, you'll receive a highly competitive salary package. In addition, you'll work in a central CBD location in bright, modern offices and enjoy working in a fast-paced environment with some of the brightest and best in the industry. What's not to like?
  
  
  The best customer experiences are built with Zendesk. Zendesk’s powerful and flexible customer service and engagement platform scales to meet the needs of any business, from startups and small businesses to growth companies and enterprises. Zendesk serves businesses across a multitude of industries, with more than 125,000 paid customer accounts offering service and support in more than 30 languages. Headquartered in San Francisco, Zendesk operates worldwide with 15 offices in North America, Europe, Asia, Australia, and South America. Learn more at www.zendesk.com.
  
  
  Interested in knowing what we do in the community? Check out the Zendesk Neighbor Foundation to learn more about how we engage with, and provide support to, our local communities.  
  
  
  Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster diversity & inclusion in the workplace. Individuals seeking employment at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law.
  
  
  By submitting your application, you agree that Zendesk may collect your personal data for recruiting, global organization planning, and related purposes.  Zendesk's Candidate Privacy Notice explains what personal information Zendesk may process, where Zendesk may process your personal information, its purposes for processing your personal information, and the rights you can exercise over Zendesk’s use of your personal information.  
  Apply for this positionShare this position
  Senior Software Engineer - Integrations
  As a result of our growing operations in the APAC region, we're now seeking a Senior Software Engineer to join our Strategic Integrations team in Melbourne.
  
  
  You’ll be part of a high-performing team responsible for building distributed, high scale and data-intensive integrations and data-pipelines that extend our market-leading core SaaS product. Partnered with other SaaS providers and cloud vendors (e.g. Slack, Atlassian and AWS), our products commonly incorporates the latest technologies and features to provide the cutting edge solutions to our customers. We enjoy working with Engineers who possess strong growth-mindset, are enthusiastic at problem solving and are able to demonstrate leadership qualities. Our integrations process around 10 million events per day, so you will be challenged by the global scale and complexity of these systems.
  
  
  What the stack looks like:
  • Our compute runs mostly on Kubernetes, with some in Lambda and ECS.
  • Our data is stored in AWS Aurora, Kafka, S3 and crunched by Hadoop, Athena, Amazon Redshift, and GCP Dataflo ws.
  • Our team manages all of this using CloudFormation and Chef.
  • Our code is written in Ruby, Go, JavaScript, Java and sometimes PHP.
  What you get to do every day:
  • As an experienced Engineer you’ll get the chance to work on the Zendesk platform, the Zendesk Apps framework, various Zendesk core technologies and a series of popular SaaS platforms.
  • Working as a member of a Scrum team, you will collaborate with other Engineers and a Product Manager to deliver frequent releases that meet the high-quality standards Zendesk upholds.
  • Working out of our Melbourne office you’ll be surrounded by established Engineering, Support and Sales teams plus get to work closely with other global teams (so some international travel may be required).
  What you bring to the role:
  • Substantial and recent work experience in a similarly-focussed software development role.
  • Experience in software experience in one or more general purpose programming languages including but not limited to: Ruby, Go, Java, Scala or Python.
  • Interested and able to learn other programming languages as needed.
  • Solid understanding of what makes a good API and experience building them.
  • Great communication skills both written and verbal and the ability to influence others within the organization with diplomacy and tact.
  • Detail-oriented, with a focus on the delivery of quality work with a mindfulness of timelines needed for the business.
  • Agile Scrum development experience.
  • An early-adopter mentality: using your passion for new products and tools, you constantly want to stay on the cutting-edge of technology.
  • Use best practices at every stage of the development cycle, peer code review and rapid deployment.
  • You have a hacker mindset and have contributed to open source projects, and are willing to share that with us.
  In return for your skills and experience, you'll receive a highly competitive salary package. In addition, you'll work in a central CBD location in bright, modern offices and enjoy working in a fast-paced environment with some of the smartest and best in the industry. What's not to like?
  
  
  The best customer experiences are built with Zendesk. Zendesk’s powerful and flexible customer service and engagement platform scales to meet the needs of any business, from startups and small businesses to growth companies and enterprises. Zendesk serves businesses across a multitude of industries, with more than 125,000 paid customer accounts offering service and support in more than 30 languages. Headquartered in San Francisco, Zendesk operates worldwide with 15 offices in North America, Europe, Asia, Australia, and South America. Learn more at www.zendesk.com.
  
  
  Interested in knowing what we do in the community? Check out the Zendesk Neighbor Foundation to learn more about how we engage with, and provide support to, our local communities.  
  
  
  Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster diversity & inclusion in the workplace. Individuals seeking employment at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law.
  
  
  By submitting your application, you agree that Zendesk may collect your personal data for recruiting, global organization planning, and related purposes.  Zendesk's Candidate Privacy Notice explains what personal information Zendesk may process, where Zendesk may process your personal information, its purposes for processing your personal information, and the rights you can exercise over Zendesk’s use of your personal information.  
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  Senior Software Engineer - Omnichannel
  One of Zendesk’s ongoing initiatives is to improve and grow the integration of our products, this requires ongoing backend work across multiple technologies. 
  
  
  As an Engineer at Zendesk, you’ll utilise your experience and technical expertise and soft skills to help our team of talented engineers achieve one of Zendesk’s key product goals.
  
  
  What you get to do every day:
  • Contribute to the core Zendesk Support codebase.
  • Help investigate how to best integrate our products.
  • Help plan and migrate code and data to core services.
  • Engage with the engineers in our other international offices and product teams to align activities.
  • Participate in all phases of the software lifecycle.
  • Review code submissions of other team members.
  • Successfully move code change through QA and production stages in our continuous integration environment through to deployment.
  • Proactively seek to improve our infrastructure, code, and processes.
  • Join our agile team in applying best practices to satisfy our priorities of code excellence and high availability software.
  What you bring to the role:
  • Experience in a progressive software development environment, using Ruby on Rails.
  • You should consider yourself a proficient engineer with a good working knowledge of Ruby.
  • Exposure to frontend frameworks (e.g. React/Ember/Angular etc) will also be useful but not required.
  • Exposure to code refactoring, building/consuming large-scale services/APIs is ideal but not required.
  • A good appreciation of web application development and agile practices.
  • Good communication skills, both written and verbal - you’ll be collaborating closely with our San Francisco and Other offices.
  • A willingness to learn and grow your skills with others.
  • A commitment to maintaining our high availability and performance standards.
  • A quality, balanced approach to development and testing, including TDD where appropriate.
  • You love helping everyone improve their code, working together with the team on Github and the PR process.
  Perks include a competitive salary package as well as stock, flexible working hours, a fully stocked kitchen and fantastic offices on Collins Street! We're also keen on ongoing learning so you'll develop your skills through pair programming, lunch and learns, hackathons, lab days to experiment with new ideas and a yearly training allowance too. In addition, you'll be invited, and encouraged, to take part in company-sponsored volunteer initiatives.
  
  
  If you are passionate about working on a core product with incredible scale, our friendly, supportive & diverse team is for you.
  
  
  The best customer experiences are built with Zendesk. Zendesk’s powerful and flexible customer service and engagement platform scales to meet the needs of any business, from startups and small businesses to growth companies and enterprises. Zendesk serves businesses across a multitude of industries, with more than 125,000 paid customer accounts offering service and support in more than 30 languages. Headquartered in San Francisco, Zendesk operates worldwide with 15 offices in North America, Europe, Asia, Australia, and South America. Learn more at www.zendesk.com.
  
  
  Interested in knowing what we do in the community? Check out the Zendesk Neighbor Foundation to learn more about how we engage with, and provide support to, our local communities.  
  
  
  Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster diversity & inclusion in the workplace. Individuals seeking employment at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law.
  
  
  By submitting your application, you agree that Zendesk may collect your personal data for recruiting, global organization planning, and related purposes.  Zendesk's Candidate Privacy Notice explains what personal information Zendesk may process, where Zendesk may process your personal information, its purposes for processing your personal information, and the rights you can exercise over Zendesk’s use of your personal information.  
  Apply for this positionShare this position
  Senior Software Engineer - Support/Apps Integration
  Zendesk builds software for better customer relationships. It empowers organisations to improve customer engagement and better understand their customers. Zendesk products are easy to use and implement. They give organisations the flexibility to move quickly, focus on innovation, and scale with their growth. Based in San Francisco, Zendesk has operations in the United States, Europe, Asia, Australia, and South America. Learn more at www.zendesk.com.
  
  
  We are looking for an experienced Senior Software Engineer to join the Zendesk Support/Apps Integration team. This team will be based in our Melbourne office alongside our App Framework teams and work closely with the Support Team in San Francisco. Over 60,000 customers and 400 third-party developers are building on top of our Apps Framework to customise and extend the functionalities of Zendesk products.
  
  
  We’re building a small team to own and enhance where and how these products interact with each other. In practice, you’ll be working as ambassadors for the Support product in Melbourne and Apps experts for the San Francisco team.
  
  
  What you get to do every day:
  • Hands-on participation n in all phases of the software development lifecycle: defining, designing, implementing, shipping and analysing agent experience projects.
  • Work cross-functionally with Product Management, Product Design, Engineers, Analysts and Marketing to define projects and their success metrics.
  • Collaborate in the technical design of significant and meaningful new initiatives.
  • Identify opportunities for improvement by challenging the status quo: coming up with alternative and creative solutions, while pushing change.
  • Drive improvements to the architecture to make it more scalable, maintainable and testable.
  • Collaborate with engineers across the company.
  • Mentor and guide junior team members by reviewing their code submissions, code pairing and being a sounding board.
  What you bring to the role:
  • Required:
  • Recent experience as a full-stack software engineer: working in an agile, fast-paced development environment making use of continuous delivery and test-driven development.
  • Sound understanding of web application development. Strong Javascript and React experience would be great, but not essential..
  • Great communication skills, both written and verbal.
  • Exceptional analytical-reasoning and problem-solving skills - you love a challenge!
  • Able to travel internationally 1-3 weeks per year.
  
  
  • Nice to have:
  • Experience with modern front-end frameworks and methodologies (Ember.JS, React, Redux, GraphQL, TypeScript).
  • Experience with relational databases and SQL (preferably MySQL)
  • A practical understanding  of Ruby on Rails or similar web frameworks.
  You’ll receive a competitive salary package as well as stock, flexible working hours, a fully stocked kitchen and fantastic offices on Collins Street! We're also keen on ongoing learning so you'll develop your skills through pair programming, lunch and learns, hackathons, lab days to experiment with new ideas and a yearly training allowance too. In addition, you'll be invited, and encouraged, to take part in company-sponsored volunteer initiatives.
  
  
  The best customer experiences are built with Zendesk. Zendesk’s powerful and flexible customer service and engagement platform scales to meet the needs of any business, from startups and small businesses to growth companies and enterprises. Zendesk serves businesses across a multitude of industries, with more than 125,000 paid customer accounts offering service and support in more than 30 languages. Headquartered in San Francisco, Zendesk operates worldwide with 15 offices in North America, Europe, Asia, Australia, and South America. Learn more at www.zendesk.com.
  
  
  Interested in knowing what we do in the community? Check out the Zendesk Neighbor Foundation to learn more about how we engage with, and provide support to, our local communities.  
  
  
  Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster diversity & inclusion in the workplace. Individuals seeking employment at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law.
  
  
  By submitting your application, you agree that Zendesk may collect your personal data for recruiting, global organization planning, and related purposes.  Zendesk's Candidate Privacy Notice explains what personal information Zendesk may process, where Zendesk may process your personal information, its purposes for processing your personal information, and the rights you can exercise over Zendesk’s use of your personal information.  
  Apply for this positionShare this position
  Senior Technical Writer
  At Zendesk, we geek out about building software that delivers the ultimate customer experience. Your favourite brands like AirBnb, Uber, and Slack take advantage of our products to engage you as a customer, and we lead the industry with beautifully simple software. We’re constantly innovating and looking for another top achiever to join our Docs team.
   
  The role
  As a Senior Technical Writer, you’ll partner with our products teams to produce developer and integration documentation for our customers. You'll work closely with the teams to understand new JavaScript APIs and integration features, their value proposition in real-world applications, and the docs our customers need to use them successfully. You should have a passion for helping developers build amazing things.
  
  
  Here’s a sample of what you’ll work on with the product teams:
  • Make sure our developer and integrations docs are complete, useful, and accurate
  • Edit docs written by others and coach non-writers on ways to improve their writing skills 
  • Make continual improvements to the docs based on feedback and on your own judgment
  • Create tutorials and other learning content to help customers get started and be successful
  • Build strong working relationships with product managers, dev teams, and the customer service team
  • Get to know our customers and their doc needs in our developer community and other forums
  We’ve found that candidates with the following skill set and experience do well in this role:
  • Excellent technical writing skills
  • Special interest in coding and teaching others to code
  • Superior grasp of written English, including excellent editing skills
  • Demonstrated ability to manage your own doc projects
  • Ability to work well independently and in a collaborative, team environment
  • 5+ years experience as a technical writer, preferably documenting cloud-based software products
  • In-depth experience with web technologies and the ability to write JavaScript code examples
  • Working knowledge of Markdown, git, and Github
  • Working knowledge of the DITA XML format and a DITA authoring tool such as Oxygen Author
  That said, if your experience looks a little different from what we’ve identified and you think you can excel in the role, we’d love to learn more about you. 
  
  
  Not your average tech company
  Zendesk has all the stuff you’d expect from a tech company -- competitive pay, stock, benefits, beautiful office, snacks, and more. We also have a culture deeply dedicated to helping our staff keep work-life balance, from flexible hours to remote work, to the most progressive parental leave plans on the market. Our Corporate Social Responsibility team is actively engaged in our community and enable us to invest thousands of hours with local community groups each year. We invest in diversity and inclusion so that our staff reflects the diversity of the world around us. We have a whole team dedicated to ensuring our workplace experience is top notch and welcoming for all. 
  
  
  The best customer experiences are built with Zendesk. Zendesk’s powerful and flexible customer service and engagement platform scales to meet the needs of any business, from startups and small businesses to growth companies and enterprises. Zendesk serves businesses across a multitude of industries, with more than 125,000 paid customer accounts offering service and support in more than 30 languages. Headquartered in San Francisco, Zendesk operates worldwide with 15 offices in North America, Europe, Asia, Australia, and South America. Learn more at www.zendesk.com.
  
  
  Interested in knowing what we do in the community? Check out the Zendesk Neighbor Foundation to learn more about how we engage with, and provide support to, our local communities.  
  
  
  Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster diversity & inclusion in the workplace. Individuals seeking employment at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law.
  
  
  By submitting your application, you agree that Zendesk may collect your personal data for recruiting, global organization planning, and related purposes.  Zendesk's Candidate Privacy Notice explains what personal information Zendesk may process, where Zendesk may process your personal information, its purposes for processing your personal information, and the rights you can exercise over Zendesk’s use of your personal information.  
  Apply for this positionShare this position
  Software Engineer - Integrations
  As a result of our growing operations in the APAC region, we're now seeking a Software Engineer to join our Strategic Integrations team in Melbourne.
  
  
  You’ll be part of a high-performing team responsible for building distributed, high scale and data-intensive integrations and data-pipelines that extend our market-leading core SaaS product. Partnered with other SaaS providers and cloud vendors, our products commonly incorporates the latest technologies and features to provide the cutting edge solutions to our customers. We enjoy working with Engineers who possess strong growth-mindset, are enthusiastic at problem solving and are able to demonstrate leadership qualities. Our integrations process around 10 million events per day, so you will be challenged by the global scale and complexity of these systems.
  
  
  What the stack looks like:
  • Our compute runs mostly on Kubernetes, with some in Lambda and ECS.
  • Our data is stored in AWS Aurora, Kafka, S3 and crunched by Hadoop, Athena, Amazon Redshift, and GCP Dataflow ws.
  • Our team manages all of this using CloudFormation and Chef.
  • Our code is written in Ruby, Go, JavaScript, Java and sometimes PHP.
  What you get to do every day:
  • You’ll play a key part in supporting a project to transition our current Zendesk to Salesforce strategic integration (which was built on force.com) onto a new middleware platform. 
  • As an experienced Engineer you’ll get the chance to work on the Zendesk platform, the Zendesk Apps framework, various Zendesk core technologies and a series of popular SaaS platforms.
  • Working as a member of a Scrum team, you will collaborate with other Engineers and a Product Manager to deliver frequent releases that meet the high-quality standards Zendesk upholds.
  • Working out of our Melbourne office you’ll be surrounded by established Engineering, Support and Sales teams plus get to work closely with other global teams (so some international travel may be required).
  What you bring to the role:
  • Substantial and recent work experience in a similarly-focussed software development role.
  • Experience in software experience in one or more general purpose programming languages including but not limited to: Ruby, Go, Java, Scala or Python.
  • Interested and able to learn other programming languages as needed.
  • Solid understanding of what makes a good API and experience building them.
  • Great communication skills both written and verbal and the ability to influence others within the organisation with diplomacy and tact.
  • Detail-oriented, with a focus on the delivery of quality work with a mindfulness of timelines needed for the business.
  • Agile Scrum development experience.
  • An early-adopter mentality: using your passion for new products and tools, you constantly want to stay on the cutting-edge of technology.
  • Use best practices at every stage of the development cycle, peer code review and rapid deployment.
  • You have a hacker mindset and have contributed to open source projects, and are willing to share that with us.
  In return for your skills and experience, you'll receive a highly competitive salary package. In addition, you'll work in a central CBD location in bright, modern offices and enjoy working in a fast-paced environment with some of the brightest and best in the industry. What's not to like?
  
  
  
  
  The best customer experiences are built with Zendesk. Zendesk’s powerful and flexible customer service and engagement platform scales to meet the needs of any business, from startups and small businesses to growth companies and enterprises. Zendesk serves businesses across a multitude of industries, with more than 125,000 paid customer accounts offering service and support in more than 30 languages. Headquartered in San Francisco, Zendesk operates worldwide with 15 offices in North America, Europe, Asia, Australia, and South America. Learn more at www.zendesk.com.
  
  
  Interested in knowing what we do in the community? Check out the Zendesk Neighbor Foundation to learn more about how we engage with, and provide support to, our local communities.  
  
  
  Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster diversity & inclusion in the workplace. Individuals seeking employment at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law.
  
  
  By submitting your application, you agree that Zendesk may collect your personal data for recruiting, global organization planning, and related purposes.  Zendesk's Candidate Privacy Notice explains what personal information Zendesk may process, where Zendesk may process your personal information, its purposes for processing your personal information, and the rights you can exercise over Zendesk’s use of your personal information.  
  Apply for this positionShare this position
  Staff Engineer
  As a result of our growing operations in the APAC region, we're now seeking a Staff Engineer to join our Event Streaming team in Melbourne.
  
  
  Events are a key part of the Zendesk architecture and we process billions of them a day.  If you are passionate about working on high volume foundational services with incredible scale, our friendly, supportive & diverse team is for you.
  
  
  What the stack looks like:
  
  
  The team owns the operation and development of the message bus platform (Kafka) and we build Scala apps deployed on Kubernetes to process the huge volume of events that flow through it. Our goal is to allow teams at Zendesk to effortlessly produce and consume events.  The team also maintains Maxwell, an open source MySQL change data capture system.
  
  
  What you get to do every day:
  
  
  You’ll work alongside smart people who care about the product and the code. Our team uses best practices at every stage of the development cycle: regular refactoring, pair programming, peer code review, and continuous integration. As part of a fast paced Agile team, you’ll own software throughout the entire development lifecycle, making a visible impact to our global product. We build software that is used by other developers so we collaborate with teams across the Zendesk org to help us build the right tools.  
  
  
  
  
  What you bring to the role:
  • You bring something unique to the team - perhaps you’ve championed a specific inter-app messaging approach, restructured a job processing system for better resilience under load, or anything similar in scope and scale.
  • Seasoned engineering experience, working on large-scale systems and recognised as an innovator amongst your peers.
  • You can talk to Product people and can translate their goals into something that is technically achievable.
  • A love of problem solving. You’re skilled at investigating complex problems and figuring out the appropriate fix.
  • You enjoy helping others learn and improve, through pairing, code review, tech talks etc.
  • You’ll be very fluent in one or more coding languages, databases, frameworks, etc…
  • Scala and Java (JVM) commercial experience is a plus.
  • You strive for beautifully clean, efficient and maintainable code.
  • DevOps experience - Zendesk is championing autonomy, we use AWS and tools like Kubernetes to give teams control of what they run.  Sometimes we have to deep dive into our services, you should be comfortable getting onto production servers and delving into the logs.  
  • Familiarity with message buses / queuing systems - e.g. Kafka, Kinesis, SQS etc is a bonus.
  In return for your skills and experience, you'll receive a highly competitive salary package. In addition, you'll work in a central CBD location in bright, modern offices and enjoy working in a fast-paced environment with some of the brightest and best in the industry. What's not to like?
  
  
  The best customer experiences are built with Zendesk. Zendesk’s powerful and flexible customer service and engagement platform scales to meet the needs of any business, from startups and small businesses to growth companies and enterprises. Zendesk serves businesses across a multitude of industries, with more than 125,000 paid customer accounts offering service and support in more than 30 languages. Headquartered in San Francisco, Zendesk operates worldwide with 15 offices in North America, Europe, Asia, Australia, and South America. Learn more at www.zendesk.com.
  
  
  Interested in knowing what we do in the community? Check out the Zendesk Neighbor Foundation to learn more about how we engage with, and provide support to, our local communities.  
  
  
  Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster diversity & inclusion in the workplace. Individuals seeking employment at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law.
  
  
  By submitting your application, you agree that Zendesk may collect your personal data for recruiting, global organization planning, and related purposes.  Zendesk's Candidate Privacy Notice explains what personal information Zendesk may process, where Zendesk may process your personal information, its purposes for processing your personal information, and the rights you can exercise over Zendesk’s use of your personal information.  
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  Staff Software Engineer - Data Products
  At Zendesk, we’re always striving to break new ground with customer service software. The team in Melbourne has made great strides in this area over the last four years with a range of machine-learning powered products that provide enhanced self-service capabilities to our customers and end users, leading to quicker resolutions and freeing up customer service agents to focus on more complex issues.
  
  
  We’re looking for a Staff Software Engineer in this space to help us support and grow our existing suite of products over the next couple of years. The role will be primarily focused on feature delivery for our existing and new range of products while actively ensuring the stability and scalability of our systems to support our growing customer base. As a technical leader you will be involved in key technical decisions, technical roadmap, and collaborate closely with all team members. 
  
  
  What you get to do every day:
  • Write clean and maintainable code to support the team’s delivery commitments 
  • Provide mentorship and guidance to the other members of the team
  • Lead discussions around technical design and best practice
  • Work closely with UX and Product to understand new products and features
  • Foster a devops culture in the team, focusing on improving the whole team’s productivity
  • Drive technical roadmap for the team, covering non-functional requirements such as scalability, reliability and observability
  • Guide the team’s migration path from legacy code bases and infrastructure
  • Partner with Data Scientists to incorporate ML models into production systems
  What you bring to the role:
  • Fluency in one or more of the following languages: Ruby/Python/Scala/Java
  • Experience leading teams to build scalable and stable software applications
  • Excellent communication skills, comfortable with audiences including product and engineering management
  • Great problem-solving with the ability to think on your feet and lead discussions
  • A passion for software development and delivery
  • Eagerness to mentor junior team members
  • A collaborative and can-do attitude
  • A burning desire to learn and grow
  • Ability to work with uncertainty 
  • Flexibility to pivot with changing priorities
  What our tech stack looks like:
  • Our code is written in Scala, Java, Python, Ruby, and Javascript
  • Our team manages infrastructure using AWS Cloudformation and Chef
  • Our platform runs on Ubuntu
  • Our servers live in AWS
  • Our services are deployed Kubernetes
  • Our data is stored in Aurora, S3 and Kafka
  • Our ML pipelines leverage AWS Batch and EMR
  Culture and Benefits
  
  
  We have 200+ Staff in our Melbourne office and it is home to some of our most successful, emerging products such as Dev Platform, Apps Marketplace, Satisfaction Prediction, Answer Bot and Embeddables. We approach work with a calm focus and a sense of humour whilst keeping sane working hours.  
  
  
  Perks include 4 months gender neutral parental leave, corporate hospital cover, Zendesk stock and flexible working hours. Our CBD office comes with fully provisioned fridges and relaxed social spaces. You’ll find board games, table tennis, group coding sessions, public talks, and baked goods are frequent occurrences.  Social responsibility is something we believe in and regularly volunteer with our community partners with the full support of the company.  
  
  
  The best customer experiences are built with Zendesk. Zendesk’s powerful and flexible customer service and engagement platform scales to meet the needs of any business, from startups and small businesses to growth companies and enterprises. Zendesk serves businesses across a multitude of industries, with more than 125,000 paid customer accounts offering service and support in more than 30 languages. Headquartered in San Francisco, Zendesk operates worldwide with 15 offices in North America, Europe, Asia, Australia, and South America. Learn more at www.zendesk.com.
  
  
  Interested in knowing what we do in the community? Check out the Zendesk Neighbor Foundation to learn more about how we engage with, and provide support to, our local communities.  
  
  
  Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster diversity & inclusion in the workplace. Individuals seeking employment at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law.
  
  
  By submitting your application, you agree that Zendesk may collect your personal data for recruiting, global organization planning, and related purposes.  Zendesk's Candidate Privacy Notice explains what personal information Zendesk may process, where Zendesk may process your personal information, its purposes for processing your personal information, and the rights you can exercise over Zendesk’s use of your personal information.  
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  Vice President of Engineering
  The VP of Engineering will be responsible for guiding the technical and people vision for Zendesk’s Melbourne office through key technical decisions, development and deployment. The ideal candidate will have experience building technical teams, scaling management teams and driving their success. They should have previously demonstrated success as the leader of a dynamic passionate team who loves to code and delight customers. The team’s work ranges across customer facing applications, platforms and data science. Additionally, you will be the voice of Zendesk Engineering in Melbourne, being the glue that continues to hold this awesome team together and represents the Melbourne engineering center on the global stage. You’ll also be expected to play a key role in understanding Zendesk’s broader strategies, priorities and values and communicating them locally.
  
  
  What you get to do every day:
  • Lead the execution of strategy, platforms, partnerships and customer relationships being the voice of our Melbourne engineering center to both internal and external stakeholders
  • Able to lead top-tier projects, managing and defining resources to meet those deliverables
  • Identify competitive services and opportunities for innovation
  • Assess marketplace obstacles and technical hurdles for success
  • Evaluate and identify appropriate social media tie-ins or platforms in the region
  • Establish governance process to meet partner and organization standards of privacy and other compliance to the local government
  • Direct and lead weekly leadership team meeting development and execution of company wide information plan
  • Works closely with Product, Marketing, Business Development and Operations to define and deliver new products and enhancements
  What you bring to the role:
  • Minimum of at least 10 years in IT / Software Engineering with a minimum of 5+ years in a comparable Executive level position
  • Ability to interpret technology and market trends as a foundation for roadmaps
  • Experience in building and managing technical and non-technical staff driving their success through thought leadership
  • Technical expertise in web systems architecture, design and development
  • Experience delivering web – based or SaaS products
  • Significant leadership experience with a track record of success in a fast-paced,quick-changing, startup company managing resources and meeting strict deadlines
  • Contribute to, and in some cases lead training, recruiting, performance management and knowledge management efforts
  • Excellent communication skills, both oral and written, and a strong sense of diplomacy in all interactions
  • Highly skilled in recognizing high potential talent, hiring staff and providing inspiration and mentorship throughout the team
  The best customer experiences are built with Zendesk. Zendesk’s powerful and flexible customer service and engagement platform scales to meet the needs of any business, from startups and small businesses to growth companies and enterprises. Zendesk serves businesses across a multitude of industries, with more than 125,000 paid customer accounts offering service and support in more than 30 languages. Headquartered in San Francisco, Zendesk operates worldwide with 15 offices in North America, Europe, Asia, Australia, and South America. Learn more at www.zendesk.com.
  
  
  Interested in knowing what we do in the community? Check out the Zendesk Neighbor Foundation to learn more about how we engage with, and provide support to, our local communities.  
  
  
  Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster diversity & inclusion in the workplace. Individuals seeking employment at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law.
  
  
  By submitting your application, you agree that Zendesk may collect your personal data for recruiting, global organization planning, and related purposes.  Zendesk's Candidate Privacy Notice explains what personal information Zendesk may process, where Zendesk may process your personal information, its purposes for processing your personal information, and the rights you can exercise over Zendesk’s use of your personal information.  
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  Professional services
  Trainer, Customer Education
  Due to a recent internal promotion, we’re now seeking an experienced Trainer to join our Melbourne office to lead all customer training initiatives.
  
  
  You’ll be part of a high-performing global team responsible for building capability and knowledge of all things Zendesk across our growing customer base in APAC. As such, you’ll play a pivotal role in defining and crafting appropriate content, while also delivering a high-quality training experience that encourages adoption and optimisation of our products.
  
  
  Whether it’s standard online training, customised events, or classroom-style live sessions, our team is always seeking to innovate and improve the customer experience. Your experience and insight will be incredibly valuable in further enhancing the quality and effectiveness of our training suite.
  
  
  What you get to do every day:
  • Deliver high quality live and recorded training sessions to new and existing Zendesk customers.
  • Travel nationally and, occasionally internationally, to deliver training.
  • Partner with our Instructional Designers to provide content feedback to improve training materials and programs.
  • Perform light (UI based changes) content maintenance on courses as needed.
  • Gain a solid understanding of the full suite of Zendesk products and be capable of answering a range of live Q&A questions.
  • Confidently deliver the full suite of VILT courses as well as basic custom training with support, when needed, from senior colleagues.
  • Work closely with customers to understand and customise training agendas and content to meet their needs during engagements.
  • Deliver training sessions at large scale live training events.
  What you bring to the role:
  • Broad, recent experience providing technical training in a similar environment.
  • Demonstrated strengths in written and verbal communication, including presentation skills.
  • Tech savvy, analytical and good problem solver.
  • Organised, methodical and detail-orientated approach to your work.
  • Ability to prioritise and effectively manage multiple projects and tasks concurrently.
  • Independent working and as part of a globally dispersed team.
  • Ability to communicate complex business software processes effectively.
  • The flexibility to travel for work. We anticipate around 25% of your time will require working from different sites.
  In return for your skills and experience, you'll receive a highly competitive salary package. In addition, you'll work in a central CBD location in bright, modern offices and enjoy working in a fast-paced environment with some of the brightest and best in the industry. What's not to like?
  
  
  The best customer experiences are built with Zendesk. Zendesk’s powerful and flexible customer service and engagement platform scales to meet the needs of any business, from startups and small businesses to growth companies and enterprises. Zendesk serves businesses across a multitude of industries, with more than 125,000 paid customer accounts offering service and support in more than 30 languages. Headquartered in San Francisco, Zendesk operates worldwide with 15 offices in North America, Europe, Asia, Australia, and South America. Learn more at www.zendesk.com.
  
  
  Interested in knowing what we do in the community? Check out the Zendesk Neighbor Foundation to learn more about how we engage with, and provide support to, our local communities.  
  
  
  Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster diversity & inclusion in the workplace. Individuals seeking employment at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law.
  
  
  By submitting your application, you agree that Zendesk may collect your personal data for recruiting, global organization planning, and related purposes.  Zendesk's Candidate Privacy Notice explains what personal information Zendesk may process, where Zendesk may process your personal information, its purposes for processing your personal information, and the rights you can exercise over Zendesk’s use of your personal information.  
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  Sales & Sales Leadership
  Account Executive
  Zendesk is looking for a motivated self-starter who has a consultative sales approach, that demonstrates a successful track record in proactively growing their pipeline and delivering predictable sales results. The key characteristic for this role is the proven ability to decipher customer objectives across multiple layers of stakeholders, aligning this with a structured and well-executed sales strategy. You must demonstrate all the behaviours associated with a high-performance sales culture, specifically managing a pipeline of new business and account expansion opportunities and delivering results against a quota. This individual will provide the best sales experience possible for our customers, and represent the culture and dedication to customers Zendesk is known for.
  
  
  Responsibilities:
  • You'll become the resident expert on Zendesk solutions and will sell new customers our cloud-based software.
  • Demonstrating/selling value to key stakeholders within accounts, growing this to new and emerging areas of the accounts
  • Build a plan to maximise revenue and customer satisfaction within your accounts
  • Develop strategic prospecting and sales plans/activities to close deals with Enterprise and Mid-Market prospects
  • Maximising and working with other Zendesk departments to prioritise, coordinate and apply resources where needed to accelerate and deliver multi-solution client outcomes
  • Demonstrated experience managing complex sales cycles and negotiating win-win agreements based on value based selling
  • Meet or exceed activity, pipeline and revenue goals on a quarterly basis
  • Ensuring 100% satisfaction within your accounts
  Requirements:
  • 3-5 years of software selling experience, preferably SaaS, help-desk or CX products
  • Track record of success selling into Enterprise/Mid Market companies
  • Able to thrive in a startup environment— you move quickly, think strategically, and are superb at tactical execution
  • Consistent track record of success with quota
  • Experience managing and closing complex sales-cycles using solution selling techniques
  • Thorough understanding of a related technology
  • Knowledge of a number of industries - Retail, Tech, State Government, Services and Communications/Media and FMCG
  • Willingness to travel to customer sites as directed by sales management and required by customers
  • Skilled in virtual presentations, online web demos, remote sales processes
  • Proficiency using Salesforce.com
  • Strong interpersonal skills, ability to convey and relate ideas to others
  • Vibrant and energetic attitude, willingness to perform and get things done
  • Bachelor degree highly desirable
  The best customer experiences are built with Zendesk. Zendesk’s powerful and flexible customer service and engagement platform scales to meet the needs of any business, from startups and small businesses to growth companies and enterprises. Zendesk serves businesses across a multitude of industries, with more than 125,000 paid customer accounts offering service and support in more than 30 languages. Headquartered in San Francisco, Zendesk operates worldwide with 15 offices in North America, Europe, Asia, Australia, and South America. Learn more at www.zendesk.com.
  
  
  Interested in knowing what we do in the community? Check out the Zendesk Neighbor Foundation to learn more about how we engage with, and provide support to, our local communities.  
  
  
  Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster diversity & inclusion in the workplace. Individuals seeking employment at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law.
  
  
  By submitting your application, you agree that Zendesk may collect your personal data for recruiting, global organization planning, and related purposes.  Zendesk's Candidate Privacy Notice explains what personal information Zendesk may process, where Zendesk may process your personal information, its purposes for processing your personal information, and the rights you can exercise over Zendesk’s use of your personal information.  
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  Sales Manager, ANZ
  Reporting to the Director of Sales for Australia and New Zealand, the Sales Manager will be responsible for managing sales activities across the southern region of Zendesk’s sales business. The successful candidate will ensure the achievement of significant new and existing customer revenue growth targets that support the company's objectives in a dynamic market.
  
  
  Ideal candidates will possess strong sales management experience, as well as deep knowledge of the sales cycle. This person will play a key role in leading a highly visible and motivated sales team that focuses on Zendesk's core accounts, and will be a values and culture champion in a remote office.
  
  
  We seek an outstanding and experienced sales leader who will develop and execute a multi-faceted sales strategy for southern region growth, gaining market share and building the highest levels of customer and team satisfaction.
  
  
  Responsibilities
  • Provide strong individual and group leadership, vision and direction
  • Build and lead a high performing sales team, identifying skills development and career plans
  • Track and analyse sales activities to understand focus areas within territories 
  • Research and capitalise on buying/industry trends and patterns in the southern region
  • Take accountability for the attainment of assigned new customer acquisition and financial performance targets by month, quarter, half year and full year
  • Develop and support direct reports by participating and leading monthly/quarterly territory planning, systematically executing key opportunity reviews and attending prospect meetings and engaging other corporate events
  • Ongoing mentoring and development of the sales team, including recruiting, onboarding and training new Account Executives
  • Conduct weekly forecast meetings with team and report to Director of Sales ANZ
  • Coach direct reports on strategies to drive closure
  • Report on all aspects of the business to ANZ Sales Director, not limited to quarterly and half year planning
  • Work closely with other teams, including field marketing and outbound/Inbound sales development to drive market awareness and build pipeline for sales team to achieve revenue targets
  • Performance manage, coach and mentor all team members, while maintaining core values and culture
  Required/Desired Skills
  • 10+ years of business related software sales experience, with at least 5-8 in a sales leadership role (preferably with knowledge of NSW, QLD and WA markets)
  • Proven track record of success driving revenue growth against quota and increased profitability
  • Experience managing a diverse and regional team of sales Account Executives in a B2B software environment in Australia
  • Experience in public speaking, with excellent presentation and listening skills
  • Must provide weekly, monthly, Quarterly accurate forecasting, pipeline development and management of all related pipeline
  • Entrepreneurial and self-directed with a passion to succeed
  • Curious, naturally inquisitive, and innovative, with a focus on quality input.
  • Must be analytical, metrics-driven through all stages of the sales cycle and able to develop and input strategies based on this information
  • BA/BS degree required
  The best customer experiences are built with Zendesk. Zendesk’s powerful and flexible customer service and engagement platform scales to meet the needs of any business, from startups and small businesses to growth companies and enterprises. Zendesk serves businesses across a multitude of industries, with more than 125,000 paid customer accounts offering service and support in more than 30 languages. Headquartered in San Francisco, Zendesk operates worldwide with 15 offices in North America, Europe, Asia, Australia, and South America. Learn more at www.zendesk.com.
  
  
  Interested in knowing what we do in the community? Check out the Zendesk Neighbor Foundation to learn more about how we engage with, and provide support to, our local communities.  
  
  
  Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster diversity & inclusion in the workplace. Individuals seeking employment at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law.
  
  
  By submitting your application, you agree that Zendesk may collect your personal data for recruiting, global organization planning, and related purposes.  Zendesk's Candidate Privacy Notice explains what personal information Zendesk may process, where Zendesk may process your personal information, its purposes for processing your personal information, and the rights you can exercise over Zendesk’s use of your personal information.  
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  Security
  Senior Security Engineer - Product Security
  If you are passionate about Application Security, understand how to build applications securely or enjoy designing creative approaches to scale security through automation, then we want you to join our global Product Security team. Our customer service and engagement products are powerful and flexible, and scale to meet the needs of over 130,000 business. They rely on us to protect their data and that of their customers.
  
  
  On the Zendesk Product Security Team we develop and build processes and tools that allow Zendesk Engineering to make the right, secure decisions for our customers and bake security into our products. We partner with our engineers to prioritise security during the entire software development life cycle and provide them the tools and programs to do so, including a mature bug bounty program, a vibrant Security Champions program, regular and in-depth security reviews, static/dynamic testing tooling and vulnerability lifecycle management.
  
  
  What you get to do every day:
  • Secure all customer facing applications, including web and mobile technologies
  • Automate and integrate security tooling into CI/CD pipelines at scale
  • Evaluate, implement and operationalise additional tooling as needed
  • Improve quality and signal to noise ratio of security tooling
  • Validate identified vulnerabilities and drive them through the vulnerability lifecycle
  • Partner with Zendesk Engineering to review software design from a security perspective while driving improved security controls across our product portfolio
  • Respond to incidents/breaches as needed and support investigations
  • Mentor juniors and run developer training sessions where required
  • Work in a team-oriented, fast-paced, global, and flexible environment
  What you bring to the role:
  • At least 5 years of application security experience either in an offensive or defensive role
  • Programming experience is a must. The choice of language is up to you
  • Experience with agile development processes, working in a fast-paced environment with continuous integration and continuous deployment
  • Experience with Static Analysis (SAST) and Software Composition Analysis (SCA) / Dependency Management tools
  • Knowledge of modern web application technologies including their security threats and vulnerabilities
  • Excellent problem solving skills and self motivated to learn and upskill regularly
  Nice to have:
  • Security certifications such as OSCP, GWEB, GPEN, GWAPT, CISSP, GSEC, etc. is a plus
  • Involvement in local or regional security user groups or conferences is a plus
  The best customer experiences are built with Zendesk. Zendesk’s powerful and flexible customer service and engagement platform scales to meet the needs of any business, from startups and small businesses to growth companies and enterprises. Zendesk serves businesses across a multitude of industries, with more than 125,000 paid customer accounts offering service and support in more than 30 languages. Headquartered in San Francisco, Zendesk operates worldwide with 15 offices in North America, Europe, Asia, Australia, and South America. Learn more at www.zendesk.com.
  
  
  Interested in knowing what we do in the community? Check out the Zendesk Neighbor Foundation to learn more about how we engage with, and provide support to, our local communities.  
  
  
  Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster diversity & inclusion in the workplace. Individuals seeking employment at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law.
  
  
  By submitting your application, you agree that Zendesk may collect your personal data for recruiting, global organization planning, and related purposes.  Zendesk's Candidate Privacy Notice explains what personal information Zendesk may process, where Zendesk may process your personal information, its purposes for processing your personal information, and the rights you can exercise over Zendesk’s use of your personal information.  
  Apply for this positionShare this position