Job Openings

• Engineering & Product
  Applied Machine Learning Scientist
  As part of our engineering team, you will work at a scale where the challenges start to get seriously interesting. Our global engineering team is widely dispersed over the world, with people across nearly every continent. You will get a chance to do cool things with a diverse bunch of people while working in the Melbourne office that is home to Zendesk’s first machine learning (ML) research team.
  
  
  The Data Science Team, together with Data Engineering, have built Satisfaction Prediction, Answer Bot and Content Cues — products that use Machine Learning (ML) and Artificial Intelligence (AI) to help our customers work more efficiently.
  
  
  What you get to do every day:
  • We’re currently looking for someone to join our team as we research, develop, and productionise Machine Learning and Deep Learning models. In addition to frequenting Melbourne’s finest purveyors of coffee, ramen, and bulgogi, you may find yourself:
  • Building machine learning models including neural networks in TensorFlow
  • Writing and deploying production-grade Python
  • Querying and constructing datasets in AWS Athena, Spark
  • Evaluating and responding to real-world model performance
  • Scaling your ML to millions of predictions per day
  • Presenting your work to a broader audience
  • Watching your algorithm help Zendesk’s end-users
  What you'll bring to the role:
  • A strong foundation in a quantitative discipline (e.g. machine learning, statistics, bio/eco/etc-informatics, econometrics, etc) is critical for this position. While experience in deep learning and natural language processing would be beneficial, your best qualities are:
  • dedication to continuous learning
  • collaborative work attitude
  • strong communication skills
  • You should also be comfortable with at least one programming language, such as Python, R or Scala.
  Zendesk Engineering believes in fostering a calm, collaborative, and focused environment that respects the importance of our products to our customers, without taking ourselves too seriously. Within Data Science, our approach to solving technically demanding problems is to focus on trying and learning new things, not just ticking boxes. That, and having fun.
  
  
  Zendesk offers flexible working hours, a fully stocked kitchen and bright comfortable offices on Collins Street! We're also keen on ongoing learning so you'll develop your skills through pair programming, lunch and learns, hackathons, and lab days to experiment with new ideas. In addition, you'll be invited, and encouraged, to take part in company-sponsored volunteer initiatives.
  
  
  The best customer experiences are built with Zendesk. Zendesk’s powerful and flexible customer service and engagement platform scales to meet the needs of any business, from startups and small businesses to growth companies and enterprises. Zendesk serves businesses across a multitude of industries, with more than 125,000 paid customer accounts offering service and support in more than 30 languages. Headquartered in San Francisco, Zendesk operates worldwide with 15 offices in North America, Europe, Asia, Australia, and South America. Learn more at www.zendesk.com.
  
  
  Interested in knowing what we do in the community? Check out the Zendesk Neighbor Foundation to learn more about how we engage with, and provide support to, our local communities.  
  
  
  Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster diversity & inclusion in the workplace. Individuals seeking employment at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law.
  
  
  By submitting your application, you agree that Zendesk may collect your personal data for recruiting, global organization planning, and related purposes.  Zendesk's Candidate Privacy Notice explains what personal information Zendesk may process, where Zendesk may process your personal information, its purposes for processing your personal information, and the rights you can exercise over Zendesk’s use of your personal information.  
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  Data Engineer - Machine Learning Products
  As part of our engineering team, you will work at a scale where the challenges start to get seriously interesting. Our global engineering team is widely dispersed over the world, with people across nearly every continent. You will get a chance to do cool things with a diverse bunch of people while working in the Melbourne office that is home to Zendesk’s first machine learning (ML) research team.
  
  
  We’re looking for a Machine Learning Engineer to help data scientists productionise ML models, and assist product teams with adding ML-powered features to products. You will focus on supporting data scientists for our existing and new range of products while actively ensuring the stability and scalability of our ML systems to support our growing customer base.
  
  
  What you get to do every day:
  • You will help us build a scalable multi-product platform powered by a modern service and event based architecture.
  • Create and improve the data pipelines which feed our ML features.
  • Be the bridge between data scientists and feature developers.
  • Help Data Scientists track and visualize experiments both in research and in production.
  • Work with Data Scientists to performance tune complex Machine Learning models
  • Contribute to discussions around technical design and standard methodologies.
  • Champion high quality code and engineering best practices
  What you bring to the role:
  • Fluency in one or more of the following languages: Ruby, Python, Scala, or Java
  • You know or can learn our full stack from infrastructure to application and the mechanics behind the deployment and the scaling
  • You have experience building scalable and stable software applications
  • An interest in machine learning
  • A passion for software development and delivery
  • Collaborative and can-do attitude
  • A burning desire to learn and grow
  • You are comfortable working with uncertainty
  • Flexibility to pivot with changing priorities
  What our tech stack looks like:
  • Our code is written in Python, Scala, Ruby, Java
  • Our servers live in AWS
  • Our machine learning models rely on Tensorflow and scikit-learn
  • Our compute runs on AWS Batch, EMR and Spark
  • Our data is stored in RDS MySQL, Redis, Elastic Search and Aurora
  • Our services are deployed to Kubernetes using Docker
  In your application, please include your GitHub/Bitbucket account if you have one.
  
  
  The best customer experiences are built with Zendesk. Zendesk’s powerful and flexible customer service and engagement platform scales to meet the needs of any business, from startups and small businesses to growth companies and enterprises. Zendesk serves businesses across a multitude of industries, with more than 125,000 paid customer accounts offering service and support in more than 30 languages. Headquartered in San Francisco, Zendesk operates worldwide with 15 offices in North America, Europe, Asia, Australia, and South America. Learn more at www.zendesk.com.
  
  
  Interested in knowing what we do in the community? Check out the Zendesk Neighbor Foundation to learn more about how we engage with, and provide support to, our local communities.  
  
  
  Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster diversity & inclusion in the workplace. Individuals seeking employment at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law.
  
  
  By submitting your application, you agree that Zendesk may collect your personal data for recruiting, global organization planning, and related purposes.  Zendesk's Candidate Privacy Notice explains what personal information Zendesk may process, where Zendesk may process your personal information, its purposes for processing your personal information, and the rights you can exercise over Zendesk’s use of your personal information.  
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  Engineering Team Lead - Account Services
  Zendesk’s people have one goal in mind - to make customer experience better. Our engineering team in Australia works at a scale that most companies only dream about, and where the challenges start to get seriously interesting. In fact, our global engineering team is one of the most widely dispersed in the world, with people across nearly every continent. This means you will get a chance to do cool things with a diverse bunch of people while working in an office that is home to some of Zendesk’s most loved products.
  
  
  Here in Zendesk Core Services, we build the internal high-throughput services used by all of Zendesk Engineering. If you are passionate about building backend services at incredible scale, then our friendly, fun, diverse, and supportive team is for you.
  
  
  What you’ll get to do every single day
  
  
  As a Team Lead in Core Services, your role is a bit of a hybrid. You’ll be a people manager supporting a growing team, a technical leader responsible for an essential service, and a contributing engineer who writes code almost every day.
  
  
  For that reason, previous experience leading a team is a nice bonus but not required, as you will be supported by an Engineering Manager, but a strong technical background is desirable. If you get your thrills from the success of the people around you, nerd out over what makes a successful team, and aspire to perfect your communication abilities, this could be the job for you!
  
  
  
  
  Every day you will:
  • Work closely with Product, and engineering teams spread across the globe, to define and develop the future of the Zendesk Account Service.
  • Create an inclusive environment that is conducive to happy and productive work for you and your team.
  • Support your team members in their technical, career, and personal goals.
  • Work collaboratively with a small focused team on a service that needs to be robust, scalable, maintainable and help teams integrate said service.
  • Participate in the development life-cycle including feature conception, design, implementation, testing, rollout and making everything run smoothly & safely in production.
  • Follow and improve our practices at every stage of development: spiking/prototyping, pairing, peer code review and design review.
  • Be a reliability advocate to ensure we build and operate our services to the best standards to ensure our customers and colleagues have an incident-free experience.
  • The team is only starting, so most processes and team dynamics are still being defined, you’ll have a blank canvas to find out what works best for the team!
  What you bring to the role:
  • Experience with distributed systems, and working at really big (think global!) scale.
  • Plenty of experience in building high quality software services.
  • Experience with Scala is a plus.
  • Truly epic communication and collaboration skills.
  • A passion for encouraging a healthy, respectful, and diverse work environment
  • A customer oriented and team-first mentality
  • A strong technical background, and ideally some experience defining the vision/strategy of a product.
  How you’ll make a difference
  
  
  As the people and technical lead of a team just being created, you’ll be able to shape the mood of the team, the strategy, the standards (quality, reliability, etc.), priorities, etc.
  
  
  Every product in Zendesk is/will be what this team develops - you will have the opportunity to ensure the rest of engineers in Zendesk have a great experience integrating and using the services.
  
  
  
  
  The best customer experiences are built with Zendesk. Zendesk’s powerful and flexible customer service and engagement platform scales to meet the needs of any business, from startups and small businesses to growth companies and enterprises. Zendesk serves businesses across a multitude of industries, with more than 125,000 paid customer accounts offering service and support in more than 30 languages. Headquartered in San Francisco, Zendesk operates worldwide with 15 offices in North America, Europe, Asia, Australia, and South America. Learn more at www.zendesk.com.
  
  
  Interested in knowing what we do in the community? Check out the Zendesk Neighbor Foundation to learn more about how we engage with, and provide support to, our local communities.  
  
  
  Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster diversity & inclusion in the workplace. Individuals seeking employment at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law.
  
  
  By submitting your application, you agree that Zendesk may collect your personal data for recruiting, global organization planning, and related purposes.  Zendesk's Candidate Privacy Notice explains what personal information Zendesk may process, where Zendesk may process your personal information, its purposes for processing your personal information, and the rights you can exercise over Zendesk’s use of your personal information.  
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  Product Manager - Integrations
  Zendesk builds software for better customer relationships. It empowers organisations to improve customer engagement and better understand their customers. Zendesk products are easy to use and implement. They give organisations the flexibility to move quickly, focus on innovation, and scale with their growth. Based in San Francisco, Zendesk has operations in the United States, Europe, Asia, Australia, and South America. Learn more at www.zendesk.com.
  
  
  We are looking for a Technical Product Manager to work on Zendesk strategic integrations as a part of our Developer Platform team and to contribute to our best-in-class customer service platform. The team works with customers, partners and developers to extend, integrate and embed Zendesk products. Our products help companies globally to have more meaningful interactions and relationships with their customers.
  
  
  As a Zendesk Product Manager you will be responsible for developing an understanding of customer needs and driving the strategic vision for your product while working with Scrum teams to drive incremental improvements to your product. You will collaborate with global teams and lead cross-functional projects with high visibility. 
  
  
  You’ll take an active part in the product development lifecycle -- working with customers and internal stakeholders as well as building and delivering on team roadmaps. 
  
  
  What you’ll get to do:
  • Research, define, build and own a new integration between Zendesk and AWS.
  • Drive product development as an agile Product Owner working directly with an engineering team.
  • Be an advocate for simplicity, style, beauty, usability and customer centric design in every product discussion.
  • Work with partner developers and customers to understand needs and present a vision for joint success.
  • Align with the corporate and team strategies to develop both short and long-term roadmaps based on customer feedback, data, and market needs.
  • Collaborate with engineering, program management, operations, and design/UX to plan and deliver new features and enhancements.
  • Work across go-to-market departments like sales, success, documentation and advocacy to ensure the awareness and success of your products and features.
  • Use qualitative and quantitative reasoning and data-driven decision-making.
  • Demonstrate sound technical knowledge, work with internal and external partners, and write detailed stories and project plans.
  • Direct the creation and maintenance of documentation, guides, and tutorials.
  What you bring to the role:
  • Minimum of 3+ years in a comparable role as a Product Manager delivering software applications to market.
  • Experience with public cloud infrastructure, AWS is an advantage.
  • Excellent verbal and written communication skills and the willingness to present and defend your ideas to other key stakeholders.
  • Accountability and work ethic necessary to successfully collaborate with multiple geographically distributed teams. (Expect to travel once per quarter to work with the teams across the globe.)
  • Ability to represent the broader product strategy to a wide customer base and to be a day to day contact for their user stories and product design questions.
  • Proven leadership capabilities, experience in making decisions in ambiguous environment.
  • Experience working in an agile development environment.
  The best customer experiences are built with Zendesk. Zendesk’s powerful and flexible customer service and engagement platform scales to meet the needs of any business, from startups and small businesses to growth companies and enterprises. Zendesk serves businesses across a multitude of industries, with more than 125,000 paid customer accounts offering service and support in more than 30 languages. Headquartered in San Francisco, Zendesk operates worldwide with 15 offices in North America, Europe, Asia, Australia, and South America. Learn more at www.zendesk.com.
  
  
  Interested in knowing what we do in the community? Check out the Zendesk Neighbor Foundation to learn more about how we engage with, and provide support to, our local communities.  
  
  
  Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster diversity & inclusion in the workplace. Individuals seeking employment at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law.
  
  
  By submitting your application, you agree that Zendesk may collect your personal data for recruiting, global organization planning, and related purposes.  Zendesk's Candidate Privacy Notice explains what personal information Zendesk may process, where Zendesk may process your personal information, its purposes for processing your personal information, and the rights you can exercise over Zendesk’s use of your personal information.  
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  Program Manager - Foundation Engineering
  An industry-leading tech company
  
  
  At Zendesk, we geek out about building software that delivers the ultimate customer experience. Your favorite brands (like AirBnb, Uber, Slack, and OpenTable) use our products to engage you as a customer, and we lead the industry with beautifully simple software. And we’re constantly innovating - no really, we can’t wait to outdo ourselves in the near future.
  
  
  What you’ll do
  
  
  As a Senior Program Manager on our Product Development team, you’ll work with Product Management and Engineering to drive key cross-functional programs with executive-level visibility to successful completion. This includes enterprise-focused programs and initiatives where Foundation Engineering is the key component, such as deployment, data locality, reliability, and security.
  
  
  Your job as Program Manager will be to work closely with the Foundation team to keep infrastructure programs moving forward, focusing on key milestones as well as liaising with teams across Zendesk including Product Development, Security and Compliance, IT, and Customer Success.. The Foundation global teams you will support are responsible for maintaining and scaling Zendesk’s infrastructure. You will also partner with other Program Managers within Product Development to negotiate priorities and resources for cross-team programs and to refine or establish best practices for program management.
  
  
  A rockstar team
  
  
  Zendesk values diversity of opinions and experience, and we cultivate a culture of openness and transparency. We have an international organization of Program Managers with backgrounds in tech, health care, criminal justice, finance, and more. They’re forward thinking, supportive, and collaborative. We help each other out with best practices, tips, and strategies for success. From day one, your input will be valued, your skills leveraged, and your personal style celebrated.
  
  
  Your manager, Pascal, will be there to provide guidance, feedback, and support.  He’s not into micromanagement, so expect independence in your work and be willing to let him know when you need help. He will help you explore career growth options and paint a picture of what success can look like for you at Zendesk. When not in the office, you might find him at an Oakland A’s game or biking around town for fun -- ask him for interesting stories about either or both!
  
  
  A supportive company
  
  
  Zendesk embraces and invests in the power of the Program Management Org (PMO), all the way up to the execs. You’ll hear Adrian, our President of Products, regularly talk about the level of discipline and efficiency that the PMO brings to a growing organization. Our org Vice President, Paula, is our best spokesperson and consistently touts our contributions. PMO is deeply embedded in what we do at Zendesk and how we get there.
  
  
  Not your average tech company
  
  
  Zendesk has all the stuff you’d expect from a tech company - competitive pay, stock, benefits, beautiful office, snacks, and more. We also have a culture deeply dedicated to helping our staff keep work-life balance, from flexible hours to remote work, to the most progressive parental leave plans on the market. Our Social Impact team is actively engaged in our community and enables us to volunteer thousands of hours with local community groups each year. We invest in diversity and inclusion so that our staff reflects the diversity of the world around us. Our team is dedicated to ensuring our workplace experience is top-notch and welcoming for all.
  
  
  What you need to succeed
  
  
  We’ve found that a bachelor’s degree and experience driving broad, complex projects and programs across a global organization are the most common predictors for a successful Program Manager at Zendesk. While you may or may not write code or configure servers yourself, you understand how software is made and maintained, how cloud-based solutions work, and how Agile software development teams operate. You are a great facilitator able to build bridges between teams and people, and you communicate status clearly, concisely, and accurately. You anticipate areas of risk and determine ways to mitigate them, and you think it’s fun! You get your kicks by seeing programs you drive run smoothly and efficiently and ultimately meet the needs of the business.
  
  
  That said, if your experience looks a little different from what we’ve identified and you think you can rock the role, we’d love to learn more about you.
  
  
  The best customer experiences are built with Zendesk. Zendesk’s powerful and flexible customer service and engagement platform scales to meet the needs of any business, from startups and small businesses to growth companies and enterprises. Zendesk serves businesses across a multitude of industries, with more than 125,000 paid customer accounts offering service and support in more than 30 languages. Headquartered in San Francisco, Zendesk operates worldwide with 15 offices in North America, Europe, Asia, Australia, and South America. Learn more at www.zendesk.com.
  
  
  Interested in knowing what we do in the community? Check out the Zendesk Neighbor Foundation to learn more about how we engage with, and provide support to, our local communities.  
  
  
  Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster diversity & inclusion in the workplace. Individuals seeking employment at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law.
  
  
  By submitting your application, you agree that Zendesk may collect your personal data for recruiting, global organization planning, and related purposes.  Zendesk's Candidate Privacy Notice explains what personal information Zendesk may process, where Zendesk may process your personal information, its purposes for processing your personal information, and the rights you can exercise over Zendesk’s use of your personal information.  
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  Senior Product Manager - Data Products
  At Zendesk we help your favourite brands (like Airbnb, Uber, and Slack) to build the best customer experiences, and we believe that the best customer experiences are frictionless, empowering and personalised. We care deeply about the millions of people who interact through our products every day; agents and users alike, and we are constantly looking for ways to improve these experiences.
  
  
  We are looking for a Senior PM to join our growing Data Products teams who have built industry leading, award-winning Machine Learning products such as Customer Satisfaction Prediction, Answer Bot and Content Cues. This new role will play a key part in building the next-generation of end-user experiences. In this role you will take ownership of the administration of these experiences; to orchestrate and manage customer interactions as well as expanding the capabilities needed to answer and solve increasingly complex questions and problems.
  
  
  What you get to do every day:
  • Define and drive the product initiatives to bring the necessary capabilities, interfaces, technology, ML and admin experiences to life, to achieve our vision.
  • Drive the product development of one of our most high profile initiatives.
  • Work with our design and engineering teams in all phases of the development cycle, from ideation to rollout, and collaborate closely with engineering leadership to establish and maintain reliable and scalable products.
  • Use Zendesk’s user behavior data and customer research to facilitate a culture of experimentation and iteration towards product solutions.
  • Apply your strong product leadership skills to articulate your vision. You'll collaborate with teams and stakeholders all over the world and you’ll need to be able to influence without authority.
  • Create strategies to capture the data, customer feedback and performance metrics relating to the success of these initiatives to help prioritise, measure and validate each initiative.
  • Collaborate with our data science team to determine how we use data as part of the AI solutions that you will deliver.
  • Drive an adoption strategy for the products we build by partnering closely with your fellow global Product Managers, Product Marketing, Go-to-market, Sales and Customer Success teams.
  What you bring to the role:
  • A true passion for solving customer problems!
  • A minimum of 3 years working as a customer-focussed product manager or in a related capacity. Highly experienced engineers, solution architects, and technical program managers are all welcomed -- an ability and interest in solving for customer needs and building amazing experiences is the prerequisite.
  • Any experience in Conversational AI or delivering workflow / orchestration SaaS products would be advantageous.
  • Demonstrated ability to make informed product decisions through quantitative and qualitative methods. You should feel comfortable and energised by the prospect of running your own SQL queries to analyse data and synthesize this with the rigorous customer research.
  • Accountability and autonomous work ethic necessary to successfully collaborate with multiple, geographically distributed, teams
  • An understanding and interest of machine learning techniques and applications.
  • Proven track record setting a product vision, communicating that vision, and then executing.
  • Strong customer relationship skills used to define minimal requirements necessary to deliver customer value.
  • Excellent verbal and written communication skills as well as proven stakeholder management experience.
  • Solid leadership skills with the ability to make decisions without perfect information
  • An ability to define and execute on a long-term strategy with incremental releases adding customer value at every stage.
  In return for your skills and experience, you'll receive a highly competitive salary package, including stock. In addition, you'll work in a central CBD location in bright, modern offices and enjoy working in a fast-paced environment with some of the brightest and best in the industry. What's not to like?
  
  
  The best customer experiences are built with Zendesk. Zendesk’s powerful and flexible customer service and engagement platform scales to meet the needs of any business, from startups and small businesses to growth companies and enterprises. Zendesk serves businesses across a multitude of industries, with more than 125,000 paid customer accounts offering service and support in more than 30 languages. Headquartered in San Francisco, Zendesk operates worldwide with 15 offices in North America, Europe, Asia, Australia, and South America. Learn more at www.zendesk.com.
  
  
  Interested in knowing what we do in the community? Check out the Zendesk Neighbor Foundation to learn more about how we engage with, and provide support to, our local communities.  
  
  
  Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster diversity & inclusion in the workplace. Individuals seeking employment at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law.
  
  
  By submitting your application, you agree that Zendesk may collect your personal data for recruiting, global organization planning, and related purposes.  Zendesk's Candidate Privacy Notice explains what personal information Zendesk may process, where Zendesk may process your personal information, its purposes for processing your personal information, and the rights you can exercise over Zendesk’s use of your personal information.  
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  Senior Product Manager - Enterprise Enablement
  As a result of our growing operations in the APAC region, we're now seeking an experienced Product Manager, Enterprise Enablement Tools.
  You’ll be joining a collaborative, multi-functional team that’s taking a SaaS product from Alpha through to value generating product we are exceptionally proud.
  
  
  Who you are:
  Do you like tackling tough technical and UX challenges? Does the idea of working cross-functionally to solve big, complex problems sound exciting? Do you want to deliver best-in-class, beautifully simple products that enable our users to deliver amazing customer service at scale?
  
  
  This is the perfect role for you if you have a passion for helping customers reach their goals, strong product acumen and track record of technical problem solving. You make decisions based on data and switch between SQL queries and a UX design sessions with ease. You are someone who cares as much about reliability and scalability as building a beautifully simple interface.
  
  
  If delving into interesting technical and UX challenges while having an impact on a dynamic and rapidly growing company sounds exciting, you’re going to love this role!
  
  
  
  
  What you’ll be doing:
  • Gathering market and technical requirements to build testing and validation tools for admins and IT professionals in enterprise organisations
  • Working closely with engineering and design teams to deliver an excellent product; write specifications, prioritise and maintain a backlog of updates
  • Collaborating with product, design and engineering teams across Support, Talk, Chat and Core Services to develop a multi-product, enterprise grade products
  Why you’ll want this job:
  • The person in the Product Manager, Enterprise Enablement Tools role will work on a mix of UX and technical problems. Here’s what makes this opportunity exciting:
  • A great chance to lead an essential area of our product and have a huge impact on Zendesk’s success as we move upmarket
  • Very visible role, with opportunities to interact with product, design and engineering teams on three continents and our GTM organisation
  What you bring to the role:
  • 5+ years of experience in product, ideally in B2B SaaS roles and interacting with enterprise customers and the sales organisation
  • Experience building software products from start to finish, owning both UI and backend functionality
  • Proven ability to understand, prioritise and respond to technical issues in a dynamic environment
  • Excellent analytical abilities and a data-driven leadership style
  • Track record of being both a phenomenal teammate and a leader
  • Communication & interpersonal skills to convey technical concepts to technical and non-technical audiences
  • Ability to travel up to 20% of the time
  The best customer experiences are built with Zendesk. Zendesk’s powerful and flexible customer service and engagement platform scales to meet the needs of any business, from startups and small businesses to growth companies and enterprises. Zendesk serves businesses across a multitude of industries, with more than 125,000 paid customer accounts offering service and support in more than 30 languages. Headquartered in San Francisco, Zendesk operates worldwide with 15 offices in North America, Europe, Asia, Australia, and South America. Learn more at www.zendesk.com.
  
  
  Interested in knowing what we do in the community? Check out the Zendesk Neighbor Foundation to learn more about how we engage with, and provide support to, our local communities.  
  
  
  Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster diversity & inclusion in the workplace. Individuals seeking employment at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law.
  
  
  By submitting your application, you agree that Zendesk may collect your personal data for recruiting, global organization planning, and related purposes.  Zendesk's Candidate Privacy Notice explains what personal information Zendesk may process, where Zendesk may process your personal information, its purposes for processing your personal information, and the rights you can exercise over Zendesk’s use of your personal information.  
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  Senior Software Engineer - App Platform
  Zendesk builds software for better customer relationships. It empowers organisations to improve customer engagement and better understand their customers. Zendesk products are easy to use and implement. They give organisations the flexibility to move quickly, focus on innovation, and scale with their growth. Based in San Francisco, Zendesk has operations in the United States, Europe, Asia, Australia, and South America. Learn more at www.zendesk.com.
  
  
  We're looking for a Senior Software Engineer to make a big impact on our growing Apps Platform. This is the platform by which our customers can build custom apps to extend their Zendesk products. Over 73% of our customers are using apps and 400 third-party developers are building apps to customise and extend the functionalities of Zendesk products.
  
  
  You’ll work in a fast-paced, Agile environment using the latest in engineering practices with complete involvement in all aspects of the development lifecycle. It’s an environment that’s passionate about performance, code quality, and solving challenging large scale problems.
  
  
  What you get to do every day:
  • Work alongside passionate and humble people who care about the product and the code. Our team uses best practices at every stage of the development cycle.
  • Own software throughout the entire development lifecycle, making a visible impact to our global product and customers. 
  • Write clean, maintainable, and reliable code.
  • Collaborate closely with product and design to understand and build new products and features.
  • Contribute to discussions around technical design and best practices.
  • Proactively seek to improve our infrastructure, code, and processes.
  • Mentor and guide junior team members by pairing, reviewing their code submissions, and being a sounding board.
  What you bring to the role:
  • Experience building scalable and stable web applications
  • Ability to work or learn full stack development with either strong backend or strong modern JavaScript framework frontend skills
  • Ability to present ideas and information in a concise and organised manner.
  • Willingness to learn and invest in your own development.
  • Willingness to mentor junior team members.
  • Strong collaboration and communication skills and the ability to influence others.
  What our tech stack looks like:
  • We write code in Ruby/Rails, JavaScript, and React
  • Our compute runs mostly on Kubernetes and our data is in MySQL
  • Our servers live in AWS
  You’ll receive a competitive salary package and stock, plus perks like 4 months gender-neutral parental leave, corporate hospital cover, flexible working hours, and a fully stocked kitchen (baked goods appear frequently). You'll be part of a talented team who are actively involved in the tech community as we often host meetups. There are travel opportunities to San Francisco and other global offices.
  
  
  Within Engineering, we're passionate about pushing the boundaries of technology to build a beautiful product. We're also keen on ongoing learning so you'll develop your skills through pair programming, lunch and learns, hackathons, lab days (to experiment with new ideas) and an annual training allowance too. In addition, you'll be invited to take part in company-sponsored volunteer initiatives.
  
  
  The best customer experiences are built with Zendesk. Zendesk’s powerful and flexible customer service and engagement platform scales to meet the needs of any business, from startups and small businesses to growth companies and enterprises. Zendesk serves businesses across a multitude of industries, with more than 125,000 paid customer accounts offering service and support in more than 30 languages. Headquartered in San Francisco, Zendesk operates worldwide with 15 offices in North America, Europe, Asia, Australia, and South America. Learn more at www.zendesk.com.
  
  
  Interested in knowing what we do in the community? Check out the Zendesk Neighbor Foundation to learn more about how we engage with, and provide support to, our local communities.  
  
  
  Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster diversity & inclusion in the workplace. Individuals seeking employment at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law.
  
  
  By submitting your application, you agree that Zendesk may collect your personal data for recruiting, global organization planning, and related purposes.  Zendesk's Candidate Privacy Notice explains what personal information Zendesk may process, where Zendesk may process your personal information, its purposes for processing your personal information, and the rights you can exercise over Zendesk’s use of your personal information.  
  Apply for this positionShare this position
  Senior Software Engineer - Data Products
  Zendesk’s people have one goal in mind - to make customer experience better. Our products help more than 125,000 global brands (like AirBnb, Uber, Jetbrains and Slack) make their billions of customers happy, every day. Our engineering team in Australia works at a scale that most companies only dream about, and where the challenges start to get seriously interesting. In fact, our global engineering team is one of the most widely dispersed in the world, with people across nearly every continent. This means you will get a chance to do cool things with a diverse bunch of people while working in an office that is home to some of Zendesk’s most loved products.  
  
  
  The Data Products team in Melbourne has made excellent strides in this area over the last couple of years with a range of machine learning powered products that provide enhanced self-service capabilities to our customers and end users, eliminating the need for any involvement from a customer service agent. 
  
  
  We’re looking for a Senior Software Engineer in this space to help us support and grow our existing suite of ML backed products over the next few years. The role will be primarily focused on feature delivery for our existing and new range of products while actively ensuring the stability and scalability of our systems to support our growing customer base.
  
  
  What you get to do every day:
  • Collaborate closely with fellow engineers to solve technical challenges
  • Contribute to discussions around technical design and best practice
  • Collaborate with UX and Product to understand new products and features
  • Contribute to building a devops culture in the team working closely with Devops
  • Contribute to initiatives around improving the scalability and robustness of our platforms
  • Help the team decouple from legacy code bases and infrastructure
  • Work closely with Data Scientists to help incorporate ML models into production systems
  What you bring to the role:
  • Fluency in one or more of the following languages: Ruby/Python/Scala/Java
  • Problem solver with the ability to think on your feet
  • Experience building scalable and stable software applications
  • A passion for software development and delivery
  • Willingness to mentor junior team members
  • Collaborative and can-do attitude
  • A burning desire to learn and grow
  • Ability to work with uncertainty
  • Flexibility to pivot with changing priorities
  What our tech stack looks like:
  • Our code is written in Ruby, Scala, Python, React
  • Our team manages infrastructure using AWS Cloudformation and Chef
  • Our platform runs on Ubuntu, Centos and Alpine
  • Our servers live in AWS and data centres
  • Our services are deployed to bare metal and Kubernetes using Docker
  • Our data is stored in RDS MySQL, Redis, Kafka, ELK and Aurora
  • Our compute runs on Amazon Redshift and GCP Dataflows
  Culture and Benefits
  
  
  We have 200+ Staff in our Melbourne office and it is home to some of our most successful, emerging products such as Dev Platform, Apps Marketplace, Satisfaction Prediction, Answer Bot and Embeddables. We approach work with a calm focus and a sense of humour whilst keeping sane working hours.  
  
  
  Perks include 4 months gender neutral parental leave, corporate hospital cover, Zendesk stock and flexible working hours. Our CBD office comes with fully provisioned fridges and relaxed social spaces. You’ll find board games, table tennis, group coding sessions, public talks, and baked goods are frequent occurrences.  Social responsibility is something we believe in and regularly volunteer with our community partners with the full support of the company.  
  
  
  The best customer experiences are built with Zendesk. Zendesk’s powerful and flexible customer service and engagement platform scales to meet the needs of any business, from startups and small businesses to growth companies and enterprises. Zendesk serves businesses across a multitude of industries, with more than 125,000 paid customer accounts offering service and support in more than 30 languages. Headquartered in San Francisco, Zendesk operates worldwide with 15 offices in North America, Europe, Asia, Australia, and South America. Learn more at www.zendesk.com.
  
  
  Interested in knowing what we do in the community? Check out the Zendesk Neighbor Foundation to learn more about how we engage with, and provide support to, our local communities.  
  
  
  Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster diversity & inclusion in the workplace. Individuals seeking employment at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law.
  
  
  By submitting your application, you agree that Zendesk may collect your personal data for recruiting, global organization planning, and related purposes.  Zendesk's Candidate Privacy Notice explains what personal information Zendesk may process, where Zendesk may process your personal information, its purposes for processing your personal information, and the rights you can exercise over Zendesk’s use of your personal information.  
  Apply for this positionShare this position
  Senior Software Engineer - Foundation Storage
  Zendesk builds software for better customer relationships. It empowers organisations to improve customer engagement and better understand their customers. Zendesk products are easy to use and implement. They give organisations the flexibility to move quickly, focus on innovation, and scale with their growth. Based in San Francisco, Zendesk has operations in the United States, Europe, Asia, Australia, and South America. Learn more at www.zendesk.com.
  
  
  We are looking for an experienced Software Engineer to join our team and help us mature our development practices whilst working with cool technologies at scale.
  
  
  We are currently building self-service capabilities using Kubernetes Operators to make lifecycle management of data stores fully automated. As part of our Foundation Storage team you’ll also manage some of the vital data store infrastructure components beneath Zendesk applications and systems. 
  
  
  What you get to do every day:
  • Join us in developing infrastructure life-cycle automations using the Operator Pattern on top of Kubernetes.
  • Collaborate with a team of Engineers to provide simple, elegant solutions to complex problems.
  • Collaborate with other closely aligned Engineering teams, to establish common frameworks and technical building blocks.
  • Help us take Zendesk to the next level of scalability in our infrastructure capability.
  • Help propel our capability from being an effective operations team into a high performing development function.
  • Share in the responsibility for the work you do: this includes being part of a (well compensated) on-call rotation.
  • Volunteer your skills and contribute to local community programmes during work hours.
  • Eat lunch with a bunch of genuine and fun people (or not, guess that’s fine too…)
  What you bring to the role:
  • At least a couple of years experience of working in Agile delivery teams as an Engineer, in one or more common programming languages (we’ve all just taught ourselves Go).
  • A hunger for learning new technologies and a desire to grow your knowledge and capabilities.
  • The initiative and drive to promote a better way to do things, when you discover it.
  • A willingness to guide and support the growth of all your teammates.
  • A desire to champion the continuous improvement of team practices and processes like CI, QA, Agile and good coding practices and programming patterns.
  What the stack looks like:
  • Our scale is massive, we’re talking petabytes of data, many hundreds of data stores
  • Our data is stored in S3, Dynamo, Riak, Redis, Cassandra, Mongodb, and Memcached
  • Our team manages all of this using Operators, Cloud Formation, Terraform, and Chef
  • We’re writing the lifecycle management for new data stores using the Operator SDK
  • And the underlying code is written in Go and Ruby running on Kubernetes and Ubuntu
  We have 230+ staff in our Melbourne office and it is home to some of our most successful, emerging products. These include Insights, Apps Marketplace, Satisfaction Prediction, Automatic Answers, and Embeddables. We approach work with calm focus and a sense of humour whilst keeping sane working hours.  
  
  
  Benefits include 4 months gender neutral parental leave, corporate hospital cover, Zendesk stock, and flexible working hours.  Our CBD office comes with fully provisioned fridges and relaxed social spaces. You’ll find board games, table tennis, group coding sessions, public talks, and baked goods are frequent occurrences.  Social responsibility is something we believe in and regularly volunteer with our community partners with the full support of the company. 
  
  
  The best customer experiences are built with Zendesk. Zendesk’s powerful and flexible customer service and engagement platform scales to meet the needs of any business, from startups and small businesses to growth companies and enterprises. Zendesk serves businesses across a multitude of industries, with more than 125,000 paid customer accounts offering service and support in more than 30 languages. Headquartered in San Francisco, Zendesk operates worldwide with 15 offices in North America, Europe, Asia, Australia, and South America. Learn more at www.zendesk.com.
  
  
  Interested in knowing what we do in the community? Check out the Zendesk Neighbor Foundation to learn more about how we engage with, and provide support to, our local communities.  
  
  
  Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster diversity & inclusion in the workplace. Individuals seeking employment at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law.
  
  
  By submitting your application, you agree that Zendesk may collect your personal data for recruiting, global organization planning, and related purposes.  Zendesk's Candidate Privacy Notice explains what personal information Zendesk may process, where Zendesk may process your personal information, its purposes for processing your personal information, and the rights you can exercise over Zendesk’s use of your personal information.  
  Apply for this positionShare this position
  Senior Software Engineer - Integrations
  As a result of our growing operations in the APAC region, we're now seeking a Senior Software Engineer to join our Strategic Integrations team in Melbourne.
  
  
  You’ll be part of a high-performing team responsible for building distributed, high scale and data-intensive integrations and data-pipelines that extend our best-in-class core SaaS product. Partnered with other SaaS providers and cloud vendors (e.g. Slack, Atlassian and AWS), our products commonly incorporates the latest technologies and features to provide groundbreaking solutions to our customers. We enjoy working with Engineers who possess strong growth-mindset, are hardworking at problem solving and are able to demonstrate leadership qualities. Our integrations process around 10 million events per day, so you will be challenged by the global scale and complexity of these systems.
  
  
  What the stack looks like:
  • Our compute runs mostly on Kubernetes
  • Our data is stored in AWS Aurora, DynamoDB, S3 and streamed through Kafka
  • Our team manages all of this using CloudFormation and Chef.
  • Our code is written in Go, JavaScript, Ruby and Scala
  What you get to do every day:
  • You’ll get the chance to work on the Zendesk platform, the Zendesk Apps framework, various Zendesk core technologies and a series of popular SaaS platforms.
  • Working as a member of a Scrum team, you will collaborate with other Engineers and a Product Manager to deliver frequent releases that meet the high-quality standards Zendesk upholds.
  • Working out of our Melbourne office you will be surrounded by established Engineering, Support and Sales teams plus get to work closely with other global teams (so some international travel may be required).
  What you bring to the role:
  • Experience in a senior engineering capacity, building scalable web services.
  • Fluency in one or more general purpose programming languages including but not limited to: Go, JavaScript, Ruby and Scala. Experience with commercial Go a real plus but not a requirement.
  • Proven understanding of what makes a good API and experience building them.
  • Excellent communication skills both written and verbal and the ability to influence others within the organisation with diplomacy and tact.
  • Attentive, with a focus on the delivery of quality work with a mindfulness of timelines needed for the business.
  • Agile Scrum or Kanban development experience.
  • An early-adopter mentality: using your real passion for new products and tools, you constantly want to stay on the state of the art of technology.
  • Use standard methodologies at every stage of the development cycle, peer code review and rapid deployment.
  • You have a hacker mindset and have contributed to open source projects, and are willing to share that with us.
  In return for your skills and experience, you'll receive a highly competitive salary package. In addition, you'll work in a central CBD location in bright, modern offices and enjoy working in a dynamic environment with some of the brightest and best in the industry. What's not to like?
  
  
  The best customer experiences are built with Zendesk. Zendesk’s powerful and flexible customer service and engagement platform scales to meet the needs of any business, from startups and small businesses to growth companies and enterprises. Zendesk serves businesses across a multitude of industries, with more than 125,000 paid customer accounts offering service and support in more than 30 languages. Headquartered in San Francisco, Zendesk operates worldwide with 15 offices in North America, Europe, Asia, Australia, and South America. Learn more at www.zendesk.com.
  
  
  Interested in knowing what we do in the community? Check out the Zendesk Neighbor Foundation to learn more about how we engage with, and provide support to, our local communities.  
  
  
  Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster diversity & inclusion in the workplace. Individuals seeking employment at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law.
  
  
  By submitting your application, you agree that Zendesk may collect your personal data for recruiting, global organization planning, and related purposes.  Zendesk's Candidate Privacy Notice explains what personal information Zendesk may process, where Zendesk may process your personal information, its purposes for processing your personal information, and the rights you can exercise over Zendesk’s use of your personal information.  
  Apply for this positionShare this position
  Software Engineer - App Platform
  We're looking for a Software Engineer to make a big impact on our growing Apps Platform. This is the platform by which our customers can build custom apps to extend their Zendesk products. Over 73% of our customers are using apps and 400 third-party developers are building apps to customise and extend the functionalities of Zendesk products.
  
  
  You’ll work in a fast-paced, Agile environment using the latest in engineering practices with complete involvement in all aspects of the development lifecycle. It’s an environment that’s passionate about performance, code quality, and solving challenging large scale problems.
  
  
  What you get to do every day:
  • Work alongside passionate and humble people who care about the product and the code. Our team uses best practices at every stage of the development cycle.
  • Own software throughout the entire development lifecycle, making a visible impact to our global product and customers. 
  • Write clean, maintainable, and reliable code.
  • Collaborate closely with product and design to understand and build new products and features.
  • Proactively seek to improve our infrastructure, code, and processes.
  What you bring to the role:
  • Some experience building scalable and stable web applications.
  • Ability to work or learn full stack development.
  • Ability to present ideas and information in a concise and organised manner.
  • Willingness to learn and invest in your own development.
  • Strong collaboration and communication skills.
  What our tech stack looks like:
  • We write code in Ruby/Rails, JavaScript/React
  • Our compute runs mostly on Kubernetes and our data is in MySQL
  • Our servers live in AWS
  You’ll receive a competitive salary package and stock, plus perks like 4 months gender-neutral parental leave, corporate hospital cover, flexible working hours, and a fully stocked kitchen (baked goods appear frequently). You'll be part of a talented team who are actively involved in the tech community as we often host meetups. There are travel opportunities to San Francisco and other global offices.
  
  
  Within Engineering, we're passionate about pushing the boundaries of technology to build a beautiful product. We're also keen on ongoing learning so you'll develop your skills through pair programming, lunch and learns, hackathons, lab days (to experiment with new ideas) and an annual training allowance too. In addition, you'll be invited to take part in company-sponsored volunteer initiatives.
  
  
  The best customer experiences are built with Zendesk. Zendesk’s powerful and flexible customer service and engagement platform scales to meet the needs of any business, from startups and small businesses to growth companies and enterprises. Zendesk serves businesses across a multitude of industries, with more than 125,000 paid customer accounts offering service and support in more than 30 languages. Headquartered in San Francisco, Zendesk operates worldwide with 15 offices in North America, Europe, Asia, Australia, and South America. Learn more at www.zendesk.com.
  
  
  Interested in knowing what we do in the community? Check out the Zendesk Neighbor Foundation to learn more about how we engage with, and provide support to, our local communities.  
  
  
  Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster diversity & inclusion in the workplace. Individuals seeking employment at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law.
  
  
  By submitting your application, you agree that Zendesk may collect your personal data for recruiting, global organization planning, and related purposes.  Zendesk's Candidate Privacy Notice explains what personal information Zendesk may process, where Zendesk may process your personal information, its purposes for processing your personal information, and the rights you can exercise over Zendesk’s use of your personal information.  
  Apply for this positionShare this position
  Software Engineer - Integrations
  As a result of our growing operations in the APAC region, we're now seeking a Software Engineer to join our Strategic Integrations team in Melbourne.
  
  
  Be part of a high-performing team responsible for building distributed, high scale and data-intensive integrations and data-pipelines that extend our market-leading core SaaS product. Partnered with other SaaS providers and cloud vendors (e.g. Slack, Atlassian and AWS), our products commonly incorporates the latest technologies and features to provide groundbreaking solutions to our customers. We enjoy working with Engineers who possess strong growth-mindset, are hardworking at problem solving and are able to demonstrate leadership qualities. Our integrations process around 10 million events per day, so you will be challenged by the global scale and complexity of these systems.
  
  
  What the stack looks like:
  • Our compute runs mostly on Kubernetes
  • Our data is stored in AWS Aurora, DynamoDB, S3 and streamed through Kafka
  • Our team manages all of this using CloudFormation and Chef.
  • Our code is written in Go, JavaScript, Ruby and Scala
  What you get to do every day:
  • You’ll get the chance to work on the Zendesk platform, the Zendesk Apps framework, various Zendesk core technologies and a series of popular SaaS platforms.
  • Working as a member of a Scrum team, you will collaborate with other Engineers and a Product Manager to deliver frequent releases that meet the high-quality standards Zendesk upholds.
  • Working out of our Melbourne office you’ll be surrounded by established Engineering, Support and Sales teams plus get to work closely with other global teams (so some international travel may be required).
  What you bring to the role:
  • Experience in one or more general purpose programming languages including but not limited to: Go, JavaScript, Ruby and Scala. Experience with commercial Go a real plus but not a requirement.
  • Proven understanding of what makes a good API and experience building them.
  • Great communication skills both written and verbal and the ability to influence others within the organisation with subtlety and tact.
  • A focus on the delivery of quality work with a mindfulness of timelines needed for the business.
  • Agile Scrum or Kanban development experience.
  • An early-adopter mentality: using your real passion for new products and tools, you constantly want to stay on the state of the art of technology.
  • Use standard methodologies at every stage of the development cycle, peer code review and rapid deployment.
  • You have a hacker mindset and have given to open source projects, and are willing to share that with us.
  In return for your skills and experience, you'll receive a highly competitive salary package. In addition, you'll work in a central CBD location in bright, modern offices and enjoy working in a dynamic environment with some of the brightest and best in the industry. What's not to like?
  
  
  The best customer experiences are built with Zendesk. Zendesk’s powerful and flexible customer service and engagement platform scales to meet the needs of any business, from startups and small businesses to growth companies and enterprises. Zendesk serves businesses across a multitude of industries, with more than 125,000 paid customer accounts offering service and support in more than 30 languages. Headquartered in San Francisco, Zendesk operates worldwide with 15 offices in North America, Europe, Asia, Australia, and South America. Learn more at www.zendesk.com.
  
  
  Interested in knowing what we do in the community? Check out the Zendesk Neighbor Foundation to learn more about how we engage with, and provide support to, our local communities.  
  
  
  Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster diversity & inclusion in the workplace. Individuals seeking employment at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law.
  
  
  By submitting your application, you agree that Zendesk may collect your personal data for recruiting, global organization planning, and related purposes.  Zendesk's Candidate Privacy Notice explains what personal information Zendesk may process, where Zendesk may process your personal information, its purposes for processing your personal information, and the rights you can exercise over Zendesk’s use of your personal information.  
  Apply for this positionShare this position
  Software Engineer - Platform
  As a result of our rapid growth, we are looking for passionate and hardworking Software Engineers to join our Platform and Core Services teams.
  
  
  The Melbourne Platform owns the development of the services ingesting internal and external events (lots of them) into the Zendesk infrastructure - Our stack covers Go, Scala, Java, Kafka, gRPC, protobuffs, and AWS.
  
  
  The Core Services team is responsible for all of the Shared Services Zendesk Products use. Our stack includes Ruby, React, and Scala. 
  
  
  Practical experience in any of those technologies will help you succeed, but enthusiasm for building software used at huge scale, interest designing architecture, and passion for crafting the products our customers love are arguably just as valuable. 
  
  
  What you get to do every day:
  • Write beautifully simple, scalable code to handle millions of requests in Scala, Java, Golang, Ruby or whatever scalable technology comes next.
  • Use outside of the box solutions to help resolve scaling and availability challenges, across multiple data centres globally.
  • Contribute to the improvement of our continuous deployment process.
  • Work with team members in Melbourne and around the world to plan for capacity and improve the reliability on our platform.
  What you bring to the role:
  • Proven experience in a software engineering role, building scalable web services.
  • Experience using stream processing and pub/sub-technologies a plus.
  • Demonstrated experience supporting and collaborating with development teams globally that depend on the services you build.
  • You like to have strong ownership of your work and want to make immediate contributions that positively impact the product and our customer base.
  • Proven ability to deliver in a dynamic, iterative environment where TDD and agile is your mantra.
  • Experience using one of the following technologies: Java, Go, Node, Ruby, React.
  • Cloud experience is a bonus, we use AWS. Docker and Kubernetes experience would also be an advantage.
  The best customer experiences are built with Zendesk. Zendesk’s powerful and flexible customer service and engagement platform scales to meet the needs of any business, from startups and small businesses to growth companies and enterprises. Zendesk serves businesses across a multitude of industries, with more than 125,000 paid customer accounts offering service and support in more than 30 languages. Headquartered in San Francisco, Zendesk operates worldwide with 15 offices in North America, Europe, Asia, Australia, and South America. Learn more at www.zendesk.com.
  
  
  Interested in knowing what we do in the community? Check out the Zendesk Neighbor Foundation to learn more about how we engage with, and provide support to, our local communities.  
  
  
  Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster diversity & inclusion in the workplace. Individuals seeking employment at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law.
  
  
  By submitting your application, you agree that Zendesk may collect your personal data for recruiting, global organization planning, and related purposes.  Zendesk's Candidate Privacy Notice explains what personal information Zendesk may process, where Zendesk may process your personal information, its purposes for processing your personal information, and the rights you can exercise over Zendesk’s use of your personal information.  
  Apply for this positionShare this position
  Software Engineer - Support/App Integration
  We are looking for an experienced Software Engineer to join the Zendesk Support/Apps Integration team. This team will be based in our Melbourne office alongside our App Framework teams and work closely with the Support Team in San Francisco. Over 60,000 customers and 400 third-party developers are building on top of our Apps Framework to customise and extend the functionality of Zendesk products.
  
  
  We’re building a small team to own and enhance where and how these products interact with each other. In practice, you’ll be working as ambassadors for the Support product in Melbourne and Apps experts for the San Francisco team.
  
  
  What you get to do every day:
  • Hands-on participation in all phases of the software development lifecycle: defining, designing, implementing, shipping and analysing agent experience projects.
  • Work cross-functionally with Product Management, Product Design, Engineers, Analysts and Marketing to define projects and their success metrics.
  • Collaborate in the technical design of significant and meaningful new initiatives.
  • Identify opportunities for improvement by challenging the status quo: coming up with alternative and creative solutions, while pushing change.
  • Drive improvements to the architecture to make it more scalable, maintainable and testable.
  • Collaborate with engineers across the company.
  What you bring to the role:
  • Recent experience as a full-stack software engineer: working in an agile, fast-paced development environment making use of continuous delivery and test-driven development.
  • Sound understanding of web application development. Strong Javascript and React experience would be great, but not essential..
  • Great communication skills, both written and verbal.
  • Exceptional analytical-reasoning and problem-solving skills - you love a challenge!
  • Able to travel internationally 1-3 weeks per year.
  • Experience with modern front-end frameworks and methodologies (Ember.JS, React, Redux, GraphQL, TypeScript) would be ideal.
  • Experience with relational databases and SQL (preferably MySQL) would also be a bonus.
  • A practical understanding of Ruby on Rails or similar web frameworks.
  You’ll receive a competitive salary package as well as stock, flexible working hours, a fully stocked kitchen and fantastic offices on Collins Street! We're also keen on ongoing learning so you'll develop your skills through pair programming, lunch and learns, hackathons, lab days to experiment with new ideas and a yearly training allowance too. In addition you'll be invited, and strongly encouraged, to take part in company-sponsored volunteer initiatives.
  
  
  The best customer experiences are built with Zendesk. Zendesk’s powerful and flexible customer service and engagement platform scales to meet the needs of any business, from startups and small businesses to growth companies and enterprises. Zendesk serves businesses across a multitude of industries, with more than 125,000 paid customer accounts offering service and support in more than 30 languages. Headquartered in San Francisco, Zendesk operates worldwide with 15 offices in North America, Europe, Asia, Australia, and South America. Learn more at www.zendesk.com.
  
  
  Interested in knowing what we do in the community? Check out the Zendesk Neighbor Foundation to learn more about how we engage with, and provide support to, our local communities.  
  
  
  Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster diversity & inclusion in the workplace. Individuals seeking employment at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law.
  
  
  By submitting your application, you agree that Zendesk may collect your personal data for recruiting, global organization planning, and related purposes.  Zendesk's Candidate Privacy Notice explains what personal information Zendesk may process, where Zendesk may process your personal information, its purposes for processing your personal information, and the rights you can exercise over Zendesk’s use of your personal information.  
  Apply for this positionShare this position
  Staff Software Engineer - Data Products
  Zendesk’s people have one goal in mind - to make customer experience better. Our products help more than 125,000 global brands (like AirBnb, Uber, Jetbrains and Slack) make their billions of customers happy, every day. Our engineering team in Australia works at a scale that most companies only dream about, and where the challenges start to get seriously interesting. In fact, our global engineering team is one of the most widely dispersed in the world, with people across nearly every continent. This means you will get a chance to do cool things with a diverse bunch of people while working in an office that is home to some of Zendesk’s most loved products.  
  
  
  At Zendesk, we’re always striving to break new ground with customer service software. The team in Melbourne has made great strides in this area over the last four years with a range of machine-learning powered products that provide enhanced self-service capabilities to our customers and end users, leading to quicker resolutions and freeing up customer service agents to focus on more complex issues.
  
  
  We’re looking for a Staff Software Engineer in this space to help us support and grow our existing suite of products over the next couple of years. You will focus on feature delivery for our existing and new range of products while actively ensuring the stability and scalability of our systems to support our growing customer base. As a technical leader you will be involved in key technical decisions, technical roadmap, and collaborate closely with all team members. 
  
  
  What you get to do every day:
  • Write clean and maintainable code to support the team’s delivery commitments
  • Provide mentorship and guidance to the other members of the team
  • Lead discussions around technical design
  • Work closely with UX and Product to understand new products and features
  • Foster a DevOps culture in the team, focusing on improving the whole team’s productivity
  • Drive technical roadmap for the team, covering non-functional requirements such as scalability, reliability and observability
  • Guide our migration path from legacy code bases and infrastructure
  • Partner with Data Scientists to incorporate ML models into production systems
  What you bring to the role:
  • Fluency in one or more of the following languages: Ruby/Python/Scala/Java
  • Experience leading teams to build scalable and stable software applications
  • Excellent communication skills, comfortable with audiences including product and engineering management
  • Great problem-solving with the ability to think on your feet and lead discussions
  • A passion for software development and delivery
  • Eagerness to mentor junior team members
  • A collaborative and can-do attitude
  • A burning desire to learn and grow
  • Ability to work with uncertainty
  • Flexibility to pivot with changing priorities
  What our tech stack looks like:
  • Our code is written in Scala, Java, Python, Ruby, and Javascript
  • Our team manages infrastructure using AWS Cloudformation and Chef
  • Our platform runs on Ubuntu
  • Our servers live in AWS
  • Our services are deployed Kubernetes
  • Our data is stored in Aurora, S3 and Kafka
  • Our ML pipelines use AWS Batch and EMR
  Culture and Benefits
  
  
  We have 200+ Staff in our Melbourne office and it is home to some of our most successful, emerging products such as Dev Platform, Apps Marketplace, Satisfaction Prediction, Answer Bot and Embeddables. We approach work with a calm focus and a sense of humour whilst keeping sane working hours.  
  
  
  Perks include 4 months gender neutral parental leave, corporate hospital cover, Zendesk stock and flexible working hours. Our CBD office comes with fully provisioned fridges and relaxed social spaces. You’ll find board games, table tennis, group coding sessions, public talks, and baked goods are frequent occurrences.  Social responsibility is something we believe in and regularly volunteer with our community partners with the full support of the company.  
  
  
  The best customer experiences are built with Zendesk. Zendesk’s powerful and flexible customer service and engagement platform scales to meet the needs of any business, from startups and small businesses to growth companies and enterprises. Zendesk serves businesses across a multitude of industries, with more than 125,000 paid customer accounts offering service and support in more than 30 languages. Headquartered in San Francisco, Zendesk operates worldwide with 15 offices in North America, Europe, Asia, Australia, and South America. Learn more at www.zendesk.com.
  
  
  Interested in knowing what we do in the community? Check out the Zendesk Neighbor Foundation to learn more about how we engage with, and provide support to, our local communities.  
  
  
  Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster diversity & inclusion in the workplace. Individuals seeking employment at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law.
  
  
  By submitting your application, you agree that Zendesk may collect your personal data for recruiting, global organization planning, and related purposes.  Zendesk's Candidate Privacy Notice explains what personal information Zendesk may process, where Zendesk may process your personal information, its purposes for processing your personal information, and the rights you can exercise over Zendesk’s use of your personal information.  
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  Sales & Sales Leadership
  Associate Solution Architect
  Zendesk helps companies build better relationships with their customers. We do this by focusing not only on our amazing products but also on building our amazing teams!
  
  
  We are looking for a dynamic pre-sales architect who enjoys positioning technical solutions and services to prospective Zendesk clients. This is a phenomenal opportunity to join a fast-growing organisation, making a difference in the Customer Experience market. If you have services delivery experience and enjoy interacting with customers who are transforming their business, we'd love to talk!
  
  
  What will you be doing?
  • Work collaboratively with Account Executives and Solution Consultants to position success paths for our prospects and customers
  • Link business processes with product/technical solutions
  • Capture requirements, craft Statements of Work (SOWs) and change orders for new and existing customers
  • Position and present implementation package offerings to customers & prospects
  • Proven experience in one or more of the following: consulting services, project management and business analysis, technical support
  • Deep understanding of Cloud solutions
  • Knowledge of scoping, sizing & defining statements of work (SOW’s)
  • Enjoy presenting and interacting with customers - showcase high energy, enthusiasm and positivity
  • Ability to prioritise and plan effectively
  • Work effectively as a member of a cross-functional team (internal & external)
  What you'll bring to the team
  • Bachelor's Degree
  • 2+ years experience delivering consulting services, customer support, pre-sales support
  • Ability to travel up to 20%
  • Multiple language fluency a plus
  • Experience in a fast paced, high growth & dynamic environment
  • Experience with various architectures (Web, Cloud, Integration) and methodologies
  • Experience with or knowledge of RESTful and JSON API implementation
  • Has worked with Customer Service systems, processes and challenges
  #LI-AL1 
  
  
  The best customer experiences are built with Zendesk. Zendesk’s powerful and flexible customer service and engagement platform scales to meet the needs of any business, from startups and small businesses to growth companies and enterprises. Zendesk serves businesses across a multitude of industries, with more than 125,000 paid customer accounts offering service and support in more than 30 languages. Headquartered in San Francisco, Zendesk operates worldwide with 15 offices in North America, Europe, Asia, Australia, and South America. Learn more at www.zendesk.com.
  
  
  Interested in knowing what we do in the community? Check out the Zendesk Neighbor Foundation to learn more about how we engage with, and provide support to, our local communities.  
  
  
  Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster diversity & inclusion in the workplace. Individuals seeking employment at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law.
  
  
  By submitting your application, you agree that Zendesk may collect your personal data for recruiting, global organization planning, and related purposes.  Zendesk's Candidate Privacy Notice explains what personal information Zendesk may process, where Zendesk may process your personal information, its purposes for processing your personal information, and the rights you can exercise over Zendesk’s use of your personal information.  
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  Enterprise Account Executive
  Zendesk is looking for a motivated self-starter who has a consultative sales approach and demonstrates a successful track record of proactively growing their pipeline and delivering predictable sales results.
  
  
  The key characteristic for this role is the proven ability to decipher customer objectives across multiple layers of stakeholders, aligning this with a structured and well-executed sales strategy. You must demonstrate all the behaviours associated with a high-performance sales culture, specifically managing a pipeline of new business and account expansion opportunities and delivering results against a quota. This individual will provide the best sales experience possible for our customers, and represent the culture and dedication to customers Zendesk is known for.
  
  
  What you'll do:
  • You'll become the resident expert on Zendesk solutions and will sell new customers our cloud-based software.
  • Demonstrating/selling value to key stakeholders within accounts, growing this to new and emerging areas of the accounts
  • Build a plan to maximise revenue and customer satisfaction within your accounts
  • Develop strategic prospecting and sales plans/activities to close deals with Enterprise and Mid-Market prospects
  • Maximising and working with other Zendesk departments to prioritise, coordinate and apply resources where needed to accelerate and deliver multi-solution client outcomes
  • Demonstrated experience managing complex sales cycles and negotiating win-win agreements based on value based selling
  • Meet or exceed activity, pipeline and revenue goals on a quarterly basis
  • Ensuring 100% satisfaction within your accounts
  What we need:
  • 3-5 years of software sales experience, preferably SaaS, help-desk or CX products
  • Track record of success selling into Enterprise/Mid Market companies
  • Able to thrive in a startup environment— you move quickly, think strategically, and are superb at tactical execution
  • Consistent track record of success with quota
  • Experience managing and closing complex sales-cycles using solution selling techniques
  • Thorough understanding of a related technology
  • Knowledge of a number of industries - Retail, Tech, State Government, Services and Communications/Media and FMCG
  • Willingness to travel to customer sites as directed by sales management and required by customers
  • Skilled in virtual presentations, online web demos, remote sales processes
  • Proficiency using Salesforce.com
  • Strong interpersonal skills, ability to convey and relate ideas to others
  • Vibrant and energetic attitude, willingness to perform and get things done
  The best customer experiences are built with Zendesk. Zendesk’s powerful and flexible customer service and engagement platform scales to meet the needs of any business, from startups and small businesses to growth companies and enterprises. Zendesk serves businesses across a multitude of industries, with more than 125,000 paid customer accounts offering service and support in more than 30 languages. Headquartered in San Francisco, Zendesk operates worldwide with 15 offices in North America, Europe, Asia, Australia, and South America. Learn more at www.zendesk.com.
  
  
  Interested in knowing what we do in the community? Check out the Zendesk Neighbor Foundation to learn more about how we engage with, and provide support to, our local communities.  
  
  
  Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster diversity & inclusion in the workplace. Individuals seeking employment at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law.
  
  
  By submitting your application, you agree that Zendesk may collect your personal data for recruiting, global organization planning, and related purposes.  Zendesk's Candidate Privacy Notice explains what personal information Zendesk may process, where Zendesk may process your personal information, its purposes for processing your personal information, and the rights you can exercise over Zendesk’s use of your personal information.  
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  Sales Development Representative
  We are seeking an energetic, motivated, and articulate team player to join our fast-growing ANZ team as an Sales Development Representative. Our ideal candidate will be responsible for following up, cold calling, prospecting, and qualifying leads. Qualified candidates should be self-starters with proven track records of success in their professional and personal or collegiate lives.
  
  
  This is a full-time permanent opportunity at our ANZ Headquarters in Melbourne, Australia.
  
  
  
  
  What you'll get to do:
  • Create a fantastic first impression to prospects and customers while building a pipeline for the Zendesk Field Sales Executives
  • Work closely with Account Executives to develop targeted lists, call strategies, and messaging to drive new business and deliver on the strategy for your region
  • Understand customer requirements and identify potential applications for Zendesk solutions
  • Respond to inbound requests via zendesk support, the telephone and email
  • Organize and categorize sales lead information into Salesforce
  • Focus on building a great team environment for a fun and energetic atmosphere
  • Achieve or exceed monthly quotas of qualified opportunities
  What we are looking for:
  • KPI driven (high-volume) phone sales/consulting experience
  • Excellent written skills and naturally articulate
  • Persuasive and naturally curious
  • Proven success in meeting monthly targets
  • Real passion for developing a career in technology sales
  • Experienced in common sales methodology E.G. Sandler, Franklin Covey
  • Experience with social prospecting tools such as LinkedIn Sales Navigator
  • Excellent written and verbal interpersonal skills with both internal and external clients
  • Strong time management skills
  • High energy team player
  • Experience using salesforce.com
  The best customer experiences are built with Zendesk. Zendesk’s powerful and flexible customer service and engagement platform scales to meet the needs of any business, from startups and small businesses to growth companies and enterprises. Zendesk serves businesses across a multitude of industries, with more than 125,000 paid customer accounts offering service and support in more than 30 languages. Headquartered in San Francisco, Zendesk operates worldwide with 15 offices in North America, Europe, Asia, Australia, and South America. Learn more at www.zendesk.com.
  
  
  Interested in knowing what we do in the community? Check out the Zendesk Neighbor Foundation to learn more about how we engage with, and provide support to, our local communities.  
  
  
  Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster diversity & inclusion in the workplace. Individuals seeking employment at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law.
  
  
  By submitting your application, you agree that Zendesk may collect your personal data for recruiting, global organization planning, and related purposes.  Zendesk's Candidate Privacy Notice explains what personal information Zendesk may process, where Zendesk may process your personal information, its purposes for processing your personal information, and the rights you can exercise over Zendesk’s use of your personal information.  
  Apply for this positionShare this position
  Sales Director, ANZ
  Zendesk is looking for an experienced and energetic Sales Director for our Australia and New Zealand business. This is a unique opportunity to lead ANZ Sales for a fast-growing NYSE-listed SaaS company.
   
  Our ideal candidate will possess strong sales management experience (specifically having managed both field and inside sales teams), as well as deep knowledge of enterprise sales cycles likely from their experience as an individual contributor. This person will play a key role in leading a highly visible and motivated sales teams covering SMB through Enterprise level accounts.
   
  We seek an outstanding and experienced sales leader who will develop and execute a multi-faceted sales strategy to gain market share and build the highest levels of customer and team satisfaction.
   
  This position is based out of our ANZ Headquarters in Melbourne.
  
  
  What we need you to do:
  • Provide strong leadership, vision and direction.
  • Supporting direct reports by participating and leading in prospect meetings and engaging other corporate resources as required.
  • Ongoing mentoring and development of the sales team, includes recruiting, on-boarding and training new sales reps and sales managers.
  • Conducting weekly forecast meetings. Coaching direct reports on strategies to drive closure.
  • Reporting on all aspects of the business to Executive Leadership team.
  • Consistently monitoring sales productivity and tracking the results.
  • Be accountable for the attainment of assigned new customer acquisition and financial performance targets.
  • Support direct reports by participating and leading in prospect meetings and engaging other corporate resources as required.
  • Working closely with other teams; field marketing, outbound sales development to drive market awareness and build pipeline for sales team to achieve revenue targets.
  What we need you to have:
  • 15+ years of software/SaaS sales experience in an individual contributor, including 10+ years sales management experience. 
  • 10+ years leadership experience managing regional teams of over 50 people.
  • Must have a proven track record of success, driving revenue growth against quota and increased profitability in the software industry.
  • Currently and successfully managing multiple teams of Enterprise Account Executives in a B2B software environment.
  • Excellent presentation and listening skills.
  • Demonstrated experience building and developing a high-performing sales team.
  • Ability to provide accurate forecasting and pipeline development and management.
  • Entrepreneurial, self-directed with a passion to succeed.
  • A creative, out of the box thinker.
  • Must be analytical and metrics driven through all stages of the sales cycle.
  • BA/BS degree
  The best customer experiences are built with Zendesk. Zendesk’s powerful and flexible customer service and engagement platform scales to meet the needs of any business, from startups and small businesses to growth companies and enterprises. Zendesk serves businesses across a multitude of industries, with more than 125,000 paid customer accounts offering service and support in more than 30 languages. Headquartered in San Francisco, Zendesk operates worldwide with 15 offices in North America, Europe, Asia, Australia, and South America. Learn more at www.zendesk.com.
  
  
  Interested in knowing what we do in the community? Check out the Zendesk Neighbor Foundation to learn more about how we engage with, and provide support to, our local communities.  
  
  
  Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster diversity & inclusion in the workplace. Individuals seeking employment at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law.
  
  
  By submitting your application, you agree that Zendesk may collect your personal data for recruiting, global organization planning, and related purposes.  Zendesk's Candidate Privacy Notice explains what personal information Zendesk may process, where Zendesk may process your personal information, its purposes for processing your personal information, and the rights you can exercise over Zendesk’s use of your personal information.  
  Apply for this positionShare this position