Job Openings

• Customer Success
  Customer Success Executive
  Zendesk is looking for a talented Customer Success Executive to join our growing team in Melbourne.
  
  
  Fulfilling this role means you are entrusted with the relationships, strategy, and product health for Zendesk’s top accounts. Our Customer Success team advises and guides our wide array of enterprise customers as they map any number of business needs to Zendesk. We are the faces of Zendesk - genuinely compassionate, strategic-minded, organised and dedicated.  A Customer Success Executive is an experience-maker for our customers - passionate about working with large enterprises to make Zendesk the common thread that transforms their business.
  
  
  About You:
  • Highly consultative and strategic with savvy business acumen
  • Experienced working with multiple teams and C-level executives
  • Inspired by technology and how it solves problems and pushes businesses forward
  • Understands the unique power of genuine relationships
  • Organised, professional and (hopefully) quick-witted
  Responsibilities:
  • Communicate eloquently and regularly with admins and executives at top-level accounts
  • Produce and execute quality presentations on at least a quarterly basis to showcase customer growth, trends, and product/industry maturity
  • Work with our awesome account executives to make sure customers have the Zendesk resources they need
  • Maintain product expertise across the Zendesk product line
  • Respond to high-profile, high-impact customer escalations in a fashion that inspires confidence and continued customer loyalty
  • Coach new Customer Success team members on Zendesk’s own customer service program
  • Help lead our team as we set a new and innovative standard for the Customer Experience
  • Identify and keep up with trends in Customer Experience and Customer Service and work with your customers to take advantage of them.
  • Identify and help customers articulate the value of the Zendesk application to their business.
  Your typical day may include:
  • Collaborating with your peers in Customer Success, Sales, Support, Product, and throughout Zendesk
  • Working with our embedded Data Analyst to comb through data that will enlighten customers and their executives about product use and industry trends
  • Travelling to a customer’s headquarters and presenting to multiple stakeholders
  • Working with Marketing to share successful customer stories
  • Sharing customer feedback across our organisation to enhance the Zendesk product
  • Walk and talk: a little exercise adds a new dimension to 1:1s
  Requirements:
  • 10+ years consulting background, pre-sales or similar experience at the enterprise level
  • Excellent communication, interpersonal skills, and eloquent writing skills
  • Empathy and a unique ability to understand customer needs
  • Enthusiastic about technology with demonstrated technical aptitude; experience at a technology company or relevant consultancy ideal
  • Passionate about customer service and how it can transform businesses
  • Willingness to travel up to 25%
  • Strong project management skills and an ability to multitask without getting frazzled
  • Love for teamwork and commitment to building a world-class, enterprise-class global customer experience together
  • Account management or related experience caring for and advising customers or clients
  • Bachelor of Science degree
  • Professional project management experience
  • Formal technical support experience; help desk experience ideal
  • Knowledge of common help desk/ticketing solutions
  • Familiarity with CSS, HTML, JSON
  • Familiarity with SaaS architecture, hybrid systems and integration methodologies
  • Experience working with API’s, Java, C# or other development languages a plus
  • Experience with Zendesk, Salesforce and GoodData a plus
  • Knowledge of customer service operations, metrics and trends
  The best customer experiences are built with Zendesk. Zendesk’s powerful and flexible customer service and engagement platform scales to meet the needs of any business, from startups and small businesses to growth companies and enterprises. Zendesk serves businesses across a multitude of industries, with more than 125,000 paid customer accounts offering service and support in more than 30 languages. Headquartered in San Francisco, Zendesk operates worldwide with 15 offices in North America, Europe, Asia, Australia, and South America. Learn more at www.zendesk.com.
  
  
  Interested in knowing what we do in the community? Check out the Zendesk Neighbor Foundation to learn more about how we engage with, and provide support to, our local communities.  
  
  
  Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster diversity & inclusion in the workplace. Individuals seeking employment at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law.
  
  
  By submitting your application, you agree that Zendesk may collect your personal data for recruiting, global organization planning, and related purposes.  Zendesk's Candidate Privacy Notice explains what personal information Zendesk may process, where Zendesk may process your personal information, its purposes for processing your personal information, and the rights you can exercise over Zendesk’s use of your personal information.  
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  Manager, Customer Success
  Our Customer Success team advises and guides our wide array of enterprise customers as they engage with us and adopt the key elements of our products to achieve their goals. We ensure customers are optimised and scale effortlessly through impactful engagements, all focused on driving business and technical value. We work to understand a customer’s business, to build partnerships that ensure we continue to add value as we, and they, evolve relationships over time.
  
  
  The Manager, Customer Success will lead a group of Customer Success staff who are responsible for making every customer in the portfolio successful which ultimately assures revenue retention. This role reports to the Senior Director, Customer Success, APAC.
  As a leader within our Success organisation, you will be genuine, compassionate, strategic-minded, charismatic, organised and dedicated. Passionate about helping our customers transform and optimise their customer experiences (CX), you will showcase the ability to instill that knowledge and interest into your team.
  
  
  The role will also directly manage a small portfolio of highly strategic 2-3 accounts for the top AU customers which will reduce over time with team growth.
  
  
  As the ideal candidate, you have deep experience and interest in current and evolving customer experience and customer support trends. You also care deeply about attracting high quality talent to Zendesk and are passionate about developing the existing team and bench strength we have.
  
  
  About you:
  • Passionate and knowledgeable about customer experience and support, with a global mindset and empathy for enterprise businesses and the challenges their customer support teams and administrators face
  • Comfortable working across the spectrum: from C-level executives and VPs to set strategy, through to front-line contributors who might be early in their CX career
  • You thrive on team development: helping members grow in depth and breadth of skill, cultivating their passion, and enabling them to take on increasingly important roles, both inside your team and across CX at Zendesk
  • Partner across the Zendesk organisation to ensure all parts of the organisation maintain alignment and continue to evolve as we grow.
  • Able to innovate in rapid cycles and test solutions to learn what works, then feed insights into a long-term foundation.
  • Quick learner with new programs and software; knowledge of the Zendesk product, or comparable solutions
  Responsibilities:
  • Lead a team of Zendesk Customer Success team members who are each responsible for ensuring each customer in their portfolio is successful
  • Plan and direct all aspects of this role’s book of business. Including but not limited to account strategies, escalations, objectives, and initiatives in alignment with the Zendesk Customer Success organisation and methodologies
  • Hire, train, and coach your team, such that they consistently set a standard for the experience they give our customers, are fulfilled by their work, and have a strong understanding and plan for their careers
  • Be a resource to the team on customer service industry trends so that you can participate in configuration review development and presentations
  • Bring planning, focus and manage escalations in order to achieve and exceed quarterly churn and contraction targets. Chair customer health calls.
  • Partner with global Customer Experience leadership to align and expand on global strategy, in a way that balances regional needs with organisational simplicity and consistency
  • Work with Sales and Success Leaders to identify trends and uncover opportunities for improved or new success engagements or customer training offerings
  Requirements:
  • Understanding of SaaS business models and their overall relationship to Customer Success
  • Enthusiastic about technology with demonstrated technical aptitude; experience at a technology company or relevant consultancy ideal
  • Experience in a leadership role, within a customer success environment. You’ll have hired and coached team members to develop them, and make them more effective, happier employees
  • You’ll know all about meeting, and exceeding churn and contraction goals
  • Willingness to travel up to 30%
  • Strong project management skills and an ability to multitask without getting frazzled
  • Love for teamwork and commitment to building a world-class, enterprise-class global customer experience together
  • Passion for customer service, and how it can transform businesses
  • Able to prepare, present, and revise budgets
  The best customer experiences are built with Zendesk. Zendesk’s powerful and flexible customer service and engagement platform scales to meet the needs of any business, from startups and small businesses to growth companies and enterprises. Zendesk serves businesses across a multitude of industries, with more than 125,000 paid customer accounts offering service and support in more than 30 languages. Headquartered in San Francisco, Zendesk operates worldwide with 15 offices in North America, Europe, Asia, Australia, and South America. Learn more at www.zendesk.com.
  
  
  Interested in knowing what we do in the community? Check out the Zendesk Neighbor Foundation to learn more about how we engage with, and provide support to, our local communities.  
  
  
  Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster diversity & inclusion in the workplace. Individuals seeking employment at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law.
  
  
  By submitting your application, you agree that Zendesk may collect your personal data for recruiting, global organization planning, and related purposes.  Zendesk's Candidate Privacy Notice explains what personal information Zendesk may process, where Zendesk may process your personal information, its purposes for processing your personal information, and the rights you can exercise over Zendesk’s use of your personal information.  
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  Engineering & Product
  DevOps Engineer
  At Zendesk, our goal is to bring companies and their customers closer together. We build software to improve those relationships, humanise business communication, and help make the world of customer service less annoying for us all. With more than 94,000 organisations across 150 countries using our products we’re well on our way.  Learn more at www.zendesk.com.
  
  
  As a result of our growing operations in the APAC region, we’re seeking an DevOps Engineer to join our Melbourne office.
  You will focus on scaling out locally developed machine learning frameworks, pairing with teams to create and migrate their services to Kubernetes, and regularly work with our development teams to increase the reliability and performance of their apps and the platform.  
  
  
  What you bring to the role:
  
  
  Programming and automated management of Linux systems are the foundations of what we do and you should have professional experience in both.  However, we use a wide variety of technologies and expect everyone will need time to learn how to work with each of them. 
  
  
  As a member of this team you’ll join us in striving to encourage the adoption of DevOps practices across the engineering organisation as well as the Melbourne tech community. So when you see a new technology or a better way of doing things we’ll make sure you have the freedom to learn and champion it. 
  
  
  
  
  What you get to do everyday:
  • Work to provide simple, elegant solutions to complex problems
  • Contribute to making our infrastructure simple, reliable, and easy to operate 
  • Participate in diverse projects and collaborate with multiple engineering teams 
  • Use a wide variety of technologies, wear lots of hats (actual hats optional) 
  • Work alongside teammates in Singapore, Copenhagen, Dublin, San Francisco, and Madison to improve the platform and keep on-call to daylight hours 
  • Eat lunch with a bunch of genuine and fun people
  What the stack looks like:
  • Our platform runs on Ubuntu, Centos, and Alpine
  • Our servers live in AWS, GCP, and co-located data centres
  • Our services deploy to bare metal, Xen, ECS, Lambda, and Kubernetes
  • Our data is stored in MySQL, Redis, Kafka, ELK, Cassandra, and Memcache
  • Our compute runs on Hadoop, Amazon Redshift, and GCP Dataflows
  • Our team manages all of this using Chef, SparkleFormation, and Terraform
  • And the underlying code written in Ruby, Scala, Python, Go, and sometimes PHP
  Culture and Benefits
  
  
  We have 200+ Staff in our Melbourne office and it is home to some of our most successful, emerging products such as Insights, Apps Marketplace, Satisfaction Prediction, Automatic Answers, and Embeddables. We approach work with calm, focus, a sense of humour whilst keeping sane working hours.  
  
  
  Perks include 4 months gender neutral parental leave, corporate hospital cover, Zendesk stock, and flexible working hours.  Our CBD office comes with fully provisioned fridges and relaxed social spaces. You’ll find board games, table tennis, group coding sessions, public talks, and baked goods are frequent occurrences.  Social responsibility is something we believe in and regularly volunteer with our community partners with the full support of the company.  
  
  
  
  
  The best customer experiences are built with Zendesk. Zendesk’s powerful and flexible customer service and engagement platform scales to meet the needs of any business, from startups and small businesses to growth companies and enterprises. Zendesk serves businesses across a multitude of industries, with more than 125,000 paid customer accounts offering service and support in more than 30 languages. Headquartered in San Francisco, Zendesk operates worldwide with 15 offices in North America, Europe, Asia, Australia, and South America. Learn more at www.zendesk.com.
  
  
  Interested in knowing what we do in the community? Check out the Zendesk Neighbor Foundation to learn more about how we engage with, and provide support to, our local communities.  
  
  
  Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster diversity & inclusion in the workplace. Individuals seeking employment at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law.
  
  
  By submitting your application, you agree that Zendesk may collect your personal data for recruiting, global organization planning, and related purposes.  Zendesk's Candidate Privacy Notice explains what personal information Zendesk may process, where Zendesk may process your personal information, its purposes for processing your personal information, and the rights you can exercise over Zendesk’s use of your personal information.  
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  Localisation QA Manager
  As a Localisation QA Manager, you will utilise both your leadership and your internationalisation/ localisation expertise to guide and enable our teams of talented linguistic QA Engineers. Managers serve a special purpose in Zendesk localisation: they remain hands-on while also providing leadership and mentorship for a team of LQA engineers with a focused mission.
  
  
  Being a high growth, global company, you’ll have the opportunity to travel and learn from talented engineers in Melbourne, San Francisco and other Zendesk offices across the globe.
  
  
  What you get to do every day:
  • Manage multiple product release schedules by communicating to engineers and product managers globally.
  • Provide critical feedback to both Software Engineers and Product Managers to improve i18n features and best practices.
  • Lead and coach APAC localisation members to effectively deliver high quality localised user experience.
  • Help your team members set specific, achievable goals that will support development and career growth.
  • Collaborate with regional Localisation Team Leaders to coordinate global team operations.
  • Manage/execute test plans for linguistic testing by 3rd-party linguists.
  • Actively engage in continuous improvement activities with a focus on speed, quality and innovation.
  • Create a diverse and inclusive working environment where people can thrive.
  What you bring to the role:
  • Substantial software localisation experience preferably in a SaaS environment.
  • Proven experience the management and development of a team of Localisation Engineers.
  • Expert knowledge in localisation & internationalisation.
  • Sound understanding of web application development and agile development practices.
  • At least 1 year of experience in a role where you had direct managerial responsibility for localisation engineers.
  • Experience in working with remote teams.
  • A commitment to quality software translation and the knowledge and skills to direct a team in delivering on high expectations.
  • Passion for problem solving and a desire to deliver software that will provide a seamless  non-English user experience.
  • Native proficiency, both written and verbal, in a language in addition to English.
  • A passion for suggesting ideas for improvement.
  • A love for problem-solving, independent research and languages.
  • Excellent communication skills and a healthy desire for collaboration.
  Benefits include stock, flexible working hours, training allowance, medical cover, mobile phone allowance and 4 months gender-neutral parental leave.
  
  
  The best customer experiences are built with Zendesk. Zendesk’s powerful and flexible customer service and engagement platform scales to meet the needs of any business, from startups and small businesses to growth companies and enterprises. Zendesk serves businesses across a multitude of industries, with more than 125,000 paid customer accounts offering service and support in more than 30 languages. Headquartered in San Francisco, Zendesk operates worldwide with 15 offices in North America, Europe, Asia, Australia, and South America. Learn more at www.zendesk.com.
  
  
  Interested in knowing what we do in the community? Check out the Zendesk Neighbor Foundation to learn more about how we engage with, and provide support to, our local communities.  
  
  
  Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster diversity & inclusion in the workplace. Individuals seeking employment at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law.
  
  
  By submitting your application, you agree that Zendesk may collect your personal data for recruiting, global organization planning, and related purposes.  Zendesk's Candidate Privacy Notice explains what personal information Zendesk may process, where Zendesk may process your personal information, its purposes for processing your personal information, and the rights you can exercise over Zendesk’s use of your personal information.  
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  Project Manager - Foundation and Production Engineering
  We are looking for a Project Manager to join our team in Melbourne which is focused on delivering several next-generation products and their supporting engineering infrastructure. In this role, you will drive the end-to-end design, development, and delivery of key projects within Foundation Engineering, Production Engineering, and broader cross-functional programs across the company. 
  
  
  Your job as project manager is to keep releases moving forward, focusing on key milestones for teams within Foundation and Production Engineering, as well as liaising with teams across Zendesk including Product Development, Product Marketing, Legal, IT, and Sales. 
  
  
  You are a great facilitator able to build bridges between teams and people in the APAC/AMER regions, and you communicate status clearly, concisely, and accurately. You get your kicks by seeing programs and projects you drive run smoothly and efficiently.
  
  
  What you get to do every day:
  • Partner closely with Foundation Engineering and Production Engineering teams, to drive key cross-functional programs with executive-level visibility to successful completion
  • This includes enterprise-focused programs where Operations is the key component, such as deployment, data locality, and security
  • Drive Operations projects in support of performance, reliability and availability
  • Determine and manage project scope; create clear and attainable project objectives and build the project requirements
  • Plan, execute, and close any project within budget and on schedule
  • Manage project tasks, resources, timelines/delivery dates, and communication
  • Collaborate with peers in the Zendesk Support and Product Development organisation to maintain an escalation process that is focused on providing the best customer experience
  • Coordinate with other project managers within Product Development to establish resource needs and best practices for program/project management
  • Communicate frequently with program/project stakeholders: provide regular status reports and develop informed deployment strategies
  • Make decisions in such a way that risk is controlled and uncertainty minimised
  • Manage expectations and unstated assumptions, solve issues, and resolve conflict that can negatively impact the success of your programs/projects
  • Recognise opportunities that can benefit the program/project, the team and/or the organisation
  • Escalate to senior management whenever decisions must be made that will alter deliverables
  • Review final deliverables to ensure requested and delivered feature sets match original requirements and quality standards
  What you bring to the role:
  • 3+ years of relevant experience managing projects in a SaaS technology environment
  • Extensive project management experience with a proven track record of organising, prioritising and keeping technical projects on schedule of technology operations processes & projects.
  • Self-directed, detail-oriented individual who can solve practical problems, deal with a variety of variables, with great verbal and written communication skills and an ability to interact and communicate effectively with others at all levels of the organisation
  • Ability to implement workflow process that maximises efficiency for the team
  • Excellent decision making skills with a knack for identifying, prioritising, and articulating the highest impact initiatives
  • Able to meet deliverables and drive your work to completion within specified timelines
  • Able to present ideas and solutions to various audiences including senior management
  • Can work cross functionally without being constrained by your job function
  • Collaborative, upbeat work ethic where you can take ownership and have fun
  • An understanding of the challenges faced by cross-geo teams and a willingness to solve them
  • Flexible work schedule that accommodates several hours of overlap with the San Francisco (GMT-8) timezone
  • Participate in enhancing the project management process in order to streamline the execution of all the process groups
  • Ability to effectively manage conflict
  • A willingness to roll up your sleeves and do what it takes to get things done
  The best customer experiences are built with Zendesk. Zendesk’s powerful and flexible customer service and engagement platform scales to meet the needs of any business, from startups and small businesses to growth companies and enterprises. Zendesk serves businesses across a multitude of industries, with more than 125,000 paid customer accounts offering service and support in more than 30 languages. Headquartered in San Francisco, Zendesk operates worldwide with 15 offices in North America, Europe, Asia, Australia, and South America. Learn more at www.zendesk.com.
  
  
  Interested in knowing what we do in the community? Check out the Zendesk Neighbor Foundation to learn more about how we engage with, and provide support to, our local communities.  
  
  
  Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster diversity & inclusion in the workplace. Individuals seeking employment at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law.
  
  
  By submitting your application, you agree that Zendesk may collect your personal data for recruiting, global organization planning, and related purposes.  Zendesk's Candidate Privacy Notice explains what personal information Zendesk may process, where Zendesk may process your personal information, its purposes for processing your personal information, and the rights you can exercise over Zendesk’s use of your personal information.  
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  Senior DevOps Engineer
  As a result of our growing operations in the APAC region, we’re seeking a Senior DevOps Engineer to join our Melbourne office. 
  
  
  You will focus on scaling out locally developed machine learning frameworks, pairing with teams to create and migrate their services to Kubernetes, and regularly work with our development teams to increase the reliability and performance of their apps and the platform.  
  
  
  What you bring to the role:
  
  
  Programming and automated management of Linux systems are the foundations of what we do and you should have substantial professional experience in both. However, we use a wide variety of technologies and expect everyone will need time to learn how to work with each of them. 
  
  
  As a member of this team, you’ll be laying the groundwork for the adoption of DevOps practices across the team as well as the broader engineering organisation. You’ll be looking for elegant and sustainable solutions for the team’s daily DevOps challenges working closely with Zendesk’s broader DevOps community. You’ll be actively looking for opportunities to introduce operational efficiencies within the team through better processes and automation. We’ll make sure you have the freedom to experiment and champion new technologies as needed. As the DevOps SME on the team, you’ll work closely with all team members to educate and empower them to be truly self sufficient.
  
  
  What the stack looks like:
  • Our platform runs on Ubuntu, Centos, and Alpine
  • Our servers live in AWS, GCP, and co-located data centres
  • Our services deploy to bare metal, Xen, ECS, Lambda, and Kubernetes
  • Our data is stored in MySQL, Redis, Kafka, ELK, Cassandra, and Memcache
  • Our compute runs on Hadoop, Amazon Redshift, and GCP Dataflows
  • Our team manages all of this using Chef, SparkleFormation, and Terraform
  • And the underlying code written in Ruby, Scala, Python, Go, and sometimes PHP
  What you get to do everyday:
  • Work to provide simple, elegant solutions to complex problems
  • Contribute to making our infrastructure simple, reliable, and easy to operate 
  • Participate in diverse projects and collaborate with multiple engineering teams 
  • Use a wide variety of technologies, wear lots of hats (actual hats optional) 
  • Work alongside teammates in Singapore, Copenhagen, Dublin, San Francisco, and Madison to improve the platform and keep on-call to daylight hours 
  • Eat lunch with a bunch of genuine and fun people
  We have 200+ Staff in our Melbourne office and it is home to some of our most successful, emerging products such as Insights, Apps Marketplace, Satisfaction Prediction, Automatic Answers, and Embeddables. We approach work with calm, focus, a sense of humour whilst keeping sane working hours.  
  
  
  Perks include 4 months gender neutral parental leave, corporate hospital cover, Zendesk stock, and flexible working hours.  Our CBD office comes with fully provisioned fridges and relaxed social spaces. You’ll find board games, table tennis, group coding sessions, public talks, and baked goods are frequent occurrences.  Social responsibility is something we believe in and regularly volunteer with our community partners with the full support of the company. 
  
  
  The best customer experiences are built with Zendesk. Zendesk’s powerful and flexible customer service and engagement platform scales to meet the needs of any business, from startups and small businesses to growth companies and enterprises. Zendesk serves businesses across a multitude of industries, with more than 125,000 paid customer accounts offering service and support in more than 30 languages. Headquartered in San Francisco, Zendesk operates worldwide with 15 offices in North America, Europe, Asia, Australia, and South America. Learn more at www.zendesk.com.
  
  
  Interested in knowing what we do in the community? Check out the Zendesk Neighbor Foundation to learn more about how we engage with, and provide support to, our local communities.  
  
  
  Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster diversity & inclusion in the workplace. Individuals seeking employment at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law.
  
  
  By submitting your application, you agree that Zendesk may collect your personal data for recruiting, global organization planning, and related purposes.  Zendesk's Candidate Privacy Notice explains what personal information Zendesk may process, where Zendesk may process your personal information, its purposes for processing your personal information, and the rights you can exercise over Zendesk’s use of your personal information.  
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  People Operations & Workplace Experience
  APAC Talent Sourcer
  We're seeking an experienced Sourcer to join our growing APAC Recruiting team. You are self-driven, innovative, genuinely curious, and organized individual. You are motivated and understand the impact of finding, attracting, and retaining top talent.
  
  
  Thriving in an environment of high impact you excel in a fast-paced and high-growth environment. You possess stellar written and verbal communication. In terms of sourcing you've been there and done it: you know how to find top talent for even the most niche of roles; have tricks and shortcuts to fully utilise non-traditional channels to source and still love the thrill of the chase!
  
  
  As a growing tech company, change is rapid and constant. Plans change but are disciplined and experienced enough to roll with the punches. You're always on the lookout for new tools and innovative ways to enhance your craft and are able to apply the same level of rigour and expertise to all levels of role, from entry level through to senior management.
  
  
  What you get to do everyday:
  • Partner with our Recruiting team: you’ll be in headcount discussions, intake meetings and debriefs to really understand immediate and ongoing business needs.
  • Develop robust talent mapping and analysis frameworks.
  • Build strategic sourcing pipelines
  • Be knowledgeable about Zendesk and why people should work here
  • Foster trust relationships with key individuals, both internal and external to Zendesk, with significant social networks and insightful recommendations for top talent
  • Expand our employee referral efforts, attend related events and generate sourcing campaigns
  What we're seeking:
  • Sourcing experience either in-house or on agency side with a track record of success in delivering quality candidate flows that led to actual hires
  • Prior experience sourcing Engineering, Sales and/or GTM Roles preferred
  • Hands-on experience utilizing LinkedIn Recruiter and Boolean search
  • Tech savvy and possessing excellent communication both verbal and written
  • Ability to work both independently and collaboratively
  • Attention to detail with a sense of urgency
  The best customer experiences are built with Zendesk. Zendesk’s powerful and flexible customer service and engagement platform scales to meet the needs of any business, from startups and small businesses to growth companies and enterprises. Zendesk serves businesses across a multitude of industries, with more than 125,000 paid customer accounts offering service and support in more than 30 languages. Headquartered in San Francisco, Zendesk operates worldwide with 15 offices in North America, Europe, Asia, Australia, and South America. Learn more at www.zendesk.com.
  
  
  Interested in knowing what we do in the community? Check out the Zendesk Neighbor Foundation to learn more about how we engage with, and provide support to, our local communities.  
  
  
  Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster diversity & inclusion in the workplace. Individuals seeking employment at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law.
  
  
  By submitting your application, you agree that Zendesk may collect your personal data for recruiting, global organization planning, and related purposes.  Zendesk's Candidate Privacy Notice explains what personal information Zendesk may process, where Zendesk may process your personal information, its purposes for processing your personal information, and the rights you can exercise over Zendesk’s use of your personal information.  
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  Senior APAC Recruiter
  To help support a huge year of growth in 2019 (and beyond) we’re seeking a Senior Recruiter to join our high-performing APAC Talent Acquisition team. We have an incredible product and exceptional employees and you'll be one of the key players in ensuring our long term growth plans are achieved.
  
  
  You enjoy the challenge of being innovative in your approach to sourcing and securing top talent for all of our tech functions: Engineering, Product, DevOps and Design. On occasion, you’ll also support teams outside of your immediate portfolio including Sales and GTM. Covering ANZ geo and the wider APAC region.
  
  
  What you get to do every day:
  • Own the end-to-end recruiting process with a wide portfolio across our Engineering function.
  • Partner closely with the APAC Leadership team to understand, anticipate and influence their hiring needs and goals.
  • Actively contribute to continuous improvement across recruitment process and hiring strategy. We can always improve so your insight will play an important part in this.
  • Innovate on new sourcing techniques and utilise our brand/technologies to hunt passive talent through targeted initiatives and tailored events.
  • Develop candidate pipelines in niche areas as determined by market needs and business strategies.
  • Work with our Recruiting Coordinator to explore ways of further enhancing our overall candidate experience - a vital part of our long term focus.
  • Provide training to the wider business around recruitment best practice and supporting our ongoing unconscious bias and diversity and inclusion initiatives.
  • Be a vital part of the internship hiring process as well as key advocate of Zendesk at Tech Meetups and events.
  What we're seeking:
  • Recent and broad experience managing an end-to-end tech recruitment process, ideally in an in-house environment.
  • Proven capability in successful sourcing through non-traditional channels.
  • Experience working across a broad range of disciplines.
  • Proven relationship management skills: dealing with stakeholders in a fast-paced, ever-evolving environment is vital.
  • Strong networking and communication skills.
  • The ability to independently manage multiple competing priorities.
  • A team mindset: the willingness to do whatever is required to achieve a successful outcome.
  
  
  In return for your skills and experience, you'll receive a highly competitive salary package. In addition, you'll work in a central CBD location in bright, modern offices and enjoy working in a fast-paced environment with some of the brightest and best in the industry. What's not to like?
  
  
  The best customer experiences are built with Zendesk. Zendesk’s powerful and flexible customer service and engagement platform scales to meet the needs of any business, from startups and small businesses to growth companies and enterprises. Zendesk serves businesses across a multitude of industries, with more than 125,000 paid customer accounts offering service and support in more than 30 languages. Headquartered in San Francisco, Zendesk operates worldwide with 15 offices in North America, Europe, Asia, Australia, and South America. Learn more at www.zendesk.com.
  
  
  Interested in knowing what we do in the community? Check out the Zendesk Neighbor Foundation to learn more about how we engage with, and provide support to, our local communities.  
  
  
  Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster diversity & inclusion in the workplace. Individuals seeking employment at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law.
  
  
  By submitting your application, you agree that Zendesk may collect your personal data for recruiting, global organization planning, and related purposes.  Zendesk's Candidate Privacy Notice explains what personal information Zendesk may process, where Zendesk may process your personal information, its purposes for processing your personal information, and the rights you can exercise over Zendesk’s use of your personal information.  
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  Sales & Sales Leadership
  Account Executive
  Zendesk is looking for a motivated self-starter who has a consultative sales approach, that demonstrates a successful track record in proactively growing their pipeline and delivering predictable sales results. The key characteristic for this role is the proven ability to decipher customer objectives across multiple layers of stakeholders, aligning this with a structured and well-executed sales strategy. You must demonstrate all the behaviours associated with a high-performance sales culture, specifically managing a pipeline of new business and account expansion opportunities and delivering results against a quota. This individual will provide the best sales experience possible for our customers, and represent the culture and dedication to customers Zendesk is known for.
  
  
  Responsibilities:
  • You'll become the resident expert on Zendesk solutions and will sell new customers our cloud-based software.
  • Demonstrating/selling value to key stakeholders within accounts, growing this to new and emerging areas of the accounts
  • Build a plan to maximise revenue and customer satisfaction within your accounts
  • Develop strategic prospecting and sales plans/activities to close deals with Enterprise and Mid-Market prospects
  • Maximising and working with other Zendesk departments to prioritise, coordinate and apply resources where needed to accelerate and deliver multi-solution client outcomes
  • Demonstrated experience managing complex sales cycles and negotiating win-win agreements based on value based selling
  • Meet or exceed activity, pipeline and revenue goals on a quarterly basis
  • Ensuring 100% satisfaction within your accounts
  Requirements:
  • 3-5 years of software selling experience, preferably SaaS, help-desk or CX products
  • Track record of success selling into Enterprise/Mid Market companies
  • Able to thrive in a startup environment— you move quickly, think strategically, and are superb at tactical execution
  • Consistent track record of success with quota
  • Experience managing and closing complex sales-cycles using solution selling techniques
  • Thorough understanding of a related technology
  • Knowledge of a number of industries - Retail, Tech, State Government, Services and Communications/Media and FMCG
  • Willingness to travel to customer sites as directed by sales management and required by customers
  • Skilled in virtual presentations, online web demos, remote sales processes
  • Proficiency using Salesforce.com
  • Strong interpersonal skills, ability to convey and relate ideas to others
  • Vibrant and energetic attitude, willingness to perform and get things done
  • Bachelor degree highly desirable
  The best customer experiences are built with Zendesk. Zendesk’s powerful and flexible customer service and engagement platform scales to meet the needs of any business, from startups and small businesses to growth companies and enterprises. Zendesk serves businesses across a multitude of industries, with more than 125,000 paid customer accounts offering service and support in more than 30 languages. Headquartered in San Francisco, Zendesk operates worldwide with 15 offices in North America, Europe, Asia, Australia, and South America. Learn more at www.zendesk.com.
  
  
  Interested in knowing what we do in the community? Check out the Zendesk Neighbor Foundation to learn more about how we engage with, and provide support to, our local communities.  
  
  
  Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster diversity & inclusion in the workplace. Individuals seeking employment at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law.
  
  
  By submitting your application, you agree that Zendesk may collect your personal data for recruiting, global organization planning, and related purposes.  Zendesk's Candidate Privacy Notice explains what personal information Zendesk may process, where Zendesk may process your personal information, its purposes for processing your personal information, and the rights you can exercise over Zendesk’s use of your personal information.  
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  Sales Manager, ANZ
  Reporting to the Director of Sales for Australia and New Zealand, the Sales Manager will be responsible for managing sales activities across the southern region of Zendesk’s sales business. The successful candidate will ensure the achievement of significant new and existing customer revenue growth targets that support the company's objectives in a dynamic market.
  
  
  Ideal candidates will possess strong sales management experience, as well as deep knowledge of the sales cycle. This person will play a key role in leading a highly visible and motivated sales team that focuses on Zendesk's core accounts, and will be a values and culture champion in a remote office.
  
  
  We seek an outstanding and experienced sales leader who will develop and execute a multi-faceted sales strategy for southern region growth, gaining market share and building the highest levels of customer and team satisfaction.
  
  
  Responsibilities
  • Provide strong individual and group leadership, vision and direction
  • Build and lead a high performing sales team, identifying skills development and career plans
  • Track and analyse sales activities to understand focus areas within territories 
  • Research and capitalise on buying/industry trends and patterns in the southern region
  • Take accountability for the attainment of assigned new customer acquisition and financial performance targets by month, quarter, half year and full year
  • Develop and support direct reports by participating and leading monthly/quarterly territory planning, systematically executing key opportunity reviews and attending prospect meetings and engaging other corporate events
  • Ongoing mentoring and development of the sales team, including recruiting, onboarding and training new Account Executives
  • Conduct weekly forecast meetings with team and report to Director of Sales ANZ
  • Coach direct reports on strategies to drive closure
  • Report on all aspects of the business to ANZ Sales Director, not limited to quarterly and half year planning
  • Work closely with other teams, including field marketing and outbound/Inbound sales development to drive market awareness and build pipeline for sales team to achieve revenue targets
  • Performance manage, coach and mentor all team members, while maintaining core values and culture
  Required/Desired Skills
  • 10+ years of business related software sales experience, with at least 5-8 in a sales leadership role (preferably with knowledge of NSW, QLD and WA markets)
  • Proven track record of success driving revenue growth against quota and increased profitability
  • Experience managing a diverse and regional team of sales Account Executives in a B2B software environment in Australia
  • Experience in public speaking, with excellent presentation and listening skills
  • Must provide weekly, monthly, Quarterly accurate forecasting, pipeline development and management of all related pipeline
  • Entrepreneurial and self-directed with a passion to succeed
  • Curious, naturally inquisitive, and innovative, with a focus on quality input.
  • Must be analytical, metrics-driven through all stages of the sales cycle and able to develop and input strategies based on this information
  • BA/BS degree required
  The best customer experiences are built with Zendesk. Zendesk’s powerful and flexible customer service and engagement platform scales to meet the needs of any business, from startups and small businesses to growth companies and enterprises. Zendesk serves businesses across a multitude of industries, with more than 125,000 paid customer accounts offering service and support in more than 30 languages. Headquartered in San Francisco, Zendesk operates worldwide with 15 offices in North America, Europe, Asia, Australia, and South America. Learn more at www.zendesk.com.
  
  
  Interested in knowing what we do in the community? Check out the Zendesk Neighbor Foundation to learn more about how we engage with, and provide support to, our local communities.  
  
  
  Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster diversity & inclusion in the workplace. Individuals seeking employment at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law.
  
  
  By submitting your application, you agree that Zendesk may collect your personal data for recruiting, global organization planning, and related purposes.  Zendesk's Candidate Privacy Notice explains what personal information Zendesk may process, where Zendesk may process your personal information, its purposes for processing your personal information, and the rights you can exercise over Zendesk’s use of your personal information.  
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  Trainer, Customer Education
  Due to a recent internal promotion, we’re now seeking an experienced Trainer to join our Melbourne office to lead all customer training initiatives.
  
  
  You’ll be part of a high-performing global team responsible for building capability and knowledge of all things Zendesk across our growing customer base in APAC. As such, you’ll play a pivotal role in defining and crafting appropriate content, while also delivering a high-quality training experience that encourages adoption and optimisation of our products.
  
  
  Whether it’s standard online training, customised events, or classroom-style live sessions, our team is always seeking to innovate and improve the customer experience. Your experience and insight will be incredibly valuable in further enhancing the quality and effectiveness of our training suite.
  
  
  What you get to do every day:
  • Deliver high quality live and recorded training sessions to new and existing Zendesk customers.
  • Travel nationally and, occasionally internationally, to deliver training.
  • Partner with our Instructional Designers to provide content feedback to improve training materials and programs.
  • Perform light (UI based changes) content maintenance on courses as needed.
  • Gain a solid understanding of the full suite of Zendesk products and be capable of answering a range of live Q&A questions.
  • Confidently deliver the full suite of VILT courses as well as basic custom training with support, when needed, from senior colleagues.
  • Work closely with customers to understand and customise training agendas and content to meet their needs during engagements.
  • Deliver training sessions at large scale live training events.
  What you bring to the role:
  • Broad, recent experience providing technical training in a similar environment.
  • Demonstrated strengths in written and verbal communication, including presentation skills.
  • Tech savvy, analytical and good problem solver.
  • Organised, methodical and detail-orientated approach to your work.
  • Ability to prioritise and effectively manage multiple projects and tasks concurrently.
  • Independent working and as part of a globally dispersed team.
  • Ability to communicate complex business software processes effectively.
  • The flexibility to travel for work. We anticipate around 25% of your time will require working from different sites.
  In return for your skills and experience, you'll receive a highly competitive salary package. In addition, you'll work in a central CBD location in bright, modern offices and enjoy working in a fast-paced environment with some of the brightest and best in the industry. What's not to like?
  
  
  The best customer experiences are built with Zendesk. Zendesk’s powerful and flexible customer service and engagement platform scales to meet the needs of any business, from startups and small businesses to growth companies and enterprises. Zendesk serves businesses across a multitude of industries, with more than 125,000 paid customer accounts offering service and support in more than 30 languages. Headquartered in San Francisco, Zendesk operates worldwide with 15 offices in North America, Europe, Asia, Australia, and South America. Learn more at www.zendesk.com.
  
  
  Interested in knowing what we do in the community? Check out the Zendesk Neighbor Foundation to learn more about how we engage with, and provide support to, our local communities.  
  
  
  Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster diversity & inclusion in the workplace. Individuals seeking employment at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law.
  
  
  By submitting your application, you agree that Zendesk may collect your personal data for recruiting, global organization planning, and related purposes.  Zendesk's Candidate Privacy Notice explains what personal information Zendesk may process, where Zendesk may process your personal information, its purposes for processing your personal information, and the rights you can exercise over Zendesk’s use of your personal information.  
  Apply for this positionShare this position