Job Openings

• Accounting, Finance & Legal
  Corporate Counsel
  Zendesk has built a world-class legal organization and is seeking a high-energy individual to join the team.
  This role will work closely with our Sales, Finance, Procurement, IT and other operations teams as well as other members of the Legal team. The ability to manage and drive complex transactions to completion is essential. This is a great opportunity to join a vibrant team within an exciting, high-growth company.
  
  
  This role will report directly to Zendesk’s Senior Corporate Counsel for AMER/LATAM Commercial Transactions and will be located in Madison, Wisconsin.
  
  
  Responsibilities:
  • Drafting, negotiating, and maintaining various sell-side commercial agreements
  • Reviewing and negotiating various purchase/buy-side agreements
  • Manage and work with external counsel in the matters that they handle for Zendesk
  • Conduct and contribute to other legal projects as assigned by legal team members
  • Provide practical guidance to cross-functional teams that takes legal and business considerations into account
  Requirements:
  • 5+ years of experience in commercial transactions as a lawyer at an established law firm, technology company, or in-house focusing on technology transactions.
  • Experience in drafting, negotiating, and maintaining a wide variety of commercial agreements typical to the Software-as-a-Service industry
  • Ability to work with Sales, Finance, Procurement and IT teams collaboratively
  • Ability to work in a high volume environment while remaining analytical and detail-oriented
  • Ability to own a process from start to finish and implement processes independently
  • ‘Nice to have’ qualifications include experience in financial services or other regulated  industries, Portuguese and/or Spanish language skills, and familiarity with global privacy law regimes.
  • Membership to the Wisconsin State Bar Association or other bar association which permits practicing as an in-house attorney resident in Wisconsin.
  The best customer experiences are built with Zendesk. Zendesk’s powerful and flexible customer service and engagement platform scales to meet the needs of any business, from startups and small businesses to growth companies and enterprises. Zendesk serves businesses across a multitude of industries, with more than 125,000 paid customer accounts offering service and support in more than 30 languages. Headquartered in San Francisco, Zendesk operates worldwide with 15 offices in North America, Europe, Asia, Australia, and South America. Learn more at www.zendesk.com.
  
  
  Interested in knowing what we do in the community? Check out the Zendesk Neighbor Foundation to learn more about how we engage with, and provide support to, our local communities.  
  
  
  Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster diversity & inclusion in the workplace. Individuals seeking employment at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law.
  
  
  By submitting your application, you agree that Zendesk may collect your personal data for recruiting, global organization planning, and related purposes.  Zendesk's Candidate Privacy Notice explains what personal information Zendesk may process, where Zendesk may process your personal information, its purposes for processing your personal information, and the rights you can exercise over Zendesk’s use of your personal information.  
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  Senior Deal Desk Analyst
  Zendesk is seeking a detailed, organized, high energy Senior Deal Desk Analyst to join our Revenue Operations team in our San Francisco office and support our Enterprise accounts. You will have a real passion for deal crafting and the ability to navigate through complex deal structures and unique requests. A successful candidate will be a self starter with an analytical mind and able to handle time and balance responsibilities in a dynamic, rapidly evolving environment. SAAS experience is helpful. 
  
  
  Responsibilities:
  • Take ownership of and project manage deal flow by coordinating and aligning moving parts as well as multiple cross-functional partners during the deal process
  • Provide all stakeholders with deal analysis and visibility into contract complexity
  • Advise Sales on deal shaping, pricing strategies, and navigating stakeholder approvals during contract negotiations
  • Act as a consultant in advising Sales on nonstandard deal structures, pricing models, and commercial terms
  • Drive consistency across deal process
  • Craft intelligent deal structures that bring in greater revenue while mitigating contractual risks
  • Optimize deal flow and identify trends for streamlining and aligning business processes
  • Monitor deal progress and support Sales with closing bookings
  • Lead efforts to streamline quote-to-cash process
  Required Skills:
  • Bachelor’s degree in Business or Finance
  • 5+ years of work experience with 2+ years specifically in Deal Desk, contracts, and/or pricing
  • Experience supporting and advising SaaS Sales teams
  • Experience partnering closely with cross-functional teams such as Sales, SalesOps, Legal, and other Finance colleagues
  • Strong oral and written communication skills with the ability to synthesize and effectively communicate information across teams
  • Proven project management experience and ability to own and run deals end-to-end
  • Dedication to excellent customer service
  • Organized, strong attention to detail, and goal oriented
  • Ability to work independently and multitask effectively
  • Innate curiosity and not afraid to ask thoughtful questions
  • Energetic, dedicated, and ambitious
  • Salesforce and Zuora experience a plus
  • Experience in a ticketing platform like Zendesk Support would be highly advantageous
  The best customer experiences are built with Zendesk. Zendesk’s powerful and flexible customer service and engagement platform scales to meet the needs of any business, from startups and small businesses to growth companies and enterprises. Zendesk serves businesses across a multitude of industries, with more than 125,000 paid customer accounts offering service and support in more than 30 languages. Headquartered in San Francisco, Zendesk operates worldwide with 15 offices in North America, Europe, Asia, Australia, and South America. Learn more at www.zendesk.com.
  
  
  Interested in knowing what we do in the community? Check out the Zendesk Neighbor Foundation to learn more about how we engage with, and provide support to, our local communities.  
  
  
  Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster diversity & inclusion in the workplace. Individuals seeking employment at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law.
  
  
  By submitting your application, you agree that Zendesk may collect your personal data for recruiting, global organization planning, and related purposes.  Zendesk's Candidate Privacy Notice explains what personal information Zendesk may process, where Zendesk may process your personal information, its purposes for processing your personal information, and the rights you can exercise over Zendesk’s use of your personal information.  
  Apply for this positionShare this position
  Senior Deal Desk Analyst
  Zendesk is seeking a detailed, organized, high energy Senior Deal Desk Analyst to join our Revenue Operations team in our Madison office and support our Enterprise accounts. You will have a real passion for deal crafting and the ability to navigate through complex deal structures and unique requests. A successful candidate will be a self starter with an analytical mind and able to handle time and balance responsibilities in a dynamic, rapidly evolving environment. SAAS experience is helpful. 
  
  
  Responsibilities:
  • Take ownership of and project manage deal flow by coordinating and aligning moving parts as well as multiple cross-functional partners during the deal process
  • Provide all stakeholders with deal analysis and visibility into contract complexity
  • Advise Sales on deal shaping, pricing strategies, and navigating stakeholder approvals during contract negotiations
  • Act as a consultant in advising Sales on nonstandard deal structures, pricing models, and commercial terms
  • Drive consistency across deal process
  • Craft intelligent deal structures that bring in greater revenue while mitigating contractual risks
  • Optimize deal flow and identify trends for streamlining and aligning business processes
  • Monitor deal progress and support Sales with closing bookings
  • Lead efforts to streamline quote-to-cash process
  Required Skills:
  • Bachelor’s degree in Business or Finance
  • 5+ years of work experience with 2+ years specifically in Deal Desk, contracts, and/or pricing
  • Experience supporting and advising SaaS Sales teams
  • Experience partnering closely with cross-functional teams such as Sales, SalesOps, Legal, and other Finance colleagues
  • Strong oral and written communication skills with the ability to synthesize and effectively communicate information across teams
  • Proven project management experience and ability to own and run deals end-to-end
  • Dedication to excellent customer service
  • Organized, strong attention to detail, and goal oriented
  • Ability to work independently and multitask effectively
  • Innate curiosity and not afraid to ask thoughtful questions
  • Energetic, dedicated, and ambitious
  • Salesforce and Zuora experience a plus
  • Experience in a ticketing platform like Zendesk Support would be highly advantageous
  The best customer experiences are built with Zendesk. Zendesk’s powerful and flexible customer service and engagement platform scales to meet the needs of any business, from startups and small businesses to growth companies and enterprises. Zendesk serves businesses across a multitude of industries, with more than 125,000 paid customer accounts offering service and support in more than 30 languages. Headquartered in San Francisco, Zendesk operates worldwide with 15 offices in North America, Europe, Asia, Australia, and South America. Learn more at www.zendesk.com.
  
  
  Interested in knowing what we do in the community? Check out the Zendesk Neighbor Foundation to learn more about how we engage with, and provide support to, our local communities.  
  
  
  Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster diversity & inclusion in the workplace. Individuals seeking employment at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law.
  
  
  By submitting your application, you agree that Zendesk may collect your personal data for recruiting, global organization planning, and related purposes.  Zendesk's Candidate Privacy Notice explains what personal information Zendesk may process, where Zendesk may process your personal information, its purposes for processing your personal information, and the rights you can exercise over Zendesk’s use of your personal information.  
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  Customer Advocacy
  Enterprise Support Services Architect
  Zendesk is looking for an Enterprise Support Services Architect to work side-by-side with our Sales team to ensure our 136,000+ customers have the right-sized support for their growth, scale, and complexity. This will be the first person in this role, dedicated specifically to the Customer Advocacy side of Zendesk’s business, and requires a great deal of flexibility and strong sense for innovation. Today, Zendesk has two distinct offerings in the space; one designed for Mid-market businesses and the second aimed firmly at our Enterprise customer base - you will be enabling our Sales team to sell both of the offerings. 
  
  
  
  
  A window into what types of things you’ll tackle in this role:
  • Drive sales enablement and architecting for our Enterprise support offerings, an industry-leading product set that will directly impact our customer’s experience, CSAT, and preventing churn with a real impact on the bottom line 
  • Identify prospects for each of the paid support offerings and work with sales to ensure we’re positioning them on all relevant deals 
  • Be able to articulate the vision behind Zendesk’s paid offerings and recommend the right support treatment to a wide audience 
  • Work with internal stakeholders to drive enablement for the Sales and Success teams 
  • Work with marketing to help brainstorm and execute on external marketing collateral, promotions, and campaigns 
  • Help drive the roadmap and execution for our support offerings 
  • Become a subject matter expert on the various Customer Advocacy and broader Customer Experience offerings and how they translate to real outcomes for our customers 
  • Assist Sales in scoping the support requirements for new and existing customers 
  
  
  Background that would be helpful:
  • Demonstrated experience working with mid-market and enterprise customers in a Sales capacity from managers to executives 
  • Time spent building or part of a differentiated service offering team, ideally within the customer service space 
  • Experience managing a pipeline from early stage prospecting to late stage closing activities - this is a role focused on the whole lifecycle of a customer from new business through renewals 
  • Experience working at a SaaS or technical company with a high-rate of growth across the business 
  • Experience working in collaboration with and through Sales and Success teams 
  • Domestic travel as needed to customer sites 
  
  
  The best customer experiences are built with Zendesk. Zendesk’s powerful and flexible customer service and engagement platform scales to meet the needs of any business, from startups and small businesses to growth companies and enterprises. Zendesk serves businesses across a multitude of industries, with more than 125,000 paid customer accounts offering service and support in more than 30 languages. Headquartered in San Francisco, Zendesk operates worldwide with 15 offices in North America, Europe, Asia, Australia, and South America. Learn more at www.zendesk.com.
  
  
  Interested in knowing what we do in the community? Check out the Zendesk Neighbor Foundation to learn more about how we engage with, and provide support to, our local communities.  
  
  
  Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster diversity & inclusion in the workplace. Individuals seeking employment at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law.
  
  
  By submitting your application, you agree that Zendesk may collect your personal data for recruiting, global organization planning, and related purposes.  Zendesk's Candidate Privacy Notice explains what personal information Zendesk may process, where Zendesk may process your personal information, its purposes for processing your personal information, and the rights you can exercise over Zendesk’s use of your personal information.  
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  Senior Manager - Co-Sourcing
  In this role you'll have the opportunity to own and maintain the vendor relationship with our co-sourcing vendor(s). You will ensure that our partners meet their commitments to us and that we provide the support they need to do so. You will be the key liaison between our Advocacy team and our co-sourcing vendor.
  
  
  Other Responsibilities Include:
  • Ensure the culture of the partnership stays true to our company objectives
  • Lead the communications strategy and execution to enable best in class partnership of the future
  • Drive continuous improvement by leveraging the partnership and contractual mutually beneficial language
  • Lead efforts to innovate beyond traditional partnership protocols
  • Lead strategic vision to align with company roadmap
  • Lead and actively manage vendor performance management, getting the best quality outcomes possible by identifying and addressing root cause performance gaps
  • Strong proven capability in contract comprehension and negotiation
  • Collaborate with vendor site leadership, QA, workforce management (WFM) and training to rapidly roll out changes as necessary
  • Work with WFM team to monitor KPIs against envisioned state and communicate/adjust where necessary
  • Quickly respond to and address any vendor needs, from tech issues and staffing requirements to operations support and reporting
  • Facilitate business reviews, QA calibrations, and workforce management syncs
  • Spend time on the ground being the eyes and ears at our partner sites
  • Partner with Finance to track savings and cost avoidance and participate in financial planning and forecasting
  • Develop and implement new business processes and initiatives as part of the Advocacy team
  Who You Are:
  • Minimum 3+ years of call/contact center leadership experience
  • Two + years in an operational and/or leadership role (Vendor Management, Site Management, QA, Training, Workforce Management, Program Management, etc)
  • Independent and work well with little-to-no direction: No micro-management here. You're capable of planning ahead and anticipating issues before they occur - making executive decisions when needed comes as second nature to you
  • Keen eye for detail, sound financial knowledge, data analytical skills, communication and problem solving
  • Excellent communication skills - capable of communicating comfortably with all levels of seniority
  • Experience troubleshooting technology bugs, monitoring real-time dashboards, facilitating with QA & training, and collaborating on a product roadmap - all in the course of a few hours
  • Creative and have learned to be innovative vs. reactive if it’s not clear how to tackle a problem. The best approach to you is to dive in instead of shying away
  • Able to connect and communicate with a wide range of people and teams and can provide clear directions and expectations to teams hundreds of miles away
  • A "Let’s get this done!" attitude, you aren't bothered when issues dangle without resolution. Do you get a sense of happiness from seeking out a problem and pushing until it’s fixed?
  • Able to travel up to 50% of the time, including international travel
  • You have an awesome sense of humor
  • Experience working in an outsourced call center and co-employment considerations preferred
  • Bachelor’s Degree preferred
  The best customer experiences are built with Zendesk. Zendesk’s powerful and flexible customer service and engagement platform scales to meet the needs of any business, from startups and small businesses to growth companies and enterprises. Zendesk serves businesses across a multitude of industries, with more than 125,000 paid customer accounts offering service and support in more than 30 languages. Headquartered in San Francisco, Zendesk operates worldwide with 15 offices in North America, Europe, Asia, Australia, and South America. Learn more at www.zendesk.com.
  
  
  Interested in knowing what we do in the community? Check out the Zendesk Neighbor Foundation to learn more about how we engage with, and provide support to, our local communities.  
  
  
  Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster diversity & inclusion in the workplace. Individuals seeking employment at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law.
  
  
  By submitting your application, you agree that Zendesk may collect your personal data for recruiting, global organization planning, and related purposes.  Zendesk's Candidate Privacy Notice explains what personal information Zendesk may process, where Zendesk may process your personal information, its purposes for processing your personal information, and the rights you can exercise over Zendesk’s use of your personal information.  
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  Customer Success
  Associate Customer Account Manager (Zendesk Sell, formerly Base)
  About Zendesk Sell
  Recently acquired by Zendesk (formerly Base), we're building a product for Salespeople called Zendesk Sell, part of the wider suite of Zendesk products. We have a big vision for 2020 and a small, highly talented team within Zendesk. Everyone at Zendesk has the opportunity to make a big impact on the productivity of millions. Zendesk is an amazing place to work for self-driven and dynamic people who solve big problems that disrupt a multi-billion dollar industry. Zendesk Sell began when we were frustrated by our own experience with CRM and was founded in 2009 based on a strong internal belief that businesses deserve better, smarter software. The Sell team is a small  and dynamic group (150 people) operating inside of the amazing Zendesk team of 2,500 employees.
  
  
  Why be an Associate Customer Success Manager at Zendesk-Sell?
  Passionate about customers? Love building relationships, speaking on the phone, and helping people? We are looking for candidates with 1-3 years of experience, particularly in customer success or account management.
  
  
  This position is exclusively focused on delighting Zendesk-Sell users in our small to mid-sized customers. You own the relationship from adoption to retention to renewal. Secondary responsibilities include product utilization analysis and reporting, suggesting product improvements from customer feedback, and notifying customers of product releases or improvements. You need to be comfortable in managing a large volume of relationships effectively.
  
  
  Your responsibilities will include:
  • Evangelize Zendesk-Sell to everyone from sales leaders to individual contributors.
  • Adoption of Zendesk-Sell by monitoring usage and executing the appropriate response.
  • Retention and renewal enablement by constantly communicating product enhancements.
  • Develop and execute upsell and expansion opportunities.
  Job requirements:
  • 1-3 years of experience either in customer success or sales.
  • Experience in a high-call volume environment (50+ calls / day).
  • Bachelor degree from an accredited 4 year university.
  • Lively and engaging phone presence.
  • Bonus Points: Previous sales experience.
  The best customer experiences are built with Zendesk. Zendesk’s powerful and flexible customer service and engagement platform scales to meet the needs of any business, from startups and small businesses to growth companies and enterprises. Zendesk serves businesses across a multitude of industries, with more than 125,000 paid customer accounts offering service and support in more than 30 languages. Headquartered in San Francisco, Zendesk operates worldwide with 15 offices in North America, Europe, Asia, Australia, and South America. Learn more at www.zendesk.com.
  
  
  Interested in knowing what we do in the community? Check out the Zendesk Neighbor Foundation to learn more about how we engage with, and provide support to, our local communities.  
  
  
  Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster diversity & inclusion in the workplace. Individuals seeking employment at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law.
  
  
  By submitting your application, you agree that Zendesk may collect your personal data for recruiting, global organization planning, and related purposes.  Zendesk's Candidate Privacy Notice explains what personal information Zendesk may process, where Zendesk may process your personal information, its purposes for processing your personal information, and the rights you can exercise over Zendesk’s use of your personal information.  
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  Customer Success Consultant
  Our Customer Success team advises and guides our wide array of enterprise customers as they map to a broad spectrum of business needs to Zendesk. We ensure customers are optimized and scaling effortlessly through impactful engagements, all focused on driving business and technical value. A key fixture of our Success team is the work our Success Consultants do to understand a customer’s business, work creatively to provide solutions to challenges, and ultimately help their business innovate and transform using Zendesk.
   
  Customer Success Consultants align to a portfolio of customers within a specific region and are responsible for minimizing churn/contraction risk while driving production adoption. You do this through proactively engaging with customers at specific points in their lifecycle with Zendesk; providing them experiences based on where their Customer Support maturity aligns within the broader spectrum. Alongside your teammates, you ensure that customers are seeing results from Zendesk and will continue their partnership.
  
  
  Responsibilities:
  • Actively manage a book of business to minimize churn and contraction, by providing technical and business value
  • Consult with support leaders across various industries to capture their business problems and work together on how to configure Zendesk in order to meet and exceed expectations
  • Partner with innovative, fast growing customers to optimize and transform support strategies
  • Partner with the sales team in your region to understand where at-risk customers exist and formulate a plan to mitigate churn/contraction
  • Conduct virtual and onsite meetings according to Customer Success methodology to get results, product adoption and ensure retention
  • Maintain a high level of integrity, empathy, and business insight across multiple customers at one time, connecting trends and themes as you go
  • Enjoy problem solving to understand the gaps in a user’s complex workflow and provide recommendations
  • Simultaneously prioritize for the best customer experience and while also staying keenly aware of the customer’s overall health and likelihood to renew
  • Proactively partner with customers along the lifecycle to share recommendations aligned to short term goals and long terms goals thru Configuration Reviews and Strategic Account Reviews
  • Have excellent presentation skills to keep customers engaged in virtual or onsite settings
  • Have worked with the Zendesk product suite, or a comparable Customer Support system
  Characteristics
  • Energized by working collaboratively to evolve and optimize a customer program
  • Love for teamwork and the ability to work within different internal groups to improve our customer’s experience
  • Thrives in a dynamic environment and works actively to learn and optimize skills to succeed
  • Proven ability to develop relationships quickly
  • Ability to manage several customers at different milestones in their lifecycle with Zendesk
  Required Skills/Experience:
  • Bachelor’s Degree
  • 3+ years of experience managing a portfolio of customers and impacting churn/contraction
  • Deep understanding of support process and infrastructure
  • Excellent instincts and ability to interface at Director Level contacts with ease
  • Excellent communication, interpersonal skills, and eloquent writing skills
  • Empathy and a unique ability to understand customer needs
  • Passionate about technology with demonstrated technical aptitude; experience at a technology company or relevant consultancy ideal
  • Passionate about customer service and how it can transform businesses
  • Strong project management or organizational skills and an ability to multitask without getting frazzled
  • Dedication to building a world-class, enterprise-class global customer experience together
  • Willing and able to travel domestically up to 25%
  #LI-KS1
  
  
  The best customer experiences are built with Zendesk. Zendesk’s powerful and flexible customer service and engagement platform scales to meet the needs of any business, from startups and small businesses to growth companies and enterprises. Zendesk serves businesses across a multitude of industries, with more than 125,000 paid customer accounts offering service and support in more than 30 languages. Headquartered in San Francisco, Zendesk operates worldwide with 15 offices in North America, Europe, Asia, Australia, and South America. Learn more at www.zendesk.com.
  
  
  Interested in knowing what we do in the community? Check out the Zendesk Neighbor Foundation to learn more about how we engage with, and provide support to, our local communities.  
  
  
  Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster diversity & inclusion in the workplace. Individuals seeking employment at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law.
  
  
  By submitting your application, you agree that Zendesk may collect your personal data for recruiting, global organization planning, and related purposes.  Zendesk's Candidate Privacy Notice explains what personal information Zendesk may process, where Zendesk may process your personal information, its purposes for processing your personal information, and the rights you can exercise over Zendesk’s use of your personal information.  
  Apply for this positionShare this position
  Principal Customer Account Manager (Zendesk Sell, formerly Base)
  About Zendesk Sell
  Recently acquired by Zendesk (formerly Base), we're building a product for Salespeople called Zendesk Sell, part of the wider suite of Zendesk products. We have a big vision for 2020 and a small, highly talented team within Zendesk. Everyone at Zendesk has the opportunity to make a big impact on the productivity of millions. Zendesk is an amazing place to work for self-driven and dynamic people who solve big problems that disrupt a multi-billion dollar industry. Zendesk Sell began when we were frustrated by our own experience with CRM and was founded in 2009 based on a strong internal belief that businesses deserve better, smarter software.
  
  
  The Sell team is a small and dynamic group (150 people) operating inside of the amazing Zendesk team of 2,500 employees.
  
  
  Why be a Principal Customer Account Manager at Zendesk Sell?
  • You will own your customer portfolio consisting of the world’s most progressive sales organizations
  • Be on the cutting edge with Sell’s largest and most strategic customers
  • Work with the small and ambitious Sell team part of the wider Zendesk team
  Responsibilities
  • Ownership of your customer portfolio of some of the largest and most strategic customers. You are wholly responsible for their current and future business with Zendesk Sell
  • Creation and execution of a proactive and consultative customer strategy for your customer to drive more value from Base by increasing their Sales
  • Build a strong, trusted partnership with your client team; ranging from CEOs, VPs of Sales, Project Managers, Sales Operations teams and IT stakeholders
  • Collaborate and lead internal Zendesk team members on the Sales, Services, Support and Technical teams to ensure seamless execution of your customer strategy
  • Oversee customer training and change management plans
  • Lead customer Steering Committee and Stakeholder meetings
  • Drive usage of Zendesk Sell from the ground up starting with end users to CEOs
  • Collaborate closely with Zendesk Account Executive on the customer strategy
  • Build comprehensive Account Health & Success Documents and lead Success Plans from start to finish
  • Own identifying expansion opportunities, execution of customer renewals and saving unhappy customers; responsible for the Expansion and Gross Churn number of your portfolio
  Requirements
  • 7+ years of experience as a Customer Success Manager, Account Manager, Consultant, Engagement Manager, Account Executive or Relationship Manager
  • Strong understanding of CRM and Sales Automation technologies
  • Previous experience working in Technology. Preference is given to business application software
  • Deep passion for driving value to customers
  • Experience directing cross-functional Customer teams
  Bonus Points
  • Previous Sales or technology Professional Services/ Implementation experience
  • MBA
  The best customer experiences are built with Zendesk. Zendesk’s powerful and flexible customer service and engagement platform scales to meet the needs of any business, from startups and small businesses to growth companies and enterprises. Zendesk serves businesses across a multitude of industries, with more than 125,000 paid customer accounts offering service and support in more than 30 languages. Headquartered in San Francisco, Zendesk operates worldwide with 15 offices in North America, Europe, Asia, Australia, and South America. Learn more at www.zendesk.com.
  
  
  Interested in knowing what we do in the community? Check out the Zendesk Neighbor Foundation to learn more about how we engage with, and provide support to, our local communities.  
  
  
  Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster diversity & inclusion in the workplace. Individuals seeking employment at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law.
  
  
  By submitting your application, you agree that Zendesk may collect your personal data for recruiting, global organization planning, and related purposes.  Zendesk's Candidate Privacy Notice explains what personal information Zendesk may process, where Zendesk may process your personal information, its purposes for processing your personal information, and the rights you can exercise over Zendesk’s use of your personal information.  
  Apply for this positionShare this position
  Principal Services Consultant (Zendesk Sell, formerly Base)
  About Zendesk Sell
  Recently acquired by Zendesk (formerly Base), we're building a product for Salespeople called Zendesk Sell, part of the wider suite of Zendesk products. We have a big vision for 2020 and a small, highly talented team within Zendesk. Everyone at Zendesk has the opportunity to make a big impact on the productivity of millions. Zendesk is an amazing place to work for self-driven and dynamic people who solve big problems that disrupt a multi-billion dollar industry. Zendesk Sell began when we were frustrated by our own experience with CRM and was founded in 2009 based on a strong internal belief that businesses deserve better, smarter software. The Sell team is a small  and dynamic group (150 people) operating inside of the amazing Zendesk team of 2,500 employees.
  
  
  Why become a Principal Services Consultant at Zendesk-Sell?
  • Be on the cutting edge leading programs with Sell’s largest customers
  • Work with the small and ambitious Sell team part of the wider Zendesk team
  • Real ownership of your projects and real influence in our Customer Success organization.
  What’s Expected of You?
  • Typically leading the end to end implementation for enterprise, Sell’s largest and most strategic customers, including global or complex technical integration solution delivery.
  • Determining business solutions for sales organizations, developing project plans, outlining execution, and maturing customers engagements into long-standing business relationships.
  • Taking customer goals and presenting attainable project plans.
  • Understanding and analyzing sales business requirements to determine Zendesk Sell solution design.
  • Building customer relationship from Administrators, Program Managers, Sales Operations, Sales Leadership & CEOs.
  • Supervising change management and 3rd party integrations.
  • Developing and managing long term relationships with customers.
  • Understanding the overall customer system landscape and managing the strategy for integration and custom solution delivery, including working with engineering team to scope and define technical requirements of project as necessary.
  • Preparing standard, and custom training via webinars and/or classroom methods.
  • Providing reports post implementation to ensure adoption, satisfaction, and ROI.
  • Regional and global travel 10% to 40%.
  Requirements:
  • BA/BS degree in a technical or business oriented field.
  • 7+ years of experience in enterprise SaaS/software implementations, Account Management, Sales or other relevant business consulting.
  • Advanced project management skills and strong functional requirements gathering skills.
  • Experience with scoping and managing technical / integration solution delivery.
  • Exceptional customer presence and presentation skills; comfortable in talking with C-level executives.
  • Proven ability to lead, and manage a team oriented environment.
  #LI-GS1
  
  
  The best customer experiences are built with Zendesk. Zendesk’s powerful and flexible customer service and engagement platform scales to meet the needs of any business, from startups and small businesses to growth companies and enterprises. Zendesk serves businesses across a multitude of industries, with more than 125,000 paid customer accounts offering service and support in more than 30 languages. Headquartered in San Francisco, Zendesk operates worldwide with 15 offices in North America, Europe, Asia, Australia, and South America. Learn more at www.zendesk.com.
  
  
  Interested in knowing what we do in the community? Check out the Zendesk Neighbor Foundation to learn more about how we engage with, and provide support to, our local communities.  
  
  
  Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster diversity & inclusion in the workplace. Individuals seeking employment at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law.
  
  
  By submitting your application, you agree that Zendesk may collect your personal data for recruiting, global organization planning, and related purposes.  Zendesk's Candidate Privacy Notice explains what personal information Zendesk may process, where Zendesk may process your personal information, its purposes for processing your personal information, and the rights you can exercise over Zendesk’s use of your personal information.  
  Apply for this positionShare this position
  Senior Customer Account Manager (Zendesk Sell, formerly Base)
  About Zendesk Sell
  Recently acquired by Zendesk (formerly Base), we're building a product for Salespeople called Zendesk Sell, part of the wider suite of Zendesk products. We have a big vision for 2020 and a small, highly talented team within Zendesk. Everyone at Zendesk has the opportunity to make a big impact on the productivity of millions. Zendesk is an amazing place to work for self-driven and dynamic people who solve big problems that disrupt a multi-billion dollar industry. Zendesk Sell began when we were frustrated by our own experience with CRM and was founded in 2009 based on a strong internal belief that businesses deserve better, smarter software. The Sell team is a small  and dynamic group (150 people) operating inside of the amazing Zendesk team of 2,500 employees.
  
  
  Why be a Senior Customer Account Manager at Zendesk Sell?
  • You will own your customer portfolio consisting of the world’s most progressive sales organizations.
  • Be on the cutting edge with Sell’s largest customers
  • Work with the small and ambitious Sell team part of the wider Zendesk team
  Responsibilities:
  • Ownership of your customer portfolio of some of the largest and most strategic customers. You are wholly responsible for their current and future business with Zendesk Sell.
  • Creation and execution of a proactive and consultative customer strategy for your customer to drive more value from Base by increasing their Sales.
  • Build a strong, trusted partnership with your client team; ranging from CEOs, VPs of Sales, Project Managers, Sales Operations teams and IT stakeholders.
  • Collaborate and lead internal Zendesk team members on the Sales, Services, Support and Technical teams to ensure seamless execution of your customer strategy.
  • Lead customer trainings
  • Drive usage of Zendesk Sell from the ground up starting with end users to CEOs
  • Collaborate closely with Zendesk Account Executive on the customer strategy
  • Build comprehensive Account Health & Success Documents and lead Success Plans from start to finish
  • Own identifying expansion opportunities, execution of customer renewals and saving unhappy customers; responsible for the Expansion and Gross Churn number of your portfolio
  Requirements:
  • 5+ years of experience as a Customer Success Manager, Account Manager, Consultant, Engagement Manager, Account Executive or Relationship Manager.
  • Strong understanding of CRM.
  • Employment experience in technology. Preference is given to business application software.
  • Deep passion for driving value to the customer.
  Bonus Points:
  • Previous sales experience.
  • MBA.
  #LI-GS1
  
  
  The best customer experiences are built with Zendesk. Zendesk’s powerful and flexible customer service and engagement platform scales to meet the needs of any business, from startups and small businesses to growth companies and enterprises. Zendesk serves businesses across a multitude of industries, with more than 125,000 paid customer accounts offering service and support in more than 30 languages. Headquartered in San Francisco, Zendesk operates worldwide with 15 offices in North America, Europe, Asia, Australia, and South America. Learn more at www.zendesk.com.
  
  
  Interested in knowing what we do in the community? Check out the Zendesk Neighbor Foundation to learn more about how we engage with, and provide support to, our local communities.  
  
  
  Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster diversity & inclusion in the workplace. Individuals seeking employment at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law.
  
  
  By submitting your application, you agree that Zendesk may collect your personal data for recruiting, global organization planning, and related purposes.  Zendesk's Candidate Privacy Notice explains what personal information Zendesk may process, where Zendesk may process your personal information, its purposes for processing your personal information, and the rights you can exercise over Zendesk’s use of your personal information.  
  Apply for this positionShare this position
  Data & Analytics
  Manager, Customer Analytics
  This position is part of the Enterprise Data & Analytics (ED&A) team, a high-performing group chartered with delivering a beautifully simple analytics foundation and service that allows Zendesk to scale to a $1 Billion and beyond. Our team focuses on building and maintaining a data platform, easy-to-consume curated datasets, and the muscle to deliver insights for the entire company to make data-driven decisions.
  
  
  The Manager, Customer Analytics role is responsible for supporting our business partners in the Customer Experience (CX) organization with analytics and insights related to the customer lifecycle and touch points at various points along the way. This role is new and will require significant investment around defining the role within the organization as well as within the ED&A team. This role will manage two analysts that will be working on two areas: Customer Lifecycle and Customer Health. You will be the main point of contact for strategic CX projects such as defining the optimal multi-product experience, measuring and tracking the results of data-driven engagements and usage-triggered flows, and providing analysis and recommendations related to renewal processes.
  
  
  Responsibilities:
  • Manage two analysts that will focus on different but overlapping areas of work, namely, Customer Lifecycle and Customer Health
  • Customer Lifecycle: Provide insights to capture lost renewal/upsell opportunities, minimize churn/contraction risks, and identify upsell / cross-sell opportunities
  • Customer Health: Provide analytical support to identify use cases, enable adoption and measure accuracy of Customer Health Index (CHI) scores derived from ML models built by our Data Science team
  • Navigate the unstructured and undefined data infrastructure to join together relevant data from multiple sources in a way that sheds light on customer behaviors and interactions
  • Support our Enablement team to build a more robust data foundation around the customer rather than around individual transactions/events
  • Build strong relationships with internal stakeholders across multiple functional areas to deliver holistic customer insights, including leveraging the knowledge of subject matter experts on product engagement, support experience, sales/success engagements, marketing touch points, etc.
  • Track, prioritize, and project manage projects and requests that is informed by leadership guidance and potential ROI
  Requirements:
  • BS/BA or equivalent in a quantitative field e.g., math, statistics, engineering, economics, finance, computer science; MBA preferred
  • MINIMUM of 8+ years experience in Business/Operations/Product Analytics
  • Previous people management experienceAdvanced SQL skills a must
  • Familiarity with BigQuery and data visualization tools a plus
  • Previous experience in Sales Operations, Marketing Operations, Customer Success/Customer Operations preferred (within software/SaaS industry a plus)
  • Self-motivated and thrives in ambiguous, fast-paced environments
  • Eager to be a leader at Zendesk in understanding what customer health means, and willing to go deep and learn from co-workers and other CX companies about this aspect of the industry.
  • Strong communication skills, both written and oral, and an ability to listen and understand root needs across many different business units, each with their own perspectives on our customer experience.
  • A seeker of insight, who is driven to use data that, presented in the right way at the right time, allows Zendesk to take action and radically improves the experience of our customers.
  • A proficient data visualizer and empathetic listener, who can design solutions (e.g. reports, dashboards) that significantly improve business in spite of the inevitable issues with data availability, format, quality, source, etc.
  • Deeply passionate about customer health; shares our urgency to find those who aren’t getting as much out of Zendesk or are obscured from us, and tee-them-up in a way that enables the rest of the company to help drive business and technical value.
  • Using data to do this over and over at scale for a demonstrable impact.
  • Interested in building advanced data skills, particularly in machine-learning and big-data.
  The best customer experiences are built with Zendesk. Zendesk’s powerful and flexible customer service and engagement platform scales to meet the needs of any business, from startups and small businesses to growth companies and enterprises. Zendesk serves businesses across a multitude of industries, with more than 125,000 paid customer accounts offering service and support in more than 30 languages. Headquartered in San Francisco, Zendesk operates worldwide with 15 offices in North America, Europe, Asia, Australia, and South America. Learn more at www.zendesk.com.
  
  
  Interested in knowing what we do in the community? Check out the Zendesk Neighbor Foundation to learn more about how we engage with, and provide support to, our local communities.  
  
  
  Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster diversity & inclusion in the workplace. Individuals seeking employment at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law.
  
  
  By submitting your application, you agree that Zendesk may collect your personal data for recruiting, global organization planning, and related purposes.  Zendesk's Candidate Privacy Notice explains what personal information Zendesk may process, where Zendesk may process your personal information, its purposes for processing your personal information, and the rights you can exercise over Zendesk’s use of your personal information.  
  Apply for this positionShare this position
  Senior Analyst, Customer Experience
  This position is part of the Enterprise Data & Analytics team, a high-performing group chartered with delivering a beautifully simple analytics foundation and service that allows Zendesk to scale to a $1 Billion and beyond. Our team focuses on building and maintaining a data platform, easy-to-consume curated datasets, and the muscle to deliver insights for the entire company to make data-driven decisions.
  The Sr Analyst, Customer Experience role is responsible for supporting our business partners in the Customer Experience (CX) organization with analytics and insights related to the customer lifecycle and touch points at various points along the way. This role is also focused on navigating the unstructured and undefined data infrastructure to join together relevant data from multiple sources in a way that sheds light on customer behaviors and interactions. You will be the lead analyst on strategic projects such as defining the optimal multi-product experience, measuring and tracking the results of data-driven engagements and usage-triggered flows, and providing analysis and recommendations related to renewal processes.
  
  
  Responsibilities:
  • Provide analyses and insights that inform biggest areas of opportunity to optimize customer acquisition and retention
  • Design, measure and track the results of specific business actions such as marketing campaign, Success outreach, etc. through various testing approaches e.g. A/B experiment
  • Analyze customer data from any and all sources to identify leading indicators and signals related to key points in the customer lifecycle such as onboarding, renewal, cross-sell expansion
  • Support our Enablement team to build a more robust data foundation around the customer rather than around individual transactions/events
  • Design, build, and manage any necessary reports and dashboards to enable CX and GTM teams to gain the right level of visibility to understand our customer base and customer lifecycle by cohort/persona/etc.
  • Build strong relationships with internal stakeholders across multiple functional areas to deliver holistic customer insights
  • Track, prioritize, and project manage projects and requests that is informed by leadership guidance and potential ROI
  Requirements:
  • BS/BA or equivalent in a quantitative field e.g., math, statistics, engineering, economics, finance, computer science
  • MINIMUM of 5+ years experience in Business/Operations/Product Analytics
  • Advanced SQL skills a must
  • Familiarity with BigQuery and data visualization tools a plus
  • Previous experience in Sales Operations, Marketing Operations, Customer Success/Customer Operations preferred (within software/SaaS industry a plus)
  • Self-motivated and thrives in ambiguous, fast-paced environments
  • Eager to be a leader at Zendesk in understanding what customer health means, and willing to go deep and learn from co-workers and other CX companies about this aspect of the industry.
  • Strong communication skills, both written and oral, and an ability to listen and understand root needs across many different business units, each with their own perspectives on our customer experience.
  • A seeker of insight, who is driven to use data that, presented in the right way at the right time, allows Zendesk to take action and radically improves the experience of our customers.
  • A proficient data visualizer and empathetic listener, who can design solutions (e.g. reports, dashboards) that significantly improve business in spite of the inevitable issues with data availability, format, quality, source, etc.
  • Deeply passionate about customer health; shares our urgency to find those who aren’t getting as much out of Zendesk or are obscured from us, and tee-them-up in a way that enables the rest of the company to help drive business and technical value.
  • Using data to do this over and over at scale for a demonstrable impact. Interested in building advanced data skills, particularly in machine-learning and big-data.
  The best customer experiences are built with Zendesk. Zendesk’s powerful and flexible customer service and engagement platform scales to meet the needs of any business, from startups and small businesses to growth companies and enterprises. Zendesk serves businesses across a multitude of industries, with more than 125,000 paid customer accounts offering service and support in more than 30 languages. Headquartered in San Francisco, Zendesk operates worldwide with 15 offices in North America, Europe, Asia, Australia, and South America. Learn more at www.zendesk.com.
  
  
  Interested in knowing what we do in the community? Check out the Zendesk Neighbor Foundation to learn more about how we engage with, and provide support to, our local communities.  
  
  
  Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster diversity & inclusion in the workplace. Individuals seeking employment at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law.
  
  
  By submitting your application, you agree that Zendesk may collect your personal data for recruiting, global organization planning, and related purposes.  Zendesk's Candidate Privacy Notice explains what personal information Zendesk may process, where Zendesk may process your personal information, its purposes for processing your personal information, and the rights you can exercise over Zendesk’s use of your personal information.  
  Apply for this positionShare this position
  Senior Analyst, Customer Health
  This position is part of the Enterprise Data & Analytics team, a high-performance group chartered with delivering a beautifully simple analytics foundation. Our service allows Zendesk to scale to a $1 Billion and beyond. Our team focuses on building and maintaining a data platform, easy-to-consume curated datasets, and the muscle to deliver insights for the entire company to make data-driven decisions.
  
  
  As the Sr Analyst, Customer Health you are responsible for supporting our business partners in the GTM organization with providing analytics and insights that measure the health of customers. In this role you will perform analyses and build solutions that help a variety of teams. This includes helping Retention Marketing and Customer Success understand what types of customers are at high risk of churning, and Sales and Growth Marketing understand which customers have high likelihood of upgrading to a higher plan.
  
  
  You will also ensure that the outputs of existing and future machine learning models built by our data scientists are meaningful and consumable for Sales, Marketing and Success. You will provide insights to data scientists that informs model building or retraining, validating model outputs. This enables business partners to understand and use model outputs, and provide insights derived from model outputs. As the bridge between data-savvy and customer-savvy teams, you are capable of speaking both languages and facilitating partnership across groups with different priorities.
  
  
  Responsibilities:
  • You will deliver insights, tools and solutions that ensures that Marketing, Sales and Success are targeting and contacting the right customers
  • Analyze customer data from product warehouses, Success programs, Support, Finance, and Sales ops. You will partner with customer-savvy business leaders and their teams to identify the signals of health and the current deficiencies
  • Support our Enterprise Data science team to help them develop the best models possible that address our most challenging and critical customer issues
  • Design, build, and manage the necessary reports and dashboards to deliver the customer success and marketing teams with the data they need to consume model output
  • Broker data discussions across various business units, where each may have a different set of signals and/or visions of customer health. Work always to find the simplest solution that will serve customers the best, and be willing to set aside perfection when it doesn’t best serve us
  • Support GTM business teams with ad-hoc data delving that will substantiate or disprove health-related hunches, and craft work-lists of at-risk customers to drive high-urgency solutions
  • Use customer data, cross-referenced against customer success programs, to identify whether (and how much) our models are properly classifying our customers. Queue-up data to both celebrate our success, and learn from our gaps and deficiencies
  • Track, prioritize, and project manage any additional reporting/data based projects
  Requirements:
  • BS/BA or equivalent in a quantitative field e.g., math, statistics, engineering, economics, finance, computer science
  • MINIMUM of 5+ years experience in Business/Operations/Product Analytics
  • Advanced SQL skills. Familiar with BigQuery and data visualization tools
  • Previous experience in Sales Operations, Marketing Operations, Customer Success/Customer Operations preferred (within software/SaaS industry a plus)
  • Self-motivated and driven by the purpose outlined above. Eager to be a leader at Zendesk in understanding what customer health means, and willing to go deep and learn from co-workers and other CX companies about this aspect of the industry
  • You produce on-time and quality data deliverables, with a knack for visualization and/or process design enabling the recipient to achieve their business objective quickly (and enjoyably!)
  • You possess a well-established personal processes to handle multiple requests from varied partners. You maintain clear priorities, adjust when needed, and are enthusiastic throughout the process
  • You have strong communication skills, both written and oral. You also have the ability to listen and understand root needs across various business units, each with their own perspectives on our customer experience
  • You are a seeker of insight, who is driven to use data that allows the business to take action and radically improve customer experience
  • A proficient data visualizer and empathetic listener, who can design solutions (e.g. reports, dashboards) that significantly improve business in spite of the inevitable issues with data availability, format, quality, source, etc.
  • Deeply passionate about customer health; shares our urgency to find those who aren’t getting as much out of Zendesk or are obscured from us, and tee-them-up in a way that enables the rest of the company to help drive business and technical value. Using data to do this over and over at scale for a demonstrable impact
  • Interested in building advanced data skills, particularly in machine-learning and big-data
  The best customer experiences are built with Zendesk. Zendesk’s powerful and flexible customer service and engagement platform scales to meet the needs of any business, from startups and small businesses to growth companies and enterprises. Zendesk serves businesses across a multitude of industries, with more than 125,000 paid customer accounts offering service and support in more than 30 languages. Headquartered in San Francisco, Zendesk operates worldwide with 15 offices in North America, Europe, Asia, Australia, and South America. Learn more at www.zendesk.com.
  
  
  Interested in knowing what we do in the community? Check out the Zendesk Neighbor Foundation to learn more about how we engage with, and provide support to, our local communities.  
  
  
  Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster diversity & inclusion in the workplace. Individuals seeking employment at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law.
  
  
  By submitting your application, you agree that Zendesk may collect your personal data for recruiting, global organization planning, and related purposes.  Zendesk's Candidate Privacy Notice explains what personal information Zendesk may process, where Zendesk may process your personal information, its purposes for processing your personal information, and the rights you can exercise over Zendesk’s use of your personal information.  
  Apply for this positionShare this position
  Engineering & Product
  Engineering Manager, Foundation Interface
  As Zendesk has grown over the past ten years, we have continued to innovate and expand our product suite. We are looking for a talented Software Engineering manager to join the Zendesk Foundation team and help us build our Self Service platform team in Madison!
  
  
  As the Foundation Interface Engineering Manager, you will be responsible for managing a small and growing team.  You are responsible for hiring future talented software engineers, managing your team’s health and meeting regularly 1 on 1 to mentor and coach your direct reports.
  
  
  Your team will be building and maintaining a system that will be at the core of our new engineering platform. This system will coordinate cloud resource provisioning requests to APIs created by other Foundation teams. You will be defining the self-service interface that will help enable our engineering teams to easily provision resources in the cloud that align with Zendesk standards. You’ll put your deep experience in working with, and building APIs to use in an area that will immediately provide business value.
  
  
  What you get to do every day:
  • Lead and grow the foundation interface team in Madison
  • Create an environment that is conducive to happy and productive work for your team
  • Support your team members in their individual goals - technical, career and personal
  • Work closely with a cross-functional global team to shape the future of the product
  • Participate in all phases of the software lifecycle, from design to delivery
  • Help your team with continuously improving productivity
  • Contribute to technical work and discussions when needed
  What you bring to the role:
  • Experience working with APIs
  • Great communication and collaboration skills
  • Strong technical ability, but prefers to lean into your leadership skills
  • Successfully built a team, defined the mission, and achieved goals
  • A background in shipping high-quality software products
  • A passion for sustaining a healthy and effective work environment
  • A team first mentality
  Nice to haves:
  • First hand experience working with AWS (or another cloud provider) products and services
  • BS degree in Computer Science or a related technical field
  The best customer experiences are built with Zendesk. Zendesk’s powerful and flexible customer service and engagement platform scales to meet the needs of any business, from startups and small businesses to growth companies and enterprises. Zendesk serves businesses across a multitude of industries, with more than 125,000 paid customer accounts offering service and support in more than 30 languages. Headquartered in San Francisco, Zendesk operates worldwide with 15 offices in North America, Europe, Asia, Australia, and South America. Learn more at www.zendesk.com.
  
  
  Interested in knowing what we do in the community? Check out the Zendesk Neighbor Foundation to learn more about how we engage with, and provide support to, our local communities.  
  
  
  Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster diversity & inclusion in the workplace. Individuals seeking employment at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law.
  
  
  By submitting your application, you agree that Zendesk may collect your personal data for recruiting, global organization planning, and related purposes.  Zendesk's Candidate Privacy Notice explains what personal information Zendesk may process, where Zendesk may process your personal information, its purposes for processing your personal information, and the rights you can exercise over Zendesk’s use of your personal information.  
  Apply for this positionShare this position
  Principal Engineer, Engineering Productivity
  Zendesk is looking for a Principal Engineer to join our Engineering Productivity team in San Francisco. You will be working with a group of highly-skilled software engineers to automate and accelerate the deployment process from check-in to production, provide tools used to build and test Zendesk applications, and provide development and test environments to Zendesk Engineering. This is an excellent opportunity to have a large impact on an entire engineering organization.
  
  
  What you get to do every day:
  • Write prototype and production grade code.
  • Work closely with senior leadership to transform visions & roadmaps into reality.
  • Provide technical leadership to our Engineering Productivity teams.
  • Cultivate collaboration between the Engineering Productivity teams and other engineering teams.
  • Support our existing tools while building the next generation of self-service release engineering tools to improve our engineering productivity.
  • Support our existing dev and test environments while building better on-demand environments to support rapid deployments.
  • Find opportunities for improvement by challenging the status quo and suggesting alternative and creative solutions.
  What you bring to the role:
  • Ability to transform visions & roadmaps into reality.
  • Excellent verbal and written communication skills, and interpersonal skills.
  • Expert knowledge in and strong hands-on experience with configuration, infrastructure, automation, and operations.
  • Tactics and strategies for building & releasing internal products to highly technical users in a large multi-product SaaS organization.
  • Experience with cloud-based solutions (AWS, GCP, etc) and container orchestration tools (Kubernetes, Mesos, etc).
  • Experience with infrastructure management tools (Chef, Terraform).
  • Experience with CI/CD tools (Jenkins, Spinnaker).
  • Experience with development tools on Kubernetes (Ksync, Telepresence).
  • Ability to collaborate with remote teams.
  The best customer experiences are built with Zendesk. Zendesk’s powerful and flexible customer service and engagement platform scales to meet the needs of any business, from startups and small businesses to growth companies and enterprises. Zendesk serves businesses across a multitude of industries, with more than 125,000 paid customer accounts offering service and support in more than 30 languages. Headquartered in San Francisco, Zendesk operates worldwide with 15 offices in North America, Europe, Asia, Australia, and South America. Learn more at www.zendesk.com.
  
  
  Interested in knowing what we do in the community? Check out the Zendesk Neighbor Foundation to learn more about how we engage with, and provide support to, our local communities.  
  
  
  Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster diversity & inclusion in the workplace. Individuals seeking employment at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law.
  
  
  By submitting your application, you agree that Zendesk may collect your personal data for recruiting, global organization planning, and related purposes.  Zendesk's Candidate Privacy Notice explains what personal information Zendesk may process, where Zendesk may process your personal information, its purposes for processing your personal information, and the rights you can exercise over Zendesk’s use of your personal information.  
  Apply for this positionShare this position
  Product Manager, Growth
  Zendesk is seeking a Product Manager to lead its payments growth team. In this role, your mission is to drive business growth by optimizing Zendesk shopping cart to maximize trial conversions, expansion, and retention. You will work with a talented team of engineers, designers, and marketers to build a scalable experimentation platform and optimize monetization opportunities in the purchasing funnel through iterative A/B testing and rigorous data analysis.
  
  
  What do you get to do in this role?
  • Define and evangelize your vision for payments growth across the organization
  • Develop a deep understanding of our customer’s buying and billing needs and advocate relentlessly for the best shopping experience on their behalf through market research, experimentation, user testing, and data analysis
  • Build the product roadmap and work closely with a variety of stakeholders and cross-functional teams to execute the roadmap by planning and prioritizing objectively
  • Define and drive A/B and multivariate tests to identify key drivers of growth and optimize conversion, expansion, and retention
  • Work closely with engineers and data analysts to scale our experimentation platform and data infrastructure
  • Set your engineering team for success by collaborating closely with them in sprint activities, providing them with relevant user stories and guiding them in the estimation
  • Clearly present your findings and recommendations from experiments to executive stakeholders
  What do you bring to this role?
  • 3+ years of experience in product management within high-paced, agile SaaS environments
  • Good understanding of SaaS subscription management and e-commerce optimizations
  • Experience designing, implementing and analyzing A/B/n tests
  • You have strong analytical skills. You understand cohort analysis, segmentation, statistical significance and know how to derive insights from large amounts of data.
  • Excellent verbal and written communication skills Willingness to present and defend your ideas to other key stakeholders
  The best customer experiences are built with Zendesk. Zendesk’s powerful and flexible customer service and engagement platform scales to meet the needs of any business, from startups and small businesses to growth companies and enterprises. Zendesk serves businesses across a multitude of industries, with more than 125,000 paid customer accounts offering service and support in more than 30 languages. Headquartered in San Francisco, Zendesk operates worldwide with 15 offices in North America, Europe, Asia, Australia, and South America. Learn more at www.zendesk.com.
  
  
  Interested in knowing what we do in the community? Check out the Zendesk Neighbor Foundation to learn more about how we engage with, and provide support to, our local communities.  
  
  
  Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster diversity & inclusion in the workplace. Individuals seeking employment at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law.
  
  
  By submitting your application, you agree that Zendesk may collect your personal data for recruiting, global organization planning, and related purposes.  Zendesk's Candidate Privacy Notice explains what personal information Zendesk may process, where Zendesk may process your personal information, its purposes for processing your personal information, and the rights you can exercise over Zendesk’s use of your personal information.  
  Apply for this positionShare this position
  Senior Software Engineer, Anti-Abuse Platform
  Zendesk is looking for a Senior Software Engineer to join our anti-abuse engineering team. We are a distributed team with members in the San Francisco, Madison, Melbourne and Dublin offices. You will be working with a group of highly skilled engineers, data analysts and product partners, building out our new generation of fraud prevention systems at scale.
  
  
  Fraud prevention is a complex and challenging problem at Zendesk. We are utilizing cutting-edge technologies like real-time data processing and machine learning to protect Zendesk's infrastructure and our customers. You will havethe chance to collaborate with a wide variety of teams, including partners in Product, Customer Advocacy, Security, Email, Legal, Finance, and Operations. Are you interested in the technology or the field? Come join us!
  
  
  This is a full-time position and located in our Madison office.
  
  
  About you:
  • You are curious and love solving hard problems.
  • You are passionate about building highly available systems.
  • You are a strong believer in making data-informed decisions.
  • You strongly agree on service and code ownership.
  What you get to do every day:
  • Design and operate fraud prevention systems that detect fraud activities from millions of signals in near real time.
  • Work in a dynamic agile team and use the latest technologies (e.g. Kubernetes, Apache Flink, Akka) to deliver highly scalable systems.
  • Design and refine our data ETL pipelines to help abuse analysts make accurate decisions so we can prevent fraud quickly and effectively.
  • Devote effort in making our systems better every day. Including but not limited to: continuously refactor code to confirm SOLID principles, improve service SLI/SLO, be responsible for service incidents.
  • Collaborate with product managers, data analysts, and advocacy teams to understand ongoing abuse issues and come up with creative solutions.
  • Collaborate with various product teams to enhance and integrate abuse-fighting capabilities into our platform.
  What you bring to the role:
  • 3+ years of software engineering experience. You've worked in multiple languages, but bring in deep knowledge of Scala, Akka, Play framework or equivalent ones.
  • Hands-on experience with Python is helpful.
  • Shown experience in designing and implementing successful data ETL pipelines.
  • Shown experience in designing and implementing highly available systems, e.g. REST/gRPC endpoints.
  • Strong communication skills, including the ability to convey highly technical information in an accessible manner.
  • Ability to work independently yet fully integrate with worldwide, remote teams.
  • Can-do attitude with a focus on problem solving, product quality, and a strong desire to get the job done.
  Nice to have:
  • Working knowledge/expertise in the abuse domain.
  • Previous data mining/machine learning experience is a plus.
  • Familiarity with AWS Athena, Apache Kafka.
  How we hire:
  
  
  We really hate writing code on whiteboards (does anyone like it?). So as part of our interview process we will ask you to complete a small at-home coding challenge. We do this so that awesome future teammates have the opportunity to demonstrate their abilities while making use of the tools, technologies, and resources they would normally use. Our challenges are structured so that they should only take a few hours to complete and we allow a week for you to take on the challenge while balancing the effort against your other dedications. We will review and evaluate each submission (our evaluation criteria will be included with the coding challenge), and if we move forward with an on-site interview, your code will be used during the interview day as the foundation for a code review and pair-programming session.
  
  
  In your application, please make sure to send us your GitHub/Bitbucket account.
  
  
  
  
  The best customer experiences are built with Zendesk. Zendesk’s powerful and flexible customer service and engagement platform scales to meet the needs of any business, from startups and small businesses to growth companies and enterprises. Zendesk serves businesses across a multitude of industries, with more than 125,000 paid customer accounts offering service and support in more than 30 languages. Headquartered in San Francisco, Zendesk operates worldwide with 15 offices in North America, Europe, Asia, Australia, and South America. Learn more at www.zendesk.com.
  
  
  Interested in knowing what we do in the community? Check out the Zendesk Neighbor Foundation to learn more about how we engage with, and provide support to, our local communities.  
  
  
  Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster diversity & inclusion in the workplace. Individuals seeking employment at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law.
  
  
  By submitting your application, you agree that Zendesk may collect your personal data for recruiting, global organization planning, and related purposes.  Zendesk's Candidate Privacy Notice explains what personal information Zendesk may process, where Zendesk may process your personal information, its purposes for processing your personal information, and the rights you can exercise over Zendesk’s use of your personal information.  
  Apply for this positionShare this position
  Senior Software Engineer, Core Services
  The Zendesk Core Services team is looking for a well-rounded backend engineer with experience building, integrating and designing complex web applications. Come help us build a beautifully simple and secure purchasing experience across the Zendesk family of products.  
  
  
  What you get to do every day:
  • Work on interesting subscription management challenges, lead by example demonstrating best practices around code development, design, test, review, documentation and other engineering disciplines
  • Breakaway from existing Ruby on Rails subscription/purchasing monolithic codebase and migrate features as well as build new microservices on Kubernetes and AWS platform
  • Work closely with product management to build new subscription management, purchasing, and trial conversion features
  • Provide support to internal operation and ITCRM teams to ensure systems are compliant and secure
  What you bring to the role:
  • Extensive experience building, managing and scaling APIs, preferably in a Rails environment
  • Experience in session management, object relational mapping, object caching, RESTful web services.
  • Experience developing APIs and integrating third party API services
  • Experience working in an agile development environment (Scrum, Kanban)
  • Comfortable with querying and developing against relational databases, such as MySQL or Aurora
  • Strong desire for high quality and solid grasp of testing methodologies (RSpec, integration, etc.)
  Nice to have:
  • Experience with React or EmberJS or similar JavaScript MVC framework, full stack development with RoR
  • Experience working in a fast paced environment with continuous integration, unit/integration/load/performance testing
  • Experience working on open source projects with an active GitHub repo
  • Experience with billing platforms and services (Zuora, Braintree, PayPal), multi-currency, internationalization, payment processing, subscription modeling, fraud detection.
  • Experience with Continuous Integration systems or Continuous Deployment / Delivery (Travis, Jenkins)
  The best customer experiences are built with Zendesk. Zendesk’s powerful and flexible customer service and engagement platform scales to meet the needs of any business, from startups and small businesses to growth companies and enterprises. Zendesk serves businesses across a multitude of industries, with more than 125,000 paid customer accounts offering service and support in more than 30 languages. Headquartered in San Francisco, Zendesk operates worldwide with 15 offices in North America, Europe, Asia, Australia, and South America. Learn more at www.zendesk.com.
  
  
  Interested in knowing what we do in the community? Check out the Zendesk Neighbor Foundation to learn more about how we engage with, and provide support to, our local communities.  
  
  
  Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster diversity & inclusion in the workplace. Individuals seeking employment at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law.
  
  
  By submitting your application, you agree that Zendesk may collect your personal data for recruiting, global organization planning, and related purposes.  Zendesk's Candidate Privacy Notice explains what personal information Zendesk may process, where Zendesk may process your personal information, its purposes for processing your personal information, and the rights you can exercise over Zendesk’s use of your personal information.  
  Apply for this positionShare this position
  Senior Software Engineer, Engineering Productivity
  Zendesk is looking for a Sr. Software Engineer to join our Engineering Productivity team in Madison, Wisconsin. You will be working with a group of highly-skilled software engineers to simplify development workflows through the automation and acceleration of our delivery pipeline. This is an excellent opportunity to have a large impact on an entire engineering organization as virtually all of Zendesk engineers are our partners and customers.
  
  
  What you get to do every day:
  • Write prototype and production grade code
  • Work closely with senior leadership to transform visions & roadmaps into reality
  • Work closely with development teams to learn of their use cases and workflows, and turn them into requirements
  • Cultivate collaboration between the Engineering Productivity teams and other engineering teams
  • Support our existing tools while building the next generation of self-service release engineering tools to improve our engineering productivity
  • Find opportunities for improvement by challenging the status quo and suggesting alternative and creative solutions
  What you bring to the role:
  • Minimum of five years of experience with configuration, infrastructure, automation, and operations
  • Programming experience with Golang and/or Ruby
  • Excellent verbal and written communication skills, and interpersonal skills
  • Experience with cloud-based solutions (AWS, GCP, etc) and container orchestration tools (Kubernetes, Mesos, etc)
  • Experience with infrastructure management tools (Chef, Terraform)
  • Experience with CI/CD tools (Jenkins, Spinnaker)
  • Experience with development tools on Kubernetes (Ksync, Telepresence)
  • Ability to collaborate with remote teams.
  The best customer experiences are built with Zendesk. Zendesk’s powerful and flexible customer service and engagement platform scales to meet the needs of any business, from startups and small businesses to growth companies and enterprises. Zendesk serves businesses across a multitude of industries, with more than 125,000 paid customer accounts offering service and support in more than 30 languages. Headquartered in San Francisco, Zendesk operates worldwide with 15 offices in North America, Europe, Asia, Australia, and South America. Learn more at www.zendesk.com.
  
  
  Interested in knowing what we do in the community? Check out the Zendesk Neighbor Foundation to learn more about how we engage with, and provide support to, our local communities.  
  
  
  Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster diversity & inclusion in the workplace. Individuals seeking employment at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law.
  
  
  By submitting your application, you agree that Zendesk may collect your personal data for recruiting, global organization planning, and related purposes.  Zendesk's Candidate Privacy Notice explains what personal information Zendesk may process, where Zendesk may process your personal information, its purposes for processing your personal information, and the rights you can exercise over Zendesk’s use of your personal information.  
  Apply for this positionShare this position
  Senior Software Engineer, Foundation Configuration
  Zendesk is a rapidly growing company with an amazing product and exceptional employees. We’re looking for a dynamic Software Engineer to join our growing Foundation Config team in Madison!
  
  
  As part of the Config team at Zendesk you’ll solve interesting and tough problems in the configuration management space.  You’re joining this team because you love working with infrastructure as code tooling like terraform and cloudformation; because you’re a builder and love making platforms to help increase engineering velocity and agility; and because you want to work with service discovery solutions within containerized environments supporting service mesh and our nexgen platform.
  
  
  What you get to do every day:
  • Solve complex problems and provide simple elegant solutions
  • Contribute to making our infrastructure simple, reliable, and easy to operate
  • Design and implement our next generation configuration management tooling and platform
  • Collaborate with your Foundation teammates in Copenhagen, Dublin, Melbourne, and San Francisco
  • Use a wide variety of technologies, wear lots of hats (actual hats optional)
  • Conduct periodic on-call duties
  • Work in an agile development environment and believe that pragmatism always triumphs over dogmatism
  About you:
  • BS degree in Computer Science or related technical field, or equivalent practical experience
  • Strong coding skills in at least one programming language, and a desire to pick up more (we work primarily in Ruby, Python and golang)
  • Expertise in designing, analyzing and troubleshooting large-scale distributed systems
  • Systematic problem solving approach, coupled with a strong sense of ownership and driveIn-depth knowledge of at least one configuration management tool
  • Experience working with Unix/Linux systems and knowledge of TCP/IP
  • Desired experience with Hashicorp Consul and Hashicorp Vault
  • Strong understanding of AWS (or another cloud provider) products and services
  • Great communication skills (written and verbal) that will enable successful collaboration with all of our teams globally
  The best customer experiences are built with Zendesk. Zendesk’s powerful and flexible customer service and engagement platform scales to meet the needs of any business, from startups and small businesses to growth companies and enterprises. Zendesk serves businesses across a multitude of industries, with more than 125,000 paid customer accounts offering service and support in more than 30 languages. Headquartered in San Francisco, Zendesk operates worldwide with 15 offices in North America, Europe, Asia, Australia, and South America. Learn more at www.zendesk.com.
  
  
  Interested in knowing what we do in the community? Check out the Zendesk Neighbor Foundation to learn more about how we engage with, and provide support to, our local communities.  
  
  
  Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster diversity & inclusion in the workplace. Individuals seeking employment at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law.
  
  
  By submitting your application, you agree that Zendesk may collect your personal data for recruiting, global organization planning, and related purposes.  Zendesk's Candidate Privacy Notice explains what personal information Zendesk may process, where Zendesk may process your personal information, its purposes for processing your personal information, and the rights you can exercise over Zendesk’s use of your personal information.  
  Apply for this positionShare this position
  Senior Software Engineer, Foundation Secure
  Zendesk is a rapidly growing company with an amazing product and exceptional employees. We’re looking for a dynamic Software Engineer to join our Foundation Security team in Madison!
  
  
  As part of the Foundation Security team at Zendesk you’ll champion security and compliance as code.  You’ll put your software engineering and devops chops to use by baking in security best practices into our infrastructure and software delivery pipelines. Some organizations refer to this as SecDevOps (or DevSecOps) and share a similar mission: to help the organization move fast through automation while continuing to improve our security and compliance posture.
  
  
  What you get to do every day:
  • Solve complex problems and provide simple elegant solutions
  • Partner with the Zendesk information security team to understand security requirements and how they apply to our development lifecycle
  • Build security and compliance as code solutions to validate our infrastructure, containers, and products at build and runtime
  • Define how access is managed and controlled in our production engineering environments
  • Partner with engineering teams and security champions to implement best practices around principles of least privilege
  • Attack vulnerability management at build time through Amazon Machine Image and Container pipeline automation
  • Increase security and compliance visibility through better tooling and reporting solutions
  • Collaborate with your Foundation teammates in Copenhagen, Dublin, Melbourne, and San Francisco
  • Use a wide variety of technologies, wear lots of hats (actual hats optional)
  • Conduct periodic on-call duties
  • Work in an agile development environment and believe that pragmatism always triumphs over dogmatism
  About you:
  • BS degree in Computer Science or related technical field, or equivalent practical experience
  • Strong coding skills in at least one programming language, and a desire to pick up more (we work primarily in Ruby and Python)
  • Expertise in designing, analyzing and troubleshooting large-scale distributed systems
  • Systematic problem solving approach, coupled with a strong sense of ownership and drive
  • Experience working with Unix/Linux systems and knowledge of TCP/IP
  • Desired experience with terraform, cloudformation and lambd
  • Strong understanding of AWS (or another cloud provider) products and services
  • Great communication skills (written and verbal) that will enable successful collaboration with all of our teams globally
  The best customer experiences are built with Zendesk. Zendesk’s powerful and flexible customer service and engagement platform scales to meet the needs of any business, from startups and small businesses to growth companies and enterprises. Zendesk serves businesses across a multitude of industries, with more than 125,000 paid customer accounts offering service and support in more than 30 languages. Headquartered in San Francisco, Zendesk operates worldwide with 15 offices in North America, Europe, Asia, Australia, and South America. Learn more at www.zendesk.com.
  
  
  Interested in knowing what we do in the community? Check out the Zendesk Neighbor Foundation to learn more about how we engage with, and provide support to, our local communities.  
  
  
  Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster diversity & inclusion in the workplace. Individuals seeking employment at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law.
  
  
  By submitting your application, you agree that Zendesk may collect your personal data for recruiting, global organization planning, and related purposes.  Zendesk's Candidate Privacy Notice explains what personal information Zendesk may process, where Zendesk may process your personal information, its purposes for processing your personal information, and the rights you can exercise over Zendesk’s use of your personal information.  
  Apply for this positionShare this position
  Software Engineer, Core Services
  The Zendesk Core Services team is looking for a talented full stack engineer to join us in providing a consistent and secure subscription management and shopping cart purchase experience across the Zendesk family of products.
  
  
  What you get to do every day:
  • Work collaboratively with a team of very talented engineers who own the Zendesk subscriptions and billing platform
  • Maintain and enhance our customer-facing Shopping Cart, backed by Ruby on Rails with flavors of React and EmberJS subscription/purchasing UX
  • Triage and investigate issues in production working with our customers and find creative solutions to challenging problems;  
  • Work closely with product management to define and build subscription management, purchasing, and trial conversion features
  • Work with data, use data, learn from data and apply best engineering principles to shape up development of future features
  • Support internal teams to ensure our systems are compliant and secure
  What you bring to the role:
  • Experience building APIs with Ruby, Java or other known OO enterprise web development languages.
  • Solid understanding of web development technologies, knowledge on session management, object relational mapping, object caching, JavaScript and RESTful web services.
  • Experience working in an agile development environment
  • Experience with relational databases and SQL (preferably MySQL)
  • Good communication skills, written and verbal.
  • A methodical approach to problem solving, with a strong ownership of code and quality focus.
  Nice to have:
  • Experience with RoR (Rails or similar web development framework)
  • Experience working in a fast paced environment with continuous integration, unit/integration/load/performance testing
  • Experience in React, EmberJS or similar JavaScript MVC framework
  • Experience working on open source projects with an active GitHub repo
  • Experience with billing platforms and services (Zuora, Braintree, PayPal), multi-currency, internationalization, payment processing, subscription modeling, fraud detection.
  • Experience with Continuous Integration systems or Continuous Deployment / Delivery (Travis, Jenkins)
  The best customer experiences are built with Zendesk. Zendesk’s powerful and flexible customer service and engagement platform scales to meet the needs of any business, from startups and small businesses to growth companies and enterprises. Zendesk serves businesses across a multitude of industries, with more than 125,000 paid customer accounts offering service and support in more than 30 languages. Headquartered in San Francisco, Zendesk operates worldwide with 15 offices in North America, Europe, Asia, Australia, and South America. Learn more at www.zendesk.com.
  
  
  Interested in knowing what we do in the community? Check out the Zendesk Neighbor Foundation to learn more about how we engage with, and provide support to, our local communities.  
  
  
  Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster diversity & inclusion in the workplace. Individuals seeking employment at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law.
  
  
  By submitting your application, you agree that Zendesk may collect your personal data for recruiting, global organization planning, and related purposes.  Zendesk's Candidate Privacy Notice explains what personal information Zendesk may process, where Zendesk may process your personal information, its purposes for processing your personal information, and the rights you can exercise over Zendesk’s use of your personal information.  
  Apply for this positionShare this position
  Team Lead, Engineering Productivity
  Zendesk is looking for a Team Lead to join our Engineering Productivity team in Madison, Wisconsin.. You will be working with a group of highly-skilled software engineers to automate and accelerate the deployment process from check-in to production, provide tools used to build and test Zendesk applications, and provide development and test environments to Zendesk Engineering. This is an excellent opportunity to have a large impact on an entire engineering organization.
  
  
  What you get to do every day:
  • Recruit, onboard and develop talented software engineers for the team
  • Grow and mature the team so that they can take ownership of the codebase and undertake full end-to-end projects
  • Work closely with senior leadership to transform visions & roadmaps into reality
  • Cultivate collaboration between the Engineering Productivity teams and other engineering teams
  • Influence good architectural decisions, balanced by the reality of our business strategy
  • Work in a dynamic agile team where best practices for delivering excellence and high availability software is everything
  • Be a hands-on developer as needed
  • Find opportunities for improvement by challenging the status quo and suggesting alternative and creative solutions
  What you bring to the role:
  • Previous responsibility for the management and development Software Engineering team
  • Excellent verbal and written communication skills, and interpersonal skills
  • Expert knowledge in and strong hands-on experience with configuration, infrastructure, automation, and operations
  • Tactics and strategies for building & releasing internal products to highly technical users in a large multi-product SaaS organization
  • Experience with cloud-based solutions (AWS, GCP, etc) and container orchestration tools (Kubernetes, Mesos, etc)
  • Experience with infrastructure management tools (Chef, Terraform).Experience with CI/CD tools (Jenkins, Spinnaker)
  • Experience with development tools on Kubernetes (Ksync, Telepresence)Ability to collaborate with remote teams
  The best customer experiences are built with Zendesk. Zendesk’s powerful and flexible customer service and engagement platform scales to meet the needs of any business, from startups and small businesses to growth companies and enterprises. Zendesk serves businesses across a multitude of industries, with more than 125,000 paid customer accounts offering service and support in more than 30 languages. Headquartered in San Francisco, Zendesk operates worldwide with 15 offices in North America, Europe, Asia, Australia, and South America. Learn more at www.zendesk.com.
  
  
  Interested in knowing what we do in the community? Check out the Zendesk Neighbor Foundation to learn more about how we engage with, and provide support to, our local communities.  
  
  
  Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster diversity & inclusion in the workplace. Individuals seeking employment at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law.
  
  
  By submitting your application, you agree that Zendesk may collect your personal data for recruiting, global organization planning, and related purposes.  Zendesk's Candidate Privacy Notice explains what personal information Zendesk may process, where Zendesk may process your personal information, its purposes for processing your personal information, and the rights you can exercise over Zendesk’s use of your personal information.  
  Apply for this positionShare this position
  Information Technology
  Central Shared Services Director
  
  
  As a result of our growth and scale, we're now seeking a Central Shared Services Director to join the experienced team. You’ll be responsible to drive Zendesk’s shared services vision and roadmap to improve efficiency and effectiveness that provides more value to the business as we face accelerated growth and growing demand for Zendesk products. In such an ever-changing environment such as ours, it’s essential that you will be organized, detailed, have great people leader mindset whilst being a hands-on manager. You possess the flexibility to shift tasks quickly in a rapidly evolving environment with high-tech experience being a plus. This is a great opportunity to join an exciting, high-growth company at the managerial level.
  
  
  Job Responsibilities:
  • Architects, implements and leads organization-wide Shared Services vision and strategy, including methodology, roadmap, capability development, training, deployment, and sustainability.
  • Roadmap Management: Establish and handle a lean governance workflow around the portfolio, including new technology initiatives review and prioritization mechanism with a quarterly cadence. This governance workflow needs to include sound decision-making processes around all above topics.
  • Delivery Management: Drive the successful delivery of the Shared Services programs within the portfolio. Establish and maintain a cadence-based reporting mechanism.
  • Partners heavily with business leaders to create and embed a culture of continuous improvement as a standard operating practice. Ensures all areas receive appropriate support to further continuous improvement efforts.
  • Supports cross-functional teams in the development and deployment of a SS roadmap to make step-level changes in performance (productivity and other Key Performance Indicators).
  • Coaches, mentors and provides general support/leadership to the organization on the use of Lean and Six Sigma continuous improvement tools.
  • A desire to motivate change and make an impact on business outcomes and productivity via value stream mapping to define current and the transition to the future state.
  • You'll bring your operations "smarts". Bringing in much-needed structure and process to an ever-changing, innovative and entrepreneurial led environment. 
  • Have a knack for thinking creatively and have a "less is more" approach to scale moving forward.
  • Run all Risk and Compliance for Global Shared Services
  • Seek consensus from the Executive Leadership team
  • Be a Champion for our Shared Services RPA, Digital & IT systems - Business Case, Identify, Implement and roll out across the organization.
  • You have subject matter expertise and demonstrated project experience within Shared Services, Outsourcing and/or Offshoring industry, or back-office functional optimization
  • Understand vendor landscape
  • Financial modeling and/or business case development
  • Ability to analyze and apply insourcing and outsourcing trends
  • Model the Zendesk culture and values, apply inclusive change management process, and foster a strong and positive workplace culture.
  • Bring passion and deep expertise that positions you as an inspirational role model and leader
  Requirements:
  • BS/BA in Business or IT/Management informations systems or Finance
  • 10-15 years of experience in areas of transformation and delivery leader in a Shared Services environment. An MBA or advanced degree is advantageous
  • Demonstrated ability to creating and execute influence strategies that persuade key stakeholders to take action that will advance shared interests and business goals
  • Demonstrated success in translating strategic priorities into operational reality; aligning communication, accountabilities, resource capabilities, internal processes, and ongoing measurement systems to ensure that strategic priorities yield measurable and sustainable results.
  • Experienced in identifying and driving organizational and cultural changes needed to adapt strategically to changing market demands, technology, and internal initiatives; catalyzing new approaches to improve results by transforming organizational culture, systems, or products/services.
  • Broad knowledge of multi-functional, multi-site, global organizational processes and financial business methods
  • Superior leadership skills with proven ability to effectively manage and develop a diverse team of people, and facilitate effective cross-cultural business inter-action.
  • Ability to drive both definitional and implementation phases in a self-defined pace. Independent way of working, prioritizing and delivering against a set timeline.
  • Strong spoken and written English skills
  • Ability to travel to Shared Services locations as needed
  • Strong project management and change management experience.
  • Strong strategic thinking coupled with strong analytical and influencing skills
  • Senior Executive leadership and Management level capability
  • Experience in working with US MNC particularly in a shared services environment would be beneficial
  • Proven experience in understanding regional and global complexities
  • Adhere to deadlines in a changing environment
  • Must be a great teammate with the ability to engage with different, cross-functional teams
  The best customer experiences are built with Zendesk. Zendesk’s powerful and flexible customer service and engagement platform scales to meet the needs of any business, from startups and small businesses to growth companies and enterprises. Zendesk serves businesses across a multitude of industries, with more than 125,000 paid customer accounts offering service and support in more than 30 languages. Headquartered in San Francisco, Zendesk operates worldwide with 15 offices in North America, Europe, Asia, Australia, and South America. Learn more at www.zendesk.com.
  
  
  Interested in knowing what we do in the community? Check out the Zendesk Neighbor Foundation to learn more about how we engage with, and provide support to, our local communities.  
  
  
  Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster diversity & inclusion in the workplace. Individuals seeking employment at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law.
  
  
  By submitting your application, you agree that Zendesk may collect your personal data for recruiting, global organization planning, and related purposes.  Zendesk's Candidate Privacy Notice explains what personal information Zendesk may process, where Zendesk may process your personal information, its purposes for processing your personal information, and the rights you can exercise over Zendesk’s use of your personal information.  
  Apply for this positionShare this position
  Internships
  Sales Intern -Madison
  Zendesk is looking for ambitious and motivated student or recent college graduate to join our Sales team as a Sales Intern in our Madison office this June. The Sales Intern role at Zendesk will provide a unique chance to begin a career in technology sales in a dynamic SaaS environment. This internship will be a 3-6 month opportunity to grow and hone your skills in generating new revenue leads and driving the overall growth at Zendesk.
  
  
  What you get to do every day:
  • Build a phenomenal first impression to prospects and customers while assisting the team on building a pipeline for Account Executives
  • Ensure data-integrity through regular de-duplication and cleanup procedures
  • Communicate regularly with the Sales Development, Marketing, Sales Operations, and Enterprise Teams
  • Build out accounts and contacts in Salesforce
  • Any additional support that the Sales Development teams may need
  • Focus on adding to a phenomenal team environment for a fun and energetic atmosphere
  What you bring to role:
  • Pursuing a BS/BA or recent graduate
  • Looking to develop experience technology sales
  • Proven success in meeting targets
  • High energy and a great teammate
  • Goal oriented
  • Bonus points for experience using Salesforce
  The best customer experiences are built with Zendesk. Zendesk’s powerful and flexible customer service and engagement platform scales to meet the needs of any business, from startups and small businesses to growth companies and enterprises. Zendesk serves businesses across a multitude of industries, with more than 125,000 paid customer accounts offering service and support in more than 30 languages. Headquartered in San Francisco, Zendesk operates worldwide with 15 offices in North America, Europe, Asia, Australia, and South America. Learn more at www.zendesk.com.
  
  
  Interested in knowing what we do in the community? Check out the Zendesk Neighbor Foundation to learn more about how we engage with, and provide support to, our local communities.  
  
  
  Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster diversity & inclusion in the workplace. Individuals seeking employment at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law.
  
  
  By submitting your application, you agree that Zendesk may collect your personal data for recruiting, global organization planning, and related purposes.  Zendesk's Candidate Privacy Notice explains what personal information Zendesk may process, where Zendesk may process your personal information, its purposes for processing your personal information, and the rights you can exercise over Zendesk’s use of your personal information.  
  Apply for this positionShare this position
  People Operations & Workplace Experience
  Compensation Partner
  The Compensation Partner is part of the People Operations team. It will support the Compensation function as we scale and grow! This position will provide important support to compensation activities and initiatives for our organization. The successful candidate in this role will apply solid knowledge of compensation (base, variable, equity) data analysis to provide meaningful insight to inform compensation-related decisions, programs, and tools.
  
  
  Working out of our beautiful Madison office this role will report to the Head of Total Rewards and will work with our global Compensation Team in SF and Dublin. Help us make our compensation practices more effective - and have fun doing it!
  
  
  
  
  Responsibilities:
  • Be a vital part of the Global Total Rewards team by supporting Zendesk’s global compensation programs including base pay, variable pay, equity programs, and short and long-term incentives.
  • Partner across the business with the leadership of our Go-to-Market orgs to understand their needs and be a trusted advisor
  • Partner with HRBP for the business function to deliver seamless support on compensation needs and issues 
  • Partner with Recruiting to evaluate and provide compensation recommendations for new hires
  • Work closely with our Sales Compensation team.
  • Lead the annual salary review process, in partnership with our HRIS leader and our HRBP’s, providing support to managers where necessary. 
  • Assist with change management and create education on our total rewards offerings to enhance the business’ and employees understanding of what we offer
  • Conduct market studies and analysis to ensure internal equity, external competitiveness, and alignment to the company’s compensation philosophy.
  • Perform market pricing analyses across various job families and countries.
  • Complete compensation analysis associated with new job requisitions, current employees, and promotion requests by leveraging benchmark, current incumbent, and internal salary ranges data.
  • Conduct complex analysis of data from multiple sources to create various cash compensation and equity models.  Scenarios may include predictive analytics to identify future trends and risk.
  • Develop creative methods for compiling and preparing data to management, including but not limited to designing reports and tools to use in compensation-related analytics and dashboards.
  • Assist with compliance by ensuring applicable employment-related federal and state statutory requirements (regarding employee pay) are adhered to.
  Job Requirements and Qualifications:
  • Bachelor’s degree in related field or equivalent industry experience
  • 5+ years experience in compensation, including managing compensation projects (such as benchmarking studies/competitive analysis and modeling)
  • Experience supporting a global Go-to-Market function and partnering with Senior Leadership in the organization, including knowledge of Sales Compensation 
  • Strong analytical skills with the ability to interpret data and exceptional attention to detail
  • Ability to communicate effectively with all levels, taking complex information and making it easily understood by people with less proximity to the information.
  • Ability to work collaboratively and take initiative in a quickly growing environment
  • Ability to work under pressure and in a fast-paced environment, including an ability to multi-task and juggle multiple tasks both big and small.
  • Ability to be solution oriented and help solve problems, make complex / broken processes more effective, and deliver creative fixes to nuanced issues
  • Excellent interpersonal, organizational, and consultative skills
  • High proficiency with Microsoft Excel
  • Workday experience a plus
  #LI-KS1
  
  
  The best customer experiences are built with Zendesk. Zendesk’s powerful and flexible customer service and engagement platform scales to meet the needs of any business, from startups and small businesses to growth companies and enterprises. Zendesk serves businesses across a multitude of industries, with more than 125,000 paid customer accounts offering service and support in more than 30 languages. Headquartered in San Francisco, Zendesk operates worldwide with 15 offices in North America, Europe, Asia, Australia, and South America. Learn more at www.zendesk.com.
  
  
  Interested in knowing what we do in the community? Check out the Zendesk Neighbor Foundation to learn more about how we engage with, and provide support to, our local communities.  
  
  
  Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster diversity & inclusion in the workplace. Individuals seeking employment at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law.
  
  
  By submitting your application, you agree that Zendesk may collect your personal data for recruiting, global organization planning, and related purposes.  Zendesk's Candidate Privacy Notice explains what personal information Zendesk may process, where Zendesk may process your personal information, its purposes for processing your personal information, and the rights you can exercise over Zendesk’s use of your personal information.  
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  Professional services
  Enterprise Solution Architect
  Zendesk helps companies create better relationships with their customers. We do this by focusing not only on our amazing products but also on building our amazing teams!
  We are looking for a dynamic pre-sales superstar who enjoys positioning technical solutions and services to prospective Zendesk Clients. This is an extraordinary opportunity to join a high growth organization, making a difference in the Customer Experience market. If you have services delivery experience and enjoy interacting with customers who are transforming their business, we'd love to talk!
  
  
  ***Remote opportunities available as well!***
  
  
  What will you be doing?
  • Work collaboratively with our Strategic Account Executives and Solution Consultants to position success paths for our prospects and customers
  • Link business processes with product/technical solutions
  • Capture requirements, craft SOWs and change orders for new and existing customers
  • Position and present implementation, optimization, and advisory services to customers & prospects
  • Proven experience in one or more of the following: consulting services, technical presales, project management and business analysis, technical support
  • Deep understanding of Cloud solutions
  • Knowledge of scoping, sizing & defining statements of work (SOW’s)
  • Enjoy presenting and working with customers - showcase high energy, enthusiasm and positivity
  • Ability to prioritise and plan effectively
  • Work effectively as a member of a cross-functional team (internal & external)
  What you'll bring to the team:
  • Bachelor's Degree
  • Ability to travel up to 30% - US travel only
  • 6+ years experience delivering consulting services,customer support, presales support
  • Experience in a fast paced, high growth & dynamic environment
  • Experience with various architectures (Web, Cloud, Integration) and methodologies
  • Experience with or knowledge of RESTful and JSON API implementation
  • Has worked with Customer Service systems, processes and challenges
  The best customer experiences are built with Zendesk. Zendesk’s powerful and flexible customer service and engagement platform scales to meet the needs of any business, from startups and small businesses to growth companies and enterprises. Zendesk serves businesses across a multitude of industries, with more than 125,000 paid customer accounts offering service and support in more than 30 languages. Headquartered in San Francisco, Zendesk operates worldwide with 15 offices in North America, Europe, Asia, Australia, and South America. Learn more at www.zendesk.com.
  
  
  Interested in knowing what we do in the community? Check out the Zendesk Neighbor Foundation to learn more about how we engage with, and provide support to, our local communities.  
  
  
  Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster diversity & inclusion in the workplace. Individuals seeking employment at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law.
  
  
  By submitting your application, you agree that Zendesk may collect your personal data for recruiting, global organization planning, and related purposes.  Zendesk's Candidate Privacy Notice explains what personal information Zendesk may process, where Zendesk may process your personal information, its purposes for processing your personal information, and the rights you can exercise over Zendesk’s use of your personal information.  
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  Senior Engagement Manager
  Our Engagement Managers are the calm, consistent customer force that gather customer business requirements and design a solution that meets their needs. They flawlessly follow our Customer Success methodology, inspiring extreme confidence along the way. This highly versatile position is responsible for the creation of the project plan, configuration of a customer’s Zendesk environment as well as transferring knowledge of the customer’s vision, goals, and completed project information both internally and amongst the customer’s project team.  The Project Manager will also complete project milestones, document and prescribe the customer’s Success plan, and assist in managing the go-live phase of the customer
  
  
  Description:
  • Become proficient in customer support workflows and Zendesk’s business applications and services offerings. Apply this knowledge to Zendesk customer business needs to design high value services engagements.
  • Support our Sales team with a focus on large enterprise customers. Lead the development of services proposals, statements of work, and contract negotiations.
  • Manage partner resources from assignment to completion to ensure the customer has a positive Zendesk experience.
  • Work with external partner resources to ensure delivery methodologies are consistent with the Zendesk principles.
  • Manage executive level client relationships and provide team oversight during the delivery of services engagements.
  • Support account management team with minor customization requests from strategic accounts. 
  • Manage internal customer migrations using internal tools.
  • Contribute to practice development initiatives through the development of service offerings, best practices, methodologies, and other intellectual capital.
  • Team effectively with other parts of the organization, including Support and Product Management to address and resolve customer issues. 
  • Collaborate with Zendesk partners during the sales process and in delivering joint customer engagements. 
  Requirements:
  • Bachelors Degree
  • Excellent client management instincts and abilities and Executive-level presence
  • Strong written and verbal communications skills and experience in facilitation.
  • Some experience with RESTful and JSON API implementation
  • Knowledge of HTML, XML, JavaScript and CSS
  • 6-8 years experience delivering support and/or consulting services,  preferably involvement in selling services
  • Project management experience (SOWs, contract management, risk management, staffing)
  • Experience selling and/or delivering support services, or experience with products and/or processes related to customer support groups.
  • Ability and willingness to travel up to 40%
  The best customer experiences are built with Zendesk. Zendesk’s powerful and flexible customer service and engagement platform scales to meet the needs of any business, from startups and small businesses to growth companies and enterprises. Zendesk serves businesses across a multitude of industries, with more than 125,000 paid customer accounts offering service and support in more than 30 languages. Headquartered in San Francisco, Zendesk operates worldwide with 15 offices in North America, Europe, Asia, Australia, and South America. Learn more at www.zendesk.com.
  
  
  Interested in knowing what we do in the community? Check out the Zendesk Neighbor Foundation to learn more about how we engage with, and provide support to, our local communities.  
  
  
  Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster diversity & inclusion in the workplace. Individuals seeking employment at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law.
  
  
  By submitting your application, you agree that Zendesk may collect your personal data for recruiting, global organization planning, and related purposes.  Zendesk's Candidate Privacy Notice explains what personal information Zendesk may process, where Zendesk may process your personal information, its purposes for processing your personal information, and the rights you can exercise over Zendesk’s use of your personal information.  
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  Solutions Consultant (Zendesk-Sell, formerly Base)
  The Solutions Consultant is responsible for all technical, solution, and daring aspects of the Zendesk sales cycle. SC’s will be encouraged to be both sales focused and technically savvy. A successful Solutions Consultant will be selling to Mid Market and SMB Segment executives, and convincing C-level and director level executives of the technical merits of the software solution. As a Solutions Consultant you will work in conjunction with Sales, Marketing, and Product Managers, to be the technical bridge between our Sales Representatives and their prospects. The SC will take ownership of the prime technical relationship with our prospects to drive customer happiness by proactively leading and delivering technical information to our customers both onsite, online, and via telephone.
  
  
  Requirements:
  • 3+ years of SMB/Mid Market software selling experience.
  • Experience mapping RFI/RFP requirements to software solutions.
  • Good interpersonal, communication, persuasion, presentation and writing skills.
  • Experience scoping, running and executing customer pilots and Proof of Concepts.
  • Knowledge in web / scripting technologies, HTML, CSS, JavaScript and SaaS applications.
  • Extraordinary analytical skills, including the ability to meet a business requirement with a technical solution.
  • You will be working with the Solutions Architect team to explain the working and technical feasibility of the solution
  • Superior solution scoping abilities, using our existing solution and influencing new product development.
  • You will be willing to work in a dynamic startup environment with multiple roles.
  • Bachelor’s degree preferred; graduate degree is a plus.
  • Up to 30% travel.
  • Obvious passion and people skills
  Desired Skills:
  • You ideally will have previous consulting experience implementing enterprise class software solutions.
  • In-depth knowledge of Customer Sales Software, ITSM, data warehousing, business intelligence.
  • Experience in performing upfront discovery of technical requirements during the sales cycle
  • Experience in dealing with CIO and Technical partners
  • Providing feedback to the Marketing and Product teams in regards to the Customer expectations and requests from the software applications
  The best customer experiences are built with Zendesk. Zendesk’s powerful and flexible customer service and engagement platform scales to meet the needs of any business, from startups and small businesses to growth companies and enterprises. Zendesk serves businesses across a multitude of industries, with more than 125,000 paid customer accounts offering service and support in more than 30 languages. Headquartered in San Francisco, Zendesk operates worldwide with 15 offices in North America, Europe, Asia, Australia, and South America. Learn more at www.zendesk.com.
  
  
  Interested in knowing what we do in the community? Check out the Zendesk Neighbor Foundation to learn more about how we engage with, and provide support to, our local communities.  
  
  
  Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster diversity & inclusion in the workplace. Individuals seeking employment at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law.
  
  
  By submitting your application, you agree that Zendesk may collect your personal data for recruiting, global organization planning, and related purposes.  Zendesk's Candidate Privacy Notice explains what personal information Zendesk may process, where Zendesk may process your personal information, its purposes for processing your personal information, and the rights you can exercise over Zendesk’s use of your personal information.  
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  Technical Architect
  As a Technical Architect, you will advise Zendesk customers on their most complex technical needs throughout their journey to crafting happy, state-of-the-art experiences for their customers and support agents.
  
  
  ***Bonus points if you're bilingual conversant in Spanish or Portuguese***
  
  
  Who you are:
  • You love all things technical, from HTML to HTTP to API to JSON
  • You are constantly curious and hungry to learn (and teach!) more
  • You love breaking down complex technical topics in ways any audience can understand and act upon, whether in-person to a room full of execs, or in a 30-page design document for engineers
  • You grow with a mix of deep, focused deliberation and the occasional nimble response to an emergent issue
  • You have impeccable time-management, able to coordinate multiple projects (and their associated interactions, deliverables, and deadlines) with ease
  • You think big and create technical solutions that expertly and creatively get to the heart of our customer’s business goals, even when it takes some digging to uncover those goals (you always ask “why?” before you ask “how?”)
  • You are willing and able to travel up to 30% - mostly domestically, but occasionally internationally
  What you might do:
  • Travel onsite to some of the most innovative companies in the world to guide their technical teams on integrating Zendesk with their existing software platforms
  • Workshop remotely with a customer to help guide their out-of-the-box Zendesk implementation, and suggest custom solutions or workarounds for product limitations
  • Write a Javascript snippet to demonstrate how a customer might extend their Chat widget
  • Sketch wireframes for a customer’s help center that will provide an extraordinary customer experience while also matching the look-and-feel of the customer’s website
  • Capture requirements and create a design for a custom Javascript application, to be built by our development team
  The best customer experiences are built with Zendesk. Zendesk’s powerful and flexible customer service and engagement platform scales to meet the needs of any business, from startups and small businesses to growth companies and enterprises. Zendesk serves businesses across a multitude of industries, with more than 125,000 paid customer accounts offering service and support in more than 30 languages. Headquartered in San Francisco, Zendesk operates worldwide with 15 offices in North America, Europe, Asia, Australia, and South America. Learn more at www.zendesk.com.
  
  
  Interested in knowing what we do in the community? Check out the Zendesk Neighbor Foundation to learn more about how we engage with, and provide support to, our local communities.  
  
  
  Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster diversity & inclusion in the workplace. Individuals seeking employment at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law.
  
  
  By submitting your application, you agree that Zendesk may collect your personal data for recruiting, global organization planning, and related purposes.  Zendesk's Candidate Privacy Notice explains what personal information Zendesk may process, where Zendesk may process your personal information, its purposes for processing your personal information, and the rights you can exercise over Zendesk’s use of your personal information.  
  Apply for this positionShare this position
  Sales & Sales Leadership
  Account Executive
  We are seeking a high-performing Account Executive who is responsible for creating, managing and closing opportunities within a territory. This person must demonstrate all the behaviors associated with a high performance sales culture, specificallyprospecting for new business, upsell and cross-sell within our extensive install base and delivering results against a quota.
  
  
  Responsibilities
  • Exceed activity, pipeline, and revenue goals on a quarterly basis
  • Continually build pipeline of new business, upsell, and cross-sell opportunities
  • Become an expert on Zendesk’s products and conduct discovery calls, presentations, and demos with prospects and customers
  • Develop and manage relationships with prospects and accounts in your territory
  • Demonstrate and sell value to key stakeholders within the accounts during fast moving as well as complex sales cycles
  • Work in a team-selling environment with an experienced Strategic Account Executive and apply appropriate resources to opportunities.
  • Track all opportunity and customer details including use case, purchase time frames, next steps, and forecasting in Salesforce
  Requirements
  • Bachelor’s degree
  • Experience selling to director/VP level leaders
  • 2+ years of software selling experience; SaaS experience preferred
  • 1+ years outbound prospecting experience a plus
  • Track record of success selling into mid-market companies
  • Technically savvy; thorough understanding of a related technology
  • Proficiency using Salesforce.com
  • Skilled in virtual presentations, online web demos, remote sales processes
  • Exceptional verbal and written communication skills
  
  
  
  
  The best customer experiences are built with Zendesk. Zendesk’s powerful and flexible customer service and engagement platform scales to meet the needs of any business, from startups and small businesses to growth companies and enterprises. Zendesk serves businesses across a multitude of industries, with more than 125,000 paid customer accounts offering service and support in more than 30 languages. Headquartered in San Francisco, Zendesk operates worldwide with 15 offices in North America, Europe, Asia, Australia, and South America. Learn more at www.zendesk.com.
  
  
  Interested in knowing what we do in the community? Check out the Zendesk Neighbor Foundation to learn more about how we engage with, and provide support to, our local communities.  
  
  
  Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster diversity & inclusion in the workplace. Individuals seeking employment at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law.
  
  
  By submitting your application, you agree that Zendesk may collect your personal data for recruiting, global organization planning, and related purposes.  Zendesk's Candidate Privacy Notice explains what personal information Zendesk may process, where Zendesk may process your personal information, its purposes for processing your personal information, and the rights you can exercise over Zendesk’s use of your personal information.  
  Apply for this positionShare this position
  Business Development Representative
  Are you passionate about the customer experience? Are you seeking a sales career that allows you to work with the world’s fastest growing mid-market and Fortune 500 leaders?
  
  
  Zendesk builds software for better customer service. We enable millions of users around the world to interact more directly and openly with their customers. Since 2007, Zendesk has grown to serve over 80,000 companies, 300 million users, with global reach including 10 offices in 9 countries
  
  
  What we look for
  • People not afraid to take a risk.
  • Individuals that are passionate about SaaS, Customer Service & high-tech
  • Self-starters with track records of success in their professional and personal or collegiate lives
  Responsibilities
  • Generate new business opportunities to fuel the Zendesk AE pipeline.
  • Work closely with Account Executives to develop targeted lists, call strategies, and messaging to drive opportunities for new business
  • Conduct high level conversations with Senior Executives in target accounts
  • Research and build new and existing accounts (i.e. adding contacts, sending regular emails and qualifying opportunities into the Account Executive/Account Manager’s pipeline)
  • Achieve or exceed monthly quotas of qualified opportunities 
  Requirements
  • Past experience in high-volume outbound sales prospecting
  • Ability to understand customer requirements and identify potential Zendesk solutions to fulfill requirements
  • Ability to multi-task, prioritize, and handle time effectively
  • Excellent written skills and naturally articulate
  • 1-2 Years of Sales Experience
  • Bachelor’s degree
  • Demonstrated success in meeting monthly targets
  Zendesk builds software for better customer relationships. It empowers organizations to improve customer engagement and better understand their customers. Zendesk products are easy to use and implement. They give organizations the flexibility to move quickly, focus on innovation, and scale with their growth. Based in San Francisco, Zendesk has operations in the United States, Europe, Asia, Australia, and South America. Learn more at www.zendesk.com.
  
  
  Interested in knowing what we do in the community? Check out the Zendesk Neighbor Foundation to learn more about how we engage with, and provide support to, our local communities.  
  
  
  Individuals seeking employment at Zendesk are considered without regards to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, or sexual orientation.
  
  
  
  
  The best customer experiences are built with Zendesk. Zendesk’s powerful and flexible customer service and engagement platform scales to meet the needs of any business, from startups and small businesses to growth companies and enterprises. Zendesk serves businesses across a multitude of industries, with more than 125,000 paid customer accounts offering service and support in more than 30 languages. Headquartered in San Francisco, Zendesk operates worldwide with 15 offices in North America, Europe, Asia, Australia, and South America. Learn more at www.zendesk.com.
  
  
  Interested in knowing what we do in the community? Check out the Zendesk Neighbor Foundation to learn more about how we engage with, and provide support to, our local communities.  
  
  
  Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster diversity & inclusion in the workplace. Individuals seeking employment at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law.
  
  
  By submitting your application, you agree that Zendesk may collect your personal data for recruiting, global organization planning, and related purposes.  Zendesk's Candidate Privacy Notice explains what personal information Zendesk may process, where Zendesk may process your personal information, its purposes for processing your personal information, and the rights you can exercise over Zendesk’s use of your personal information.  
  Apply for this positionShare this position
  Inbound Sales Development Representative
  
  
  We are seeking an energetic, motivated, and articulate team player to join our Sales team as an Inbound Sales Development Rep. The ideal candidate will be responsible for following up, cold calling, prospecting, and qualifying leads. Qualified candidates should be self-starters with proven track records of success in their professional and personal or collegiate lives. They should be excited about SaaS, customer service and have interest in joining a fast-paced organization in high-tech.
   
  
  
  Responsibilities
  • Create a fantastic first impression to prospects and customers while building a pipeline for Zendesk Account Executives
  • Respond to inbound requests via zendesk support, the telephone and email
  • Organize and categorize sales lead information into Salesforce
  • Focus on building a great team environment for a fun and energetic atmosphere
  • Achieve or exceed monthly quotas of qualified opportunities
  Requirements
  • Ability to understand customer requirements and identify potential Zendesk solutions to fulfill requirements
  • Ability to multi-task, prioritize, and manage time effectively
  • Excellent written skills and naturally articulate
  • Bachelor’s degree
  Desired
  • Passion for developing a career in a technology sales
  • 1 to 2 years of Sales or internship experience (Software/Saas a plus)
  • Demonstrated success in meeting monthly targets
  • Outstanding time management skills
  • High energy team player
  • Goal oriented
  • Experience using Salesforce
  The best customer experiences are built with Zendesk. Zendesk’s powerful and flexible customer service and engagement platform scales to meet the needs of any business, from startups and small businesses to growth companies and enterprises. Zendesk serves businesses across a multitude of industries, with more than 125,000 paid customer accounts offering service and support in more than 30 languages. Headquartered in San Francisco, Zendesk operates worldwide with 15 offices in North America, Europe, Asia, Australia, and South America. Learn more at www.zendesk.com.
  
  
  Interested in knowing what we do in the community? Check out the Zendesk Neighbor Foundation to learn more about how we engage with, and provide support to, our local communities.  
  
  
  Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster diversity & inclusion in the workplace. Individuals seeking employment at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law.
  
  
  By submitting your application, you agree that Zendesk may collect your personal data for recruiting, global organization planning, and related purposes.  Zendesk's Candidate Privacy Notice explains what personal information Zendesk may process, where Zendesk may process your personal information, its purposes for processing your personal information, and the rights you can exercise over Zendesk’s use of your personal information.  
  Apply for this positionShare this position
  Manager, Velocity Sales
  Are you a high-energy manager with a proven track record in sales and the ability to inspire early-career professionals? If so, Zendesk is looking for you to lead its high volume, inside sales and expansion team.
  The ideal candidate has proven experience in managing, building and inspiring a team to achieve weekly, monthly, and quarterly targets. As Manager of Zendesk’s Velocity sales team, you will be leading highly visible, strategic efforts for Zendesk - your motivating nature and high attention to detail will be critical. SaaS sales experience is a plus.
  
  
  Responsibilities
  • Supporting direct reports by participating and leading in prospect meetings and engaging other corporate resources as required
  • Setting up the team to hit monthly and quarterly quotas, by prioritizing and managing high volumes of inbound leads and customer expansion opportunities on high velocity cycles
  • Ongoing mentoring and development of the sales team, includes recruiting, on-boarding and training new Velocity Account Executives, team events and culture building
  • Conducting weekly forecast meetings. Coaching direct reports on strategies to drive closure - both for new business prospects and customer expansion accounts
  • Reporting on all aspects of the business to senior sales management in Madison/San Francisco, with occasional travel required
  • Identifying ways to innovate our sales model, including product demonstrations, automation of manual tasks, and implementing with marketing & product teams
  • Consistently monitoring sales productivity by building Salesforce.com dashboards and reports, and analyzing customer data to identify buying / expansion / churn signals
  Requirements
  • Extensive experience in sales, with heavy weight to software experience in SaaS/Customer Support/Sales/CRM
  • Consistent track record of 100%+ of quota achievement as an individual contributor
  • Prior experience managing sales teams preferred
  • Passionate about training early career reps, with a proven track record of building a great working environment
  • Able to thrive in a startup environment— you move quickly, think strategically, and are superb at tactical execution
  • Proven ability to work cross-functionally with customer-facing and back-office teams
  • Excellent presentation, organization, and listening skills
  • Must be analytical and metrics driven through all stages of the sales cycle
  • BA/BS in Business, Marketing, Engineering or related discipline
  The best customer experiences are built with Zendesk. Zendesk’s powerful and flexible customer service and engagement platform scales to meet the needs of any business, from startups and small businesses to growth companies and enterprises. Zendesk serves businesses across a multitude of industries, with more than 125,000 paid customer accounts offering service and support in more than 30 languages. Headquartered in San Francisco, Zendesk operates worldwide with 15 offices in North America, Europe, Asia, Australia, and South America. Learn more at www.zendesk.com.
  
  
  Interested in knowing what we do in the community? Check out the Zendesk Neighbor Foundation to learn more about how we engage with, and provide support to, our local communities.  
  
  
  Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster diversity & inclusion in the workplace. Individuals seeking employment at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law.
  
  
  By submitting your application, you agree that Zendesk may collect your personal data for recruiting, global organization planning, and related purposes.  Zendesk's Candidate Privacy Notice explains what personal information Zendesk may process, where Zendesk may process your personal information, its purposes for processing your personal information, and the rights you can exercise over Zendesk’s use of your personal information.  
  Apply for this positionShare this position
  Manager, Velocity Sales (Zendesk-Sell, Formerly Base)
  About Zendesk Sell
  Recently acquired by Zendesk (formerly Base), we're building a product for Salespeople called Zendesk Sell, part of the wider suite of Zendesk products. We have a big vision for 2020 and a small, highly talented team within Zendesk. Everyone at Zendesk has the opportunity to make a big impact on the productivity of millions. Zendesk is an amazing place to work for self-driven and dynamic people who solve big problems that disrupt a multi-billion dollar industry. Zendesk Sell began when we were frustrated by our own experience with CRM and was founded in 2009 based on a strong internal belief that businesses deserve better, smarter software. The Sell team is a small  and dynamic group (150 people) operating inside of the amazing Zendesk team of 2,500 employees.
  
  
  Why be a Manager, Velocity Sales?
  Are you a high-energy manager with a proven track record in sales and the ability to inspire early-career professionals? If so, Zendesk Sell is looking for you to lead its high volume, inside sales team. The ideal candidate has proven experience in managing, building and inspiring a team to achieve weekly, monthly, and quarterly targets. As a Manager of Zendesk Sell’s Velocity sales team, you will be leading highly visible, strategic efforts for Zendesk Sell - your motivating nature and high attention to detail will be critical. SaaS sales experience is a plus.
  
  
  Responsibilities:
  • Supporting direct reports by participating and leading in prospect meetings and engaging other corporate resources as required
  • Setting up the team to hit monthly and quarterly quotas, by prioritizing and managing high volumes of inbound leads and customer expansion opportunities on high velocity cycles
  • Ongoing mentoring and development of the sales team, includes recruiting, on-boarding and training new Velocity Account Executives, team events and culture building
  • Conducting weekly forecast meetings. Coaching direct reports on strategies to drive closure for new business prospects and expansion
  • Reporting on all aspects of the business to senior sales management in Madison/San Francisco, with occasional travel required
  • Identifying ways to innovate our sales model, including product demonstrations, automation of manual tasks, and implementing with marketing & product teams
  • Consistently monitoring sales productivity by building dashboards and reports, and analyzing customer data to identify buying / expansion signals
  Requirements:
  • Extensive experience in sales, with heavy weight to software experience in SaaS/Customer Support/Sales/CRM
  • Consistent track record of 100%+ of quota achievement as an individual contributor
  • Prior experience managing sales teams
  • Passionate about training early career reps, with a proven track record of building a great working environment
  • Able to thrive in a startup environment— you move quickly, think strategically, and are superb at tactical execution
  • Proven ability to work cross-functionally with customer-facing and back-office teams
  • Excellent presentation, organization, and listening skills
  • Must be analytical and metrics driven through all stages of the sales cycle
  • BA/BS in Business, Marketing, Engineering or related discipline
  The best customer experiences are built with Zendesk. Zendesk’s powerful and flexible customer service and engagement platform scales to meet the needs of any business, from startups and small businesses to growth companies and enterprises. Zendesk serves businesses across a multitude of industries, with more than 125,000 paid customer accounts offering service and support in more than 30 languages. Headquartered in San Francisco, Zendesk operates worldwide with 15 offices in North America, Europe, Asia, Australia, and South America. Learn more at www.zendesk.com.
  
  
  Interested in knowing what we do in the community? Check out the Zendesk Neighbor Foundation to learn more about how we engage with, and provide support to, our local communities.  
  
  
  Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster diversity & inclusion in the workplace. Individuals seeking employment at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law.
  
  
  By submitting your application, you agree that Zendesk may collect your personal data for recruiting, global organization planning, and related purposes.  Zendesk's Candidate Privacy Notice explains what personal information Zendesk may process, where Zendesk may process your personal information, its purposes for processing your personal information, and the rights you can exercise over Zendesk’s use of your personal information.  
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  Sales Development Representative (Zendesk-Sell)
  Passionate about a career in sales? Looking for a doorway into one of the fastest growing industries in the world (SaaS)? We are looking for entry level Sales Representative professionals to join our growing team.
  
  
  Our Inside Sales Representative role offers an environment to learn, practice, challenge, and establish a strong foundation that’s invaluable to your career. The focus is on supporting our sales teams with more leads, more closed deals, and more revenue. Your efforts directly give to Zendesk’s top-line growth -- providing you a professional development path into a consultative selling, Account Executive position.
  
  
  Why Zendesk Sell?
  • 100% year-over-year growth for 6 straight years.
  • Recognized by Gartner as “Forward-thinking” in the SFA Magic Quadrant.
  • Disruptive strength in the enormous $36 billion dollar CRM / SFA marketplace.
  Responsibilities
  • Qualifying and disqualifying inbound leads in a high-volume environment using calls, emails, and LinkedIn inmails.
  • Representing our brand as the first point of contact between Domestic and International C-level executives, decision makers, and influencers.
  • Building credibility and value in our solution through strategic research and preparation.
  • Innovating lead generation processes by taking part in executive leadership meetings.
  Requirements
  • Bachelor's degree from an accredited 4 year university.
  • Intelligence, Character, Coachable, Experience.
  • Focused on a long term sales career.
  Bonus Points
  • Working knowledge of the CRM industry.
  • Sandler, Spin, Challenger, Strongman, Force Management training.
  • Understand and articulate a qualification methodology such as BANT.
  The best customer experiences are built with Zendesk. Zendesk’s powerful and flexible customer service and engagement platform scales to meet the needs of any business, from startups and small businesses to growth companies and enterprises. Zendesk serves businesses across a multitude of industries, with more than 125,000 paid customer accounts offering service and support in more than 30 languages. Headquartered in San Francisco, Zendesk operates worldwide with 15 offices in North America, Europe, Asia, Australia, and South America. Learn more at www.zendesk.com.
  
  
  Interested in knowing what we do in the community? Check out the Zendesk Neighbor Foundation to learn more about how we engage with, and provide support to, our local communities.  
  
  
  Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster diversity & inclusion in the workplace. Individuals seeking employment at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law.
  
  
  By submitting your application, you agree that Zendesk may collect your personal data for recruiting, global organization planning, and related purposes.  Zendesk's Candidate Privacy Notice explains what personal information Zendesk may process, where Zendesk may process your personal information, its purposes for processing your personal information, and the rights you can exercise over Zendesk’s use of your personal information.  
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  Velocity Account Executive
  We’re looking for a motivated self-starter who has a consultative sales approach, provides an excellent customer experience and offers polished presentation skills. You'll be single-handedly running an inbound pipeline of sales opportunities and expansion on existing customer accounts across a very large customer base. You will bring a consistent track record in sales achievement, Software/SaaS a plus.
  
  
  Responsibilities
  • Exceed activity, pipeline, and revenue goals on a monthly basis
  • Become a guide on Zendesk’s products and conduct discovery calls, presentations, and demos with prospects and customers
  • Respond to a large number of inbound leads and existing customers
  • Continue to build pipeline of new business, upsell, and cross-sell opportunities
  • Develop and maintain relationships with accounts in your book of business
  • Be the voice of the customer; understand their needs and make them champions
  • Track all opportunity and customer details including use case, purchase time frames, next steps, and forecasting in Salesforce 
  Required
  • Bachelor’s degree
  • Excellent verbal and written communications skills
  • 2+ years of full cycle sales experience; software/SaaS experience preferred
  • Real passion for technology and quick ability to learn tools and processes
  • Exceptional organizational skills, with the ability to multi-task a high volume of opportunities at all times
  • Ability to thrive in a face paced environment; you move quickly, think strategically and are superb at tactical execution
  Zendesk builds software for better customer relationships. It empowers organizations to improve customer engagement and better understand their customers. Zendesk products are easy to use and implement. They give organizations the flexibility to move quickly, focus on innovation, and scale with their growth. Based in San Francisco, Zendesk has operations in the United States, Europe, Asia, Australia, and South America. Learn more at www.zendesk.com.
  
  
  Interested in knowing what we do in the community? Check out the Zendesk Neighbor Foundation to learn more about how we engage with, and provide support to, our local communities.  
  
  
  Individuals seeking employment at Zendesk are considered without regards to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, or sexual orientation.
  
  
  The best customer experiences are built with Zendesk. Zendesk’s powerful and flexible customer service and engagement platform scales to meet the needs of any business, from startups and small businesses to growth companies and enterprises. Zendesk serves businesses across a multitude of industries, with more than 125,000 paid customer accounts offering service and support in more than 30 languages. Headquartered in San Francisco, Zendesk operates worldwide with 15 offices in North America, Europe, Asia, Australia, and South America. Learn more at www.zendesk.com.
  
  
  Interested in knowing what we do in the community? Check out the Zendesk Neighbor Foundation to learn more about how we engage with, and provide support to, our local communities.  
  
  
  Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster diversity & inclusion in the workplace. Individuals seeking employment at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law.
  
  
  By submitting your application, you agree that Zendesk may collect your personal data for recruiting, global organization planning, and related purposes.  Zendesk's Candidate Privacy Notice explains what personal information Zendesk may process, where Zendesk may process your personal information, its purposes for processing your personal information, and the rights you can exercise over Zendesk’s use of your personal information.  
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  Velocity Account Executive (Zendesk-Sell, Formerly Base)
  
  
  About Zendesk Sell
  Recently acquired by Zendesk (formerly Base), we're building a product for Salespeople called Zendesk Sell, part of the wider suite of Zendesk products. We have a big vision for 2020 and a small, highly talented team within Zendesk. Everyone at Zendesk has the opportunity to make a big impact on the productivity of millions. Zendesk is an amazing place to work for self-driven and dynamic people who solve big problems that disrupt a multi-billion dollar industry. Zendesk Sell began when we were frustrated by our own experience with CRM and was founded in 2009 based on a strong internal belief that businesses deserve better, smarter software. The Sell team is a small  and dynamic group (150 people) operating inside of the amazing Zendesk team of 2,500 employees.
  
  
  Velocity Account Executive
  We’re looking for a motivated self-starter who has a consultative sales approach, provides an outstanding customer experience and offers polished presentation skills. You'll be single-handedly managing an inbound pipeline of sales opportunities and expansion on existing customer accounts. Qualified candidates will bring a proven track record in sales achievement, Software/SaaS a plus.
  
  
  Responsibilities:
  • Exceed activity, pipeline, and revenue goals on a monthly basis
  • Become an expert on Zendesk Sell and conduct discovery calls, presentations, and demos with prospects and customers
  • Respond to a high volume of inbound leads and existing customers
  • Continue to build pipeline of new business, upsell, and cross-sell opportunities
  • Develop and manage relationships with accounts in your book of business
  • Be the voice of the customer; understand their needs and make them heroes
  • Track all Deals and customer details including use case, purchase time frames, next steps, and forecasting in Sell 
  Required:
  • Bachelor’s degree
  • Excellent verbal and written communications skills
  • 2+ years of full cycle sales experience; software/SaaS experience preferred
  • Passion for technology and quick ability to learn tools and processes
  • Exceptional organizational skills, with the ability to multi-task a high volume of opportunities at all times
  • Ability to thrive in a face paced environment; you move quickly, think strategically and are superb at tactical execution
  The best customer experiences are built with Zendesk. Zendesk’s powerful and flexible customer service and engagement platform scales to meet the needs of any business, from startups and small businesses to growth companies and enterprises. Zendesk serves businesses across a multitude of industries, with more than 125,000 paid customer accounts offering service and support in more than 30 languages. Headquartered in San Francisco, Zendesk operates worldwide with 15 offices in North America, Europe, Asia, Australia, and South America. Learn more at www.zendesk.com.
  
  
  Interested in knowing what we do in the community? Check out the Zendesk Neighbor Foundation to learn more about how we engage with, and provide support to, our local communities.  
  
  
  Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster diversity & inclusion in the workplace. Individuals seeking employment at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law.
  
  
  By submitting your application, you agree that Zendesk may collect your personal data for recruiting, global organization planning, and related purposes.  Zendesk's Candidate Privacy Notice explains what personal information Zendesk may process, where Zendesk may process your personal information, its purposes for processing your personal information, and the rights you can exercise over Zendesk’s use of your personal information.  
  Apply for this positionShare this position
  Security
  Security Training and Awareness Analyst (copy)
  The Corporate Security Training and Awareness Analyst is the leader in how Zendesk employees think about our own security. In this position, you will partner with Global Physical Security, Zendesk Creative and Zendesk Security to ensure our employees have the resources at their disposal to propagate safe practices for our people and our data. Additionally, the right candidate will have a real passion for crafting content, building relationships with other organizations and influencing how security fits with company culture. There will be a requirement for international travel in this role.
  
  
  What you get to do every single day:
  • Act as a focal point for training Zendesk employees on the importance of security
  • Architect, build, and update training materials
  • Improve and mature security awareness across the company
  • Track the success of the security training program
  • Spread security awareness through tech talks, lunch and learns, and community involvement
  • Report the success of the security training program to leadership
  • Serve as back-up for all security operations functions
  • Take part in the on call rotation
  What you bring to the role:
  • Minimum two years of prior hands-on experience with training, education and awareness programs
  • Conceptual knowledge of different areas of computer security (network, application, cryptography, forensics, incident response, etc.)
  • Basic understanding of computer networks (VLAN, IP addressing, security zones of trust, etc.)
  • Understanding of common security attacks (DNS cache poisoning, ARP spoofing, DDoS, XSS, CSRF, SQL Injection, etc.)
  • Excellent oral, written and documentation skills.
  • Undergraduate degree preferred; Communications or Security a plus
  • Professional security certifications are a plus
  • Most importantly, you should be excited to learn, work, grow, and advance your career.
  The best customer experiences are built with Zendesk. Zendesk’s powerful and flexible customer service and engagement platform scales to meet the needs of any business, from startups and small businesses to growth companies and enterprises. Zendesk serves businesses across a multitude of industries, with more than 125,000 paid customer accounts offering service and support in more than 30 languages. Headquartered in San Francisco, Zendesk operates worldwide with 15 offices in North America, Europe, Asia, Australia, and South America. Learn more at www.zendesk.com.
  
  
  Interested in knowing what we do in the community? Check out the Zendesk Neighbor Foundation to learn more about how we engage with, and provide support to, our local communities.  
  
  
  Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster diversity & inclusion in the workplace. Individuals seeking employment at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law.
  
  
  By submitting your application, you agree that Zendesk may collect your personal data for recruiting, global organization planning, and related purposes.  Zendesk's Candidate Privacy Notice explains what personal information Zendesk may process, where Zendesk may process your personal information, its purposes for processing your personal information, and the rights you can exercise over Zendesk’s use of your personal information.  
  Apply for this positionShare this position