Job Openings

• Accounting, Finance & Legal
  Corporate Counsel
  Zendesk has built a world-class legal organization and is seeking a high-energy individual to join the team.
  This role will work closely with our Sales, Finance, Procurement, IT and other operations teams as well as other members of the Legal team. The ability to manage and drive complex transactions to completion is essential. This is a great opportunity to join a vibrant team within an exciting, high-growth company.
  
  
  This role will report directly to Zendesk’s Senior Corporate Counsel for AMER/LATAM Commercial Transactions and will be located in Madison, Wisconsin.
  
  
  Responsibilities:
  • Drafting, negotiating, and maintaining various sell-side commercial agreements
  • Reviewing and negotiating various purchase/buy-side agreements
  • Manage and work with external counsel in the matters that they handle for Zendesk
  • Conduct and contribute to other legal projects as assigned by legal team members
  • Provide practical guidance to cross-functional teams that takes legal and business considerations into account
  Requirements:
  • 5+ years of experience in commercial transactions as a lawyer at an established law firm, technology company, or in-house focusing on technology transactions.
  • Experience in drafting, negotiating, and maintaining a wide variety of commercial agreements typical to the Software-as-a-Service industry
  • Ability to work with Sales, Finance, Procurement and IT teams collaboratively
  • Ability to work in a high volume environment while remaining analytical and detail-oriented
  • Ability to own a process from start to finish and implement processes independently
  • ‘Nice to have’ qualifications include experience in financial services or other regulated  industries, Portuguese and/or Spanish language skills, and familiarity with global privacy law regimes.
  • Membership to the Wisconsin State Bar Association or other bar association which permits practicing as an in-house attorney resident in Wisconsin.
  The best customer experiences are built with Zendesk. Zendesk’s powerful and flexible customer service and engagement platform scales to meet the needs of any business, from startups and small businesses to growth companies and enterprises. Zendesk serves businesses across a multitude of industries, with more than 125,000 paid customer accounts offering service and support in more than 30 languages. Headquartered in San Francisco, Zendesk operates worldwide with 15 offices in North America, Europe, Asia, Australia, and South America. Learn more at www.zendesk.com.
  
  
  Interested in knowing what we do in the community? Check out the Zendesk Neighbor Foundation to learn more about how we engage with, and provide support to, our local communities.  
  
  
  Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster diversity & inclusion in the workplace. Individuals seeking employment at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law.
  
  
  By submitting your application, you agree that Zendesk may collect your personal data for recruiting, global organization planning, and related purposes.  Zendesk's Candidate Privacy Notice explains what personal information Zendesk may process, where Zendesk may process your personal information, its purposes for processing your personal information, and the rights you can exercise over Zendesk’s use of your personal information.  
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  Customer Advocacy
  Associate Customer Advocate
  You’re a great match if you possess fantastic troubleshooting and analytical skills, are driven to help customers, and have the ability to dive deep into a new product to learn it inside and out.... sound like you? Read on!
  
  
  We are looking for a talented Technical Support professional to become a Zendesk expert for our customers.  This position is an in-office role, providing top-notch support through many different channels of communication – including: email, phone, chat, Community and social media. You’re a great match if you possess fantastic troubleshooting and analytical skills, are driven to help customers, and have the ability to dive deep into a new product to learn it inside and out.
  
  
  Responsibilities:
  • Answer all questions related to Zendesk and escalate when necessary
  • Educate and empower our customers to become better Zendesk users
  • Own the customer experience and work to exceed their expectations.
  • We want to treat our customers as if you would treat a guest in your own home. Proactively look for solutions to problems and propose improvements if something could work better
  • Be Zendesk’s ambassador for all internal departments and help them be successful in their roles
  • Drive product change and improvement to make Zendesk the leading support platform
  Soft Skills:
  • You love talking to people on the phone and building relationships with your customers
  • You are able to empathize with customers in a genuine way that lets them know you care about their issues
  • You’re a team player that can follow and lead as situations dictate
  • You’re able to make decisions and solve problems
  • You have an ability to explain complex issues in beautifully simple terms
  • You’re curious and have a natural ability to “zoom out” of a problem, in order to ask the right questions.
  • You’re able to plan, organize, and prioritize work - this role wears many hats!
  Required Experience:
  • At least 1 years experience in Customer Service
  • Ability to evaluate, troubleshoot, and follow-up on customer issues as well as replicate and document for further escalation
  • Experience using social media or web-based software, including Twitter, Facebook, Google Apps
  • Knowledge of common help desk/ticketing solutions
  • Comfort working with or learning apps, integrations, and APIs
  You are an ideal candidate if:
  • You enjoy a fun and friendly work environment
  • You like celebrating successes and accomplishments
  • If you like engaging with your customers and colleagues
  #LI-KS1
  
  
  The best customer experiences are built with Zendesk. Zendesk’s powerful and flexible customer service and engagement platform scales to meet the needs of any business, from startups and small businesses to growth companies and enterprises. Zendesk serves businesses across a multitude of industries, with more than 125,000 paid customer accounts offering service and support in more than 30 languages. Headquartered in San Francisco, Zendesk operates worldwide with 15 offices in North America, Europe, Asia, Australia, and South America. Learn more at www.zendesk.com.
  
  
  Interested in knowing what we do in the community? Check out the Zendesk Neighbor Foundation to learn more about how we engage with, and provide support to, our local communities.  
  
  
  Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster diversity & inclusion in the workplace. Individuals seeking employment at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law.
  
  
  By submitting your application, you agree that Zendesk may collect your personal data for recruiting, global organization planning, and related purposes.  Zendesk's Candidate Privacy Notice explains what personal information Zendesk may process, where Zendesk may process your personal information, its purposes for processing your personal information, and the rights you can exercise over Zendesk’s use of your personal information.  
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  Senior Manager - Co-Sourcing
  In this role you'll have the opportunity to own and maintain the vendor relationship with our co-sourcing vendor(s). You will ensure that our partners meet their commitments to us and that we provide the support they need to do so. You will be the key liaison between our Advocacy team and our co-sourcing vendor.
  
  
  Other Responsibilities Include:
  • Ensure the culture of the partnership stays true to our company objectives
  • Lead the communications strategy and execution to enable best in class partnership of the future
  • Drive continuous improvement by leveraging the partnership and contractual mutually beneficial language
  • Lead efforts to innovate beyond traditional partnership protocols
  • Lead strategic vision to align with company roadmap
  • Lead and actively manage vendor performance management, getting the best quality outcomes possible by identifying and addressing root cause performance gaps
  • Strong proven capability in contract comprehension and negotiation
  • Collaborate with vendor site leadership, QA, workforce management (WFM) and training to rapidly roll out changes as necessary
  • Work with WFM team to monitor KPIs against envisioned state and communicate/adjust where necessary
  • Quickly respond to and address any vendor needs, from tech issues and staffing requirements to operations support and reporting
  • Facilitate business reviews, QA calibrations, and workforce management syncs
  • Spend time on the ground being the eyes and ears at our partner sites
  • Partner with Finance to track savings and cost avoidance and participate in financial planning and forecasting
  • Develop and implement new business processes and initiatives as part of the Advocacy team
  Who You Are:
  • Minimum 3+ years of call/contact center leadership experience
  • Two + years in an operational and/or leadership role (Vendor Management, Site Management, QA, Training, Workforce Management, Program Management, etc)
  • Independent and work well with little-to-no direction: No micro-management here. You're capable of planning ahead and anticipating issues before they occur - making executive decisions when needed comes as second nature to you
  • Keen eye for detail, sound financial knowledge, data analytical skills, communication and problem solving
  • Excellent communication skills - capable of communicating comfortably with all levels of seniority
  • Experience troubleshooting technology bugs, monitoring real-time dashboards, facilitating with QA & training, and collaborating on a product roadmap - all in the course of a few hours
  • Creative and have learned to be innovative vs. reactive if it’s not clear how to tackle a problem. The best approach to you is to dive in instead of shying away
  • Able to connect and communicate with a wide range of people and teams and can provide clear directions and expectations to teams hundreds of miles away
  • A "Let’s get this done!" attitude, you aren't bothered when issues dangle without resolution. Do you get a sense of happiness from seeking out a problem and pushing until it’s fixed?
  • Able to travel up to 50% of the time, including international travel
  • You have an awesome sense of humor
  • Experience working in an outsourced call center and co-employment considerations preferred
  • Bachelor’s Degree preferred
  The best customer experiences are built with Zendesk. Zendesk’s powerful and flexible customer service and engagement platform scales to meet the needs of any business, from startups and small businesses to growth companies and enterprises. Zendesk serves businesses across a multitude of industries, with more than 125,000 paid customer accounts offering service and support in more than 30 languages. Headquartered in San Francisco, Zendesk operates worldwide with 15 offices in North America, Europe, Asia, Australia, and South America. Learn more at www.zendesk.com.
  
  
  Interested in knowing what we do in the community? Check out the Zendesk Neighbor Foundation to learn more about how we engage with, and provide support to, our local communities.  
  
  
  Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster diversity & inclusion in the workplace. Individuals seeking employment at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law.
  
  
  By submitting your application, you agree that Zendesk may collect your personal data for recruiting, global organization planning, and related purposes.  Zendesk's Candidate Privacy Notice explains what personal information Zendesk may process, where Zendesk may process your personal information, its purposes for processing your personal information, and the rights you can exercise over Zendesk’s use of your personal information.  
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  Customer Success
  Associate Customer Account Manager (Zendesk Sell, formerly Base)
  About Zendesk Sell
  Recently acquired by Zendesk (formerly Base), we're building a product for Salespeople called Zendesk Sell, part of the wider suite of Zendesk products. We have a big vision for 2020 and a small, highly talented team within Zendesk. Everyone at Zendesk has the opportunity to make a big impact on the productivity of millions. Zendesk is an amazing place to work for self-driven and dynamic people who solve big problems that disrupt a multi-billion dollar industry. Zendesk Sell began when we were frustrated by our own experience with CRM and was founded in 2009 based on a strong internal belief that businesses deserve better, smarter software. The Sell team is a small  and dynamic group (150 people) operating inside of the amazing Zendesk team of 2,500 employees.
  
  
  Why be an Associate Customer Success Manager at Zendesk-Sell?
  Passionate about customers? Love building relationships, speaking on the phone, and helping people? We are looking for candidates with 1-3 years of experience, particularly in customer success or account management.
  
  
  This position is exclusively focused on delighting Zendesk-Sell users in our small to mid-sized customers. You own the relationship from adoption to retention to renewal. Secondary responsibilities include product utilization analysis and reporting, suggesting product improvements from customer feedback, and notifying customers of product releases or improvements. You need to be comfortable in managing a large volume of relationships effectively.
  
  
  Your responsibilities will include:
  • Evangelize Zendesk-Sell to everyone from sales leaders to individual contributors.
  • Adoption of Zendesk-Sell by monitoring usage and executing the appropriate response.
  • Retention and renewal enablement by constantly communicating product enhancements.
  • Develop and execute upsell and expansion opportunities.
  Job requirements:
  • 1-3 years of experience either in customer success or sales.
  • Experience in a high-call volume environment (50+ calls / day).
  • Bachelor degree from an accredited 4 year university.
  • Lively and engaging phone presence.
  • Bonus Points: Previous sales experience.
  The best customer experiences are built with Zendesk. Zendesk’s powerful and flexible customer service and engagement platform scales to meet the needs of any business, from startups and small businesses to growth companies and enterprises. Zendesk serves businesses across a multitude of industries, with more than 125,000 paid customer accounts offering service and support in more than 30 languages. Headquartered in San Francisco, Zendesk operates worldwide with 15 offices in North America, Europe, Asia, Australia, and South America. Learn more at www.zendesk.com.
  
  
  Interested in knowing what we do in the community? Check out the Zendesk Neighbor Foundation to learn more about how we engage with, and provide support to, our local communities.  
  
  
  Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster diversity & inclusion in the workplace. Individuals seeking employment at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law.
  
  
  By submitting your application, you agree that Zendesk may collect your personal data for recruiting, global organization planning, and related purposes.  Zendesk's Candidate Privacy Notice explains what personal information Zendesk may process, where Zendesk may process your personal information, its purposes for processing your personal information, and the rights you can exercise over Zendesk’s use of your personal information.  
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  Customer Success Consultant
  Our Customer Success team advises and guides our wide array of enterprise customers as they map to a broad spectrum of business needs to Zendesk. We ensure customers are optimized and scaling effortlessly through impactful engagements, all focused on driving business and technical value. A key fixture of our Success team is the work our Success Consultants do to understand a customer’s business, work creatively to provide solutions to challenges, and ultimately help their business innovate and transform using Zendesk.
   
  Customer Success Consultants align to a portfolio of customers within a specific region and are responsible for minimizing churn/contraction risk while driving production adoption. You do this through proactively engaging with customers at specific points in their lifecycle with Zendesk; providing them experiences based on where their Customer Support maturity aligns within the broader spectrum. Alongside your teammates, you ensure that customers are seeing results from Zendesk and will continue their partnership.
  
  
  Responsibilities:
  • Actively manage a book of business to minimize churn and contraction, by providing technical and business value
  • Consult with support leaders across various industries to capture their business problems and work together on how to configure Zendesk in order to meet and exceed expectations
  • Partner with innovative, fast growing customers to optimize and transform support strategies
  • Partner with the sales team in your region to understand where at-risk customers exist and formulate a plan to mitigate churn/contraction
  • Conduct virtual and onsite meetings according to Customer Success methodology to get results, product adoption and ensure retention
  • Maintain a high level of integrity, empathy, and business insight across multiple customers at one time, connecting trends and themes as you go
  • Enjoy problem solving to understand the gaps in a user’s complex workflow and provide recommendations
  • Simultaneously prioritize for the best customer experience and while also staying keenly aware of the customer’s overall health and likelihood to renew
  • Proactively partner with customers along the lifecycle to share recommendations aligned to short term goals and long terms goals thru Configuration Reviews and Strategic Account Reviews
  • Have excellent presentation skills to keep customers engaged in virtual or onsite settings
  • Have worked with the Zendesk product suite, or a comparable Customer Support system
  Characteristics
  • Energized by working collaboratively to evolve and optimize a customer program
  • Love for teamwork and the ability to work within different internal groups to improve our customer’s experience
  • Thrives in a dynamic environment and works actively to learn and optimize skills to succeed
  • Proven ability to develop relationships quickly
  • Ability to manage several customers at different milestones in their lifecycle with Zendesk
  Required Skills/Experience:
  • Bachelor’s Degree
  • 3+ years of experience managing a portfolio of customers and impacting churn/contraction
  • Deep understanding of support process and infrastructure
  • Excellent instincts and ability to interface at Director Level contacts with ease
  • Excellent communication, interpersonal skills, and eloquent writing skills
  • Empathy and a unique ability to understand customer needs
  • Passionate about technology with demonstrated technical aptitude; experience at a technology company or relevant consultancy ideal
  • Passionate about customer service and how it can transform businesses
  • Strong project management or organizational skills and an ability to multitask without getting frazzled
  • Dedication to building a world-class, enterprise-class global customer experience together
  • Willing and able to travel domestically up to 25%
  The best customer experiences are built with Zendesk. Zendesk’s powerful and flexible customer service and engagement platform scales to meet the needs of any business, from startups and small businesses to growth companies and enterprises. Zendesk serves businesses across a multitude of industries, with more than 125,000 paid customer accounts offering service and support in more than 30 languages. Headquartered in San Francisco, Zendesk operates worldwide with 15 offices in North America, Europe, Asia, Australia, and South America. Learn more at www.zendesk.com.
  
  
  Interested in knowing what we do in the community? Check out the Zendesk Neighbor Foundation to learn more about how we engage with, and provide support to, our local communities.  
  
  
  Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster diversity & inclusion in the workplace. Individuals seeking employment at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law.
  
  
  By submitting your application, you agree that Zendesk may collect your personal data for recruiting, global organization planning, and related purposes.  Zendesk's Candidate Privacy Notice explains what personal information Zendesk may process, where Zendesk may process your personal information, its purposes for processing your personal information, and the rights you can exercise over Zendesk’s use of your personal information.  
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  Engineering & Product
  Principal Engineer, Engineering Productivity
  Zendesk is looking for a Principal Engineer to join our Engineering Productivity team in San Francisco. You will be working with a group of highly-skilled software engineers to automate and accelerate the deployment process from check-in to production, provide tools used to build and test Zendesk applications, and provide development and test environments to Zendesk Engineering. This is an excellent opportunity to have a large impact on an entire engineering organization.
  
  
  What you get to do every day:
  • Write prototype and production grade code.
  • Work closely with senior leadership to transform visions & roadmaps into reality.
  • Provide technical leadership to our Engineering Productivity teams.
  • Cultivate collaboration between the Engineering Productivity teams and other engineering teams.
  • Support our existing tools while building the next generation of self-service release engineering tools to improve our engineering productivity.
  • Support our existing dev and test environments while building better on-demand environments to support rapid deployments.
  • Find opportunities for improvement by challenging the status quo and suggesting alternative and creative solutions.
  What you bring to the role:
  • Ability to transform visions & roadmaps into reality.
  • Excellent verbal and written communication skills, and interpersonal skills.
  • Expert knowledge in and strong hands-on experience with configuration, infrastructure, automation, and operations.
  • Tactics and strategies for building & releasing internal products to highly technical users in a large multi-product SaaS organization.
  • Experience with cloud-based solutions (AWS, GCP, etc) and container orchestration tools (Kubernetes, Mesos, etc).
  • Experience with infrastructure management tools (Chef, Terraform).
  • Experience with CI/CD tools (Jenkins, Spinnaker).
  • Experience with development tools on Kubernetes (Ksync, Telepresence).
  • Ability to collaborate with remote teams.
  The best customer experiences are built with Zendesk. Zendesk’s powerful and flexible customer service and engagement platform scales to meet the needs of any business, from startups and small businesses to growth companies and enterprises. Zendesk serves businesses across a multitude of industries, with more than 125,000 paid customer accounts offering service and support in more than 30 languages. Headquartered in San Francisco, Zendesk operates worldwide with 15 offices in North America, Europe, Asia, Australia, and South America. Learn more at www.zendesk.com.
  
  
  Interested in knowing what we do in the community? Check out the Zendesk Neighbor Foundation to learn more about how we engage with, and provide support to, our local communities.  
  
  
  Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster diversity & inclusion in the workplace. Individuals seeking employment at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law.
  
  
  By submitting your application, you agree that Zendesk may collect your personal data for recruiting, global organization planning, and related purposes.  Zendesk's Candidate Privacy Notice explains what personal information Zendesk may process, where Zendesk may process your personal information, its purposes for processing your personal information, and the rights you can exercise over Zendesk’s use of your personal information.  
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  Senior Software Engineer
  Zendesk is a rapidly growing company with an amazing product and exceptional employees. We’re looking for a dynamic Senior Software Engineer to help build our Self Service platform team in Madison!
  
  
  As part of the Foundation team at Zendesk you’ll be building and maintaining a system that will be at the core of our new engineering platform. This system will coordinate cloud resource provisioning requests to APIs created by other Foundation teams. You will be defining the self-service interface that will help enable our engineering teams to easily provision resources in the cloud that align with Zendesk standards. You’ll put your deep experience in working with, and building APIs to use in an area that will immediately provide business value.
  
  
  What you get to do every day:
  • Solve complex problems and provide simple elegant solutionsBuild a new interface that allows Zendesk’s global engineering organization to more quickly and easily build amazing products
  • Collaborate with your Foundation platform teammates in San Francisco, Dublin and Melbourne
  • Work in an agile development environment and believe that pragmatism always triumphs over dogmatism
  • Use a wide variety of technologies, wear lots of hats (actual hats optional)
  • Conduct periodic (incentive based) on-call duties for the things you build
  About you:
  • BS degree in Computer Science or a related technical field, or equivalent practical experience
  • Strong coding skills in at least one programming language, and a desire to pick up more (we work primarily in Ruby, Python, and Go)
  • Interested in designing, analyzing and troubleshooting large-scale distributed systems
  • Systematic problem solving approach, coupled with a strong sense of ownership
  • In-depth knowledge of and experience building API’s
  • Strong understanding of AWS (or another cloud provider) products and services
  • Great communication skills (written and verbal) that will enable successful collaboration with all of our teams globally
  The best customer experiences are built with Zendesk. Zendesk’s powerful and flexible customer service and engagement platform scales to meet the needs of any business, from startups and small businesses to growth companies and enterprises. Zendesk serves businesses across a multitude of industries, with more than 125,000 paid customer accounts offering service and support in more than 30 languages. Headquartered in San Francisco, Zendesk operates worldwide with 15 offices in North America, Europe, Asia, Australia, and South America. Learn more at www.zendesk.com.
  
  
  Interested in knowing what we do in the community? Check out the Zendesk Neighbor Foundation to learn more about how we engage with, and provide support to, our local communities.  
  
  
  Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster diversity & inclusion in the workplace. Individuals seeking employment at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law.
  
  
  By submitting your application, you agree that Zendesk may collect your personal data for recruiting, global organization planning, and related purposes.  Zendesk's Candidate Privacy Notice explains what personal information Zendesk may process, where Zendesk may process your personal information, its purposes for processing your personal information, and the rights you can exercise over Zendesk’s use of your personal information.  
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  Senior Software Engineer, Core Services
  The Zendesk Core Services team is looking for a well-rounded backend engineer with experience building, integrating and designing complex web applications. Come help us build a beautifully simple and secure purchasing experience across the Zendesk family of products.  
  
  
  What you get to do every day:
  • Work on interesting subscription management challenges, lead by example demonstrating best practices around code development, design, test, review, documentation and other engineering disciplines
  • Breakaway from existing Ruby on Rails subscription/purchasing monolithic codebase and migrate features as well as build new microservices on Kubernetes and AWS platform
  • Work closely with product management to build new subscription management, purchasing, and trial conversion features
  • Provide support to internal operation and ITCRM teams to ensure systems are compliant and secure
  What you bring to the role:
  • Extensive experience building, managing and scaling APIs, preferably in a Rails environment
  • Experience in session management, object relational mapping, object caching, RESTful web services.
  • Experience developing APIs and integrating third party API services
  • Experience working in an agile development environment (Scrum, Kanban)
  • Comfortable with querying and developing against relational databases, such as MySQL or Aurora
  • Strong desire for high quality and solid grasp of testing methodologies (RSpec, integration, etc.)
  Nice to have:
  • Experience with React or EmberJS or similar JavaScript MVC framework, full stack development with RoR
  • Experience working in a fast paced environment with continuous integration, unit/integration/load/performance testing
  • Experience working on open source projects with an active GitHub repo
  • Experience with billing platforms and services (Zuora, Braintree, PayPal), multi-currency, internationalization, payment processing, subscription modeling, fraud detection.
  • Experience with Continuous Integration systems or Continuous Deployment / Delivery (Travis, Jenkins)
  The best customer experiences are built with Zendesk. Zendesk’s powerful and flexible customer service and engagement platform scales to meet the needs of any business, from startups and small businesses to growth companies and enterprises. Zendesk serves businesses across a multitude of industries, with more than 125,000 paid customer accounts offering service and support in more than 30 languages. Headquartered in San Francisco, Zendesk operates worldwide with 15 offices in North America, Europe, Asia, Australia, and South America. Learn more at www.zendesk.com.
  
  
  Interested in knowing what we do in the community? Check out the Zendesk Neighbor Foundation to learn more about how we engage with, and provide support to, our local communities.  
  
  
  Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster diversity & inclusion in the workplace. Individuals seeking employment at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law.
  
  
  By submitting your application, you agree that Zendesk may collect your personal data for recruiting, global organization planning, and related purposes.  Zendesk's Candidate Privacy Notice explains what personal information Zendesk may process, where Zendesk may process your personal information, its purposes for processing your personal information, and the rights you can exercise over Zendesk’s use of your personal information.  
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  Senior Software Engineer, Foundation Configuration
  Zendesk is a rapidly growing company with an amazing product and exceptional employees. We’re looking for a dynamic Software Engineer to join our growing Foundation Config team in Madison!
  
  
  As part of the Config team at Zendesk you’ll solve interesting and tough problems in the configuration management space.  You’re joining this team because you love working with infrastructure as code tooling like terraform and cloudformation; because you’re a builder and love making platforms to help increase engineering velocity and agility; and because you want to work with service discovery solutions within containerized environments supporting service mesh and our nexgen platform.
  
  
  What you get to do every day:
  • Solve complex problems and provide simple elegant solutions
  • Contribute to making our infrastructure simple, reliable, and easy to operate
  • Design and implement our next generation configuration management tooling and platform
  • Collaborate with your Foundation teammates in Copenhagen, Dublin, Melbourne, and San Francisco
  • Use a wide variety of technologies, wear lots of hats (actual hats optional)
  • Conduct periodic on-call duties
  • Work in an agile development environment and believe that pragmatism always triumphs over dogmatism
  About you:
  • BS degree in Computer Science or related technical field, or equivalent practical experience
  • Strong coding skills in at least one programming language, and a desire to pick up more (we work primarily in Ruby, Python and golang)
  • Expertise in designing, analyzing and troubleshooting large-scale distributed systems
  • Systematic problem solving approach, coupled with a strong sense of ownership and driveIn-depth knowledge of at least one configuration management tool
  • Experience working with Unix/Linux systems and knowledge of TCP/IP
  • Desired experience with Hashicorp Consul and Hashicorp Vault
  • Strong understanding of AWS (or another cloud provider) products and services
  • Great communication skills (written and verbal) that will enable successful collaboration with all of our teams globally
  The best customer experiences are built with Zendesk. Zendesk’s powerful and flexible customer service and engagement platform scales to meet the needs of any business, from startups and small businesses to growth companies and enterprises. Zendesk serves businesses across a multitude of industries, with more than 125,000 paid customer accounts offering service and support in more than 30 languages. Headquartered in San Francisco, Zendesk operates worldwide with 15 offices in North America, Europe, Asia, Australia, and South America. Learn more at www.zendesk.com.
  
  
  Interested in knowing what we do in the community? Check out the Zendesk Neighbor Foundation to learn more about how we engage with, and provide support to, our local communities.  
  
  
  Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster diversity & inclusion in the workplace. Individuals seeking employment at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law.
  
  
  By submitting your application, you agree that Zendesk may collect your personal data for recruiting, global organization planning, and related purposes.  Zendesk's Candidate Privacy Notice explains what personal information Zendesk may process, where Zendesk may process your personal information, its purposes for processing your personal information, and the rights you can exercise over Zendesk’s use of your personal information.  
  Apply for this positionShare this position
  Senior Software Engineer, Foundation Secure
  Zendesk is a rapidly growing company with an amazing product and exceptional employees. We’re looking for a dynamic Software Engineer to join our Foundation Security team in Madison!
  
  
  As part of the Foundation Security team at Zendesk you’ll champion security and compliance as code.  You’ll put your software engineering and devops chops to use by baking in security best practices into our infrastructure and software delivery pipelines. Some organizations refer to this as SecDevOps (or DevSecOps) and share a similar mission: to help the organization move fast through automation while continuing to improve our security and compliance posture.
  
  
  What you get to do every day:
  • Solve complex problems and provide simple elegant solutions
  • Partner with the Zendesk information security team to understand security requirements and how they apply to our development lifecycle
  • Build security and compliance as code solutions to validate our infrastructure, containers, and products at build and runtime
  • Define how access is managed and controlled in our production engineering environments
  • Partner with engineering teams and security champions to implement best practices around principles of least privilege
  • Attack vulnerability management at build time through Amazon Machine Image and Container pipeline automation
  • Increase security and compliance visibility through better tooling and reporting solutions
  • Collaborate with your Foundation teammates in Copenhagen, Dublin, Melbourne, and San Francisco
  • Use a wide variety of technologies, wear lots of hats (actual hats optional)
  • Conduct periodic on-call duties
  • Work in an agile development environment and believe that pragmatism always triumphs over dogmatism
  About you:
  • BS degree in Computer Science or related technical field, or equivalent practical experience
  • Strong coding skills in at least one programming language, and a desire to pick up more (we work primarily in Ruby and Python)
  • Expertise in designing, analyzing and troubleshooting large-scale distributed systems
  • Systematic problem solving approach, coupled with a strong sense of ownership and drive
  • Experience working with Unix/Linux systems and knowledge of TCP/IP
  • Desired experience with terraform, cloudformation and lambd
  • Strong understanding of AWS (or another cloud provider) products and services
  • Great communication skills (written and verbal) that will enable successful collaboration with all of our teams globally
  The best customer experiences are built with Zendesk. Zendesk’s powerful and flexible customer service and engagement platform scales to meet the needs of any business, from startups and small businesses to growth companies and enterprises. Zendesk serves businesses across a multitude of industries, with more than 125,000 paid customer accounts offering service and support in more than 30 languages. Headquartered in San Francisco, Zendesk operates worldwide with 15 offices in North America, Europe, Asia, Australia, and South America. Learn more at www.zendesk.com.
  
  
  Interested in knowing what we do in the community? Check out the Zendesk Neighbor Foundation to learn more about how we engage with, and provide support to, our local communities.  
  
  
  Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster diversity & inclusion in the workplace. Individuals seeking employment at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law.
  
  
  By submitting your application, you agree that Zendesk may collect your personal data for recruiting, global organization planning, and related purposes.  Zendesk's Candidate Privacy Notice explains what personal information Zendesk may process, where Zendesk may process your personal information, its purposes for processing your personal information, and the rights you can exercise over Zendesk’s use of your personal information.  
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  Software Engineer, Core Services
  The Zendesk Core Services team is looking for a talented full stack engineer to join us in providing a consistent and secure subscription management and shopping cart purchase experience across the Zendesk family of products.
  
  
  What you get to do every day:
  • Work collaboratively with a team of very talented engineers who own the Zendesk subscriptions and billing platform
  • Maintain and enhance our customer-facing Shopping Cart, backed by Ruby on Rails with flavors of React and EmberJS subscription/purchasing UX
  • Triage and investigate issues in production working with our customers and find creative solutions to challenging problems;  
  • Work closely with product management to define and build subscription management, purchasing, and trial conversion features
  • Work with data, use data, learn from data and apply best engineering principles to shape up development of future features
  • Support internal teams to ensure our systems are compliant and secure
  What you bring to the role:
  • Experience building APIs with Ruby, Java or other known OO enterprise web development languages.
  • Solid understanding of web development technologies, knowledge on session management, object relational mapping, object caching, JavaScript and RESTful web services.
  • Experience working in an agile development environment
  • Experience with relational databases and SQL (preferably MySQL)
  • Good communication skills, written and verbal.
  • A methodical approach to problem solving, with a strong ownership of code and quality focus.
  Nice to have:
  • Experience with RoR (Rails or similar web development framework)
  • Experience working in a fast paced environment with continuous integration, unit/integration/load/performance testing
  • Experience in React, EmberJS or similar JavaScript MVC framework
  • Experience working on open source projects with an active GitHub repo
  • Experience with billing platforms and services (Zuora, Braintree, PayPal), multi-currency, internationalization, payment processing, subscription modeling, fraud detection.
  • Experience with Continuous Integration systems or Continuous Deployment / Delivery (Travis, Jenkins)
  The best customer experiences are built with Zendesk. Zendesk’s powerful and flexible customer service and engagement platform scales to meet the needs of any business, from startups and small businesses to growth companies and enterprises. Zendesk serves businesses across a multitude of industries, with more than 125,000 paid customer accounts offering service and support in more than 30 languages. Headquartered in San Francisco, Zendesk operates worldwide with 15 offices in North America, Europe, Asia, Australia, and South America. Learn more at www.zendesk.com.
  
  
  Interested in knowing what we do in the community? Check out the Zendesk Neighbor Foundation to learn more about how we engage with, and provide support to, our local communities.  
  
  
  Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster diversity & inclusion in the workplace. Individuals seeking employment at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law.
  
  
  By submitting your application, you agree that Zendesk may collect your personal data for recruiting, global organization planning, and related purposes.  Zendesk's Candidate Privacy Notice explains what personal information Zendesk may process, where Zendesk may process your personal information, its purposes for processing your personal information, and the rights you can exercise over Zendesk’s use of your personal information.  
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  Internships
  Cloud Engineering Intern (Madison, WI) - Summer 2019
  Zendesk is a rapidly growing company with an amazing product and exceptional employees. We are looking for a dynamic DevOps Engineering Intern to join our growing Foundation Cloud team in Madison!
  
  
  As part of the Cloud team at Zendesk, you will tackle problems involving core products and services that Zendesk’s infrastructure is built upon. Our mission is to productize the base platform services that all Zendesk engineering teams need to be successful in the cloud.
  
  
  What you get to do every single day:
  •  Tackle complex problems and provide simple elegant solutions
  • Contribute to making our infrastructure simple, reliable, and easy to operate
  • Analyze performance, usage patterns and capacity constraints and tune our underlying systems
  • Partner with our tools, engineering, and QA teams to ease the configuration and deployment of new services
  • Design our configuration management tooling and infrastructure
  • Collaborate with your Foundation Engineering teammates around the globe (in Copenhagen, Dublin, Melbourne, and San Francisco)
  • Use a wide variety of technologies, wear lots of hats (actual hats optional)
  • Work in an agile development environment and believe that pragmatism always triumphs over dogmatism
  About you:
  • Pursuing a degree in Computer Science or equivalent experience (preferably 2nd or 3rd year of college)
  • Coding skills in at least one programming language, and a desire to pick up more (we work primarily in Ruby, Python and Golang)
  • A real passion for the web and to solve large scale challenges using new technologies
  • Experience working with Unix/Linux systems and knowledge of TCP/IP
  • Phenomenal communication skills (written and verbal) that will enable successful collaboration with all of our teams globally
  The best customer experiences are built with Zendesk. Zendesk’s powerful and flexible customer service and engagement platform scales to meet the needs of any business, from startups and small businesses to growth companies and enterprises. Zendesk serves businesses across a multitude of industries, with more than 125,000 paid customer accounts offering service and support in more than 30 languages. Headquartered in San Francisco, Zendesk operates worldwide with 15 offices in North America, Europe, Asia, Australia, and South America. Learn more at www.zendesk.com.
  
  
  Interested in knowing what we do in the community? Check out the Zendesk Neighbor Foundation to learn more about how we engage with, and provide support to, our local communities.  
  
  
  Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster diversity & inclusion in the workplace. Individuals seeking employment at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law.
  
  
  By submitting your application, you agree that Zendesk may collect your personal data for recruiting, global organization planning, and related purposes.  Zendesk's Candidate Privacy Notice explains what personal information Zendesk may process, where Zendesk may process your personal information, its purposes for processing your personal information, and the rights you can exercise over Zendesk’s use of your personal information.  
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  Sales Intern -Madison
  Zendesk is looking for ambitious and motivated student or recent college graduate to join our Sales team as a Sales Intern in our Madison office this June. The Sales Intern role at Zendesk will provide a unique chance to begin a career in technology sales in a dynamic SaaS environment. This internship will be a 3-6 month opportunity to grow and hone your skills in generating new revenue leads and driving the overall growth at Zendesk.
  
  
  What you get to do every day:
  • Build a phenomenal first impression to prospects and customers while assisting the team on building a pipeline for Account Executives
  • Ensure data-integrity through regular de-duplication and cleanup procedures
  • Communicate regularly with the Sales Development, Marketing, Sales Operations, and Enterprise Teams
  • Build out accounts and contacts in Salesforce
  • Any additional support that the Sales Development teams may need
  • Focus on adding to a phenomenal team environment for a fun and energetic atmosphere
  What you bring to role:
  • Pursuing a BS/BA or recent graduate
  • Looking to develop experience technology sales
  • Proven success in meeting targets
  • High energy and a great teammate
  • Goal oriented
  • Bonus points for experience using Salesforce
  The best customer experiences are built with Zendesk. Zendesk’s powerful and flexible customer service and engagement platform scales to meet the needs of any business, from startups and small businesses to growth companies and enterprises. Zendesk serves businesses across a multitude of industries, with more than 125,000 paid customer accounts offering service and support in more than 30 languages. Headquartered in San Francisco, Zendesk operates worldwide with 15 offices in North America, Europe, Asia, Australia, and South America. Learn more at www.zendesk.com.
  
  
  Interested in knowing what we do in the community? Check out the Zendesk Neighbor Foundation to learn more about how we engage with, and provide support to, our local communities.  
  
  
  Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster diversity & inclusion in the workplace. Individuals seeking employment at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law.
  
  
  By submitting your application, you agree that Zendesk may collect your personal data for recruiting, global organization planning, and related purposes.  Zendesk's Candidate Privacy Notice explains what personal information Zendesk may process, where Zendesk may process your personal information, its purposes for processing your personal information, and the rights you can exercise over Zendesk’s use of your personal information.  
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  Marketing
  Professional Services Enablement Specialist
  Our growing enablement team is expanding! We are looking for a motivated self-starting Professional Services enablement program manager to work with our Professional Services team members. Your primary responsibilities will be onboarding and the ongoing training of all Professional Services roles, as well as enabling the global sales organization on how to sell and position our services offerings. In this role, you will partner with our existing enablement team & product marketing to deliver, design, & iterate on training deliverables.
  
  
  Here are some of the things you’ll do:
  • Work cross-functionally to plan and coordinate new hire & ongoing training (either virtual or in-person) for our Professional Services organization.
  • Create Professional Services role-based playbooks and evolve them in an iterative fashion as the team grows
  • Create and manage the Professional Services new hire onboarding program.
  • Observe and evaluate the customer service consulting capabilities of our Professional Services organization and create programs to improve the team’s capabilities
  • Monitor metrics and performance indicators to ensure the enablement program is impacting ramp to productivity
  • Focus on automation and scale of our services enablement programs to plan for growth
  • Drive continuous process improvements
  Desired Skills:
  • 2-5 years of experience in sales or success support, sales or success operations, education, corporate training, learning & development, or instructional design
  • Experience in Learning Management System (LMS) administration, including organizing learning paths, assigning sessions, training record management, assessing content effectiveness, and ensuring data accuracy and reporting
  • Proven track record of managing complex projects with a combination of data-driven and experience-led inputs
  • Bias for action: driving new programs, obtaining cross-functional buy-in, and iterating to excellence
  • Work effectively in a highly ambiguous environment and within cross-functional teams across the organization
  • Proven communicator with exceptional written and verbal communications skills
  • Solid attention to detail; excellent organization skills with the ability to balance numerous projects and meet tight deadlines
  • Technical aptitude with the ability to learn new technology quickly
  #LI-MS1
  
  
  The best customer experiences are built with Zendesk. Zendesk’s powerful and flexible customer service and engagement platform scales to meet the needs of any business, from startups and small businesses to growth companies and enterprises. Zendesk serves businesses across a multitude of industries, with more than 125,000 paid customer accounts offering service and support in more than 30 languages. Headquartered in San Francisco, Zendesk operates worldwide with 15 offices in North America, Europe, Asia, Australia, and South America. Learn more at www.zendesk.com.
  
  
  Interested in knowing what we do in the community? Check out the Zendesk Neighbor Foundation to learn more about how we engage with, and provide support to, our local communities.  
  
  
  Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster diversity & inclusion in the workplace. Individuals seeking employment at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law.
  
  
  By submitting your application, you agree that Zendesk may collect your personal data for recruiting, global organization planning, and related purposes.  Zendesk's Candidate Privacy Notice explains what personal information Zendesk may process, where Zendesk may process your personal information, its purposes for processing your personal information, and the rights you can exercise over Zendesk’s use of your personal information.  
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  Sales Enablement Communications Manager
  The Sales Enablement Communications Manager, ensures we have an effective communication program for our global sales, services, & success teams. The goal is to consistently provide & deliver enablement material that is relevant, easy to consume, and easy to find.
  
  
  You should be very familiar with all roles that exist in our sales, services, & success organizations who support prospects & customers that span SMB, mid-market and enterprise businesses. You would know what information those folks will need to do their jobs successfully. You would be responsible for building, delivering and maintaining multiple communications programs & resources, including weekly global webinars, monthly newsletters & calendars, and a self-service portal.
  
  
  You should be comfortable with a dynamic, fast paced environment and be excellent at cross-functional collaboration, process & system creation, and handling multiple personalities with distinct points of view. 
  
  
  Responsibilities:
  • Promote, manage, and deliver a weekly webinar, delivered twice to accommodate our global time zones. Duties include organizing & reviewing content and presenters, promoting attendance, hosting, recording, posting and measuring effectiveness.
  • Identify webinar content that should be used for ongoing enablement and build online learning modules or partner with other enablement team members to Craftthem.
  • Work closely with cross functional teams such as product marketing to seek & understand the calendar of upcoming launches and plan enablement communications accordingly.
  • Craft and deploy a monthly enablement calendar so our global sales, services, & success teams know what enablement is happening for their role in their region.
  • Craft and deliver the monthly Product Marketing/Enablement Newsletter. Duties include eliciting articles, layout, approvals, and measuring effectiveness.
  • Primary point of contact for our internal Go-to-Market content portal. Help with the maintenance, organization, & optimization of content by proactively identifying new or innovative ways to surface material as well as manage regular audits to ensure content is up-to-date and relevant. 
  Required Skills:
  • 3-5 years experience in Sales Enablement and / or Sales support role
  • Excellent stakeholder management capabilities across multiple regional and global functions and multiple levels from Manager to VP
  • Strong project management and organizational skills, ability to manage multiple large scale projects in tandem
  • Excellent facilitation and presentation skills
  • High energy, friendly, and creative
  • Strong sense of responsibility and initiative
  We are looking for a self-starter who has experience with enablement in a SaaS world. The ideal candidate is able to take complex products and processes and present them simply and concisely. Plenty of room for additional opportunity in this role to be creative and develop new and innovative ideas to solve complex business issues
  
  
  The best customer experiences are built with Zendesk. Zendesk’s powerful and flexible customer service and engagement platform scales to meet the needs of any business, from startups and small businesses to growth companies and enterprises. Zendesk serves businesses across a multitude of industries, with more than 125,000 paid customer accounts offering service and support in more than 30 languages. Headquartered in San Francisco, Zendesk operates worldwide with 15 offices in North America, Europe, Asia, Australia, and South America. Learn more at www.zendesk.com.
  
  
  Interested in knowing what we do in the community? Check out the Zendesk Neighbor Foundation to learn more about how we engage with, and provide support to, our local communities.  
  
  
  Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster diversity & inclusion in the workplace. Individuals seeking employment at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law.
  
  
  By submitting your application, you agree that Zendesk may collect your personal data for recruiting, global organization planning, and related purposes.  Zendesk's Candidate Privacy Notice explains what personal information Zendesk may process, where Zendesk may process your personal information, its purposes for processing your personal information, and the rights you can exercise over Zendesk’s use of your personal information.  
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  People Operations & Workplace Experience
  Compensation Partner
  The Compensation Partner is part of the People Operations team. It will support the Compensation function as we scale and grow! This position will provide important support to compensation activities and initiatives for our organization. The successful candidate in this role will apply solid knowledge of compensation (base, variable, equity) data analysis to provide meaningful insight to inform compensation-related decisions, programs, and tools.
  
  
  Working out of our beautiful Madison office this role will report to the Head of Total Rewards and will work with our global Compensation Team in SF and Dublin. Help us make our compensation practices more effective - and have fun doing it!
  
  
  
  
  Responsibilities:
  • Be a vital part of the Global Total Rewards team by supporting Zendesk’s global compensation programs including base pay, variable pay, equity programs, and short and long-term incentives.
  • Partner across the business with the leadership of our Go-to-Market orgs to understand their needs and be a trusted advisor
  • Partner with HRBP for the business function to deliver seamless support on compensation needs and issues 
  • Partner with Recruiting to evaluate and provide compensation recommendations for new hires
  • Work closely with our Sales Compensation team.
  • Lead the annual salary review process, in partnership with our HRIS leader and our HRBP’s, providing support to managers where necessary. 
  • Assist with change management and create education on our total rewards offerings to enhance the business’ and employees understanding of what we offer
  • Conduct market studies and analysis to ensure internal equity, external competitiveness, and alignment to the company’s compensation philosophy.
  • Perform market pricing analyses across various job families and countries.
  • Complete compensation analysis associated with new job requisitions, current employees, and promotion requests by leveraging benchmark, current incumbent, and internal salary ranges data.
  • Conduct complex analysis of data from multiple sources to create various cash compensation and equity models.  Scenarios may include predictive analytics to identify future trends and risk.
  • Develop creative methods for compiling and preparing data to management, including but not limited to designing reports and tools to use in compensation-related analytics and dashboards.
  • Assist with compliance by ensuring applicable employment-related federal and state statutory requirements (regarding employee pay) are adhered to.
  Job Requirements and Qualifications:
  • Bachelor’s degree in related field or equivalent industry experience
  • 5+ years experience in compensation, including managing compensation projects (such as benchmarking studies/competitive analysis and modeling)
  • Experience supporting a global Go-to-Market function and partnering with Senior Leadership in the organization, including knowledge of Sales Compensation 
  • Strong analytical skills with the ability to interpret data and exceptional attention to detail
  • Ability to communicate effectively with all levels, taking complex information and making it easily understood by people with less proximity to the information.
  • Ability to work collaboratively and take initiative in a quickly growing environment
  • Ability to work under pressure and in a fast-paced environment, including an ability to multi-task and juggle multiple tasks both big and small.
  • Ability to be solution oriented and help solve problems, make complex / broken processes more effective, and deliver creative fixes to nuanced issues
  • Excellent interpersonal, organizational, and consultative skills
  • High proficiency with Microsoft Excel
  • Workday experience a plus
  The best customer experiences are built with Zendesk. Zendesk’s powerful and flexible customer service and engagement platform scales to meet the needs of any business, from startups and small businesses to growth companies and enterprises. Zendesk serves businesses across a multitude of industries, with more than 125,000 paid customer accounts offering service and support in more than 30 languages. Headquartered in San Francisco, Zendesk operates worldwide with 15 offices in North America, Europe, Asia, Australia, and South America. Learn more at www.zendesk.com.
  
  
  Interested in knowing what we do in the community? Check out the Zendesk Neighbor Foundation to learn more about how we engage with, and provide support to, our local communities.  
  
  
  Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster diversity & inclusion in the workplace. Individuals seeking employment at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law.
  
  
  By submitting your application, you agree that Zendesk may collect your personal data for recruiting, global organization planning, and related purposes.  Zendesk's Candidate Privacy Notice explains what personal information Zendesk may process, where Zendesk may process your personal information, its purposes for processing your personal information, and the rights you can exercise over Zendesk’s use of your personal information.  
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  Recruiting Coordinator
  At Zendesk, our mission is to ensure every candidate who walks through our door leaves with a positive experience. As a Recruiting Coordinator for our Recruiting Team, you will be the backbone for the team, scheduling all interviews and coordinating the details for candidate on-site visits.
  
  
  You will be the main point of contact for interview availability, questions, and scheduling matters. We’re looking for someone who is awesome at multi-tasking and can juggle the day-to-day details of scheduling, and will not flinch when interruptions occur and priorities change.
  
  
  This person must be very organized, flexible and patient. S/he needs to be comfortable with deadlines, timely responses and problem solving, all while keeping confidentiality, and candidate experience in mind.
  
  
  Responsibilities
  • Support the Recruiting Team by scheduling all on-site interviews and feedback sessions
  • Create and distribute daily interview schedules
  • Greet candidates for on-site interviews
  • Collect, scan, and upload all interview/employment documents
  • Manage Recruiting and Phone Screen calendars
  • Demonstrate knowledge in our ATS, Lever/Workday
  • Assist with reference calls, as needed
  • Maintain list of account users in ATS
  • Send offer letters
  • Trigger and manage background checks
  • Assist with headcount tracking
  Requirements
  • Previous experience in a Human Resources, Recruiting or Administrative role preferred
  • Experience working with an ATS (Lever or Workday)
  • Passion for driving a best-in-class candidate experience
  • Ability to maintain confidentiality
  • Exceptional “can-do” and service-oriented attitude
  • Strong written and verbal communication skills
  • Able to successfully manage multiple tasks, with multiple timelines, for multiple Recruiters and Hiring Managers
  • High attention to detail and organizational skills
  • Demonstrated integrity, maturity, professionalism, and sensitivity
  • Grace, tact and a smile even in stressful situations
  • Bachelor’s degree or related experience
  The best customer experiences are built with Zendesk. Zendesk’s powerful and flexible customer service and engagement platform scales to meet the needs of any business, from startups and small businesses to growth companies and enterprises. Zendesk serves businesses across a multitude of industries, with more than 125,000 paid customer accounts offering service and support in more than 30 languages. Headquartered in San Francisco, Zendesk operates worldwide with 15 offices in North America, Europe, Asia, Australia, and South America. Learn more at www.zendesk.com.
  
  
  Interested in knowing what we do in the community? Check out the Zendesk Neighbor Foundation to learn more about how we engage with, and provide support to, our local communities.  
  
  
  Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster diversity & inclusion in the workplace. Individuals seeking employment at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law.
  
  
  By submitting your application, you agree that Zendesk may collect your personal data for recruiting, global organization planning, and related purposes.  Zendesk's Candidate Privacy Notice explains what personal information Zendesk may process, where Zendesk may process your personal information, its purposes for processing your personal information, and the rights you can exercise over Zendesk’s use of your personal information.  
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  Workday HRIS Analyst
  Are you a data geek?  Do you love telling stories?  Believe that there is a story behind the data that needs to be told?  We have just the role for you. Zendesk is looking for a HRIS Analyst to join our HRIS & Analytics team.  
  
  
  The HRIS Analyst will be instrumental in the development and overall rollout of reports and dashboards throughout the organization.  The HRIS Analyst will primarily be focused on building out a comprehensive story of people data within Workday by leveraging Workday’s reporting and analytics framework.
  
  
  What you will do:
  • Own reporting and data visualization in Workday
  • Develop standard reports, metrics and dashboards for business partners, managers  and executives
  • Create and develop calculated fields to find new and inventive ways to get to Workday’s data
  • Identify opportunities for improvement and update the necessary reports and dashboards
  • Monitor and respond to feature and support requests from users
  • Demonstrate good judgement and discretion with dealing with highly sensitive data
  • Be comfortable and confident with gathering configuration requirements and problem-solving with business stakeholders
  Requirements:
  • 2+ years’ experience in HR analytics including building, configuring, customizing, and implementing reports and dashboards
  • 1+ years’ experience creating Workday reports and dashboards
  • Completed Workday report writer and calculated fields courses
  • Deep understanding of Workday’s object-oriented data architecture and understanding of HR data
  • Advanced excel modeling skills
  • Self-motivated, takes initiative and can work independently
  • Great interpersonal and communication skills with capability to work with all levels in the organization
  • Demonstrated ability to work on projects requiring organizational and great time-management skills
  • Ability to multitask in a fast paced and dynamic environment
  • BA/BS degree required
  #LI-KS1
  
  
  The best customer experiences are built with Zendesk. Zendesk’s powerful and flexible customer service and engagement platform scales to meet the needs of any business, from startups and small businesses to growth companies and enterprises. Zendesk serves businesses across a multitude of industries, with more than 125,000 paid customer accounts offering service and support in more than 30 languages. Headquartered in San Francisco, Zendesk operates worldwide with 15 offices in North America, Europe, Asia, Australia, and South America. Learn more at www.zendesk.com.
  
  
  Interested in knowing what we do in the community? Check out the Zendesk Neighbor Foundation to learn more about how we engage with, and provide support to, our local communities.  
  
  
  Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster diversity & inclusion in the workplace. Individuals seeking employment at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law.
  
  
  By submitting your application, you agree that Zendesk may collect your personal data for recruiting, global organization planning, and related purposes.  Zendesk's Candidate Privacy Notice explains what personal information Zendesk may process, where Zendesk may process your personal information, its purposes for processing your personal information, and the rights you can exercise over Zendesk’s use of your personal information.  
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  Professional services
  Partner Engagement Manager - Explore Upgrade
  The Partner Engagement Manager - Explore Upgrade sits within our Global Services team reporting to the Senior Manager of Consulting Partners. In this role you will be the overall owner for the identified subcontractor identified to deliver the Explore Upgrade program (“Explore Partner”). Responsibilities include overall delivery program creation, delivery execution and partner relationship ownership and also more broadly managing, measuring, and enabling our Consulting Partners / Systems Integrators (“SI”) within the Zendesk ecosystem.
  
  
  The overarching goal is to empower our selected partner to deliver long-term customer success by ensuring partner readiness to work with our clients.
  
  
  Primary Responsibilities:
  • Ownership of Explore Partner relationship, measurements, and accountability on contract obligations.
  • Ownership of all aspects of the Explore Upgrade program design, delivery execution and overall Explore Partner enablement and methodologies associated.
  • Oversee and coach the Explore Partner project leads/managers who are each responsible for managing a portfolio of projects concurrently.
  • Explore Upgrade overall ownership for regional bookings, revenue, and quality metrics.
  • Ensure Explore Partner team follows program methodology and responsibilities.
  • Maintain and forecast delivery goals for on-time, to-spec, and on-budget across the entire Explore Upgrade portfolio
  • Monitor project portfolio and delivery of implementations in order to identify where teamwork is required.
  • Owner of Explore Partner escalations for all delivery related activities.
  • Regional owner and accountability for Implementation / SI partner ecosystem for your region within the guidelines of Zendesk Implementation Partner Program. Keeping these partners up to date on Zendesk product capabilities and implementation approaches.
  Requirements:
  • 3 to 5 years of Professional Services consulting and project management experience.
  • 2+ years Customer Service Experience.
  • Desired: 3 years of partner and/or program management
  • Excitement to learn about the evolving world of customer success
  • Polished and professional attitude
  • An upbeat personality and exceptional detail-orientation.
  • Flexibility to pivot and keep up with a dynamic, quickly-evolving team.
  • Moderate technical aptitude; ideally experience with Customer Service ecosystem
  • Travel up to 30%
  • 4 year degree
  The best customer experiences are built with Zendesk. Zendesk’s powerful and flexible customer service and engagement platform scales to meet the needs of any business, from startups and small businesses to growth companies and enterprises. Zendesk serves businesses across a multitude of industries, with more than 125,000 paid customer accounts offering service and support in more than 30 languages. Headquartered in San Francisco, Zendesk operates worldwide with 15 offices in North America, Europe, Asia, Australia, and South America. Learn more at www.zendesk.com.
  
  
  Interested in knowing what we do in the community? Check out the Zendesk Neighbor Foundation to learn more about how we engage with, and provide support to, our local communities.  
  
  
  Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster diversity & inclusion in the workplace. Individuals seeking employment at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law.
  
  
  By submitting your application, you agree that Zendesk may collect your personal data for recruiting, global organization planning, and related purposes.  Zendesk's Candidate Privacy Notice explains what personal information Zendesk may process, where Zendesk may process your personal information, its purposes for processing your personal information, and the rights you can exercise over Zendesk’s use of your personal information.  
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  Platform Services - Full Stack Developer
  Zendesk, a fast growing web-based customer service and engagement software company, is looking for a Platform Services- Full StackDeveloper to help wrangle customer data. You will work on a small, agile team within the Professional Services technical organization. You need to be a self-starter and be able to juggle competing priorities to bring your projects to completion. Your work will focus on building scalable top-notch tools that will interact with a variety of customer and Zendesk interfaces to get Zendesk customers the data they need when they need it.
  
  
  What you get to do every day:
  • Work with a team to develop a fully stocked data transformation toolbox
  • Build out a containerized deployment strategy
  • Understand, scope, and perform a variety of data migration and manipulation tasks
  • Coordinate with multiple departments to ensure security and capacity compliance
  • Support the Professional Services team to ensure timely completion of platform data services projects
  • Defy the “garbage in - garbage out” principle for data, in other words you’ll get the chance to turn bad data into good
  • Maintain technical expertise across the Zendesk API & Platform infrastructure capabilities
  • Become a subject matter expert in Zendesk Platform Data Services
  
  
  What you bring to the role:
  • Experience delivering high-quality and maintainable code for a variety of contexts
  • Experience designing, developing, and deploying cloud applications on AWS platform
  • Strong coding skills in at least one modern scripting language, and a desire to pick up more (we use Python and Ruby)
  • Clear and fundamental understanding of relational databases, SQL, and ORMs
  • Experience performing ETL on data sets ranging in size from the hundreds to the millions
  • Experience with REST APIs, Web Services, Backend integrations, Database design, Data modeling
  • Experience with web applications and familiarity with current web development technologies
  • Care for elegant, efficient, and maintainable code -- knowledge of when to test, what to test, and how to write testable code
  • Solid communication skills, both written and verbal
  • Ability to engage on several paid projects concurrently
  
  
  #LI-KS1
  
  
  The best customer experiences are built with Zendesk. Zendesk’s powerful and flexible customer service and engagement platform scales to meet the needs of any business, from startups and small businesses to growth companies and enterprises. Zendesk serves businesses across a multitude of industries, with more than 125,000 paid customer accounts offering service and support in more than 30 languages. Headquartered in San Francisco, Zendesk operates worldwide with 15 offices in North America, Europe, Asia, Australia, and South America. Learn more at www.zendesk.com.
  
  
  Interested in knowing what we do in the community? Check out the Zendesk Neighbor Foundation to learn more about how we engage with, and provide support to, our local communities.  
  
  
  Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster diversity & inclusion in the workplace. Individuals seeking employment at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law.
  
  
  By submitting your application, you agree that Zendesk may collect your personal data for recruiting, global organization planning, and related purposes.  Zendesk's Candidate Privacy Notice explains what personal information Zendesk may process, where Zendesk may process your personal information, its purposes for processing your personal information, and the rights you can exercise over Zendesk’s use of your personal information.  
  Apply for this positionShare this position
  Solutions Architect (Zendesk-Sell, Formerly Base)
  About Zendesk Sell
  Recently acquired by Zendesk (formerly Base), we're building a product for Salespeople called Zendesk Sell, part of the wider suite of Zendesk products. We have a big vision for 2020 and a small, highly talented team within Zendesk. Everyone at Zendesk has the opportunity to make a big impact on the productivity of millions. Zendesk is an amazing place to work for self-driven and dynamic people who solve big problems that disrupt a multi-billion dollar industry. Zendesk Sell began when we were frustrated by our own experience with CRM and was founded in 2009 based on a strong internal belief that businesses deserve better, smarter software. The Sell team is a small  and dynamic group (150 people) operating inside of the amazing Zendesk team of 2,500 employees.
  
  
  What you will be doing:
  • Work collaboratively with sales and success teams to position success paths for our prospects and customers via Zendesk Sell product and technical solutions offerings.
  • Serve as a customer advisor and recommend custom solutions and services that are useful to provide value to the customer through our product.
  • Define, design and implement Technical roadmap for enterprise accounts.
  • Lead technical aspects of discovery and delivery of integrations and customized solutions built for Sell’s customers across all segments
  • Responsible for subject matter expertise of integrations, technical solutions and implementations for Sales processes
  • Gathering requirements: scoping, sizing and creating Statements of Work (SOWs) and change orders for new and existing customers
  • Define and document customer needs as well as design Solutions using Zendesk product and platform architecture
  • Presenting and interacting with customers including senior stakeholders/ C-Suite as needed to showcase custom solutions and proposals
  • Responsible for strategy and execution of complex data migration of Zendesk’s customers
  • Working closely with the other members of the Customer Success team to gather and provide channeled feedback about features and solutions back to Product and Technical Professional Services team.
  • Build sales domain expertise across multiple industries and create artifacts around best practices of using Zendesk’ products across those industries
  What you bring:
  • 3+ years consulting services and implementation delivery experience in a SaaS environment
  • Prior experience of designing technical solutions to meet business needs
  • Experience of handling to mid to enterprise sized clients
  • Experience of designing/ handling data between different applications
  • Experience with various architectures (Web, Cloud, Integration) and methodologies
  • Solid knowledge of RESTful and JSON API implementation and design patterns
  • Experience in a fast paced, high growth and dynamic environment
  • Highly customer orientated and strong analytical skills
  • Ability to prioritize and plan effectively; manage multiple engagements concurrently
  • Excellent interpersonal and communications skills; engaging presentation style with the ability to control various presentation scenarios with stakeholders across all levels
  • Good understanding of Sales processes, infrastructure, and challenges
  • Passionate about customer success and how it can transform businesses
  • Fluent English (to business-level, verbal and written)
  • Able and willing to travel up to 20%
  • University Degree or equivalent
  Nice to have:
  • In-depth knowledge of Sales software or other relevant business applications
  • Understanding of working of different applications related to Sales
  • Experience of working with Sales teams
  • Knowledge on Zendesk configuration and implementation approaches
  • Knowledge on Zendesk App Framework and related SSO capabilities
  • Knowledge in web/ scripting technologies
  #LI-GS1
  
  
  The best customer experiences are built with Zendesk. Zendesk’s powerful and flexible customer service and engagement platform scales to meet the needs of any business, from startups and small businesses to growth companies and enterprises. Zendesk serves businesses across a multitude of industries, with more than 125,000 paid customer accounts offering service and support in more than 30 languages. Headquartered in San Francisco, Zendesk operates worldwide with 15 offices in North America, Europe, Asia, Australia, and South America. Learn more at www.zendesk.com.
  
  
  Interested in knowing what we do in the community? Check out the Zendesk Neighbor Foundation to learn more about how we engage with, and provide support to, our local communities.  
  
  
  Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster diversity & inclusion in the workplace. Individuals seeking employment at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law.
  
  
  By submitting your application, you agree that Zendesk may collect your personal data for recruiting, global organization planning, and related purposes.  Zendesk's Candidate Privacy Notice explains what personal information Zendesk may process, where Zendesk may process your personal information, its purposes for processing your personal information, and the rights you can exercise over Zendesk’s use of your personal information.  
  Apply for this positionShare this position
  Solutions Consultant (Zendesk-Sell, formerly Base)
  The Solutions Consultant is responsible for all technical, solution, and daring aspects of the Zendesk sales cycle. SC’s will be encouraged to be both sales focused and technically savvy. A successful Solutions Consultant will be selling to Mid Market and SMB Segment executives, and convincing C-level and director level executives of the technical merits of the software solution. As a Solutions Consultant you will work in conjunction with Sales, Marketing, and Product Managers, to be the technical bridge between our Sales Representatives and their prospects. The SC will take ownership of the prime technical relationship with our prospects to drive customer happiness by proactively leading and delivering technical information to our customers both onsite, online, and via telephone.
  
  
  Requirements:
  • 3+ years of SMB/Mid Market software selling experience.
  • Experience mapping RFI/RFP requirements to software solutions.
  • Good interpersonal, communication, persuasion, presentation and writing skills.
  • Experience scoping, running and executing customer pilots and Proof of Concepts.
  • Knowledge in web / scripting technologies, HTML, CSS, JavaScript and SaaS applications.
  • Extraordinary analytical skills, including the ability to meet a business requirement with a technical solution.
  • You will be working with the Solutions Architect team to explain the working and technical feasibility of the solution
  • Superior solution scoping abilities, using our existing solution and influencing new product development.
  • You will be willing to work in a dynamic startup environment with multiple roles.
  • Bachelor’s degree preferred; graduate degree is a plus.
  • Up to 30% travel.
  • Obvious passion and people skills
  Desired Skills:
  • You ideally will have previous consulting experience implementing enterprise class software solutions.
  • In-depth knowledge of Customer Sales Software, ITSM, data warehousing, business intelligence.
  • Experience in performing upfront discovery of technical requirements during the sales cycle
  • Experience in dealing with CIO and Technical partners
  • Providing feedback to the Marketing and Product teams in regards to the Customer expectations and requests from the software applications
  The best customer experiences are built with Zendesk. Zendesk’s powerful and flexible customer service and engagement platform scales to meet the needs of any business, from startups and small businesses to growth companies and enterprises. Zendesk serves businesses across a multitude of industries, with more than 125,000 paid customer accounts offering service and support in more than 30 languages. Headquartered in San Francisco, Zendesk operates worldwide with 15 offices in North America, Europe, Asia, Australia, and South America. Learn more at www.zendesk.com.
  
  
  Interested in knowing what we do in the community? Check out the Zendesk Neighbor Foundation to learn more about how we engage with, and provide support to, our local communities.  
  
  
  Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster diversity & inclusion in the workplace. Individuals seeking employment at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law.
  
  
  By submitting your application, you agree that Zendesk may collect your personal data for recruiting, global organization planning, and related purposes.  Zendesk's Candidate Privacy Notice explains what personal information Zendesk may process, where Zendesk may process your personal information, its purposes for processing your personal information, and the rights you can exercise over Zendesk’s use of your personal information.  
  Apply for this positionShare this position
  Sales & Sales Leadership
  Account Executive
  We are seeking a high-performing Account Executive who is responsible for creating, managing and closing opportunities within a territory. This person must demonstrate all the behaviors associated with a high performance sales culture, specificallyprospecting for new business, upsell and cross-sell within our extensive install base and delivering results against a quota.
  
  
  Responsibilities
  • Exceed activity, pipeline, and revenue goals on a quarterly basis
  • Continually build pipeline of new business, upsell, and cross-sell opportunities
  • Become an expert on Zendesk’s products and conduct discovery calls, presentations, and demos with prospects and customers
  • Develop and manage relationships with prospects and accounts in your territory
  • Demonstrate and sell value to key stakeholders within the accounts during fast moving as well as complex sales cycles
  • Work in a team-selling environment with an experienced Strategic Account Executive and apply appropriate resources to opportunities.
  • Track all opportunity and customer details including use case, purchase time frames, next steps, and forecasting in Salesforce
  Requirements
  • Bachelor’s degree
  • Experience selling to director/VP level leaders
  • 2+ years of software selling experience; SaaS experience preferred
  • 1+ years outbound prospecting experience a plus
  • Track record of success selling into mid-market companies
  • Technically savvy; thorough understanding of a related technology
  • Proficiency using Salesforce.com
  • Skilled in virtual presentations, online web demos, remote sales processes
  • Exceptional verbal and written communication skills
  
  
  
  
  The best customer experiences are built with Zendesk. Zendesk’s powerful and flexible customer service and engagement platform scales to meet the needs of any business, from startups and small businesses to growth companies and enterprises. Zendesk serves businesses across a multitude of industries, with more than 125,000 paid customer accounts offering service and support in more than 30 languages. Headquartered in San Francisco, Zendesk operates worldwide with 15 offices in North America, Europe, Asia, Australia, and South America. Learn more at www.zendesk.com.
  
  
  Interested in knowing what we do in the community? Check out the Zendesk Neighbor Foundation to learn more about how we engage with, and provide support to, our local communities.  
  
  
  Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster diversity & inclusion in the workplace. Individuals seeking employment at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law.
  
  
  By submitting your application, you agree that Zendesk may collect your personal data for recruiting, global organization planning, and related purposes.  Zendesk's Candidate Privacy Notice explains what personal information Zendesk may process, where Zendesk may process your personal information, its purposes for processing your personal information, and the rights you can exercise over Zendesk’s use of your personal information.  
  Apply for this positionShare this position
  Inbound Sales Development Representative
  
  
  We are seeking an energetic, motivated, and articulate team player to join our Sales team as an Inbound Sales Development Rep. The ideal candidate will be responsible for following up, cold calling, prospecting, and qualifying leads. Qualified candidates should be self-starters with proven track records of success in their professional and personal or collegiate lives. They should be excited about SaaS, customer service and have interest in joining a fast-paced organization in high-tech.
   
  
  
  Responsibilities
  • Create a fantastic first impression to prospects and customers while building a pipeline for Zendesk Account Executives
  • Respond to inbound requests via zendesk support, the telephone and email
  • Organize and categorize sales lead information into Salesforce
  • Focus on building a great team environment for a fun and energetic atmosphere
  • Achieve or exceed monthly quotas of qualified opportunities
  Requirements
  • Ability to understand customer requirements and identify potential Zendesk solutions to fulfill requirements
  • Ability to multi-task, prioritize, and manage time effectively
  • Excellent written skills and naturally articulate
  • Bachelor’s degree
  Desired
  • Passion for developing a career in a technology sales
  • 1 to 2 years of Sales or internship experience (Software/Saas a plus)
  • Demonstrated success in meeting monthly targets
  • Outstanding time management skills
  • High energy team player
  • Goal oriented
  • Experience using Salesforce
  The best customer experiences are built with Zendesk. Zendesk’s powerful and flexible customer service and engagement platform scales to meet the needs of any business, from startups and small businesses to growth companies and enterprises. Zendesk serves businesses across a multitude of industries, with more than 125,000 paid customer accounts offering service and support in more than 30 languages. Headquartered in San Francisco, Zendesk operates worldwide with 15 offices in North America, Europe, Asia, Australia, and South America. Learn more at www.zendesk.com.
  
  
  Interested in knowing what we do in the community? Check out the Zendesk Neighbor Foundation to learn more about how we engage with, and provide support to, our local communities.  
  
  
  Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster diversity & inclusion in the workplace. Individuals seeking employment at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law.
  
  
  By submitting your application, you agree that Zendesk may collect your personal data for recruiting, global organization planning, and related purposes.  Zendesk's Candidate Privacy Notice explains what personal information Zendesk may process, where Zendesk may process your personal information, its purposes for processing your personal information, and the rights you can exercise over Zendesk’s use of your personal information.  
  Apply for this positionShare this position
  Sales Development Representative
  Are you passionate about the customer experience? Are you seeking a sales career that allows you to work with the world’s fastest growing mid-market and Fortune 500 leaders?
  
  
  Zendesk builds software for better customer service. We enable millions of users around the world to interact more directly and openly with their customers. Since 2007, Zendesk has grown to serve over 80,000 companies, 300 million users, with global reach including 10 offices in 9 countries
  
  
  What we look for
  • People not afraid to take a risk.
  • Individuals that are passionate about SaaS, Customer Service & high-tech
  • Self-starters with track records of success in their professional and personal or collegiate lives
  Responsibilities
  • Generate new business opportunities to fuel the Zendesk AE pipeline.
  • Work closely with Account Executives to develop targeted lists, call strategies, and messaging to drive opportunities for new business
  • Conduct high level conversations with Senior Executives in target accounts
  • Research and build new and existing accounts (i.e. adding contacts, sending regular emails and qualifying opportunities into the Account Executive/Account Manager’s pipeline)
  • Achieve or exceed monthly quotas of qualified opportunities 
  Requirements
  • Past experience in high-volume outbound sales prospecting
  • Ability to understand customer requirements and identify potential Zendesk solutions to fulfill requirements
  • Ability to multi-task, prioritize, and handle time effectively
  • Excellent written skills and naturally articulate
  • 1-2 Years of Sales Experience
  • Bachelor’s degree
  • Demonstrated success in meeting monthly targets
  Zendesk builds software for better customer relationships. It empowers organizations to improve customer engagement and better understand their customers. Zendesk products are easy to use and implement. They give organizations the flexibility to move quickly, focus on innovation, and scale with their growth. Based in San Francisco, Zendesk has operations in the United States, Europe, Asia, Australia, and South America. Learn more at www.zendesk.com.
  
  
  Interested in knowing what we do in the community? Check out the Zendesk Neighbor Foundation to learn more about how we engage with, and provide support to, our local communities.  
  
  
  Individuals seeking employment at Zendesk are considered without regards to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, or sexual orientation.
  
  
  
  
  
  
  The best customer experiences are built with Zendesk. Zendesk’s powerful and flexible customer service and engagement platform scales to meet the needs of any business, from startups and small businesses to growth companies and enterprises. Zendesk serves businesses across a multitude of industries, with more than 125,000 paid customer accounts offering service and support in more than 30 languages. Headquartered in San Francisco, Zendesk operates worldwide with 15 offices in North America, Europe, Asia, Australia, and South America. Learn more at www.zendesk.com.
  
  
  Interested in knowing what we do in the community? Check out the Zendesk Neighbor Foundation to learn more about how we engage with, and provide support to, our local communities.  
  
  
  Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster diversity & inclusion in the workplace. Individuals seeking employment at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law.
  
  
  By submitting your application, you agree that Zendesk may collect your personal data for recruiting, global organization planning, and related purposes.  Zendesk's Candidate Privacy Notice explains what personal information Zendesk may process, where Zendesk may process your personal information, its purposes for processing your personal information, and the rights you can exercise over Zendesk’s use of your personal information.  
  Apply for this positionShare this position
  Sales Development Representative (Zendesk-Sell)
  Passionate about a career in sales? Looking for a doorway into one of the fastest growing industries in the world (SaaS)? We are looking for entry level Sales Representative professionals to join our growing team.
  
  
  Our Inside Sales Representative role offers an environment to learn, practice, challenge, and establish a strong foundation that’s invaluable to your career. The focus is on supporting our sales teams with more leads, more closed deals, and more revenue. Your efforts directly give to Zendesk’s top-line growth -- providing you a professional development path into a consultative selling, Account Executive position.
  
  
  Why Zendesk Sell?
  • 100% year-over-year growth for 6 straight years.
  • Recognized by Gartner as “Forward-thinking” in the SFA Magic Quadrant.
  • Disruptive strength in the enormous $36 billion dollar CRM / SFA marketplace.
  Responsibilities
  • Qualifying and disqualifying inbound leads in a high-volume environment using calls, emails, and LinkedIn inmails.
  • Representing our brand as the first point of contact between Domestic and International C-level executives, decision makers, and influencers.
  • Building credibility and value in our solution through strategic research and preparation.
  • Innovating lead generation processes by taking part in executive leadership meetings.
  Requirements
  • Bachelor's degree from an accredited 4 year university.
  • Intelligence, Character, Coachable, Experience.
  • Focused on a long term sales career.
  Bonus Points
  • Working knowledge of the CRM industry.
  • Sandler, Spin, Challenger, Strongman, Force Management training.
  • Understand and articulate a qualification methodology such as BANT.
  The best customer experiences are built with Zendesk. Zendesk’s powerful and flexible customer service and engagement platform scales to meet the needs of any business, from startups and small businesses to growth companies and enterprises. Zendesk serves businesses across a multitude of industries, with more than 125,000 paid customer accounts offering service and support in more than 30 languages. Headquartered in San Francisco, Zendesk operates worldwide with 15 offices in North America, Europe, Asia, Australia, and South America. Learn more at www.zendesk.com.
  
  
  Interested in knowing what we do in the community? Check out the Zendesk Neighbor Foundation to learn more about how we engage with, and provide support to, our local communities.  
  
  
  Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster diversity & inclusion in the workplace. Individuals seeking employment at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law.
  
  
  By submitting your application, you agree that Zendesk may collect your personal data for recruiting, global organization planning, and related purposes.  Zendesk's Candidate Privacy Notice explains what personal information Zendesk may process, where Zendesk may process your personal information, its purposes for processing your personal information, and the rights you can exercise over Zendesk’s use of your personal information.  
  Apply for this positionShare this position
  Velocity Account Executive
  We’re looking for a motivated self-starter who has a consultative sales approach, provides an excellent customer experience and offers polished presentation skills. You'll be single-handedly running an inbound pipeline of sales opportunities and expansion on existing customer accounts across a very large customer base. You will bring a consistent track record in sales achievement, Software/SaaS a plus.
  
  
  Responsibilities
  • Exceed activity, pipeline, and revenue goals on a monthly basis
  • Become a guide on Zendesk’s products and conduct discovery calls, presentations, and demos with prospects and customers
  • Respond to a large number of inbound leads and existing customers
  • Continue to build pipeline of new business, upsell, and cross-sell opportunities
  • Develop and maintain relationships with accounts in your book of business
  • Be the voice of the customer; understand their needs and make them champions
  • Track all opportunity and customer details including use case, purchase time frames, next steps, and forecasting in Salesforce 
  Required
  • Bachelor’s degree
  • Excellent verbal and written communications skills
  • 2+ years of full cycle sales experience; software/SaaS experience preferred
  • Real passion for technology and quick ability to learn tools and processes
  • Exceptional organizational skills, with the ability to multi-task a high volume of opportunities at all times
  • Ability to thrive in a face paced environment; you move quickly, think strategically and are superb at tactical execution
  Zendesk builds software for better customer relationships. It empowers organizations to improve customer engagement and better understand their customers. Zendesk products are easy to use and implement. They give organizations the flexibility to move quickly, focus on innovation, and scale with their growth. Based in San Francisco, Zendesk has operations in the United States, Europe, Asia, Australia, and South America. Learn more at www.zendesk.com.
  
  
  Interested in knowing what we do in the community? Check out the Zendesk Neighbor Foundation to learn more about how we engage with, and provide support to, our local communities.  
  
  
  Individuals seeking employment at Zendesk are considered without regards to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, or sexual orientation.
  
  
  The best customer experiences are built with Zendesk. Zendesk’s powerful and flexible customer service and engagement platform scales to meet the needs of any business, from startups and small businesses to growth companies and enterprises. Zendesk serves businesses across a multitude of industries, with more than 125,000 paid customer accounts offering service and support in more than 30 languages. Headquartered in San Francisco, Zendesk operates worldwide with 15 offices in North America, Europe, Asia, Australia, and South America. Learn more at www.zendesk.com.
  
  
  Interested in knowing what we do in the community? Check out the Zendesk Neighbor Foundation to learn more about how we engage with, and provide support to, our local communities.  
  
  
  Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster diversity & inclusion in the workplace. Individuals seeking employment at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law.
  
  
  By submitting your application, you agree that Zendesk may collect your personal data for recruiting, global organization planning, and related purposes.  Zendesk's Candidate Privacy Notice explains what personal information Zendesk may process, where Zendesk may process your personal information, its purposes for processing your personal information, and the rights you can exercise over Zendesk’s use of your personal information.  
  Apply for this positionShare this position
  Velocity Account Executive (Zendesk-Sell, Formerly Base)
  
  
  About Zendesk Sell
  Recently acquired by Zendesk (formerly Base), we're building a product for Salespeople called Zendesk Sell, part of the wider suite of Zendesk products. We have a big vision for 2020 and a small, highly talented team within Zendesk. Everyone at Zendesk has the opportunity to make a big impact on the productivity of millions. Zendesk is an amazing place to work for self-driven and dynamic people who solve big problems that disrupt a multi-billion dollar industry. Zendesk Sell began when we were frustrated by our own experience with CRM and was founded in 2009 based on a strong internal belief that businesses deserve better, smarter software. The Sell team is a small  and dynamic group (150 people) operating inside of the amazing Zendesk team of 2,500 employees.
  
  
  Velocity Account Executive
  We’re looking for a motivated self-starter who has a consultative sales approach, provides an outstanding customer experience and offers polished presentation skills. You'll be single-handedly managing an inbound pipeline of sales opportunities and expansion on existing customer accounts. Qualified candidates will bring a proven track record in sales achievement, Software/SaaS a plus.
  
  
  Responsibilities:
  • Exceed activity, pipeline, and revenue goals on a monthly basis
  • Become an expert on Zendesk Sell and conduct discovery calls, presentations, and demos with prospects and customers
  • Respond to a high volume of inbound leads and existing customers
  • Continue to build pipeline of new business, upsell, and cross-sell opportunities
  • Develop and manage relationships with accounts in your book of business
  • Be the voice of the customer; understand their needs and make them heroes
  • Track all Deals and customer details including use case, purchase time frames, next steps, and forecasting in Sell 
  Required:
  • Bachelor’s degree
  • Excellent verbal and written communications skills
  • 2+ years of full cycle sales experience; software/SaaS experience preferred
  • Passion for technology and quick ability to learn tools and processes
  • Exceptional organizational skills, with the ability to multi-task a high volume of opportunities at all times
  • Ability to thrive in a face paced environment; you move quickly, think strategically and are superb at tactical execution
  The best customer experiences are built with Zendesk. Zendesk’s powerful and flexible customer service and engagement platform scales to meet the needs of any business, from startups and small businesses to growth companies and enterprises. Zendesk serves businesses across a multitude of industries, with more than 125,000 paid customer accounts offering service and support in more than 30 languages. Headquartered in San Francisco, Zendesk operates worldwide with 15 offices in North America, Europe, Asia, Australia, and South America. Learn more at www.zendesk.com.
  
  
  Interested in knowing what we do in the community? Check out the Zendesk Neighbor Foundation to learn more about how we engage with, and provide support to, our local communities.  
  
  
  Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster diversity & inclusion in the workplace. Individuals seeking employment at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law.
  
  
  By submitting your application, you agree that Zendesk may collect your personal data for recruiting, global organization planning, and related purposes.  Zendesk's Candidate Privacy Notice explains what personal information Zendesk may process, where Zendesk may process your personal information, its purposes for processing your personal information, and the rights you can exercise over Zendesk’s use of your personal information.  
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  Security
  Corporate IT Security Manager
  Zendesk is looking for an experienced Corporate Security Team Manager to join our team of motivated engineers.  If you are a seasoned engineer, with experience in leading security from core to edge and working with IT departments, we want to talk to you! As a Security Team Manager at Zendesk, you will utilize both your leadership and your technical expertise to guide and enable our teams of talented engineers.  As a leader of these teams you’ll ensure the safety of our employees, our customers and our data.
  
  
  What you get to do every day:
  • Recruit, onboard and retain talented security engineers.
  • Provide the team with career mentorship and regular guidance
  • Create the processes that are right for your team, and make sure they’re followed
  • Keep the team up to date on important engineering and business decisions
  • Influence good architectural decisions, balanced by the reality of our business strategy
  • Participate in all aspects of building security strategy at Zendesk
  • Review security practices of all Zendeskians and guide them in maturing how they operate
  • Proactively seeking out and help to minimize pain points within the infrastructure and endpoint fleet of the Zendesk workforce
  • Work in a dynamic agile team where best practices for delivering excellence and high availability software is everything
  What you bring to the role:
  • Degree in Computer Science, Engineering, or equivalent and a minimum of 3 years of Information Security practice
  • At least 1 year of experience in a role where you had direct managerial responsibility for engineers on your team
  • Experience with monitoring and addressing threats with a workforce’s endpoint fleet and practices
  • Expertise in designing, analyzing and troubleshooting large-scale distributed systems
  • Strong verifiable contributions to open source software are a plus
  • Passion for automation, tooling, self-service
  • Possesses a deep understanding of agile development practices
  • Enthusiasm for writing elegant and clean code
  • Systematic problem solving approach, coupled with a strong sense of ownership and drive
  • Strong understanding of AWS (or another cloud provider) products and servicesGreat communication skills both written and verbal
  The best customer experiences are built with Zendesk. Zendesk’s powerful and flexible customer service and engagement platform scales to meet the needs of any business, from startups and small businesses to growth companies and enterprises. Zendesk serves businesses across a multitude of industries, with more than 125,000 paid customer accounts offering service and support in more than 30 languages. Headquartered in San Francisco, Zendesk operates worldwide with 15 offices in North America, Europe, Asia, Australia, and South America. Learn more at www.zendesk.com.
  
  
  Interested in knowing what we do in the community? Check out the Zendesk Neighbor Foundation to learn more about how we engage with, and provide support to, our local communities.  
  
  
  Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster diversity & inclusion in the workplace. Individuals seeking employment at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law.
  
  
  By submitting your application, you agree that Zendesk may collect your personal data for recruiting, global organization planning, and related purposes.  Zendesk's Candidate Privacy Notice explains what personal information Zendesk may process, where Zendesk may process your personal information, its purposes for processing your personal information, and the rights you can exercise over Zendesk’s use of your personal information.  
  Apply for this positionShare this position