Job Openings

• Accounting, Finance & Legal
  Corporate Counsel
  Zendesk has built a world-class legal organization and is seeking a high-energy individual to join the team. This role will work closely with our Sales, Finance, IT and other operations teams, especially in the United States and Latin America, as well as other members of the Legal team. The ability to manage and drive transactions and processes to completion is a must! This is a great opportunity to join a vibrant team within an exciting, high-growth company. This role will report directly to Zendesk’s Senior Corporate Counsel for AMER/LATAM Commercial Transactions and will be located in San Francisco, California or Madison, Wisconsin.
  
  
  Responsibilities
  • Drafting, negotiating, and maintaining various commercial and technology related agreements
  • Establishing and maintaining data privacy, security and regulatory practices and policies consistent with applicable laws and regulations
  • Manage and work with external counsel in the matters that they handle for Zendesk
  • Manage the execution of documents by senior employees and executives
  • Conduct and contribute to other legal projects as required by legal team members
  • Provide practical guidance to other teams that takes legal and business considerations into account
  Requirements:
  • Extensive experience in commercial transactions as a lawyer at an established law firm and/or technology company
  • Experience with contracting for SaaS products
  • Expertise in drafting, negotiating, and maintaining a wide variety of commercial agreements typical to the technology sector, such as sales agreements, NDAs, reseller and other channel partner agreements, and technology partnership agreements
  • Ability to work with Sales, Finance and IT teams collaboratively
  • Ability to work in a high volume environment while remaining analytical and detail-oriented
  • Ability to own a process from start to finish and implement processes independently
  • Experience in compliance with international privacy regulations and experience with established security standards for SaaS products, including drafting and negotiating data protection agreements
  • Membership to the California or Wisconsin State Bar Association or other bar association which permits practicing as an in-house attorney resident in California or Wisconsin
  • Have at least 5 years of post qualification experience at a top tier commercial law firm and/or working in-house with a technology company
  • Contract management experience is a plus
  The best customer experiences are built with Zendesk. Zendesk’s powerful and flexible customer service and engagement platform scales to meet the needs of any business, from startups and small businesses to growth companies and enterprises. Zendesk serves businesses across a multitude of industries, with more than 125,000 paid customer accounts offering service and support in more than 30 languages. Headquartered in San Francisco, Zendesk operates worldwide with 15 offices in North America, Europe, Asia, Australia, and South America. Learn more at www.zendesk.com.
  
  
  Interested in knowing what we do in the community? Check out the Zendesk Neighbor Foundation to learn more about how we engage with, and provide support to, our local communities.  
  
  
  Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster diversity & inclusion in the workplace. Individuals seeking employment at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law.
  
  
  By submitting your application, you agree that Zendesk may collect your personal data for recruiting, global organization planning, and related purposes.  Zendesk's Candidate Privacy Notice explains what personal information Zendesk may process, where Zendesk may process your personal information, its purposes for processing your personal information, and the rights you can exercise over Zendesk’s use of your personal information.  
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  Customer Advocacy
  Associate Customer Advocate, Spanish or Portuguese Speaker
  We are looking for a talented Technical Support professional to become a Zendesk guru for our customers. You will be providing top-notch support through many different channels of communication – including: email, phone, chat, forums and social media such as Twitter and Facebook. You’re a great match if you possess fantastic troubleshooting and analytical skills, are driven to help customers, and have the ability to dive deep into a new product to learn it inside and out.
  
  
  Responsibilities:
  • Answer all questions related to Zendesk and escalate when necessary
  • Educate and empower our customers to become better Zendesk users
  • Own the customer experience and work to exceed their expectations. We want to treat our customers as if you would treat a guest in your own home.
  • Proactively look for solutions to problems and propose improvements if something could work better
  • Be Zendesk’s ambassador for all internal departments and help them be successful in their roles
  • Drive product change and improvement to make Zendesk the leading support platform
  
  
  Soft Skills:
  • You love talking to people on the phone and building relationships with your customers
  • You are able to empathize with customers in a genuine way that lets them know you care about their issues
  • You’re a team player that can follow and lead as situations dictate
  • You’re able to make decisions and solve problems
  • You have an ability to explain complex issues in beautifully simple terms
  • You’re curious and have a natural ability to “zoom out” of a problem, in order to ask the right questions.
  • You’re able to plan, organize, and prioritize work - this role wears many hats
  • At least 1 years experience in Customer Service
  • Ability to evaluate, troubleshoot, and follow-up on customer issues as well as replicate and document for further escalation
  • Experience using social media or web-based software, including Twitter, Facebook, Google Apps
  • Knowledge of common help desk/ticketing solutions
  • Knowledge of HTML, XML, JavaScript or CSS

 is a plus
  • Fluent English and Spanish
  
  
  
  
  The best customer experiences are built with Zendesk. Zendesk’s powerful and flexible customer service and engagement platform scales to meet the needs of any business, from startups and small businesses to growth companies and enterprises. Zendesk serves businesses across a multitude of industries, with more than 125,000 paid customer accounts offering service and support in more than 30 languages. Headquartered in San Francisco, Zendesk operates worldwide with 15 offices in North America, Europe, Asia, Australia, and South America. Learn more at www.zendesk.com.
  
  
  Interested in knowing what we do in the community? Check out the Zendesk Neighbor Foundation to learn more about how we engage with, and provide support to, our local communities.  
  
  
  Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster diversity & inclusion in the workplace. Individuals seeking employment at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law.
  
  
  By submitting your application, you agree that Zendesk may collect your personal data for recruiting, global organization planning, and related purposes.  Zendesk's Candidate Privacy Notice explains what personal information Zendesk may process, where Zendesk may process your personal information, its purposes for processing your personal information, and the rights you can exercise over Zendesk’s use of your personal information.  
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  Proactive Support Manager
  Zendesk is a rapidly growing B2B company and a leader in the space of customer support software. Our internal customer support organization, Customer Advocacy, strives to set the gold standard for customer support. To that end, we are expanding our Proactive Support team.
  
  
  The Proactive Support Manager reports to the lead of the Self Service and Proactive Support team, and will establish and lead efforts to anticipate customer issues and address them. This role will plan and execute a proactive support strategy that delivers high customer value by intercepting tickets and reducing effort to evaluate, setup, troubleshoot and manage the Zendesk product suite. This unique role offers the opportunity to create a state of the art proactive support service offering and be a part of the team that sets the standard for best in class customer support.
  
  
  To be selected for this role, you must demonstrate the ability to understand where our customers struggle with high effort support experiences when interacting with us. At the same time, you have a tenacious attitude that keeps you laser-focused on getting these high effort experiences re-engineered.
  
  
  To be successful, you will need to work closely with other members of the self service team as well as other organizations throughout Zendesk. Collaboration is the key to success in this role.  If this sounds like you, then this role is for you!
  
  
  Responsibilities
  • Establish the proactive support strategy and roadmap
  • Establish and document a repeatable opportunity identification methodology that defines where proactive support intervention is needed
  • Develop and deliver high-impact proactive support campaigns that meet our goals to reduce customer effort and intercept tickets
  • Devise and implement proactive support KPIs and regularly report out to Advocacy leadership on impact of proactive support
  • Monitor and report on impact of all active proactive support campaigns
  • Establish and document efficient proactive support processes and a campaign calendar that delivers high impact and cost-effective outputs from the team
  • Ensure that proactive support campaigns are offered to a global audience and collaborate with the Content Manager when translations are needed for multi-language offerings
  • Sustain a spirit of continuous improvement by regularly seeking input from stakeholders including customers
  • Establish strong working relationships with cross-functional teams, including Content Management, Community Management, Product Management, Engineering, Product Documentation, Marketing and Customer Success
  • Stay current on industry trends and adapt the proactive support strategy as needed
  Ideal candidates will meet the following qualifications:
  • Bachelor's degree or equivalent experience
  • 3+ years' experience in a Customer Success or Customer Support position
  • Strong skills in business intelligence reporting, analysis and service journey mapping
  • Results oriented with strong ability to lead and hold a team accountable
  • Proven ability to lead in a cross-organizational collaborative work environment
  • Ability to present information with poise, enthusiasm, and professionalism
  • Highly organized, proactive, and gets things done
  • Team-oriented and collaborative
  Additionally, preference will be given to candidates who possess experience with the following:
  • B2B experience
  • 1+ years team management or team lead experience
  • 1+ years in a proactive function, which could include roles as proactive support analyst, proactive support engineer, customer success manager, implementation specialist, professional services, business process automation, diagnostic analytics, business analytics, root cause analysis, or KCS Knowledge Domain Expert
  The best customer experiences are built with Zendesk. Zendesk’s powerful and flexible customer service and engagement platform scales to meet the needs of any business, from startups and small businesses to growth companies and enterprises. Zendesk serves businesses across a multitude of industries, with more than 125,000 paid customer accounts offering service and support in more than 30 languages. Headquartered in San Francisco, Zendesk operates worldwide with 15 offices in North America, Europe, Asia, Australia, and South America. Learn more at www.zendesk.com.
  
  
  Interested in knowing what we do in the community? Check out the Zendesk Neighbor Foundation to learn more about how we engage with, and provide support to, our local communities.  
  
  
  Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster diversity & inclusion in the workplace. Individuals seeking employment at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law.
  
  
  By submitting your application, you agree that Zendesk may collect your personal data for recruiting, global organization planning, and related purposes.  Zendesk's Candidate Privacy Notice explains what personal information Zendesk may process, where Zendesk may process your personal information, its purposes for processing your personal information, and the rights you can exercise over Zendesk’s use of your personal information.  
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  Customer Success
  Customer Success Associate
  Our Customer Success team guides our wide array of clients as they map any number of business needs to their Zendesk account. We ensure customers are optimized and scaling effortlessly through impactful engagements, all focused on driving business and technical value.
  
  
  A key fixture of our team is the work our Customer Success Associates (CSA) do to understand a customer’s business, work creatively to provide solutions to their challenges, and ultimately help their organization innovate using Zendesk. In addition to working with customers one-on-one, you’d also create written content and short videos to teach best practices at scale.
  
  
  The ideal candidate is a resourceful problem solver who enjoys teaching customers about topics both big and small.
  
  
  Responsibilities:
  • Manage a large portfolio of accounts through one-to-one customer engagements at different stages during their Zendesk lifecycle in order to exceed quarterly churn and contraction targets
  • Consult with support leaders across various industries to capture their business problems and work together on how to configure Zendesk in order to meet and exceed expectations
  • Conduct virtual and onsite meetings according to Customer Success methodology to drive product adoption and ensure retention
  • Maintain a high level of professionalism, empathy, and business acumen across multiple customers at one time, connecting trends as you go
  • Produce short videos and webinars that promote Zendesk best practices and can be shared broadly with thousands of customers around the world
  • Collaborate with your peers in Sales, Advocacy, Training, Services, and Product to provide your accounts with a seamless experience regardless of their needs
  • Display excellent presentation skills to keep customers engaged in virtual settingsHave worked with the Zendesk product suite, or a comparable customer service system
  Requirements:
  • 2+ years managing a portfolio of customers with an impact on churn and contraction
  • Excellent communication and interpersonal skills as well as eloquent writing skills
  • Empathy and a unique ability to understand customer needs
  • Ability to command a room and inspire Director-level contacts with ease
  • Enthusiastic about technology with demonstrated technical aptitude; experience at a technology company or relevant consultancy ideal
  • Strong project management skills and an ability to multitask without getting stressed
  • Love for teamwork and committed to building a world-class customer experience
  • Willingness to travel up to 10%
  • Bachelors of Arts or Bachelor of Science degree
  The best customer experiences are built with Zendesk. Zendesk’s powerful and flexible customer service and engagement platform scales to meet the needs of any business, from startups and small businesses to growth companies and enterprises. Zendesk serves businesses across a multitude of industries, with more than 125,000 paid customer accounts offering service and support in more than 30 languages. Headquartered in San Francisco, Zendesk operates worldwide with 15 offices in North America, Europe, Asia, Australia, and South America. Learn more at www.zendesk.com.
  
  
  Interested in knowing what we do in the community? Check out the Zendesk Neighbor Foundation to learn more about how we engage with, and provide support to, our local communities.  
  
  
  Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster diversity & inclusion in the workplace. Individuals seeking employment at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law.
  
  
  By submitting your application, you agree that Zendesk may collect your personal data for recruiting, global organization planning, and related purposes.  Zendesk's Candidate Privacy Notice explains what personal information Zendesk may process, where Zendesk may process your personal information, its purposes for processing your personal information, and the rights you can exercise over Zendesk’s use of your personal information.  
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  Jr. Product Support Specialist (Zendesk Sell, formerly Base)
  About Zendesk Sell
  Recently acquired by Zendesk (formerly Base), we're building a product for Salespeople called Zendesk Sell, part of the wider suite of Zendesk products. We have a big vision for 2020 and a small, highly talented team within Zendesk. Everyone at Zendesk has the opportunity to make a big impact on the productivity of millions. Zendesk is an amazing place to work for self-driven and dynamic people who solve big problems that disrupt a multi-billion dollar industry. Zendesk Sell began when we were frustrated by our own experience with CRM and was founded in 2009 based on a strong internal belief that businesses deserve better, smarter software. The Sell team is a small  and dynamic group (150 people) operating inside of the amazing Zendesk team of 2,500 employees.
  
  
  Your role will include, but will not be limited to, the following responsibilities:
  • Provide support for all Zendesk-Sell customers over phone, email or chat
  • Work with users to identify, troubleshoot and resolve issues
  • Provide a proactive support approach, helping
  • Zendesk-Sell customers gain more value from the tool
  • Provide product demonstrations and webinars for prospective and current customers to help them understand how to get the most out of Zendesk-Sell.
  • Manage and resolve support requests in the queue and assigned to you via Zendesk, chat and phone
  • Update or create support articles and blog posts to continuously drive and improve the Client facing resources and knowledge base
  • Identify detailed improvements and needs based on Customer feedback for Zendesk-Sell Product and communicate them to the Product team to allow for continuous product improvement
  • Provide a positive, personalized and delightful experience to each customer who reaches out to us. We’re not robots, we want each customer to know how important they are and that their problems matter to the people helping them out.
  • Onboard and train new team members as relevant
  • Drive creative internal project to help the entire Support organization be more successful and efficient as a team
  • Success as a Junior Product Support Specialist is measured by an average CSAT of 95%, completion/ solving of 22 OTDs / Day, and triaging of 34 OTDs / Day.
  The best customer experiences are built with Zendesk. Zendesk’s powerful and flexible customer service and engagement platform scales to meet the needs of any business, from startups and small businesses to growth companies and enterprises. Zendesk serves businesses across a multitude of industries, with more than 125,000 paid customer accounts offering service and support in more than 30 languages. Headquartered in San Francisco, Zendesk operates worldwide with 15 offices in North America, Europe, Asia, Australia, and South America. Learn more at www.zendesk.com.
  
  
  Interested in knowing what we do in the community? Check out the Zendesk Neighbor Foundation to learn more about how we engage with, and provide support to, our local communities.  
  
  
  Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster diversity & inclusion in the workplace. Individuals seeking employment at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law.
  
  
  By submitting your application, you agree that Zendesk may collect your personal data for recruiting, global organization planning, and related purposes.  Zendesk's Candidate Privacy Notice explains what personal information Zendesk may process, where Zendesk may process your personal information, its purposes for processing your personal information, and the rights you can exercise over Zendesk’s use of your personal information.  
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  Senior Manager, Customer Success
  Our Customer Success team advises and guides our wide array of enterprise customers as they engage with us and adopt the key elements of our products to achieve their goals. We ensure customers are optimized and scale effortlessly through impactful engagements, all focused on driving business and technical value. We work to understand a customer’s business, to build partnerships that ensure we continue to add value as we, and they, evolve relationships over time.
  
  
  The Senior Manager, Customer Success, will lead a group of Customer Success staff who are responsible for making every customer in the portfolio successful which ultimately assures revenue retention. This role reports to the Director, Customer Success, AMER.
  
  
  As a leader within our Success organization, you will be genuine, compassionate, strategic-minded, charismatic, organized and dedicated. Passionate about helping our customers transform and optimize their customer experiences (CX), you will showcase the ability to instill that knowledge and interest into your team.
  
  
  As the ideal candidate, you have deep experience and interest in current and evolving customer experience and customer service trends. You also care deeply about attracting high quality talent to Zendesk and are passionate about developing the existing team and bench strength we have.
  
  
  Who you are:
  • Passionate and knowledgeable about customer experience and service, with a global mindset and empathy for enterprise businesses and the challenges their customer support teams and administrators face
  • Comfortable working across the spectrum: from C-level executives and VPs to set strategy, through to front-line contributors who might be early in their CX career
  • You thrive on team development: helping members grow in depth and breadth of skill, cultivating their passion, and enabling them to take on increasingly important roles, both inside your team and across CX at Zendesk
  • Partner across the Zendesk organization to ensure all parts of the organization maintain alignment and continue to evolve as we grow with specific focus on product management, sales, and marketing
  • Able to innovate in rapid cycles and test solutions to learn what works, then feed insights into a long-term foundation
  • Quick learner with new programs and software; knowledge of the Zendesk product, or comparable solutions
  Responsibilities:
  • Lead a team of Zendesk Customer Success team members who are each responsible for ensuring each customer in their portfolio is successful
  • Plan and direct all aspects of this roles book of business. Including but not limited to account strategies, escalations, objectives, and initiatives in alignment with the Zendesk Customer Success organization and methodologies
  • Hire, train, and coach your team, such that they consistently set a standard for the experience they give our customers, are fulfilled by their work, and have a strong understanding and plan for their careers
  • Be a resource to the team on customer service industry trends so that you can participate in configuration review development and presentations
  • Bring planning, focus and creativity to work with you everyday as you believe there is no one single pattern that works for all customers Manage escalations in order to achieve and exceed quarterly churn and contraction targets with focus on sharing learnings across the team
  • Partner with global Customer Experience leadership to align and expand on global strategy, in a way that balances regional needs with organizational simplicity and consistency
  • Work with Sales and Success Leaders to identify trends and uncover opportunities for improved or new success engagements or customer training offerings
  Requirements:
  • Understanding of SaaS business models and their overall relationship to Customer Success
  • Enthusiastic about technology with demonstrated technical aptitude; experience at a technology company or relevant consultancy ideal
  • Experience in a leadership role, within a customer success environment. You’ll have hired and coached team members to develop them, and make them more effective, happier employees
  • You’ll know all about meeting, and exceeding churn and contraction goals
  • Willingness to travel up to 30%
  • Strong project management skills and an ability to multitask without getting frazzled
  • Love for teamwork and commitment to building a world-class, enterprise-class global customer experience together
  • Passion for customer service, and how it can transform businessesAble to prepare, present, and revise budgets
  The best customer experiences are built with Zendesk. Zendesk’s powerful and flexible customer service and engagement platform scales to meet the needs of any business, from startups and small businesses to growth companies and enterprises. Zendesk serves businesses across a multitude of industries, with more than 125,000 paid customer accounts offering service and support in more than 30 languages. Headquartered in San Francisco, Zendesk operates worldwide with 15 offices in North America, Europe, Asia, Australia, and South America. Learn more at www.zendesk.com.
  
  
  Interested in knowing what we do in the community? Check out the Zendesk Neighbor Foundation to learn more about how we engage with, and provide support to, our local communities.  
  
  
  Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster diversity & inclusion in the workplace. Individuals seeking employment at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law.
  
  
  By submitting your application, you agree that Zendesk may collect your personal data for recruiting, global organization planning, and related purposes.  Zendesk's Candidate Privacy Notice explains what personal information Zendesk may process, where Zendesk may process your personal information, its purposes for processing your personal information, and the rights you can exercise over Zendesk’s use of your personal information.  
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  Technical Support Specialist (Zendesk Sell, formerly Base)
  About Zendesk Sell
  Recently acquired by Zendesk (formerly Base), we're building a product for Salespeople called Zendesk Sell, part of the wider suite of Zendesk products. We have a big vision for 2020 and a small, highly talented team within Zendesk. Everyone at Zendesk has the opportunity to make a big impact on the productivity of millions. Zendesk is an amazing place to work for self-driven and dynamic people who solve big problems that disrupt a multi-billion dollar industry. Zendesk Sell began when we were frustrated by our own experience with CRM and was founded in 2009 based on a strong internal belief that businesses deserve better, smarter software. The Sell team is a small  and dynamic group (150 people) operating inside of the amazing Zendesk team of 2,500 employees.
  
  
  Responsibilities:
  • Provide second-level technical support to customers, partners, and developers on Zendesk-Sell’s products and services
  • Create reproducible test cases, file bug reports, and coordinate delivery of fixes
  • Interact with Engineering, Operations, and cross-functional management regularly on high profile technical issues while providing leadership and mentoring to our Product Support Team
  • Provide consulting services to assist developers with API development and integration with their websites/applications
  • Author knowledge base articles for common issues and guides & FAQs for API or data related questions
  • Develop and document best practices for support process improvements
  • Execute Data Services like account consolidation, data migration and batch updates
  • Be focal point for all Support related activities for select Enterprise accountsWork closely and manage relationship with Customer contact people from Operations and Administrative perspectives for specific Enterprise accounts
  • Proactively monitor account quality to identify issues to resolution for specific Enterprise accounts
  • Drive strategy and focus for improvement of Enterprise Support within Zendesk-Sell
  • Have an expert understanding of select Enterprise Customer customized Zendesk-Sell-solutions
  • Manage the timeline for issue resolutions
  • Identify outreach trends to proactively fix customer pain points for specific Enterprise accounts
  • Design triage process for how to include wider Zendesk-Sell's support team in specific Enterprise accounts
  • Provide leadership for Zendesk-Sell’s support organization overall; onboarding team members, continuous training, ideas of how to improve across the team.
  The best customer experiences are built with Zendesk. Zendesk’s powerful and flexible customer service and engagement platform scales to meet the needs of any business, from startups and small businesses to growth companies and enterprises. Zendesk serves businesses across a multitude of industries, with more than 125,000 paid customer accounts offering service and support in more than 30 languages. Headquartered in San Francisco, Zendesk operates worldwide with 15 offices in North America, Europe, Asia, Australia, and South America. Learn more at www.zendesk.com.
  
  
  Interested in knowing what we do in the community? Check out the Zendesk Neighbor Foundation to learn more about how we engage with, and provide support to, our local communities.  
  
  
  Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster diversity & inclusion in the workplace. Individuals seeking employment at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law.
  
  
  By submitting your application, you agree that Zendesk may collect your personal data for recruiting, global organization planning, and related purposes.  Zendesk's Candidate Privacy Notice explains what personal information Zendesk may process, where Zendesk may process your personal information, its purposes for processing your personal information, and the rights you can exercise over Zendesk’s use of your personal information.  
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  Data & Analytics
  Data Scientist, Product Analytics
  Our business supports multiple products, each generating its own unique data.  Product owners, engineers, and analysts throughout the company rely on this data to help make informed decisions.  Our business partners also rely on other customer touch point data that reside in a multitude of functional specific applications (sales, marketing, finance, etc). We’ve built an Enterprise Data Warehouse (EDW) platform dedicated to support disparate internal and external data sources.  The platform has been built leveraging mostly open-source tools on Google Cloud Platform.
  
  
  This position is part of the Enterprise Data & Analytics team, a high-performance group chartered with delivering a beautifully simple analytics foundation and service that allows Zendesk to scale to a $1 Billion company with clearly defined, consistent metrics and a data architecture that provides all business operations with high quality and timely analytics for optimal decision making.  We need a dedicated individual to derive valuable business insights and models which will have a direct impact on our business.  The right candidate will join Zendesk’s Enterprise Data team building on the work and with the support of our other dedicated analyst teams.  Models built will be deployed using Airflow, Tensorflow, GCPs ML Engine, or other infrastructure needed for support.
  
  
  Who you are
  • Empathetic to the analytic needs of product owners, engineers, and analysts, our candidate can translate requests to formulate hypotheses and develop models to support their needs.
  • A self-directed individual who won’t wait for a pristine dataset, but instead is comfortable wrangling their own data and can identify necessary data sources to improve results.
  • Respectful of established protocols but you also drive change as our business evolves over time.  
  • Proactively engage with various stakeholders and engineers and build strong relationships
  • You agree that data science is fun!  Our new data scientist shares this enthusiasm and it is reflected in his/her work.
  What you get to do everyday
  • Analyze customer data from product warehouses, Success programs, Support, Finance, and Sales ops, and, in partnership with customer-savvy business leaders and their teams, identify the signals of health and the current deficiencies.
  • Design, build, and manage the necessary models to classify and improve customer health. A key challenge will be distilling dozens and hundreds of possible signs into something simple that allows wise and efficient action to be taken.
  • Broker data discussions across different business units, where each may have a different set of signals and/or visions of customer health. Work always to find the simplest solution that will serve customers the best, and be willing to set aside perfection when it doesn’t best serve us.
  • Regularly report on key health metrics to leadership (Directors, VPs, C-suite), and optimize the presentation and process to make it as effective and efficient as possible.
  • Support business leaders with ad-hoc data delving that will substantiate or disprove health-related hunches, and create work-lists of at-risk customers to drive high-urgency solutions.  
  • Use customer data, cross-referenced against customer success programs, to identify whether (and how much) our offerings are helping our customers. Queue-up data to both celebrate our success, and learn from our gaps and deficiencies.
  • Track, prioritize, and project manage any additional reporting/data based projects
  What you bring to the role
  • Self-motivated and driven by the purpose outlined above. Eager to be a leader at Zendesk in understanding what customer health means, and willing to go deep and learn from co-workers and other CX companies about this aspect of the industry.
  • Demonstrated ability to produce on-time and quality data deliverables, with special skill for visualization and/or process design that enables the recipient to achieve their business objective quickly (and enjoyably!)
  • Well-established personal processes to handle multiple requests from varied stakeholders, in a way that maintains clear priority, adjusts when needed, and is always helpful and pleasant.
  • Strong communication skills, both written and oral, and an ability to listen and understand root needs across many different business units, each with their own perspectives on our customer experience.
  • Advanced SQL skills are a must. Deep proficiency in Python, Scala, or R. Familiar with BigQuery and cloud environments a plus
  • 5+ years experience in advanced analytics with at least 2+ years in a data science role
  • Advanced degree in an Mathematics, Economics, Statistics, or similar
  The best customer experiences are built with Zendesk. Zendesk’s powerful and flexible customer service and engagement platform scales to meet the needs of any business, from startups and small businesses to growth companies and enterprises. Zendesk serves businesses across a multitude of industries, with more than 125,000 paid customer accounts offering service and support in more than 30 languages. Headquartered in San Francisco, Zendesk operates worldwide with 15 offices in North America, Europe, Asia, Australia, and South America. Learn more at www.zendesk.com.
  
  
  Interested in knowing what we do in the community? Check out the Zendesk Neighbor Foundation to learn more about how we engage with, and provide support to, our local communities.  
  
  
  Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster diversity & inclusion in the workplace. Individuals seeking employment at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law.
  
  
  By submitting your application, you agree that Zendesk may collect your personal data for recruiting, global organization planning, and related purposes.  Zendesk's Candidate Privacy Notice explains what personal information Zendesk may process, where Zendesk may process your personal information, its purposes for processing your personal information, and the rights you can exercise over Zendesk’s use of your personal information.  
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  Engineering & Product
  Cloud Engineer
  Zendesk is a rapidly growing company with an amazing product and exceptional employees. We’re looking for a dynamic DevOps Engineer to join our growing Foundation Cloud team in Madison!
  
  
  As part of the Cloud team at Zendesk you’ll solve problems involving core products and services that Zendesk’s infrastructure is built upon. Our mission is to productize the base platform services that all Zendesk engineering teams need to be successful in the cloud.
  
  
  What you get to do every day:
  • Solve complex problems and provide simple elegant solutions
  • Contribute to making our infrastructure simple, reliable, and easy to operate
  • Analyze performance, usage patterns and capacity constraints and tune our underlying systems
  • Partner with our tools, engineering, and QA teams to ease the configuration and deployment of new services
  • Design our configuration management tooling and infrastructure
  • Collaborate with your Foundation teammates around the globe (in Copenhagen, Dublin, Melbourne, and San Francisco)
  • Use a wide variety of technologies, wear lots of hats (actual hats optional)
  • Conduct periodic on-call duties
  • Work in an agile development environment and believe that pragmatism always triumphs over dogmatism
  About you:
  • BS degree in Computer Science or related technical field, or equivalent practical experience
  • Strong coding skills in at least one programming language, and a desire to pick up more (we work primarily in Ruby, Python and Golang)
  • Expertise in designing, analyzing and troubleshooting large-scale distributed systems
  • Systematic problem solving approach, coupled with a strong sense of ownership and drive
  • In-depth knowledge of at least one configuration management tool
  • Experience working with Unix/Linux systems and knowledge of TCP/IP
  • Desired experience with Hashicorp Consul and Hashicorp Vault
  • Strong understanding of AWS (or another cloud provider) products and services
  • Great communication skills (written and verbal) that will enable successful collaboration with all of our teams globally
  We hire people from both systems and software engineering backgrounds.  Strong candidates will have experience in both.
  
  
  
  
  The best customer experiences are built with Zendesk. Zendesk’s powerful and flexible customer service and engagement platform scales to meet the needs of any business, from startups and small businesses to growth companies and enterprises. Zendesk serves businesses across a multitude of industries, with more than 125,000 paid customer accounts offering service and support in more than 30 languages. Headquartered in San Francisco, Zendesk operates worldwide with 15 offices in North America, Europe, Asia, Australia, and South America. Learn more at www.zendesk.com.
  
  
  Interested in knowing what we do in the community? Check out the Zendesk Neighbor Foundation to learn more about how we engage with, and provide support to, our local communities.  
  
  
  Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster diversity & inclusion in the workplace. Individuals seeking employment at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law.
  
  
  By submitting your application, you agree that Zendesk may collect your personal data for recruiting, global organization planning, and related purposes.  Zendesk's Candidate Privacy Notice explains what personal information Zendesk may process, where Zendesk may process your personal information, its purposes for processing your personal information, and the rights you can exercise over Zendesk’s use of your personal information.  
  Apply for this positionShare this position
  Strategic Technology Analyst, Production Engineering
  It’s an exciting time to join Zendesk!  As a leader in customer service software, marching toward $1 billion in revenues, we continue to push the boundaries to ensure the best customer experiences are built with Zendesk.  Our amazing suite of products enable our customers to interact with their customers using any mode of communication (Support, Chat, Talk), improve productivity through the leveraging of AI & self-service (Guide), understand & glean insights through our visual reporting tool (Explore), and proactively reach out to customers with marketing campaigns (Connect).  Now, with our recent acquisition of Base CRM, we will introduce sales force automation into our solution!
  
  
  We are looking to hire an Analyst to work closely within our Production Engineering organization to support our fast-growing, cloud-based footprint. Our Production Engineering footprint stands upon latest technologies from companies such as Amazon and Google, as well as dozens of services and tools from other suppliers. This role will help manage the contracting, budgeting, forecasting, invoices, and overall strategy implementation processes for these suppliers. This person will be working with key stakeholders across the Company including technical leaders, procurement, finance, and accounting. This person will also work directly with contacts in the supplier companies primarily advocating and facilitating tactical activities such as purchase orders, invoice verifications, payments, and renewals, but also some strategic activities such as training, roadmaps, and joint technical discussions. The ideal candidate would have experience managing supplier relationships and costs for a public company that utilizes Cloud Computing and be influential in analysis, discipline, and processes which can help transform “supplier” relationships into “partner” relationships.
  
  
  This is an individual contributor role located in our Madison, Wisconsin office.If you’re excited about this opportunity to help drive this effort forward and make a big impact for our cloud platform initiative, we’d love to hear from you!
  
  
  Key Responsibilities
  • Implement and run processes for a portfolio of Product Engineering suppliers, including contracting management, budgeting, forecasting, invoices, purchase request and purchase orders, and interface to Accounts Payable
  • Perform standard FP&A duties around month-end close, forecasting, and preparation of management reports related to AWS
  • Collaborate with Engineering teams on creating long-range supplier plans aligned to strategic priorities, spend management, and supplier consolidation
  • Perform financial analysis and report on KPIs and metrics to improve on forecast accuracy, assess overall efficiency of spend, etc
  • Represent Zendesk as a competent, caring, and ethical buyer.
  • Ensure a great supplier experience for our supplier partners
  Skills/Experience:
  • Bachelors in Finance/Accounting; MBA a plus
  • 2+ years of work experience in corporate procurement, vendor management, or contract/invoice management
  • Experience working with software tools such as spreadsheets, email, and a variety of enterprise applications
  • High standard of excellence in delivering consistently amazing work with the ability to identify and tackle the most challenging of projects
  • Exceptional communication skills up, down and across the organization, and the ability to paint a story with numbers
  • Financial and business acumen, Financial modeling skills
  • Adaptability to change in a fast-paced environment
  The best customer experiences are built with Zendesk. Zendesk’s powerful and flexible customer service and engagement platform scales to meet the needs of any business, from startups and small businesses to growth companies and enterprises. Zendesk serves businesses across a multitude of industries, with more than 125,000 paid customer accounts offering service and support in more than 30 languages. Headquartered in San Francisco, Zendesk operates worldwide with 15 offices in North America, Europe, Asia, Australia, and South America. Learn more at www.zendesk.com.
  
  
  Interested in knowing what we do in the community? Check out the Zendesk Neighbor Foundation to learn more about how we engage with, and provide support to, our local communities.  
  
  
  Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster diversity & inclusion in the workplace. Individuals seeking employment at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law.
  
  
  By submitting your application, you agree that Zendesk may collect your personal data for recruiting, global organization planning, and related purposes.  Zendesk's Candidate Privacy Notice explains what personal information Zendesk may process, where Zendesk may process your personal information, its purposes for processing your personal information, and the rights you can exercise over Zendesk’s use of your personal information.  
  Apply for this positionShare this position
  Information Technology
  Business Systems Analyst (RevOps)
  Are you a SaaS administrative & consultative guru who thrives on transforming sales process business requirements into scalable, elegant solutions?  Do you possess fantastic troubleshooting and analytical skills, are you driven to help internal customers, and have the ability to dive deep into a new and ever changing products and platforms to learn them inside and out?  Can you deftly lead conflicting stakeholders to consensus and coordinate choreographed alignments of declarative components, custom development, and third-party functionality?
  
  
  What you get to do every day:
  • Work closely with the Zendesk Revenue Operations team and lead requirements gathering, solution design, and implementation of major projects on the Salesforce.com and Zuora platforms
  • Manage a project portfolio with a focus on streamlining and enhancing the Quote-to-Cash (Q2C) motion
  • Add your skills to a dynamic globally based team comprised of technical developers, IT application owners to business partners from across the company to refine/enhance their processes on SaaS applications and platforms
  • Leverage a combination of standard functionality and custom development to solve business problems
  • Implement and integrate third-party products / applications on the Salesforce platform as well as other SaaS applications
  • Ensure proper testing on all developed solutions before deployment, including facilitation of User Acceptance Testing with business stakeholders
  • Research and advise on best practices for Salesforce.com & Zuora solutions
  • In addition to Salesforce.com & Zuora, you will have opportunities to work within Zendesk infrastructure & products and our best-in-class application stack
  Your Qualifications:
  • Bachelor’s degree or equivalent work experience and a MINIMUM of 5 years Salesforce.com analyst experience
  • Salesforce Administrator Certification (ADM 201)
  • Experience with Configure-Price-Quote (CPQ) systems, Quote-to-Cash (Q2C), or similar business processes
  • Polished presenter and self-starter who can communicate effectively to a diverse audience of business and technical stakeholders
  • Strong analytical, problem solving, communication and coordination skills
  • Proficiency with DataLoader and MS Excel for data manipulation
  • Detail-oriented and can organize your work clearly and concisely
  • Excellent communication skills both written and verbal and a strong sense of diplomacy in all your interactions
  • A thirst for maintaining “guru” consultative status on all things Sales Cloud
  Nice to haves:
  • Salesforce Advanced Administrator, Platform Builder or Sales Cloud Consultant certifications
  • Experience with the SaaS selling model (Subscription-based selling)
  • Apttus CPQ, Salesforce CPQ or Zuora experience a major plus
  • Jira / Confluence experience a plus
  #LI-GS1
  
  
  The best customer experiences are built with Zendesk. Zendesk’s powerful and flexible customer service and engagement platform scales to meet the needs of any business, from startups and small businesses to growth companies and enterprises. Zendesk serves businesses across a multitude of industries, with more than 125,000 paid customer accounts offering service and support in more than 30 languages. Headquartered in San Francisco, Zendesk operates worldwide with 15 offices in North America, Europe, Asia, Australia, and South America. Learn more at www.zendesk.com.
  
  
  Interested in knowing what we do in the community? Check out the Zendesk Neighbor Foundation to learn more about how we engage with, and provide support to, our local communities.  
  
  
  Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster diversity & inclusion in the workplace. Individuals seeking employment at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law.
  
  
  By submitting your application, you agree that Zendesk may collect your personal data for recruiting, global organization planning, and related purposes.  Zendesk's Candidate Privacy Notice explains what personal information Zendesk may process, where Zendesk may process your personal information, its purposes for processing your personal information, and the rights you can exercise over Zendesk’s use of your personal information.  
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  IT-CRM Administrator
  Are you a SaaS application administration & configuration guru who thrives on providing support and crafting solutions through many different channels of business process?  Do you possess fantastic troubleshooting and analytical skills, are you driven to help our internal customers, and have the ability to dive deep into a new and ever changing products to learn them inside and out?  Can you turn business requests into technical solutions?
  
  
  What you get to do every day:
  • Work on a variety of SaaS Application support and enhancement requests, primarily stemming from and connecting to Salesforce.com, ranging from simple fixes and configuration work to complex troubleshooting including integrations and workflow
  • Add your skills to a dynamic globally based team comprised of technical developers, IT application owners to business partners from across the company to refine/enhance their processes on SaaS applications and platforms
  • Improve and maintain our Salesforce.com implementation, execute audit procedures and maintenance and administration procedures
  • Serve as technical operations resource whereby you will execute production code migrations weekly for Salesforce.com and other systems.
  • Management of both Production and Sandbox environments
  • Build configuration solutions on SaaS applications and coordinate with the business for acceptance testing
  • Maintain and enhance visual layout, workflow rules and business logic to streamline and enhance business processes and improve user experience
  • Implement and integrate third-party products / applications on the Salesforce platform as well as other SaaS applications
  • Ensure Quality Assurance testing happens on all developed solutions before deployment
  • Co-Design & maintain Users, User Roles, Security, and Profiles
  • Research and advise on best practices for Salesforce solutionsS
  • tay current with the periodic Salesforce releases and leverage the updates applicable to the Operations team
  • Engage with business stakeholders to gather/analyze requirements and map them to solutions that leverage Salesforce functionality and are well-timed to meet organizational growth objectives
  • In addition to Salesforce.com, you will have opportunities to work within Zendesk, Zuora, and a host of other licensed tools for Sales & Marketing operations.
  What you bring to the role:
  • BA or equivalent work experience and a MINIMUM of 3+ years SaaS application support experience
  • A bachelor’s degree in business, computer science, information systems, or a related field
  • Salesforce Administrator certification at minimum (Sales Cloud Consultant or Advanced Administrator a plus)
  • Strong analytical, problem solving, communication and coordination skills.  Project Management experience, especially
  • Detail oriented with strong prioritization skills
  • Proficiency with DataLoader; SOQLXplorer; and Excel for data manipulation and complex custom reports; Zuora for Salesforce, Territory Management, and DemandTools is a plus
  • Experience with installation and configuring packages from the Salesforce AppExchange
  • Can organize your work clearly and thoughtfully, communicating your findings throughout the team as required
  • Excellent communication skills both written and verbal and a strong sense of diplomacy and timing in all your interactions
  The best customer experiences are built with Zendesk. Zendesk’s powerful and flexible customer service and engagement platform scales to meet the needs of any business, from startups and small businesses to growth companies and enterprises. Zendesk serves businesses across a multitude of industries, with more than 125,000 paid customer accounts offering service and support in more than 30 languages. Headquartered in San Francisco, Zendesk operates worldwide with 15 offices in North America, Europe, Asia, Australia, and South America. Learn more at www.zendesk.com.
  
  
  Interested in knowing what we do in the community? Check out the Zendesk Neighbor Foundation to learn more about how we engage with, and provide support to, our local communities.  
  
  
  Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster diversity & inclusion in the workplace. Individuals seeking employment at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law.
  
  
  By submitting your application, you agree that Zendesk may collect your personal data for recruiting, global organization planning, and related purposes.  Zendesk's Candidate Privacy Notice explains what personal information Zendesk may process, where Zendesk may process your personal information, its purposes for processing your personal information, and the rights you can exercise over Zendesk’s use of your personal information.  
  Apply for this positionShare this position
  Internships
  Cloud Engineering Intern (Madison, WI)
  Zendesk is a rapidly growing company with an amazing product and exceptional employees. We’re looking for a dynamic DevOps Engineering Intern to join our growing Foundation Cloud team in Madison!
  As part of the Cloud team at Zendesk you’ll solve problems involving core products and services that Zendesk’s infrastructure is built upon. Our mission is to productize the base platform services that all Zendesk engineering teams need to be successful in the cloud.
  
  
  What you get to do every day:
  • Solve complex problems and provide simple elegant solutions
  • Contribute to making our infrastructure simple, reliable, and easy to operate
  • Analyze performance, usage patterns and capacity constraints and tune our underlying systems
  • Partner with our tools, engineering, and QA teams to ease the configuration and deployment of new services
  • Design our configuration management tooling and infrastructure
  • Collaborate with your Foundation Engineering teammates around the globe (in Copenhagen, Dublin, Melbourne, and San Francisco)
  • Use a wide variety of technologies, wear lots of hats (actual hats optional)
  • Work in an agile development environment and believe that pragmatism always triumphs over dogmatism
  About you:
  • Pursuing a degree in Computer Science or equivalent experience (preferably 2nd or 3rd year of college)
  • Coding skills in at least one programming language, and a desire to pick up more (we work primarily in Ruby, Python and Golang)
  • A genuine passion for the web and to solve large scale challenges using new technologies
  • Experience working with Unix/Linux systems and knowledge of TCP/IP
  • Great communication skills (written and verbal) that will enable successful collaboration with all of our teams globally
  The best customer experiences are built with Zendesk. Zendesk’s powerful and flexible customer service and engagement platform scales to meet the needs of any business, from startups and small businesses to growth companies and enterprises. Zendesk serves businesses across a multitude of industries, with more than 125,000 paid customer accounts offering service and support in more than 30 languages. Headquartered in San Francisco, Zendesk operates worldwide with 15 offices in North America, Europe, Asia, Australia, and South America. Learn more at www.zendesk.com.
  
  
  Interested in knowing what we do in the community? Check out the Zendesk Neighbor Foundation to learn more about how we engage with, and provide support to, our local communities.  
  
  
  Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster diversity & inclusion in the workplace. Individuals seeking employment at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law.
  
  
  By submitting your application, you agree that Zendesk may collect your personal data for recruiting, global organization planning, and related purposes.  Zendesk's Candidate Privacy Notice explains what personal information Zendesk may process, where Zendesk may process your personal information, its purposes for processing your personal information, and the rights you can exercise over Zendesk’s use of your personal information.  
  Apply for this positionShare this position
  Sales Intern -Madison (Jan-May)
  Zendesk is looking for energetic and motivated student or recent graduate to join our Sales team as a Sales Intern in our Madison office this January. The Sales Intern role at Zendesk will provide a unique chance to begin a career in technology sales in a fast paced SaaS environment. This internship will be a 3-6 month opportunity to grow and hone your skills in generating new revenue leads and driving the overall growth at Zendesk.
  
  
  What you get to do every day:
  • Create a fantastic first impression to prospects and customers while assisting the team on building a pipeline for Account Executives
  • Ensure data-integrity through regular de-duplication and cleanup procedures
  • Communicate regularly with the Sales Development, Marketing, Sales Operations, and Enterprise Teams
  • Build out accounts and contacts in Salesforce
  • Any additional support that the Sales Development teams may need
  • Focus on building a great team environment for a fun and energetic atmosphere
  What you bring to role:
  • Pursuing a BS/BA or recent graduate
  • Looking to develop a career in a technology sales
  • Demonstrated success in meeting targets
  • High energy team player
  • Goal oriented
  • Bonus points for experience using Salesforce
  The best customer experiences are built with Zendesk. Zendesk’s powerful and flexible customer service and engagement platform scales to meet the needs of any business, from startups and small businesses to growth companies and enterprises. Zendesk serves businesses across a multitude of industries, with more than 125,000 paid customer accounts offering service and support in more than 30 languages. Headquartered in San Francisco, Zendesk operates worldwide with 15 offices in North America, Europe, Asia, Australia, and South America. Learn more at www.zendesk.com.
  
  
  Interested in knowing what we do in the community? Check out the Zendesk Neighbor Foundation to learn more about how we engage with, and provide support to, our local communities.  
  
  
  Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster diversity & inclusion in the workplace. Individuals seeking employment at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law.
  
  
  By submitting your application, you agree that Zendesk may collect your personal data for recruiting, global organization planning, and related purposes.  Zendesk's Candidate Privacy Notice explains what personal information Zendesk may process, where Zendesk may process your personal information, its purposes for processing your personal information, and the rights you can exercise over Zendesk’s use of your personal information.  
  Apply for this positionShare this position
  Marketing
  Social Media & Community Associate
  Zendesk is seeking a Social Media & Community Associate to support our social marketing and brand efforts as well as to engage with Zendesk customers and customer experience professionals in online communities and on social channels outside of the Zendesk Help Center. The associate will help write and manage Zendesk’s daily posts in all major social channels, respond to inquiries and comments from the Zendesk handle, and—via his/her own social profiles (or ones set up specifically for professional purposes)—participate as an ambassador of Zendesk in online communities and groups of customer experience professionals where Zendesk customers and prospective buyers are engaged.
  
  
  Our ideal candidate has experience using Zendesk, creating social media content, and working in customer service; possesses great attention to detail, next-level multitasking capabilities, sharp writing skills, and a keen sense of humor; and thrives in an environment that values creativity, flexibility, and diplomacy.
  
  
  What you’ll do every day:
  • Support the development and execution of social media campaigns
  • Write social posts for @Zendesk, @ZendeskRelate, and for employee sharing
  • Work closely with fellow social media team members, marketers, and other teams throughout the company to promote our content and brand
  • Engage as one of Zendesk’s emissaries on social channels, acting as a helpful resource, being a voice of encouragement, and ensuring a positive interaction
  • Use your own social handles to monitor and participate in online conversations on social channels and community sites as an ambassador of Zendesk
  • Actively engage with customers, influencers, and the broader community and include Zendesk content or messaging when doing so adds value to the discussion and its participants
  • Assist customers and prospects with questions about Zendesk in channels not officially monitored by Zendesk Advocates and help them get to the right content or support channel
  • Track, measure, and analyze how social content and community campaigns are performing; and regularly update colleagues and management 
  What you’ll bring to the role:
  • A passion for social media (especially Twitter, Facebook, LinkedIn, Pinterest, and Instagram)
  • An understanding of what works on each channel and how to best represent Zendesk on each while staying true to our brand
  • A track record of successfully executing social media initiatives that drive sharing and engagement
  • Demonstrated expertise in activating and engaging community groups to foster dialogue and answer questions
  • Excellent written and editorial skills and experience writing for external corporate communications channels
  • Experience with social media for technology companies and/or B2B brands is highly desired, as well as an active social presence on at least two of the major social networks
  • Experience using Zendesk and working in customer service
  • Knowledge of Sprout Social, Google Analytics, Simply Measured, and/or other social media monitoring and analytic tools is a plus
  • Great people skills: experience working with various cross-functional groups (internal and external)
  • A thick skin: willingness to absorb and act on input from all levels to improve the output and get better results
  • 3-5 years of professional experience, with a combination of social media and customer service experience in a business environment
  • B.A./B.S. degree
  The best customer experiences are built with Zendesk. Zendesk’s powerful and flexible customer service and engagement platform scales to meet the needs of any business, from startups and small businesses to growth companies and enterprises. Zendesk serves businesses across a multitude of industries, with more than 125,000 paid customer accounts offering service and support in more than 30 languages. Headquartered in San Francisco, Zendesk operates worldwide with 15 offices in North America, Europe, Asia, Australia, and South America. Learn more at www.zendesk.com.
  
  
  Interested in knowing what we do in the community? Check out the Zendesk Neighbor Foundation to learn more about how we engage with, and provide support to, our local communities.  
  
  
  Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster diversity & inclusion in the workplace. Individuals seeking employment at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law.
  
  
  By submitting your application, you agree that Zendesk may collect your personal data for recruiting, global organization planning, and related purposes.  Zendesk's Candidate Privacy Notice explains what personal information Zendesk may process, where Zendesk may process your personal information, its purposes for processing your personal information, and the rights you can exercise over Zendesk’s use of your personal information.  
  Apply for this positionShare this position
  People Operations & Workplace Experience
  Associate HR Business Partner
  
  
  At Zendesk we are looking for a talented Associate HR Business Partner to join our People Operations team in Madison, Wisconsin. This is not a standard HR job - this is a change agent role to support our growing population. There's lot to be done, are you up for the challenge?
  
  
  Who might you be? You are genuine. You listen to your customers. You consistently strive to make the people around you better, while making processes simpler and more effective. You're a true partner.
  
  
  Reporting to the Senior HR Manager, you will look after our employee population for the teams you support, working alongside the Business Partners in Madison and our other offices
  
  
  Responsibilities:
  • Guide and coach managers in your allocated organization on how to appropriately influence on issues involving employee engagement, employee recognition, retention, performance management, compensation recommendations, organizational development, and change management.
  • Provide client groups with assistance and advice on
  • Assist
  • Respond proactively as the first point of contact for your allocated employees on all people-related matters
  • Participate in, and lead,
  • Support compensation, performance and development programs
  • Ensure all of our activities are beautifully simple, subject to constant improvement and kept up-to-date in line with current legislation
  • Foster relationships and partner with cross-functional stakeholders (e.g. Finance) and the broader People Ops team (including our recruitment team and your HR colleagues around the world) to build a better employment experience
  • Partner with the HR team globally to work closely with client leaders, managers, and employees to understand business needs, develop strategies, and implement solutions
  • Give guidance to recruiting and hiring managers on internal equity while driving the promotion and internal transfer process
  • Use data to monitor and interpret trends around employee satisfaction, attrition and so on.
  • Monitor HR processes from end-to-end with a high attention to detail and in a collaborative manner and ensure suggestions for improvement are shared with key stakeholders.   
  • Participate in developing and improving HR Department Systems. Be a continuous improvement champion.  
  Requirements:
  • BA/BS degree required
  • At least 2 years of proven HR experience in a fast moving and high growth environment
  • A basic knowledge of and experience HR practices, immigration process, laws, and application
  • Ability to interact with employees and entry-level leadership roles
  • Outstanding project management and writing skills
  • You display superior verbal and written communication skills, with a high attention to detail and a collaborative nature
  • You never stop thinking about how to make things better - a strong mindset for continuous improvement and exceeding internal customer expectations.
  • Workday experience and experience in a global organization are a plus
  • The ability to manage multiple competing priorities and to constantly re-prioritize
  • An extremely high sense of urgency and ability to work in fast-paced, ever-changing environments.  
  The best customer experiences are built with Zendesk. Zendesk’s powerful and flexible customer service and engagement platform scales to meet the needs of any business, from startups and small businesses to growth companies and enterprises. Zendesk serves businesses across a multitude of industries, with more than 125,000 paid customer accounts offering service and support in more than 30 languages. Headquartered in San Francisco, Zendesk operates worldwide with 15 offices in North America, Europe, Asia, Australia, and South America. Learn more at www.zendesk.com.
  
  
  Interested in knowing what we do in the community? Check out the Zendesk Neighbor Foundation to learn more about how we engage with, and provide support to, our local communities.  
  
  
  Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster diversity & inclusion in the workplace. Individuals seeking employment at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law.
  
  
  By submitting your application, you agree that Zendesk may collect your personal data for recruiting, global organization planning, and related purposes.  Zendesk's Candidate Privacy Notice explains what personal information Zendesk may process, where Zendesk may process your personal information, its purposes for processing your personal information, and the rights you can exercise over Zendesk’s use of your personal information.  
  Apply for this positionShare this position
  Director of Workplace Operations
  At Zendesk, we are looking for an intelligent, strategic and driven Director of Workplace Operations. You will play a pivotal role in interacting with all levels of employees across all departments and will be crucial to the continued engagement of our employees here at Zendesk.  We are looking for someone who has deep experience in creating and leading an innovative Workplace program in an environment that lives and breathes an emphasis on excellent customer experience.
  
  
  What you’ll do:
  • Lead the Workplace Experience, making every office a great place to come work
  • Lead and ensure alignment of site growth of the workplace geography strategy for Zendesk
  • Build and ensure end to end global processes and programs for WE operations, safety and risk management
  • Collaborate as a key stakeholder on Workplace new construction and expansion projects
  • Lead a global team of subject matter and technical managers and experts while integrating WE offerings and solutions with broader People and Places Long Range Plans and strategies
  • Ensure the implementation of the Zendesk brand standards in all new spaces, ensuring that all offices have consistent and seamless operating abilities for work space, meetings, product development, all hands, pantry, AV and Video, Internet, etc
  • Understand our unique Zendesk culture and ensure programs & plans are consistent and on brand
  • Provide appropriate office-wide communications through newsletters, emails, Slack updates, etc.
  • Develop new programs to enhance the overall employee experience through innovative and creative food and beverage programs, and other amenities to enhance our work environment
  • Lead workplace managers and project managers a leader on the People and Places Leadership team and collaborate with other functional stakeholders
  • Responsible for managing and addressing workplace breakdowns that can occur after work hours, weekends and holidays
  • Execute and develop complex projects and programs on schedule and on budget
  • Ensures compliance with global regulations
  • Drive strategy on effectively manage experiences, events, perks and amenities that have a big impact on retaining employees.
  Requirements:
  • 10+ years of Workplace management experience in the office or hospitality environment
  • Knowledge in building a team laser focused on customer service
  • Meticulous attention to detail – we are looking for someone who is on top of the numbers and can clearly articulate project statuses
  • Ability to navigate and analyze information to clearly and quickly work through the key issues, problems and opportunities and relay complex information and ideas to teams for execution
  • excellent business judgment, problem-solving and decision-making abilities; proven ability to think outside of the box and innovate
  • Willing and able to travel 25% of time to other offices and potential future locations
  • Positive relationship building, communication, and presentation skills
  • Ability to thrive and flourish in a very dynamic and collaborative environment
  • Experience in executing and developing projects and programs on schedule and on budget
  • Experience in collaborating and working with others to find solutions to problems.
  The best customer experiences are built with Zendesk. Zendesk’s powerful and flexible customer service and engagement platform scales to meet the needs of any business, from startups and small businesses to growth companies and enterprises. Zendesk serves businesses across a multitude of industries, with more than 125,000 paid customer accounts offering service and support in more than 30 languages. Headquartered in San Francisco, Zendesk operates worldwide with 15 offices in North America, Europe, Asia, Australia, and South America. Learn more at www.zendesk.com.
  
  
  Interested in knowing what we do in the community? Check out the Zendesk Neighbor Foundation to learn more about how we engage with, and provide support to, our local communities.  
  
  
  Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster diversity & inclusion in the workplace. Individuals seeking employment at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law.
  
  
  By submitting your application, you agree that Zendesk may collect your personal data for recruiting, global organization planning, and related purposes.  Zendesk's Candidate Privacy Notice explains what personal information Zendesk may process, where Zendesk may process your personal information, its purposes for processing your personal information, and the rights you can exercise over Zendesk’s use of your personal information.  
  Apply for this positionShare this position
  Recruiter (Non-Engineering)
  Zendesk is looking for a dynamic Recruiter (Non-Engineering) to join our amazing team in our headquarters of Madison, WI. This person will be a generalist and help with hiring all across the organization as the needs of our growing team change and evolve.
  
  
  Zendesk has grown to over 2,000 employees worldwide and we are looking for someone to join the team and help us scale the next 1,000+!
  
  
  We want this person to truly develop/manage the recruiting cycle as we are valued partners to our Hiring Managers. We have an incredible product and exceptional employees - you will be one of the key players in continuing our pattern of success by finding and hiring the best talent. 
  
  
  
  
  
  
  
  
  Responsibilities
  • Execute recruiting and pipelining plans
  • Identify recruiting resources to source and certify new talent.
  • Develop leading-edge methods to attract diverse talent.
  • Work closely with Hiring Managers to understand their needs in order to identify the right talent
  • Manage external job postings and communications
  • Handle multiple job requisitions simultaneously - you will never be bored!
  • Work with Recruiting Coordinator for scheduling of all on-site interviews to make sure our Recruiting Team provides the best customer experience for our candidates!
  • Conduct independent sourcing via social recruiting, networking, job postings and career events. 
  • Develop pipeline of candidates in niche areas as determined by market needs and business strategies- we are always opening up new regions for Zendesk and our team is crucial to the success of an early office launch. 
  Requirements
  • 3-5+ years of full-cycle recruiting
  • Successful track record of direct sourcing candidates
  • A strong knowledge of, and experience with, outside recruiting resources including social recruiting
  • Outstanding networking and communication skills
  • The ability to independently manage multiple competing priorities and to constantly re-prioritize- our team is in high demand!
  • An extremely high sense of urgency and ability to work in fast-paced, ever-changing environment
  • BA/BS degree required
  The best customer experiences are built with Zendesk. Zendesk’s powerful and flexible customer service and engagement platform scales to meet the needs of any business, from startups and small businesses to growth companies and enterprises. Zendesk serves businesses across a multitude of industries, with more than 125,000 paid customer accounts offering service and support in more than 30 languages. Headquartered in San Francisco, Zendesk operates worldwide with 15 offices in North America, Europe, Asia, Australia, and South America. Learn more at www.zendesk.com.
  
  
  Interested in knowing what we do in the community? Check out the Zendesk Neighbor Foundation to learn more about how we engage with, and provide support to, our local communities.  
  
  
  Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster diversity & inclusion in the workplace. Individuals seeking employment at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law.
  
  
  By submitting your application, you agree that Zendesk may collect your personal data for recruiting, global organization planning, and related purposes.  Zendesk's Candidate Privacy Notice explains what personal information Zendesk may process, where Zendesk may process your personal information, its purposes for processing your personal information, and the rights you can exercise over Zendesk’s use of your personal information.  
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  Sourcer (Contract)
  Zendesk started in Copenhagen, Denmark with the need to bring a simple, easy to use support software to the market. Ten years later, we are 2400+ employees in 15 offices around the world. We pride ourselves on the amazing team we have built so far and the positive impact we have had on thousands of customers and their customers’ lives. We need help expanding our engineering teams in order to continue building the tools needed for a better customer support experience.
  
  
  We are looking for a Sourcer to join Zendesk’s Non-Engineering Recruiting team in San Francisco.  You are self-driven, innovative, genuinely curious, and organized individual.  You are motivated and understand the impact of finding, attracting, and retaining top talent. You thrive in a world of high impact and the excitement finding a good candidate brings. You excel in a fast-paced and high-growth work environment. You possess stellar written and verbal communication. You are genuinely curious on finding out what makes our DNA and ready for the challenge of finding the right candidates for the right role. You understand how to be creative in your sourcing strategies and resourceful in finding the perfect candidate.
  
  
  Responsibilities
  • Source and engage top talent for our teams in San Francisco
  • Be knowledgeable about Zendesk and why people should work here
  • Work closely with our recruiting, Go-To-Market and G&A teams to understand their hiring needs
  • Build strategic sourcing pipelines Foster trust relationships with key individuals, both internal and external to Zendesk, with significant social networks and insightful recommendations for top talent
  • Expand our employee referral efforts, attend related events and generate sourcing campaigns
  Requirements
  • Sourcing experience either in-house or on agency side with a track record of success in delivering quality candidate flows that led to actual hires
  • Prior experience sourcing Sales, Marketing, Operations, and other Non-Engineering roles preferred
  • Hands-on experience utilizing LinkedIn Recruiter and Boolean search preferred
  • Tech savvy and possessing excellent communication both verbal and written
  • Ability to work both independently and collaboratively
  • Attention to detail with a sense of urgency
  • Bachelor's Degree
  
  
  
  
  The best customer experiences are built with Zendesk. Zendesk’s powerful and flexible customer service and engagement platform scales to meet the needs of any business, from startups and small businesses to growth companies and enterprises. Zendesk serves businesses across a multitude of industries, with more than 125,000 paid customer accounts offering service and support in more than 30 languages. Headquartered in San Francisco, Zendesk operates worldwide with 15 offices in North America, Europe, Asia, Australia, and South America. Learn more at www.zendesk.com.
  
  
  Interested in knowing what we do in the community? Check out the Zendesk Neighbor Foundation to learn more about how we engage with, and provide support to, our local communities.  
  
  
  Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster diversity & inclusion in the workplace. Individuals seeking employment at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law.
  
  
  By submitting your application, you agree that Zendesk may collect your personal data for recruiting, global organization planning, and related purposes.  Zendesk's Candidate Privacy Notice explains what personal information Zendesk may process, where Zendesk may process your personal information, its purposes for processing your personal information, and the rights you can exercise over Zendesk’s use of your personal information.  
  Apply for this positionShare this position
  Professional services
  Associate Solution Architect
  Zendesk helps companies create better relationships with their customers. We do this by focusing not only on our amazing products but also on building our amazing teams! We are looking for a dynamic pre-sales superstar who enjoys positioning technical solutions and services to prospective Zendesk Clients.  This is a great opportunity to join a high growth organization, making a difference in the Customer Experience market. If you have services delivery experience and enjoy interacting with customers who are transforming their business, we'd love to talk!
  
  
  What you'll be doing:
  • Work collaboratively with Account Executives and Solution Consultants to position success paths for our prospects and customers
  • Link business processes with product/technical solutions
  • Gather requirements, create Statements of Work (SOWs) and change orders for new and existing customers
  • Position and present implementation package offerings to customers & prospects
  • Demonstrable experience in one or more of the following: consulting services, project management and business analysis, technical support
  • Solid understanding of Cloud solutions
  • Knowledge of scoping, sizing & defining statements of work (SOW’s)
  • Enjoy presenting and interacting with customers - showcase high energy, enthusiasm and positivity
  • Ability to prioritize and plan effectively
  • Work effectively as a member of a cross-functional team (internal & external)
  What you'll bring to the team
  • Bachelor's Degree
  • 2+ years experience delivering consulting services, customer support, presales support
  • Experience in a fast paced, high growth & dynamic environment
  • Experience with various architectures (Web, Cloud, Integration) and methodologies
  • Experience with or knowledge of RESTful and JSON API implementation
  • Has worked with Customer Service systems, processes and challenges
  The best customer experiences are built with Zendesk. Zendesk’s powerful and flexible customer service and engagement platform scales to meet the needs of any business, from startups and small businesses to growth companies and enterprises. Zendesk serves businesses across a multitude of industries, with more than 125,000 paid customer accounts offering service and support in more than 30 languages. Headquartered in San Francisco, Zendesk operates worldwide with 15 offices in North America, Europe, Asia, Australia, and South America. Learn more at www.zendesk.com.
  
  
  Interested in knowing what we do in the community? Check out the Zendesk Neighbor Foundation to learn more about how we engage with, and provide support to, our local communities.  
  
  
  Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster diversity & inclusion in the workplace. Individuals seeking employment at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law.
  
  
  By submitting your application, you agree that Zendesk may collect your personal data for recruiting, global organization planning, and related purposes.  Zendesk's Candidate Privacy Notice explains what personal information Zendesk may process, where Zendesk may process your personal information, its purposes for processing your personal information, and the rights you can exercise over Zendesk’s use of your personal information.  
  Apply for this positionShare this position
  Engagement Manager
  Our Engagement Managers are the calm, consistent customer force that gather customer business requirements and design a solution that meets their needs. They flawlessly follow our Customer Success methodology, inspiring extreme confidence along the way. This highly versatile position is responsible for the creation of the project plan, configuration of a customer’s Zendesk environment as well as transferring knowledge of the customer’s vision, goals, and completed project information both internally and amongst the customer’s project team.  The Project Manager will also complete project milestones, document and prescribe the customer’s Success plan, and assist in managing the go-live phase of the customer
  
  
  Description:
  • Become proficient in customer support workflows and Zendesk’s business applications and services offerings. Apply this knowledge to Zendesk customer business needs to design high value services engagements.
  • Support our Sales team with a focus on large enterprise customers. Lead the development of services proposals, statements of work, and contract negotiations.
  • Manage partner resources from assignment to completion to ensure the customer has a positive Zendesk experience.
  • Work with external partner resources to ensure delivery methodologies are consistent with the Zendesk principles.
  • Manage executive level client relationships and provide team oversight during the delivery of services engagements.
  • Support account management team with minor customization requests from strategic accounts. 
  • Manage internal customer migrations using internal tools.
  • Contribute to practice development initiatives through the development of service offerings, best practices, methodologies, and other intellectual capital.
  • Team effectively with other parts of the organization, including Support and Product Management to address and resolve customer issues. 
  • Collaborate with Zendesk partners during the sales process and in delivering joint customer engagements. 
  Requirements:
  • Bachelors Degree
  • Excellent client management instincts and abilities
  • Strong written and verbal communications skills and experience in facilitation.
  • Some experience with RESTful and JSON API implementation
  • Knowledge of HTML, XML, JavaScript and CSS
  • 3-5 years experience delivering support and/or consulting services,  preferably involvement in selling services
  • Project management experience (SOWs, contract management, risk management, staffing)
  • Experience selling and/or delivering support services, or experience with products and/or processes related to customer support groups.
  • Ability and willingness to travel up to 15%
  The best customer experiences are built with Zendesk. Zendesk’s powerful and flexible customer service and engagement platform scales to meet the needs of any business, from startups and small businesses to growth companies and enterprises. Zendesk serves businesses across a multitude of industries, with more than 125,000 paid customer accounts offering service and support in more than 30 languages. Headquartered in San Francisco, Zendesk operates worldwide with 15 offices in North America, Europe, Asia, Australia, and South America. Learn more at www.zendesk.com.
  
  
  Interested in knowing what we do in the community? Check out the Zendesk Neighbor Foundation to learn more about how we engage with, and provide support to, our local communities.  
  
  
  Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster diversity & inclusion in the workplace. Individuals seeking employment at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law.
  
  
  By submitting your application, you agree that Zendesk may collect your personal data for recruiting, global organization planning, and related purposes.  Zendesk's Candidate Privacy Notice explains what personal information Zendesk may process, where Zendesk may process your personal information, its purposes for processing your personal information, and the rights you can exercise over Zendesk’s use of your personal information.  
  Apply for this positionShare this position
  Manager, Solution Architecture
  The Solution Architect Manager is responsible for leading a team of Solution Center Solution Architects in support of our pod-based sales teams.  The Solution Center team will assist in positioning and selling Services Packages and custom services for new and existing Zendesk customers, and is a key component of scaling our Services business efficiently. They must be successful selling and positioning services to Corporate and Mid Market executives, and convincing C-level and director level executives of the value of Zendesk Professional Services.  This team will work with Sales, Solution Consulting and Professional Services resources to help drive Services revenue. Additionally, the SA Manager will be responsible for identifying and helping execute initiatives to improve the efficiency and scalability of the SA team.
  
  
  
  
  What you'll be doing:
  • Recruit, onboard and retain talented Solution Architects
  • Provide the team with career mentorship, regular guidance and coaching
  • Create the processes that are right for your team, and make sure they’re followed
  • Work cross functionally with Sales Consulting, Services delivery, and Technical Services teams and leadership
  • Keep the team up to date on important development and business decisions
  • Manage pipeline and forecasting of Pod based services opportunities
  • Partner with US sales leaders for enablement, deal management, and positioning of Professional Services
  • Identify new processes and tools that will drive efficiency and scalability in the team
  • Work in a dynamic agile team where best practices for delivering excellence and high availability software is everything
  What you'll bring to the team:
  • Madison, WI location preferred
  • 2 + Years experience managing a technical team, or demonstrated leadership in an individual contributor position
  • SMB / Mid Market software selling experience.
  • Excellent interpersonal, communication, persuasion, presentation and writing skills.
  • Experience scoping and positioning Professional ServicesOutstanding problem solving skills, including the ability to meet a business requirement with a technical solution.
  • Bachelor’s degree is a must; graduate degree is a plus.
  The best customer experiences are built with Zendesk. Zendesk’s powerful and flexible customer service and engagement platform scales to meet the needs of any business, from startups and small businesses to growth companies and enterprises. Zendesk serves businesses across a multitude of industries, with more than 125,000 paid customer accounts offering service and support in more than 30 languages. Headquartered in San Francisco, Zendesk operates worldwide with 15 offices in North America, Europe, Asia, Australia, and South America. Learn more at www.zendesk.com.
  
  
  Interested in knowing what we do in the community? Check out the Zendesk Neighbor Foundation to learn more about how we engage with, and provide support to, our local communities.  
  
  
  Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster diversity & inclusion in the workplace. Individuals seeking employment at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law.
  
  
  By submitting your application, you agree that Zendesk may collect your personal data for recruiting, global organization planning, and related purposes.  Zendesk's Candidate Privacy Notice explains what personal information Zendesk may process, where Zendesk may process your personal information, its purposes for processing your personal information, and the rights you can exercise over Zendesk’s use of your personal information.  
  Apply for this positionShare this position
  Platform Developer
  Zendesk, a fast growing web-based customer service and engagement software company, is looking for a Platform Services Developer to help wrangle customer data. You will work on a small, agile team within the Professional Services technical organization. You need to be a self-starter and be able to juggle competing priorities to bring your projects to completion. Your work will focus on building scalable top-notch tools that will interact with a variety of customer and Zendesk interfaces to get Zendesk customers the data they need when they need it.
  
  
  What you get to do every day:
  • Work with a team to develop a fully stocked data transformation toolbox
  • Build out a containerized deployment strategy
  • Understand, scope, and perform a variety of data migration and manipulation tasks
  • Coordinate with multiple departments to ensure security and capacity compliance
  • Support the Professional Services team to ensure timely completion of platform data services projects
  • Defy the “garbage in - garbage out” principle for data, in other words you’ll get the chance to turn bad data into good
  • Maintain technical expertise across the Zendesk API & Platform infrastructure capabilities
  • Become a subject matter expert in Zendesk Platform Data Services
  
  
  What you bring to the role:
  • Experience delivering high-quality and maintainable code for a variety of contexts
  • Experience designing, developing, and deploying cloud applications on AWS platform
  • Strong coding skills in at least one modern scripting language, and a desire to pick up more (we use Python and Ruby)
  • Clear and fundamental understanding of relational databases, SQL, and ORMs
  • Experience performing ETL on data sets ranging in size from the hundreds to the millions
  • Experience with REST APIs, Web Services, Backend integrations, Database design, Data modeling
  • Experience with web applications and familiarity with current web development technologies
  • Care for elegant, efficient, and maintainable code -- knowledge of when to test, what to test, and how to write testable code
  • Solid communication skills, both written and verbal
  • Ability to engage on several paid projects concurrently
  
  
  The best customer experiences are built with Zendesk. Zendesk’s powerful and flexible customer service and engagement platform scales to meet the needs of any business, from startups and small businesses to growth companies and enterprises. Zendesk serves businesses across a multitude of industries, with more than 125,000 paid customer accounts offering service and support in more than 30 languages. Headquartered in San Francisco, Zendesk operates worldwide with 15 offices in North America, Europe, Asia, Australia, and South America. Learn more at www.zendesk.com.
  
  
  Interested in knowing what we do in the community? Check out the Zendesk Neighbor Foundation to learn more about how we engage with, and provide support to, our local communities.  
  
  
  Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster diversity & inclusion in the workplace. Individuals seeking employment at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law.
  
  
  By submitting your application, you agree that Zendesk may collect your personal data for recruiting, global organization planning, and related purposes.  Zendesk's Candidate Privacy Notice explains what personal information Zendesk may process, where Zendesk may process your personal information, its purposes for processing your personal information, and the rights you can exercise over Zendesk’s use of your personal information.  
  Apply for this positionShare this position
  Platform Manager
  Zendesk is looking for an experienced manager for our Platform Services team to join and lead a team of motivated engineers. If you are a seasoned engineer with experience in developing scalable Applications, we want to talk to you! 
  
  
  You will utilize both your leadership and your technical expertise to grow, guide, and enable our team of talented engineers.  As the leader of the team you’ll ensure that the they’re shipping architecturally-sound software at a regular cadence. You must also be someone who enjoys working and solving complex problems and has experience designing, deploying and scaling cloud applications on the AWS platform. 
  
  
  Lastly, this is also customer-centric role and we are looking for an individual who feels strongly not only about leading a diverse team, but also passionate about interfacing with customers and internal stakeholders on a daily basis. 
  
  
  
  
  What you get to do every day:
  • Recruit, onboard and retain talented software engineers
  • Provide the team with career mentorship and regular guidance
  • Deliver on committed timelines and feature releases
  • Create the processes that are right for your team, and make sure they’re followed
  • Work cross functionally with other teams to establish and document your SDLC processes and procedures
  • Keep the team up to date on important development and business decisions
  • Influence good architectural decisions, balanced by the reality of our business strategy
  • Participate in all phases of the software lifecycle including being a principal collaborator with product managers to define product specifications
  • Review code submissions of junior staff mentoring and guiding them throughout the process
  • Successfully move an application through QA and production stages in our continuous integration environment through to deployment
  • Proactively seeking out and help to minimize pain points within the infrastructure and code base of the applications your team builds and supports
  • Work in a dynamic agile team where best practices for delivering excellence and high availability software is everything
  • Support Zendesk pre-sales teams as necessary through complex technical Platform sales cycles
  
  
  What you bring to the role:
  • Degree in Computer Science, Engineering, or equivalent and a minimum of 5 years of progressive experience in software development, preferably in a SaaS environment
  • At least 1 year of experience in a role where you had direct managerial responsibility for software engineers on your team
  • Around 5 years of experience building enterprise grade software and have seen some of the challenges presented working at a global scale.
  • Strong coding skills in at least one programming language, and a desire to pick up more (we work primarily in Ruby, Python and Golang)
  • Passion for automation, tooling, self-service
  • Possesses a deep understanding of web application development and agile development practices
  • Enthusiasm for writing elegant and clean code
  • Understanding of Product packaging, positioning, and revenue analysis
  • Systematic problem solving approach, coupled with a strong sense of ownership and drive
  • Strong understanding of AWS (or another cloud provider) products and services
  • Great communication skills both written and verbal
  
  
  The best customer experiences are built with Zendesk. Zendesk’s powerful and flexible customer service and engagement platform scales to meet the needs of any business, from startups and small businesses to growth companies and enterprises. Zendesk serves businesses across a multitude of industries, with more than 125,000 paid customer accounts offering service and support in more than 30 languages. Headquartered in San Francisco, Zendesk operates worldwide with 15 offices in North America, Europe, Asia, Australia, and South America. Learn more at www.zendesk.com.
  
  
  Interested in knowing what we do in the community? Check out the Zendesk Neighbor Foundation to learn more about how we engage with, and provide support to, our local communities.  
  
  
  Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster diversity & inclusion in the workplace. Individuals seeking employment at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law.
  
  
  By submitting your application, you agree that Zendesk may collect your personal data for recruiting, global organization planning, and related purposes.  Zendesk's Candidate Privacy Notice explains what personal information Zendesk may process, where Zendesk may process your personal information, its purposes for processing your personal information, and the rights you can exercise over Zendesk’s use of your personal information.  
  Apply for this positionShare this position
  Professional Services Technical Architect - Web Designer
  Our Professional Services team implements, consults, and advises our wide array of customers as they map any number of business needs to Zendesk. We are entrusted with the relationships, strategy, and product health of thousands of innovative companies using Zendesk, and it is our job to inspire and partner with them as they transform their businesses.
  
  
  We are looking for a rare person who is technically minded with an eye for beautiful web designs. This person will not only create Technical Design Documents (“TDD”)’s for custom development, but be the primary team member to build out and standardize usage of modern web-design tools within Zendesk Professional Services. You will create Help Center prototypes and interactive mockups using design tools such as Sketch and InVision to propose concepts to our customers.
  
  
  You will work hand-in-hand with a Zendesk Professional Services Engagement Managers, Developers, and Consultants on various activities within a customer engagement on deliverables requiring web design. You will gather the customer’s functional and technical requirements and map them to your designs which will ultimately be the agreed to specification for Zendesk developers to make a reality! You will have oversight and responsibilities of seeing your design through development, acceptance testing, and customer go-live.  
  
  
  Responsibilities:
  • Understand, document, and implement customer requirements according to scope. Ask questions and dig into the customer’s use-case, capture the business problem we are solving together, and finally design their Zendesk in order for the customer to be successful.
  • Execute design & configuration sessions with customers (onsite or remote)
  • Produce TDD’s and web design prototypes in accordance with customer needs
  • Per agreed to designs, perform functional testing and work closely with Zendesk developers on defect resolution
  • Support the Consulting team with the functional design & configuration of Zendesk
  • Conduct virtual technical trainings, and knowledge transfer sessions to customers
  • Weekly communication to Engagement Manager on project status, issues, and remaining effort on project deliverables
  • Engage on several paid projects concurrently
  • Maintain technical product expertise across the entire Zendesk product line
  • Respond to high-profile, high-impact customer escalations in a confident manner
  • Gather technical requirements and provide level of effort estimates for customers
  Requirements:
  • 3 years+ experience with comment web design tools (eg. Sketch, Invision)
  • System and/or Solution Architecture experience
  • Experience with various architectures (Web, Enterprise, SaaS) and methodologies
  • Familiarity with RESTful and JSON API implementation and integration approaches
  • An understanding of customer support processes and infrastructure
  • Excellent instincts and ability to interface at a senior level with ease
  • Excellent communication, interpersonal skills, and eloquent writing skills
  • Passionate about customer service and how it can transform businesses
  • Strong organizational skills and an ability to multitask without getting frazzled
  • Ability to deliver consulting onsite & remotely
  • Bachelor's degree
  • Willing and able to travel domestically/internationally (20%)
  Nice to have:
  • Familiarity with Zendesk App Framework and related SSO capabilities
  • Familiarity with a frontend programming language/framework (Javascript, Vue.js, Node.js, JQuery, etc)
  • Zendesk Administrator Certification
  • Zendesk App Developer I Certification
  The best customer experiences are built with Zendesk. Zendesk’s powerful and flexible customer service and engagement platform scales to meet the needs of any business, from startups and small businesses to growth companies and enterprises. Zendesk serves businesses across a multitude of industries, with more than 125,000 paid customer accounts offering service and support in more than 30 languages. Headquartered in San Francisco, Zendesk operates worldwide with 15 offices in North America, Europe, Asia, Australia, and South America. Learn more at www.zendesk.com.
  
  
  Interested in knowing what we do in the community? Check out the Zendesk Neighbor Foundation to learn more about how we engage with, and provide support to, our local communities.  
  
  
  Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster diversity & inclusion in the workplace. Individuals seeking employment at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law.
  
  
  By submitting your application, you agree that Zendesk may collect your personal data for recruiting, global organization planning, and related purposes.  Zendesk's Candidate Privacy Notice explains what personal information Zendesk may process, where Zendesk may process your personal information, its purposes for processing your personal information, and the rights you can exercise over Zendesk’s use of your personal information.  
  Apply for this positionShare this position
  Senior Engagement Manager
  Our Engagement Managers are the calm, consistent customer force that gather customer business requirements and design a solution that meets their needs. They flawlessly follow our Customer Success methodology, inspiring extreme confidence along the way. This highly versatile position is responsible for the creation of the project plan, configuration of a customer’s Zendesk environment as well as transferring knowledge of the customer’s vision, goals, and completed project information both internally and amongst the customer’s project team.  The Project Manager will also complete project milestones, document and prescribe the customer’s Success plan, and assist in managing the go-live phase of the customer
  
  
  Description:
  • Become proficient in customer support workflows and Zendesk’s business applications and services offerings. Apply this knowledge to Zendesk customer business needs to design high value services engagements.
  • Support our Sales team with a focus on large enterprise customers. Lead the development of services proposals, statements of work, and contract negotiations.
  • Manage partner resources from assignment to completion to ensure the customer has a positive Zendesk experience.
  • Work with external partner resources to ensure delivery methodologies are consistent with the Zendesk principles.
  • Manage executive level client relationships and provide team oversight during the delivery of services engagements.
  • Support account management team with minor customization requests from strategic accounts. 
  • Manage internal customer migrations using internal tools.
  • Contribute to practice development initiatives through the development of service offerings, best practices, methodologies, and other intellectual capital.
  • Team effectively with other parts of the organization, including Support and Product Management to address and resolve customer issues. 
  • Collaborate with Zendesk partners during the sales process and in delivering joint customer engagements. 
  Requirements:
  • Bachelors Degree
  • Excellent client management instincts and abilities and Executive-level presence
  • Strong written and verbal communications skills and experience in facilitation.
  • Some experience with RESTful and JSON API implementation
  • Knowledge of HTML, XML, JavaScript and CSS
  • 6-8 years experience delivering support and/or consulting services,  preferably involvement in selling services
  • Project management experience (SOWs, contract management, risk management, staffing)
  • Experience selling and/or delivering support services, or experience with products and/or processes related to customer support groups.
  • Ability and willingness to travel up to 15%
  The best customer experiences are built with Zendesk. Zendesk’s powerful and flexible customer service and engagement platform scales to meet the needs of any business, from startups and small businesses to growth companies and enterprises. Zendesk serves businesses across a multitude of industries, with more than 125,000 paid customer accounts offering service and support in more than 30 languages. Headquartered in San Francisco, Zendesk operates worldwide with 15 offices in North America, Europe, Asia, Australia, and South America. Learn more at www.zendesk.com.
  
  
  Interested in knowing what we do in the community? Check out the Zendesk Neighbor Foundation to learn more about how we engage with, and provide support to, our local communities.  
  
  
  Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster diversity & inclusion in the workplace. Individuals seeking employment at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law.
  
  
  By submitting your application, you agree that Zendesk may collect your personal data for recruiting, global organization planning, and related purposes.  Zendesk's Candidate Privacy Notice explains what personal information Zendesk may process, where Zendesk may process your personal information, its purposes for processing your personal information, and the rights you can exercise over Zendesk’s use of your personal information.  
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  Services Application Developer
  We are looking for a creative Services Application Developer who enjoys building great software to join us in our Madison office. You will join the Professional Services team to prioritize, design, and develop apps to be hosted within the Zendesk App Marketplace. You will work with a broad cross functional team to gather ideas, feedback, and develop the most in demand Applications from our customers.
  
  
  What you get to do every day:
  • Work with a commercialized platform on which Professional Services releases officially supported Zendesk Apps
  • Participate hands-on in all phases of the App lifecycle in defining, designing, implementing, shipping, and analyzing projects
  • Work cross-functionally with product management, product design, engineers, and the rest of Professional Services to define App requirements and priorities.
  • Identify opportunities for improvement by challenging the status quo, coming up with alternative and creative solutions, and pushing change.
  • Work with a broad range of technologies from vanilla Javascript, React, Ember, TypeScript on the front-end to Ruby on Rails on the back-end
  • Mentor other members of the team and advocate for App development best practices
  • Work with Product to retrieve product insights; use them to drive prioritization, decision-making, and validate success of Applications delivered by Professional Services
  
  
  What you bring to the role:
  • A track record of delivering high-quality, and maintainable web applications
  • Experience with vanilla Javascript and a front-end development framework such as React, Ember, Vue.js, Angular or similar frameworks
  • Experience with relational databases and SQL (preferably MySQL).
  • Solid understanding of REST based APIs and common database technologies
  • Some experience with a back-end development framework such as Ruby on Rails or similar
  • A learning mindset, a positive outlook and a desire to improve
  • Ability to understand and communicate complex concepts in a relevant and considerate manner
  • Care about elegant, efficient, and maintainable code. Know when to test, what to test, and how to write testable code.
  • Great collaboration and communication skills; ability to work well within a team and mentor other team members
  
  
  The best customer experiences are built with Zendesk. Zendesk’s powerful and flexible customer service and engagement platform scales to meet the needs of any business, from startups and small businesses to growth companies and enterprises. Zendesk serves businesses across a multitude of industries, with more than 125,000 paid customer accounts offering service and support in more than 30 languages. Headquartered in San Francisco, Zendesk operates worldwide with 15 offices in North America, Europe, Asia, Australia, and South America. Learn more at www.zendesk.com.
  
  
  Interested in knowing what we do in the community? Check out the Zendesk Neighbor Foundation to learn more about how we engage with, and provide support to, our local communities.  
  
  
  Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster diversity & inclusion in the workplace. Individuals seeking employment at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law.
  
  
  By submitting your application, you agree that Zendesk may collect your personal data for recruiting, global organization planning, and related purposes.  Zendesk's Candidate Privacy Notice explains what personal information Zendesk may process, where Zendesk may process your personal information, its purposes for processing your personal information, and the rights you can exercise over Zendesk’s use of your personal information.  
  Apply for this positionShare this position
  Sales & Sales Leadership
  Account Executive
  We are seeking a high-performing Account Executive who is responsible for creating, managing and closing opportunities within a territory. This person must demonstrate all the behaviors associated with a high performance sales culture, specificallyprospecting for new business, upsell and cross-sell within our extensive install base and delivering results against a quota.
  
  
  Responsibilities
  • Exceed activity, pipeline, and revenue goals on a quarterly basis
  • Continually build pipeline of new business, upsell, and cross-sell opportunities
  • Become an expert on Zendesk’s products and conduct discovery calls, presentations, and demos with prospects and customers
  • Develop and manage relationships with prospects and accounts in your territory
  • Demonstrate and sell value to key stakeholders within the accounts during fast moving as well as complex sales cycles
  • Work in a team-selling environment with an experienced Strategic Account Executive and apply appropriate resources to opportunities.
  • Track all opportunity and customer details including use case, purchase time frames, next steps, and forecasting in Salesforce
  Requirements
  • Bachelor’s degree
  • Experience selling to director/VP level leaders
  • 2+ years of software selling experience; SaaS experience preferred
  • 1+ years outbound prospecting experience a plus
  • Track record of success selling into mid-market companies
  • Technically savvy; thorough understanding of a related technology
  • Proficiency using Salesforce.com
  • Skilled in virtual presentations, online web demos, remote sales processes
  • Exceptional verbal and written communication skills
  
  
  
  
  The best customer experiences are built with Zendesk. Zendesk’s powerful and flexible customer service and engagement platform scales to meet the needs of any business, from startups and small businesses to growth companies and enterprises. Zendesk serves businesses across a multitude of industries, with more than 125,000 paid customer accounts offering service and support in more than 30 languages. Headquartered in San Francisco, Zendesk operates worldwide with 15 offices in North America, Europe, Asia, Australia, and South America. Learn more at www.zendesk.com.
  
  
  Interested in knowing what we do in the community? Check out the Zendesk Neighbor Foundation to learn more about how we engage with, and provide support to, our local communities.  
  
  
  Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster diversity & inclusion in the workplace. Individuals seeking employment at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law.
  
  
  By submitting your application, you agree that Zendesk may collect your personal data for recruiting, global organization planning, and related purposes.  Zendesk's Candidate Privacy Notice explains what personal information Zendesk may process, where Zendesk may process your personal information, its purposes for processing your personal information, and the rights you can exercise over Zendesk’s use of your personal information.  
  Apply for this positionShare this position
  Inside Channel Sales Manager
  As a Zendesk Inside Channel Sales Manager you will be part of a growing channel team and a critical piece of channel success in North America.  You will be responsible for recruiting, vetting, educating and developing qualified Channel partnerships with the explicit goal of growing North America Channel revenue.  The Zendesk iCSM role is based in Madison, WI, is a quota-carrying role and previous, demonstrated, quota-carrying success is a requirement.
  
  
  Responsibilities
  • Interface with prospective and current partners on a daily basis via telephone and email, with the goal of uncovering revenue opportunities through Zendesk partners
  • Understand and articulate the Zendesk value proposition to partners, as well as understanding the partners’ value proposition to Zendesk and to our mutual clients and prospects
  • Aligning the regional sales organizations with relevant partners through targeted demand generation and alignment activities
  • Work, cross-functionally, with Zendesk Marketing and Zendesk Partner Marketing to create, track, and execute joint GTM activities for top-of-the-funnel partner pipeline and revenue
  • Accept inbound and perform outbound telephone calls from/to partners to answer Zendesk Partner Program related questions, identify sales leads or opportunities
  • Provide partners with a partner great experience and expand the Zendesk brand
  • Coordinate and collaborate with cross-functional teams (including SE organization, product marketing, sales, marketing, operations, etc.) to deliver a world class experience for partners
  • Track sales opportunities (leads, deal registration, quotes etc.) and drive partners’ revenue generation activities
  • Be a Zendesk Channel Program ambassador, internally, at Zendesk
  • Manage, maintain and update partner information, as needed in CRMTrain partners on Zendesk products, systems, partner portal, and enablement tools
  • Review, monitor and report on promotions, enablement tools, deal registration, and referral payments with Partners
  • Act as a liaison between partners and the Zendesk sales reps to help partners close sales opportunities and to facilitate GTM activities and introductions
  • Perform other duties and projects as assigned
  Requirements
  • Bachelor’s degree
  • 3+ years or more in selling business to business, with 2 years of related experience in a high tech, fast moving software company
  • Knowledge of sales of software or computer related products
  • Must have proficiency with various software applications programs, including: Google Apps, SFDC, etc.
  • Strong prospecting, phone and communication skills are mandatory, as well as having  excellent time management and organization capabilities
  • Excellent interpersonal and communication skills (verbal and written) including outstanding telephone presence
  • Must be a team player and be self motivated, accountable and have an entrepreneurial spirit
  #LI-AF1
  
  
  The best customer experiences are built with Zendesk. Zendesk’s powerful and flexible customer service and engagement platform scales to meet the needs of any business, from startups and small businesses to growth companies and enterprises. Zendesk serves businesses across a multitude of industries, with more than 125,000 paid customer accounts offering service and support in more than 30 languages. Headquartered in San Francisco, Zendesk operates worldwide with 15 offices in North America, Europe, Asia, Australia, and South America. Learn more at www.zendesk.com.
  
  
  Interested in knowing what we do in the community? Check out the Zendesk Neighbor Foundation to learn more about how we engage with, and provide support to, our local communities.  
  
  
  Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster diversity & inclusion in the workplace. Individuals seeking employment at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law.
  
  
  By submitting your application, you agree that Zendesk may collect your personal data for recruiting, global organization planning, and related purposes.  Zendesk's Candidate Privacy Notice explains what personal information Zendesk may process, where Zendesk may process your personal information, its purposes for processing your personal information, and the rights you can exercise over Zendesk’s use of your personal information.  
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  Manager, Sales
  Reporting to the Director of Sales, the Regional Sales Manager will have full ownership and responsibility for managing sales activities and ensuring the achievement of significant new and existing customer revenue growth targets that support the company’s objectives in a dynamic market.
  
  
  Ideal candidates will possess strong sales management experience, as well as deep knowledge of sales cycles likely from his/her experience as an individual contributor. This person will play a key role in leading a highly visible and motivated sales team that focuses on Zendesk's core accounts. We seek an outstanding and experienced sales leader who will develop and execute a multi-faceted sales strategy to gain market share and build the highest levels of customer and team satisfaction.  
  
  
  Responsibilities:
  • Provide strong leadership, vision and direction
  • Build and lead a high performing sales team
  • Track and analyze sales activities to understand and capitalize on buying trends and patterns
  • Be accountable for the attainment of assigned new customer acquisition and financial performance targets
  • Support direct reports by participating and leading in prospect meetings and engaging other corporate resources as required
  • Ongoing mentoring and development of the sales team, includes recruiting, on-boarding and training new Account Executives
  • Conduct weekly forecast meetings. Coaching direct reports on strategies to drive closure
  • Report on all aspects of the business to senior sales management
  • Working closely with other teams; field marketing, outbound sales development to drive market awareness and build pipeline for sales team to achieve revenue targets
  Requirements:
  • 8 - 10 years of software sales experience in an individual contributor and management role
  • Must have a proven track record of success, driving revenue growth against quota and increased profitability in the software industry
  • Minimum of 2-5 years sales management experience
  • Currently and successfully managing a team of Sales Account Executives in a B2B software environment
  • Excellent presentation and listening skills
  • Ability to hire and train new Account Executives
  • Ability to provide accurate forecasting and pipeline development and management
  • Entrepreneurial, self-directed with a passion to succeed
  • A creative, out of the box thinker  
  • Must be analytical and metrics driven through all stages of the sales cycle
  • BA/BS degree required
  The best customer experiences are built with Zendesk. Zendesk’s powerful and flexible customer service and engagement platform scales to meet the needs of any business, from startups and small businesses to growth companies and enterprises. Zendesk serves businesses across a multitude of industries, with more than 125,000 paid customer accounts offering service and support in more than 30 languages. Headquartered in San Francisco, Zendesk operates worldwide with 15 offices in North America, Europe, Asia, Australia, and South America. Learn more at www.zendesk.com.
  
  
  Interested in knowing what we do in the community? Check out the Zendesk Neighbor Foundation to learn more about how we engage with, and provide support to, our local communities.  
  
  
  Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster diversity & inclusion in the workplace. Individuals seeking employment at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law.
  
  
  By submitting your application, you agree that Zendesk may collect your personal data for recruiting, global organization planning, and related purposes.  Zendesk's Candidate Privacy Notice explains what personal information Zendesk may process, where Zendesk may process your personal information, its purposes for processing your personal information, and the rights you can exercise over Zendesk’s use of your personal information.  
  Apply for this positionShare this position
  Manager, Solutions Consulting
  The Solution Consultant Manager is responsible for leading a team of Corporate/Mid Market SC’s through all technical, solution, and competitive aspects of the Zendesk sales cycle.  They must be successful selling to Corporate and Mid Market executives, and convincing C-level and director level executives of the technical merits of the software solution.  This team will work with Sales, Marketing, and Product Managers as the technical bridge between Sales Representatives and prospective clients. The SC Manager will oversee the team responsible for the technical relationship with our prospects to drive customer satisfaction by proactively managing and delivering technical information to our customers both onsite, online, and via telephone.
  
  
  Requirements:
  • 2 + Years experience managing or leading a presales team of 4 or more.
  • SMB / Mid Market software selling experience.
  • Excellent interpersonal, communication, persuasion, presentation and writing skills.
  • Experience scoping, managing and executing customer pilots and Proof of Concepts.
  • Outstanding problem solving skills, including the ability to meet a business requirement with a technical solution.
  • Superior solution scoping abilities, using our existing solution and influencing new product development.
  • Must be willing to work in a fast paced startup environment with multiple roles.
  • Bachelor’s degree is a must; graduate degree is a plus.
  • Must be willing to travel.
  • Obvious passion and people skills.
  • SMB / Mid Market software selling experience.
  • Excellent interpersonal, communication, persuasion, presentation and writing skills.
  • Experience scoping, managing and executing customer pilots and Proof of Concepts.
  • Outstanding problem solving skills, including the ability to meet a business requirement with a technical solution.
  • Superior solution scoping abilities, using our existing solution and influencing new product development.
  • Must be willing to work in a fast paced startup environment with multiple roles.
  • Bachelor’s degree is a must; graduate degree is a plus.
  • Must be willing to travel.
  • Obvious passion and people skills.
  Recommended:
  • Previous consulting experience implementing enterprise class software solutions.
  • In-depth knowledge of Customer Service Software, ITSM, data warehousing, business intelligence.
  The best customer experiences are built with Zendesk. Zendesk’s powerful and flexible customer service and engagement platform scales to meet the needs of any business, from startups and small businesses to growth companies and enterprises. Zendesk serves businesses across a multitude of industries, with more than 125,000 paid customer accounts offering service and support in more than 30 languages. Headquartered in San Francisco, Zendesk operates worldwide with 15 offices in North America, Europe, Asia, Australia, and South America. Learn more at www.zendesk.com.
  
  
  Interested in knowing what we do in the community? Check out the Zendesk Neighbor Foundation to learn more about how we engage with, and provide support to, our local communities.  
  
  
  Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster diversity & inclusion in the workplace. Individuals seeking employment at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law.
  
  
  By submitting your application, you agree that Zendesk may collect your personal data for recruiting, global organization planning, and related purposes.  Zendesk's Candidate Privacy Notice explains what personal information Zendesk may process, where Zendesk may process your personal information, its purposes for processing your personal information, and the rights you can exercise over Zendesk’s use of your personal information.  
  Apply for this positionShare this position
  Sales Development Representative
  Are you passionate about the customer experience? Are you seeking a sales career that allows you to work with the world’s fastest growing mid-market and Fortune 500 leaders?
  
  
  Zendesk builds software for better customer service. We enable millions of users around the world to interact more directly and openly with their customers. Since 2007, Zendesk has grown to serve over 80,000 companies, 300 million users, with global reach including 10 offices in 9 countries
  
  
  What we look for
  • People not afraid to take a risk.
  • Individuals that are excited about SaaS, Customer Service & high-tech
  • Self-starters with track records of success in their professional and personal or collegiate lives
  Responsibilities
  • Generate new business opportunities to fuel the Zendesk AE pipeline.
  • Work closely with Account Executives to develop targeted lists, call strategies, and messaging to drive opportunities for new business
  • Conduct high level conversations with Senior Executives in target accounts
  • Research and build new and existing accounts (i.e. adding contacts, sending regular emails and qualifying opportunities into the Account Executive/Account Manager’s pipeline)
  • Achieve or exceed monthly quotas of qualified opportunities 
  Requirements
  • Past experience in high-volume outbound sales prospecting
  • Ability to understand customer requirements and identify potential Zendesk solutions to fulfill requirements
  • Ability to multi-task, prioritize, and manage time effectively
  • Excellent written skills and naturally articulate
  • 1-2 Years of Sales Experience
  • Bachelor’s degree
  • Demonstrated success in meeting monthly targets
  Zendesk builds software for better customer relationships. It empowers organizations to improve customer engagement and better understand their customers. Zendesk products are easy to use and implement. They give organizations the flexibility to move quickly, focus on innovation, and scale with their growth. Based in San Francisco, Zendesk has operations in the United States, Europe, Asia, Australia, and South America. Learn more at www.zendesk.com.
  
  
  Interested in knowing what we do in the community? Check out the Zendesk Neighbor Foundation to learn more about how we engage with, and provide support to, our local communities.  
  
  
  Individuals seeking employment at Zendesk are considered without regards to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, or sexual orientation.
  
  
  
  
  
  
  The best customer experiences are built with Zendesk. Zendesk’s powerful and flexible customer service and engagement platform scales to meet the needs of any business, from startups and small businesses to growth companies and enterprises. Zendesk serves businesses across a multitude of industries, with more than 125,000 paid customer accounts offering service and support in more than 30 languages. Headquartered in San Francisco, Zendesk operates worldwide with 15 offices in North America, Europe, Asia, Australia, and South America. Learn more at www.zendesk.com.
  
  
  Interested in knowing what we do in the community? Check out the Zendesk Neighbor Foundation to learn more about how we engage with, and provide support to, our local communities.  
  
  
  Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster diversity & inclusion in the workplace. Individuals seeking employment at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law.
  
  
  By submitting your application, you agree that Zendesk may collect your personal data for recruiting, global organization planning, and related purposes.  Zendesk's Candidate Privacy Notice explains what personal information Zendesk may process, where Zendesk may process your personal information, its purposes for processing your personal information, and the rights you can exercise over Zendesk’s use of your personal information.  
  Apply for this positionShare this position
  Senior Solutions Consultant (East Coast)
  The Senior Solutions Consultant is responsible for all technical, solution, and competitive aspects of the Zendesk sales cycle.  SC’s must be both sales focused and technically savvy.  They must be successful selling to Enterprise and Mid Market executives, and convincing C-level and director level executives of the technical merits of the software solution.  The SC will work, in conjunction with Sales, Marketing, and Product Managers, to be the technical bridge between our Sales Representatives and their prospects. The SC will take ownership of the prime technical relationship with our prospects to drive customer satisfaction by proactively managing and delivering technical information to our customers both onsite, online, and via telephone.
  
  
  
  
  Requirements
  • 5+ years of Mid Market/Enterprise software selling experience.
  • Experience mapping RFI/RFP requirements to software solutions.
  • Excellent interpersonal, communication, persuasion, presentation and writing skills.
  • Call Center Experience is Desired (and a huge plus!)
  • Experience scoping, managing and executing customer pilots and Proof of Concepts.
  • Knowledge in web / scripting technologies, HTML, CSS, JavaScript and SaaS applications.
  • Outstanding problem solving skills, including the ability to meet a business requirement with a technical solution.
  • Superior solution scoping abilities, using our existing solution and influencing new product development.
  • Must be willing to work in a fast paced startup environment with multiple roles.
  • Bachelor’s degree is a must; graduate degree is a plus.
  • Must be willing to travel.
  • Obvious passion and people skills
  Desired Skills
  • Previous consulting experience implementing enterprise class software solutions.
  • In-depth knowledge of Customer Service Software, ITSM, data warehousing, business intelligence.
  
  
  
  
  The best customer experiences are built with Zendesk. Zendesk’s powerful and flexible customer service and engagement platform scales to meet the needs of any business, from startups and small businesses to growth companies and enterprises. Zendesk serves businesses across a multitude of industries, with more than 125,000 paid customer accounts offering service and support in more than 30 languages. Headquartered in San Francisco, Zendesk operates worldwide with 15 offices in North America, Europe, Asia, Australia, and South America. Learn more at www.zendesk.com.
  
  
  Interested in knowing what we do in the community? Check out the Zendesk Neighbor Foundation to learn more about how we engage with, and provide support to, our local communities.  
  
  
  Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster diversity & inclusion in the workplace. Individuals seeking employment at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law.
  
  
  By submitting your application, you agree that Zendesk may collect your personal data for recruiting, global organization planning, and related purposes.  Zendesk's Candidate Privacy Notice explains what personal information Zendesk may process, where Zendesk may process your personal information, its purposes for processing your personal information, and the rights you can exercise over Zendesk’s use of your personal information.  
  Apply for this positionShare this position
  Senior Solutions Consultant (West Coast)
  The Senior Solutions Consultant is responsible for all technical, solution, and competitive aspects of the Zendesk sales cycle.  SC’s must be both sales focused and technically savvy.  They must be successful selling to Enterprise and Mid Market executives, and convincing C-level and director level executives of the technical merits of the software solution.  The SC will work, in conjunction with Sales, Marketing, and Product Managers, to be the technical bridge between our Sales Representatives and their prospects. The SC will take ownership of the prime technical relationship with our prospects to drive customer satisfaction by proactively managing and delivering technical information to our customers both onsite, online, and via telephone.
  
  
  
  
  Requirements
  • 5+ years of Mid Market/Enterprise software selling experience.
  • Experience mapping RFI/RFP requirements to software solutions.
  • Excellent interpersonal, communication, persuasion, presentation and writing skills.
  • Call Center Experience is Desired (and a huge plus!)
  • Experience scoping, managing and executing customer pilots and Proof of Concepts.
  • Knowledge in web / scripting technologies, HTML, CSS, JavaScript and SaaS applications.
  • Outstanding problem solving skills, including the ability to meet a business requirement with a technical solution.
  • Superior solution scoping abilities, using our existing solution and influencing new product development.
  • Must be willing to work in a fast paced startup environment with multiple roles.
  • Bachelor’s degree is a must; graduate degree is a plus.
  • Must be willing to travel.
  • Obvious passion and people skills
  Desired Skills
  • Previous consulting experience implementing enterprise class software solutions.
  • In-depth knowledge of Customer Service Software, ITSM, data warehousing, business intelligence.
  
  
  
  
  The best customer experiences are built with Zendesk. Zendesk’s powerful and flexible customer service and engagement platform scales to meet the needs of any business, from startups and small businesses to growth companies and enterprises. Zendesk serves businesses across a multitude of industries, with more than 125,000 paid customer accounts offering service and support in more than 30 languages. Headquartered in San Francisco, Zendesk operates worldwide with 15 offices in North America, Europe, Asia, Australia, and South America. Learn more at www.zendesk.com.
  
  
  Interested in knowing what we do in the community? Check out the Zendesk Neighbor Foundation to learn more about how we engage with, and provide support to, our local communities.  
  
  
  Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster diversity & inclusion in the workplace. Individuals seeking employment at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law.
  
  
  By submitting your application, you agree that Zendesk may collect your personal data for recruiting, global organization planning, and related purposes.  Zendesk's Candidate Privacy Notice explains what personal information Zendesk may process, where Zendesk may process your personal information, its purposes for processing your personal information, and the rights you can exercise over Zendesk’s use of your personal information.  
  Apply for this positionShare this position
  Velocity Account Executive
  We’re looking for a motivated self-starter who has a consultative sales approach, provides an outstanding customer experience and offers polished presentation skills. You'll be single-handedly managing an inbound pipeline of sales opportunities and expansion on existing customer accounts across a very large customer base. Qualified candidates will bring a proven track record in sales achievement, Software/SaaS a plus.
  
  
  Responsibilities
  • Exceed activity, pipeline, and revenue goals on a monthly basis
  • Become an expert on Zendesk’s products and conduct discovery calls, presentations, and demos with prospects and customers
  • Respond to a high volume of inbound leads and existing customers
  • Continue to build pipeline of new business, upsell, and cross-sell opportunities
  • Develop and manage relationships with accounts in your book of business
  • Be the voice of the customer; understand their needs and make them heroes
  • Track all opportunity and customer details including use case, purchase time frames, next steps, and forecasting in Salesforce 
  Required
  • Bachelor’s degree
  • Excellent verbal and written communications skills
  • 2+ years of full cycle sales experience; software/SaaS experience preferred
  • Passion for technology and quick ability to learn tools and processes
  • Exceptional organizational skills, with the ability to multi-task a high volume of opportunities at all times
  • Ability to thrive in a face paced environment; you move quickly, think strategically and are superb at tactical execution
  Zendesk builds software for better customer relationships. It empowers organizations to improve customer engagement and better understand their customers. Zendesk products are easy to use and implement. They give organizations the flexibility to move quickly, focus on innovation, and scale with their growth. Based in San Francisco, Zendesk has operations in the United States, Europe, Asia, Australia, and South America. Learn more at www.zendesk.com.
  
  
  Interested in knowing what we do in the community? Check out the Zendesk Neighbor Foundation to learn more about how we engage with, and provide support to, our local communities.  
  
  
  Individuals seeking employment at Zendesk are considered without regards to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, or sexual orientation.
  
  
  The best customer experiences are built with Zendesk. Zendesk’s powerful and flexible customer service and engagement platform scales to meet the needs of any business, from startups and small businesses to growth companies and enterprises. Zendesk serves businesses across a multitude of industries, with more than 125,000 paid customer accounts offering service and support in more than 30 languages. Headquartered in San Francisco, Zendesk operates worldwide with 15 offices in North America, Europe, Asia, Australia, and South America. Learn more at www.zendesk.com.
  
  
  Interested in knowing what we do in the community? Check out the Zendesk Neighbor Foundation to learn more about how we engage with, and provide support to, our local communities.  
  
  
  Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster diversity & inclusion in the workplace. Individuals seeking employment at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law.
  
  
  By submitting your application, you agree that Zendesk may collect your personal data for recruiting, global organization planning, and related purposes.  Zendesk's Candidate Privacy Notice explains what personal information Zendesk may process, where Zendesk may process your personal information, its purposes for processing your personal information, and the rights you can exercise over Zendesk’s use of your personal information.  
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