Job Openings

• Accounting, Finance & Legal
  Business Operations Analyst
  Zendesk is seeking a highly motivated individual to drive internal process improvements aimed at scaling the Global Revenue Operations team. This position will support the company’s $1B revenue plan by focusing on identifying and managing projects directly aimed at automating operational processes to drive efficiencies throughout the Revenue Operations, Sales and IT organizations. You’ll will partner closely with Sales, IT and Product Development to develop and implement operational plans throughout the organization.
  
  
  Responsibilities:
  • Serve as the point of contact for the Revenue Operations team in managing and driving cross-functional projects with the objective of automating and scaling existing processes and systems
  • Work with operations team (i.e., Sales Ops, Order Ops, Finance Ops) to establish and optimize business processes to help the company scale.
  • Work closely with the Regional Revenue Operations Managers to identify the right metrics and other updates to share with the team on a quarterly/monthly basis.
  • Work across Product, Engineering, and IT teams to build and scale Rev Ops initiatives and product launches to improve the quality of the operations experience.
  • Drive expansion and improvements to our existing processes in collaboration with departments such as AR, Sales Ops, Commissions, etc.
  • Analyze, scrutinize requirements, and plan projects after gathering requirements across functions and aligning on enterprise-scale solutions with Revenue Ops team.
  • Help design and implement system workflows and process improvements necessary to automate and scale quoting, order creation, billing and provisioning processes (just to name a few).
  • Help develop communication plans to provide timely updates on internal project status, product releases and operations plans.
  • Perform ad hoc analysis, respond to insight requests and data extractions to resolve critical business issues.
  Required Qualifications and Experience:
  • 3+ years of experience with financial systems focusing on the quote-to-cash process
  • Bachelor's degree in Finance, IT, Business Administration, or closely related field  
  • Ability to understand complex system architecture in which data flows between interconnected systems, managed by different teams
  • Experience with system implementations and user acceptance testing and associated documentation
  • Preferred hands-on experience with NetSuite, Salesforce, and Zuora
  • Strong analytical, problem-solving, and organizational skillsAbility to work in dynamic, fast paced, fast growing company
  • Excellent verbal and written communication skills including the ability to communicate complex scenarios in a clear and concise manner.
  The best customer experiences are built with Zendesk. Zendesk’s powerful and flexible customer service and engagement platform scales to meet the needs of any business, from startups and small businesses to growth companies and enterprises. Zendesk serves businesses across a multitude of industries, with more than 125,000 paid customer accounts offering service and support in more than 30 languages. Headquartered in San Francisco, Zendesk operates worldwide with 15 offices in North America, Europe, Asia, Australia, and South America. Learn more at www.zendesk.com.
  
  
  Interested in knowing what we do in the community? Check out the Zendesk Neighbor Foundation to learn more about how we engage with, and provide support to, our local communities.  
  
  
  Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster diversity & inclusion in the workplace. Individuals seeking employment at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law.
  
  
  By submitting your application, you agree that Zendesk may collect your personal data for recruiting, global organization planning, and related purposes.  Zendesk's Candidate Privacy Notice explains what personal information Zendesk may process, where Zendesk may process your personal information, its purposes for processing your personal information, and the rights you can exercise over Zendesk’s use of your personal information.  
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  Finance Operations Associate
  Zendesk is seeking a detailed, organized, high energy Finance Ops Associate to join our Revenue Operations team in our Madison office. The ideal candidate will be a dedicated team player, can balance responsibilities and enjoy working in a rapidly evolving environment. SaaS experience is preferred. Additional languages (Spanish and/or Portuguese) is a plus.
  
  
  
  
  Responsibilities:
  • Act as a consultant in advising Sales on nonstandard deal structures, pricing models, and commercial terms
  • Triage, review and process high volume tickets inquiries with support for all Sales, Billing and Provisioning related issues from internal and external customers
  • Review incoming Sales Orders for accuracy and adherence to Sales and Finance guidelines
  • Ensure the billing system reflects correct information for each customer according to contract terms
  • Partner and maintain strong working relationships with Sales, Advocacy and Dev teams to ensure all customer accounts are properly provisioned and billed
  • Manage customer credits and refunds, account adjustments, and customer cancellations
  • Use good judgment in balancing the ability to resolve issues and when to escalate appropriately
  • Support ad-hoc reporting and projects focusing on process improvement and automation
  
  
  Requirements:
  • Bachelor’s degree in Business or Finance
  • Experience working with, supporting, and advising Sales and other cross-functional teams
  • Strong communication and documentation skills
  • Organized, strong attention to detail and goal oriented
  • Energetic, dedicated, and self-driven
  • Commitment to excellent customer service
  • Ability to work independently
  • Experience with SaaS subscription billing model
  • Familiarity with basic accounting concepts and principles
  • Salesforce.com and Zuora experience a plus
  • Google Suite (Sheets, Docs, Slides) experience a plus
  • English (written and verbal) fluency required and ideally an additional language
  • Experience in a ticketing platform (such as Zendesk Support) would be highly advantageous
  
  
  The best customer experiences are built with Zendesk. Zendesk’s powerful and flexible customer service and engagement platform scales to meet the needs of any business, from startups and small businesses to growth companies and enterprises. Zendesk serves businesses across a multitude of industries, with more than 125,000 paid customer accounts offering service and support in more than 30 languages. Headquartered in San Francisco, Zendesk operates worldwide with 15 offices in North America, Europe, Asia, Australia, and South America. Learn more at www.zendesk.com.
  
  
  Interested in knowing what we do in the community? Check out the Zendesk Neighbor Foundation to learn more about how we engage with, and provide support to, our local communities.  
  
  
  Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster diversity & inclusion in the workplace. Individuals seeking employment at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law.
  
  
  By submitting your application, you agree that Zendesk may collect your personal data for recruiting, global organization planning, and related purposes.  Zendesk's Candidate Privacy Notice explains what personal information Zendesk may process, where Zendesk may process your personal information, its purposes for processing your personal information, and the rights you can exercise over Zendesk’s use of your personal information.  
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  Customer Advocacy
  Associate Customer Advocate
  You’re a great match if you possess fantastic troubleshooting and analytical skills, are driven to help customers, and have the ability to dive deep into a new product to learn it inside and out.... sound like you? Read on!
  
  
  We are looking for a talented Technical Support professional to become a Zendesk expert for our customers.  This position is an in-office role, providing top-notch support through many different channels of communication – including: email, phone, chat, Community and social media. You’re a great match if you possess fantastic troubleshooting and analytical skills, are driven to help customers, and have the ability to dive deep into a new product to learn it inside and out.
  
  
  Responsibilities:
  • Answer all questions related to Zendesk and escalate when necessary
  • Educate and empower our customers to become better Zendesk users
  • Own the customer experience and work to exceed their expectations.
  • We want to treat our customers as if you would treat a guest in your own home. Proactively look for solutions to problems and propose improvements if something could work better
  • Be Zendesk’s ambassador for all internal departments and help them be successful in their roles
  • Drive product change and improvement to make Zendesk the leading support platform
  Soft Skills:
  • You love talking to people on the phone and building relationships with your customers
  • You are able to empathize with customers in a genuine way that lets them know you care about their issues
  • You’re a team player that can follow and lead as situations dictate
  • You’re able to make decisions and solve problems
  • You have an ability to explain complex issues in beautifully simple terms
  • You’re curious and have a natural ability to “zoom out” of a problem, in order to ask the right questions.
  • You’re able to plan, organize, and prioritize work - this role wears many hats!
  Required Experience:
  • At least 1 years experience in Customer Service
  • Ability to evaluate, troubleshoot, and follow-up on customer issues as well as replicate and document for further escalation
  • Experience using social media or web-based software, including Twitter, Facebook, Google Apps
  • Knowledge of common help desk/ticketing solutions
  • Comfort working with or learning apps, integrations, and APIs
  You are an ideal candidate if:
  • You enjoy a fun and friendly work environment
  • You like celebrating successes and accomplishments
  • If you like engaging with your customers and colleagues
  The best customer experiences are built with Zendesk. Zendesk’s powerful and flexible customer service and engagement platform scales to meet the needs of any business, from startups and small businesses to growth companies and enterprises. Zendesk serves businesses across a multitude of industries, with more than 125,000 paid customer accounts offering service and support in more than 30 languages. Headquartered in San Francisco, Zendesk operates worldwide with 15 offices in North America, Europe, Asia, Australia, and South America. Learn more at www.zendesk.com.
  
  
  Interested in knowing what we do in the community? Check out the Zendesk Neighbor Foundation to learn more about how we engage with, and provide support to, our local communities.  
  
  
  Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster diversity & inclusion in the workplace. Individuals seeking employment at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law.
  
  
  By submitting your application, you agree that Zendesk may collect your personal data for recruiting, global organization planning, and related purposes.  Zendesk's Candidate Privacy Notice explains what personal information Zendesk may process, where Zendesk may process your personal information, its purposes for processing your personal information, and the rights you can exercise over Zendesk’s use of your personal information.  
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  Premier Support Engineer
  We are looking for a support guru who is ready to set the standard for best-in class customer support. You are the designated support contact for Zendesk's premier customers. You are able to understand customer needs, anticipate their pain, advocate internally for solutions, and communicate effectively to provide the best possible customer experience. You are the focal point of a global team to major customers and a funnel for their input back to Zendesk. 
  
  
  We are looking for someone to apply their technical and support expertise to this elite team. If you like a challenge and want to set the standard for global Customer Advocacy then we have a job for you.
  
  
  
  
  Responsibilities:
  • You are an integral member of a high powered technical team dedicated to delivering technical support and guidance to Zendesk Premier Customers
  • You take ownership of customer issues through resolution, are empathetic, responsive, resourceful, and see the support experience through our customer's eyes
  • You provide guidance and best practice advice while answering product and developer oriented questions relating to our APIs, Frameworks, and SDKs
  • You're an outstanding communicator — you get your message across simply and with wit, and build trusted relationships at all levels
  • You're a master of prioritization. You can juggle customer escalations, product changes, and service issues while managing related communication, technical account management, and risk mitigation.
  
  
  Requirements:
  • Experienced Zendesk Administrator or deep product knowledge
  • Three to five years experience supporting customers on enterprise software
  • Enterprise Architecture / Technical Architecture experience
  • Experience designing, implementing, supporting, and troubleshooting complex multi-vendor / multi-platform SaaS solutions
  • Experience with HTML, JSON, JavaScript, CSS, and RESTful APIs is expected, but server side experience with Java, Ruby, or another modern language is also great
  • Proven ability to develop positive relationships and effectively coordinate with cross-functional teams; develop and communicate creative, diplomatic solutions to problems; manage competing priorities on a daily basis
  • Self-motivated, and and possess a strong sense of responsibility and initiative—you’re smart, and can get stuff done
  • Multiple languages, and flexible scheduling is preferred.
  • An awesome sense of humor is a definite plus!
  
  
  The best customer experiences are built with Zendesk. Zendesk’s powerful and flexible customer service and engagement platform scales to meet the needs of any business, from startups and small businesses to growth companies and enterprises. Zendesk serves businesses across a multitude of industries, with more than 125,000 paid customer accounts offering service and support in more than 30 languages. Headquartered in San Francisco, Zendesk operates worldwide with 15 offices in North America, Europe, Asia, Australia, and South America. Learn more at www.zendesk.com.
  
  
  Interested in knowing what we do in the community? Check out the Zendesk Neighbor Foundation to learn more about how we engage with, and provide support to, our local communities.  
  
  
  Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster diversity & inclusion in the workplace. Individuals seeking employment at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law.
  
  
  By submitting your application, you agree that Zendesk may collect your personal data for recruiting, global organization planning, and related purposes.  Zendesk's Candidate Privacy Notice explains what personal information Zendesk may process, where Zendesk may process your personal information, its purposes for processing your personal information, and the rights you can exercise over Zendesk’s use of your personal information.  
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  Proactive Support Manager
  Zendesk is a rapidly growing B2B company and a leader in the space of customer support software. Our internal customer support organization, Customer Advocacy, strives to set the gold standard for customer support. To that end, we are expanding our Proactive Support team.
  
  
  The Proactive Support Manager reports to the lead of the Self Service and Proactive Support team, and will establish and lead efforts to anticipate customer issues and address them. This role will plan and execute a proactive support strategy that delivers high customer value by intercepting tickets and reducing effort to evaluate, setup, troubleshoot and manage the Zendesk product suite. This unique role offers the opportunity to create a state of the art proactive support service offering and be a part of the team that sets the standard for best in class customer support.
  
  
  To be selected for this role, you must demonstrate the ability to understand where our customers struggle with high effort support experiences when interacting with us. At the same time, you have a tenacious attitude that keeps you laser-focused on getting these high effort experiences re-engineered.
  
  
  To be successful, you will need to work closely with other members of the self service team as well as other organizations throughout Zendesk. Collaboration is the key to success in this role.  If this sounds like you, then this role is for you!
  
  
  Responsibilities
  • Establish the proactive support strategy and roadmap
  • Establish and document a repeatable opportunity identification methodology that defines where proactive support intervention is needed
  • Develop and deliver high-impact proactive support campaigns that meet our goals to reduce customer effort and intercept tickets
  • Devise and implement proactive support KPIs and regularly report out to Advocacy leadership on impact of proactive support
  • Monitor and report on impact of all active proactive support campaigns
  • Establish and document efficient proactive support processes and a campaign calendar that delivers high impact and cost-effective outputs from the team
  • Ensure that proactive support campaigns are offered to a global audience and collaborate with the Content Manager when translations are needed for multi-language offerings
  • Sustain a spirit of continuous improvement by regularly seeking input from stakeholders including customers
  • Establish strong working relationships with cross-functional teams, including Content Management, Community Management, Product Management, Engineering, Product Documentation, Marketing and Customer Success
  • Stay current on industry trends and adapt the proactive support strategy as needed
  Ideal candidates will meet the following qualifications:
  • Bachelor's degree or equivalent experience
  • 3+ years' experience in a Customer Success or Customer Support position
  • Strong skills in business intelligence reporting, analysis and service journey mapping
  • Results oriented with strong ability to lead and hold a team accountable
  • Proven ability to lead in a cross-organizational collaborative work environment
  • Ability to present information with poise, enthusiasm, and professionalism
  • Highly organized, proactive, and gets things done
  • Team-oriented and collaborative
  Additionally, preference will be given to candidates who possess experience with the following:
  • B2B experience
  • 1+ years team management or team lead experience
  • 1+ years in a proactive function, which could include roles as proactive support analyst, proactive support engineer, customer success manager, implementation specialist, professional services, business process automation, diagnostic analytics, business analytics, root cause analysis, or KCS Knowledge Domain Expert
  The best customer experiences are built with Zendesk. Zendesk’s powerful and flexible customer service and engagement platform scales to meet the needs of any business, from startups and small businesses to growth companies and enterprises. Zendesk serves businesses across a multitude of industries, with more than 125,000 paid customer accounts offering service and support in more than 30 languages. Headquartered in San Francisco, Zendesk operates worldwide with 15 offices in North America, Europe, Asia, Australia, and South America. Learn more at www.zendesk.com.
  
  
  Interested in knowing what we do in the community? Check out the Zendesk Neighbor Foundation to learn more about how we engage with, and provide support to, our local communities.  
  
  
  Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster diversity & inclusion in the workplace. Individuals seeking employment at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law.
  
  
  By submitting your application, you agree that Zendesk may collect your personal data for recruiting, global organization planning, and related purposes.  Zendesk's Candidate Privacy Notice explains what personal information Zendesk may process, where Zendesk may process your personal information, its purposes for processing your personal information, and the rights you can exercise over Zendesk’s use of your personal information.  
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  Customer Success
  Customer Success Associate
  Our Customer Success team guides our wide array of clients as they map any number of business needs to their Zendesk account. We ensure customers are optimized and scaling effortlessly through impactful engagements, all focused on driving business and technical value.
  
  
  A key fixture of our team is the work our Customer Success Associates (CSA) do to understand a customer’s business, work creatively to provide solutions to their challenges, and ultimately help their organization innovate using Zendesk. In addition to working with customers one-on-one, you’d also create written content and short videos to teach best practices at scale.
  
  
  The ideal candidate is a resourceful problem solver who enjoys teaching customers about topics both big and small.
  
  
  Responsibilities:
  • Manage a large portfolio of accounts through one-to-one customer engagements at different stages during their Zendesk lifecycle in order to exceed quarterly churn and contraction targets
  • Consult with support leaders across various industries to capture their business problems and work together on how to configure Zendesk in order to meet and exceed expectations
  • Conduct virtual and onsite meetings according to Customer Success methodology to drive product adoption and ensure retention
  • Maintain a high level of professionalism, empathy, and business acumen across multiple customers at one time, connecting trends as you go
  • Produce short videos and webinars that promote Zendesk best practices and can be shared broadly with thousands of customers around the world
  • Collaborate with your peers in Sales, Advocacy, Training, Services, and Product to provide your accounts with a seamless experience regardless of their needs
  • Display excellent presentation skills to keep customers engaged in virtual settingsHave worked with the Zendesk product suite, or a comparable customer service system
  Requirements:
  • 2+ years managing a portfolio of customers with an impact on churn and contraction
  • Excellent communication and interpersonal skills as well as eloquent writing skills
  • Empathy and a unique ability to understand customer needs
  • Ability to command a room and inspire Director-level contacts with ease
  • Enthusiastic about technology with demonstrated technical aptitude; experience at a technology company or relevant consultancy ideal
  • Strong project management skills and an ability to multitask without getting stressed
  • Love for teamwork and committed to building a world-class customer experience
  • Willingness to travel up to 10%
  • Bachelors of Arts or Bachelor of Science degree
  The best customer experiences are built with Zendesk. Zendesk’s powerful and flexible customer service and engagement platform scales to meet the needs of any business, from startups and small businesses to growth companies and enterprises. Zendesk serves businesses across a multitude of industries, with more than 125,000 paid customer accounts offering service and support in more than 30 languages. Headquartered in San Francisco, Zendesk operates worldwide with 15 offices in North America, Europe, Asia, Australia, and South America. Learn more at www.zendesk.com.
  
  
  Interested in knowing what we do in the community? Check out the Zendesk Neighbor Foundation to learn more about how we engage with, and provide support to, our local communities.  
  
  
  Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster diversity & inclusion in the workplace. Individuals seeking employment at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law.
  
  
  By submitting your application, you agree that Zendesk may collect your personal data for recruiting, global organization planning, and related purposes.  Zendesk's Candidate Privacy Notice explains what personal information Zendesk may process, where Zendesk may process your personal information, its purposes for processing your personal information, and the rights you can exercise over Zendesk’s use of your personal information.  
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  Customer Success Consultant
  Our Customer Success team advises and guides our wide array of enterprise customers as they map to a broad spectrum of business needs to Zendesk. We ensure customers are optimized and scaling effortlessly through impactful engagements, all focused on driving business and technical value. A key fixture of our Success team is the work our Success Consultants do to understand a customer’s business, work creatively to provide solutions to challenges, and ultimately help their business innovate and transform using Zendesk.  
  
  
  Customer Success Consultants align to a portfolio of customers within a specific region and are responsible for minimizing churn/contraction risk while driving production adoption. You do this through proactively engaging with customers at specific points in their lifecycle with Zendesk; providing them experiences based on where their Customer Support maturity aligns within the broader spectrum. Alongside your teammates, you ensure that customers are seeing results from Zendesk and will continue their partnership.
  
  
  Responsibilities:
  • Actively manage a book of business to minimize churn and contraction, by providing technical and business value
  • Consult with support leaders across various industries to capture their business problems and work together on how to configure Zendesk in order to meet and exceed expectations
  • Partner with innovative, fast growing customers to optimize and transform support strategies  
  • Partner with the sales team in your region to understand where at-risk customers exist and formulate a plan to mitigate churn/contraction
  • Conduct virtual and onsite meetings according to Customer Success methodology to drive results, product adoption and ensure retention
  • Maintain a high level of professionalism, empathy, and business acumen across multiple customers at one time, connecting trends and themes as you go
  • Enjoy problem solving to understand the gaps in a user’s complex workflow and provide recommendations
  • Simultaneously prioritize for the best customer experience and while also staying keenly aware of the customer’s overall health and likelihood to renew
  • Proactively partner with customers along the lifecycle to share recommendations aligned to short term goals and long terms goals thru Configuration Reviews and Strategic Account Reviews
  • Have excellent presentation skills to keep customers engaged in virtual or onsite settings
  • Have worked with the Zendesk product suite, or a comparable Customer Support system
  Characteristics
  • Energized by working collaboratively to evolve and optimize a customer program
  • Love for teamwork and the ability to work within different internal groups to enhance our customer’s experience
  • Thrives in a fast paced environment and works proactively to learn and optimize skills to succeed
  • Proven ability to develop relationships quickly
  • Ability to manage several customers at different milestones in their lifecycle with Zendesk
  Required Skills/Experience:
  • Bachelor’s Degree
  • 3+ years of experience managing a portfolio of customers and impacting churn/contraction
  • Good understanding of support process and infrastructure
  • Excellent instincts and ability to interface at Director Level contacts with ease
  • Excellent communication, interpersonal skills, and eloquent writing skills
  • Empathy and a unique ability to understand customer needs
  • Enthusiastic about technology with demonstrated technical aptitude; experience at a technology company or relevant consultancy ideal
  • Passionate about customer service and how it can transform businesses
  • Strong project management or organizational skills and an ability to multitask without getting frazzled
  • Commitment to building a world-class, enterprise-class global customer experience together
  • Willing and able to travel domestically up to 25%
  The best customer experiences are built with Zendesk. Zendesk’s powerful and flexible customer service and engagement platform scales to meet the needs of any business, from startups and small businesses to growth companies and enterprises. Zendesk serves businesses across a multitude of industries, with more than 125,000 paid customer accounts offering service and support in more than 30 languages. Headquartered in San Francisco, Zendesk operates worldwide with 15 offices in North America, Europe, Asia, Australia, and South America. Learn more at www.zendesk.com.
  
  
  Interested in knowing what we do in the community? Check out the Zendesk Neighbor Foundation to learn more about how we engage with, and provide support to, our local communities.  
  
  
  Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster diversity & inclusion in the workplace. Individuals seeking employment at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law.
  
  
  By submitting your application, you agree that Zendesk may collect your personal data for recruiting, global organization planning, and related purposes.  Zendesk's Candidate Privacy Notice explains what personal information Zendesk may process, where Zendesk may process your personal information, its purposes for processing your personal information, and the rights you can exercise over Zendesk’s use of your personal information.  
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  Solution Architect (Zendesk-Sell, Formerly Base)
  About Zendesk Sell
  Recently acquired by Zendesk (formerly Base), we're building a product for Salespeople called Zendesk Sell, part of the wider suite of Zendesk products. We have a big vision for 2020 and a small, highly talented team within Zendesk. Everyone at Zendesk has the opportunity to make a big impact on the productivity of millions. Zendesk is an amazing place to work for self-driven and dynamic people who solve big problems that disrupt a multi-billion dollar industry. Zendesk Sell began when we were frustrated by our own experience with CRM and was founded in 2009 based on a strong internal belief that businesses deserve better, smarter software. The Sell team is a small  and dynamic group (150 people) operating inside of the amazing Zendesk team of 2,500 employees.
  
  
  What you will be doing:
  • Work collaboratively with sales and success teams to position success paths for our prospects and customers via Zendesk Sell product and technical solutions offerings.
  • Serve as a customer advisor and recommend custom solutions and services that are useful to provide value to the customer through our product.
  • Define, design and implement Technical roadmap for enterprise accounts.
  • Lead technical aspects of discovery and delivery of integrations and customized solutions built for Sell’s customers across all segments
  • Responsible for subject matter expertise of integrations, technical solutions and implementations for Sales processes
  • Gathering requirements: scoping, sizing and creating Statements of Work (SOWs) and change orders for new and existing customers
  • Define and document customer needs as well as design Solutions using Zendesk product and platform architecture
  • Presenting and interacting with customers including senior stakeholders/ C-Suite as needed to showcase custom solutions and proposals
  • Responsible for strategy and execution of complex data migration of Zendesk’s customers
  • Working closely with the other members of the Customer Success team to gather and provide channeled feedback about features and solutions back to Product and Technical Professional Services team.
  • Build sales domain expertise across multiple industries and create artifacts around best practices of using Zendesk’ products across those industries
  What you bring:
  • 3+ years consulting services and implementation delivery experience in a SaaS environment
  • Prior experience of designing technical solutions to meet business needs
  • Experience of handling to mid to enterprise sized clients
  • Experience of designing/ handling data between different applications
  • Experience with various architectures (Web, Cloud, Integration) and methodologies
  • Solid knowledge of RESTful and JSON API implementation and design patterns
  • Experience in a fast paced, high growth and dynamic environment
  • Highly customer orientated and strong analytical skills
  • Ability to prioritize and plan effectively; manage multiple engagements concurrently
  • Excellent interpersonal and communications skills; engaging presentation style with the ability to control various presentation scenarios with stakeholders across all levels
  • Good understanding of Sales processes, infrastructure, and challenges
  • Passionate about customer success and how it can transform businesses
  • Fluent English (to business-level, verbal and written)
  • Able and willing to travel up to 20%
  • University Degree or equivalent
  Nice to have:
  • In-depth knowledge of Sales software or other relevant business applications
  • Understanding of working of different applications related to Sales
  • Experience of working with Sales teams
  • Knowledge on Zendesk configuration and implementation approaches
  • Knowledge on Zendesk App Framework and related SSO capabilities
  • Knowledge in web/ scripting technologies
  The best customer experiences are built with Zendesk. Zendesk’s powerful and flexible customer service and engagement platform scales to meet the needs of any business, from startups and small businesses to growth companies and enterprises. Zendesk serves businesses across a multitude of industries, with more than 125,000 paid customer accounts offering service and support in more than 30 languages. Headquartered in San Francisco, Zendesk operates worldwide with 15 offices in North America, Europe, Asia, Australia, and South America. Learn more at www.zendesk.com.
  
  
  Interested in knowing what we do in the community? Check out the Zendesk Neighbor Foundation to learn more about how we engage with, and provide support to, our local communities.  
  
  
  Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster diversity & inclusion in the workplace. Individuals seeking employment at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law.
  
  
  By submitting your application, you agree that Zendesk may collect your personal data for recruiting, global organization planning, and related purposes.  Zendesk's Candidate Privacy Notice explains what personal information Zendesk may process, where Zendesk may process your personal information, its purposes for processing your personal information, and the rights you can exercise over Zendesk’s use of your personal information.  
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  Engineering & Product
  Director of Engineering Productivity
  Zendesk is seeking an experienced engineering director to lead and grow our global Build & Release Engineering department, part of the Engineering Productivity organization at Zendesk. Our Engineering teams deploy new code to production over 300 times per day, while Engineering Productivity is responsible for automating and accelerating the deployment process from check-in to production, providing the tools used to build and test Zendesk applications, and providing development and test environments to Zendesk Engineering. This is an excellent opportunity to have a large impact on an entire engineering organization.
  
  
  What you get to do every day:
  • Foster collaboration between Engineering Productivity and other engineering teams to shape our DevOps transformation at Zendesk.
  • Lead and grow the Build & Release Engineering department, including hiring senior engineering staff in multiple engineering offices.
  • Provide the vision and direction to engineering managers and senior technical staff.
  • Solicit feedback from stakeholders and refine technical requirements to optimize our CI/CD pipeline.
  • Support our existing release engineering tools while building the next generation of tools.
  • Support rapid deployments by with on-demand dev and test environments.
  • Plan the technical roadmap for the team, negotiating priorities and timelines.
  • Identify opportunities for improvement by challenging the status quo and suggesting alternative and creative solutions.
  What you bring to the role:
  • Extensive experience in an engineering management role, ideally in a release engineering, tools engineering, DevOps, or related area.
  • Technical experience in release automation engineering, CI/CD or related roles.
  • Passion for automation and fast feedback.
  • Customer-first mindset, where the customers are internal engineering teams.
  • An understanding of the challenges of building for a large multi-product SaaS organization.
  • Experience with infrastructure management and orchestration tools (Chef, Docker, Kubernetes), CI/CD tools, and AWS infrastructure and deployments.
  The best customer experiences are built with Zendesk. Zendesk’s powerful and flexible customer service and engagement platform scales to meet the needs of any business, from startups and small businesses to growth companies and enterprises. Zendesk serves businesses across a multitude of industries, with more than 125,000 paid customer accounts offering service and support in more than 30 languages. Headquartered in San Francisco, Zendesk operates worldwide with 15 offices in North America, Europe, Asia, Australia, and South America. Learn more at www.zendesk.com.
  
  
  Interested in knowing what we do in the community? Check out the Zendesk Neighbor Foundation to learn more about how we engage with, and provide support to, our local communities.  
  
  
  Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster diversity & inclusion in the workplace. Individuals seeking employment at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law.
  
  
  By submitting your application, you agree that Zendesk may collect your personal data for recruiting, global organization planning, and related purposes.  Zendesk's Candidate Privacy Notice explains what personal information Zendesk may process, where Zendesk may process your personal information, its purposes for processing your personal information, and the rights you can exercise over Zendesk’s use of your personal information.  
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  Incident Manager
  As an Incident Manager at Zendesk located in our Madison WI office, you will respond to production incidents and coordinate engineering response efforts as they occur within your region. This includes coordinating all activities associated with the engineering Incident Management process. You will support teams across the organization, primarily Engineering, Product Development and Customer Advocacy, in responding to, investigating, managing and resolving product incidents.
  
  
  Responsibilities during an incident:
  • Respond to incidents as they occur within your region
  • Support the Technical Operations Manager on duty
  • Create and maintain incident documentation and data
  • Coordinate incident response logistics
  • Work with customer facing counterparts to ensure communications are detailed and timely
  Following an incident:
  • Draft incident report and assign to appropriate parties
  • Facilitate post mortem incident review forums which include a global audience
  • Manage Remediation Item process including identification, ticket creation, tracking, follow up and reporting
  • Facilitate prioritization of incident remediation items to ensure that identified open issues are resolved
  • Consistently work to keep related remediation projects moving forward
  • Support immediate ongoing investigations and escalate on high risk discoveries
  • Manage Root Cause Analysis process and provide details for reporting
  • Ensure all incident details are accurate and fully documented across the incident report, tickets and system status dashboards
  Other areas of responsibillity:
  • Participate in an on-call rotation with other Incident Managers
  • Review operational metrics and drive team performance
  • Contribute to weekly reporting to ensure transparency to various audiences across Zendesk
  • Refine/Improve Incident processes to drive team towards SLO goals and to ensure repeatable customer experience
  • Assist in Risk Assessment Activities
  • Support and backup other Incident Managers
  What you bring to the role:
  • BS/BA in relevant field and a minimum of 5+ years of directly related experience in a SaaS or hosted application service provider environment
  • Expert knowledge of Incident and Problem Management ITIL terms and practice
  • Familiarity with overall ITIL terminology and practice
  • Experience facilitating review of technical incidents, documenting actions, and encouraging cooperative problem solving
  • Strong communication and business acumen and the ability to ensure a consistently high level of customer satisfaction
  • Understanding of IT operational processes, software development paradigms, and common SaaS provider architecture
  • Enthusiasm for working in a high paced environment while remaining analytical and detail-oriented
  • Proactive, with excellent decision making skills and ability to identify, prioritize, and articulate the highest impact tasks
  • Independently meet and own deliverables and drive your work to completion within specified timelines from start to finish
  • Exceptional communication skills both written and verbal, with a strong attention to detail
  • Collaborative, upbeat work ethic where you can take ownership and have fun
  The best customer experiences are built with Zendesk. Zendesk’s powerful and flexible customer service and engagement platform scales to meet the needs of any business, from startups and small businesses to growth companies and enterprises. Zendesk serves businesses across a multitude of industries, with more than 125,000 paid customer accounts offering service and support in more than 30 languages. Headquartered in San Francisco, Zendesk operates worldwide with 15 offices in North America, Europe, Asia, Australia, and South America. Learn more at www.zendesk.com.
  
  
  Interested in knowing what we do in the community? Check out the Zendesk Neighbor Foundation to learn more about how we engage with, and provide support to, our local communities.  
  
  
  Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster diversity & inclusion in the workplace. Individuals seeking employment at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law.
  
  
  By submitting your application, you agree that Zendesk may collect your personal data for recruiting, global organization planning, and related purposes.  Zendesk's Candidate Privacy Notice explains what personal information Zendesk may process, where Zendesk may process your personal information, its purposes for processing your personal information, and the rights you can exercise over Zendesk’s use of your personal information.  
  Apply for this positionShare this position
  Linux System Engineer
  As a member of the ZNOC team located in Madison, WI you are responsible for critical infrastructure systems that help us run our platform and manage fast growth. You’ll partner closely with other engineering, quality assurance, and customer support teams to make Zendesk services more reliable and performant each day. You love to investigate problems, solve issues, and work with a team that is always thinking first about our customers experience.
  
  
  What you get to do every day:
  • Directly impact availability and performance of the Zendesk platform for the 119,000+ companies that were proud to have as customers
  • Monitor testing, status, and metric tools that report on activities across the Zendesk platform
  • Monitoring, troubleshooting, & correcting server and network problems along with other ZNOC Engineers and members of our Global Engineering Teams
  • Responsible for ensuring that Zendesk services run efficiently without interruption by alerting teams about major performance risks and disruptions
  • Identify improvements and upgrades to our architecture, and collaborate with other teams to get them into production as requested
  • Contribute to documentation review and updates
  • Participate in incident response and coordinate with other groups as requested
  • Keep abreast of latest Zendesk product offerings and architecture
  What you bring to the role (Minimum):
  • 2 + years of Linux system management experience
  • 1 year of Linux systems - monitor remote Linux systems via command line
  • 1+ year of programming experience
  • Ability to travel to other Zendesk offices, including San Francisco and Manila, for up to 2 weeks per year
  • Ability to work some nights, some overtime, and weekend hours
  What you bring to the role (preferred):
  • BS/BA in relevant technical field
  • 2+ years supporting critical infrastructure systems
  • Experience in an SaaS or hosted application service provider environment
  • Knowledge of monitoring platforms and applications
  • Experience with monitoring tools such as Nagios, ThousandEyes, Datadog, and Pagerduty
  • Drive to complete activities with precise detail and organize work in a meticulous manner
  • Strong experience in a Linux environment
  • Understanding of IT operational processes including Change Control, Incident, and Problem Management
  • Proficiency in one or more scripting languages
  • Enthusiasm for working in a high paced environment while remaining analytical and detail-oriented
  • Exceptional communication skills both written and verbal, with a strong attention to detail
  • Collaborative, upbeat work ethic where you can take ownership and have fun
  • A desire to serve the local Madison community aligning with Zendesk's want to give back within the local areas in which our offices are located
  The best customer experiences are built with Zendesk. Zendesk’s powerful and flexible customer service and engagement platform scales to meet the needs of any business, from startups and small businesses to growth companies and enterprises. Zendesk serves businesses across a multitude of industries, with more than 125,000 paid customer accounts offering service and support in more than 30 languages. Headquartered in San Francisco, Zendesk operates worldwide with 15 offices in North America, Europe, Asia, Australia, and South America. Learn more at www.zendesk.com.
  
  
  Interested in knowing what we do in the community? Check out the Zendesk Neighbor Foundation to learn more about how we engage with, and provide support to, our local communities.  
  
  
  Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster diversity & inclusion in the workplace. Individuals seeking employment at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law.
  
  
  By submitting your application, you agree that Zendesk may collect your personal data for recruiting, global organization planning, and related purposes.  Zendesk's Candidate Privacy Notice explains what personal information Zendesk may process, where Zendesk may process your personal information, its purposes for processing your personal information, and the rights you can exercise over Zendesk’s use of your personal information.  
  Apply for this positionShare this position
  Principal Engineer, Build & Release Engineering
  Zendesk is looking for a Principal Engineer to join our Engineering Productivity team in San Francisco. You will be working with a group of highly-skilled software engineers to automate and accelerate the deployment process from check-in to production, provide tools used to build and test Zendesk applications, and provide development and test environments to Zendesk Engineering. This is an excellent opportunity to have a large impact on an entire engineering organization.
  
  
  What you get to do every day:
  • Write prototype and production grade code.
  • Work closely with senior leadership to transform visions & roadmaps into reality.
  • Provide technical leadership to our Engineering Productivity teams.
  • Cultivate collaboration between the Engineering Productivity teams and other engineering teams.
  • Support our existing tools while building the next generation of self-service release engineering tools to improve our engineering productivity.
  • Support our existing dev and test environments while building better on-demand environments to support rapid deployments.
  • Find opportunities for improvement by challenging the status quo and suggesting alternative and creative solutions.
  What you bring to the role:
  • Ability to transform visions & roadmaps into reality.
  • Excellent verbal and written communication skills, and interpersonal skills.
  • Expert knowledge in and strong hands-on experience with configuration, infrastructure, automation, and operations.
  • Tactics and strategies for building & releasing internal products to highly technical users in a large multi-product SaaS organization.
  • Experience with cloud-based solutions (AWS, GCP, etc) and container orchestration tools (Kubernetes, Mesos, etc).
  • Experience with infrastructure management tools (Chef, Terraform).
  • Experience with CI/CD tools (Jenkins, Spinnaker).
  • Experience with development tools on Kubernetes (Ksync, Telepresence).
  • Ability to collaborate with remote teams.
  The best customer experiences are built with Zendesk. Zendesk’s powerful and flexible customer service and engagement platform scales to meet the needs of any business, from startups and small businesses to growth companies and enterprises. Zendesk serves businesses across a multitude of industries, with more than 125,000 paid customer accounts offering service and support in more than 30 languages. Headquartered in San Francisco, Zendesk operates worldwide with 15 offices in North America, Europe, Asia, Australia, and South America. Learn more at www.zendesk.com.
  
  
  Interested in knowing what we do in the community? Check out the Zendesk Neighbor Foundation to learn more about how we engage with, and provide support to, our local communities.  
  
  
  Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster diversity & inclusion in the workplace. Individuals seeking employment at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law.
  
  
  By submitting your application, you agree that Zendesk may collect your personal data for recruiting, global organization planning, and related purposes.  Zendesk's Candidate Privacy Notice explains what personal information Zendesk may process, where Zendesk may process your personal information, its purposes for processing your personal information, and the rights you can exercise over Zendesk’s use of your personal information.  
  Apply for this positionShare this position
  Product Manager, Enterprise Apps
  Zendesk is a customer support and engagement platform company and we have a passionate global team of customer advocates and engineers who use our products internally to support and engage with our customers. Your mission is to build applications that enable our advocates to provide the best customer support for our customers. You will also be the product owner for our critical status page. As the product manager of enterprise apps, you will take ownership of a number of applications used by hundreds of Zendesk employees every day to support our customers. You will work with our Sales & Success, Product, and Customer Advocacy teams to gather requirements, own the roadmap for these applications, prioritize and build best-in-class enterprise apps to increase their productivity by closely partnering with a team of talented engineers and designers. You will also develop a deep understanding how our products are used by our advocates and share your learnings and recommendations on how we can improve our customer experience with other product leaders.
  
  
  What you get to do every day:
  • Own and execute the roadmap for enterprise apps that enables our advocates and other employees to provide the best customer experience
  • Work with our Engineers to scope custom software solutions and partner with them throughout the product development lifecycle from inception to launch and measure the outcomes
  • Work with internal Advocacy stakeholders to release new solutions to Advocates, utilizing strong change-management techniques
  • Work with engineers and designers to implement web interface best-practices and iterative design techniques
  • Drive research on what a best-in-class support experience looks like, bringing in information from a variety of sources (eg. internal research, customer research, experimentation, etc)
  • Distill research, collaboration, and feedback into an actionable plan that is appropriately scoped to the resources that are available and competing timelines
  • Bring a strong design and consumer behavior-centric approach to the Zendesk customer experience
  What you bring to this role:
  • Minimum of 2 years of experience in product management within high-paced, agile software-as-a-service environments; including daily interactions with designers and software developers
  • Experience with agile software development methodologies, preferably scrum
  • Excellent verbal and written communication skills and the willingness to present and defend your ideas to other key stakeholders, including executives and other product managers
  • Experience with gathering, analyzing, and translating market and customer behavior into real product requirements
  • Proven product leadership, ability to make decisions without perfect information and ability to lead projects autonomously
  • Ability to travel occasionally to San Francisco, Dublin and Melbourne to interface with other Zendesk teams
  • Experience using Zendesk products preferred. Many bonus points if you are a Zendesk certified support admin.
  The best customer experiences are built with Zendesk. Zendesk’s powerful and flexible customer service and engagement platform scales to meet the needs of any business, from startups and small businesses to growth companies and enterprises. Zendesk serves businesses across a multitude of industries, with more than 125,000 paid customer accounts offering service and support in more than 30 languages. Headquartered in San Francisco, Zendesk operates worldwide with 15 offices in North America, Europe, Asia, Australia, and South America. Learn more at www.zendesk.com.
  
  
  Interested in knowing what we do in the community? Check out the Zendesk Neighbor Foundation to learn more about how we engage with, and provide support to, our local communities.  
  
  
  Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster diversity & inclusion in the workplace. Individuals seeking employment at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law.
  
  
  By submitting your application, you agree that Zendesk may collect your personal data for recruiting, global organization planning, and related purposes.  Zendesk's Candidate Privacy Notice explains what personal information Zendesk may process, where Zendesk may process your personal information, its purposes for processing your personal information, and the rights you can exercise over Zendesk’s use of your personal information.  
  Apply for this positionShare this position
  Senior Engineer, Foundation Secure
  Zendesk is a rapidly growing company with an amazing product and exceptional employees. We’re looking for a dynamic Software Engineer to join our Foundation Security team in Madison!
  
  
  As part of the Foundation Security team at Zendesk you’ll champion security and compliance as code.  You’ll put your software engineering and devops chops to use by baking in security best practices into our infrastructure and software delivery pipelines. Some organizations refer to this as SecDevOps (or DevSecOps) and share a similar mission: to help the organization move fast through automation while continuing to improve our security and compliance posture.
  
  
  What you get to do every day:
  • Solve complex problems and provide simple elegant solutions
  • Partner with the Zendesk information security team to understand security requirements and how they apply to our development lifecycle
  • Build security and compliance as code solutions to validate our infrastructure, containers, and products at build and runtime
  • Define how access is managed and controlled in our production engineering environments
  • Partner with engineering teams and security champions to implement best practices around principles of least privilege
  • Attack vulnerability management at build time through Amazon Machine Image and Container pipeline automation
  • Increase security and compliance visibility through better tooling and reporting solutions
  • Collaborate with your Foundation teammates in Copenhagen, Dublin, Melbourne, and San Francisco
  • Use a wide variety of technologies, wear lots of hats (actual hats optional)
  • Conduct periodic on-call duties
  • Work in an agile development environment and believe that pragmatism always triumphs over dogmatism
  About you:
  • BS degree in Computer Science or related technical field, or equivalent practical experience
  • Strong coding skills in at least one programming language, and a desire to pick up more (we work primarily in Ruby and Python)
  • Expertise in designing, analyzing and troubleshooting large-scale distributed systems
  • Systematic problem solving approach, coupled with a strong sense of ownership and drive
  • Experience working with Unix/Linux systems and knowledge of TCP/IP
  • Desired experience with terraform, cloudformation and lambd
  • Strong understanding of AWS (or another cloud provider) products and services
  • Great communication skills (written and verbal) that will enable successful collaboration with all of our teams globally
  The best customer experiences are built with Zendesk. Zendesk’s powerful and flexible customer service and engagement platform scales to meet the needs of any business, from startups and small businesses to growth companies and enterprises. Zendesk serves businesses across a multitude of industries, with more than 125,000 paid customer accounts offering service and support in more than 30 languages. Headquartered in San Francisco, Zendesk operates worldwide with 15 offices in North America, Europe, Asia, Australia, and South America. Learn more at www.zendesk.com.
  
  
  Interested in knowing what we do in the community? Check out the Zendesk Neighbor Foundation to learn more about how we engage with, and provide support to, our local communities.  
  
  
  Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster diversity & inclusion in the workplace. Individuals seeking employment at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law.
  
  
  By submitting your application, you agree that Zendesk may collect your personal data for recruiting, global organization planning, and related purposes.  Zendesk's Candidate Privacy Notice explains what personal information Zendesk may process, where Zendesk may process your personal information, its purposes for processing your personal information, and the rights you can exercise over Zendesk’s use of your personal information.  
  Apply for this positionShare this position
  Senior Software Engineer, Internal Services
  Zendesk is looking for a Senior Software Engineer to join a freshly minted team whose charter is to create services and products for internal business partners. As a Senior Software Engineer at Zendesk, you’ll be expected to write and maintain awesome code, as well as teach others to do the same.
  
  
  What you get to do every day:
  • Contribute code to various projects and products, key to our internal partners.
  • Guide your team with technical advice and research.
  • Provide the team with mentorship, regular guidance and assistance.
  • Advocate for diversity and inclusion at Zendesk.
  • Contribute to the company’s platform and connect with other teams to tackle architectural challenges.
  • Mentor and guide junior staff, including code reviews and explaining processes.
  What you bring to the role:
  • Great communication skills, both written and verbal.
  • Coding experience in both Ruby/Rails and Javascript/React.
  • Understanding of web application development and agile development practices.
  • Systematic approach to problem solving, coupled with a strong sense of ownership and drive.
  • Focus on pragmatism and reliability of code.
  Extra credit:
  • Enjoying direct collaboration with customers.
  • Enthusiasm for writing elegant and clean code.
  • Extended knowledge about MySQL databases.
  • Understanding of AWS (or another cloud provider) products and services.
  • Experience with running containerized applications on Kubernetes.
  The best customer experiences are built with Zendesk. Zendesk’s powerful and flexible customer service and engagement platform scales to meet the needs of any business, from startups and small businesses to growth companies and enterprises. Zendesk serves businesses across a multitude of industries, with more than 125,000 paid customer accounts offering service and support in more than 30 languages. Headquartered in San Francisco, Zendesk operates worldwide with 15 offices in North America, Europe, Asia, Australia, and South America. Learn more at www.zendesk.com.
  
  
  Interested in knowing what we do in the community? Check out the Zendesk Neighbor Foundation to learn more about how we engage with, and provide support to, our local communities.  
  
  
  Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster diversity & inclusion in the workplace. Individuals seeking employment at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law.
  
  
  By submitting your application, you agree that Zendesk may collect your personal data for recruiting, global organization planning, and related purposes.  Zendesk's Candidate Privacy Notice explains what personal information Zendesk may process, where Zendesk may process your personal information, its purposes for processing your personal information, and the rights you can exercise over Zendesk’s use of your personal information.  
  Apply for this positionShare this position
  Senior Staff Engineer, Foundation Configuration
  Zendesk is a rapidly growing company with an amazing product and exceptional employees. We’re looking for a dynamic Software Engineer to join our growing Foundation Config team in Madison!
  
  
  As part of the Config team at Zendesk you’ll solve interesting and tough problems in the configuration management space.  You’re joining this team because you love working with infrastructure as code tooling like terraform and cloudformation; because you’re a builder and love making platforms to help increase engineering velocity and agility; and because you want to work with service discovery solutions within containerized environments supporting service mesh and our nexgen platform.
  
  
  What you get to do every day:
  • Solve complex problems and provide simple elegant solutions
  • Contribute to making our infrastructure simple, reliable, and easy to operate
  • Design and implement our next generation configuration management tooling and platform
  • Collaborate with your Foundation teammates in Copenhagen, Dublin, Melbourne, and San Francisco
  • Use a wide variety of technologies, wear lots of hats (actual hats optional)
  • Conduct periodic on-call duties
  • Work in an agile development environment and believe that pragmatism always triumphs over dogmatism
  About you:
  • BS degree in Computer Science or related technical field, or equivalent practical experience
  • Strong coding skills in at least one programming language, and a desire to pick up more (we work primarily in Ruby, Python and golang)
  • Expertise in designing, analyzing and troubleshooting large-scale distributed systems
  • Systematic problem solving approach, coupled with a strong sense of ownership and driveIn-depth knowledge of at least one configuration management tool
  • Experience working with Unix/Linux systems and knowledge of TCP/IP
  • Desired experience with Hashicorp Consul and Hashicorp Vault
  • Strong understanding of AWS (or another cloud provider) products and services
  • Great communication skills (written and verbal) that will enable successful collaboration with all of our teams globally
  The best customer experiences are built with Zendesk. Zendesk’s powerful and flexible customer service and engagement platform scales to meet the needs of any business, from startups and small businesses to growth companies and enterprises. Zendesk serves businesses across a multitude of industries, with more than 125,000 paid customer accounts offering service and support in more than 30 languages. Headquartered in San Francisco, Zendesk operates worldwide with 15 offices in North America, Europe, Asia, Australia, and South America. Learn more at www.zendesk.com.
  
  
  Interested in knowing what we do in the community? Check out the Zendesk Neighbor Foundation to learn more about how we engage with, and provide support to, our local communities.  
  
  
  Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster diversity & inclusion in the workplace. Individuals seeking employment at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law.
  
  
  By submitting your application, you agree that Zendesk may collect your personal data for recruiting, global organization planning, and related purposes.  Zendesk's Candidate Privacy Notice explains what personal information Zendesk may process, where Zendesk may process your personal information, its purposes for processing your personal information, and the rights you can exercise over Zendesk’s use of your personal information.  
  Apply for this positionShare this position
  Team Lead, Software Engineering
  Zendesk is looking for an Engineering Team Lead to assemble a new team of motivated engineers working on projects for Customer Advocacy and other departments. As an Engineering Team Lead at Zendesk, you will utilize both your leadership and your technical expertise to guide and enable our team of talented engineers. Your main responsibility is to protect your team and provide them everything they need to deliver their best work.
  
  
  What you get to do every day:
  • Collaborate with product and project managers to define product specifications and a reasonable roadmap.
  • Provide the team with career mentorship, regular guidance and assistance.
  • Create the right processes for your team and adapt them over time for your needs.
  • Ensure that Zendesk is a diverse and inclusive place to work.
  • Recruit, onboard and retain talented software engineers.
  • Share team contributions and feedback with engineering and business stakeholders.
  • Influence good architectural discussions, balanced by the reality of our business strategy.
  • Mentor and guide junior staff, including reviewing code submissions and explaining processes.
  What you bring to the role:
  • Great communication skills, both written and verbal.
  • Demonstrated experience in managing people (maybe a small team or an open source project).
  • Coding experience (we work primarily in Ruby/Rails and Javascript/React).
  • Understanding of web application development and agile development practices.
  • Systematic approach to problem solving, coupled with a strong sense of ownership and a drive to deliver.
  • Data-focused mindset and ability to bring the team toward achieving operational goals.
  Extra credit:
  • Enjoying direct collaboration with customers.
  • Enthusiasm for writing elegant and clean code.
  • Understanding of AWS (or another cloud provider) products and services.
  • Experience with Ruby/Rails and/or Javascript/React.
  • Experience with running containerized applications on Kubernetes.
  The best customer experiences are built with Zendesk. Zendesk’s powerful and flexible customer service and engagement platform scales to meet the needs of any business, from startups and small businesses to growth companies and enterprises. Zendesk serves businesses across a multitude of industries, with more than 125,000 paid customer accounts offering service and support in more than 30 languages. Headquartered in San Francisco, Zendesk operates worldwide with 15 offices in North America, Europe, Asia, Australia, and South America. Learn more at www.zendesk.com.
  
  
  Interested in knowing what we do in the community? Check out the Zendesk Neighbor Foundation to learn more about how we engage with, and provide support to, our local communities.  
  
  
  Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster diversity & inclusion in the workplace. Individuals seeking employment at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law.
  
  
  By submitting your application, you agree that Zendesk may collect your personal data for recruiting, global organization planning, and related purposes.  Zendesk's Candidate Privacy Notice explains what personal information Zendesk may process, where Zendesk may process your personal information, its purposes for processing your personal information, and the rights you can exercise over Zendesk’s use of your personal information.  
  Apply for this positionShare this position
  Internships
  Sales Intern -Madison (Jan-May)
  Zendesk is looking for energetic and motivated student or recent graduate to join our Sales team as a Sales Intern in our Madison office this January. The Sales Intern role at Zendesk will provide a unique chance to begin a career in technology sales in a fast paced SaaS environment. This internship will be a 3-6 month opportunity to grow and hone your skills in generating new revenue leads and driving the overall growth at Zendesk.
  
  
  What you get to do every day:
  • Create a fantastic first impression to prospects and customers while assisting the team on building a pipeline for Account Executives
  • Ensure data-integrity through regular de-duplication and cleanup procedures
  • Communicate regularly with the Sales Development, Marketing, Sales Operations, and Enterprise Teams
  • Build out accounts and contacts in Salesforce
  • Any additional support that the Sales Development teams may need
  • Focus on building a great team environment for a fun and energetic atmosphere
  What you bring to role:
  • Pursuing a BS/BA or recent graduate
  • Looking to develop a career in a technology sales
  • Demonstrated success in meeting targets
  • High energy team player
  • Goal oriented
  • Bonus points for experience using Salesforce
  The best customer experiences are built with Zendesk. Zendesk’s powerful and flexible customer service and engagement platform scales to meet the needs of any business, from startups and small businesses to growth companies and enterprises. Zendesk serves businesses across a multitude of industries, with more than 125,000 paid customer accounts offering service and support in more than 30 languages. Headquartered in San Francisco, Zendesk operates worldwide with 15 offices in North America, Europe, Asia, Australia, and South America. Learn more at www.zendesk.com.
  
  
  Interested in knowing what we do in the community? Check out the Zendesk Neighbor Foundation to learn more about how we engage with, and provide support to, our local communities.  
  
  
  Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster diversity & inclusion in the workplace. Individuals seeking employment at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law.
  
  
  By submitting your application, you agree that Zendesk may collect your personal data for recruiting, global organization planning, and related purposes.  Zendesk's Candidate Privacy Notice explains what personal information Zendesk may process, where Zendesk may process your personal information, its purposes for processing your personal information, and the rights you can exercise over Zendesk’s use of your personal information.  
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  People Operations & Workplace Experience
  Senior Manager Talent Acquisition Operations (Madison)
  The Senior Manager Talent Acquisition Operations will be responsible for the design, strategy, building, and execution of the programmatic and analytical strategies for the global Talent Acquisition function globally for Zendesk.  They will serve as a key strategic advisor to the VP Global Recruiting as a member of the Recruiting Leadership Team and advise internal and external clients on global recruitment strategies.
   
  This role and their team will drive analytics and reporting, process design, tools, recruiting branding, training initiatives, background checks, compliance, and platforms including the Workday ATS, PhenomPeople CRM, Textio, social media tools and system reporting.  In addition, this role supports Talent Acquisition leaders globally while ensuring a centralized but regionalized recruiting operations support model. The Senior Manager will ensure clear vision for use of recruitment tools/job postings and platform strategy as well as excellence in execution of recruitment solutions.  
  
  
  Responsibilities
  • Hire, manage and develop TA Operations staff
  • Continuously collaborate with Leadership across the company on Talent Acquisition strategy and metrics
  • Partner with Talent Acquisition leaders to set vision for recruiting data and solutions that define the next generation of system, tools and workflow needs
  • Work with cross-functional partners (ie. Finance) to establish benchmarks for improving productivity and delivery against high-impact initiatives
  • Support policy, process and programmatic initiatives across talent acquisition and other related functional areas including hiring plans and pre-boarding
  • Design and maintain reporting & analytics approach and dashboards
  • Oversee Vendor Management (job posting sites, database memberships, and sourcing tools)
  • Drive strategy for Zendesk’s Employment Branding & Marketing (including social media)
  • Continue to evolve overall Talent Acquisition journey map process & technology strategy and roadmap
  • Provide insight and continuous improvement to existing systems and implementation of new tools (e.g. ATS, New Hire Onboarding, career site redesign, etc.)
  • Identify areas of improvement to overall hiring process and streamline current approaches for optimal candidate and hiring manager experience
  • Support the implementation of new Recruiter on-boarding, training, along with on-going learning and development initiatives across the team
  • Internal Recruitment process optimization
  • Help innovate and streamline our Employee Referral and Internal Mobility ProgramMaintain and oversee global compliance for numerous areas to include background checks, OFCCP, GDPR etc
  Qualifications
  • Along with demonstrated initiative, uncompromised integrity and a results-oriented mindset, the ideal candidate will have:
  • Minimum of 5 years years of talent acquisition, staffing, or recruitment experience
  • 3+ years of recruiting leadership experience in a Recruiting Ops capacity
  • Strong analytical, reporting, and project management skill set with a significant ability to lead a team of recruitment operations team members in Analytics and Reporting, Candidate Experience, Account Management and Process as well as Systems and Technology
  • Experience with data visualization tools such as Tableau, Visier, People Insight etc
  • Ability to hire, develop and motivate, and provide vision
  • Strategic thinker with analytical skills and experience partnering with senior leadership and clients on recruiting strategy and hiring initiatives
  • Self-directed, detail-oriented problem solver with demonstrated experience in developing and improving processes
  • Organized, efficient, and able to prioritize effectively
  • Aptitude for learning new technologies quickly
  • Enjoy working with people and love recruiting!
  #LI-RPO
  
  
  The best customer experiences are built with Zendesk. Zendesk’s powerful and flexible customer service and engagement platform scales to meet the needs of any business, from startups and small businesses to growth companies and enterprises. Zendesk serves businesses across a multitude of industries, with more than 125,000 paid customer accounts offering service and support in more than 30 languages. Headquartered in San Francisco, Zendesk operates worldwide with 15 offices in North America, Europe, Asia, Australia, and South America. Learn more at www.zendesk.com.
  
  
  Interested in knowing what we do in the community? Check out the Zendesk Neighbor Foundation to learn more about how we engage with, and provide support to, our local communities.  
  
  
  Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster diversity & inclusion in the workplace. Individuals seeking employment at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law.
  
  
  By submitting your application, you agree that Zendesk may collect your personal data for recruiting, global organization planning, and related purposes.  Zendesk's Candidate Privacy Notice explains what personal information Zendesk may process, where Zendesk may process your personal information, its purposes for processing your personal information, and the rights you can exercise over Zendesk’s use of your personal information.  
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  Technical Sourcer
  We're seeking an experienced Sourcer to join our growing AMER Recruiting team to help support our technical recruiting efforts.  You are self-driven, innovative, genuinely curious, and organized individual. You are motivated and understand the impact of finding, attracting, and retaining top talent.
  Thriving in an environment of high impact you excel in a fast-paced and high-growth environment. You possess stellar written and verbal communication. In terms of sourcing you've been there and done it: you know how to find top talent for even the most niche of roles; have tricks and shortcuts to fully utilize non-traditional channels to source and still love the thrill of the chase!
  As a growing tech company, change is rapid and constant. Plans change but are disciplined and experienced enough to roll with the punches.  You're always on the lookout for new tools and innovative ways to enhance your craft and are able to apply the same level of rigor and expertise to all levels of role, from entry level through to senior management.
  
  
  What you will do every day:
  • Partner with our Recruiting team: you’ll be in headcount discussions, intake meetings and debriefs to really understand immediate and ongoing business needs.
  • Develop robust talent mapping and analysis frameworks.
  • Build strategic sourcing pipelines for the sales and marketing teams
  • Be knowledgeable about Zendesk and why people should work here
  • Foster trust relationships with key individuals, both internal and external to Zendesk, with significant social networks and insightful recommendations for top talent
  • Expand our employee referral efforts, attend related events and generate sourcing campaigns
  
  
  What you bring to the role:
  • Sourcing experience either in-house or on agency side with a track record of success in delivering quality candidate flows that led to actual hires
  • Prior experience sourcing Engineering, Sales and/or GTM Roles preferred
  • Hands-on experience utilizing LinkedIn Recruiter and Boolean search
  • Tech savvy and possessing excellent communication both verbal and written
  • Ability to work both independently and collaboratively
  • Attention to detail with a sense of urgency
  The best customer experiences are built with Zendesk. Zendesk’s powerful and flexible customer service and engagement platform scales to meet the needs of any business, from startups and small businesses to growth companies and enterprises. Zendesk serves businesses across a multitude of industries, with more than 125,000 paid customer accounts offering service and support in more than 30 languages. Headquartered in San Francisco, Zendesk operates worldwide with 15 offices in North America, Europe, Asia, Australia, and South America. Learn more at www.zendesk.com.
  
  
  Interested in knowing what we do in the community? Check out the Zendesk Neighbor Foundation to learn more about how we engage with, and provide support to, our local communities.  
  
  
  Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster diversity & inclusion in the workplace. Individuals seeking employment at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law.
  
  
  By submitting your application, you agree that Zendesk may collect your personal data for recruiting, global organization planning, and related purposes.  Zendesk's Candidate Privacy Notice explains what personal information Zendesk may process, where Zendesk may process your personal information, its purposes for processing your personal information, and the rights you can exercise over Zendesk’s use of your personal information.  
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  Workday HRIS Analyst
  Are you a data geek?  Do you love telling stories?  Believe that there is a story behind the data that needs to be told?  We have just the role for you. Zendesk is looking for a HRIS Analyst to join our HRIS & Analytics team.  
  
  
  The HRIS Analyst will be instrumental in the development and overall rollout of reports and dashboards throughout the organization.  The HRIS Analyst will primarily be focused on building out a comprehensive story of people data within Workday by leveraging Workday’s reporting and analytics framework.
  
  
  What you will do:
  • Own reporting and data visualization in Workday
  • Develop standard reports, metrics and dashboards for business partners, managers  and executives
  • Create and develop calculated fields to find new and inventive ways to get to Workday’s data
  • Identify opportunities for improvement and update the necessary reports and dashboards
  • Monitor and respond to feature and support requests from users
  • Demonstrate good judgement and discretion with dealing with highly sensitive data
  • Be comfortable and confident with gathering configuration requirements and problem-solving with business stakeholders
  Requirements:
  • 2+ years’ experience in HR analytics including building, configuring, customizing, and implementing reports and dashboards
  • 1+ years’ experience creating Workday reports and dashboards
  • Completed Workday report writer and calculated fields courses
  • Deep understanding of Workday’s object-oriented data architecture and understanding of HR data
  • Advanced excel modeling skills
  • Self-motivated, takes initiative and can work independently
  • Great interpersonal and communication skills with capability to work with all levels in the organization
  • Demonstrated ability to work on projects requiring organizational and great time-management skills
  • Ability to multitask in a fast paced and dynamic environment
  • BA/BS degree required
  The best customer experiences are built with Zendesk. Zendesk’s powerful and flexible customer service and engagement platform scales to meet the needs of any business, from startups and small businesses to growth companies and enterprises. Zendesk serves businesses across a multitude of industries, with more than 125,000 paid customer accounts offering service and support in more than 30 languages. Headquartered in San Francisco, Zendesk operates worldwide with 15 offices in North America, Europe, Asia, Australia, and South America. Learn more at www.zendesk.com.
  
  
  Interested in knowing what we do in the community? Check out the Zendesk Neighbor Foundation to learn more about how we engage with, and provide support to, our local communities.  
  
  
  Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster diversity & inclusion in the workplace. Individuals seeking employment at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law.
  
  
  By submitting your application, you agree that Zendesk may collect your personal data for recruiting, global organization planning, and related purposes.  Zendesk's Candidate Privacy Notice explains what personal information Zendesk may process, where Zendesk may process your personal information, its purposes for processing your personal information, and the rights you can exercise over Zendesk’s use of your personal information.  
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  Professional services
  Platform Services- Full Stack Developer
  Zendesk, a fast growing web-based customer service and engagement software company, is looking for a Platform Services- Full StackDeveloper to help wrangle customer data. You will work on a small, agile team within the Professional Services technical organization. You need to be a self-starter and be able to juggle competing priorities to bring your projects to completion. Your work will focus on building scalable top-notch tools that will interact with a variety of customer and Zendesk interfaces to get Zendesk customers the data they need when they need it.
  
  
  What you get to do every day:
  • Work with a team to develop a fully stocked data transformation toolbox
  • Build out a containerized deployment strategy
  • Understand, scope, and perform a variety of data migration and manipulation tasks
  • Coordinate with multiple departments to ensure security and capacity compliance
  • Support the Professional Services team to ensure timely completion of platform data services projects
  • Defy the “garbage in - garbage out” principle for data, in other words you’ll get the chance to turn bad data into good
  • Maintain technical expertise across the Zendesk API & Platform infrastructure capabilities
  • Become a subject matter expert in Zendesk Platform Data Services
  
  
  What you bring to the role:
  • Experience delivering high-quality and maintainable code for a variety of contexts
  • Experience designing, developing, and deploying cloud applications on AWS platform
  • Strong coding skills in at least one modern scripting language, and a desire to pick up more (we use Python and Ruby)
  • Clear and fundamental understanding of relational databases, SQL, and ORMs
  • Experience performing ETL on data sets ranging in size from the hundreds to the millions
  • Experience with REST APIs, Web Services, Backend integrations, Database design, Data modeling
  • Experience with web applications and familiarity with current web development technologies
  • Care for elegant, efficient, and maintainable code -- knowledge of when to test, what to test, and how to write testable code
  • Solid communication skills, both written and verbal
  • Ability to engage on several paid projects concurrently
  
  
  The best customer experiences are built with Zendesk. Zendesk’s powerful and flexible customer service and engagement platform scales to meet the needs of any business, from startups and small businesses to growth companies and enterprises. Zendesk serves businesses across a multitude of industries, with more than 125,000 paid customer accounts offering service and support in more than 30 languages. Headquartered in San Francisco, Zendesk operates worldwide with 15 offices in North America, Europe, Asia, Australia, and South America. Learn more at www.zendesk.com.
  
  
  Interested in knowing what we do in the community? Check out the Zendesk Neighbor Foundation to learn more about how we engage with, and provide support to, our local communities.  
  
  
  Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster diversity & inclusion in the workplace. Individuals seeking employment at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law.
  
  
  By submitting your application, you agree that Zendesk may collect your personal data for recruiting, global organization planning, and related purposes.  Zendesk's Candidate Privacy Notice explains what personal information Zendesk may process, where Zendesk may process your personal information, its purposes for processing your personal information, and the rights you can exercise over Zendesk’s use of your personal information.  
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  Professional Services Enablement Manager
  Our growing enablement team is expanding! We are looking for a motivated self-starting Professional Services enablement program manager to work with our Professional Services team members. Your primary responsibilities will be onboarding and the ongoing training of all Professional Services roles, as well as enabling the global sales organization on how to sell and position our services offerings. In this role, you will partner with our existing enablement team & product marketing to deliver, design, & iterate on training deliverables.
  
  
  Here are some of the things you’ll do:
  • Work cross-functionally to plan and coordinate new hire & ongoing training (either virtual or in-person) for our Professional Services organization.
  • Create Professional Services role-based playbooks and evolve them in an iterative fashion as the team grows
  • Create and manage the Professional Services new hire onboarding program.
  • Observe and evaluate the customer service consulting capabilities of our Professional Services organization and create programs to improve the team’s capabilities
  • Monitor metrics and performance indicators to ensure the enablement program is impacting ramp to productivity
  • Focus on automation and scale of our services enablement programs to plan for growth
  • Drive continuous process improvements
  Desired Skills:
  • 2-5 years of experience in sales or success support, sales or success operations, education, corporate training, learning & development, or instructional design
  • Experience in Learning Management System (LMS) administration, including organizing learning paths, assigning sessions, training record management, assessing content effectiveness, and ensuring data accuracy and reporting
  • Proven track record of managing complex projects with a combination of data-driven and experience-led inputs
  • Bias for action: driving new programs, obtaining cross-functional buy-in, and iterating to excellence
  • Work effectively in a highly ambiguous environment and within cross-functional teams across the organization
  • Proven communicator with exceptional written and verbal communications skills
  • Solid attention to detail; excellent organization skills with the ability to balance numerous projects and meet tight deadlines
  • Technical aptitude with the ability to learn new technology quickly
  #LI-MS1
  
  
  The best customer experiences are built with Zendesk. Zendesk’s powerful and flexible customer service and engagement platform scales to meet the needs of any business, from startups and small businesses to growth companies and enterprises. Zendesk serves businesses across a multitude of industries, with more than 125,000 paid customer accounts offering service and support in more than 30 languages. Headquartered in San Francisco, Zendesk operates worldwide with 15 offices in North America, Europe, Asia, Australia, and South America. Learn more at www.zendesk.com.
  
  
  Interested in knowing what we do in the community? Check out the Zendesk Neighbor Foundation to learn more about how we engage with, and provide support to, our local communities.  
  
  
  Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster diversity & inclusion in the workplace. Individuals seeking employment at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law.
  
  
  By submitting your application, you agree that Zendesk may collect your personal data for recruiting, global organization planning, and related purposes.  Zendesk's Candidate Privacy Notice explains what personal information Zendesk may process, where Zendesk may process your personal information, its purposes for processing your personal information, and the rights you can exercise over Zendesk’s use of your personal information.  
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  Program Manager, Professional Services
  An industry-leading tech company
  At Zendesk, we geek out about building software that delivers the ultimate customer experience. Your favorite brands (like AirBnb, Uber, Slack, and OpenTable) leverage our products to engage you as a customer, and we lead the industry with beautifully simple software. And we’re constantly innovating - no really, we can’t wait to outdo ourselves in the near future.
  
  
  What you’ll do
  Your job as program manager will be to lead organization-wide programs with broad impact. You’ll work side-by-side with our Professional Services team to drive programs that train our customers on our Zendesk products. You will liaise with members across the organization, including Customer Success, Support, Product Marketing, IT, Legal, Finance, and Sales. You’ll keep programs moving forward, focusing on key milestones and risk and issue mitigation.
  
  
  A rockstar team
  Zendesk values diversity of opinions and experience, and we cultivate a culture of openness and transparency. We have an international organization of Program Managers with backgrounds in tech, health care, criminal justice, finance, and more. They’re brilliant, supportive, and collaborative. We help each other out with best practices, tips, and strategies for success. From day one, your input will be valued, your skills leveraged, and your personal style celebrated.
  
  
  Your manager, Anne, will be there to provide guidance, feedback, and support. She’s not into micromanagement, so expect independence in your work and be willing to let her know when you need help. She’ll help you explore career growth options and paint a picture of what success can look like for you at Zendesk.
  
  
  A supportive company
  Zendesk embraces and invests in the power of the Program Management Org (PMO), all the way up to the execs. You’ll hear Adrian, our President of Products, regularly talk about the level of discipline and efficiency that the PMO brings to a growing organization. Our org Vice President, Paula, is our best spokesperson and consistently touts our contributions. PMO is deeply embedded in what we do and how we get there.
  
  
  Not your average tech company
  Zendesk has all the stuff you’d expect from a tech company - competitive pay, stock, benefits, beautiful office, snacks, and more. We also have a culture deeply dedicated to helping our staff keep work-life balance, from flexible hours to remote work, to the most progressive parental leave plans on the market. Our Corporate Social Responsibility team is actively engaged in our community and enable us to invest thousands of hours with local community groups each year. We invest in diversity and inclusion so that our staff reflects the diversity of the world around us. We have a whole crew dedicated to ensuring our workplace experience is top notch and welcoming for all.
  
  
  What you need to succeed
  We’ve found that a bachelor’s degree and experience driving broad, complex programs across a global organization are the most common predictors for a successful Program Manager role at Zendesk. Top-notch facilitation skills are a must to build bridges between teams and people, and communicate status clearly, concisely, and accurately. Forward-thinking is also critical to see upcoming risks and mitigate against them.
  
  
  That said, if your experience looks a little different from what we’ve identified and you think you can rock the role, we’d love to learn more about you.
  
  
  The best customer experiences are built with Zendesk. Zendesk’s powerful and flexible customer service and engagement platform scales to meet the needs of any business, from startups and small businesses to growth companies and enterprises. Zendesk serves businesses across a multitude of industries, with more than 125,000 paid customer accounts offering service and support in more than 30 languages. Headquartered in San Francisco, Zendesk operates worldwide with 15 offices in North America, Europe, Asia, Australia, and South America. Learn more at www.zendesk.com.
  
  
  Interested in knowing what we do in the community? Check out the Zendesk Neighbor Foundation to learn more about how we engage with, and provide support to, our local communities.  
  
  
  Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster diversity & inclusion in the workplace. Individuals seeking employment at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law.
  
  
  By submitting your application, you agree that Zendesk may collect your personal data for recruiting, global organization planning, and related purposes.  Zendesk's Candidate Privacy Notice explains what personal information Zendesk may process, where Zendesk may process your personal information, its purposes for processing your personal information, and the rights you can exercise over Zendesk’s use of your personal information.  
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  Services Application Developer
  We are looking for a creative Services Application Developer who enjoys building great software to join us in our Madison office. You will join the Professional Services team to prioritize, design, and develop apps to be hosted within the Zendesk App Marketplace. You will work with a broad cross functional team to gather ideas, feedback, and develop the most in demand Applications from our customers.
  
  
  What you get to do every day:
  • Work with a commercialized platform on which Professional Services releases officially supported Zendesk Apps
  • Participate hands-on in all phases of the App lifecycle in defining, designing, implementing, shipping, and analyzing projects
  • Work cross-functionally with product management, product design, engineers, and the rest of Professional Services to define App requirements and priorities.
  • Identify opportunities for improvement by challenging the status quo, coming up with alternative and creative solutions, and pushing change.
  • Work with a broad range of technologies from vanilla Javascript, React, Ember, TypeScript on the front-end to Ruby on Rails on the back-end
  • Mentor other members of the team and advocate for App development best practices
  • Work with Product to retrieve product insights; use them to drive prioritization, decision-making, and validate success of Applications delivered by Professional Services
  
  
  What you bring to the role:
  • A track record of delivering high-quality, and maintainable web applications
  • Experience with vanilla Javascript and a front-end development framework such as React, Ember, Vue.js, Angular or similar frameworks
  • Experience with relational databases and SQL (preferably MySQL).
  • Solid understanding of REST based APIs and common database technologies
  • Some experience with a back-end development framework such as Ruby on Rails or similar
  • A learning mindset, a positive outlook and a desire to improve
  • Ability to understand and communicate complex concepts in a relevant and considerate manner
  • Care about elegant, efficient, and maintainable code. Know when to test, what to test, and how to write testable code.
  • Great collaboration and communication skills; ability to work well within a team and mentor other team members
  
  
  The best customer experiences are built with Zendesk. Zendesk’s powerful and flexible customer service and engagement platform scales to meet the needs of any business, from startups and small businesses to growth companies and enterprises. Zendesk serves businesses across a multitude of industries, with more than 125,000 paid customer accounts offering service and support in more than 30 languages. Headquartered in San Francisco, Zendesk operates worldwide with 15 offices in North America, Europe, Asia, Australia, and South America. Learn more at www.zendesk.com.
  
  
  Interested in knowing what we do in the community? Check out the Zendesk Neighbor Foundation to learn more about how we engage with, and provide support to, our local communities.  
  
  
  Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster diversity & inclusion in the workplace. Individuals seeking employment at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law.
  
  
  By submitting your application, you agree that Zendesk may collect your personal data for recruiting, global organization planning, and related purposes.  Zendesk's Candidate Privacy Notice explains what personal information Zendesk may process, where Zendesk may process your personal information, its purposes for processing your personal information, and the rights you can exercise over Zendesk’s use of your personal information.  
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  Services Consultant
  Our Professional Services team advises and guides our wide array of enterprise customers as they map any number of business needs to Zendesk. We are the greeters to the house of Zen(desk) - genuinely compassionate, patient, organized and, well, a little quirky.
  
  
  We get our enterprise customers on-boarded quickly and easily by helping them to use, see, learn, and believe in our beautifully simple product. A Services Consultant is an experience-maker for our customers - passionate about making communication easy through customer service and how doing that well can transform a businesses’ relationships.
  
  
  Within Paid Services engagement Services Consultants will be responsible for driving the design and configuration of the Zendesk Product based on the Configuration Workbook and Design Workshops either remote or onsite with a Customer and your Engagement Manager.  Your ability to work independently and keep commitments to tasks and assigned work packages on a project is absolutely critical. You will also routinely execute on Professional Services Lite Packages and existing customer Optimizations effectively within scope, time, and budget.
  
  
  Responsibilities:
  • Guide and educate Zendesk customers using our Success Methodology and Framework to give them proactive assistance as they onboard and configure their Zendesk
  • Maintain product expertise across the Zendesk product line
  • Collaborate in establishing world-class customer service policies, processes and standards
  • Provide business consultation for customers, capture the business problem we are solving together, and configure their Zendesk in order to meet and exceed expectations
  • Conduct meetings onsite and remotely according to the Zendesk Customer Success methodology standards
  • Perform issue identification, communication, and resolution for moderately complex issues
  • Respond to high-profile, high-impact customer escalations in a fashion that inspires confidence and continued customer loyalty
  • Ability to manage several projects and customers at one time
  • Ability to gather requirements and issue change orders and scopes for new and existing customers
  Requirements:
  • Bachelors Degree
  • 3+ years of professional consulting experience, ideally in a customer-facing role
  • Good understanding of support process and infrastructure
  • Excellent instincts and ability to interface at Manager-Level with ease
  • Excellent communication, interpersonal skills, and eloquent writing skills
  • Empathy and a unique ability to understand customer needs
  • Enthusiastic about technology with demonstrated technical aptitude; experience at a technology company or relevant consultancy ideal
  • Passionate about customer service and how it can transform businesses
  • Strong project management skills and an ability to multitask without getting frazzled
  • Love for teamwork and commitment to building a world-class, enterprise-class global customer experience together
  • Willing and able to travel domestically up to 50%
  The best customer experiences are built with Zendesk. Zendesk’s powerful and flexible customer service and engagement platform scales to meet the needs of any business, from startups and small businesses to growth companies and enterprises. Zendesk serves businesses across a multitude of industries, with more than 125,000 paid customer accounts offering service and support in more than 30 languages. Headquartered in San Francisco, Zendesk operates worldwide with 15 offices in North America, Europe, Asia, Australia, and South America. Learn more at www.zendesk.com.
  
  
  Interested in knowing what we do in the community? Check out the Zendesk Neighbor Foundation to learn more about how we engage with, and provide support to, our local communities.  
  
  
  Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster diversity & inclusion in the workplace. Individuals seeking employment at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law.
  
  
  By submitting your application, you agree that Zendesk may collect your personal data for recruiting, global organization planning, and related purposes.  Zendesk's Candidate Privacy Notice explains what personal information Zendesk may process, where Zendesk may process your personal information, its purposes for processing your personal information, and the rights you can exercise over Zendesk’s use of your personal information.  
  Apply for this positionShare this position
  Sales & Sales Leadership
  Account Executive
  We are seeking a high-performing Account Executive who is responsible for creating, managing and closing opportunities within a territory. This person must demonstrate all the behaviors associated with a high performance sales culture, specificallyprospecting for new business, upsell and cross-sell within our extensive install base and delivering results against a quota.
  
  
  Responsibilities
  • Exceed activity, pipeline, and revenue goals on a quarterly basis
  • Continually build pipeline of new business, upsell, and cross-sell opportunities
  • Become an expert on Zendesk’s products and conduct discovery calls, presentations, and demos with prospects and customers
  • Develop and manage relationships with prospects and accounts in your territory
  • Demonstrate and sell value to key stakeholders within the accounts during fast moving as well as complex sales cycles
  • Work in a team-selling environment with an experienced Strategic Account Executive and apply appropriate resources to opportunities.
  • Track all opportunity and customer details including use case, purchase time frames, next steps, and forecasting in Salesforce
  Requirements
  • Bachelor’s degree
  • Experience selling to director/VP level leaders
  • 2+ years of software selling experience; SaaS experience preferred
  • 1+ years outbound prospecting experience a plus
  • Track record of success selling into mid-market companies
  • Technically savvy; thorough understanding of a related technology
  • Proficiency using Salesforce.com
  • Skilled in virtual presentations, online web demos, remote sales processes
  • Exceptional verbal and written communication skills
  
  
  
  
  The best customer experiences are built with Zendesk. Zendesk’s powerful and flexible customer service and engagement platform scales to meet the needs of any business, from startups and small businesses to growth companies and enterprises. Zendesk serves businesses across a multitude of industries, with more than 125,000 paid customer accounts offering service and support in more than 30 languages. Headquartered in San Francisco, Zendesk operates worldwide with 15 offices in North America, Europe, Asia, Australia, and South America. Learn more at www.zendesk.com.
  
  
  Interested in knowing what we do in the community? Check out the Zendesk Neighbor Foundation to learn more about how we engage with, and provide support to, our local communities.  
  
  
  Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster diversity & inclusion in the workplace. Individuals seeking employment at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law.
  
  
  By submitting your application, you agree that Zendesk may collect your personal data for recruiting, global organization planning, and related purposes.  Zendesk's Candidate Privacy Notice explains what personal information Zendesk may process, where Zendesk may process your personal information, its purposes for processing your personal information, and the rights you can exercise over Zendesk’s use of your personal information.  
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  Sales Development Representative
  Are you passionate about the customer experience? Are you seeking a sales career that allows you to work with the world’s fastest growing mid-market and Fortune 500 leaders?
  
  
  Zendesk builds software for better customer service. We enable millions of users around the world to interact more directly and openly with their customers. Since 2007, Zendesk has grown to serve over 80,000 companies, 300 million users, with global reach including 10 offices in 9 countries
  
  
  What we look for
  • People not afraid to take a risk.
  • Individuals that are excited about SaaS, Customer Service & high-tech
  • Self-starters with track records of success in their professional and personal or collegiate lives
  Responsibilities
  • Generate new business opportunities to fuel the Zendesk AE pipeline.
  • Work closely with Account Executives to develop targeted lists, call strategies, and messaging to drive opportunities for new business
  • Conduct high level conversations with Senior Executives in target accounts
  • Research and build new and existing accounts (i.e. adding contacts, sending regular emails and qualifying opportunities into the Account Executive/Account Manager’s pipeline)
  • Achieve or exceed monthly quotas of qualified opportunities 
  Requirements
  • Past experience in high-volume outbound sales prospecting
  • Ability to understand customer requirements and identify potential Zendesk solutions to fulfill requirements
  • Ability to multi-task, prioritize, and manage time effectively
  • Excellent written skills and naturally articulate
  • 1-2 Years of Sales Experience
  • Bachelor’s degree
  • Demonstrated success in meeting monthly targets
  Zendesk builds software for better customer relationships. It empowers organizations to improve customer engagement and better understand their customers. Zendesk products are easy to use and implement. They give organizations the flexibility to move quickly, focus on innovation, and scale with their growth. Based in San Francisco, Zendesk has operations in the United States, Europe, Asia, Australia, and South America. Learn more at www.zendesk.com.
  
  
  Interested in knowing what we do in the community? Check out the Zendesk Neighbor Foundation to learn more about how we engage with, and provide support to, our local communities.  
  
  
  Individuals seeking employment at Zendesk are considered without regards to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, or sexual orientation.
  
  
  
  
  
  
  The best customer experiences are built with Zendesk. Zendesk’s powerful and flexible customer service and engagement platform scales to meet the needs of any business, from startups and small businesses to growth companies and enterprises. Zendesk serves businesses across a multitude of industries, with more than 125,000 paid customer accounts offering service and support in more than 30 languages. Headquartered in San Francisco, Zendesk operates worldwide with 15 offices in North America, Europe, Asia, Australia, and South America. Learn more at www.zendesk.com.
  
  
  Interested in knowing what we do in the community? Check out the Zendesk Neighbor Foundation to learn more about how we engage with, and provide support to, our local communities.  
  
  
  Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster diversity & inclusion in the workplace. Individuals seeking employment at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law.
  
  
  By submitting your application, you agree that Zendesk may collect your personal data for recruiting, global organization planning, and related purposes.  Zendesk's Candidate Privacy Notice explains what personal information Zendesk may process, where Zendesk may process your personal information, its purposes for processing your personal information, and the rights you can exercise over Zendesk’s use of your personal information.  
  Apply for this positionShare this position
  Velocity Account Executive
  We’re looking for a motivated self-starter who has a consultative sales approach, provides an outstanding customer experience and offers polished presentation skills. You'll be single-handedly managing an inbound pipeline of sales opportunities and expansion on existing customer accounts across a very large customer base. Qualified candidates will bring a proven track record in sales achievement, Software/SaaS a plus.
  
  
  Responsibilities
  • Exceed activity, pipeline, and revenue goals on a monthly basis
  • Become an expert on Zendesk’s products and conduct discovery calls, presentations, and demos with prospects and customers
  • Respond to a high volume of inbound leads and existing customers
  • Continue to build pipeline of new business, upsell, and cross-sell opportunities
  • Develop and manage relationships with accounts in your book of business
  • Be the voice of the customer; understand their needs and make them heroes
  • Track all opportunity and customer details including use case, purchase time frames, next steps, and forecasting in Salesforce 
  Required
  • Bachelor’s degree
  • Excellent verbal and written communications skills
  • 2+ years of full cycle sales experience; software/SaaS experience preferred
  • Passion for technology and quick ability to learn tools and processes
  • Exceptional organizational skills, with the ability to multi-task a high volume of opportunities at all times
  • Ability to thrive in a face paced environment; you move quickly, think strategically and are superb at tactical execution
  Zendesk builds software for better customer relationships. It empowers organizations to improve customer engagement and better understand their customers. Zendesk products are easy to use and implement. They give organizations the flexibility to move quickly, focus on innovation, and scale with their growth. Based in San Francisco, Zendesk has operations in the United States, Europe, Asia, Australia, and South America. Learn more at www.zendesk.com.
  
  
  Interested in knowing what we do in the community? Check out the Zendesk Neighbor Foundation to learn more about how we engage with, and provide support to, our local communities.  
  
  
  Individuals seeking employment at Zendesk are considered without regards to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, or sexual orientation.
  
  
  The best customer experiences are built with Zendesk. Zendesk’s powerful and flexible customer service and engagement platform scales to meet the needs of any business, from startups and small businesses to growth companies and enterprises. Zendesk serves businesses across a multitude of industries, with more than 125,000 paid customer accounts offering service and support in more than 30 languages. Headquartered in San Francisco, Zendesk operates worldwide with 15 offices in North America, Europe, Asia, Australia, and South America. Learn more at www.zendesk.com.
  
  
  Interested in knowing what we do in the community? Check out the Zendesk Neighbor Foundation to learn more about how we engage with, and provide support to, our local communities.  
  
  
  Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster diversity & inclusion in the workplace. Individuals seeking employment at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law.
  
  
  By submitting your application, you agree that Zendesk may collect your personal data for recruiting, global organization planning, and related purposes.  Zendesk's Candidate Privacy Notice explains what personal information Zendesk may process, where Zendesk may process your personal information, its purposes for processing your personal information, and the rights you can exercise over Zendesk’s use of your personal information.  
  Apply for this positionShare this position
  Velocity Account Executive (Zendesk-Sell, Formerly Base)
  
  
  About Zendesk Sell
  Recently acquired by Zendesk (formerly Base), we're building a product for Salespeople called Zendesk Sell, part of the wider suite of Zendesk products. We have a big vision for 2020 and a small, highly talented team within Zendesk. Everyone at Zendesk has the opportunity to make a big impact on the productivity of millions. Zendesk is an amazing place to work for self-driven and dynamic people who solve big problems that disrupt a multi-billion dollar industry. Zendesk Sell began when we were frustrated by our own experience with CRM and was founded in 2009 based on a strong internal belief that businesses deserve better, smarter software. The Sell team is a small  and dynamic group (150 people) operating inside of the amazing Zendesk team of 2,500 employees.
  
  
  Velocity Account Executive
  We’re looking for a motivated self-starter who has a consultative sales approach, provides an outstanding customer experience and offers polished presentation skills. You'll be single-handedly managing an inbound pipeline of sales opportunities and expansion on existing customer accounts. Qualified candidates will bring a proven track record in sales achievement, Software/SaaS a plus.
  
  
  Responsibilities:
  • Exceed activity, pipeline, and revenue goals on a monthly basis
  • Become an expert on Zendesk Sell and conduct discovery calls, presentations, and demos with prospects and customers
  • Respond to a high volume of inbound leads and existing customers
  • Continue to build pipeline of new business, upsell, and cross-sell opportunities
  • Develop and manage relationships with accounts in your book of business
  • Be the voice of the customer; understand their needs and make them heroes
  • Track all Deals and customer details including use case, purchase time frames, next steps, and forecasting in Sell 
  Required:
  • Bachelor’s degree
  • Excellent verbal and written communications skills
  • 2+ years of full cycle sales experience; software/SaaS experience preferred
  • Passion for technology and quick ability to learn tools and processes
  • Exceptional organizational skills, with the ability to multi-task a high volume of opportunities at all times
  • Ability to thrive in a face paced environment; you move quickly, think strategically and are superb at tactical execution
  The best customer experiences are built with Zendesk. Zendesk’s powerful and flexible customer service and engagement platform scales to meet the needs of any business, from startups and small businesses to growth companies and enterprises. Zendesk serves businesses across a multitude of industries, with more than 125,000 paid customer accounts offering service and support in more than 30 languages. Headquartered in San Francisco, Zendesk operates worldwide with 15 offices in North America, Europe, Asia, Australia, and South America. Learn more at www.zendesk.com.
  
  
  Interested in knowing what we do in the community? Check out the Zendesk Neighbor Foundation to learn more about how we engage with, and provide support to, our local communities.  
  
  
  Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster diversity & inclusion in the workplace. Individuals seeking employment at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law.
  
  
  By submitting your application, you agree that Zendesk may collect your personal data for recruiting, global organization planning, and related purposes.  Zendesk's Candidate Privacy Notice explains what personal information Zendesk may process, where Zendesk may process your personal information, its purposes for processing your personal information, and the rights you can exercise over Zendesk’s use of your personal information.  
  Apply for this positionShare this position
  Security
  Corporate IT Security Manager
  Zendesk is looking for an experienced Corporate Security Team Manager to join our team of motivated engineers.  If you are a seasoned engineer, with experience in leading security from core to edge and working with IT departments, we want to talk to you!As a Security Team Manager at Zendesk, you will utilize both your leadership and your technical expertise to guide and enable our teams of talented engineers.  As a leader of these teams you’ll ensure the safety of our employees, our customers and our data.
  
  
  What you get to do every day:
  • Recruit, onboard and retain talented security engineers.
  • Provide the team with career mentorship and regular guidanceCreate the processes that are right for your team, and make sure they’re followed
  • Keep the team up to date on important engineering and business decisions
  • Influence good architectural decisions, balanced by the reality of our business strategy
  • Participate in all aspects of building security strategy at Zendesk
  • Review security practices of all Zendeskians and guide them in maturing how they operate
  • Proactively seeking out and help to minimize pain points within the infrastructure and endpoint fleet of the Zendesk workforce
  • Work in a dynamic agile team where best practices for delivering excellence and high availability software is everything
  What you bring to the role:
  • Degree in Computer Science, Engineering, or equivalent and a minimum of 3 years of Information Security practice
  • At least 1 year of experience in a role where you had direct managerial responsibility for engineers on your team
  • Experience with monitoring and addressing threats with a workforce’s endpoint fleet and practices
  • Expertise in designing, analyzing and troubleshooting large-scale distributed systems
  • Strong verifiable contributions to open source software are a plusPassion for automation, tooling, self-service
  • Possesses a deep understanding of agile development practicesEnthusiasm for writing elegant and clean code
  • Systematic problem solving approach, coupled with a strong sense of ownership and drive
  • Strong understanding of AWS (or another cloud provider) products and servicesGreat communication skills both written and verbal
  The best customer experiences are built with Zendesk. Zendesk’s powerful and flexible customer service and engagement platform scales to meet the needs of any business, from startups and small businesses to growth companies and enterprises. Zendesk serves businesses across a multitude of industries, with more than 125,000 paid customer accounts offering service and support in more than 30 languages. Headquartered in San Francisco, Zendesk operates worldwide with 15 offices in North America, Europe, Asia, Australia, and South America. Learn more at www.zendesk.com.
  
  
  Interested in knowing what we do in the community? Check out the Zendesk Neighbor Foundation to learn more about how we engage with, and provide support to, our local communities.  
  
  
  Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster diversity & inclusion in the workplace. Individuals seeking employment at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law.
  
  
  By submitting your application, you agree that Zendesk may collect your personal data for recruiting, global organization planning, and related purposes.  Zendesk's Candidate Privacy Notice explains what personal information Zendesk may process, where Zendesk may process your personal information, its purposes for processing your personal information, and the rights you can exercise over Zendesk’s use of your personal information.  
  Apply for this positionShare this position
  Security Analyst
  The Security Analyst proactively manages security events to reduce the impact of security incidents and system compromises. The successful candidate will provide security monitoring, threat analysis, trend analysis, troubleshooting of security device monitoring and incident investigation using infrastructure and applications logs from across the enterprise. In addition, the Security Analyst role will also initiate and resolve security operation activities and serve as a technical leader for the operations team.
  
  
  What you get to do every day :
  • Act as a point of escalation for investigation of system and network security events.
  • Architect, build, and support threat monitoring dashboards.
  • Enhance the analysis of threat data and develop remediation strategies.
  • Perform forensic investigations, identify attack vectors and mitigation tactics.
  • Spread security awareness through tech talks, lunch and learns, and community involvement.
  • Monitor and analyze network security events.
  • Set up triggers and review daily security events generated by SIEM, IDS and other security monitoring and threat intelligence tools.
  • Perform research and analysis required for egress filtering, managing IDS rules, and responding to malicious traffic.
  • Take part in the on call rotation.
  What you bring to the role:
  • 1-5 years of hands-on experience with advanced SIEM in a versatile, fast-paced, startup environment
  • Experience configuring and using logging, monitoring and alerting solutions to identify security events.
  • Conceptual knowledge on different areas of computer security (network, application, cryptography, forensics, incident response, etc.)
  • Basic understanding of computer networks (VLAN, IP addressing, security zones of trust, etc.)Understanding of common security attacks (DNS cache poisoning, ARP spoofing, DDoS, XSS, CSRF, SQL Injection, etc.)
  • Knowledge of *nix operating system and commands.
  • Basic programming and scripting skills (includes ability to write regular expressions) (python, perl, bash, Ruby and/or other programming language).
  • Excellent oral, written and documentation skills (A sense of humor never hurts as well!)
  • Undergraduate degree required; B.S./B.A. Computer Science, Computer Engineering preferred.
  • Professional security certifications are a plus.
  • Excited to learn, work, grow, and advance your career.
  • A Self-starter mentality and a creative outlook on how to approach security
  The best customer experiences are built with Zendesk. Zendesk’s powerful and flexible customer service and engagement platform scales to meet the needs of any business, from startups and small businesses to growth companies and enterprises. Zendesk serves businesses across a multitude of industries, with more than 125,000 paid customer accounts offering service and support in more than 30 languages. Headquartered in San Francisco, Zendesk operates worldwide with 15 offices in North America, Europe, Asia, Australia, and South America. Learn more at www.zendesk.com.
  
  
  Interested in knowing what we do in the community? Check out the Zendesk Neighbor Foundation to learn more about how we engage with, and provide support to, our local communities.  
  
  
  Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster diversity & inclusion in the workplace. Individuals seeking employment at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law.
  
  
  By submitting your application, you agree that Zendesk may collect your personal data for recruiting, global organization planning, and related purposes.  Zendesk's Candidate Privacy Notice explains what personal information Zendesk may process, where Zendesk may process your personal information, its purposes for processing your personal information, and the rights you can exercise over Zendesk’s use of your personal information.  
  Apply for this positionShare this position