Issue tracking system
Beauty is in the eye of the beholder
Your customers should not have to hunt around for help. Issue tracking software not only reduces internal chaos—it reduces friction from the online experience by making it easy to ask for help and find answers—no matter the device a customer is using.
Beauty beyond skin deep
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Enjoy the benefits
- Track tickets across groups of agents and share tickets with another user (e.g., partner vendors)
- Allow for tickets to be sent to escalation purposes
- Internal and external responses are visible in a single view so there’s a complete view of all updates in one ticket
- Turn a useful ticket into a knowledge base article and get automatic knowledge base recommendations
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Compiling customer issues and tracking them with for valuable projects is made simple with Zendesk Support. Keep exploring the world of issue tracking systems, global customer support, and agent efficiency.