Power self-service with Help Centre

Zendesk makes it easy to deliver seamless self-service experiences and reduce support requests with the fully customisable Help Centre, a knowledge base, online community, and self-service portal–all in one.

It’s key that we made our Help Centre a simple experience. One that is responsive. One that works on mobile, and that is easy to digest.

Josh Greenwald, Community Support Lead at Swiftkey

Knowledge Base

Caffeinate your service

Faster answers mean happier customers. Deflect costly, repetitive inquiries and drive support efficiencies with a knowledge base. knowledge base. Organise your content—in 40+ languages—so everything is easy to find.

Community

Bring your community together

Grow deeper roots in your business community by opening a dialogue and building relationships outside the support ticket. Start a community discussion to gather feedback and crowdsource ideas. community discussion to gather feedback and crowdsource ideas. Your customers can also post a question and get answers from their peers.

Customer Portal

Everything in one place

Did you know customers actually prefer self-service? Give your customers a single destination for everything they need with a dedicated customer portal. One click on My Activities brings up their entire support history. A single search surfaces content from both the knowledge base and community.

With Help Centre, partners were getting what I consider to be the very best service—which is that they never had to log a ticket in the first place.

Mike Cartwright, Chief of Partner Solutions at Expedia® Affiliate Network (EAN)

Give help centre a try

Create a self-service experience

Join us for a live product demo

We’ll walk you through the product family and answer any questions you have about Zendesk.

Schedule a Demo