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Web Based Knowledge Management System

Web based knowledge management system

What is a web based knowledge management system?

A web-based knowledge management system allows a company to collect, store, and access relevant content and information from throughout the organization on demand.

The old saying, the devil is in the details, refers to something that seems simple but requires more time and effort than first thought. That's not the case with the web-based knowledge management system from Zendesk.

Zendesk Guide is an online knowledge management software tool that lets you create, organize, and share content easily with customers, agents, or even the public — and track and measure what performs best. Zendesk Guide, both simple and customizable, is always available so that customers and agents can access the right information at the right time — on their own!

Zendesk Guide to the rescue

As a web-based knowledge management system, Guide makes it easy to:
  • Restrict content to specific groups
  • Monitor the evolution of content - view changes that have been made to content
  • Provide localized content for everyone - translate articles into over 40 different languages
  • Keep track of what users are looking for and whether or not they're finding it

A solution for information

It's reported that 91% of customers would use a knowledge base if it met their needs. Guide makes it easy to do just that. And as these self-service portals are the fastest and most cost-effective way to provide customer support, they're an obvious win for businesses.

Knowledge Management with Guide

Find out how you can reduce support tickets within your organization by giving partners and customers the information they're looking for with a simple to search knowledge management solution. Experience the Guide difference. Request your free trial today.

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See how Zendesk Guide can help unlock your organization's information