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Knowledge Management Applications

Knowledge management applications

Create a smart, searchable engine for institutional information

While there are multiple knowledge management applications, one of the most important is a smart, searchable engine for all of your company knowledge or information. This allows customers to get the answers they need in a timely manner, as well as providing agents and management with a system to manage content. With Zendesk Guide, a smart knowledge base, capturing and leveraging your team's know how is easier than ever.

The inside scoop

Guide helps you tap into institutional knowledge so that it can be put to work. By building a customizable help center, online community, and customer portal with Guide, customers get better self-service and agents see improved efficiency and faster resolutions.

Did you know?

As a smart knowledge base, Guide:
  • Captures the collective knowledge of your agents, in addition to building on it over time
  • Automatically delivers relevant information and answers to customers
  • Rates the popularity and effectiveness of your content - letting you know what works and what needs to be fixed

A timely solution

The process of gathering your institutional information seems daunting enough, but what if you had to localize that content to meet the needs of customers across the globe? Guide takes that worry away by localizing your content in more than 40 languages.

Next steps

Take Guide for a drive today and see how it's the knowledge management solution you've been looking for. The trial is free! What do you have to lose?

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