FAQ software open source
There's no denying that it's important to have robust knowledge management software. After all, the more targeted your FAQ page is, the fewer calls your customer service agents have to field. This opens them up to focusing on more complex issues. And while you weigh the pros and cons of FAQ software for your business it's often helpful to try a free version of the software. That's where Zendesk Guide comes in.
The inside scoop
- Allows for searching a knowledge base by keywords or terms
- Aggregates content from both external and internal sources
- Keeps track of where the information comes from (like which employee contributed it)
- Makes it fast and simple for the user to search for and find the correct document
- Includes a dashboard or other easy way to access the information
Did you know?
Find out more about how Guide addresses the questions brought up by your online community. Request your free trial today.Experience is everything.
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Learn more about all the ways you can build efficient FAQ software open source for your customers.