FAQ Page Design
Investments in self-service produce more satisfied customers
Benjamin Franklin said, "An investment in knowledge always pays the best interest." This rings particularly true when you apply it to your FAQ page.
After all, this is where your customers turn for answers. And by providing answers to frequently asked questions customers can self serve, rather than asking your support agents for assistance. This frees your team to devote more time to strategy and long-term products, ultimately increasing efficiency and reducing costs. And good FAQ page design helps to promote self-service.
The inside scoop
Did you know?
- Easy navigation - customized article lists that can be refined with search, filters, and article labels
- Media rich articles - use the WYSIWYG editor to create articles that include photos and video
- Mobility - ensure articles are optimized to be compatible on different devices
Extend your reach
Including rich and relevant content in your FAQ page design will help lead to happier, more self-sufficient customers. Learn more about how you can increase user views — and use — of your FAQ page.Make every customer interaction count
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Learn more about all the ways you can build efficient FAQ page designs for your customers.