Open source customer portal
Hosted software versus open source
Building on open source code to create a customer portal that allows users to check the status of support requests, review updates to knowledge bases and community contributions, and track content seems like a daunting task. Just imagine the time and effort IT teams could expend doing just that. With a hosted customer portal from Zendesk Guide users can do all of that from a single location — and IT can take a break.
The inside scoop
Did you know?
- Transparency - supports sharing in organizations so that members can view each other's requests
- Information gathering - choose which fields customers complete so that agents have the context necessary to resolve requests
- A fully customizable portal - delivering a seamless experience between your website and your help center
Configuring end-user access and sign-in's is nothing new at Zendesk. Rely on our expertise to help you launch your customer portal. Sign up for a free trial of Guide today to learn more about how Zendesk provides the platform for agent success and customer satisfaction.Get proactive today
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There’s plenty of information about open source customer portals. Read these resources to learn more.