Online Community Software
Start discussions, promote engagement, track popular topics, and give your online audience what they’re looking for with online community software.
Creating an online community is an integral part of keeping a strong relationship with your customers. Zendesk’s platform provides a centralized support solution for hosting online communities, connecting with customer service portals, and creating knowledge bases.
Host Your Own Community
Promote Your Brand
Track Popular Topics
Keep Things Fresh
A Social Platform Solution
Create a social community that acts as both a solution and a supplement to your product or service’s user experience. Social community software is a solution that expands where your customers interact, either as an easy venue for them to create user generated content and where users can thrive. Customer journey management is simplified, as it can tie in tickets that come in through social media, mobile users, content management systems, and more.Make every customer interaction count
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Zendesk Guide is the solution for enhanced self-service and customer satisfaction. Easily guide customers to essential resources and promote engagement that aligns with your company goals. Use these resources to learn how.