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Sales and support teams are on the front lines of your business – driving important customer interactions every day. In order to deliver a great customer experience, your teams need to be on the same page. Give your sales and support teams a holistic view of your customers with a dynamic two-way data sharing integration between Zendesk and Salesforce Connector.
Building customer relationships work better when it’s driven by data. With Zendesk Explore, you get instant access to the customer analytics that matter—and the deeper understanding of your customers and business that comes with it.
Improve customer satisfaction
Pull in any CRM data, including custom objects, so your support team can see a full Salesforce customer profile right next to a live ticket, all without having to leave Zendesk.
Sync your sales and support
Collaborate to resolve customer issues faster with access to complete Zendesk tickets including custom field data within Salesforce. Your teams can stay up to date on an account and customer with the ability to view, create and update tickets in Salesforce, which syncs to Zendesk.
Increase the effectiveness of your teams
Track trends across all points of interactions your support and sales teams have with your customers. You can view pre-built reports in Salesforce that slice and dice Zendesk ticket data through several Salesforce lenses. You can also further measure productivity and workflow efficiencies by building custom Salesforce reports that analyze Zendesk ticket data.
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