Predictive data analytics
The data really is in the details
Quality customer relationships are built more efficiently when the relationship is driven by big data.
Customers reach out for all sorts of reasons – testing your product, researching your website, or when they're looking for insights to a problem. Zendesk Explore helps your organization bring together data from every step of the journey – and across every Zendesk product – so you can understand, predict, and improve your customer's experience.
The inside scoop
Reaping the benefits
- Make teamwork more efficient- measure your team's predictive workload capacity, as well as their performance
- See what they're really up to- discover how your customers use your products, website, or support channels
- Find out who's happy or not- learn which customers are having positive experiences and which customers need additional TLC
Use Explore to measure, predict, and understand the entire customer experience. Today is your data. Take Zendesk for a spin with a free 14-day trial.Make every customer interaction count
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There’s a lot more where this came from. Keep exploring the world of predictive analytics and data models.