Customer Analytics Techniques

Customer analytics techniques

The new crystal ball

Crystal balls don't come with instruction manuals. Not to mention they don't seem to work. And mind-reading has proven wildly inaccurate. That's why they don't make the top of the customer analytics techniques list. We here at Zendesk don't expect you to have all the answers up front, nor do we expect you to understand every analytic technique. That's our job with Zendesk Explore. To provide you the tools that help you see into your crystal ball and read minds - all without instruction manual.

The inside scoop

Building customer relationships works better when it’s actually driven by data. With Zendesk Explore, you get instant access to the customer analytics that matter—and the deeper understanding of your customers and business that comes with it.

Did you know?

Zendesk Explore,Come Explore how easy customer analytics can be. No crystal ball or instruction manual needed. enables you to perform the analyses that matter the most, across Zendesk products as well as all your other sources of customer data. Just plug it in. Here's a few examples:
  • TICKETS + SALESFORCE: Support revenue reporting. Integrate Salesforce data to measure the support team’s impact on sales and revenue
  • TICKETS + SATISFACTION: Customer experience. Measure customer experience to ensure your team is keeping customers happy
  • TICKETS + GOOGLE ANALYTICS: Self-service journey mapping. Blend Google Analytics data to optimize self-service and deflect repetitive tickets

Next steps

Come explore how easy customer analytics can be. No crystal ball or instruction manual needed.

Make every customer interaction count

See which Zendesk plan works best for you.