With Explore, you get instant access to the customer multi-dimensional analytics (MOLAP) that matter—and the deeper understanding of your customers and business that comes with it.
Build better customer relationships with business intelligence data
Prescriptive dashboards from Zendesk Explore showcase the analyses that matter most for team operations and customer experience. The easy-to-use interface and interactive drill-downs surface valuable insights that our own customers ask for most.
Connect and query
Blend Google Analytics data to optimize self-service and deflect repetitive tickets. Integrate Salesforce data to measure the support team’s impact on sales and revenue. Connect Redshift data to see what helps drive customer adoption of your product.
Measure and analyze
Improve your support team’s operations by spotting trends and resourcing optimally. Measure customer experience to ensure your team is keeping customers happy.
Discover the database
Enable anyone to create custom metrics, reports, and dashboards, and even perform data joins—without SQL. Data gets turned into meaningful analyses with point-and-click functions and visualization styles.