How much better would they be able to provide a magical solution—in a fraction of the time? It doesn't have to be a hypothetical question. We can measure that!
Roll out your welcome wagon
Create custom metrics, reports, and dashboards, and even perform data joins—without SQL Data gets turned into meaningful analyses with point-and-click functions and visualization styles.
Zendesk Explore lets you easily share analyses and dashboards with your entire organization, partners, or customers, so everyone can work together to improve the customer experience. You can also get reports delivered right to your inbox, or even alerts in your Slack channel (if you’re into that sort of thing).
Improve your support team’s operations by spotting trends and resourcing optimally. Measure customer experience to ensure your team is keeping customers happy.
Mashup data from Zendesk Support, Chat, and Talk to report on all your channels.
Self-service journey mapping
Blend Google Analytics data to optimize self-service and deflect repetitive tickets.
Support revenue reporting
Integrate Salesforce data to measure the support team’s impact on sales and revenue.
Product behaviour tracking
Connect Redshift data to see what helps drive customer adoption of your product.