ecommerce and retail

The best customer experiences are built with Zendesk

Provide personalised, omnichannel support at scale

Be on all the channels your customers expect, and give your agents a unified view and context of your customer.

The best customer experiences are built with Zendesk

Customise and maintain your support operations with ease

With Zendesk, you have the flexibility to customise your support solution to fit the needs of your business and seamlessly integrate with your existing tools.

A Retailer’s Guide to Getting Omnichannel Customer Service Right

In this eBook, learn how to perform a customer service audit, steps for executing and delivering an omnichannel strategy and tips for optimizing omnichannel service levels.

What do modern retail customers expect from customer service?

In this webinar, we’ll explore how Fossil thinks about customer experience, what values are important to consider as a retailer and why, and the best approach to modernizing your customer experience.

The Zendesk Omnichannel approach

“Zendesk followed us through our growth and, as our needs changed, it’s enabled us to change quickly.”

Laura Mundell

Director of Member Support

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