Embeddables

Bring customer support direct to your customers

Try it out

Everything your customers need right where they need it

Zendesk Embeddables allow businesses to put help right at their customers’ fingertips. With Embeddables, companies can reach out and offer support, provide information, or start a conversation. And because it’s so seamlessly integrated into the mobile app or web page, the experience feels magical.

  • Help Center

  • Chat

  • Tickets

Mobile SDK

Web Widget

How it works

Customer service so seamless it seems like magic

Zendesk Embeddables are a combination of the Web Widget and Mobile SDKs for both Android and iOS. They allow developers to embed Zendesk functionality—Help Centre, Chat or Tickets—natively into any app, website or standalone device. This helps maintain brand consistency, increases the efficiency of support interactions, and keeps friction to a minimum for customers.

What makes Embeddables magical?

  • A better customer experience

    Don’t banish support to the basement of customer experience. Embedding support where your customers are—across all channels, devices and environments—reduces the effort required to get help and makes great customer service an integral part of the product.

  • Problems get solved faster with context

    Customers shouldn’t have to do their own detective work when it comes to technical issues. Zendesk Embeddables automatically generate information about what device or version of the app was being used when the issue occurred. This puts you ahead of the curve and helps you quickly get to the root of support inquiries.

  • Give yourself room to grow

    Embeddables reduce unnecessary back-and-forth by serving the right information at the right time in the right place. This combination of seamless customer service and a streamlined workflow makes support more efficient and frees up the resources businesses need to grow.

Mobile SDK

Put support right into your mobile app

Scale your mobile support with self-service

Let your customers find answers themselves with a help centre embedded into the mobile experience. This means faster answers and lower support volume.

Engage in-app at the right moment

For the questions which need help, offer a contact form or engage in real time with live chat. A seamless experience without the user leaving your app.

More context for faster resolutions

Automatically capture important information about the customer—such as the device or operating system—so support agents have all the context they need.

Icon: Wizard Hat

For developers

Our mobile SDKs are built natively for iOS and Android. Start right away with the out-of-the-box UIs, or create your own customised experience.

Mobile SDK Documentation

See our SDK in action

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Web Widget

Engage with users on your website

Embedded support your way

Decide how support on your website works, with the Web Widget being able to serve any combination of a knowledge-base search, contact form or Zendesk Chat.

Smart suggestions to save time

Instead of forcing customers to hunt around or leave your website for help, the Web Widget presents relevant knowledge-base articles just when they need it.

A seamless support experience

The Web Widget is optimised to provide a simple user experience, whether a customer is on a desktop or mobile device. It is also localised into your customer’s language, based on their browser settings.

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For developers

All it takes to add the Web Widget to your website is a snippet of Javascript. Using our Web Widget API, you can pass in your own data, customise the look, and have more control over the behaviour of the widget.

Web Widget APIs
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It’s the journey that matters

Get a full picture of your customer’s journey with the Pathfinder app for Support, from their activity on your website or within your mobile app. Support agents get complete insight into where a customer has been before they submitted a question and the knowledge-base articles they’ve already viewed, so they’re armed with all the right context to help the customer.

Check out Pathfinder
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Zendesk API

If you build it, they will come

The mobile SDK and the Web Widget are powerful tools, but some developers still want to go further. That’s why Zendesk provides a REST API for more freedom and advanced customisation. Our API has over 400 endpoints, allowing you to build—from scratch—the native support experience you want in any device, product or application.

View the documentation
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“Zendesk SDKs allow us to meet our customers where they are without taking them out of an immersive experience.”
– Jeremy Fair, Operations Business Systems, Big Fish Games

Go ahead. Take it for a spin.

Sign up to get started with Embeddables and watch the magic happen!

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