Customer Experience Trends 2021
The digital tipping point
Companies are rapidly adding digital tools to help them scale their operations and better serve customers. Our interactive assessment will show you how your CX tech stacks up.
Zendesk x Pop-Up Magazine:
Join our interactive event with Pop-Up Magazine to explore the digital tipping point through storytelling, art and music.
A CX shake-up
In 2020, sudden shifts in customer needs and business operations revealed the importance of a robust customer experience. Read our annual CX Trends report to make the most of lasting industry changes.
of company leaders said COVID-19 accelerated digital adoption by 1-3 years
of company leaders said COVID-19 accelerated digital adoption by 4-7 years
See where you stand
Take our interactive assessment to gauge your tech-savviness.It also includes a guide to help you improve your digital presence (accessible through the assessment or on its own).