89% of organisations believe that falling behind on customer experience will negatively impact their business, but it takes hard work to assess and refine a CX operation worthy of the winner's circle.Step one: take our quiz to see how you compare to CX leaders.
CHAMPION
You are the Champion, my friend.
What does this mean?
You’re making the right moves, having invested in the golden triangle of people, process and technology required for true CX leadership. Our advice: Don’t get comfortable. Staying in the lead can be the toughest challenge of them all.
Our What’s New page will show you how to stay a CX champ.
Check it out
RISER
You’re gaining on the leaders of the pack, but you’re not quite there yet.
What does this mean?
Continue investing in training your workforce, refining your processes and supporting both with an integrated tech stack - and you’re sure to level up in time.
Learn the Champions' deepest secrets with our CX maturity best practice guide.
Check it out
STARTER
Don’t beat yourself up – CX is hard.
What does this mean?
Whether you’re just ramping up or untangling a messy legacy operation; investing in your people, refining your processes and building a solid tech stack is key to elevating your customers’ experience.