Zendesk scores highest in B2C use case in Gartner’s Dec 2017 CRM Customer Engagement Center Report

Zendesk scores highest in B2C use case in Gartner’s Dec 2017 CRM Customer Engagement Center Report

In this Gartner report, Zendesk is recognised as the highest ranked CRM customer engagement centre (CEC) solution for B2C customer support (scoring 4.09 out of 5). Gartner predicts that by 2019, 85% of customer service and support software will be cloud-based, meaning companies will need a SaaS solution that can meet their needs.

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#1 in B2C Use Case

Zendesk scores highest in business to consumer use case in Gartner’s December 2017 Critical Capabilities for the CRM Customer Engagement Center

200,000+ companies are using Zendesk

  • Slack
  • USC
  • L’Oréal
  • Box
  • FCC
  • Uber
  • Shopify
  • Groupon

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