Customer Service
Guide for Startups

Customer Service
Guide for Startups

You've spent hours upon hours on your business - in your apartment, in cafes, even while riding public transport.

Now comes the nerve-wracking part: your first customers! You know that you need to provide great customer service first up and open the door for customer feedback, but you've never built a customer service function or team before. You need to scale with a small team and provide a great customers experience, so where do you begin?

At Zendesk, we've helped thousands of startups like Airbnb, Brandless and Peloton build relationships with their earliest customers and scale their customer service as they grow.

In this guide we'll show you how to build a world-class customer service from the ground up - that will build trust with your customers and give your products the chance it deserves.

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