Marketing and retention software to make the right connection
Customer retention can be complex. On top of that, it's far from a perfect world. Combine these two facts and it's easy to see how customer retention can quickly become messy, tricky, and downright frustrating – leaving everyone involved feeling unhinged. Create more meaningful conversations by putting your customer in its place – front and center.
Conversations work best when you catch people at the right moment. With Zendesk Connect, you can design an in-product message campaign to fit the context, or an email campaign to re-engage customers.
Trigger campaigns based on segments, drop a line to VIPs, or send a one-off campaign to your whole list. Your customer retention software should be beautifully simple not another roadblock to improving existing customer loyalty.
- Collect customer data from across the Zendesk family of products. Complete your view with a timeline of events and conversations.
- Create segments of customers based on behavior or profile. Then identify trends and trigger targeted campaigns to get the right message to the right customers
- Keep your relationships going strong. A proactive warning about issues or a well-timed tip for newbies delivers assistance before customers know they need it.
- Define custom audiences based on behaviors, actions, and attributes to reach out to customers in ways that actually mean something to them.
Get straight to what matters most – improved customer service, more meaningful conversations, and increased customer retention.
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