Customer communication platform
5 Ways to Move From Reactive to Proactive
A help desk or service desk is reactive by nature. But, when you combine a customer communication platform that enables you to reach out to your customers before they need you — you get to know them better, build trust and loyalty, and add a personal touch. Welcome to Zendesk Connect.
The inside scoop
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- Onboard. Keep new customers excited with tips and recommendations
- Notify. Send updates about new products, new styles, new features, or just plain news
- Upsell. Give a gentle nudge to customers with new offers related to their past interests
- Nuture. Engage with suggestions, best practices, and interesting info
- Mitigate. Proactively let customers know about service updates or ongoing issues
Seeing really is believing so let’s keep this going. Get a demo of Zendesk Connect now.Experience is everything.
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