Connect starts by integrating your user data. With Zendesk, data follows each user, no matter which channel, chat, or app they're using. This kind of integration gives each agent an in-app, event-based timeline for a better understanding of that customer’s history: where they’ve been on your site, when they needed help, and why.
Knowing the difference
Get to know your customers
Collect customer data from across the Zendesk family of products. Complete your view with a timeline of events and conversations.
Add a personal touch
Create segments of customers based on behaviour or profile. Then identify trends and trigger targeted campaigns to get the right message to the right customers.
Build trust and loyalty
Keep your relationships going strong. A proactive warning about issues or a well-timed tip for newbies delivers assistance before customers know they need it.
Actions speak louder than words
With Connect, you can design an in-product message campaign to fit the context or an email campaign to re-engage customers:
- Add Trigger campaigns based on segments, drop a line to VIPs, or send a one-off campaign to your whole list
- Keep track of campaign performance in real-time—who’s seen it and who was interested enough to click through
- Get high-level visibility with aggregated metrics, and granular insight with customer level tracking