UK and Ireland
May 20 & 27, 2021 I 11:00am (BST)
UK and Ireland
It’s a new landscape. Join Zendesk on the virtual road to find out how to stay ahead in customer experience. Our two-part event features thought leaders, customers, and Zendesk experts. Get insights on new demands, fresh ways to work, and keeping customers happy in our digital world.
Register below for both sessions.
Embrace the digital tipping point
May 20, 2021 at 11:00am (BST)
Our CX Trends Report revealed what’s trending in 2021: the digital tipping point. Successful companies are adopting technology at light speed, but others are scrambling to play catch up. In our first session, we put research into action, so you can keep up with today’s digital-first era.
Peter Lorant, COO of Zendesk EMEA will be in conversation with Rachel Percival, CX Industry Expert and Consultant of Samfre Consulting. The pair will share lessons on how Zendesk customers make the most of technology, including stories from Gamesys, Siemens Financial, Balearia and Discord.
Be in the know on customer expectations, remote work, and how to invest smartly in digital.
Demystifying messaging to light up the customer experience
May 27, 2021 at 11:00am (BST)
This virtual roundtable, hosted by Phil Wainewright, Co-Founder of tech media site diginomica, discusses the new omnichannel landscape. Messaging as a channel isn’t new to technology businesses, but are you using it to its fullest potential? With social messaging more than doubling in use over the past year, offering customer service over WhatsApp or native messaging services is now becoming mainstream.
Phil Wainewright, joined by a panel of CX leaders, will explore how messaging can be used to achieve a truly joined-up omnichannel strategy that lights up the customer experience.
CX Industry Leader,
Samfre Consulting LTD