We’re here to help

We’re here to help

We know things are a little weird right now, and that business isn’t business as usual. That’s why we have put together a six-month complimentary Remote Support Bundle to help your team keep up with changing customer demand due to COVID-19.

The Remote Support Bundle is accessible with a subscription to the Pro or Enterprise versions of Zendesk's Support or Support Suite plans and provides tools to help you:

  • Keep communication flowing seamlessly between teams over channels such as Slack, all without leaving Zendesk using the Collaboration add-on
  • Act quickly on emerging trends in your customer data with Explore Professional
  • Optimise your workforce with omnichannel tracking, real-time insights and more with workforce management partner Tymeshift
  • Boost your team's efficiency by sharpening your Zendesk skills with a free training credit

Our friends at Slack are offering 25% off of eligible upgrades to paid plans. Learn more.

Check out what some of our other partners are doing to help. Learn more.

Get in touch and we'll help you get started

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The following Services shall be provided at no charge for a period up to six (6) months from the date of purchase (“Promotional Period”): Collaboration add-on, Explore Professional and Tymeshift (www.tymeshift.com) WFH Plan.
Available to new and existing Zendesk Subscribers who subscribe to the following Service Plans only: Team or Professional or Enterprise Support or Suite.
Subscribers who currently subscribe to some of the functionality included in the Remote Support Bundle are still eligible to receive the additional functionality they have not previously purchased. No refunds or credits will be given to Subscribers related to previously purchased functionality.
Services being provided under this promotion will not carry over beyond the Promotional Period; nor will they carry over on renewal. Subscribers who wish to continue with the Collaboration add-on and Explore Professional after expiry of the Promotional Period must upgrade their Service Plan to include these Services. Your use of the Collaboration Add-On will be subject to the Supplemental Terms found here: https://www.zendesk.com/company/collaboration-add-on-additional-features/. Subscribers who wish to continue using Tymeshift (www.tymeshift.com) WFH Plan will need to contact Tymeshift directly.
You also acknowledge that Tymeshift is a Non-Zendesk Service.
Subscribers whose Subscription Term expires prior to the end of the Promotional Period must renew their Professional or Enterprise Support or Suite to keep this no-charge promotion.
Does not apply to consulting or professional services.
This offer is only available until /company/collaboration-add-on-additional-features/ June, 30.
All Services purchased under this promotion are subject to Zendesk’s Master Subscription Agreement found here; either Party may elect to terminate Your Services during this Promotion Period.