Ready to become your organization’s go-to support agent for iPad?
Then register for our upcoming webinar on March 2 at 10 a.m. PDT.
Join Zendesk Product Manager Steven Yan as he walks attendees through a live demo on how to use Zendesk for iPad, the first full-featured customer support app that brings all the capabilities of the Zendesk agent interface to the popular iPad touchscreen.
Support agents now have the ability to access Zendesk through their iPad and respond to customer requests in a timely manner. Agents can also easily view, edit, and update tickets.
There are also new features exclusive to Zendesk for iPad. You can view a real-time list of the new or updated tickets assigned to you, easily bookmark a ticket so that you can respond to it later, or use that ticket for future reference.
In less than an hour, you will learn how to stay closer to your customers by:
* Viewing and updating comments, tags and ticket fields
* Applying predefined responses, or macros, to tickets with frequently asked questions
* Searching support tickets and knowledge base articles