A big part of our mission here at Zendesk is to help our customers provide the most exceptional customer service possible. Everyone knows that one way we accomplish this mission is through the products that we build and support. At the same time, we also believe that education is a key component of helping companies transform their customer service experience. Its with this mindset that were launching a new monthly series of webinars called The Zen Masters of Customer Service, aimed at providing best practices from industry thought leaders (and best-selling authors) like Micah Solomon, Guy Stephens, Peter Shankman and Joseph Michelli, Ph.D.
The idea behind these webinars is one of education and sharing. Well be using this vehicle to discuss customer service ideas, tips, and advice, and hopefully break new ground on the subject. We are also fortunate to have built friendships with some of the best thought-leaders in the industry, many of whom are gracious enough to give some of their valuable time to share with our audience key insights that they have learned and experienced.
The webinars will be held monthly, registration is free and each will last less than one hour. Were super excited to be kicking off this series on November 30th with one of the great minds on this topic: Micah Solomon. Micah is one of the premier thought-leaders in customer service, sales, branding and company culture and is the best-selling author of the book Exceptional Service, Exceptional Profit. This book is a must-read for anyone trying to differentiate their brand through great service. On this first webinar, Micah will be sharing his secrets for building 21st century customer loyalty. (Personally, I cant wait to explore this topic with Micah!)
In coming months we will be joined by other masters, including: Guy Stephens, Peter Shankman, and Joseph Michelli, Ph.D. For more information and to register, visit our webinars page. Also, if you have any suggestions for future topics or presenters, we would love to hear from you in the comments or at editor[at]zendesk.com!