What’s New in Your Zendesk: Advanced Voice

Published December 18, 2015
Last modified December 18, 2015

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In our Q4 2015 “What’s New In Your Zendesk” webinar, co-presented by Matt Owens, a solutions architect at Zendesk, and Emily Page from Zendesk’s education team, you'll learn all about the Zendesk features released over the quarter and some best practice configurations for using them.

This 30-minute recorded webinar also includes a special segment featuring a demo of Advanced Voice. Watch to discover the entire collection of new features added with Advanced Voice and see how they can be used by your team to provide great phone support. Features like Warm Transfer and IVR functionality allow you to connect customers with the person they need to speak most with, while real-time reporting dashboards and call data in Zendesk Insights allows administrators to keep the team efficient and productive.
Effective customer support comes from fully utilizing the tools available to you. In this webinar, you will:

  • Discover all new Zendesk features released this quarter
  • Learn how companies can use Zendesk’s new feature, Advanced Voice, to serve their customers and improve the efficiency of their support organization
  • Master the new features with a demo from Zendesk’s in-house training team