Changes to our Terms of Service
We have added language to the Terms that describes our payment structure. If you make a payment by credit card, debit card or certain other payment instruments, your payment may be processed by an affiliate of Zendesk, Inc. that is acting solely as a billing and processing agent of Zendesk, Inc. However, you will still be contracting with and the Service will be provided by Zendesk, Inc.
Outsourced Service Providers
We have added language to the Terms to clarify our requirement to use the Service for “internal business purposes.” We recognize and fully support the use of the Service by organizations designed to provide outsourced support. Our modifications clarify, however, that a Subscriber may not use the Service to provide customer service, support or other outsourced business processing services to multiple unaffiliated third parties under a single Account and that support for multiple third party entities must be provided under multiple accounts. If you are a Business Process Outsourcer (BPO) or other outsourced support organization, we have specific incentive programs to assist in you in expanding your use of Zendesk to support your customers. Please contact us at firstname.lastname@example.org for more information.
Disclosure by the Zendesk Group
Zendesk, including its affiliates, is committed to protecting the privacy and security of all its customers’ data. There may be instances in which Zendesk or its affiliates may be required to disclose information about a customer (including that customer’s data) in order to (a) comply with the law or respond to lawful requests or legal process; (b) protect Zendesk (including its affiliates) or its customers’ or partners’ rights or property, including enforcement of the Terms of Service or other policies associated with the Services; or (c) act on a good faith belief that such disclosure is necessary to protect personal safety or avoid violation of applicable law or regulation.
We have revised the language to indicate that in the unlikely event that such disclosure is required, Zendesk, as well as affiliates of Zendesk, can disclose a customer’s information as needed.
Zendesk often offers its customers the chance to accumulate credits in various ways, such as coupons, promotional campaigns, and referrals. We have added language that governs such credits, and have clarified that credits have no monetary or cash value, are non-transferable, and can only be used to offset subsequent subscription charges due for services specifically identified by Zendesk when we issue the credit. In addition, all credits, unless we state an earlier expiration date, have an expiration date that is twelve (12) months from the date the credit was issued.
In addition to the changes mentioned above, we have also made other changes to our Terms of Service, primarily aimed at cleaning up and clarifying the language.
We also added further explanation about our use of Local Storage Objects (LSOs) such as HTML5 to store content information and preferences.
Information Provided to Us
We have added a section that describes the use of framing techniques to serve content to/from our partners.
We have added language to explain the availability of single sign-on services and how your identity is authenticated.
Social Media Widgets
We have added an explanation about how our website contains social media features and the purpose thereof.