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Tip of the week: Showing who’ has been cc’’d in email notifications Article

Tip of the week: Showing who’ has been cc’’d in email notifications

Have you ever wished that you could allow end-users to see who’s been CC’d on a…

Tip of the Week – Manage Multiple Feedback Tabs on Multiple Websites Article

Tip of the Week – Manage Multiple Feedback Tabs on Multiple Websites

This tip is a little dated. Read this article for more up-to-date information about managing multiple…

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How 123 EDI Dropped Resolution Times and Bolstered Self-Service Support With Zendesk

123 EDI is a leading provider of Electronic Data Interchange (EDI), which is based on global…

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Share Support Tickets Across Multiple Zendesk Accounts With Our Ticket Sharing Feature

Companies don’’t work in a vacuum. They rely on partnerships, vendors, suppliers – a whole network…

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How FanMail Marketing Got Its Users to Embrace Zendesk

FanMail Marketing is a full-service digital and print marketing consultancy that specializes in music, sports, and…

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Meet Getaroom.com, Our 10,000th Customer

Getaroom.com offers special deals on hotels and other types of lodging, in major cities in the…

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Looking Inside Zappos’ Corporate Culture Club

Launched in 2008, Zappos Insights is where companies go to learn how they can be as…

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Introducing Business Hours, Extended Metrics, and Zendesk for Twitter Updates

If you want to be great at something, you must be able to measure it well.…

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How Customers Helped ModCloth Grow Into a $16 Million Company

Fashion is, by definition, a notoriously fickle business. As Heidi Klum has taught us all: One…

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Do you benchmark your customer service? You should. Here’s why.

[Update: Since we wrote this blog post, we’ve launched the Zendesk Benchmark. Check it out to…

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Tip of the Week: Email Support for Two Different Products

It is a common scenario for one company to produce more than one product – a…

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Three Models for Customer Engagement

Love your help desk. That’s been the Zendesk tagline since day one. Phrased by my co-founder…

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Tip of the Week: Use Automations to Send Alerts When a Ticket Needs a Reply

The keys to outstanding customer support are simple to understand, but as anyone who’s handled customer…

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Denver Broncos Score With Simplicity

IT engineer Gil Bencomo likes to keep complex things simple. So when he became the sixth member…