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Scalable self-service support: tailor-made for every company
Providing quality, flexible self-service has become a vital part of what Zendesk does.
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Article Employee experience: How consumer expectations are shaping the workplace
The ubiquity of apps and service across many channels—phone and email, but also chat and platforms like Twitter—has created an expectation among consumers that service be seamless and omnichannel
Article The how-to guide to omnichannel support
An omnichannel approach is unparalleled in terms of operational metrics and meeting customer expectations.
Article Agility and the total cost of the customer experience
Introduction. Total cost of ownership (TCO)—it’s a deceptively straightforward term for a complex, rapidly evolving landscape.
How Live Chat Helps Businesses and Consumers
Shopping, paying bills, looking for information, getting advice, answering questions: if you do almost anything online these days, you’ve probably encountered—and maybe used—live chat to communicate with a company
Your guide to omnichannel support
Your door is always open, regardless of your business or support hours.
Omnichannel support made easy with Zendesk
There's no "one size fits all" when it comes to omnichannel success.
Article The ROI case for omnichannel support
Offering support across multiple channels is becoming more popular than ever as companies seek new ways to improve customer experience.
Ebook 4 Crucial Trends for the 2018 Holiday Retail Season
In this post-Christmas moment, retailers are assessing the just-concluded season and starting to plan for the next one.