The ubiquity of apps and service across many channels—phone and email, but also chat and platforms like Twitter—has created an expectation among consumers that service be seamless and omnichannel
An omnichannel approach is unparalleled in terms of operational metrics and meeting customer expectations.
Introduction. Total cost of ownership (TCO)—it’s a deceptively straightforward term for a complex, rapidly evolving landscape.
Shopping, paying bills, looking for information, getting advice, answering questions: if you do almost anything online these days, you’ve probably encountered—and maybe used—live chat to communicate with a company
Your door is always open, regardless of your business or support hours.
There's no "one size fits all" when it comes to omnichannel success.
Offering support across multiple channels is becoming more popular than ever as companies seek new ways to improve customer experience.