Introduction. Total cost of ownership (TCO)—it’s a deceptively straightforward term for a complex, rapidly evolving landscape.
An omnichannel approach is unparalleled in terms of operational metrics and meeting customer expectations.
Offering support across multiple channels is becoming more popular than ever as companies seek new ways to improve customer experience.
Your door is always open, regardless of your business or support hours.
There's no "one size fits all" when it comes to omnichannel success.
In this post-Christmas moment, retailers are assessing the just-concluded season and starting to plan for the next one.
Choosing the right support solution for your organisation is no easy task.
Industry watchers say that organisations change their customer support tools every five years on average. Whether…