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Agility and the total cost of the customer experience Article

Agility and the total cost of the customer experience

Introduction. Total cost of ownership (TCO)—it’s a deceptively straightforward term for a complex, rapidly evolving landscape.

The how-to guide to omnichannel support Article

The how-to guide to omnichannel support

An omnichannel approach is unparalleled in terms of operational metrics and meeting customer expectations.

The ROI case for omnichannel support Article

The ROI case for omnichannel support

Offering support across multiple channels is becoming more popular than ever as companies seek new ways to improve customer experience.

Article

Your guide to omnichannel support

Your door is always open, regardless of your business or support hours.

Article

Omnichannel support made easy with Zendesk

There's no "one size fits all" when it comes to omnichannel success.

4 Crucial Trends for the 2018 Holiday Retail Season Ebook

4 Crucial Trends for the 2018 Holiday Retail Season

In this post-Christmas moment, retailers are assessing the just-concluded season and starting to plan for the next one.

Article

A Zendesk cheat sheet for picking your support solution

Choosing the right support solution for your organisation is no easy task.

Guide

11 Steps to a Better Customer Support RFP Document

Industry watchers say that organisations change their customer support tools every five years on average. Whether…