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Scalable self-service support: tailor-made for every company
Providing quality, flexible self-service has become a vital part of what Zendesk does.
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Article Agility and the total cost of the customer experience
Introduction. Total cost of ownership (TCO)—it’s a deceptively straightforward term for a complex, rapidly evolving landscape.
Article The how-to guide to omnichannel support
An omnichannel approach is unparalleled in terms of operational metrics and meeting customer expectations.
Article The ROI case for omnichannel support
Offering support across multiple channels is becoming more popular than ever as companies seek new ways to improve customer experience.
Your guide to omnichannel support
Your door is always open, regardless of your business or support hours.
Omnichannel support made easy with Zendesk
There's no "one size fits all" when it comes to omnichannel success.
Ebook 4 Crucial Trends for the 2018 Holiday Retail Season
In this post-Christmas moment, retailers are assessing the just-concluded season and starting to plan for the next one.
A Zendesk cheat sheet for picking your support solution
Choosing the right support solution for your organisation is no easy task.
11 Steps to a Better Customer Support RFP Document
Industry watchers say that organisations change their customer support tools every five years on average. Whether…